مركز الاتصال الموحد (بيّنة

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auto;width:400px;height:182px;" />  <br></p><p style="text-align:justify;"> <span style="font-size:14px;color:#333333;">(</span><span style="font-size:14px;color:#333333;">بيّنة) </span> <span style="font-size:14px;color:#333333;">هو مركز اتصال موحد للجهات التي ترتبط مباشرة بشؤون المستهلك تم إنشاؤه من قبل اللجنة الدائمة لحماية المستهلك بناء على قرار مجلس الوزراء رقم 167 وتاريخ 24 /3 /1439هـ، وذلك لاستقبال بلاغات المستهلك ومتابعة حلها وتقييم الأداء حول معالجتها، سعياً لتحقيق رؤية المملكة 2030، وتعزيزاً لأدوار الجهات المعنية بحماية وحفظ حقوق المستهلكين.</span><br></p><div style="text-align:justify;"> <span style="font-size:14px;">ويهدف (بيّنة) إلى التسهيل على المستهلك للاستفسار والإبلاغ من خلال رقم موحد بغض النظر عن اختلافات اختصاصات الجهات الحكومية لكل بلاغ، وحفظ حقوق المستهلك في جميع القطاعات التي لها ارتباط بشؤون المستهلك، والحد من تداخل الاختصاصات بين الجهات الحكومية، بالإضافة إلى متابعة أداء الجهات فيما يخص معالجة البلاغات، وتحقيق التكامل في جهود الجهات الحكومية لحماية المستهلك، وقياس رضى المستهلك ومدى تجاوب الجهات معه.</span><br></div><div style="text-align:justify;"> <br> </div><div style="text-align:justify;">ويمكن من خلال (بيّنة) تسجيل بلاغات المستهلكين في نظام البلاغات الموحد ورفعها للجهة المعنية ومتابعة حالة البلاغ والتأكد من حل ومعالجة البلاغ وفق مدة معينة حسب اتفاقية مستوى تقديم الخدمة مع الجهات المعنية، كذلك تسجيل استفسار والإجابة العامة عن الاستفسارات المتعلقة بالمستهلك، وستشمل المراحل القادمة كذلك عدة تطويرات منها إطلاق تطبيق "بيّنة" على الأجهزة الذكية.<br></div><div style="text-align:justify;"> <br> </div><div style="text-align:justify;"><span style="font-size:14px;text-align:justify;">ويستقبل (بيّنة) البلاغات خلال أيام الأسبوع من خلال:</span><br></div><div style="text-align:justify;"><ul><li>مركز الاتصال: 935</li><li>منصة (X):  @Bainah_sa<br></li><li>البريد الإلكتروني: 935@bainah.sa </li></ul></div><div> <br><br></div><p></p></div><div class="shareWrapper"><div class="row"><div class="col-md-4 col-sm-12 col-xs-12"><div class="lastEdit"><div 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href=https://mc.gov.sa/ar/About/Pages/Information-Policy.aspx> سياسة حرية المعلومات</a><a href=https://mc.gov.sa/ar/FAQ/Pages/default.aspx>الاسئلة الشائعة</a><a href=https://mc.gov.sa/ar/Pages/Security-portal.aspx>أمان البوابة</a><a href=https://mc.gov.sa/ar/Documents/User-GuideMC.pdf>دليل المستخدم موقع وزارة التجارة</a><a href=https://mc.gov.sa/ar/Pages/RSSFeed.aspx>RSS</a> </div> </div> <div class="col-md-3"> <div class="footerlinks"> <h4>روابط مهمة</h4> <a href=https://www.my.gov.sa/wps/portal/snp/main>المنصة الوطنية الموحدة</a><a href=https://od.data.gov.sa/ar/home>منصة البيانات المفتوحة</a><a href=https://www.my.gov.sa/wps/portal/snp/content/reportcorruption>الإبلاغ عن حالة فساد ( نزاهة)</a><a href=https://istitlaa.ncc.gov.sa/ar/Pages/default.aspx>منصة الاستشارات القانونية (استطلاع)</a><a href=https://portal.etimad.sa/>منصة الخدمات المالية (اعتماد)</a><a href=https://eparticipation.my.gov.sa/>منصة المشاركة المجتمعية (تفاعل)</a> </div> </div> <div class="col-md-3 footer-block d-block"> <div class="socialMedia"> <h4>تابعنا على</h4> <a href="https://twitter.com/mcgovsa" title="تويتر" target="_blank"><span style="display: none;">MC</span> <img src="/Style%20Library/Images/x.svg" class="x-twitter" alt="X" title="X" > </a> <a href="https://www.youtube.com/user/SaudiMCI" title="يوتيوب" target="_blank"><span style="display: none;">MC</span><i class="icon-youtube-play"></i></a> </div> <div class="socialMedia"> <h4>أدوات سهولة الوصول</h4> <a href="#?" class="topLnk blindness" title="التباين"><span style="display: none;">MC</span><i class="icon-eye-off"></i></a> <span> <a style="color: white;" id="fontLarge" title="تكبير حجم الخط"><i class="icon-zoom-in"></i></a> <a style="color: white;" id="fontSmall" title="تصغير حجم الخط"><i class="icon-zoom-out"></i></a> </span> </div> <div class="footer-app d-block" style="margin: 15px 0;overflow: hidden;"> <h4>حمل تطبيق بلاغ تجاري</h4> <div> <a class="col-12 col-md-6" href="https://play.google.com/store/apps/details?id=sa.gov.mc.balaghtejari&hl=ar&gl=US"> <img class="img-responsive" src="/ar/PublishingImages/play-store.svg" alt="تطبيقات الجوال" title="تطبيقات الجوال"></a> </div> <div> <a class="col-12 col-md-6" href="https://apps.apple.com/sa/app/%D8%A8%D9%84%D8%A7%D8%BA-%D8%AA%D8%AC%D8%A7%D8%B1%D9%8A/id6444128110"> <img class="img-responsive" src="/ar/PublishingImages/ios-store.svg" alt="تطبيقات الجوال" title="تطبيقات الجوال"></a> </div> </div> <div class="Acenter"> <h4>الدعم الفني بلغة الإشارة</h4> <a href="https://deaf.dga.gov.sa" target="_blank" ><span style="display: none;">MC</span> <img src="/Style%20Library/ar-sa/Styles/images/disabilities.png" alt="" title="" style="width: 15%;"> </a> </div> <div class="carecenter Acenter" > <h4> آخر تعديل على الموقع 27-11-2024 </h4> </div> </div> </div> </div> <div class="row footer-copyright-wrapper"> <div class="container"> <div class="col-md-4 col-sm-12 Aright"> <span class="footerLinks"> <a href="/ar/Pages/SiteMap.aspx">خريطة الموقع</a> <a href="/ar/Pages/RSSFeed.aspx" target="_blank">RSS</a> </span> </div> <div class="col-md-4 col-sm-12 Acenter"> <span class="footerLinks"> تطوير وتشغيل وزارة التجارة </span> </div> <div class="col-md-4 col-sm-12 Aleft"> <div class="copyRights"> جميع الحقوق محفوظة © <script>document.write(new Date().getFullYear());</script> لوزارة التجارة </div> </div> </div> </div> <a href="javascript:;" class="gototop"><span style="display: none;">gototop</span> <i class="icon-up-circle"></i> </a> </footer> </div> </div> <div class="modal searchModal" id="searchModal" tabindex="-1" role="dialog" aria-labelledby="searchModalLabel" aria-hidden="true"> <div class="vertical-alignment-helper"> <div class="modal-dialog vertical-align-center"> <div class="modal-content" > <div class="d-flex" style=""> <div class=""><img style="width: 133px;" src="/Style%20Library/ar-sa/Styles/images/Logo.svg" alt="Zakat, Tax and Customs Authority Logo icon"></div> <button type="button" class="close" data-bs-dismiss="modal"><span aria-hidden="true">×</span><span class="sr-only">Close</span> اغلاق </button> </div> <div class="container" > <div class="d-flex" style="justify-content: space-between; align-items: center; "> </div> <div class="centered search-body"> <h3>مرحبا بك في صفحة البحث</h3> <h2> ماذا تريد ان تبحث؟ </h2> <div> <div class="searchContent"> <div class="align-items-center d-flex gap-2"> <div class=" " id="search-wrapper" style="position: relative;flex-grow:1;"> <div class="autocomplete"> <input type="text" id="txtSearch" tabindex="1" class="searchBox ds-text-input ui-autocomplete-input" autocomplete="off" placeholder="ابحث في الموقع .. "> </div> <input value="بحث" onclick="doSearch();" class="btn btn-primary btnSearch"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <script> $(document).ready(function () { var script = document.getElementsByTagName('script'); for(var i = 0; i < script.length; i++){ script[i].removeAttribute('type') } var currentTitle = document.title.replace(/"/g, "'"); $('head').append('<meta name="og:title" content="'+ currentTitle +'"> '); $('#status_previewctl00_ctl29').css('display', 'none'); $("#lnkVoiceControl").click(function () { if (annyang.isListening() == true) { $("#lnkVoiceControl").text("تشغيل") pauseVoiceRecognition(); } else { $("#lnkVoiceControl").text("ايقاف") resumeVoiceRecognition(); } }); //change canonical value to share site on iphone var oldUrl = $("[rel=canonical]").attr("href"); // Get current url var siteUrl= window.location.origin; var newUrl = oldUrl.replace("http://localhost:80", siteUrl); // Create new $("[rel=canonical]").attr("href", newUrl); //udpate top language tool bar icon var siteUrl=window.location.href; var checkEn=siteUrl.includes('/en/'); var newSiteUrl; if(checkEn == true) { newSiteUrl=siteUrl.replace('/en/','/ar/'); } else{ newSiteUrl=siteUrl.replace('/ar/','/en/'); } $('.language').attr("href", newSiteUrl); var currentUrl = encodeURIComponent(window.location.href); var playUrl = 'https://app-me.readspeaker.com/cgi-bin/rsent?customerid=8022&lang=en_uk&readid=container&url='; if(window.location.href.indexOf('/en/') > 1){ $('#readSpan').html('Listen'); $('#readTitle').prop('title','Read the page content'); } else{ playUrl = 'https://app-me.readspeaker.com/cgi-bin/rsent?customerid=8022&lang=ar_ar&readid=container&url='; } $('.rsbtn_play').attr('href',playUrl + currentUrl); }); function startVoiceRecognition() { if (annyang) { var goTo = function (tag) { var GoToURL = ''; if (tag == 'الاخبار') { GoToURL = '/ar/mediacenter/News/Pages/default.aspx'; } if (tag == 'الخدمات الالكترونيه') { GoToURL = '/ar/eservices/Pages/default.aspx'; } if (tag == 'الادله والاجراءات') { GoToURL = '/ar/guides/Pages/default.aspx'; } if (tag == 'مكتبه الصور') { GoToURL = '/ar/mediacenter/PhotosLibrary/Pages/default.aspx'; } if (GoToURL != '') { window.location.replace(GoToURL); } }; var commands = {'انتقل الى *tag': goTo }; // OPTIONAL: activate debug mode for detailed logging in the console annyang.debug(); // Add voice commands to respond to annyang.addCommands(commands); // OPTIONAL: Set a language for speech recognition (defaults to English) annyang.setLanguage('ar'); // Start listening. You can call this here, or attach this call to an event, button, etc. annyang.start({ autoRestart: true, continuous: false }); } else { //alert('المتصفح لا يدعم'); } } function pauseVoiceRecognition() { if (annyang.isListening() == true) annyang.pause(); //else //alert('المتصفح لا يدعم'); } function resumeVoiceRecognition() { if (annyang.isListening() != true) annyang.resume(); //else //alert('المتصفح لا يدعم'); } </script> <div class="modal fade" tabindex="-1" role="dialog" id="audioControls" data-target="#audioControls" style="display: none;"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button> <h4 class="modal-title text-lightgreen2">الأوامر الصوتية</h4> </div> <div class="modal-body"> <div class="audio-icon-wrapper">  <span class="icon normal"></span> </div> <div class="voiceTxt"> <div class="mic-icon text-center"> <img src="/Style%20Library/ar-sa/Styles/images/mic-icon.svg" alt="mic"/> </div> <p class="Acenter"> تمكنك هذه الميزة الجديدة من توجيه أوامر صوتية للبوابة وسوف تتفاعل معك البوابة حسب الأمر الصوتي الذي وجهته. </p> <h3>قائمة الأوامر الصوتية:</h3> <ul class="list green"> <li>انتقل إلى الأخبار</li> <li>انتقل إلى الخدمات الإلكترونية</li> <li>انتقل إلى الأدلة والاجراءات</li> <li>انتقل إلى مكتبة الصور</li> </ul> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> //<![CDATA[ var _spFormDigestRefreshInterval = 1440000; IsSPSocialSwitchEnabled = function() { return true; };var _fV4UI = true; function _RegisterWebPartPageCUI() { var initInfo = {editable: false,isEditMode: false,allowWebPartAdder: false,listId: "{aa71009b-206b-448f-8372-c3ec4068b2d4}",itemId: 5,recycleBinEnabled: true,enableMinorVersioning: true,enableModeration: true,forceCheckout: true,rootFolderUrl: "\u002far\u002fmediacenter\u002fPages",itemPermissions:{High:16,Low:196673}}; SP.Ribbon.WebPartComponent.registerWithPageManager(initInfo); var wpcomp = SP.Ribbon.WebPartComponent.get_instance(); var hid; hid = document.getElementById("_wpSelected"); if (hid != null) { var wpid = hid.value; if (wpid.length > 0) { var zc = document.getElementById(wpid); if (zc != null) wpcomp.selectWebPart(zc, false); } } hid = document.getElementById("_wzSelected"); if (hid != null) { var wzid = hid.value; if (wzid.length > 0) { wpcomp.selectWebPartZone(null, wzid); } } }; function __RegisterWebPartPageCUI() { ExecuteOrDelayUntilScriptLoaded(_RegisterWebPartPageCUI, "sp.ribbon.js");} _spBodyOnLoadFunctionNames.push("__RegisterWebPartPageCUI");var __wpmExportWarning='This Web Part Page has been personalized. 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