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menu-item-object-page menu-item-1173"><a href="https://www.hotel-dubrovnik.hr/hr/weddings/bride-and-groom/"><span class="title">Mladenci</span></a></li> <li id="menu-item-1174" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1174"><a href="https://www.hotel-dubrovnik.hr/hr/weddings/suites/"><span class="title">Apartmani</span></a></li> <li id="menu-item-1175" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1175"><a href="https://www.hotel-dubrovnik.hr/hr/weddings/menus/"><span class="title">Izbor menua</span></a></li> <li id="menu-item-1176" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1176"><a href="https://www.hotel-dubrovnik.hr/hr/weddings/accompanying-services/"><span class="title">Popratne usluge</span></a></li> <li id="menu-item-1177" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1177"><a href="https://www.hotel-dubrovnik.hr/hr/weddings/special-offer/"><span class="title">Posebna ponuda</span></a></li> </ul> </li> <li id="menu-item-93" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-93"><a href="https://www.hotel-dubrovnik.hr/hr/offers/"><span class="title">Specijalne ponude</span></a></li> <li id="menu-item-96" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-96"><a href="https://www.hotel-dubrovnik.hr/hr/area-and-attractions/"><span class="title">Okolica&Atrakcije</span></a> <ul class="sub-menu"> <li id="menu-item-333" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-333"><a href="https://www.hotel-dubrovnik.hr/hr/category/attractions/"><span class="title">Atrakcije</span></a></li> <li id="menu-item-334" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-334"><a href="https://www.hotel-dubrovnik.hr/hr/category/events/"><span class="title">Događanja</span></a></li> </ul> </li> <li id="menu-item-338" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-338"><a href="https://www.hotel-dubrovnik.hr/hr/category/blog/"><span class="title">Blog</span></a></li> <li id="menu-item-448" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-448"><a href="https://hotel-dubrovnik.book-official-website.com/book.php?company_id=d744aba347d43884e230502bfb89326b&hotel=bd1917029bfe5fa78f6f5cdb2874c8db"><span class="title">REZERVIRAJ</span></a></li> </ul></nav> </header> <div class="narrow narrow-paded article"> <h1>Pravila zaštite privatnosti</h1> <div> <p><p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik d.d. OIB</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">8403090368, Ljudevita Gaja 1, 10000 Zagreb obrađuje osobne podatke korisnika svojih usluga i posjetitelja stranice www.hotel-dubrovnik/hr u skladu s važećim propisima kojima je regulirana zaštita osobnih podataka (Opća uredba o zaštiti podataka 2016/679, Zakon o provedbi Opće uredbe o zaštiti podataka NN 42/18).</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Osobni podaci ispitanika obrađuju se isključivo u slučaju potrebe i kad za to postoji odgovarajuća zakonska osnova prema odredbama Opće uredbe o zaštiti podataka: pravna obaveza, ugovorni odnos, privola ispitanika, zaštita ključnih interesa ispitanika ili legitimni interes Hotela Dubrovnik d.d.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik d.d. posvećuje veliku važnost zaštiti osobnih podataka svojih gostiju, zaposlenika, posjetitelja, korisnika web stranice Društva i svih drugih korisnika naših usluga te se obvezuje tretirati osobne podatke kao povjerljivu informaciju i poslovnu tajnu.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik d.d. obrađuje Vaše osobne podatke u sljedeće svrhe:</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Korištenje rezervacijskog sustava</b></span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Obrađujući upite za rezervaciju prikupljamo vaše ime i prezime, adresu stanovanja, adresu elektroničke pošte i telefon te informacije koje su nam nužne kako bismo vam pružili relevantne povratne informacije o smještaju i drugim uslugama koje pružamo.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Nakon što uspješno potvrdimo vašu rezervaciju evidentirat ćemo vas kao našeg gosta, a vaše osobne podatke ćemo obrađivati isključivo u cilju pružanja usluge koju ste ugovorili, te prijave u centralni informacijski sustav za evidenciju turista što je zakonska obaveza u Republici Hrvatskoj. </span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">U te svrhe, prilikom prijave u hotel tražit ćemo od vas i dodatne podatke kao što su broj, datum i mjesto izdavanja osobnog dokumenta, državljanstvo, država prebivališta, datum i mjesto rođenja, te registarska oznaka vozila ukoliko koristite naše usluge smještaja vozila.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Opisane obrade navedenih podataka su nužne za pružanje usluga smještaja.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Promotivne poruke</b></span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Ukoliko nam date prethodnu suglasnost ili prijavite svoju e mail adresu u web obrazac za primanje newslettera, obavještavat ćemo vas o pogodnostima, popustima i novostima u našoj ponudi.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">U svakom trenutku možete odustati od primanja promotivnih poruka na način da odaberete ponuđenu opciju odjave u primljenoj promotivnoj poruci. U slučaju neuspjele odjave, molimo kontaktirajte našu tehničku službu na adresu: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="0b6a6f796e786a4b63647f6e67266f7e6979647d656260256379">[email protected]</a></span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Ankete i upitnici</b></span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Vaše mišljenje nam je izrazito važno. Želimo znati jeste li zadovoljni našim uslugama i gdje po Vašem mišljenju ima mjesta za napredak. Stoga bismo željeli čuti od vas. Sudjelovanje je dobrovoljno kao i upis osobnih podataka u anketne listiće. </span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Upiti i reklamacije</b></span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Ponekad se Vaše iskustvo razlikuje od očekivanog, a ponekad se događaju i greške. Zadovoljstvo naših gostiju nam je najvažnije. Kako bismo odgovorili na sve vaše upite ili eventualne reklamacije, trebamo Vaše podatke poput imena, prezimena i adrese elektroničke pošte kako bismo Vas mogli kontaktirati. Ukoliko nam se obratite s vašim upitima podatke koje nam pri tome dostavite obrađujemo isključivo kako bismo vam mogli odgovoriti i riješiti vaš problem.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Osobni podaci koju su nužni za rješavanje reklamacija na pruženu uslugu čuvaju se od dana zaprimanja sukladno propisima kojima se uređuju prava potrošača i pružanje ugostiteljskih usluga.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Primatelji osobnih podataka</b></span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Vaše osobne podatke ne prosljeđujemo trećim osobama osim kada je to nužno za pružanje usluge koju ste sami zatražili (npr. organizaciju izleta, prijevoza ili neku drugu uslugu). Također, prema zakonima Republike Hrvatske dužni smo u zakonom određenim slučajevima proslijediti podatke gostiju i drugih korisnika nadležnim tijelima u skladu sa primjenjivom zakonskom regulativom.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Izuzetak ovom pravilu su podaci o posjetiteljima naših web stranica koje u svrhu boljeg razumijevanja potreba korisnika, unapređenja proizvoda i usluga te kako bi se korisnicima pružila usluga s potpunim funkcionalnostima i što kvalitetnijim sadržajem, korištenjem kolačića (cookies) sa naših web stranica prikuplja Google Analytics. Podaci koje prikuplja ovaj servis uključuju IP adresu korisnika, podatke o pregledniku, jeziku, operativnom sustavu i druge standardne podatke potrebne za statističku analizu posjetitelja web stranica. </span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik d.d. ne prikuplja ove kategorije osobnih podataka, ne koristi ih u svojim obradama niti im može ostvariti pristup.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Kolačići (cookies)</b></span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Svojim gostima i korisnicima naših usluga želimo pružiti prilagođeno i osobno iskustvo. Naše web stranice u tu svrhu sadrže kolačiće. Kolačići su malene datoteke koje se pospremaju na Vaše računalo dok posjećujete našu web stranicu. Pomoću kolačića možemo zabilježiti Vaše aktivnosti ili postavke i omogućiti da sljedeći puta kada posjetite naše web stranice dobijete personalizirane obavijesti o uslugama i ponudama koje bi Vas mogle zanimati. Zahvaljujući kolačićima znamo da ste već bili ovdje i sadržaj koji vam prikazujemo možemo prilagoditi vašim interesima.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Pored ovih, na načim web stranicama koristimo i kolačiće trećih strana poput Google Analytics čija je primjena opisana u prethodnom poglavlju.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Svoj internetski pretraživač možete konfigurirati i tako da se onemogući zapisivanje kolačića na vaše računalo. Za postizanje najboljeg korisničkog iskustva preporučamo standardne postavke web preglednika. Više informacija o kolačićima možete pronaći na https://policies.google.com/technologies/cookies.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Pohrana osobnih podataka</b></span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Vaši se osobni podaci pohranjuju u skladu i na rokove određene zakonima koji reguliraju naše poslovanje kao i i poslovnom politikom Hotela Dubrovnik d.d. Istekom rokova, vaše ćemo osobne podatke obrisati. Više o uvjetima korištenja internetskih stranica Hotela Dubrovnik d.d. možete saznati na adresi: https://www.hotel-dubrovnik.hr/hr/pravilakoristenja. </span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Mjere zaštite osobnih podataka</b></span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik svojim gostima, korisnicima i partnerima jamči odgovarajuću razinu sigurnosti obrade podataka. Kako bismo osigurali odgovarajuću povjerljivost, cjelovitost i raspoloživost osobnih podataka temeljem procjene rizika obrade podataka provodimo uz odgovarajuće tehničke i organizacijske sigurnosne mjere.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Obrade podataka provodimo u skladu s načelima obrade osobnih podataka i načelima informacijske sigurnosti. Prikupljamo samo one podatke koji su nužni za svrhu obrade i ne čuvamo ih dulje nego što je to potrebno.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Prava ispitanika</b></span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Ovisno o svrsi i pravnom temelju obrade osobnih podataka, primjenjivim propisima domaćeg i europskog zakonodavstva i drugim okolnostima, uvijek možete zatražiti:</span></span> •<span style="font-family: Arial, serif;"><span style="font-size: medium;"> pristup svojim osobnim podacima,</span></span> •<span style="font-family: Arial, serif;"><span style="font-size: medium;"> ispravak svojih osobnih podataka,</span></span> •<span style="font-family: Arial, serif;"><span style="font-size: medium;"> brisanje svojih osobnih podataka,</span></span> •<span style="font-family: Arial, serif;"><span style="font-size: medium;"> ograničenje obrade svojih osobnih podataka.</span></span> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Ukoliko smatrate da je neko od vaših prava povrijeđeno možete uložiti prigovor na obradu osobnih podataka nacionalnom nadzornom tijelu. U RH nadzorno tijelo je Agencija za zaštitu osobnih podataka, Martićeva 14, 10 000 Zagreb, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="7d1c07120d3d1c07120d53150f">[email protected]</a>.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: large;"><b>Kontakt za zaštitu osobnih podataka</b></span></span> <p align="justify"><a name="_GoBack"></a> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Sukladno važećim zakonskim propisima svaki zahtjev/upit za zaštitu osobnih podataka bit će riješen što je prije moguće, a najkasnije u roku od 30 dana od zaprimanja.</span></span></p> <p align="justify"><span style="font-family: Arial, serif;"><span style="font-size: medium;">Prilikom kontakta i postavljanja navedenih zahtjeva uložit ćemo razumne napore da potvrdimo Vaš identitet i spriječimo neovlaštenu i nedopuštenu obradu osobnih podataka.</span></span></p> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Kontakt podaci službenika za zaštitu podataka:</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Hotel Dubrovnik d.d.</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">n/r Službenik za zaštitu podataka</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Ulica Ljudevita Gaja 1</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">10000 Zagreb</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Kontakt službenika za zaštitu podataka:</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="85f6ffeaf5c5edeaf1e0e9a8e1f0e7f7eaf3ebeceeabedf7">[email protected]</a></span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Izmjene i dopune Pravila</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Obavijest o izmjenama i dopunama Pravila biti će pravovremeno objavljena i dostupna na stranicama Hotela Dubrovnik d.d. www.hotel-dubrovnik.hr</span></span> <span style="font-family: Arial, serif;"><span style="font-size: medium;">Ova Pravila primjenjuju se od 25.07.2019.</span></span></p> </div> </div> <footer> <div class="contact"> <h3>KONTAKT</h3> <p> Hotel Dubrovnik d.d.<br> <a href="https://goo.gl/maps/QX3AGcsjXck">Ljudevita Gaja 1, PP 246, 10000 Zagreb, Croatia</a><br> OIB 8403090368<br> E: <a href="/cdn-cgi/l/email-protection#4c25222a230c24233829206128392e3e233a22252762243e"><span class="__cf_email__" data-cfemail="2e474048416e46415a4b42034a5b4c5c415840474500465c">[email protected]</span></a><br> T: <a href="tel:+38514863512">+385 1 4863 512</a> </p> </div> <div class="sitemap"> <h3>MAPA WEBA</h3> <span> <a href="https://www.hotel-dubrovnik.hr/hr/hotel-overview/">O hotelu</a> <a href="https://www.hotel-dubrovnik.hr/hr/rooms-and-suites/">Sobe&Apartmani</a> <a href="https://www.hotel-dubrovnik.hr/hr/dining/">Gastronomija</a> <a href="https://www.hotel-dubrovnik.hr/hr/meetings/">Sastanci</a> <a href="https://www.hotel-dubrovnik.hr/hr/weddings/">Vjenčanja</a> <a href="https://www.hotel-dubrovnik.hr/hr/offers/">Specijalne ponude</a> <a href="https://www.hotel-dubrovnik.hr/hr/area-and-attractions/">Okolica&Atrakcije</a> <a href="https://www.hotel-dubrovnik.hr/hr/category/blog/">Blog</a> <a href="https://hotel-dubrovnik.book-official-website.com/book.php?company_id=d744aba347d43884e230502bfb89326b&hotel=bd1917029bfe5fa78f6f5cdb2874c8db">REZERVIRAJ</a> <a href="https://www.hotel-dubrovnik.hr/hr/privacy-notice/">Pravila zaštite privatnosti</a> </span> </div> <div class="newsletter"> <h3>NEWSLETTER</h3> <form action=""> <input type="text" placeholder="Enter your email"> <button type="button"></button> <span>By submitting this form, I agree to having my personal and contact information processed and used for the purpose of marketing communications. 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