Apple - Support - Search (UK)

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF3","20220725032515","http://web.archive.org/","web","/_static/", "1658719515"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta name="viewport" content="width=device-width, initial-scale=1"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta name="format-detection" content="telephone=no"/> <meta name="robots" content="noindex"> <title>Apple - Support - Search (UK)</title>     <meta name="robots" content="noindex"/> <meta property="og:title" content="Search Apple Support"> <link rel="stylesheet" href="//web.archive.org/web/20220725032515cs_/https://www.apple.com/wss/fonts?families=SF+Pro,v3|SF+Pro+Icons,v3" type="text/css"> <link rel="stylesheet" href="http://web.archive.org/web/20220725032515cs_/https://www.apple.com/wss/fonts?family=Myriad+Set+Pro&weights=200,400&v=1" type="text/css" media="all">  <link rel="stylesheet" href="http://web.archive.org/web/20220725032515cs_/https://km.support.apple.com/static_resources/css/base_new.css" type="text/css"/> <link rel="stylesheet" href="http://web.archive.org/web/20220725032515cs_/https://km.support.apple.com/static_resources/css/support.css" type="text/css"/> <link rel="stylesheet" href="http://web.archive.org/web/20220725032515cs_/https://www.apple.com/ac/globalfooter/3/en_GB/styles/ac-globalfooter.built.css" type="text/css" media="all"> <link rel="stylesheet" href="/web/20220725032515cs_/https://support.apple.com/static_resources/css/search_new.css" type="text/css"/> <link rel="stylesheet" href="/web/20220725032515cs_/https://support.apple.com/static_resources/css/search_page.css" type="text/css"/> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" defer="defer" charset="utf-8"></script> <script src="http://web.archive.org/web/20220725032515js_/https://km.support.apple.com/static_resources/js/ACUtil.js" type="text/javascript" charset="utf-8"></script> <link rel="stylesheet" href="http://web.archive.org/web/20220725032515cs_/https://support.apple.com/static_resources/css/footer.css" type="text/css"/>    <script src="http://web.archive.org/web/20220725032515js_/https://km.support.apple.com/static_resources/js/search_page_filter.js" type="text/javascript" charset="utf-8"></script> <meta name="ac-gn-store-key" content="S2A49YFKJF2JAT22K"/> <meta name="ac-gn-search-action" content="https://support.apple.com/kb/index"/> <meta name="ac-gn-search-input" content="q"/> <meta name="ac-gn-search-field[src]" content="globalnav_support"/> <meta name="ac-gn-search-field[type]" content="organic"/> <meta name="ac-gn-search-field[page]" content="search"/> <meta name="ac-gn-search-field[locale]" content="en_GB"/> </head> <body class="ac-gn-current-support no-js"> <script> document.body.removeClassName('no-js'); </script> <input type="hidden" id="cdsHeaderObj" data-json="{"setPod": "true", "resourceUrl": "https://support.apple.com", "akamaiUrl": "https://km.support.apple.com", "modelValue": "Support", "aiSearchServiceURL": "support.apple.com", "podLocaleValue": "en_US", "omnitureLocale": "gb_en", "aiCrossDomainSearchServiceURL": "support-suggestions.apple.com", "podValue": "gb~en", "searchCountry": "gb", "enableAppleInstant": "yes", "pageName": "search", "amlSuggestionsUrl": "https://www.apple.com/search-services/suggestions/", "headerEnv": "PROD", "searchQuery": "", "title": "Apple - Support - Search", "channelName": "" }"> <input type="hidden" id="httpDownloadURL" value="https://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates">  <link rel="stylesheet" type="text/css" href="http://web.archive.org/web/20220725032515cs_/https://www.apple.com/ac/globalnav/7/en_GB/styles/ac-globalnav.built.css"> <aside id="ac-gn-segmentbar" class="ac-gn-segmentbar" lang="en-GB" dir="ltr" data-strings="{ 'exit': 'Exit', 'view': '{%STOREFRONT%} Store Home', 'segments': { 'smb': 'Business Store Home', 'eduInd': 'Education Store Home', 'other': 'Store Home' } }"></aside> <input type="checkbox" id="ac-gn-menustate" class="ac-gn-menustate"/> <nav id="ac-globalnav" class="no-js" role="navigation" aria-label="Global" data-hires="false" data-analytics-region="global nav" lang="en-GB" dir="ltr" data-www-domain="www.apple.com" data-store-locale="uk" data-store-root-path="/uk" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-search-locale="en_GB" data-search-locale="en_GB" data-search-suggestions-api="https://www.apple.com/search-services/suggestions/" data-search-defaultlinks-api="https://www.apple.com/search-services/suggestions/defaultlinks/"> <div class="ac-gn-content"> <ul class="ac-gn-header"> <li class="ac-gn-item ac-gn-menuicon"> <a href="#ac-gn-menustate" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-open" id="ac-gn-menuanchor-open"> <span class="ac-gn-menuanchor-label">Global Nav Open Menu</span> </a> <a href="#" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-close" id="ac-gn-menuanchor-close"> <span class="ac-gn-menuanchor-label">Global Nav Close Menu</span> </a> <label class="ac-gn-menuicon-label" for="ac-gn-menustate" aria-hidden="true"> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-top"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-top"></span> </span> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-bottom"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-bottom"></span> </span> </label> </li> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/" data-analytics-title="apple home" id="ac-gn-firstfocus-small"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-bag ac-gn-bag-small" id="ac-gn-bag-small"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count :"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true" data-analytics-title="bag" data-analytics-click="bag"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <div class="ac-gn-search-placeholder-container" role="search"> <div class="ac-gn-search ac-gn-search-small"> <a id="ac-gn-link-search-small" class="ac-gn-link" href="http://web.archive.org/web/20220725032515/https://support.apple.com/kb/index?page=search&locale=en_GB" data-analytics-title="search" data-analytics-intrapage-link aria-label="Search Support"> <div class="ac-gn-search-placeholder-bar"> <div class="ac-gn-search-placeholder-input"> <div class="ac-gn-search-placeholder-input-text" aria-hidden="true"> <div class="ac-gn-link-search ac-gn-search-placeholder-input-icon"></div> <span class="ac-gn-search-placeholder">Search Support</span> </div> </div> <div class="ac-gn-searchview-close ac-gn-searchview-close-small ac-gn-search-placeholder-searchview-close"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true">Cancel</span> </div> </div> </a> </div> </div> <ul class="ac-gn-list"> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/" data-analytics-title="apple home" id="ac-gn-firstfocus"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-store"> <a class="ac-gn-link ac-gn-link-store" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/shop/goto/store" data-analytics-title="store"> <span class="ac-gn-link-text">Store</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-mac"> <a class="ac-gn-link ac-gn-link-mac" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/mac/" data-analytics-title="mac"> <span class="ac-gn-link-text">Mac</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-ipad"> <a class="ac-gn-link ac-gn-link-ipad" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/ipad/" data-analytics-title="ipad"> <span class="ac-gn-link-text">iPad</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-iphone"> <a class="ac-gn-link ac-gn-link-iphone" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/iphone/" data-analytics-title="iphone"> <span class="ac-gn-link-text">iPhone</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-watch"> <a class="ac-gn-link ac-gn-link-watch" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/watch/" data-analytics-title="watch"> <span class="ac-gn-link-text">Watch</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-airpods"> <a class="ac-gn-link ac-gn-link-airpods" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/airpods/" data-analytics-title="airpods"> <span class="ac-gn-link-text">AirPods</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-tvhome"> <a class="ac-gn-link ac-gn-link-tvhome" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/tv-home/" data-analytics-title="tv and home"> <span class="ac-gn-link-text">TV & Home</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-onlyonapple"> <a class="ac-gn-link ac-gn-link-onlyonapple" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/services/" data-analytics-title="only on apple"> <span class="ac-gn-link-text">Only on Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-accessories"> <a class="ac-gn-link ac-gn-link-accessories" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/shop/goto/buy_accessories" data-analytics-title="accessories"> <span class="ac-gn-link-text">Accessories</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-support"> <a class="ac-gn-link ac-gn-link-support" href="http://web.archive.org/web/20220725032515/https://support.apple.com/en-gb" data-analytics-title="support"> <span class="ac-gn-link-text">Support</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-search" role="search"> <a id="ac-gn-link-search" class="ac-gn-link ac-gn-link-search" href="http://web.archive.org/web/20220725032515/https://support.apple.com/kb/index?page=search&locale=en_GB" data-analytics-title="search" data-analytics-intrapage-link aria-label="Search Support"></a> </li> <li class="ac-gn-item ac-gn-bag" id="ac-gn-bag"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count : {%BAGITEMCOUNT%}"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true" data-analytics-title="bag" data-analytics-click="bag"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <div class="ac-gn-searchview-bar"> <div class="ac-gn-searchview-bar-wrapper"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" aria-label="Search Support" placeholder="Search Support" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" role="combobox" aria-autocomplete="list" aria-expanded="true" aria-owns="quicklinks suggestions"/> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav"/> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled aria-label="Submit Search"> </button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="Clear Search"> <span class="ac-gn-searchform-reset-background"></span> </button> </div> </form> <button id="ac-gn-searchview-close-small" class="ac-gn-searchview-close ac-gn-searchview-close-small" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true"> Cancel </span> </button> </div> </div> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="Quick Links" data-string-suggestions="Suggested Searches" data-string-noresults=""></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-wrapper"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/ac/globalnav/7/en_GB/scripts/ac-globalnav.built.js"></script> <script src="http://web.archive.org/web/20220725032515js_/https://km.support.apple.com/static_resources/js/commonUtils.js" type="text/javascript" charset="utf-8"></script> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/global/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" charset="utf-8"></script> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com//global/ac_base/ac_base.js" type="text/javascript" charset="utf-8"></script>   <script src="http://web.archive.org/web/20220725032515js_/https://support.apple.com/etc/designs/support/publish/JS/pattern/accsoffer.js" type="text/javascript" charset="utf-8"></script> <input type="hidden" id="aria_chevron_down_circle_icon" value="On-page icon"/> <input type="hidden" id="aria_chevron_right_icon" value="New page icon"/> <input type="hidden" id="aria_external_link_icon" value="Outside link icon"/> <input type="hidden" id="aria_downloads_icon" value="Download icon"/> <div class="Section Section--main"> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/support/scripts/support.global.js" type="text/javascript" charset="utf-8"></script>  <div class="Section-content" dir="ltr"> <div class="app"> <div id="main" class="content" role="main"> <div> <div class="SearchBar"> <form action="http://web.archive.org/web/20220725032515/https://support.apple.com/kb/index" method="get" id="searchForm" role="search" aria-label="Search Support" class="Search-form"> <input type="hidden" name="page" value="search"/> <input type="hidden" name="src" id="src" value="support_serp"/> <input type="hidden" name="locale" value="en_GB"/> <input type="hidden" name="currentPage" value="1"/> <input type="hidden" name="product" value="PF3"/> <input type="hidden" name="doctype" value=""/> <input type="hidden" name="includeArchived" value="false"/> <label for="searchInput" class="u-visuallyHidden">Search Support</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="search-suggestions" class="SearchForm-input" id="searchInput" placeholder="Search Support" name="query" spellcheck="false" type="text" value="" role="combobox"> <button class="SearchForm-submit" type="submit"> <span class="u-visuallyHidden">Submit Search</span> </button> <button class="SearchForm-reset hidden" type="reset"> <span class="u-visuallyHidden">Clear Search</span> </button> </form> </div>  <div class="Search-suggestions js-searchSuggestions" id="suggestions"> <span role="status" class="u-visuallyHidden" aria-live="polite"></span> <div class=" ac-gn-searchresults-section ac-gn-searchresults-section-suggestions"> <ul class="Search-suggestionsList" id="search-suggestions" role="listbox"></ul> </div> </div>     <input id="h1Label" type="hidden" value="Search results for {0}"/> <h1 id="searchPageHeading" class="u-visuallyHidden" data-reactid=".0.2.0">Search results for </h1>  <div id="helpful" class="hidden"> <div id="question-state"> <fieldset> <legend><span>Helpful?</span></legend> <div class="helpful-btn-grp"> <button class="button" id="yes-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="yes"> Yes </button> <button class="button" id="no-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="no"> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped.">We’re glad this article helped.</label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <span class="form-label" id="optional_label" aria-hidden="true">Anything else you’d like us to know? (Optional)></span> <div> <textarea class="form-textbox form-textbox-textarea form-counter-textarea form-textbox-entered" data-no-placeholder="How can we make this article more helpful? (Optional)" data-yes-placeholder="Anything else you’d like us to know? (Optional)" data-max-length="250" aria-labelledby="optional_label" aria-describedby="char_limit_counter"></textarea> <div class="form-textbox-counter" id="char_limit_counter"> <span class="visuallyhidden" id="char-limit-message">Character limit:</span> <span class="form-counter">250</span> </div> </div> </div> <label htmlfor="feedback-note">Please don’t include any personal information in your comment.</label> <div class="form-message-wrapper"> <span class="form-message">Maximum character limit is 250.</span> </div> <button type="submit" class="button" id="submit-feedback" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="submit"> Submit</button> </div> </form> </div> <div id="rating-done" class="hide"> Thanks for your feedback.</div> </div>  <script src="/web/20220725032515js_/https://support.apple.com/static_resources/js/ratings.js" type="text/javascript" charset="utf-8"></script><div class="SearchResults noResultsFound">   <div class="filterPanel"> <button aria-expanded="true" aria-controls="searchFilterPanel" data-analytics-filter-state="On" class="SearchFilterToggle js-serachFilterToggle is-expanded u-hidden" id="filter-view-button" data-analytics-event="link.search-filter"> <span aria-hidden="true" class="SearchFilterToggle-icon"></span> <span>Filter</span> </button> <a class="SearchFilter-reset" data-analytics-filter-reset="reset" data-analytics-filter-state="off" data-analytics-event="link.search-filter" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&query=&product=&currentPage=1&locale=en_GB&doctype=&requestid=">Reset</a> <div aria-live="polite" role="status" id="updateResultsText" class="showleftside"> <span class="SearchResults-count"> <span id="total_rslt">Enter your search terms</span> <span id="filterTitle"></span> </span> </div> </div> <div class="SearchFilter SearchResults-filter u-md-size-4-12 u-lg-size-2-10 no-js js-searchFilterPanel u-hidden" id="searchFilterPanel"> <div class="SearchFilter-content"> <div class="SearchFilter-group is-expanded js-doctypeFilterGroup"> <button aria-controls="searchFilter-doctype" aria-expanded="true" class="SearchFilter-heading"> <span id="doctype-text">Document Type</span> <span class="u-visuallyHidden">(automatically updates results)</span> <span aria-hidden="true" class="SearchFilter-headingIcon">+</span> </button> <ul class="SearchFilter-list SearchFilter-list--doctype" id="searchFilter-doctype" role="listbox" aria-labelledby="doctype-text"> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="support-articles"><a class="SearchFilter-item-label SUPPORT_ARTICLES" data-analytics-event="link.search-filter-select" data-analytics-filter-type="document" data-analytics-filter-name="support articles" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&product=PF3&currentPage=1&locale=en_GB&includeArchived=false&doctype=support-articles">Support Articles</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DISCUSSIONS"><a class="SearchFilter-item-label DISCUSSIONS" data-analytics-event="link.search-filter-select" data-analytics-filter-type="document" data-analytics-filter-name="communities" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&product=PF3&currentPage=1&locale=en_GB&includeArchived=false&doctype=DISCUSSIONS">Communities</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DOWNLOADS"><a class="SearchFilter-item-label DOWNLOADS" data-analytics-event="link.search-filter-select" data-analytics-filter-type="document" data-analytics-filter-name="downloads" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&product=PF3&currentPage=1&locale=en_GB&includeArchived=false&doctype=DOWNLOADS">Downloads</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="MANUALS"><a class="SearchFilter-item-label MANUALS" data-analytics-event="link.search-filter-select" data-analytics-filter-type="document" data-analytics-filter-name="manuals" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&product=PF3&currentPage=1&locale=en_GB&includeArchived=false&doctype=MANUALS">Manuals</a> </li> <li aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="SPECIFICATIONS" role="option"><a class="SearchFilter-item-label SPECIFICATIONS" data-analytics-event="link.search-filter-select" data-analytics-filter-type="document" data-analytics-filter-name="specifications" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&product=PF3&currentPage=1&locale=en_GB&includeArchived=false&doctype=SPECIFICATIONS">Specifications</a> </li> </ul> </div> <div class="SearchFilter-group is-expanded js-productsFilterGroup"> <button aria-controls="searchFilter-products" aria-expanded="true" class="SearchFilter-heading"> <span id="product-text">Product</span> <span class="u-visuallyHidden">(automatically updates results)</span> <span aria-hidden="true" class="SearchFilter-headingIcon">+</span> </button> <ul class="SearchFilter-list SearchFilter-list--prodtype" id="searchFilter-products" role="listbox" aria-labelledby="product-text"> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF9"><a class="SearchFilter-item-label PF9" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="iphone" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF9">iPhone</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF28"><a class="SearchFilter-item-label PF28" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="apple watch" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF28">Apple Watch</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF22"><a class="SearchFilter-item-label PF22" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="ipad" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF22">iPad</a> </li> <li role="option" aria-selected="true" tabindex="0" class="SearchFilter-item" data-filter="PF3"><a class="SearchFilter-item-label is-selected PF3" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="ipod" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF3">iPod</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF1"><a class="SearchFilter-item-label PF1" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="mac desktops" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF1">Mac desktops</a> </li> <li role="option" aria-selected="true" tabindex="0" class="SearchFilter-item" data-filter="PF2"><a class="SearchFilter-item-label PF2" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="mac notebooks" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF2">Mac notebooks</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF10"><a class="SearchFilter-item-label PF10" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="apple tv" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF10">Apple TV</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF8"><a class="SearchFilter-item-label PF8" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="peripherals" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF8">Peripherals</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF20"> <a class="SearchFilter-item-label PF20" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="servers and enterprise" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF20">Servers and Enterprise</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF15"> <a class="SearchFilter-item-label PF15" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="internet" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF15">Internet</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF6"><a class="SearchFilter-item-label PF6" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="mac os" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF6">macOS</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF12"><a class="SearchFilter-item-label PF12" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="consumer software" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF12">Consumer software</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF14"><a class="SearchFilter-item-label PF14" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="professional software" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF14">Professional software</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="PF4"><a class="SearchFilter-item-label PF4" data-analytics-event="link.search-filter-select" data-analytics-filter-type="product" data-analytics-filter-name="itunes" tabindex="-1" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&includeArchived=false&product=PF4">iTunes</a> </li> </ul> </div> <div class="SearchFilter-group is-expanded js-productsFilterGroup" id="archive-filter-nojs"> <ul class="SearchFilter-list SearchFilter-list--prodtype" id="searchFilter-products"> <li class="SearchFilter-item"> <a class="SearchFilter-item-label" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_GB&product=PF3&includeArchived=true">Include content that is no longer being updated.</a> </li> </div> <div id="archive-filter-js" class="u-hidden"> <div class="SearchFilter-group SearchFilter-group--noBorder"> <input class="SearchFilter-checkbox" type="checkbox" id="include-archived"> <label class="SearchFilter-item-label archivedContent" for="include-archived">Include content that is no longer being updated.</label> </div> </div></div> </div>  <ul class="SearchResultsList SearchResults-list js-searchResultsList u-md-size-8-12" id="results-Support-ul"> <li class="noSearch-results">Useful Links</li><li class="noSearch-results"><a href="http://web.archive.org/web/20220725032515/https://discussions.apple.com/">Find solutions from Apple users in the Apple Support Communities</a></li><li class="noSearch-results noSearch-results-last"><a href="http://web.archive.org/web/20220725032515/https://www.apple.com/support">Get support by product or start a support request online at Apple Support</a></li><input type="hidden" id="invokeDTM" value="invokeDTM"></ul> <div class="DiscussionsPromo bottomBorderLine topBorderLine u-hidden"> <div class="DiscussionsPromo-image"></div> <div class="DiscussionsPromo-text"> <h2 class="DiscussionsPromo-heading">Get help from Apple users around the world.</h2> <p class="DiscussionsPromo-copy">Visit Apple Support Communities to ask a question, find existing answers, or share your expertise with others.</p> <a class="DiscussionsPromo-link more" href="http://web.archive.org/web/20220725032515/https://discussions.apple.com/">Visit Communities</a> </div> </div> <nav class="SearchPagination" aria-label="Pagination"> <form class="SearchPagination-form hidden" action="http://web.archive.org/web/20220725032515/https://support.apple.com/kb/index" method="get"> <input type="hidden" name="page" value="search"/> <input type="hidden" name="locale" value="en_GB"/> <input type="hidden" name="query" value=""/> <input type="hidden" name="product" value="PF3"/> <input type="hidden" name="doctype" value=""/> <input type="hidden" name="includeArchived" value="false"/> <a class="SearchPagination-paddle SearchPagination-paddle--left disabled" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&query=&product=PF3&doctype=&currentPage=1&locale=en_GB"> <span aria-hidden="true" class="icon-font search-icon-paddleleft"></span> <span class="u-visuallyHidden">Previous page of results</span> </a> <span class="SearchPagination-count"> <label id="paginationLabelText" for="currentPageNumber" class="u-visuallyHidden">Enter a Page Number</label> <input class="SearchPagination-input" name="currentPage" id="currentPageNumber" type="text" value="1"> <span>of</span> <span id="totalPages">0</span> </span> <a class="SearchPagination-paddle SearchPagination-paddle--right" href="/web/20220725032515/https://support.apple.com/kb/index?page=search&query=&product=PF3&doctype=&currentPage=1&locale=en_GB"> <span aria-hidden="true" class="icon-font search-icon-paddleright"></span> <span class="u-visuallyHidden">Next page of results </span> </a> </form> </nav> </div> <input type="hidden" id="envVariable" value="PROD"/> <input type="hidden" id="currentUrl" value="https://support.apple.com/kb/"/> <input type="hidden" id="haikuLocaleFormat" value="en-gb"/> <input type="hidden" id="locale" value="en_GB"/> <input type="hidden" id="oneResultFound" value="1 result found "/> <input type="hidden" id="manyResultFound" value="{1} results found "/> <input type="hidden" id="filterText" value="Filter"/> <input type="hidden" id="noResultsFirstLine" value="Your search returned no matches."/> <input type="hidden" id="noResultsSecondLine" value="Please check the spelling of your search terms or try other, more general keywords."/> <input type="hidden" id="suggestedSearchText" value="Suggested Searches"/> <input type="hidden" id="titleQuestion" value="Useful Links"/> <input type="hidden" id="questionLink1" value="See Search Tips "/> <input type="hidden" id="questionLink2" value="Find solutions from Apple users in the Apple Support Communities"/> <input type="hidden" id="questionLink3" value="Get support by product or start a support request online at Apple Support"/> <input type="hidden" id="noResultsMessage" value="Your Apple Support search request had no matches. Please double check that all words are spelled correctly or try different (more general) keywords."/> <input type="hidden" id="searchTipURL" value="https://support.apple.com/kb/HE4?viewlocale=en_GB&locale=en_GB"/> <input type="hidden" id="communitiesURL" value="https://discussions.apple.com"/> <input type="hidden" id="supportHomePageURL" value="https://www.apple.com/support"/> <input type="hidden" id="searchPaginationPage" value="Page"/> <input type="hidden" id="searchPaginationVar" value="of"/> <input type="hidden" id="choicesAvailablTxt" value="choices available"/> <input type="hidden" id="totalResultsVar" value="0"/> <input type="hidden" id="searchTermTxt" value="Enter your search terms"/> <input type="hidden" name="dot" id="dot" value="SEARCH.TOTAL_RESULTS_SYMBOL"/> <input type="hidden" name="prop7Value" id="prop7Value" value="user"/> <input type="hidden" id="searchUrl" value="https://km.support.apple.com"/> <input type="hidden" id="helpfulMessage" value="Helpful?"/> <input type="hidden" id="yesRating" value="Yes "/> <input type="hidden" id="noRating" value="No "/> <input type="hidden" id="thanksMessage" value="Thanks for your feedback."/> <input type="hidden" id="feedbackText" value="Thanks - please tell us how to help you better."/> <input type="hidden" id="feedbackSubmit" value="Submit"/> <input type="hidden" id="feedbackCancel" value="Cancel"/> <input type="hidden" id="aiRequestId" value=""/> </div> </div> </div> </div> </div> <script> var neighborInitData = { isNeighborJsEnabled: true, appDataSchemaVersion: '1.0.0', webVitalDataThrottlingPercentage: 100, reportThrottledWebVitalDataTypes: ['system:dom-content-loaded', 'system:load', 'system:unfocus', 'system:focus', 'system:unload', 'system:page-hide', 'system:visibility-change-visible', 'system:visibility-change-hidden', 'system:event', 'app:load', 'app:unload', 'app:event'], source: 'ss-search', endpoint: 'http://web.archive.org/web/20220725032515/https://supportmetrics.apple.com/content/services/stats' } </script> <script> var _applemd = { page: { site_section: "kb", content_type: "search results", content_subtype: "results", search_origin: 'component', locale: 'en-gb', top_10_results: 'null', results: { searchID: 'null', current_pagination: 'null' } }, search: { term: 'null', //user entered keyword prevURL: 'http://web.archive.org/web/20220725032515/https://support.apple.com/kb/index?page=search&locale=en_GB', results: 'null', //number of results displayed for the keyword resultType: "user", resultViewType: 'regular' } } </script> <script src="/web/20220725032515js_/https://support.apple.com/static_resources/js/search_page.js"></script> <script src="/web/20220725032515js_/https://support.apple.com/clientside/build/nn.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20220725032515js_/https://support.apple.com/static_resources/js/startNeighbor.js"></script> <script src="/web/20220725032515js_/https://support.apple.com/static_resources/js/appleSatelliteLib.full.js"></script> <script src="/web/20220725032515js_/https://support.apple.com/static_resources/js/footerLinks.js"></script> <div class="footer-wrapper"> <footer id="ac-globalfooter" lang="en-GB" class="js no-touch svg no-ie7 no-ie8 footer-global" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="first-child ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem" '><span property="name"><a href="http://web.archive.org/web/20220725032515/https://support.apple.com/en-gb">Support</a></span><meta property="position" content="1"/></li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><span property="name">Search</span><meta property="position" content="2"/></li> </ol> </div> </nav> <div class="ac-gf-footer" vocab="https://schema.org/" typeof="Organization"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"></div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © <script type="text/javascript">var currentTime = new Date() var year = currentTime.getFullYear() document.write(year)</script> Apple Inc. All rights reserved.</div> <div class="ac-gf-footer-legal-links"> <a class="ac-gf-footer-legal-link analytics-exitlink" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/legal/privacy/en-ww/">Privacy Policy</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/legal/internet-services/terms/site.html">Terms of Use</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/shop/goto/help/sales_refunds">Sales and Refunds</a> <a class="ac-gf-footer-legal-link" href="http://web.archive.org/web/20220725032515/https://www.apple.com/uk/sitemap/">Site Map</a> <a class="ac-gf-footer-legal-link" href="http://web.archive.org/web/20220725032515/https://www.apple.com/legal/privacy/en-ww/cookies/">Use of Cookies</a> </div> </div> <meta content="Apple" property="name"/> <meta content="0800 048 0408" property="telephone"/> </div></div> <div id="localeSelector" class="localeSelector"> <a title="Choose your country or region" href="/web/20220725032515/https://support.apple.com/kb/searchlocaleselector"><span style=" vertical-align: middle; " aria-label="UK. Choose your country or region">UK</span><span class="icon icon-more" aria-hidden="true"></span></a> </div> </footer> </div> <script src="http://web.archive.org/web/20220725032515js_/https://www.apple.com/ac/globalfooter/3/en_GB/scripts/ac-globalfooter.built.js" type="text/javascript" charset="utf-8"></script> </html>

CINXE.COM

Apple - Support - Search (UK)