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Range Knob Kit
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aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> <p class="user-name"></p> </a> </div> </div> <!-- 로그인 mobile E --> <div class="nv00-gnb__l0-menu-wrap"> <ul class="nv00-gnb__l0-menu-list left-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="shop"> Shop <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="ai"> AI <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile"> Mobile <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv & audio"> TV & Audio <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="appliances"> Appliances <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="computing"> Computing <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays"> Displays <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories"> Accessories <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="smartthings"> SmartThings <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="explore"> Explore <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="support"> Support <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="for business"> For Business <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button role="button" aria-label="Search" class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="search"> <span class="hidden">Search</span> <svg class="icon" id="search-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a role="link" aria-label="Navigate to Cart" href="/us/web/express/cart/" class="nv00-gnb__utility-btn js-gp-cart-btn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="cart"> <span class="hidden">Navigate to Cart</span> <svg class="icon" id="cart-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M72.848 70.25c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11 4.925-11 11-11zm-35 0c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11c0-6.074 4.926-11 11-11zm35 7a4 4 0 10.002 8.001 4 4 0 00-.002-8.001zm-35 0a4 4 0 100 8 4 4 0 000-8zM13.892 3.75c2.287 0 4.376 1.55 5.058 3.72l.064.22 2.97 11.187h68.128a4.727 4.727 0 014.661 5.786l-.048.2-9.559 36.291c-.583 2.216-2.618 3.842-4.894 3.944l-.228.005H30.06c-2.287 0-4.377-1.55-5.06-3.72l-.063-.219-13.124-49.413-10.7.006-.004-8 12.782-.007zm72.03 23.127H24.108l8.027 30.226H77.96l7.962-30.226z"></path> </svg> <span role="alert" aria-label="Number of products in the cart" class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn" aria-label="Manage Account" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" tabindex="0"> <span class="hidden">Manage Account</span> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link loginBtn gnb-login" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate" aria-label="sign in/create account"> Sign in/Create Account </a> </li> <!-- <sly data-sly-list.menu=""> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="" an-la=""> </a> </li> </sly> --> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/samsung-account-benefits/" an-la="why create an account?" aria-label="why create an account?"> Why Create an Account? </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/search-orders/" an-la="track your orders" aria-label="track your orders"> Track your orders </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/business/account/login/" an-la="business account" aria-label="business account"> Business Account </a> </li> <!-- TODO: copy before login modal html to here --> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn" aria-expanded="false" aria-haspopup="true" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link js-user-name" aria-label="Manage Account" href="https://account.samsung.com/membership/contents/profile/profile-gate"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> <p class="user-name"></p> </a> </li> <!-- <sly data-sly-list.menu=""> <li class="nv00-gnb__utility-user-menu" style="" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="" ></a> </li> </sly> --> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/my-orders/" aria-label="My Orders">My Orders</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/account/products/" aria-label="My Page & Products">My Page & Products</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-referrals/" aria-label="My Referrals">My Referrals</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-rewards/" aria-label="My Rewards">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/register/" aria-label="Product Registration">Product Registration</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="https://v3.account.samsung.com/dashboard/" target="_blank" aria-label="Samsung Account">Samsung Account</a> </li> <!-- program is no longer live for Friends and Family --> <!-- <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/shop/friendsandfamily/mgmt/">Friends and Family</a> </li> --> <!-- TODO: copy afterLoginModel level1List html to here --> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="Log Out">Log Out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" aria-expanded="false" aria-label="navigation" aria-haspopup="true" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open"> <span class="hidden">Hamburger</span> <svg class="icon" id="menu-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M83 70v8H13v-8h70zm0-26v8H13v-8h70zm0-26v8H13v-8h70z"></path> </svg> </button> </div> </div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form> <!-- SA 로그아웃호출 폼 --> <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json"/> </form> <!-- 회원가입 폼 --> <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value="www.samsung.com"/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="returnURL" id="joinReturnURL" value=""/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> </form> <!-- Find Email 폼 --> <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <!-- Account Modify Form --> <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson" value=""/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value=""/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"/> <!-- <input type="hidden" name="loginLinkURL" id="loginLinkURL" data-sly-test="false" value="https://stg-account.samsung.com/accounts/v1/samsung_com_us/signInGate"/> --> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"/> <!-- <input type="hidden" name="logoutURL" id="logoutURL" data-sly-test="false" value="https://stg-account.samsung.com/accounts/v1/samsung_com_us/signOutGate"/> --> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value=""/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore" value=""/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="kv5di1wr19"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="GPv2"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn" value=""/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <!-- <sly data-sly-test="false"> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value=""/> </sly> --> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon icon--information" id="info-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon icon--information" id="info-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Sorry, there is insufficient stock for your cart.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Remove a Product</p> <p class="layer-popup__desc">Without this product, applied coupon or promotion code cannot be redeemed.<br/>Are you sure to remove this product?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Move to wish list </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Delete </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Check Preferences</p> <p class="layer-popup__desc">Help us to make recommendations for you by updating your product preferences.</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">YES</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">LATER</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav> <!--googleon: all--> <!-- 공통 hidden input 시작--> <!-- typeAheadDomain 기존 search/ -> 붙이던 부분 삭제함 필요시 search/를 붙여서 사용--> <input type="hidden" name="searchDomain" id="searchDomain" value="//searchapi.samsung.com"/> <input type="hidden" name="esapiSearchDomain" id="esapiSearchDomain" value="https://esapi.samsung.com"/> <input type="hidden" name="scene7domain" id="scene7domain" value="//images.samsung.com/is/image/samsung/"/> <input type="hidden" name="reviewUseYN" id="reviewUseYN" value="Y"/> <input type="hidden" name="reevooUseYN" id="reevooUseYN" value="N"/> <input type="hidden" name="bvFlag" id="bvFlag" value="N"/> <input type="hidden" name="bvRTLFlag" id="bvRTLFlag" value="N"/> <input type="hidden" name="multiLanguageYn" id="multiLanguageYn"/> <input type="hidden" name="hreflang" id="hreflang" value="en"/> <!-- 기존 gnbRunmodeInfo-> runmodeInfo 이름 변경--> <input type="hidden" name="runmodeInfo" id="runmodeInfo" value="live"/> <input type="hidden" name="apiStageInfo" id="apiStageInfo" value="front"/> <input type="hidden" name="tempTitle" id="tempTitle" value=""/> <input type="hidden" name="siteCode" id="siteCode" value="us"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <input type="hidden" name="bvIAFlag" id="bvIAFlag" value="N"/> <input type="hidden" name="language" id="language" value="en_US"/> <input type="hidden" name="serverType" id="serverType" value="stg"/> <!-- 공통 hidden input 끝--> <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/us/search"/> <input type="hidden" name="sc_gnb_matchedcontentsusable" id="sc_gnb_matchedcontentsusable" value="Y"/> <input type="hidden" name="sc_gnb_suggestedsearchauto" id="sc_gnb_suggestedsearchauto" value="false"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Search Samsung.com"/> <section class="gnb-search" tabindex="0" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#backward-bold"></use> </svg> </button> <input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"/> <span class="gnb-search__placeholder">Search Samsung.com</span> <!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 --> <button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close"> <span class="hidden">Cancel</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#search-bold"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__trending_search gnb-search__trending_search--hide "> <div class="gnb-search__result-list"> <!-- <p class="gnb-search__result-item "> <a class="gnb-search__rending_search-item" href="/us/smartphones/galaxy-s23-ultra/buy/" an-tr="search layer--text-trending" data-link_cat="search" data-link_id="trending_search : Galaxy S23 Ultra" data-link_position="trendingkeyword_Galaxy S23 Ultra" data-event_name="trending_search_Galaxy S23 Ultra" data-link_meta="trending_search:Galaxy S23 Ultra" an-ac="search layer" an-ca="search" an-la="trending searches:Galaxy S23 Ultra" > <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Galaxy S23 Ultra </a></p> <p class="gnb-search__result-item"> <a class="gnb-search__rending_search-item" href="/us/mobile/audio/all-audio/" an-tr="search layer--text-trending" data-link_cat="search" data-link_id="trending_search : Galaxy Buds" data-link_position="trendingkeyword_Galaxy Buds" data-event_name="trending_search_Galaxy Buds" data-link_meta="trending_search:Galaxy Buds" an-ac="search layer" an-ca="search" an-la="trending searches:Galaxy Buds"> <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Galaxy Buds</a></p> <p class="gnb-search__result-item"> <a class="gnb-search__rending_search-item" href="/us/watches/galaxy-watch5/buy/?skipDevice=galaxy-watch5" data-link_cat="search" data-link_id="trending_search : Galaxy Watch 5" data-link_position="trendingkeyword_Galaxy Watch 5" data-event_name="trending_search_Galaxy Watch 5" data-link_meta="trending_search:Galaxy Watch 5" an-tr="search layer--text-trending" an-ac="search layer" an-ca="search" an-la="trending searches:Galaxy Watch 5" > <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Galaxy Watch 5</a></p> <p class="gnb-search__result-item"> <a class="gnb-search__rending_search-item" href="/us/mobile/phones/galaxy-a54/buy/" data-link_cat="search" data-link_id="trending_search : Galaxy A54" data-link_position="trendingkeyword_Galaxy A54" data-event_name="trending_search_Galaxy A54" data-link_meta="trending_search:Galaxy A54" an-tr="search layer--text-trending" an-ac="search layer" an-ca="search" an-la="trending searches:Galaxy Watch 5" > <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Galaxy A54</a></p> <p class="gnb-search__result-item"> <a class="gnb-search__rending_search-item" href="/us/shop/all-deals/tv-and-home-theater-deals/" data-link_cat="search" data-link_id="trending_search : Best TV deals" data-link_position="trendingkeyword_Best TV deals" data-event_name="trending_search_Best TV deals" data-link_meta="trending_search:Best TV deals" an-tr="search layer--text-trending" an-ac="search layer" an-ca="search" an-la="trending searches:Best TV deals"> <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Best TV deals</a></p> <p class="gnb-search__result-item"> <a class="gnb-search__rending_search-item" href="/us/shop/all-deals/home-appliance-and-smart-home-sales/" data-link_cat="search" data-link_id="trending_search : Best Appliances deals" data-link_position="trendingkeyword_Best Appliances deals" data-event_name="trending_search_Best Appliances deals" data-link_meta="trending_search:Best Appliances deals" an-tr="search layer--text-trending" an-ac="search layer" an-ca="search" an-la="trending searches:Best Appliances deals"> <img class="gnb-search__trending_search-icon image__main lazy-load" data-src="//image-us.samsung.com/SamsungUS/outlink_icon/regular/Outlink.png"> Best Appliances deals</a></p> --> </div> </div> <div class="gnb-search__result-wrap sl-search-keyword gnb-search__result-wrap--hide"> <div class="gnb-search__suggested gnb-search__suggested--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Suggested Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">NO SUGGESTIONS</p> </div> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Search History</p> <button class="gnb-search__btn--history-clear" an-tr="search layer--text-link" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Related Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__matched gnb-search__matched--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Matched Contents</p> </div> <ul class="gnb-search__result-list"> </ul> </div> </div> </div> <!-- .gnb-search__result-wrap--hide 가 제거될 때 .gnb-search__chip-wrap--hide 추가 --> <div class="gnb-search__chip-wrap"> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Note" data-link_cat="search" data-link_id="search chips: Galaxy Note" data-link_meta="search chips: Galaxy Note" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Note</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Z Flip" data-link_cat="search" data-link_id="search chips: Galaxy Z Flip" data-link_meta="search chips: Galaxy Z Flip" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Z Flip</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy S" data-link_cat="search" data-link_id="search chips: Galaxy S" data-link_meta="search chips: Galaxy S" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy S</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:The Frame" data-link_cat="search" data-link_id="search chips: The Frame" data-link_meta="search chips: The Frame" data-link_position="search>search layer" data-event_name="select_search_chips">The Frame</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:QLED 8K" data-link_cat="search" data-link_id="search chips: QLED 8K" data-link_meta="search chips: QLED 8K" data-link_position="search>search layer" data-event_name="select_search_chips">QLED 8K</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy A" data-link_cat="search" data-link_id="search chips: Galaxy A" data-link_meta="search chips: Galaxy A" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy A</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Certified Pre-Owned" data-link_cat="search" data-link_id="search chips: Certified Pre-Owned" data-link_meta="search chips: Certified Pre-Owned" data-link_position="search>search layer" data-event_name="select_search_chips">Certified Re-Newed</button> </div> <button class="gnb-search__btn--close" an-tr="search layer--Image-link" an-ca="search" an-ac="search layer" an-la="close" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>search layer" data-event_name="search_layer_close"> <span class="hidden">Cancel</span> <svg class="icon" viewBox="0 0 96 96" id="cancel-close-regular" xmlns="http://www.w3.org/2000/svg"><path d="M80.233 12.232l3.535 3.536-32.232 32.231 32.23 32.231-3.535 3.536L48 51.535 15.768 83.768l-3.535-3.536 32.232-32.233-32.233-32.231 3.535-3.536L48 44.464z"></path></svg> </button> </div> </section> <!--<sly data-sly-resource="gnb-search"></sly>--> </div> <div id="content" role="main"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-recall-banner aem-GridColumn aem-GridColumn--default--12"> <section class="su-g-recall-banner margin-top--none margin-bottom--none " id="recallBanner"> <div class="su-g-recall-banner__text-wrap"> <h2 class="su-g-recall-banner__title">Request Free Knob Locks or Covers for Recall of Slide-In Electric Ranges</h2> <div class="su-g-recall-banner__desc-wrap"> <h3 class="su-g-recall-banner__sub-title banner_subtitle">August 08, 2024</h3> </div> </div> </section> </div> <div class="su-g-recall-text aem-GridColumn aem-GridColumn--default--12"> <section id="recallTextConsumer" class="margin-top--none margin-bottom--none "> <div class="su-g-recall-text--inner_container"> <div class="su-g-recall-text__header-wrap"> <h2 class="su-g-recall-text__header-wrap__headline">Consumer Notice</h2> </div> <div class="su-g-recall-text__content-wrap"> <div class="su-g-recall-text__content-wrap-container"> <div class="su-g-recall-text__content-wrap-desc"><p>In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America Inc. has announced a voluntary recall for certain slide-in electric range models with front-mounted knobs. The remedy for this recall is free knob locks or covers for specific models sold in the U.S. between 2013 and 2024. <br /> <br /> This announcement addresses potential activation of range knobs through accidental contact by people or pets, posing a fire hazard if flammable objects are left on top of the range. <br /> <br /> The following slide-in electric range models are included in this announcement: </p> <table border="0" cellspacing="0" cellpadding="0" width="650"> <tbody><tr><td width="180"><p><b></b></p> </td> <td width="180"><p><b></b></p> </td><td width="180"><p><b>Affected Models</b></p> </td><td width="180"><p><b></b></p> </td><td width="180"><p><b></b></p> </td></tr><tr><td width="180"><p><b>NE58F9500SS/AA</b></p> </td> <td width="180"><p><b>NE58K9850WS/AA</b></p> </td> <td width="180"><p><b>NE58R9431ST/AA</b></p> </td> <td width="180"><p><b>NE63T8111SG/AA</b></p> </td><td width="180"><p><b>NE63T8511ST/AA</b></p> </td> </tr><tr><td width="180"><p><b>NE58F9710WS/AA</b></p> </td> <td width="180"><p><b>NE58K9852WG/AA</b></p> </td><td width="180"><p><b>NE63A8711QN/AA</b></p> </td><td width="180"><p><b>NE63T8111SS/AA</b></p> </td><td width="180"><p><b>NE63T8711SG/AA</b></p> </td> </tr><tr><td width="180"><p><b>NE58H9950WS/AA</b></p> </td> <td width="180"><p><b>NE58N9430SG/AA</b></p> </td><td width="180"><p><b>NE63BB851112AA</b></p> </td><td width="180"><p><b>NE63T8311SG/AA</b></p> </td><td width="180"><p><b>NE63T8711SS/AA</b></p> </td> </tr><tr><td width="180"><p><b>NE58K9430SS/AA</b></p> </td> <td width="180"><p><b>NE58R9311SS/AA</b></p> </td><td width="180"><p><b>NE63BB871112AA</b></p> </td><td width="180"><p><b>NE63T8311SS/AA</b></p> </td><td width="180"><p><b>NE63T8711ST/AA</b></p> </td> </tr><tr><td width="180"><p><b>NE58K9500SG/AA</b></p> </td> <td width="180"><p><b>NE58R9431SG/AA</b></p> </td><td width="180"><p><b>NE63BG8315SSAA</b></p> </td><td width="180"><p><b>NE63T8511SG/AA</b></p> </td><td width="180"><p><b>NE63T8751SG/AA</b></p> </td> </tr><tr><td width="180"><p><b>NE58K9850WG/AA</b></p> </td> <td width="180"><p><b>NE58R9431SS/AA</b></p> </td><td width="180"><p><b>NE63CB831512AA</b></p> </td><td width="180"><p><b>NE63T8511SS/AA</b></p> </td><td width="180"><p><b>NE63T8751SS/AA</b></p> </td> </tr></tbody></table> <p style="font-size: 22.0px;"> <br /> <b>Free Knob Locks or Covers</b> </p> <p>Samsung is providing slide-in electric range customers with a set of free knob locks or covers, depending on their model, to prevent accidental activations from occurring. Customers may continue to use their slide-in electric ranges while awaiting their set of free knob locks or covers. <br /><br /> Samsung also recommends consumers follow these range-safety precautions, regardless of range type or manufacturer: </p> <ul> <li>While not actively cooking, never place, leave, or store anything on the top of your range.</li> <li>Keep children and pets away from range knobs.</li> <li>Be sure to check your range knobs to ensure they are turned off after cooking. </li> </ul> <p></p></div> </div> </div> </div> </section> </div> <div class="su-g-line-divider aem-GridColumn aem-GridColumn--default--12"><div class="line-divider"></div> </div> <div class="su-g-recall-step aem-GridColumn aem-GridColumn--default--12"><section> <div class="su-g-recall-step--inner_container"> <header class="su-g-recall-step_title"> <h2>Start Your Request</h2> </header> <div class="content"> <!--<p class="su-g-recall-step_description"> As software updates have already begun, enter your serial number below to check whether your range has received the software remedy via Wi-Fi, or if additional steps are necessary. </p>--> <div class="find_model_number_wrap"> <div class="find_model_number_steps"> <header> <p style="margin-bottom: 10px;">To begin your request for a set of free knob locks or covers, simply locate your range’s serial number and enter the information below.</p> <h3>Step 1.</h3> <p>Where to find your serial number</p> </header> <section> <!--<div class="step-img-container"> <img src="https://image-us.samsung.com/SamsungUS/model-serial-location/range-with-drawer-new.png"> </div>--> <div class="step-img-container"> <img src="https://image-us.samsung.com/SamsungUS/model-serial-location/range-under-control-panel.png"/> </div> <div class="step-img-container"> <img src="https://image-us.samsung.com/SamsungUS/model-serial-location/range-with-drawer.png"/> </div> </section> <section> <header> <h3>Step 2.</h3> <p> To verify your range is included in this announcement, please enter your range's <span class="bold">15 digit</span> serial number below and then select "Check". </p> </header> <div class="guest-only"> <b>Note:</b> With a Samsung Account, you can conveniently manage Samsung devices like smartphones, tablets and TVs. Once you register your device with a Samsung Account, you can effortlessly access Samsung services without multiple logins. Additionally, it enables you to locate lost devices, enhance device usage through connections and easily seek advice or manage repairs. </div> <div class="search-product-card__signin"> <div class="search-product-card__signin__text"> <p>Get quick access. Sign in to view your products.</p> </div> <div class="search-product-card__signin__button"> <a class="scta scta--contained scta--emphasis search-product-card__signin_btn" href="javascript: recallSignIn()" data-link_cat="knob page" data-link_id="sign-in" data-link_position="support" data-event_name="sign-in">Sign in</a> </div> </div> <div class="no-registered-products" style="display: none;border: 1px solid #2772f5;padding: 15px;border-radius: 10px;"> <b>None of your registered product(s)</b> is affected by this recall. If you have non-registered product, please use below checker to validate. </div> <div class="learn-more"> What are the benefits of using a Samsung account? <a href="https://www.youtube.com/watch?v=tNZY7EIUbqA" target="_blank" data-link_cat="knob page" data-link_id="learn more" data-link_position="support" data-event_name="learn more"> Learn more</a> </div> </section> </div> <span id="layered_popup_wrap" aria-hidden="false" style="display: none"> <div class="container" id="shipping-container"> <form class="shipping_address_form_wrap" id="plugin-adapter-shipping-form" aria-hidden="false" autocomplete="off"> <div id="plugin-adapter-shipping-form-inputs"> <h2 class="popup-header">Shipping Address</h2> <section class="input-wrapper"> <span style="position:absolute; right:24px; top:24px; width:24px; height:24px; cursor:pointer;" id="close-plugin-adapter-shipping-form"> <img src="https://pages.samsung.com/us/tlw-update/images/btn_close.svg" style="vertical-align: middle;max-width: 100%;"/> </span> <span> <label for="modelnumber">Model Number</label> <input type="text" id="modelnumber" name="modelnumber" value="" readonly="" required="" autocomplete="stoplz"/> <!-- Form error message --> <span class="form-error-msg" id="modelErrorMsg"></span> </span> <span> <label for="serialnumber">Serial Number</label> <input type="text" id="serialnumber" name="serialnumber" value="" readonly="" required="" autocomplete="stoplz"/> <!-- Form error message --> <span class="form-error-msg" id="serialErrorMsg"></span> </span> <span> <label for="firstname">First Name</label> <input type="text" id="firstname" name="firstname" maxlength="30" onkeyup="value=this.value.replace(/[^\w\s]+/g, '')" required=""/> <span class="form-error-msg" id="firstNameErrorMsg"></span> </span> <span> <label for="lastname">Last Name</label> <input type="text" id="lastname" name="lastname" maxlength="50" onkeyup="value=this.value.replace(/[^\w\s]+/g, '')" required=""/> <span class="form-error-msg" id="lastNameErrorMsg"></span> </span> <span class="address"> <label for="address">Address</label> <input type="text" id="address" name="address" maxlength="60" onkeyup="value=this.value.replace(/[^\w\s,-\/]+/g, '')" required="" autocomplete="stoplz"/> <span class="form-error-msg" id="addressErrorMsg"></span> </span> <span> <label for="apt">APT/Suite/Company (Optional)</label> <input type="text" id="apt" name="apt" maxlength="60" onkeyup="value=this.value.replace(/[^\w\s,-\/]+/g, '')"/> </span> <span> <label for="zipcode">Zip Code</label> <input type="text" id="zipcode" name="zipcode" maxlength="5" onkeyup="value=this.value.replace(/[^\d]/g, ''); zipCodeCheck(value)" required="" autocomplete="stoplz"/> <span class="form-error-msg" id="zipcodeErrorMsg"></span> </span> <span> <label for="city">City</label> <input type="text" id="city" name="city" maxlength="30" onkeyup="value=this.value.replace(/[^\w\s]+/g, '')" required="" readonly="" autocomplete="stoplz"/> <span class="form-error-msg" id="cityErrorMsg"></span> </span> <span> <label for="state">State</label> <input id="state" name="state" maxlength="2" type="text" required="" readonly="" autocomplete="stoplz"/> </input> <span class="form-error-msg" id="stateErrorMsg"></span> </span> <span> <label for="phonenumber">Phone Number</label> <input type="text" id="phonenumber" name="phonenumber" maxlength="14" onkeyup="value=this.value.replace(/[^\d]/g, ''); formatPhone(value)" autocomplete="stoplz"/> <span class="form-error-msg" id="phoneErrorMsg"></span> </span> <span> <label for="email">Email</label> <input type="email" id="email" name="email" maxlength="30" onkeyup="value=this.value.replace(/[^a-zA-Z0-9_/-@.]/g,'')" pattern=".+@example\.com" autocomplete="stoplz"/> <span class="form-error-msg" id="emailErrorMsg"></span> </span> </section> <!-- <label class="container">One <input type="checkbox" checked="checked"> <span class="checkmark"></span> </label> --> <div class="submit-line"> <input type="checkbox" id="registerProduct" class="registerProduct" name="registerProduct" value="registerProduct"/> <label for="registerProduct" class="registerProduct">Please register this product under my Samsung account</label> <a id="popupsubmit" href="javascript:void(0)" class="reg-btn" style="float:right;"><span class="btn_check">Submit</span></a> </div> </div> <div id="plugin-adapter-shipping-form-submit-message"> <span style="position:absolute; right:24px; top:24px; width:24px; height:24px; cursor:pointer;" id="close-plugin-adapter-shipping-form-thank-you" onclick="location.reload()"> <img src="https://pages.samsung.com/us/tlw-update/images/btn_close.svg" style="vertical-align: middle;max-width: 100%;"/> </span> <h2 class="contents_sub_title" style="margin-top:0px; font-size:24px;margin-bottom: 15px;">Thank you.</h2> <p>Your request has been submitted. Confirmation email will be sent out when the shipment is ready.</p> <br/> <div class="guest-only"> <p>Please sign-in to register this product under your Samsung account.</p> <br/> <div class="search-product-card__signin__button"> <a class="scta scta--contained scta--emphasis search-product-card__signin_btn" href="javascript: recallRegisterSignIn()">Sign in</a> </div> <br/> </div> <p class="connecting-detail">Connecting your product to the SmartThings app makes it easier to manage your product. <a href="https://www.samsung.com/us/smartthings/" target="_blank">See details</a></p> </div> <div id="plugin-adapter-shipping-form-failure-message" style="text-align:center; display: none;" aria-hidden="true"> <span style="position:absolute; right:24px; top:24px; width:24px; height:24px; cursor:pointer;" onclick="location.reload()"> <img src="https://pages.samsung.com/us/tlw-update/images/btn_close.svg" style="vertical-align: middle;max-width: 100%;"/> </span> <p style="margin-top: 25px;"><b>Sorry</b> <br/>We are unable to process your submission at this time. Please try again later.</p> </div> </form> </div> <div class="container-map" id="container-map"> <span style="position:absolute; right:24px; top:24px; width:24px; height:24px; cursor:pointer;" id="close-map"> <img src="https://pages.samsung.com/us/tlw-update/images/btn_close.svg" style="vertical-align: middle;max-width: 100%;"/> </span> <!-- <iframe name="iframe1" class="map-iframe" id="map-iframe" src="https://www.samsung.com/us/support/service/locations/?product=N0002868&zip="></iframe>--> </div> <div class="layered_popup_bg" style="background-color:#000;opacity:0.6;width: 100vw;height: 6000px;top: 0;left: 0;position:absolute;z-index:10000000;"> </div> </span> <div class="loader" id="serialLoader" style="visibility:hidden"></div> <div class="serial_number_container" id="container"> <div class="new_customer_wrap tab_content" style="display: block"> <div class="form-container"> <section> <input type="text" id="serial" placeholder="Serial Number" maxlength="15" onkeyup="value=this.value.replace(/[^\w\s]+/g, '')" required=""/> </section> <button id="check" class="reg-btn su-g-recall-step_check-serial"> Check </button> </div> <span class="form-error-msg" id="serialMsg"></span> <!-- <div class="modelCheck"> <section class="modelCheck"> <input type="text" id="model" placeholder="Model Number" maxlength="14" oninput="this.value = this.value.toUpperCase()"> </section> <button id="modelCheck" class="reg-btn su-g-recall-step_check-model" style="float:right;"> Check </button> </div> --> <br/> <input type="hidden" id="serialSession" value="null/"/> <input type="hidden" id="modelSession" value="null"/> <input type="hidden" id="modeltype" name="modeltype" value="" required=""/> <div> <div class="check_result_msg"> <div class="msg not-valid" id="caseZ" style="display:none"> <p class="serial-failed"> Unable to validate your serial number. </p> <p class="serial-model-failed" style="display:none"> Unable to validate your Model Code. Please check for typos or missing characters. </p> </div> <div class="msg not-valid" id="caseX" style="display:none"> <p> <span class="bold">Unable to get information</span> about the Serial Number you have entered. Please try again after some time. </p> </div> <div class="msg not_affected" id="caseA" style="display:none"> <p> Based on the information you provided, your product is <span class="bold" style="color: #4b830d">NOT affected </span> by this recall. </p> </div> <div class="msg" id="caseJ" style="display:none"> <div class="product_image_wrap"> <p style="display: block;position: relative; margin-bottom:15px;"><b>Model Code: </b><span id="modelCodeMsg"></span></p> <p style="display: block;position: relative; margin-bottom:15px;"><b>Serial Number: </b><span id="serialCodeMsg"></span></p> <img src="https://image-us.samsung.com/SamsungUS/type-1-final.png?$default_PNG$" alt="" width="140" class="product_image type1" style="display:none"/> <img src="https://image-us.samsung.com/SamsungUS/type-2-final.PNG?$default_PNG$" alt="" width="140" class="product_image type2a" style="display:none"/> <img src="https://image-us.samsung.com/SamsungUS/type-3-final.PNG?$default_PNG$" alt="" width="140" class="product_image type2b" style="display:none"/> <!-- <div style="display: block;position: relative;" class="type1">Type 1: Knob Stopper</div> <div style="display: block;position: relative;" class="type2a">Type 2a: Knob Stopper</div> <div style="display: block;position: relative;" class="type2b">Type 2b: Knob Stopper</div> --> </div> <div class="affected_description"> <!-- <p style="display: block;position: relative; margin-bottom:15px;width: fit-content; letter-spacing: 0.17em;"><b>Model Code: </b><span id="modelCodeMsg"></span></p> <p style="display: block;position: relative; margin-bottom:15px;width: fit-content; letter-spacing: 0.05em;"><b>Serial Number: </b><span id="serialCodeMsg"></span></p> --> <br/><br/><br/><br/> <p> Your range <span class="bold">is included</span> in this announcement. </p> <br/> <!-- <p> Please check your Zip Code for available method of receiving the Knob Lock.</p> <div class="loader" id="zipLoader" style="visibility:hidden"></div> <div class="form-container"> <section> <input type="text" id="zipcodeSearch" placeholder="Zip Code" maxlength="5" onkeyup="value=this.value.replace(/[^\w\s]+/g, '')" required=""> </section> <button id="zipcodeCheck" class="reg-btn su-g-recall-step_check-serial-zipcode"> Check </button> </div> --> <div id="noStores"> <p>To receive your set of free knob <span class="type1">locks</span><span class="type2a">covers</span><span class="type2b">covers</span>, please provide your information <a href="#shipping-container" id="validatedLink" class="form-popup unregistered" data-model="" data-serial="" data-type="" data-registered="false">here</a> and "Submit". </div> </div> </div> <div class="msg" id="caseL" style="display:none"> <p> Your request has been received. Your item will be sent out soon. </p> </div> <!-- Model Information --> <div class="model_information" id="caseC" style="display:none"> <div id="image-model"> <table style="border:none;"> <tbody><tr style="border:none;"> <td style="border:none;"> <span class="product_image_wrap"> <img src="https://image-us.samsung.com/SamsungUS/range-icon-type1.png?$default_PNG$" alt="" width="140" class="product_image"/> <div style="display: block;position: relative;">Type 2: Knob Stoppers</div> </span> </td> <td style="border:none;"> <span class="product_info_wrap"> <div class="product_name"> <span class="bold"></span> </div> <div class="model_number"></div> </span> </td> </tr> </tbody></table> </div> </div> <div id="noteMsg" class="note" style="display:none"> It is very important to enter the correct serial number to obtain the correct result. </div> </div> <div id="registeredAffectedProducts"></div> <div class="notice_msg"> <b> Notice:</b> Many Samsung ranges with Wi-Fi connectivity can be configured through the <a href="https://www.samsung.com/us/support/owners/app/smartthings" target="_blank">Samsung SmartThings</a> app to <a href="https://www.samsung.com/us/support/answer/ANS00060835/" target="_blank">send mobile notifications</a> instantly when a burner is first activated. SmartThings app can be installed on mobile devices [Android, iOS] to connect smart home devices, including Samsung Home Appliances. </div> </div> </div> </div> </div> </div> </div> </section> <script> //listen for page loaded event window.addEventListener("load", (event) => { var form_inputs = document.getElementById( "plugin-adapter-shipping-form-inputs" ); var submit_message = document.getElementById( "plugin-adapter-shipping-form-submit-message" ); // function that toggles display and aria-hidden attribute function toggleEl(el, hide) { if (hide) { el.style.display = "none"; el.ariaHidden = "true"; } else { if (el === submit_message) { el.style.display = "flex"; } else { el.style.display = "block"; } el.ariaHidden = "false"; } } document.querySelectorAll('.form-popup').forEach(link => { link.addEventListener('click', (event) => { event.preventDefault(); if (window.innerWidth < 768) { window.scrollTo(0, 0); } document.getElementById("layered_popup_wrap").style.display = "block"; document.getElementById("container-map").style.display = "none"; document.getElementById("shipping-container").style.display = "block"; document.getElementById("plugin-adapter-shipping-form").style.display = "block"; }); }); // X - close button on click handler document .getElementById("close-plugin-adapter-shipping-form") .addEventListener("click", function () { // handle form reset when closing popup var modelSesh = document.getElementById("modelSession").value; var serialSesh = document.getElementById("serialSession").value; var modelTypeSesh = document.getElementById("modeltype").value; document.getElementById("plugin-adapter-shipping-form").reset(); document.getElementById("modelnumber").value = modelSesh; document.getElementById("serialnumber").value = serialSesh; document.getElementById("modeltype").value = modelTypeSesh; // resets form state and hide popup and overlay toggleEl(form_inputs, false); toggleEl(submit_message, true); toggleEl(document.getElementById("layered_popup_wrap"), true); }); document .getElementById("close-map") .addEventListener("click", function () { toggleEl(document.getElementById("layered_popup_wrap"), true); }); }); </script> <script type="text/javascript"> const sub = window.location.host.split('.')[0]; const env = window.location.hostname === "samsung.com" || window.location.hostname === "www.samsung.com" || window.location.hostname.indexOf("origincl") != -1 ? "prod" : window.location.hostname === "pre-prod.samsung.com" || window.location.hostname === "stgcl.us.samsung.com" ? "stg" : "dev"; const subUrl = env == 'dev' ? 'https://pages.samsung.com/support-api-stg/' : sub == 'devus' || sub == 'devcl' || sub == 'devstgcl' ? 'https://pages.samsung.com/support-api-stg/' : sub == 'stgwwwus' ? 'https://pages.samsung.com/support-api/stg/' : sub == 'stgcl' || sub == 'pre-prod' ? 'https://pages.samsung.com/support-api/stg/' : sub == 'www' || sub == 'origincl' ? 'https://pages.samsung.com/support-api/': 'https://pages.samsung.com/support-api/'; function zipCodeCheck(value) { if (value.length == 5) { var zipCodeCall = { "url": "https://pages.samsung.com/support-api-stg/us/guest/zipCode?dsrServiceType=IH&zipCode=" + value, "method": "GET", }; $.ajax(zipCodeCall).done(function (response) { document.getElementById("city").value = response.cityAndState.city; document.getElementById("state").value = response.cityAndState.state; }); } } function recallSignIn() { $(document).trigger('triggerLogin', window.location.href); } function recallRegisterSignIn() { var serial = $("#serialnumber").val(); var returnUrl = 'https://www.samsung.com/us/support/register/?serial=' + serial; $(document).trigger('triggerLogin', returnUrl); } function formatPhone(value) { var phone = $("#phonenumber").val(); var phoneNumber = value.replace(/[^\d]/g, ""); var phoneNumberLength = phoneNumber.length; if (phoneNumberLength < 4) { phone = phoneNumber.replace(/\D/g, ''); } if (phoneNumberLength < 7 && phoneNumberLength >= 4 ) { phone ="(" +phoneNumber.slice(0, 3) + ")-" +phoneNumber.slice(3); } else if (phoneNumberLength >= 7 ) { phone ="(" +phoneNumber.slice(0, 3) + ")-" +phoneNumber.slice(3,6) + "-" + phoneNumber.slice(6, 10); } document.getElementById("phonenumber").value = phone; } function validateEmail(email) { var re = /\S+@\S+\.\S+/; return re.test(email); } /* function submit() { if(window.location.href.indexOf("stgcl") > 0) { return; } var model = $("#modelnumber").val(); var serial = $("#serialnumber").val(); var firstname = $("#firstname").val(); var lastname = $("#lastname").val(); var address = $("#address").val(); var address2 = $("#apt").val(); var city = $("#city").val(); var state = $("#state").val(); var zipcode = $("#zipcode").val(); var phone = $("#phonenumber").val(); var email = $("#email").val(); var type = $("#modeltype").val(); var submit_message = document.getElementById("plugin-adapter-shipping-form-submit-message"); var failure_message = document.getElementById("plugin-adapter-shipping-form-failure-message"); if(model.trim() == '' || model == 'null') { document.getElementById("modelErrorMsg").innerHTML = "Please refresh the page and try again"; return; } if(serial.trim() == '' || model == 'null') { document.getElementById("serialErrorMsg").innerHTML = "Please refresh the page and try again"; return; } if(firstname.trim() == '') { document.getElementById("firstNameErrorMsg").innerHTML = "Please enter your first name"; return; } else{ document.getElementById("firstNameErrorMsg").innerHTML = ""; } if(lastname.trim() == '') { document.getElementById("lastNameErrorMsg").innerHTML = "Please enter your last name"; return; } else { document.getElementById("lastNameErrorMsg").innerHTML = ""; } if(address.trim() == '') { document.getElementById("addressErrorMsg").innerHTML = "Please enter your address"; return; } else { document.getElementById("addressErrorMsg").innerHTML = ""; } if(city.trim() == '') { document.getElementById("cityErrorMsg").innerHTML = "Please enter your city"; return; } else { document.getElementById("cityErrorMsg").innerHTML = ""; } if(state.trim() == '') { document.getElementById("stateErrorMsg").innerHTML = "Please enter your state"; return; } else { document.getElementById("stateErrorMsg").innerHTML = ""; } if(zipcode.trim() == '') { document.getElementById("zipcodeErrorMsg").innerHTML = "Please enter your zipcode"; return; } else { document.getElementById("zipcodeErrorMsg").innerHTML = ""; } if(phone.trim() == '' || phone.length < 10 ) { document.getElementById("phoneErrorMsg").innerHTML = "Please enter your phone"; return; } else { document.getElementById("phoneErrorMsg").innerHTML = ""; } if( !validateEmail(email.trim()) && email.trim() !== ''){ document.getElementById("emailErrorMsg").innerHTML = "Please enter a valid email address"; return; } else{ document.getElementById("emailErrorMsg").innerHTML = ""; } var addressCheck = { "url": subUrl + "ups/validate", "method": "POST", "timeout": 0, "headers": { "Content-Type": "application/json", }, "data": JSON.stringify({ "addressLine": [address,address2], "city": city, "state": state, "zipcode": zipcode, }), 'dataType': 'json', } $.ajax(addressCheck).done(function (response) { if (typeof response === 'undefined') { document.getElementById("addressErrorMsg").innerHTML = "Please check your address"; return; } else if (response.length > 1) { document.getElementById("addressErrorMsg").innerHTML = "Please check your address"; return; } else if (response.length == 1) { address = response[0].AddressLine[0]; var settings = { "url": subUrl + "us/rangeRecall/submit", "method": "POST", "timeout": 0, "headers": { "Content-Type": "application/json", }, "data": JSON.stringify({ "serial": serial, "model": model, "firstname": firstname, "lastname": lastname, "address": address, "address2": address2, "city": city, "state": state, "zipcode": zipcode, "phone": phone, "email": email, "type": type }), 'dataType': 'text', }; $.ajax(settings).done(function (response) { if (response == 'submitted' || response == 'resubmit') { submit_message.style.display = "flex"; document.getElementById("plugin-adapter-shipping-form-inputs").style.display = "none"; } else { failure_message.style.display = "flex"; document.getElementById("plugin-adapter-shipping-form-inputs").style.display = "none"; } }).fail(() => { failure_message.style.display = "flex"; document.getElementById("plugin-adapter-shipping-form-inputs").style.display = "none"; }); } }).fail(() => { document.getElementById("addressErrorMsg").innerHTML = "Please check your address"; return; }); } */ </script></div> <div class="su-g-line-divider aem-GridColumn aem-GridColumn--default--12"><div class="line-divider"></div> </div> <div class="su-g-line-divider aem-GridColumn aem-GridColumn--default--12"><div class="line-divider"></div> </div> <div class="su-g-recall-video-text aem-GridColumn aem-GridColumn--default--12"> <section id="recall-video" class="recall-video-text margin-top--narrow margin-bottom--narrow "> <div class="recall-video-text_container"> <div class="recall-video-text__header-wrap"> <h2 class="recall-video-text__header-wrap__headline">Video Guides</h2> </div> <div class="recall-video-text__content-wrap"> <div class="recall-video-text__content-wrap-container"> <a class="recall-video-text__content-wrap-container__item" data-link_cat="Knob Page" data-link_id="Knob Locks Installation Guide" data-link_position="Video Guides" data-event_name="select_Knob Locks Installation Guide" href="https://youtu.be/GPHCrHaXtbI" target="_blank"> <div class="video-image-container"> <div class="video-image-container__figure image"> <img class="responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/Knob_Locks_Video_Img-final.png" data-mobile-src="//image-us.samsung.com/SamsungUS/Knob_Locks_Video_Img-final.png" alt="alt"/> <p class="video-image-container__title">Knob Locks Installation Guide</p> </div> </div> </a> <a class="recall-video-text__content-wrap-container__item" data-link_cat="Knob Page" data-link_id="Knob Covers Installation Guide" data-link_position="Video Guides" data-event_name="select_Knob Covers Installation Guide" href="https://youtu.be/mqwr48pwEpE" target="_blank"> <div class="video-image-container"> <div class="video-image-container__figure image"> <img class="responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/Knob_Covers_Video_Img-final.png" data-mobile-src="//image-us.samsung.com/SamsungUS/Knob_Covers_Video_Img-final.png" alt="alt"/> <p class="video-image-container__title">Knob Covers Installation Guide</p> </div> </div> </a> </div> </div> </div> </section> </div> <div class="su-g-line-divider aem-GridColumn aem-GridColumn--default--12"><div class="line-divider"></div> </div> <div class="su-g-recall-text aem-GridColumn aem-GridColumn--default--12"> <section id="recallTextCommitment" class="margin-top--none margin-bottom--none "> <div class="su-g-recall-text--inner_container"> <div class="su-g-recall-text__header-wrap"> <h2 class="su-g-recall-text__header-wrap__headline">Our Commitment</h2> </div> <div class="su-g-recall-text__content-wrap"> <div class="su-g-recall-text__content-wrap-container"> <div class="su-g-recall-text__content-wrap-desc"><p>We remain committed to delivering top-quality, innovative products that enhance the lives of our customers. By quickly providing this remedy, we’re working to ensure our customers feel assured that their families and homes are safe from accidental knob activation.</p> <p>You may also contact us through Chat or E-Mail (<font style="">rangesupport@sea.samsung.com</font>) with questions regarding this matter.</p> <div> </div></div> <div class="su-g-recall-text__content-wrap-cta"> <span class="su-g-recall-text__content-wrap-cta-wrap"> <a data-link_cat="Knob Page" data-link_id="E-MAIL US" data-link_position="Our Commitment" data-event_name="select_E-MAIL US" class="scta scta--contained " href-value="mailto:rangesupport@sea.samsung.com" href="javascript:void(0);" target="_self" title="E-MAIL US">E-MAIL US </a> </span> <span class="su-g-recall-text__content-wrap-cta-wrap"> <a data-link_cat="Knob Page" data-link_id="CHAT NOW" data-link_position="Our Commitment" data-event_name="select_CHAT NOW" class="scta scta--contained " href-value="#openChat" href="javascript:void(0);" target="_self" title="CHAT NOW">CHAT NOW </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-line-divider aem-GridColumn aem-GridColumn--default--12"><div class="line-divider"></div> </div> <div class="su-g-faq aem-GridColumn aem-GridColumn--default--12"> <section id="faqtest" class="su-g-faq margin-bottom--wide" comp-id="faqtest" data-link_cat="range knob kit"> <div class="su-g-faq__wrap"> <h2 class="su-g-faq__headline-text">Frequently Asked Questions</h2> <div class="su-g-faq__list"> <div class="su-g-faq__list-wrap"> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q1. Which range models are included in this announcement? </h3> <div class="su-g-faq__list-item-answer">Only certain slide-in electric range models are included in this announcement.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q2. Can customers continue to use their range without installing knob locks or covers?</h3> <div class="su-g-faq__list-item-answer">Yes, customers may continue to use their affected range while awaiting their set of free knob locks or covers, so long as they follow basic safety precautions, including: <ul> <li>Never leave or store anything on the top of your range.</li> <li>Keep children and pets away from range knobs.</li> <li>Be sure to check range knobs to ensure they are turned off after cooking.</li> </ul></div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q3. Why should I add knob locks or covers to my range?</h3> <div class="su-g-faq__list-item-answer">Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q4. When will I receive my knob locks or covers?</h3> <div class="su-g-faq__list-item-answer">Knob locks or covers, depending on your model, should arrive within five business days of completing the request online or via phone. The shipment can be tracked through information provided in a confirmation email.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q5. How do I install this remedy?</h3> <div class="su-g-faq__list-item-answer">After receiving your set of knob locks or covers, depending on your model, please reference the included instructions for easy installation. Installation guide videos are also available above.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q6. What information do I need to start a request?</h3> <div class="su-g-faq__list-item-answer">To request your free set of knob locks or covers, depending on your model, simply provide your serial number in the “Start Your Request” section above. The range’s serial number can be found on a label located in one of two areas on the range: either by opening the oven door and inspecting the top left corner of the frame – or by opening the bottom drawer of the range and inspecting the left side of the frame.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q7. What should I do if I can’t read the serial number on my range’s label?</h3> <div class="su-g-faq__list-item-answer"><p>If the serial number is unreadable on a range's label, you may contact <a href="tel:1-833-775-0120">1-833-775-0120</a> for assistance, or <a href="#recallTextCommitment">chat online</a> with one of our agents.</p></div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q8. Can I still receive knob locks or covers if my slide-in electric range’s warranty has expired?</h3> <div class="su-g-faq__list-item-answer">Yes, the set of knob locks or covers is free of charge regardless of warranty status.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q9. What is SmartThings app?</h3> <div class="su-g-faq__list-item-answer"><a href="https://www.samsung.com/us/smartthings/">SmartThings</a> is an application that conveniently connects, controls, and updates connected devices, including Samsung home appliances. With SmartThings app, consumers can monitor and control their smart devices or appliances right from their mobile phones. Many Samsung ranges with Wi-Fi connectivity can be configured through the Samsung SmartThings app to send mobile notifications instantly when a burner is first activated.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q10. How can I access SmartThings app?</h3> <div class="su-g-faq__list-item-answer">To access SmartThings app, consumers can go to their mobile phone's app store and download the app. Next, sign-in or create a Samsung account to access SmartThings app's features.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q11. How to create Samsung Account in SmartThings app?</h3> <div class="su-g-faq__list-item-answer">Consumers can open the SmartThings app > Sign in > Create Account > Agree Terms and Conditions > Fill in your information [Email, Password, First name, Last name and Date of Birth] > Create Account > OK > Go to Inbox (Sign-in to your Email and find an Email sent by Samsung Account) > Verify account. </div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Q12. Consumer has Wi-Fi access, but cannot connect their range?</h3> <div class="su-g-faq__list-item-answer">Network requirements vary between devices. Samsung electric ranges requires 2.4GHz Wi-Fi connectivity. If a consumer’s Wi-Fi Access Point has options of 2.4GHz and 5GHz, select 2.4GHz. Additionally, if the Wi-Fi signal is too weak, the range might not connect. Another solution is to relocate the router closer to the range to help improve the signal strength.</div> <a data-link_cat="range knob kit" data-link_id="expand answer" data-link_position=">faq" href="javascript:;" class="s-icon"> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <section class="sp-g-locations section aem-GridColumn aem-GridColumn--default--12"><section id="foreign-vistor-alerter"> <div class="foreign-vistor-alerter_header"> <span class="foreign-vistor-alerter_close_icon"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </span> </div> <div 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