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srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2018/04/shutterstock_2054000249.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2018/04/shutterstock_2054000249.jpg" class="lazyload" alt="" data-sizes="auto" /> </picture> </div> <div class="container is-grid"> <div class="col-12 col-md-8 col-lg-7"> <a href="https://www.childnet.com/parents-and-carers/" class="intro-link">Parents & carers</a> <h1>Get help for parents & carers</h1> <p>Help for parents & carers on how to respond to online issues.</p> </div> </div> </div> <div class="container is-grid content-page-layout bottom-spacing is-page"> <div class="content col-12 col-lg-7 align-first-row snug-child wysiwyg" id="content"> <h2 class="wp-block-heading" id="what-to-do-if-a-child-has-come-to-you-and-needs-help">What to do if a child has come to you and needs help</h2> <ol class="wp-block-list"> <li>Communication with your child is essential. Talk to them and reassure them that they can always come to you if something upsets or worries them online.</li> <li>Save the evidence wherever possible. You may be able to report what has happened to the online service being used when the incident occurred. Evidence may include screen shots taken on a laptop or mobile device, emails, texts or online conversation histories. If you do need to make a report, evidence gathered will make it easier to show exactly what has taken place.</li> <li>Knowing who to report to is a really useful step to resolve many issues, so do familiarise yourself with the services available below. Depending on what has happened, it might be necessary to let your child’s school know too.</li> </ol> <h2 class="wp-block-heading" id="where-to-report-online-concerns-or-risks">Where to report online concerns or risks</h2> <h3 class="wp-block-heading" id="grooming-or-other-illegal-behaviour">Grooming or other illegal behaviour</h3> <p>If you want to report someone who is behaving suspiciously online towards a child, you should contact 999 if it is an emergency situation, or otherwise make a report to <a href="https://www.ceop.police.uk" target="_self" rel="noopener">CEOP</a>, the Child Exploitation Online Protection Centre.</p> <h3 class="wp-block-heading" id="criminal-content-online">Criminal content online</h3> <p>If you see any criminal content online, you should report this to the <a href="http://www.iwf.org.uk/report" target="_self" rel="noopener">Internet Watch Foundation (IWF)</a>. <span>Criminal content in the UK includes child sexual abuse images, criminally obscene adult content, as well as non-photographic child sexual abuse images.</span></p> <p><span>Young people under 18 can report nude images or videos of themselves which have been shared online to <a href="https://www.childline.org.uk/info-advice/bullying-abuse-safety/online-mobile-safety/sexting/report-nude-image-online/" target="_self" rel="noopener">Childline</a>. <br></span></p> <p>Online content which incites hatred on the grounds of race, religion, disability and sexual orientation or transgender identity, should be reported to <a href="http://www.report-it.org.uk" target="_self" rel="noopener">True Vision</a>, which tackles all forms of hate crime.True Vision will give you information on content which indicates hatred and how to report it.</p> <h3 class="wp-block-heading" id="media-content-inappropriate-for-children">Media content inappropriate for children</h3> <p>If you want to make a complaint about an advert, television or radio programme, film, newspaper, magazine, video game or other type of content online of offline, that you think is unsuitable for children, then <a href="https://www.ofcom.org.uk/tv-radio-and-on-demand/advice-for-consumers/television/protecting-children" target="_self" rel="noopener">OFCOM </a>provide information on how to do this.</p> <h3 class="wp-block-heading" id="getting-help-advice">Getting help/advice</h3> <p>Many popular online services have some really useful help and advice areas, as well as ways to <a href="https://www.childnet.com/help-and-advice/how-to-make-a-report/">report</a> and block content that is not allowed on the site (eg cyberbullying). You can also set up parental controls and restrict in-app purchases.</p> <div class="wp-block-ea-assets ea-resources-grid ea-assets"></div> </div> </div> <div class="panel-spacing bg-soft-green"> <div class="container "> <h2 class="h1 snug"><svg width="50" height="37" viewBox="0 0 50 37" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.0038 23.8391C7.59735 23.8391 2.38281 18.6246 2.38281 12.2181C2.38281 5.8117 7.62715 0.626953 14.0038 0.626953C20.3804 0.626953 25.6248 5.84149 25.6248 12.2479C25.6248 18.6544 20.4102 23.8391 14.0038 23.8391ZM14.0038 3.60669C9.23621 3.60669 5.36255 7.48035 5.36255 12.2479C5.36255 17.0155 9.23621 20.8892 14.0038 20.8892C18.7714 20.8892 22.645 17.0155 22.645 12.2479C22.645 7.48035 18.7714 3.60669 14.0038 3.60669Z" fill="black" /> <path d="M37.8441 23.8391C32.7488 23.8391 28.6367 19.6973 28.6367 14.6317C28.6367 9.56616 32.7488 5.39453 37.8441 5.39453C42.9395 5.39453 47.0515 9.53637 47.0515 14.6019C47.0515 19.6675 42.9097 23.8391 37.8441 23.8391ZM37.8441 8.37427C34.4174 8.37427 31.6165 11.1752 31.6165 14.6019C31.6165 18.0286 34.4174 20.8296 37.8441 20.8296C41.2708 20.8296 44.0718 18.0286 44.0718 14.6019C44.0718 11.1752 41.2708 8.37427 37.8441 8.37427Z" fill="black" /> <path d="M27.056 36.563L25.8045 35.1923C22.795 31.8848 18.5042 29.9778 14.0048 29.9778C9.50536 29.9778 5.21454 31.8848 2.20501 35.1923L0 33.1959C3.57569 29.2626 8.70083 26.998 14.0048 26.998C18.7425 26.998 23.3015 28.7859 26.7878 31.9444C29.5888 28.8157 33.6114 26.998 37.8427 26.998C42.6698 26.998 47.2288 29.3818 50 33.3449L47.5566 35.0433C45.3516 31.855 41.7163 29.9778 37.8427 29.9778C33.969 29.9778 30.3635 31.8848 28.1287 35.0433L27.056 36.563Z" fill="black" /> </svg> Help & advice</h2> </div> <div class="container is-grid card-grid"> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1412620928-LOW-1-768x427.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1412620928-LOW-1-1024x569.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1412620928-LOW-1-1024x569.jpg" class="lazyload" alt="" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/gaming/" > <h3 class="snug">Gaming</h3> </a> <p>Our information and guidance around gaming content and in-game chat features</p> </div> </div> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-image-35-768x427.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-image-35-1024x569.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-image-35-1024x569.jpg" class="lazyload" alt="Children laughing at another" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/online-bullying-11-18-year-olds/" > <h3 class="snug">Online Bullying</h3> </a> <p>Sometimes called cyberbullying. Any behaviour that uses technology and devices to deliberately target or upset someone.</p> </div> </div> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-768x425.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-1024x566.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-1024x566.jpg" class="lazyload" alt="Concerned girl, looks at her phone" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/grooming-11-18-year-olds/" > <h3 class="snug">Grooming</h3> </a> <p>Online grooming is when someone builds a relationship online because they want to trick or pressure someone.</p> </div> </div> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_503699542-LOW-1-768x425.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_503699542-LOW-1-1024x566.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_503699542-LOW-1-1024x566.jpg" class="lazyload" alt="Boy with father, looking at their phone" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/parental-controls/" > <h3 class="snug">Parental controls</h3> </a> <p>In depth information and key advice on parental controls for parents and carers</p> </div> </div> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1300416679-LOW-1-768x427.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1300416679-LOW-1-1024x569.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1300416679-LOW-1-1024x569.jpg" class="lazyload" alt="Girl video-ing herself" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/livestreaming-parents/" > <h3 class="snug">Livestreaming</h3> </a> <p>To transmit or receive live video and audio coverage of an event or person over the Internet.</p> </div> </div> <div class="swiper-slide carousel-card is-advice "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1169505235-LOW-5-768x425.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1169505235-LOW-5-1024x566.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1169505235-LOW-5-1024x566.jpg" class="lazyload" alt="Girl lies on bed, looking at her phone" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/help-and-advice/digital-wellbeing-for-11-18-year-olds/" > <h3 class="snug">Digital Wellbeing</h3> </a> <p>Going online and using technology can impact our emotions and mental health </p> </div> </div> </div> </div><div class="panel-spacing bg-soft-yellow"> <div class="container is-grid"> <div class="col-11 tight"> <h2 class="h1">Related articles</h2> </div> </div> <div class="container is-grid card-grid"> <div class="swiper-slide carousel-card is-post "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-768x425.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-1024x566.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/11/help-shutterstock_1008235060-LOW-1-1024x566.jpg" class="lazyload" alt="Concerned girl, looks at her phone" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a href="https://www.childnet.com/blog/help-someone-else-has-posted-a-photo-of-my-child-on-social-media/" > <h3 class="snug">Help – someone else has posted a photo of my child on social media</h3> </a> <p>This blog looks at ways you can start a conversation with those who have posted a picture of your child, as well as further steps you can take to report the picture.</p> </div> <footer class="card-footer"> <p><strong>4 August 2021</strong></p> </footer> </div> <div class="swiper-slide carousel-card is-post "> <div class="card-image"> <picture>  <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/12/neonbrand-y_6rqStQBYQ-unsplash-768x512.jpg" media="(max-width: 767px)" /> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="https://www.childnet.com/wp-content/uploads/2021/12/neonbrand-y_6rqStQBYQ-unsplash-1024x683.jpg" />  <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="https://www.childnet.com/wp-content/uploads/2021/12/neonbrand-y_6rqStQBYQ-unsplash-1024x683.jpg" class="lazyload" alt="Father teaching son using laptop" data-sizes="auto" /> </picture> </div> <div class="card-content tight"> <a 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