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class="container"> <div id="primary" class="content-area"> <main id="main" class="site-main" role="main"> <article id="post-15264" class="post-15264 page type-page status-publish hentry latest_post"> <h1 class="entry-title">Help and Support Policy</h1> <div class="text-holder"> <div class="content-wrapper"> <div class="entry-content"> <p>We take great pride in offering timely and world-class support. We appreciate the opportunities to talk to you and get to know you.</p> <p>Support is offered through our support tickets and email. We don’t offer phone, live chat or social media support. We encourage you to check <a href="https://rarathemes.com/documentation/">theme documentation</a> before submitting any support requests.</p> <h2>Support Hours</h2> <p>We answer most of your questions within a few hours, and we do our best to answer all your questions by the next business day. Support is limited on weekends and holidays. The standard time zone of Nepal from Coordinated Universal Time (UTC) is +5:45. Our official support timing is from 00:15 AM – 7:15 AM EST.</p> <h2>What Our Support Covers</h2> <p>We only offer support for the themes that we have made. We would be happy to assist you with installing the theme and make it work like we promised.</p> <p>We test our themes before making them available to you. But, we are humans and we make mistakes. If you find any bug or issues in our themes, please report them to us. We will fix them as soon as possible and include them in the future updates.</p> <p>We want our themes to work for you, and we do our best to make that happen. If your problem isn’t directly related to our themes, we will <em>at least</em> get you pointed in the right direction.</p> <h2>What Our Support Doesn’t Cover?</h2> <p>We don’t offer support for third-party themes, scripts or plugins. If you’re having an issue with a third-party product, then we recommend you to contact the product author for the support.</p> <p>The support also doesn’t cover custom development or customization.</p> <h2>Customization</h2> <p>Our support doesn’t include custom development or customization. If your theme doesn’t meet your requirement, feel free to contact us for customization via <a href="https://rarathemes.com/customize-service/">Customisation Service</a> page.</p> <p>We may amend our Help and Support Policy from time to time. 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