Shape the problem | Digital NSW

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href="/delivery/digital-service-toolkit/delivery-manual/pre-discovery-phase"> <span>Pre-discovery phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/discovery-phase"> <span>Discovery phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/alpha-phase"> <span>Alpha phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/beta-phase"> <span>Beta phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/live-phase"> <span>Live phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/retiring-a-service"> <span>Retiring a service</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/digital-service-toolkit/solutions" role="button" aria-expanded="false" aria-controls="sub-nav-solutions"> <span>Solutions</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway" role="button" aria-expanded="false" aria-controls="sub-nav-buying-pathway"> <span>Buying pathway</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-buying-pathway" role="region" aria-label="Buying pathway Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-buying-pathway"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway"> <span>Buying pathway</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/choose-whether-to-plan-for-scale"> <span>Choose whether to plan for scale</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/design-a-buying-pathway"> <span>Design a buying pathway</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/library-of-innovation-pathways"> <span>Library of innovation pathways</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team" role="button" aria-expanded="false" aria-controls="sub-nav-mobilise-your-buying-team"> <span>Mobilise your buying team</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-mobilise-your-buying-team" role="region" aria-label="Mobilise your buying team Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-mobilise-your-buying-team"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team"> <span>Mobilise your buying team</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/key-mobilisation-milestones"> <span>Key Mobilisation milestones</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/define-buying-project-outcome"> <span>Define the buying project outcome</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/organise-people"> <span>Organise people</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/align-the-buying-team"> <span>Align the buying team</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation" role="button" aria-expanded="false" aria-controls="sub-nav-scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-scope-for-innovation" role="region" aria-label="Scope for innovation Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-scope-for-innovation"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/innovation-scoping-steps"> <span>Innovation scoping steps</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/shape-problem"> <span>Shape the problem</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/define-the-challenge-statement"> <span>Define the challenge statement</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/risk-of-assuming-the-solution"> <span>Risk of assuming the solution</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/set-up-for-success"> <span>Set up for success</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/choose-whether-to-plan-for-scale"> <span>Choose whether to plan for scale</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/policy" role="button" aria-expanded="false" aria-controls="sub-nav-policy"> <span>Policy</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-policy" role="region" aria-label="Policy Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" 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href="/policy/data-strategy"> <span>Data Strategy</span> </a> </li> <li> <a href="/policy/digital-assurance"> <span>Digital Assurance</span> </a> </li> <li> <a href="/policy/internet-of-things"> <span>Internet of Things</span> </a> </li> <li> <a href="/policy/nsw-connectivity-strategy"> <span>NSW Connectivity Strategy</span> </a> </li> <li> <a href="/policy/smart-infrastructure-policy"> <span>Smart Infrastructure Policy</span> </a> </li> <li> <a href="/policy/metaverse-and-nsw-government"> <span>The metaverse and the NSW Government</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation" role="button" aria-expanded="false" aria-controls="sub-nav-test-and-buy-innovation"> <span>Test and Buy Innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-test-and-buy-innovation" role="region" aria-label="Test and Buy Innovation Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-test-and-buy-innovation"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation"> <span>Test and Buy Innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-eligibility-checklist"> <span>Innovation eligibility checklist</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey" role="button" aria-expanded="false" aria-controls="sub-nav-the-innovation-buying-journey"> <span>The innovation buying journey</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-the-innovation-buying-journey" role="region" aria-label="The innovation buying journey Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-the-innovation-buying-journey"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/design-a-buying-pathway"> <span>Design a buying pathway</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/library-of-innovation-pathways"> <span>Library of innovation pathways</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team" role="button" aria-expanded="false" aria-controls="sub-nav-mobilise-your-buying-team"> <span>Mobilise your buying team</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-mobilise-your-buying-team" role="region" aria-label="Mobilise your buying team Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/define-buying-project-outcome"> <span>Define the buying project outcome</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/organise-people"> <span>Organise people</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/align-the-buying-team"> <span>Align the buying team</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation" role="button" aria-expanded="false" aria-controls="sub-nav-scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-scope-for-innovation" role="region" aria-label="Scope for innovation Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-scope-for-innovation"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/innovation-scoping-steps"> <span>Innovation scoping steps</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/shape-problem"> <span>Shape the problem</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/define-the-challenge-statement"> <span>Define the challenge statement</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/risk-of-assuming-the-solution"> <span>Risk of assuming the solution</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/set-up-for-success"> <span>Set up for success</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/stakeholder-roles"> <span>Stakeholder roles</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/talk-to-us"> <span>Talk to us</span> </a> </li> <li> <a href="/article"> <span>Stories</span> </a> </li> </ul> </nav> <div id="block-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="nsw-container nsw-p-bottom-xs nsw-m-bottom-sm"> <nav aria-label="Breadcrumbs" class="nsw-breadcrumbs"> <ol> <li> <a href="/" >Home</a> </li> <li> <a href="/delivery" >Delivery</a> </li> <li> <a href="/delivery/test-and-buy-innovation" >Test and Buy Innovation</a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey" >The innovation buying journey</a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation" >Scope for innovation</a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/shape-problem" class="current" aria-current="page" >Shape the problem</a> </li> </ol> </nav> </div> </div> <main id="main-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-content" class="block block-system block-system-main-block"> <article> <div> <div> <div> <div class="nsw-hero-banner nsw-hero-banner--light nsw-hero-banner--lines nsw-hero-banner--wide"> <div class="nsw-hero-banner__container"> <div class="nsw-hero-banner__wrapper"> <div class="nsw-hero-banner__content"> <h1><div class="field field-hero-banner-headline field-type-string field-label-hidden"> Shape the problem </div> </h1> <p class="nsw-intro">Hold a problem-shaping workshop to frame the problem and desired outcome.</p> </div> <div class="nsw-hero-banner__box"> <div class="nsw-hero-banner__lines"></div> </div> </div> </div> </div> </div> </div> <div class="nsw-container sidebar"> <div class="nsw-section nsw-layout"> <main class="nsw-layout__main"> <nav class="nsw-in-page-nav" aria-labelledby="in-page-nav"> <div id="in-page-nav" class="nsw-in-page-nav__title">On this page</div> </nav> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <div class="nsw-m-top-lg"> <h2>Shape and frame the problem to be solved</h2> </div> <p>This step involves inviting core team contributors to a 2-4 hour* workshop, running the workshop, and synthesising insights. Read on to learn about each activity.</p> <p>*Duration will vary with project complexity and resource availability.</p> <p>Before shaping and framing the problem to be solved, the facilitator should have a minimum foundational level of ICT scoping experience and skill. These skills are usually possessed by roles such as ICT Business Analyst, UX Designer, or Service Designer.</p> <p>If you don’t have the foundational skills, yet intend to undertake this activity yourself, please contact the innovation procurement advisory team at <a href="mailto:innovationprocurement@customerservice.nsw.gov.au">InnovationProcurement@customerservice.nsw.gov.au</a> for advice, support and guidance.</p> <p>If you have the foundational skills, you may access the resources supporting this step. Note that these resources are undergoing testing and are available for guided use in conjunction with the innovation procurement advisory team, who will tailor the guides to project needs and incorporate any improvements</p> <p>To access expert resourcing to lead this activity, please contact the innovation procurement advisory team at <a href="mailto:innovationprocurement@customerservice.nsw.gov.au">InnovationProcurement@customerservice.nsw.gov.au</a>.</p> </div> </div> <div class="nsw-steps nsw-steps--counters nsw-steps--accent"> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Hold a problem shaping workshop</h3> <p>After mobilising, the core team and relevant SMEs should hold a collaboration session to share findings from the discovery step and shape one or more problem statements. This includes capturing and shaping:</p> <ul> <li>the current problems and opportunities</li> <li>who benefits, why and how</li> <li>what success looks like for end-users and stakeholders</li> <li>measures of success</li> <li>one or more ‘how might we’ statements.</li> </ul> <h4>Wider engagement</h4> <p>If discovery has not been undertaken, more complex or multiple problem shaping workshops may be necessary. These workshops may involve external and/or multiple groups of stakeholders to help shape the problem.</p> </div> </div> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Synthesise outputs</h3> <p>After the workshop, buyers should ensure someone synthesises the insights, and frames the problems in concise language so they can be used for the challenge statement.</p> <h4>Wider engagement</h4> <p>If additional workshops involving external and/or multiple groups of stakeholders have been conducted, buyers should factor in more time, effort, or resources to synthesise findings.</p> </div> </div> </div> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <h2>Who to involve in the workshop</h2> <p>Buyers should involve all subject matter experts (SMEs) who can contribute to an understanding of the problem space and stakeholders who might be affected by, or interested in, the outcome. Relevant SME roles include ICT, digital, innovation, product and business users.</p> <p>Learn more about <a href="/stakeholder-roles#anchor-key-roles-and-subject-matter-experts-to-consider">the contribution these SMEs can make in a procurement</a>.</p> <p>Service designers, or roles with similar skills may be engaged to lead the problem shaping workshops, insights synthesis and problem framing activities.</p> <h2>Workshop tips</h2> <p>Expand the headings below to learn how to design and facilitate an effective workshop. Alternatively, you might consider engaging a Service Designer or someone with a similar skillset to do this.</p> </div> </div> <div class="block-layout-builder"> <div class="nsw-accordion js-accordion"> <div class="nsw-accordion__toggle"> <button type="button">Expand all</button> <button type="button">Collapse all</button> </div> <div class="nsw-accordion__title">Workshop principles</div> <div class="nsw-accordion__content"> <h4>Avoid proposing solutions</h4> <ul> <li>Many people are used to thinking about features and functional specifications - it is easy to default to these when they are so tangible.</li> <li>Specifications are not solution-agnostic and will only distract from understanding the fundamental problem.</li> </ul> <h4>Adopt an empathetic mindset</h4> <ul> <li>Workshop participants all bring different mindsets and perspectives, and a facilitator should display empathy towards all of them to get the best contribution from each team member.</li> <li>Facilitators also have an important role in building empathy among participants for customers, users or stakeholders that might be part of a problem space.</li> </ul> <h4>Use prompting questions</h4> <ul> <li>You might prepare some prompting questions in advance if you are familiar with the problem space.</li> <li>Sometimes just asking a simple ‘why’ can help uncover important information or see a situation from a different angle.</li> </ul> <h4>Reflect</h4> <ul> <li>Make time to step back and look for connections and patterns.</li> <li>This is where insights lie that can make solutions more relevant and meaningful to the people who will use them.</li> </ul> <h4>Keep it universal</h4> <ul> <li>Avoid using jargon, acronyms or any unnecessary complexities.</li> <li>The problem should be simple enough for anyone to understand, and ideally, to retell.</li> <li>Equip all buying team members to talk about the problem and objectives to build confidence and passion within the project.</li> </ul> <h4>Make it accessible</h4> <ul> <li>Ask stakeholders in advance if they have any special needs and ensure any technology or documents used in the workshop are accessible to all participants.</li> <li>Reach out to the <a href="mailto:innovationprocurement@customerservice.nsw.gov.au">innovation procurement advisory team</a> if you need help making your workshop more accessible or consult the <a href="https://www.digital.nsw.gov.au/delivery/accessibility-and-inclusivity-toolkit">NSW Accessibility and Inclusivity Toolkit</a>.</li> </ul> </div> <div class="nsw-accordion__title">Pre-work strategic questions</div> <div class="nsw-accordion__content"> <p>Certain questions might be best answered before starting workshops, or discussed early on the workshop agenda.</p> <h4>Who stands to benefit, how and why</h4> <p>Answering this question helps a team identify stakeholders and users and consider how life will improve for them. At this stage, you understand whether you are solving a problem for citizens or an internal team. For example, the definition of success for these groups may vary.</p> <p>If the problem you want to solve is industry or government wide, it’s crucial to understand why the market has failed to address it. Use evidence to justify why your agency should attempt to solve the problem.</p> <h4>Is the effort aligned with strategy</h4> <p>Consider whether solving the problem serves the agency’s strategic goals or fits with agency priorities. It is not unusual for teams to be working on problems that are no longer in sync with the agency strategy or mission. Or where other teams are already working on solving the same problem, or where the problem is being tackled at an All of Government strategic level. In these cases, stakeholders should reconsider the effort required (or the whole initiative).</p> </div> <div class="nsw-accordion__title">Pro questioning technique</div> <div class="nsw-accordion__content"> <p>Use the questions below as lenses to explore the problem space in a structured discussion. Use prompting questions to obtain concise meaningful insights that avoid generalisation and help accelerate Challenge Statement definition.</p> <h4>Who is affected? </h4> <p>Who is experiencing the problem? Can this user be further specified (by demographic, persona, motivation, reason for being in the situation)? Who are all the stakeholders who might be core, indirect or directly impacted by the problem?</p> <h4>What is the problem? </h4> <p>What are the struggles? What task needs to be accomplished? What pain point needs to be relieved? What are the barriers to success, and how might these be overcome? What does success look like? Who says?</p> <h4>Where does it happen? </h4> <p>What is the context in which the user experiences the problem? Is it in a physical, a digital space or both? Who else is involved?</p> <h4>Why does it matter? </h4> <p>Why is this problem worth solving? What value does it bring to the user? What value does it bring to the business? What value does it bring to the citizens of NSW?</p> </div> </div> </div> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <div class="nsw-m-top-lg"> <h2>Resources</h2> </div> <p>This rest of this page refers to workshop templates, guidance and samples.  <br>As these resources are undergoing testing, they are available on request for guided use in conjunction with the Innovation Procurement advisory team. This ensures that the guides can tailor to project needs and incorporate any improvements.</p> <p>If you wish to access the problem shaping and framing workshop guide and templates, need help making your workshop accessible, or engaging resources to lead this activity, please contact the innovation procurement advisory team directly at <a href="mailto:innovationprocurement@customerservice.nsw.gov.au">InnovationProcurement@customerservice.nsw.gov.au</a>. If you have any trouble accessing a file or document on this page, you can request an accessible version from the same email address.</p> <p>For a workshop, there are 4 templates to support you. You can navigate to individual templates at each step below, or view all templates and other resources <a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764592212796967&cot=14">here</a>.</p> </div> </div> <div class="nsw-steps nsw-steps--fill nsw-steps--accent"> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Uncover the current state and opportunity templates 1 and 2</h3> <p>Uncover current situation - problems, opportunities, who stands to benefit, how and why. 1 hr (duration will vary with project complexity and resource availability). </p> <p><strong>Resources</strong></p> <p><a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764579887641393&cot=14">Workshop template and guide to uncover the current state and opportunity - template 1 and 2</a>.</p> <p>Insights captured from this activity are used to frame user stories and/or use cases in the challenge statement.</p> </div> </div> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Define outcome and success criteria template 3</h3> <p>Define the desired future outcome in simple terms with success criteria. 1 hr (duration will vary with project complexity and resource availability).</p> <p>What is the desired outcome and success criteria?  </p> <ul> <li>Answering this question requires understanding the perspectives of stakeholders and users.</li> <li>Avoid the temptation to favour a particular solution or approach. </li> <li>This question should be addressed qualitatively and quantitatively whenever possible.</li> </ul> <p><strong>Resources</strong></p> <p><a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764579887641363&cot=14">Workshop template and guide to define outcome and success criteria – template 3</a>.</p> </div> </div> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Shape ‘How might we’ statements template 4</h3> <p>'How might we' problem statements should be narrow enough to give stakeholders direction and focus. Ensure they are broad enough to allow for creative freedom and the possibility of multiple innovative solutions. 30 mins (duration will vary with project complexity and resource availability).</p> <p><strong>Resources</strong></p> <p><a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764579887641365&cot=14">Workshop template and guide to shape ‘How might we’ statements</a>.</p> </div> </div> <div class="nsw-steps__item"> <div class="nsw-steps__content"> <h3>Synthesis and problem framing</h3> <p>Once you’ve completed the workshop activity, you’re ready to:</p> <ul> <li>Synthesise insights if there are many contributors</li> <li>Frame the problem in concise language.</li> </ul> <p><strong>Resources</strong></p> <p><a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764579887641395&cot=14">Workshop design samples</a>.</p> <p><a href="https://miro.com/app/board/uXjVNpkzbfw=/?moveToWidget=3458764579887641437&cot=14">Completed workshop samples</a>.</p> <p><a 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