CINXE.COM

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://developer.apple.com/contact/","20150810123020","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1439209820"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="content-type" content="text/html; charset=utf-8"/> <meta name="Author" content="Apple Inc."/> <meta name="viewport" content="width=1024"/> <link rel="shortcut icon" href="/web/20150810123020im_/https://developer.apple.com/favicon.ico"/> <link rel="icon" href="/web/20150810123020im_/https://developer.apple.com/favicon.ico"/> <link rel="stylesheet" href="https://web.archive.org/web/20150810123020cs_/https://www.apple.com/wss/fonts?family=Myriad+Set+Pro&v=1" type="text/css"/> <link rel="stylesheet" href="/web/20150810123020cs_/https://developer.apple.com/assets/styles/transition-global.css" type="text/css"/> <link rel="stylesheet" href="/web/20150810123020cs_/https://developer.apple.com/assets/styles/transition-header.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150810123020cs_/https://devimages.apple.com.edgekey.net/assets/core/styles/adc.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150810123020cs_/https://devimages.apple.com.edgekey.net/assets/styles/topbar.css" type="text/css"/> <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/core/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/core/scripts/lib/scriptaculous.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/core/scripts/browserdetect.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/core/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script>  <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/core/scripts/adc_core.js" type="text/javascript" charset="utf-8"></script>  <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/scripts/topbarDropdown.js" type="text/javascript" charset="utf-8"></script> <script type="text/javascript"> document.write('<link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20150810123020/https://devimages.apple.com.edgekey.net/assets/styles/script.css" media="screen">'); </script>   <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/scripts/lib/jquery/jquery-1.11.0.min.js"></script> <script>jQuery.noConflict();</script> <script src="https://web.archive.org/web/20150810123020js_/https://devimages.apple.com.edgekey.net/assets/scripts/lib/jquery/jquery.retinate.js" type="text/javascript" charset="utf-8"></script>  <script src="/web/20150810123020js_/https://developer.apple.com/assets/scripts/augmented_search.js"></script> <script src="/web/20150810123020js_/https://developer.apple.com/assets/scripts/global-header.js"></script> <title>How to Contact Us - Apple Developer</title> <meta name="omni_page" content="How to Contact Us - (English)"/> <link rel="stylesheet" href="/web/20150810123020cs_/https://developer.apple.com/contact/styles/how-to-contact.css" type="text/css"/> <meta name="robots" content="noodp,noydir"> <link rel="alternate" href="https://web.archive.org/web/20150810123020/https://developer.apple.com/contact/" hreflang="en"> <link rel="alternate" href="https://web.archive.org/web/20150810123020/https://developer.apple.com/cn/contact/" hreflang="zh-CN"> <link rel="alternate" href="https://web.archive.org/web/20150810123020/https://developer.apple.com/jp/contact/" hreflang="ja-JP"> <link rel="alternate" href="https://web.archive.org/web/20150810123020/https://developer.apple.com/kr/contact/" hreflang="ko-KR"> </head> <body class="white"> <nav id="globalheader" role="navigation" aria-label="Global Navigation"> <div id="gh-content" class="gh-content"> <ul class="gh-menu"> <li id="gh-menu-icon-toggle" class="gh-menu-icon gh-menu-icon-toggle enhance"> <button id="gh-svg-icons" class="gh-svg-wrapper"> <span class="text-replace">Menu</span> <svg x="0px" y="0px" width="100%" viewbox="0 0 96 96" class="gh-svg gh-svg-top" enable-background="new 0 0 96 96"><rect width="32" height="4" x="32" y="46" class="gh-svg-rect gh-svg-rect-top"></rect></svg> <svg x="0px" y="0px" width="100%" viewbox="0 0 96 96" class="gh-svg gh-svg-bottom" enable-background="new 0 0 96 96"><rect width="32" height="4" x="32" y="46" class="gh-svg-rect gh-svg-rect-bottom"></rect></svg> </button> </li> <li id="gh-menu-icon-home" class="gh-menu-icon gh-menu-icon-home"> <a href="/web/20150810123020/https://developer.apple.com/"> <span class="text-replace">Apple Developer</span> </a> </li> </ul> <div class="gh-nav"> <div class="gh-nav-view"> <ul class="gh-nav-list"> <li class="gh-tab gh-nav-developer" data-hires="true"><a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/"><span class="text-replace">Apple Developer</span></a></li> <li class="gh-tab gh-nav-technologies"><a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/technologies/">Technologies</a></li> <li class="gh-tab gh-nav-resources"><a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/resources/">Resources</a></li> <li class="gh-tab gh-nav-programs"><a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/programs/">Programs</a></li> <li class="gh-tab gh-nav-support"><a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/support/">Support</a></li> <li class="gh-tab gh-nav-account gh-nav-membercenter"> <a class="gh-tab-link" href="/web/20150810123020/https://developer.apple.com/membercenter/">Member Center</a> </li> <li class="gh-tab gh-nav-search"> <div id="gh-search" class="gh-search" role="search"> <form action="/web/20150810123020/https://developer.apple.com/search/index.php" method="get" class="gh-search-form" id="gh-search-form" role="search"> <div class="gh-search-input-wrapper"> <label for="gh-search-input" class="text-replace">Search Apple Developer</label> <input type="text" name="q" id="gh-search-input" class="augmented gh-search-input" placeholder="Search Apple Developer" autocomplete="off"> </div> <button disabled type="submit" id="gh-search-submit" class="gh-search-submit gh-search-magnify"><span class="text-replace">Search Apple Developer</span></button> <button disabled type="reset" id="gh-search-reset" class="gh-search-reset"><span class="text-replace">Reset</span></button> </form> </div> <a class="gh-search-magnify" href="/web/20150810123020/https://developer.apple.com/search/"><span class="text-replace">Search Apple Developer</span></a> </li> </ul> </div> </div> </div> </nav> <div id="top">  <script type="text/javascript"> /* RSID: */ var s_account="appleglobal,appleusdeveloper" </script> <script type="text/javascript" src="https://web.archive.org/web/20150810123020js_/https://www.apple.com/metrics/scripts/s_code_h.js"></script> <script type="text/javascript"> s.pageName=AC.Tracking.pageName(); s.channel="www.us.developer" /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code=s.t();if(s_code)document.write(s_code)</script>  </div> <div id="content" class="content" data-hires="true"> <header> <img class="title" src="https://web.archive.org/web/20150810123020im_/https://devimages.apple.com.edgekey.net/contact/images/contact-title.png" width="880" height="60" alt="How to Contact Us"/> <p class="intro margin-sides-120">Apple Developer Program members and registered Apple Developers can obtain support by selecting one of the topics below.</p> </header> <section id="membership" class="divider-top padding-top-50 padding-bottom-40"> <div class="grid2colf"> <div class="column first"> <img src="https://web.archive.org/web/20150810123020im_/https://devimages.apple.com.edgekey.net/assets/elements/icons/64x64/membership-icon.png" width="64" height="64" alt=""/> </div> <div class="column last"> <h2>Membership</h2> <p>Get assistance with enrolling in an Apple Developer Program, managing your current account, or resolving Apple ID and sign in issues.</p> <div class="grid2col padding-top-10"> <div class="column first"> <ul class="square"> <li><h3>Enrollment and Account </h3> <p>Inquire about the status of your enrollment, identity verification, D-U-N-S® Numbers, activation, or get help with your current developer account and membership benefits. <br/> <a href="/web/20150810123020/https://developer.apple.com/contact/submit.php">Apple Developer Program Support</a><br/> </p> </li> </ul> </div> <div class="column last"> <ul class="square"> <li><h3>Apple ID and Access Issues</h3> <p>View and edit your Apple ID account information or request assistance with your developer account.<br/> <a href="https://web.archive.org/web/20150810123020/https://appleid.apple.com/">Manage your Apple ID</a><br/> <a href="https://web.archive.org/web/20150810123020/https://iforgot.apple.com/cgi-bin/iforgot.cgi?language=US-EN&returnURL=https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext">Reset your password</a><br/> <a href="https://web.archive.org/web/20150810123020/https://iforgot.apple.com/cgi-bin/findYourAppleID.cgi?language=US-EN&returnURL=https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext">Find your Apple ID</a><br/> <a href="/web/20150810123020/https://developer.apple.com/contact/appleid.php">Request assistance with sign in issues</a> </p> </li> </ul> </div> </div> </div> </div> </section> <section id="distribution" class="divider-top padding-top-50 padding-bottom-40"> <div class="grid2colf"> <div class="column first"> <img src="https://web.archive.org/web/20150810123020im_/https://devimages.apple.com.edgekey.net/assets/elements/icons/64x64/app-store.png" width="64" height="64" alt=""/> </div> <div class="column last"> <h2>App Store</h2> <p>Select the category below that best describes your question. You can also visit the <a href="/web/20150810123020/https://developer.apple.com/app-store/">App Store resource page</a> for additional information on distributing your app on the App Store and Mac App Store.</p> <div class="grid2col padding-top-10"> <div class="column first"> <ul class="square"> <li><h3><a href="https://web.archive.org/web/20150810123020/http://www.apple.com/itunes/go/itunesconnect/contactus/">iTunes Connect</a></h3><p>For questions about getting started with iTunes Connect, setting up test user accounts, or submitting your app.</p></li> <li><h3><a href="/web/20150810123020/https://developer.apple.com/contact/app-store/">App Review</a></h3> <p>Find out the status of your app and submit general questions for the App Review Team.</p></li> <li><h3><a href="/web/20150810123020/https://developer.apple.com/contact/app-store/?topic=expedite">Expediting an App Review</a></h3> <p>Request an expedited review for an urgent <br/>update to your app.</p></li> <li><h3><a href="/web/20150810123020/https://developer.apple.com/contact/app-store/?topic=appeal">Appealing an App Rejection</a></h3> <p>Submit an appeal to the App Review Board for your rejected app.</p></li> </ul> </div> <div class="column last"> <ul class="square"> <li><h3><a href="/web/20150810123020/https://developer.apple.com/appstore/resources/managing/#sales">Financial and Sales Reports</a></h3><p>For questions about your app sales and financial reports from iTunes Connect.</p></li> <li><h3><a href="https://web.archive.org/web/20150810123020/mailto:appstoremarketing@apple.com">App Marketing and Advertising</a></h3><p>For review and approval of app marketing and advertising materials, as detailed in the<br/><a href="/web/20150810123020/https://developer.apple.com/app-store/marketing/guidelines/">App Store Marketing Guidelines</a>.</p></li> <li><h3><a href="https://web.archive.org/web/20150810123020/http://advertising.apple.com/contact/">iAd App Network</a></h3><p>For questions about the iAd App Network, iAd Workbench, iAd Producer, and iAd Creative Toolkit.</p></li> </ul> </div> </div> </div> </div> </section> <section id="technical" class="divider-top padding-top-50 padding-bottom-40"> <div class="grid2colf"> <div class="column first"> <img src="https://web.archive.org/web/20150810123020im_/https://devimages.apple.com.edgekey.net/assets/elements/icons/64x64/technical-icon.png" width="64" height="64" alt=""/> </div> <div class="column last"> <h2>Technical</h2> <p>Apple Developer Program members may contact Developer Technical Support for code-level technical assistance. If you need to file a bug, please use the <a href="/web/20150810123020/https://developer.apple.com/bug-reporting/">Apple Bug Reporter</a>. If you need up and running assistance for downloads or software installation, please visit <a href="https://web.archive.org/web/20150810123020/http://www.apple.com/support/">Apple Customer Support.</a></p> <div class="grid2col padding-top-10"> <div class="column first"> <ul class="square"> <li><h3><a href="/web/20150810123020/https://developer.apple.com/support/technical/submit/">Apple Developer Technical Support</a></h3> <p>Apple Developer Program members with a Technical Support Incident in their program account can request code-level assistance. Need to <a href="/web/20150810123020/https://developer.apple.com/membercenter/index.action#techSupport">purchase more Technical Support Incidents?</a></p></li> </ul> </div> <div class="column last"> <ul class="square"> <li><h3><a href="/web/20150810123020/https://developer.apple.com/bug-reporting/">Apple Bug Reporter</a></h3> <p>Report and check on the status of your bugs, and submit enhancement requests for Apple products.</p></li> </ul> </div> </div> <h2 class="resources padding-top-40">Self-Help Resources</h2> <div class="grid2col"> <div class="column first"> <ul class="square"> <li><h3><a href="/web/20150810123020/https://developer.apple.com/devforums/">Forums</a></h3> <p>Post development topics and questions for an open discussion with other developers and Apple engineers.</p></li> <li><h3><a href="/web/20150810123020/https://developer.apple.com/videos/">Videos</a></h3> <p>Watch Apple engineers and experts discuss how to innovate your products with the latest Apple technologies.</p></li> </ul> </div> <div class="column last"> <ul class="square"> <li><h3>Documentation and Sample Code</h3> <p>Access a wealth of technical information and resources for developing with Apple technologies.<br/> <a href="/web/20150810123020/https://developer.apple.com/library/ios/">iOS Developer Library</a><br/> <a href="/web/20150810123020/https://developer.apple.com/library/mac/">Mac Developer Library</a><br/> <a href="/web/20150810123020/https://developer.apple.com/library/safari/">Safari Developer Library</a></p> </li> </ul> </div> </div> </div> </div> </section> <section class="divider-top padding-top-50"> <div class="grid2colf"> <div class="column first"> <img src="https://web.archive.org/web/20150810123020im_/https://devimages.apple.com.edgekey.net/assets/elements/icons/64x64/general-icon.png" width="64" height="64" alt=""/> </div> <div class="column last"> <h2>General Developer Inquiries</h2> <p>For questions about developer events or to offer general developer website feedback, you can contact<br/><a href="/web/20150810123020/https://developer.apple.com/contact/submit.php">Apple Developer Program Support</a>.</p> </div> </div> </section> </div> <div class="callout" data-hires="true"> <a href="https://web.archive.org/web/20150810123020/http://www.apple.com/support/contact/"> <div class="grid2cola"> <div class="column first"> <h2>Apple Product Support</h2> <p>Get support for Apple products and services, contact AppleCare, make a Genius Bar reservation, and more.</p> </div> <div class="column last"> <img src="/web/20150810123020im_/https://developer.apple.com/contact/images/product-support.png" width="167" height="111" alt=""/> </div> </div> </a> </div> <div class="international-links"> <a class="selected" href="/web/20150810123020/https://developer.apple.com/contact/">English</a> <a href="/web/20150810123020/https://developer.apple.com/cn/contact/" title="Simplified Chinese">简体中文</a> <a href="/web/20150810123020/https://developer.apple.com/kr/contact/" title="Korean">한국어</a> <a href="/web/20150810123020/https://developer.apple.com/jp/contact/" title="Japanese">日本語</a> </div> <div id="globalfooter"> <div id="breadory"> <ol id="breadcrumbs"> <li class="home"><a href="/web/20150810123020/https://developer.apple.com/">Developer</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/support/">Support Center</a></li> <li>How to Contact Us</li> </ol> <div id="directorynav" class="directorynav"> <div id="dn-cola" class="column"> <h3><a href="/web/20150810123020/https://developer.apple.com/technologies/">Technologies</a></h3> <ul> <li><a href="/web/20150810123020/https://developer.apple.com/ios/pre-release/">iOS</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/osx/pre-release/">OS X</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/watchos/pre-release/">watchOS</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/xcode/">Xcode</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/swift/">Swift</a></li> </ul> </div> <div id="dn-colb" class="column"> <h3><a href="/web/20150810123020/https://developer.apple.com/resources/">Resources</a></h3> <ul> <li><a href="/web/20150810123020/https://developer.apple.com/library/">Documentation</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/videos/">Videos</a></li> <li><a href="https://web.archive.org/web/20150810123020/https://forums.developer.apple.com/">Forums</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/bug-reporting/">Bug Reporting</a></li> </ul> </div> <div id="dn-colc" class="column"> <h3><a href="/web/20150810123020/https://developer.apple.com/programs/">Programs</a></h3> <ul> <li><a href="/web/20150810123020/https://developer.apple.com/programs/">Developer Program</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/programs/enterprise/">Enterprise Program</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/programs/ios/university/">iOS University Program</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/programs/mfi/">MFi Program</a></li> </ul> </div> <div id="dn-cold" class="column"> <h3><a href="/web/20150810123020/https://developer.apple.com/support/">Support</a></h3> <ul> <li><a href="/web/20150810123020/https://developer.apple.com/support/development/">Development</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/support/distribution/">Distribution</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/support/membership/">Membership</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/system-status/">System Status</a></li> </ul> </div> <div id="dn-cole" class="column"> <h3><a href="/web/20150810123020/https://developer.apple.com/membercenter/">Member Center</a></h3> <ul> <li><a href="/web/20150810123020/https://developer.apple.com/membercenter/">Developer Account</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/account/overview.action">Certs, IDs, & Profiles</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/terms/">License Agreements</a></li> </ul> </div> </div> </div> <ul class="gf-links piped footer-links"> <li><a href="/web/20150810123020/https://developer.apple.com/news/" class="first">News</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/bug-reporting/">Report Bugs</a></li> <li><a href="/web/20150810123020/https://developer.apple.com/contact/">Contact Us</a></li> </ul> <div class="gf-sosumi footer-sosumi"> <p>Copyright © 2015 Apple Inc. All rights reserved.</p> <ul class="piped"> <li><a href="https://web.archive.org/web/20150810123020/http://www.apple.com/legal/internet-services/terms/site.html" class="first">Terms of Use</a></li> <li><a href="https://web.archive.org/web/20150810123020/http://www.apple.com/privacy/privacy-policy/">Updated Privacy Policy</a></li> </ul> </div>  </div> </body> </html>