Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=11; IE=10; IE=9; IE=8; IE=7; IE=EDGE"/> <script type="text/javascript" src="https://static.cloud.coveo.com/coveo.analytics.js/2/coveoua.js"></script> <script> coveoua("init", "xx24e65ef6-c6f0-4a55-b6b9-e7fd84967788"); coveoua("send", "view", { contentIdKey: "@clickableuri", contentIdValue: window.location.href }); </script> <link rel="icon" type="image/x-icon" href="https://www.salesforce.com/etc/designs/sfdc-www/en_sg/favicon.ico"/> <link rel="shortcut icon" type="image/x-icon" href="https://www.salesforce.com/etc/designs/sfdc-www/en_sg/favicon.ico"/> <link rel="preconnect" href="//www.salesforce.com"/> <link rel="preconnect" href="https://a.sfdcstatic.com"/> <link rel="preconnect" href="https://api.company-target.com"/> <link rel="preconnect" href="https://fonts.googleapis.com"/> <link rel="preconnect" href="https://service.force.com"/> <link rel="preconnect" href="https://geolocation.onetrust.com"/> <link rel="preconnect" href="https://cdn.krxd.net"/> <link rel="preconnect" href="https://www.googletagmanager.com"/> <link rel="preconnect" href="https://org62.my.salesforce.com"/> <link rel="preconnect" href="https://www.google-analytics.com"/> <link rel="preconnect" href="https://dpm.demdex.net"/> <link rel="preconnect" href="https://cdn.evgnet.com"/> <link rel="preconnect" href="https://salesforce.us-1.evergage.com"/> <script type="text/javascript" id="akamaiRootBlock"> window['akamaiRoot'] = '//www.salesforce.com'; </script> <title>Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences - Salesforce</title> <link rel="preload" as="font" href="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Regular.woff2" type="font/woff2" crossorigin="anonymous"/> <link rel="preload" as="font" href="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Bold.woff2" type="font/woff2" crossorigin="anonymous"/> <link rel="preload" as="font" href="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Light.woff2" type="font/woff2" crossorigin="anonymous"/> <link rel="preload" as="font" href="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/salesforce-icons.woff2" type="font/woff2" crossorigin="anonymous"/> <meta http-equiv="Content-Language" content="en_sg"/> <meta content="width=device-width, initial-scale=1.0" name="viewport"/> <meta name="keywords" content="Enterprise,Resource,Customer Story,B2B,Professional Services,Tableau,Sales,MuleSoft Anypoint Platform,Marketing Cloud,B2C,Sales Cloud"/> <meta name="description" content="Find out how greater customer insights help Singtel collaborate around customer needs."/> <meta property="og:title" content="Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences"/> <meta property="og:description" content="Find out how greater customer insights help Singtel collaborate around customer needs."/> <meta property="og:image" content="https://www.salesforce.com/content/dam/web/en_sg/www/images/resources/singtel-ap-card-image.jpg"/> <meta property="og:site_name" content="Salesforce"/> <meta property="og:url" content="https://www.salesforce.com/ap/resources/customer-stories/singtel/"/> <meta property="og:type" content="website"/> <meta property="og:locale" content="en_sg"/> <meta property="fb:admins"/> <meta property="fb:app_id" content="149533758430156"/> <link rel="canonical" href="https://www.salesforce.com/ap/resources/customer-stories/singtel/"/> <meta property="twitter:domain" content="www.salesforce.com"/> <meta property="twitter:card" content="summary"/> <meta property="twitter:url" content="https://www.salesforce.com/ap/resources/customer-stories/singtel/"/> <meta property="twitter:site" content="@salesforceapac"/> <link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/all.bundle.faeb3f361bacd3db31b1.css" as="style"/> <link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~scriptloader.bundle.914d89992c829da7cb32.js" as="script"/><link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.914d89992c829da7cb32.js" as="script"/><link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~72b17f21.bundle.914d89992c829da7cb32.js" as="script"/><link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~8dbeef75.bundle.914d89992c829da7cb32.js" as="script"/><link rel="preload" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/utils.bundle.914d89992c829da7cb32.js" as="script"/> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","name":"Salesforce","url":"https://www.salesforce.com","keywords":[{"@type":"DefinedTerm","name":"Enterprises","termCode":"1747c2e4-e577-434b-a6f8-ec656f10ae64","additionalType":"Business Size"},{"@type":"DefinedTerm","name":"Resource","termCode":"cb3bd8e2-f608-4fe4-83bc-f3d9757d2d88","additionalType":"Page Type"},{"@type":"DefinedTerm","name":"Customer Stories","termCode":"0681c4df-5f82-4360-a8e8-ccac729d0c02","additionalType":"Content Type"},{"@type":"DefinedTerm","name":"B2B","termCode":"73d8511b-ce45-48fd-b3a7-76ced460517f","additionalType":"Salesforce User"},{"@type":"DefinedTerm","name":"B2C","termCode":"1b7fd803-19f0-4b32-8f3f-7e6b340bee22","additionalType":"Salesforce User"},{"@type":"DefinedTerm","name":"Professional Services","termCode":"caedfefc-c825-467b-b19e-9530f12433d9","additionalType":"Products"},{"@type":"DefinedTerm","name":"Tableau","termCode":"29b6c954-34f1-4612-a64b-1a9529580729","additionalType":"Products"},{"@type":"DefinedTerm","name":"MuleSoft Anypoint Platform","termCode":"e7c5e6a5-ab4c-4d1f-a3cb-77c87abc6a54","additionalType":"Products"},{"@type":"DefinedTerm","name":"Marketing Cloud","termCode":"94de41a5-93d3-4dd1-be94-e331cfa94889","additionalType":"Products"},{"@type":"DefinedTerm","name":"Sales Cloud","termCode":"753aac49-64c1-42ed-b92c-40aa56f8ff03","additionalType":"Products"},{"@type":"DefinedTerm","name":"Sales (Department)","termCode":"92772785-b8ef-4f0f-b488-9230dbaac18d","additionalType":"Role"}]} </script> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.js"></script>  <link rel="preconnect" href="https://a10681260716.cdn.optimizely.com"/> <script src="https://a.sfdcstatic.com/digital/one-trust/core/stable/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="8e783e8c-0ad0-475d-8fca-4a03afa0a02a" crossorigin></script> <script>  function OptanonWrapper() { function getCookie(name) { var value = "; " + document.cookie; var parts = value.split("; " + name + "="); if (parts.length == 2) { return parts.pop().split(";").shift(); } } function removeElement(element) { if (!getCookie('OptanonAlertBoxClosed') && element) { element.style.display = "none"; } }  var footerLinkToggle = document.querySelector(".page-footer_link .optanon-toggle-display"); if (footerLinkToggle) { footerLinkToggle.addEventListener("click", Optanon.ToggleInfoDisplay, false); footerLinkToggle.addEventListener("keydown", function(e){ if (e.keyCode === 13) { Optanon.ToggleInfoDisplay() } }, false); } //Check if user's cookies are enabled, if not remove One Trust from page var cookies = ("cookie" in document && (document.cookie.length > 0 || (document.cookie = "test").indexOf.call(document.cookie, "test") > -1)); if (!cookies) { var box = document.querySelector('#onetrust-consent-sdk'); box.remove(); return; } try { //Check if current page is Privacy page, if so do not display One Trust modal if(digitalData) { if(digitalData.page.pagename.indexOf(":company:privacy") > -1){ var el = document.querySelector("#onetrust-consent-sdk"); removeElement(el); } }  if (SfdcWwwBase.gdpr) { SfdcWwwBase.gdpr.init(); } }catch(err){ console.error(err.message) } } </script> <script src="//www.salesforce.com/etc/clientlibs/granite/lodash/modern.min.js"></script> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_analytics_top.min.js"></script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer', (function(){ var gtmContainerID = "GTM-WRXS6TH"; var searchString = window.location.search || ""; if (searchString.indexOf("gtmTest=") > -1) { if (searchString.indexOf("gtmTest=baseline") > -1) { gtmContainerID = "GTM-NRZ2K87"; } else if (searchString.indexOf("gtmTest=test") > -1) { gtmContainerID = "GTM-5P8WRDB"; } } return gtmContainerID; })());</script>     <link rel="stylesheet" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/all.bundle.faeb3f361bacd3db31b1.css" type="text/css"/> <link rel="stylesheet" type="text/css" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/webpack-style-manifest-filteredCardsComponent-js.bundle.914d89992c829da7cb32.css"/> <link rel="stylesheet" type="text/css" href="//www.salesforce.com/etc.bundles/sfdc-www/bundles/webpack-style-manifest-formContainerV2-js.bundle.914d89992c829da7cb32.css"/> <script type="text/javascript"> var SfdcWwwBase = SfdcWwwBase || {}; SfdcWwwBase.linkedDataParameters = { organizationSchema : "{\n \x22@context\x22:\x22https:\/\/schema.org\x22,\n \x22@type\x22:\x22WebSite\x22,\n \x22name\x22:\x22Salesforce\x22,\n \x22url\x22:\x22https:\/\/www.salesforce.com\/ap\/\x22\n}", uninheritableSchema : "" }; </script> <meta class="hidden" data-load-libs="linkedData"/> <div> </div> <span data-defer class="optScriptUrl" data-src="https://cdn.optimizely.com/js/11810450200.js"></span> <script> SfdcWwwBase = SfdcWwwBase || []; SfdcWwwBase.gdpr = SfdcWwwBase.gdpr || []; $.when(SfdcWwwBase.gdpr.hasAdvertising).done(function(){ if (SfdcWwwBase.gdpr.isAdvertisingActive()) { window.optimizely = window.optimizely || []; window.optimizely.push({ type : 'holdEvents'}); window.addEventListener('load', function() { window.optimizely.push({ type : 'sendEvents'}); }); var scriptSrc = document.querySelector('.optScriptUrl').dataset.src; var scriptDefer = document.querySelector('.optScriptUrl').dataset.defer || false; var script = document.createElement('script'); script.setAttribute('src', scriptSrc); if (scriptDefer) { script.setAttribute('defer', true); } document.head.appendChild(script); } }); </script> <meta name="dynamic-load-optimizely" data-load-libs-asap="optimizely"/> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_www_tags.min.js"></script> <script type="module"> import { getTbidUserInfo, getGacId, isGdprFunctional, isGdprAdvertising } from 'https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/identity.js'; window.getTbidUserInfo = await getTbidUserInfo; window.getGacId = await getGacId; window.isGdprFunctional = await isGdprFunctional; window.isGdprAdvertising = await isGdprAdvertising; </script>  <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="NCPYV-VGJPP-N4J93-8HN3B-8B6S3",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"NCPYV-VGJPP-N4J93-8HN3B-8B6S3";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbeqxgqueaz2grd4q-f-f7b14369c-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1073024","ak.ai":parseInt("638429",10),"ak.ol":"0","ak.cr":0,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"36228e1","ak.r":41721,"ak.a2":n,"ak.m":"dsca","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":33352,"ak.gh":"23.52.40.60","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1732675833","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==G4mSXbwOcmbI7vaHm0fAR17mpQAztHB+6xvYAE5ohIH/MH+JMEkW7CuuDuiKKZXRcEzX9a+IpxHOmuRb92MPTUBamKKCpqCtdmadaj+oDjBEE6ErqgBOgRbRRY15p1ay7K/0vfjWCBXkRzGDhd9Ke8yZ2i128WpBXnIAU+Qgh462iCz82mEtxBnIhIR5LmbSwDzdhn3kjY8fKSnn+10hdFQkQpRIS5QR5BBCJx3UNkHaBSVRAZ93dXZn86wJHmeZNvQux+Qg8O0SYYvusO3cs+I7KkC2LRuo318on02vddeORBpjzdd1QhCXb9xZU+b0PM+oaILmG91KZCDvXoY3m02IBLMlSoRfK10cGIMigvJKp/gWQTTs/hYegYHDyFLxgb3h2shsk7Fh03+EvAVJOrLqTV4dQ35RU+QartK5Kt0=","ak.pv":"640","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head> <body class=" cxt-has-fixed-nav">   <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WRXS6TH" title="Intentionally Blank" aria-hidden="true" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <div aria-hidden="true"><script src="//www.salesforce.com/etc.clientlibs/foundation/clientlibs/shared.min.js"></script> <script src="//www.salesforce.com/etc.clientlibs/cq/personalization/clientlib/underscore.min.js"></script> <script src="//www.salesforce.com/etc.clientlibs/cq/personalization/clientlib/personalization/kernel.min.js"></script> <style> .content-container .target:first-child { min-height: 700px; } </style> <script type="text/javascript"> $CQ(function() { if (window.CQ_Analytics && CQ_Analytics.SegmentMgr) { CQ_Analytics.SegmentMgr.areSegmentsLoaded = true; CQ_Analytics.SegmentMgr.fireEvent('segmentsload'); } if ( CQ_Analytics && CQ_Analytics.CampaignMgr ) { var campaigns = []; CQ_Analytics.CampaignMgr.addInitProperty('campaigns', campaigns); CQ_Analytics.CampaignMgr.init(); } CQ_Analytics.SFDCSegmentUtils.init(); CQ_Analytics.kruxStore.init(); CQ_Analytics.SFDCSegmentUtils.init(); CQ_Analytics.DemandbaseStore.init(); if( CQ_Analytics && CQ_Analytics.PageDataMgr) { CQ_Analytics.PageDataMgr.loadInitProperties({ "hits": 0, "title": "Singtel", "path": "/content/www/en_sg/home/resources/customer-stories/singtel", "navTitle": "Singtel", "tags": "Enterprise Resource Customer Story B2B Professional Services Tableau Sales MuleSoft Anypoint Platform Marketing Cloud B2C Sales Cloud ", "description": "Find out how greater customer insights help Singtel collaborate around customer needs.", "sitesection": "en_sg", "subsection": "home", "random": "0.76" }, true); } CQ_Analytics.Utils.isOptimizedCC = true; CQ_Analytics.ClientContextMgr.PATH = "\/etc\/clientcontext\/sfdc\u002Dwww"; CQ_Analytics.ClientContextMgr.loadConfig({"initializationEventTimer": 10}, true); }); </script> </div> <div aria-hidden="true"></div> <a class="screen-reader-text" href="#main"><div class="container">Skip to content</div></a> <header class="container-fluid header-container" role="banner"> <div class="page-message-alert-replace"></div> <div><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys parsys"><div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="globalnavigationbarconsolidated globalNavigationBarConsolidated parbase"> <script type="text/javascript"> window.sfdcBase = window.sfdcBase || {}; if (!sfdcBase.env) window.sfdcBase.env = ({ 'www.salesforce.com': 'PROD', 'www-uat1.salesforce.com': 'UAT', 'www-uat2.salesforce.com': 'UAT', 'www-perf.salesforce.com': 'PERF', 'www-qa1.salesforce.com': 'QA', 'www-qa2.salesforce.com': 'QA', 'www-int.salesforce.com': 'INT', })[location.hostname] ?? 'PROD'; window.sfdcBase.ssoEnabled=true; </script> <div id="aem-hgf-nav"> <script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script> <hgf-c360nav id="c360-hgf-nav" search="true" show-button-main="true" show-button-secondary="false" origin="https://wp.sfdcdigital.com/en-ap/wp-json" show-region-selector="true" home-href="/ap/" locale="ap"> </hgf-c360nav> <script> document.getElementById('c360-hgf-nav').setAttribute("show-button-main", !vp.isCustomer()); </script> <script type="module" src="//www.salesforce.com/etc/clientlibs/sfdc-www/clientlibs_hgf_tbidauth.js"></script> </div> </div> </div> </div> </div> </div> </div> </header> <div class="container-fluid content-container" role="main" id="main"> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-cirrus bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-8"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col col-divider text-left col-xs-12 col-sm-6 col-md-3 col-lg-3"><div class="spacerComponent parbase section"><div class="spacer " style="height:2px;"></div> </div> <div class="headingComponent parbase section"> <h4 id="resource-centre" class=" h4gn text-snow text-left salesforce-sans-bold margin-20-top-lg margin-10-bottom-lg " style="; "> <a class=" text-snow " href="/ap/resources/"> <span class=" header-text "> RESOURCE CENTRE </span> </a> </h4> </div> <div class="barComponent parbase section"><div class=" bg-snow bar-align-center hidden-sm hidden-md hidden-lg" style="height:1px;width:100%;"></div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs margin-30-left-lg margin-50-left-md margin-0-left-sm margin-0-left-xs text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-xlg simple-link text-white with-plus salesforce-sans-bold drop-panel " data-drop-panel-target-id="cr-menu" data-content-replacement-close-color="sfdc-swap-button-day" href="#"> <span> BROWSE BY CATEGORY <span class="sfdc-icon icon-plus"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4"> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="dropPanelContainer parbase section"> <div class="drop-panel-container" data-content-src="/content/www/en_sg/shared/modules/modals/resource-menu.html" data-panel-name="cr-menu"> <button type="button" class="close" aria-label="Close"> <span aria-hidden="true" class="text-day icon-sfdc-icon-x h3"></span> </button> <div class="drop-panel-body"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper bg-left-center bg-cover column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="visible-lg"> <div class="columns-wrapper column-container-image lazy bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/resource-center-headerpond_1600.jpg"> </div> </div> <div class="visible-md"> <div class="columns-wrapper column-container-image lazy bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/resource-center-headerpond_1440.jpg"> </div> </div> <div class="visible-sm"> <div class="columns-wrapper column-container-image lazy bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/resource-center-headerpond_1024.jpg"> </div> </div> <div class="visible-xs"> <div class="columns-wrapper column-container-image lazy bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/resource-center-headerpond_768.jpg"> </div> </div> <div class="container"> <div class="row columns-wrapper xs-min-height-300" style="min-height: 150px; 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-top-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-30-top-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin-40-bottom-lg img-bleed-right " alt="Singtel Logo" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/resources/singtel-logo.png"/> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-8 col-md-8 col-lg-8"> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h1 id="singtel-uses-salesforce-to-unlock-insights-and-deliver-connected-customer-experiences" class=" avantgarde-l text-stratus text-left avant-garde-demi col-lg-11 margin-10-top-xs margin-30-bottom-lg " style="; "> <span class=" header-text "> Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences </span> </h1> </div> <div class="bodyCopyComponent parbase section"><div class="margin-20-bottom-lg text-size-default line-height-default "> IN <a href="/ap/resources/customer-stories/">CUSTOMER STORIES</a> </div> </div> <div class="headingComponent parbase section"> <h2 id="find-out-how-greater-customer-insights-help-singtel-collaborate-around-customer-needs" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Find out how greater customer insights help Singtel collaborate around customer needs. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>As Asia’s leading communications technology group, Singtel has a rich heritage of bringing innovations to market including Singapore’s first 5G standalone network. It’s also committed to helping businesses of all sizes prepare for a smart, hyper-connected future enabled by 5G as well as other emerging technologies. </p> <p>Singtel Enterprise Business is transforming with Salesforce to put customers first in this hyperconnected world. It's a world where customers’ needs are complex and fast-changing, making it imperative to have insights and understanding of these needs. </p> <p>Singtel also wants to respond and adapt to these needs quickly across all parts of the organisation—from the full customer purchasing cycle through to post-sales support. It also wants to embed these insights into product development and innovation initiatives to make products and services more real, relevant, and customer-centric. </p> <p>Through this transformation, Singtel also aims to enhance the experience of employees, empowering them to work and collaborate more efficiently with one trusted platform.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="our-purpose-at-singtel-is-to-empower-every-generation-constantly-honing-ourselves-and-our-services-and-enabling-our-customers-to-fulfil-their-business-and-personal-aspirations-through-our-deep-understanding-of-their-needs-our-transformation-with-salesforce-is-aligned-with-this-purpose-as-it-makes-it-so-much-easier-to-gain-insight-into-our-customers-needs" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-left-xs " style="; "> <span class=" header-text "> “Our purpose at Singtel is to Empower Every Generation, constantly honing ourselves and our services and enabling our customers to fulfil their business and personal aspirations through our deep understanding of their needs. Our transformation with Salesforce is aligned with this purpose as it makes it so much easier to gain insight into our customers' needs.” </span> </div> </div> <div class="headingComponent parbase section"> <div id="seng-kong-lim" class=" avantgarde-medium text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-xs margin-30-right-xs margin-0-bottom-xs margin-30-left-xs " style="; "> <span class=" header-text "> Seng Kong Lim </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-right-xs margin-30-bottom-lg margin-30-left-xs hidden-xs hidden-sm text-size-default line-height-default col-lg-12 "> <span class="text-stratus">Managing Director,<br /> Singtel Enterprise Business</span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic1" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Singtel turns to Salesforce for greater customer insights </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Singtel’s transformation with Salesforce has been fuelled by a drive for greater customer insights. </p> <p>“In today’s world, customer insights are critical. We want customers to know we are obsessed with understanding them and will go the extra mile to meet their needs,” said Lim. “We also want customers to feel we are really easy to deal with despite being a large organisation.”</p> <p>Salesforce provided a solution to all these challenges and a way for the business to collaborate around customer needs. </p> <p>“In any large organisation, you have many customer-facing roles and if you can’t work together effectively the customer will see that very quickly,” said Lim.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="in-todays-world-customer-insights-are-critical-we-want-customers-to-know-we-are-obsessed-with-understanding-them-and-will-go-the-extra-mile-to-meet-their-needs" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-left-xs " style="; "> <span class=" header-text "> “In today’s world, customer insights are critical. We want customers to know we are obsessed with understanding them and will go the extra mile to meet their needs.” </span> </div> </div> <div class="headingComponent parbase section"> <div id="seng-kong-lim" class=" avantgarde-medium text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-xs margin-30-right-xs margin-0-bottom-xs margin-30-left-xs " style="; "> <span class=" header-text "> Seng Kong Lim </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-right-xs margin-30-bottom-lg margin-30-left-xs hidden-xs hidden-sm text-size-default line-height-default col-lg-12 "> <span class="text-stratus">Managing Director,<br /> Singtel Enterprise Business</span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic3" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Singtel optimises engagement, driving efficiencies at every touchpoint </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Singtel Enterprise Business serves a diverse range of customers and it uses different strategies and touchpoints to drive engagement with each audience. <a href="https://www.salesforce.com/ap/products/sales-cloud/overview/">Salesforce Customer 360</a> gives the business the insights it needs to optimise these touchpoints and engage customers in the most effective way possible. <br /> <br /> “Salesforce helps us translate customer insights into meaningful initiatives to support our top-line and bottom-line targets. For example, we can easily see customers’ historical purchases, and use that information to derive a strategy for cross-selling or upselling,” said Toh Lee Chiang, Vice President, Business Segment at Singtel. <br /> <br /> With <a href="https://www.salesforce.com/ap/products/marketing-cloud/overview/">Marketing Cloud</a>, Singtel has streamlined the end-to-end process for managing campaigns, from audience segmentation to building and sending communications. It can also manage campaigns and journeys across multiple channels, including email, SMS, and direct mail. </p> <p>Singtel can also drive efficient growth, by easily measuring the effectiveness of strategies and campaigns to gain insights into customers’ responses. This helps to inform what can be done to improve engagement.<br /> <br /> <a href="https://www.salesforce.com/ap/products/sales-cloud/overview/">Sales Cloud</a> provides Singtel’s sales teams with streamlined and consistent processes for account planning and management, so they can focus on the highest value activities. It also makes it easier to track and analyse sales funnel performance. </p> <p>In the past, sales insights had to be manually collated from three different systems which impacted productivity. Now, a single dashboard enables the business to measure and review outcomes from campaign demand generation to opportunity generation. These insights help them to make adjustments and re-align initiatives to drive a better outcome. </p> <p>“My team is executing their plans well and that’s because Sales Cloud and its account planning capabilities are so powerful. We can easily build account plans to support our strategy and keep everyone disciplined and moving together in the same direction,” said Lee Chiang.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="my-team-is-executing-their-plans-well-and-thats-because-of-sales-cloudwe-can-easily-build-account-plans-to-support-our-strategy-and-keep-everyone-disciplined-and-moving-together-in-the-same-direction" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-left-xs " style="; "> <span class=" header-text "> “My team is executing their plans well and that’s because of Sales Cloud…We can easily build account plans to support our strategy and keep everyone disciplined and moving together in the same direction.” </span> </div> </div> <div class="headingComponent parbase section"> <div id="toh-lee-chiang" class=" avantgarde-medium text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-xs margin-30-right-xs margin-0-bottom-xs margin-30-left-xs " style="; "> <span class=" header-text "> Toh Lee Chiang </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-right-xs margin-30-bottom-lg margin-30-left-xs hidden-xs hidden-sm text-size-default line-height-default col-lg-12 "> <span class="text-stratus">Vice President, <br /> Business Segment at Singtel</span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic6" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Shared view of customer drives collaboration and increases productivity </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>As Singtel partners with customers in a complex, fast-changing and dynamic market, effective collaboration requires insight and agility. Singtel also needs the ability to quickly respond and adapt to changes and mobilise the right expertise. </p> <p>Salesforce supports Singtel by providing everyone who interacts with customers - including channel partners - with a more complete picture of customers and their needs. </p> <p><a href="https://www.salesforce.com/ap/products/integration/overview/">MuleSoft</a> integrates Salesforce with other key business systems to enhance this view of the customer and bring in additional insights such as customer purchase history. </p> <p>“For the first time, we have a complete and updated profile of each customer from opportunity to spend which allows us to make better and faster business decisions. Imagine achieving this with more than 100,000 customers and the productivity that’s been gained,” said Lee Chiang. </p> <p>Dashboards provided by Salesforce as well as <a href="https://www.salesforce.com/ap/products/analytics/overview/">Tableau</a> - used separately in the business - contribute to these results by helping employees quickly visualise information.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="for-the-first-time-singtel-has-a-complete-and-updated-view-of-each-customer-from-opportunity-to-spend" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-bottom-lg margin-30-left-xs " style="; "> <span class=" header-text "> For the first time, Singtel has a complete and updated view of each customer — from opportunity to spend </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic6" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Collaborative partnership drives success </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>One of the reasons Singtel chose Salesforce is its preference for Software-as-a-Service (SaaS) over on-premise solutions. Chen Hong, CIO, Group Enterprise IT & Business Transformation Office at Singtel, shared that time to market factors into this preference. </p> <p>“Choosing SaaS solutions speeds up time to market and with Salesforce we can take advantage of new feature releases three times a year,” said Chen Hong. </p> <p>Singtel partnered with Salesforce Professional Services to leverage the team’s platform expertise and maximise the value of the deployment. This included re-engineering Singtel’s processes to adapt to Salesforce best practice garnered from experience with many other customer implementations. It was a complex implementation, but Singtel and the Professional Services team worked collaboratively to overcome each challenge as it came. The close partnership helped speed up time to value and enabled Singtel’s internal team with Salesforce skills and knowledge to manage the deployment on an ongoing basis. </p> <p>“We all know transformation journeys are never easy, but we had a great partnership with Salesforce Professional Services and whenever there was an issue we faced it together and found the best way to solve it,” said Chen Hong. </p> <p>Singtel has leveraged content from <a href="https://www.salesforce.com/ap/services/learn/overview/">Trailhead</a> to provide remote training on Salesforce and onboard its global teams. The training includes bite-sized learning materials which have made it easy for teams to upskill from anywhere. </p> <p>Lim shared that the frictionless experience provided by Salesforce also helped to drive adoption. “Sometimes you implement a system and have to chase people to use it, but Salesforce has been intuitive to learn and we keep hearing about new ways it has enhanced the life and productivity of our people,” said Lim. </p> </div> </div> <div class="headingComponent parbase section"> <h3 id="offer-your-customers-a-seamless-and-connected-experience" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-30-top-lg margin-10-top-xs margin-60-right-lg margin-0-right-md margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Offer your customers a seamless and connected experience. </span> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-80-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-dark salesforce-sans-regular " data-qe="TRACK_CUSTOMLINK_customer360-get-started" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=cta-body-promo-732" target="_blank"> <span> Learn how Customer 360 can help </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="share-story" class=" h3 text-stratus text-left salesforce-sans-bold margin-30-top-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Share Story </span> </h2> </div> <div class="socialMediaSharingComponent section"> <div> <div class="share-icon-row margin-10-bottom-lg"> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap/resources/customer-stories/singtel/" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap/resources/customer-stories/singtel/&text=Singtel&via=salesforce" title="Twitter" alt="Twitter" data-pagetitle="Singtel"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap/resources/customer-stories/singtel/" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="headingComponent parbase section"> <h2 id="products-used" class=" h3 text-stratus text-left salesforce-sans-bold " style="; "> <span class=" header-text "> Products Used </span> </h2> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/sales-day.svg?version=1732675834029') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/sales-cloud/overview/?d=cta-body-promo-1073"> <span> Sales Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/marketing-day.svg?version=1732675834038') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/marketing-cloud/overview/?d=cta-body-promo-1072"> <span> Marketing Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/integration-day.svg?version=1732675834048') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=cta-body-promo-1076"> <span> MuleSoft <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/tableau-day.svg?version=1732675834057') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/analytics/overview/?d=cta-body-promo-1075"> <span> Tableau <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/customer-success-day.svg?version=1732675834066') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/services/professional-services/overview/?d=cta-body-promo-1074"> <span> Professional Services <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper container-fluid margin-20-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <div id="related-content" class=" avantgarde-m text-stratus text-left avant-garde-demi margin-30-top-lg margin-30-top-xs margin-10-bottom-xs " style="; "> <span class=" header-text "> Related Content </span> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_790888239 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8"> <a href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/ja_jp/www/images/home/customer-top-customer-transformation-playbook-changing-company-mindsets.png"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="guide" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Guide </span> </p> </div> <div class="headingComponent parbase section"> <p id="learn-how-to-change-mindsets-connect-silos-and-centre-around-your-customer-with-the-transformation-playbook" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Learn how to change mindsets, connect silos, and centre around your customer with the Transformation Playbook </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8"></a> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_367356088 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"> <a href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/customer-stories.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="customer-stories" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Customer Stories </span> </p> </div> <div class="headingComponent parbase section"> <p id="be-inspired-by-more-stories-of-customer-success" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Be inspired by more stories of customer success </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"></a> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_1670467089 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"> <a href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/blog.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="blog" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Blog </span> </p> </div> <div class="headingComponent parbase section"> <p id="visit-our-asia-blog" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Visit our Asia Blog </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"></a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="columncontainer_56e0 columnContainer parbase"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="explore-the-products-that-help-our-customers-grow" class=" avantgarde-lgr text-stratus text-center avant-garde-demi col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-40-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> Explore the products that help our customers grow. </span> </h2> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-6-ten col-lg-6-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-lg margin-0-bottom-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales"> <a href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/sales-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="sales" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/sales/?d=pc1-txt-sales"> <span class=" header-text "> Sales </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/sales/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Sales" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/demo-sales/?d=pc1-btn-salesdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/sales/?d=pc1-txt-salesmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/service/?d=pc2-img-service"> <a href="https://www.salesforce.com/ap/service/?d=pc2-img-service" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/service-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="service" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/service/?d=pc2-txt-service"> <span class=" header-text "> Service </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/service/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Service" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-service-demos/?d=pc2-btn-servdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/service/?d=pc2-txt-servmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing"> <a href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/marketing-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="marketing" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/marketing/?d=pc3-txt-marketing"> <span class=" header-text "> Marketing </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/marketing/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Marketing" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-marketing-demo/?d=pc3-btn-mktgdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/marketing/?d=pc3-txt-mktgmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-4-ten col-lg-4-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-md hidden-lg columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class=" img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-snow prod2 " data-equalize="prod2"> <div class="thumbnail-content "> <a class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="headingComponent parbase section"> <h2 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold margin-80-top-lg product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="/ap/products/commerce-cloud/overview/?d=pc5-txt-commerce"> <span class=" header-text "> Want to check out everything Salesforce offers? </span> </a> </h2> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all products </span> </a> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-2 col-md-2 col-lg-2"> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default "> <div style="text-align: right;" class="headingComponent parbase section"><h3 id="want-to-check-out-everything-salesforce-offers" class="h4 text-stratus text-left salesforce-sans-regular" style="float: right;padding-right: 20.0px;"><img class="img-responsive header-image-float" src="//www.salesforce.com/content/dam/web/en_au/www/images/home/hp-img-ico-bird.png" alt=""/> <span class="header-text head-text header-text-line" style="padding-top: 10.0px;"><br /> Want to check out everything Salesforce offers?</span></h3> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all our products </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm hidden-md hidden-lg columns-wrapper container-fluid margin-40-top-lg margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-8 col-lg-8"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-top-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h3 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold " style="; "> <span class=" header-text "> Want to check out everything Salesforce offers? </span> </h3> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-4 col-lg-4"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all our products </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="spacerComponent parbase section"><div class="spacer hidden-xs hidden-sm" style="height:40px;"></div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="more-resources" class=" avantgarde-l text-stratus text-left avant-garde-demi margin-80-top-lg margin-30-top-xs margin-20-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> More Resources </span> </h2> </div> <div class="filteredCardsComponent section"> <div class="row columns-wrapper margin-40-top-lg margin-20-top-xs margin-60-bottom-lg filters-grid" id="contentwwwensghomeresourcescustomerstoriessingtelmainparcolumncontainer578958251column1parfilteredcardscompone" data-enablefragment="false"> <div class="event-pages-data"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 filters-grid-container"> <div class="filters-results-container"> <section role="region" aria-label="Filter Results"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="0"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/converge-ict/" tabindex="0"> <a href="/ap/resources/customer-stories/converge-ict/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/resources/customer-stories/converge-ict/" class=" image-link"> <img class=" img-responsive " alt="Converge ICT delivers fast and frictionless service with data and AI-driven operations." src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-card-converge-ict-1200x675-2.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-card-converge-ict-1200x675-2.jpg"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="converge-ict-delivers-fast-and-frictionless-service-with-data-and-ai-driven-operations" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> Converge ICT delivers fast and frictionless service with data and AI-driven operations. </span> </h4> </div> <div><div class="margin-20-top-lg margin-20-bottom-lg bg-snow bar-align-left " style="height:1px;width:33%;"></div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" img-responsive " alt="" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/converge-ict-logo.png" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/converge-ict-logo.png"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> Internet service and technology solutions provider solves problems faster using AI-powered responses. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/resources/customer-stories/converge-ict/"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div><div class="socialMediaSharingComponent"> <div> <div class="share-icon-row "> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap//customer-success-stories/converge-ict.card-top" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap//customer-success-stories/converge-ict.card-top&text=Singtel&via=salesforce" title="Twitter" alt="Twitter" data-pagetitle="Singtel"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap//customer-success-stories/converge-ict.card-top" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div></div> <div class="card-footer"> <div class="tags uppercase"> <nobr>B2B,</nobr> <nobr>B2C,</nobr> <nobr>Service Cloud ,</nobr> <nobr>Field Service</nobr> </div> </div> </footer> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="1"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/singtel/" tabindex="0"> <a href="/ap/resources/customer-stories/singtel/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <div class=" image-link"> <img class=" img-responsive " alt="Dornier MedTech" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/m1-banner.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/m1-banner.jpg"/> </div> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="m1-reinvents-itself-to-become-a-digital-first-telco" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> M1 reinvents itself to become a digital first telco </span> </h4> </div> <div><div class="margin-20-top-lg margin-20-bottom-lg bg-haze bar-align-left " style="height:1px;width:33%;"></div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" img-responsive " alt="M1 logo" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/m1-logo-small-A.png" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/m1-logo-small-A.png"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> M1 embarked on a digital transformation to digitally overhaul its processes and offerings, with a customer-first approach. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/customer-success-stories/m1/"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div><div class="socialMediaSharingComponent"> <div> <div class="share-icon-row "> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap//customer-success-stories/m1.card-top" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap//customer-success-stories/m1.card-top&text=Singtel&via=salesforce" title="Twitter" alt="Twitter" data-pagetitle="Singtel"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap//customer-success-stories/m1.card-top" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div></div> <div class="card-footer"> <div class="tags uppercase"> <nobr>Customer Story,</nobr> <nobr>MuleSoft,</nobr> <nobr>Vlocity,</nobr> <nobr>Communications</nobr> </div> </div> </footer> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="2"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/singtel/" tabindex="0"> <a href="/ap/resources/customer-stories/singtel/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/customer-success-stories/brunello/" class=" image-link"> <img class=" img-responsive " alt="Brunello Cucinelli" src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/telstra-image-1.png" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories/telstra-image-1.png"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="telstra-counters-disruption-with-bold-transformation" class=" h3 text-cirrus text-left salesforce-sans-light " style="; "> <span class=" header-text "> Telstra counters disruption with bold transformation. </span> </h4> </div> <div> </div> </div> <div class="card-logo"> <div class="img-responsive"> <div class=" image-link"> <img class=" img-responsive " alt="Brunello Cucinelli" src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories-mig/logo/logo_cust_telstra_260x105.png" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/customer-stories-mig/logo/logo_cust_telstra_260x105.png"/> </div> </div> </div> </div> <div class="back has-footer bg-mist" tabindex="0"> <div class="caption"> <div><div class="margin-10-top-lg text-size-default "> Unprecedented change in the telecommunications industry has led to Telstra’s T22 strategy to radically simplify its products, eliminate customer pain points and create all-digital experiences. As a key technology partner, Salesforce aims to empower Telstra’s people and change the way it connects with its customers. </div> </div> <div><div class="buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/customer-success-stories/telstra/"> <span> SEE THE STORY <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div> </div> </div> </div> <footer class="card-footer"> <div class="card-footer"> <div class="tags uppercase"> <nobr>Enterprise,</nobr> <nobr>Communications,</nobr> <nobr>Sales Cloud,</nobr> <nobr>CRM Analytics</nobr> </div> </div> </footer> </div> </div> </div> </section> </div> </div>  </div> <div class="filteredCardsAjax-spinner"> <div class="slds-spinner_container hide"> <div class="slds-spinner--brand slds-spinner slds-spinner--large" role="status"> <span id="spinner-stat" class="slds-assistive-text-www">Loading</span> <span id="spinner-msgs" class="hide">Loading...|Please wait...|Still loading, just a moment...|Less than one minute remaining...</span> <div class="slds-spinner__dot-a"></div> <div class="slds-spinner__dot-b"></div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="columncontainer_5d2b columnContainer parbase"><div data-target-init-function="columnContainer.targetInit" class=" hidden-bg-img-xs columns-wrapper bg-left-center bg-cover column-container-component"> <div class="bg-rain hidden-bg-color-sm hidden-bg-color-md hidden-bg-color-lg bg-opacity">  </div> <div class="visible-lg"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-2000.jpg');" class="columns-wrapper column-container-image bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-2000.jpg"> </div> </div> <div class="visible-md"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1600.jpg');" class="columns-wrapper column-container-image bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1600.jpg"> </div> </div> <div class="visible-sm"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1311.jpg');" class="columns-wrapper column-container-image bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1311.jpg"> </div> </div> <div class="visible-xs"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1311.jpg');" class="columns-wrapper column-container-image bg-left-center bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/astro-1311.jpg"> </div> </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-10-top-xs margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="get-monthly-updates-and-fresh-ideas-delivered-to-your-inbox" class=" h3lg text-night text-center salesforce-sans-light col-md-9 col-lg-9 margin-60-top-lg margin-40-top-sm margin-20-bottom-lg margin-20-left-lg " style="; "> <span class=" header-text "> Get monthly updates and fresh ideas delivered to your inbox. </span> </h2> </div> <div class="generalFormContainerV2 formContainerV2 parbase section"><div class="form-container-v2 sfdc-form-day sfdc-form-closed sfdc-form-medium single-line-form"> <div class="form-header-wrap">  </div>  <form method="post" action="/ap/form/other/blog-newsletter/?d=cta-header-14" class="form-builder-form margin-20-left-lg sfdc-form-adaptive-label two-step" data-sfdc-form="dynamic:false,signup:false,event:false,paginated:false,formType:non-lead,cookieRead:true,cookieWrite:false,closeTimeout:-1,minHeight:,disableDB:false,locale:en_sg,submitEvent:"> <input type="hidden" name="conf_page" value="/ap/form/other/blog-newsletter/"/> <input type="hidden" name="successPage" value="/ap/form/other/blog-newsletter/"/> <input type="hidden" name="failPage" value="/ap/form/other/blog-newsletter/"/> <input class="sr-hidden" type="text" aria-hidden="true" autocomplete="off" tabindex="-1" name="twoStep" value="true"/> <input class="sr-hidden" type="text" name="Region__c" autocomplete="off" tabindex="-1" aria-hidden="true"/> <input class="sr-hidden" type="checkbox" name="validForm" tabindex="-1" autocomplete="off" aria-hidden="true"/> <input class="sr-hidden" type="text" aria-hidden="true" tabindex="-1" name="isFromSingleLineForm" value="true"/> <div class="singleLineLayout parbase"><div class="single-line-layout"> <div class="single-line-field"> <div class="emailInput textFieldInput section"> <div class="field "> <input autocomplete="email" id="UserEmail" type="email" name="UserEmail" placeholder="Work Email" aria-required="true" required="true"/> <label for="UserEmail" class="placeholder"> Work Email </label> <span class="error-msg">Enter a valid email address</span> </div> </div> </div> <div class="single-line-submit"> <div class="btn-container"> <button name="Sign up for Free" type="submit" class="submit btn btn-lg btn-primary salesforce-sans-regular btn-center btn-full">Sign up for Free </button> </div> </div> </div> </div> <div style="display: none;" class="type-captcha section"><div class="field g-recaptcha"></div> <span class="error-msg">Please Complete Captcha</span> </div> <div class="hidden"> <input type="hidden" name="formResourcePath" value="{238963f0205fce762cd71695fd98a60eb6ed821a311c3183dc0cdffbbf145ece3393432a6a69eacf694a41ac9b8714cbf20dd47c1a6ba751c18edc5afec835044105852368578c2a98657b83ff146e69ea72ae4c034fb58b6d817416c39867a0b7f74329a46bf5e66584afb39b970a024cf3b5f95f6fe695b20979f0e796728b011656a4149080df5b8bb19a5b4312c48307ccf68e5659eda0f79196532cbe4e165f447ace330de995b12b046268ef2c2ad440c34e3a026d4a053a4430aa25592d8f54afde15fd83f888b78a66247d1b}"/> </div> <div class="form-footer-wrap"> </div> <div class="control-rule-prevent-submit hidden"></div> </form> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> </div> </div> <div class="modal fade main-modal" id="mainModal" data-keyboard="true" role="dialog" aria-modal="true"> <div class="modal-dialog"> <div class="modal-content"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true" class="icon-sfdc-icon-x h3"></span></button> <div class="modal-body"></div> </div> </div> </div> <footer role="contentinfo" class="bottom"> <div><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys parsys"><div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="powerfooternavigatio powerFooterNavigationComponent columnContainer parbase"><div class="columns-wrapper bg-snow hidden-xs hidden-sm"> <div class="container"> <div class="row columns-wrapper "> <div class="col text-left col-sm-4 col-md-4 col-lg-4"> <div class="footer-logo"> <div class=" image-link"> <img class="lazy img-responsive margin-40-top-lg margin-40-bottom-lg " alt="Salesforce logo" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/nav/salesforce-cloud-logo-sm.png"/> </div> </div> <div class="footer-social-links"> <div class="social-media-links margin-10-bottom-lg"> <a href="https://www.facebook.com/SalesforceAPAC/" target="_blank" title="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon "/> </a> <a href="https://twitter.com/salesforceapac" target="_blank" title="Twitter"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon "/> </a> <a href="https://www.linkedin.com/company/salesforce" target="_blank" title="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon "/> </a> <a href="https://www.youtube.com/user/salesforceapac" target="_blank" title="YouTube"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/youtube-day.svg?version=2024101" alt="YouTube" class="lazy text-salesforce-gray salesforce-social-icon "/> </a> <a href="https://www.instagram.com/salesforceapac" target="_blank" title="Instagram"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/instagram-day.svg?version=2024101" alt="Instagram" class="lazy text-salesforce-gray salesforce-social-icon "/> </a> </div> </div> <div class="footer-phone-number"> <div class="phoneNumberComponent_textLevel text-snow text-left salesforce-sans-regular "> <a class="display-phone text-snow " href="tel:+6563025700"> <span class="hidden-lg hidden-md hidden-sm"> CALL US </span> <span class="hidden-xs"> +6563025700 </span> </a> </div> </div> <div class="footer-phone-number" id="notMobileFooterPhoneNumbers_level"><div class="phoneNumberComponent parbase section"> <div class="phoneNumberComponent_textLevel text-night text-left salesforce-sans-regular hidden-xs hidden-sm"> <span class="phone-lead hidden-xs text-night">CALL US AT</span> <a class="display-phone text-night " href="tel:+6563025700"> <span class="hidden-lg hidden-md hidden-sm"> CALL US </span> <span class="hidden-xs"> 800 1301 448 (SG), 800 967 655 (HK), +65 6302 5700 (Intl) </span> </a> </div> </div> </div> </div> <div class="col text-left col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <h3 id="new-to-salesforce" class=" h4 text-night text-left salesforce-sans-regular margin-60-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> New to Salesforce? </span> </h3> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links "> <li> <span class="li-wrap"> <a href="/ap/products/what-is-salesforce/?d=70130000000YsaP" class="text-cirrus">Why Salesforce</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/crm/what-is-crm/" class="text-cirrus">What is CRM</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/products/?d=70130000000YsaU" class="text-cirrus">Explore all products</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/saas/" class="text-cirrus">SaaS</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/customer-success-stories/?d=70130000000tRwE" class="text-cirrus">Customer success</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/editions-pricing/sales-cloud/?d=70130000000Ysao" class="text-cirrus">Product pricing</a> </span> </li> </ul> </div> </div> <div class="col text-left col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <h3 id="about-salesforce" class=" h4 text-night text-left salesforce-sans-regular margin-60-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> About Salesforce </span> </h3> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links margin-40-bottom-lg"> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/company/our-story/?d=70130000000YsbD" class="text-cirrus">Our story</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/company/careers/?d=70130000000YsbI" class="text-cirrus">Careers</a> </span> </li> <li> <span class="li-wrap"> <a href="/news/" target="_blank" class="text-cirrus">Press</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/blog/?d=70130000000YsbS" target="_blank" class="text-cirrus">Blog</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://trust.salesforce.com/trust/" target="_blank" class="text-cirrus">Security & Performance</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.org/" target="_blank" class="text-cirrus">Salesforce.org</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/crm/comparison/?d=70130000000YsbX" class="text-cirrus">Best CRM Software</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/company/sustainability/?d=70130000000Ysbc" target="_blank" class="text-cirrus">Sustainability</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/company/legal/" target="_blank" class="text-cirrus">Legal</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="/ap/company/feedback/?d=cta-glob-footer-9" class="text-cirrus">Give us your Feedback</a> </span> </li> </ul> </div> </div> <div class="col text-left col-sm-2 col-md-2 col-lg-2"><div class="headingComponent parbase section"> <h3 id="popular-links" class=" h4 text-night text-left salesforce-sans-regular margin-60-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> Popular Links </span> </h3> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links "> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/releases/?d=7010M000001yBcO" target="_blank" class="text-cirrus">New Release Features</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/solutions/mobile/overview/?d=70130000000Ysaj" class="text-cirrus">Salesforce Mobile App</a> </span> </li> <li> <span class="li-wrap"> <a href="https://appexchange.salesforce.com" target="_blank" class="text-cirrus">Business App Store</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/dreamforce/?d=70130000000i808" target="_blank" class="text-cirrus">Dreamforce</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/crm/?d=70130000000Ysay" class="text-cirrus">CRM software</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/plus" target="_blank" class="text-cirrus">Salesforce Plus</a> <span class="salesforce-icon icon-sfdc-icon-offsite" role="img" aria-label="(opens in a new window)"></span> </span> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="footernavigationcomp footerNavigationComponent parbase"><div class="page-footer"> <div class="container"> <div class="region-selector "> <div class="region-selector_button"> <div class="surround btn btn-outline-primary border-white" tabindex="0" role="button" aria-haspopup="true"> <span class="region-selector_icon icon-sfdc-icon-globe"></span> <span class="region-selector_label">WORLDWIDE</span> <span class="region-selector_caret icon-sfdc-icon-up-arrow"></span> </div> </div> <div class="region-selector_dialog" tabindex="0" role="region" aria-label="region selector"> <div class="region-selector_content"> <div><div class=" columns-wrapper bg-default container-fluid "> <div class="row columns-wrapper "> <div class="col text-left col-sm-4 col-md-4 col-lg-4"><div class="headingComponent parbase section"> <h2 id="americas" class=" h4 text-night text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Americas </span> </h2> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links "> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/mx/">América Latina (Español)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/br/">Brasil (Português)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ca/">Canada (English)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/fr-ca/">Canada (Français)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/?ir=1">United States (English)</a> </span> </li> </ul> </div> </div> <div class="col text-left col-sm-4 col-md-4 col-lg-4"><div class="headingComponent parbase section"> <h2 id="europe-middle-east-and-africa" class=" h4 text-night text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Europe, Middle East, and Africa </span> </h2> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links "> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/es/">España (Español)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/de/">Deutschland (Deutsch)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/fr/">France (Français)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/it/">Italia (Italiano)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/nl/">Nederland (Nederlands)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/se/">Sverige (Svenska)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/uk/">United Kingdom (English)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/eu/">All other countries (English)</a> </span> </li> </ul> </div> </div> <div class="col text-left col-sm-4 col-md-4 col-lg-4"><div class="headingComponent parbase section"> <h2 id="asia-pacific" class=" h4 text-night text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Asia Pacific </span> </h2> </div> <div class="genericLinkListComponent list parbase section"> <ul class="generic-links "> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/au/" class="text-cirrus">Australia & New Zealand (English)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/in/" class="text-cirrus">India (English)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/jp/" class="text-cirrus">日本 (日本語)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/cn/" class="text-cirrus">中国 (简体中文)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/tw/" class="text-cirrus">台灣 (繁體中文)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/kr/" class="text-cirrus">한국 (한국어)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/th/" class="text-cirrus">ประเทศไทย (ไทย)</a> </span> </li> <li> <span class="li-wrap"> <a href="https://www.salesforce.com/ap/" class="text-cirrus">All other countries (English)</a> </span> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="page-footer_content"> <div class="page-footer_legal"> <p>© Copyright 2024 Salesforce, Inc. <a href="https://www.salesforce.com/company/legal/intellectual.jsp">All rights reserved</a>. Various trademarks held by their respective owners.</p> <p>Salesforce.com Singapore Pte Ltd. 5 Temasek Boulevard #13-01 Suntec Tower 5 Singapore 038985</p> </div> <nav class="page-footer_links mobile-display"> <ul class="page-footer_links_list"> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://www.salesforce.com/company/legal/"> Legal </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://www.salesforce.com/company/legal/sfdc-website-terms-of-service.jsp"> Terms of Service </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://www.salesforce.com/ap/company/privacy/"> Privacy </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://www.salesforce.com/company/disclosure/"> Responsible Disclosure </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://trust.salesforce.com/" target="_blank"> Trust </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="https://www.salesforce.com/ap/company/contact-us/?d=70130000000EgLr" target="_blank"> Contact </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link optanon-toggle-display" href="#" data-ignore-geolocation="true"> Cookie Preferences </a> </li> <li class="page-footer_links_item"> <a class="page-footer_link " href="/form/other/privacy-request/?d=cta-footer-1" target="_blank"> <img alt="" class="footer-link-icon footer-link-icon_left" src="//www.salesforce.com/content/dam/web/global/svg-icons/icon-cpra.svg"/>Your Privacy Choices </a> </li> </ul> </nav> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="dockedcontainer_973 dockedContainer parbase"><div class="docked-container margin-20-right-lg fixed"><div class="fixedFooterCTAItemComponent parbase section"> </div> <div class="fixedFooterCTAItemComponent parbase section"> </div> <div class="randomImageComponent list parbase section"> </div> </div> </div> </div> </div> </div> </div> </div> </footer> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_analytics_bottom.min.js"></script> <script src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_evergage.min.js"></script> <div class="hidden" data-load-libs="commonlyUsed"></div> <div class="hidden" data-load-libs="dropPanelContainer"></div> <div class="hidden" data-load-libs="filteredCardsComponent"></div> <div class="hidden" data-load-libs="formContainerV2"></div> <script type="module" src="https://a.sfdcstatic.com//digital/@sfdc-www/clientlibs-web-components/v1-stable/attribution.js"></script> <span class="hidden data-runmode" data-runmode-ispublish="true" data-runmode-isprod="true" data-runmode-isnonprod="false" data-runmode-isstaging="false"></span> <script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~scriptloader.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~72b17f21.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/vendors~utils~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-script-manifest-commonlyUsed-js~webp~8dbeef75.bundle.914d89992c829da7cb32.js"></script><script type="text/javascript" src="//www.salesforce.com/etc.bundles/sfdc-www/bundles/utils.bundle.914d89992c829da7cb32.js"></script> <script type="text/javascript"> window.sfdcBase = window.sfdcBase || {}; if (!sfdcBase.env) window.sfdcBase.env = ({ 'www.salesforce.com': 'PROD', 'www-uat1.salesforce.com': 'UAT', 'www-uat2.salesforce.com': 'UAT', 'www-perf.salesforce.com': 'PERF', 'www-qa1.salesforce.com': 'QA', 'www-qa2.salesforce.com': 'QA', 'www-int.salesforce.com': 'INT', })[location.hostname] ?? 'PROD'; window.sfdcBase.locale="en-ap"; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.preventChat=false; </script> <style> .sf-call { bottom: 91px; position: fixed; right: 30px; z-index: 105 } .call-btn-wrapper { display: none!important } .call-btn-wrapper a,a:active,a:focus,a:hover { text-decoration: none } @media(max-width: 767px) { .call-btn-wrapper { background-color:var(--hgf-g-blue-vibrant-50); border-radius: 50%; display: block!important; height: 60px; margin-bottom: 9px; width: 60px } .call-btn-wrapper a.btn { background-image: url(https://www.salesforce.com/etc/clientlibs/sfdc-www/clientlibs_www_livechat/img/call-icon.svg); background-position: 50%; background-repeat: no-repeat; border: none; cursor: pointer; display: block; height: 100%; touch-action: manipulation; width: 100% } } </style> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Call Us"></a> </div> </div> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <script type="text/javascript" src="/jByD50WKD/n5kGr/gsNw/7EV50DYkOamDk5/XjtCLQ/aG/cZHlhoe34"></script><link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body> </html>

CINXE.COM

Singtel Uses Salesforce to Unlock Insights and Deliver Connected Customer Experiences - Salesforce