IT Service Desk | IT Services

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head> <meta charset="utf-8" /> <script async src="https://www.googletagmanager.com/gtag/js?id=G-T341WS0BP0"></script> <script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag("config", "G-T341WS0BP0", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","allow_ad_personalization_signals":false});</script> <meta name="description" content="Requesting IT assistance through the service desk, hotline, email, web, etc" /> <link rel="canonical" href="https://www.cityu.edu.hk/its/services-facilities/it-service-desk" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width,initial-scale=1.0,maximum-scale=1.0,user-scalable=0" /> <meta http-equiv="x-ua-compatible" content="ie=edge" /> <link rel="icon" href="/its/themes/custom/cityu_template_theme/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en" href="https://www.cityu.edu.hk/its/services-facilities/it-service-desk" /> <title>IT Service Desk | IT Services</title> <link rel="stylesheet" media="all" href="/its/sites/g/files/asqsls6511/files/css/css_nQT3TMsESg1ODBeKb1gxXi3hlUQAhzcADqSZrbzjd5o.css?delta=0&language=en&theme=cityu_template_theme&include=eJyNT9sKwyAM_SE3P6lEzawsNZJEaP9-bnQM2j7sIZBzyeEkFtv6pMp-jIsfZLg0AsPJZlzQR9UJUzEWl5kz4QQVaLMS1R8Jp5uOcx9AcU97r3tSJg5AN7WNSs0uMJuaQBsekcJH_bLNP55HJ4pAWBPItYNKni3w6nC1kfP0SXoDuu_QNRDIo9msX-XH3HttPVDRGdP5hyAIKUpfwlmrnPAFhM6TLA" /> <link rel="stylesheet" media="all" href="/its/sites/g/files/asqsls6511/files/css/css_pX-O8RdcyzPB0AWdPUAPu6HxvWkeJEHBE8934Fgd0ys.css?delta=1&language=en&theme=cityu_template_theme&include=eJyNT9sKwyAM_SE3P6lEzawsNZJEaP9-bnQM2j7sIZBzyeEkFtv6pMp-jIsfZLg0AsPJZlzQR9UJUzEWl5kz4QQVaLMS1R8Jp5uOcx9AcU97r3tSJg5AN7WNSs0uMJuaQBsekcJH_bLNP55HJ4pAWBPItYNKni3w6nC1kfP0SXoDuu_QNRDIo9msX-XH3HttPVDRGdP5hyAIKUpfwlmrnPAFhM6TLA" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-W2D786V');</script>  </head> <body class="layout-no-sidebars page-node-4576 path-node node--type-cityu-service">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W2D786V" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <a href="#main-content" class="visually-hidden focusable skip-link"> Skip to main content </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div id="page-wrapper"> <div id="page" class="cityu-template-department-service"> <header id="header" class="header" role="banner" aria-label="Site header"> <nav class="navbar" id="navbar-top"> <div class="container"> <div class="row"> <div class="col-12 t-header-wrapper"> <div class="t-header-left"> <a href="https://www.cityu.edu.hk" title="CityU" rel="home noopener noreferrer" class="navbar-brand-hk" target="_blank"> <img src="//template.cityu.edu.hk/template/logo/cityu/cityu_vertical_logo_cmyk.svg" alt="CityU" class="img-fluid d-inline-block align-top"> <img src="//template.cityu.edu.hk/template/logo/cityu/cityu_mini_logo.svg" alt="CityU" class="t-header-logo-m"> </a> <div class="t-services-wrapper"> <a href="/its" class="d-none d-lg-block t-service-name">Information Technology Services</a> <a href="/its" class="d-block d-lg-none tm-service-name">Information Technology Services</a> </div> </div> <div class="t-header-search" role="search"> <form action="https://www.cityu.edu.hk/cityusearch" method="get"> <fieldset> <div class="cityu-search-text-wrapper"> <input type="text" name="q" class="t-header-text" placeholder="Search"> <input type="submit" class="cityu-search-button" value=""> <div class="t-header-search-icon"></div> <input type="hidden" name="site" value=""> </div> </fieldset> </form> </div> <div class="t-nav-toggle"></div> </div> </div> </div> <div class="t-nav-collapse"></div> </nav> <nav class="navbar navbar-expand-lg t-header-nav-wrapper" id="navbar-main"> <div class="container"> <div class="row"> <div class="col-12 t-primary-menu"> <a href="/its" class="t-backhome-icon"></a> <nav role="navigation" aria-labelledby="block-cityu-template-theme-main-menu-menu" id="block-cityu-template-theme-main-menu" data-block-plugin-id="system_menu_block:main" class="block block-menu navigation menu--main"> <h2 class="visually-hidden" id="block-cityu-template-theme-main-menu-menu">Main navigation</h2> <ul id="block-cityu-template-theme-main-menu" class="clearfix t-navbar-nav t-menu-level-0"> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>Services & Facilities<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities" class="t-nav-link" data-drupal-link-system-path="node/21"><span>List of Services & Facilities<i class=""></i></span></a> </li> <li class="t-dropdown-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>IT Services At-a-glance<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-2"> <li class="t-dropdown-item"> <a href="/its/services-facilities/at-a-glance/it-services-staff" class="t-nav-link" data-drupal-link-system-path="node/4941"><span>IT Services for Staff<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/at-a-glance/it-services-students" class="t-nav-link" data-drupal-link-system-path="node/4946"><span>IT Services for Students<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities?a=36" class="t-nav-link" data-drupal-link-query="{"a":"36"}" data-drupal-link-system-path="node/21"><span>IT Services for Alumni<i class=""></i></span></a> </li> </ul> </li> </ul> </li> <li class="nav-item"> <a href="https://www.cityu.edu.hk/csc/deptweb/infosecurity/index.htm" class="t-nav-link menu-external-link" target="_blank"><span>Information Security<i class=""></i></span></a> </li> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>News & Events<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/news" class="t-nav-link" data-drupal-link-system-path="node/56"><span>News<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/announcements" class="t-nav-link" data-drupal-link-system-path="node/51"><span>Announcements<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/events" class="t-nav-link" data-drupal-link-system-path="node/61"><span>Events<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-active t-dropdown"> <span class="t-nav-link t-active t-dropdown-toggle"><span>Get Help<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item t-active"> <a href="/its/services-facilities/it-service-desk" class="t-nav-link t-active is-active" data-drupal-link-system-path="node/4576"><span>IT Service Desk<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp?id=sc_category&sys_id=e87e0cc6db0d5c10b4a59a64db9619d5&catalog_id=-1" class="t-nav-link menu-external-link" target="_blank"><span>Make a Request<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp?id=sc_task" class="t-nav-link menu-external-link" target="_blank"><span>View your Requests<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp/?id=sc_category&sys_id=ef414028db84b340f2d7f4eb0c961925&catalog_id=-1" class="t-nav-link menu-external-link" target="_blank"><span>Report an Issue<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/get-help/z-index" class="t-nav-link" data-drupal-link-system-path="node/306"><span>Search User Guides & FAQs<i class=""></i></span></a> </li> <li class="t-dropdown-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>Departmental Support<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-2"> <li class="t-dropdown-item"> <a href="https://cityuhk.service-now.com/sp?id=all_deptdna" class="t-nav-link menu-external-link" target="_blank"><span>List of Dept. Network Administrators (DNA)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/esu/stafflan/CASCoordinator.htm" class="t-nav-link menu-external-link" target="_blank"><span>ESU Coordinators of Central Administrative Systems<i class=""></i></span></a> </li> </ul> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>IT Links<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>Associated Offices<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-2"> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/csc/" class="t-nav-link menu-external-link" target="_blank"><span>Computing Services Centre<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/esu/" class="t-nav-link menu-external-link" target="_blank"><span>Enterprise Solutions Office<i class=""></i></span></a> </li> </ul> </li> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/its/policies-guidelines" target="_self" class="t-nav-link"><span>Policies and Guidelines<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/information-strategy-and-governance-committee" class="t-nav-link" data-drupal-link-system-path="node/12336"><span>Information Strategy and Governance Committee<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item"> <a href="/its/contact-central-it" class="t-nav-link" data-drupal-link-system-path="node/5446"><span>Contact Us<i class=""></i></span></a> </li> </ul> </nav> </div> </div> </div> </nav> <div class="t-sidebar-mobile"> <a class="t-sidebar-collapse collapsed" href="#0" role="button"> <p class="nav-sidebar-normal"></p> <p class="sidebar-close">Close</p> <span></span> </a> </div> </header> <div class="t-search-input"></div> <div class="highlighted"> <aside class="container section clearfix" role="complementary"> <div data-drupal-messages-fallback class="hidden"></div> </aside> </div> <div id="main-wrapper" class="layout-main-wrapper clearfix"> <div id="block-cityu-template-theme-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <div class="content"> <article data-history-node-id="4576" about="/its/services-facilities/it-service-desk" class="node node--type-cityu-service node--view-mode-full clearfix"> <header> </header> <div class="node__content clearfix"> <div class="layout layout-normal-page"> <div data-block-plugin-id="system_breadcrumb_block" class="block block-system block-system-breadcrumb-block"> <div class="content"> <div class="section-breadcrumb"> <nav role="navigation" aria-label="breadcrumb" class="container"> <div class="breadcrumb"> <div class="breadcrumb-position"> <div class="breadcrumb-home"> <a href="/its"></a> </div> <div class="breadcrumb-others"> <a href="/its/" class="breadcrumb-first">Home</a> <span></span> <a href="/its/services-facilities">Services & Facilities</a> <span></span> <a href="javascript:;" class="active"> IT Service Desk </a> </div> </div> </div> </nav> </div> </div> </div> <div class="main-and-sidebar-wrapper"> <div class="container container-transform"> <div class="row"> <div class="col-lg-3"> <div class="region-sidebar"> <nav role="navigation" aria-labelledby="-menu" data-block-plugin-id="system_menu_block:service-menu" class="block block-menu navigation menu--service-menu"> <h2 class="visually-hidden" id="-menu">Internet Services</h2> <ul class="clearfix t-navbar-nav t-menu-level-0"> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=38" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"38"}" data-drupal-link-system-path="node/21"><span>Account and Access Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/cityu-eid-authentication" class="t-nav-link" data-drupal-link-system-path="node/41"><span>CityU EID & Authentication<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/secondary-accounts" class="t-nav-link" data-drupal-link-system-path="node/31"><span>Secondary Accounts<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/university-smart-cards" class="t-nav-link" data-drupal-link-system-path="node/4626"><span>University Smart Cards<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/identity-access-management-single-sign-sso" class="t-nav-link" data-drupal-link-system-path="node/3366"><span>Identity Access Management & Single Sign-On (SSO)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/change-and-reset-password" class="t-nav-link" data-drupal-link-system-path="node/5951"><span>Change and Reset Password<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/multi-factor-authentication-mfa" class="t-nav-link" data-drupal-link-system-path="node/4551"><span>Multi-Factor Authentication (MFA)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/windows-active-directory-policy-management" class="t-nav-link" data-drupal-link-system-path="node/3596"><span>Windows / Active Directory Policy Management<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=43" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"43"}" data-drupal-link-system-path="node/21"><span>Application and Data Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/aims-banner" class="t-nav-link" data-drupal-link-system-path="node/3716"><span>AIMS and Banner<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/api-gateway-and-api-management" class="t-nav-link" data-drupal-link-system-path="node/4601"><span>API Gateway and API Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/central-payment-gateway" class="t-nav-link" data-drupal-link-system-path="node/4596"><span>Central Payment Gateway<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/cityu-mobile-app" class="t-nav-link" data-drupal-link-system-path="node/3696"><span>CityU Mobile App<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/cityu-portal" class="t-nav-link" data-drupal-link-system-path="node/3761"><span>CityU Portal<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/cityu-scholars" class="t-nav-link" data-drupal-link-system-path="node/3756"><span>CityU Scholars<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/degree-auditing-and-academic-planning-degreeworks" class="t-nav-link" data-drupal-link-system-path="node/4566"><span>Degree Auditing and Academic Planning (DegreeWorks)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/e-recruitment" class="t-nav-link" data-drupal-link-system-path="node/4591"><span>e-Recruitment<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/finance-and-procurement-system-oracle-e-business-suite" class="t-nav-link" data-drupal-link-system-path="node/3751"><span>Finance and Procurement System (Oracle e-Business Suite)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/grade-reporting-i-assessment" class="t-nav-link" data-drupal-link-system-path="node/4561"><span>Grade Reporting (i-Assessment)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/mobile-app-publication" class="t-nav-link" data-drupal-link-system-path="node/5216"><span>Mobile App Publication<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/research-project-management-system-eric" class="t-nav-link" data-drupal-link-system-path="node/3731"><span>Research Project Management System (ERIC)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/booking-systems" class="t-nav-link" data-drupal-link-system-path="node/3721"><span>Booking Systems<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=41" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"41"}" data-drupal-link-system-path="node/21"><span>Communication and Collaboration<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/email" class="t-nav-link" data-drupal-link-system-path="node/3566"><span>Email<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/mass-email-sending" class="t-nav-link" data-drupal-link-system-path="node/3726"><span>Mass Email Sending<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/cityu-announcement-portal-cap" class="t-nav-link" data-drupal-link-system-path="node/3411"><span>CityU Announcement Portal (CAP)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/microsoft-teams" class="t-nav-link" data-drupal-link-system-path="node/5331"><span>Microsoft Teams<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/microsoft-copilot-enterprise" class="t-nav-link" data-drupal-link-system-path="node/12066"><span>Microsoft Copilot for Enterprise<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/sharepoint-online" class="t-nav-link" data-drupal-link-system-path="node/3436"><span>SharePoint Online<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/telephony-services-ip-phones" class="t-nav-link" data-drupal-link-system-path="node/3446"><span>Telephony Services (IP Phones)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/sms-gateway" class="t-nav-link" data-drupal-link-system-path="node/3551"><span>SMS Gateway<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/video-conferencing-solutions" class="t-nav-link" data-drupal-link-system-path="node/3441"><span>Video Conferencing Solutions<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=40" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"40"}" data-drupal-link-system-path="node/21"><span>Cloud, Data Centre and Server Hosting<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/cloud-hosting-azure-aws" class="t-nav-link" data-drupal-link-system-path="node/4651"><span>Cloud Hosting (Azure / AWS)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/devops-engineering" class="t-nav-link" data-drupal-link-system-path="node/4796"><span>DevOps Engineering<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/network-operation-centre-system-monitoring" class="t-nav-link" data-drupal-link-system-path="node/4801"><span>Network Operation Centre (System Monitoring)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/server-hosting-data-centre-management" class="t-nav-link" data-drupal-link-system-path="node/4631"><span>Server Hosting & Data Centre Management<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=46" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"46"}" data-drupal-link-system-path="node/21"><span>IT Security<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/security-assessment-and-review" class="t-nav-link" data-drupal-link-system-path="node/3686"><span>Security Assessment and Review<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/endpoint-security-management" class="t-nav-link" data-drupal-link-system-path="node/4676"><span>Endpoint Security Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/firewall-security-policies" class="t-nav-link" data-drupal-link-system-path="node/4781"><span>Firewall Security Policies<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/policy-advice" class="t-nav-link" data-drupal-link-system-path="node/4686"><span>Policy Advice<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/security-information-and-event-management" class="t-nav-link" data-drupal-link-system-path="node/4666"><span>Security Information and Event Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/server-security-management" class="t-nav-link" data-drupal-link-system-path="node/4681"><span>Server Security Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/system-vulnerability-scanning" class="t-nav-link" data-drupal-link-system-path="node/4656"><span>System Vulnerability Scanning<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-application-firewall" class="t-nav-link" data-drupal-link-system-path="node/4786"><span>Web Application Firewall<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-application-inspect" class="t-nav-link" data-drupal-link-system-path="node/4661"><span>Web Application Inspect<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=45" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"45"}" data-drupal-link-system-path="node/21"><span>Network Connectivity and Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/wired-connection" class="t-nav-link" data-drupal-link-system-path="node/3376"><span>Wired Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-private-network-vpn" class="t-nav-link" data-drupal-link-system-path="node/3381"><span>Virtual Private Network (VPN)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/on-campus-wi-fi-connection" class="t-nav-link" data-drupal-link-system-path="node/3386"><span>On-campus Wi-Fi Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/off-campus-wi-fi-connection" class="t-nav-link" data-drupal-link-system-path="node/3391"><span>Off-campus Wi-Fi Connection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/internet-things-iot-connections" class="t-nav-link" data-drupal-link-system-path="node/3396"><span>Internet-of-Things (IoT) Connections<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/domain-name-application-and-management" class="t-nav-link" data-drupal-link-system-path="node/3361"><span>Domain Name Application and Management<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=42" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"42"}" data-drupal-link-system-path="node/21"><span>End User Computing and Desktop Management<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/cloud-storage" class="t-nav-link" data-drupal-link-system-path="node/5321"><span>Cloud Storage<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/computer-set-and-configurations" class="t-nav-link" data-drupal-link-system-path="node/5001"><span>Computer Set Up and Configurations<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/computers-management-lecture-theatres-and-classrooms" class="t-nav-link" data-drupal-link-system-path="node/3461"><span>Computers Management in Lecture Theatres and Classrooms<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/data-removal-service" class="t-nav-link" data-drupal-link-system-path="node/5066"><span>Data Removal Service<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/desktop-management" class="t-nav-link" data-drupal-link-system-path="node/4726"><span>Desktop Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/express-terminals" class="t-nav-link" data-drupal-link-system-path="node/3471"><span>Express Terminals<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/robotic-process-automation" class="t-nav-link" data-drupal-link-system-path="node/4606"><span>Robotic Process Automation<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/information-classification-and-protection" class="t-nav-link" data-drupal-link-system-path="node/5131"><span>Information Classification and Protection<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/mobile-device-management" class="t-nav-link" data-drupal-link-system-path="node/4806"><span>Mobile Device Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/open-access-terminals" class="t-nav-link" data-drupal-link-system-path="node/4996"><span>Open Access Terminals<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-survey" class="t-nav-link" data-drupal-link-system-path="node/3681"><span>Online Survey<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/printer-print-queue-management" class="t-nav-link" data-drupal-link-system-path="node/4991"><span>Printer & Print Queue Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/remote-desktop" class="t-nav-link" data-drupal-link-system-path="node/3591"><span>Remote Desktop<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/shared-network-drive" class="t-nav-link" data-drupal-link-system-path="node/3601"><span>Shared Network Drive<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/teaching-studios-computer-laboratories" class="t-nav-link" data-drupal-link-system-path="node/3466"><span>Teaching Studios (Computer Laboratories)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/url-shortener-shorturl" class="t-nav-link" data-drupal-link-system-path="node/4966"><span>URL Shortener (ShortURL)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-desktop-service" class="t-nav-link" data-drupal-link-system-path="node/3476"><span>Virtual Desktop Service<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/e-signature-service" class="t-nav-link" data-drupal-link-system-path="node/7981"><span>e-Signature Service<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=39" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"39"}" data-drupal-link-system-path="node/21"><span>Printing and Scanning Facilities<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/printing-teaching-studios" class="t-nav-link" data-drupal-link-system-path="node/3846"><span>Printing in Teaching Studios<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/free-quota-printing-students" class="t-nav-link" data-drupal-link-system-path="node/3851"><span>Free Quota Printing for Students<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/charged-printing-students" class="t-nav-link" data-drupal-link-system-path="node/3856"><span>Charged Printing for Students<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/scanning-facilities" class="t-nav-link" data-drupal-link-system-path="node/3861"><span>Scanning Facilities<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/multiple-choice-scanning-using-omr" class="t-nav-link" data-drupal-link-system-path="node/4691"><span>Multiple Choice Scanning Using OMR<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=47" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"47"}" data-drupal-link-system-path="node/21"><span>Software Licenses and Deployment<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/software-copyright-management" class="t-nav-link" data-drupal-link-system-path="node/3616"><span>Software Copyright Management<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/software-mass-deployment" class="t-nav-link" data-drupal-link-system-path="node/3611"><span>Software Mass Deployment<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/campus-wide-software-licenses" class="t-nav-link" data-drupal-link-system-path="node/4711"><span>Campus-wide Software Licenses<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=48" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"48"}" data-drupal-link-system-path="node/21"><span>Teaching and Learning Support<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/learning-management-system" class="t-nav-link" data-drupal-link-system-path="node/3691"><span>Learning Management System<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/virtual-classroom" class="t-nav-link" data-drupal-link-system-path="node/4716"><span>Virtual Classroom<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/class-response-system" class="t-nav-link" data-drupal-link-system-path="node/3706"><span>In-class Response System<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/plagiarism-check" class="t-nav-link" data-drupal-link-system-path="node/3701"><span>Plagiarism Check<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/lecture-capture" class="t-nav-link" data-drupal-link-system-path="node/3676"><span>Lecture Capture<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-test" class="t-nav-link" data-drupal-link-system-path="node/3576"><span>Online Test<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/gartner" class="t-nav-link" data-drupal-link-system-path="node/5051"><span>Gartner<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/grammarly" class="t-nav-link" data-drupal-link-system-path="node/7056"><span>Grammarly<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=49" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"49"}" data-drupal-link-system-path="node/21"><span>User Communication and Training<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/online-courses-linkedin-learning" class="t-nav-link" data-drupal-link-system-path="node/3661"><span>Online Courses (LinkedIn Learning)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/it-forum" class="t-nav-link" data-drupal-link-system-path="node/3666"><span>IT Forum<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/it-news" class="t-nav-link" data-drupal-link-system-path="node/3651"><span>IT News<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities?c=44" class="t-nav-link t-dropdown-toggle" data-drupal-link-query="{"c":"44"}" data-drupal-link-system-path="node/21"><span>Web Hosting<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/departmental-web-design-template" class="t-nav-link" data-drupal-link-system-path="node/3766"><span>Departmental Web Design Template<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/static-web-hosting" class="t-nav-link" data-drupal-link-system-path="node/3401"><span>Static Web Hosting<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/web-content-management-platform-drupal" class="t-nav-link" data-drupal-link-system-path="node/3746"><span>Web Content Management Platform (Drupal)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/microsoftnet-application-hosting" class="t-nav-link" data-drupal-link-system-path="node/3421"><span>Microsoft.NET Application Hosting<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/personal-web-hosting" class="t-nav-link" data-drupal-link-system-path="node/3456"><span>Personal Web Hosting<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <a href="/its/services-facilities" class="t-nav-link t-dropdown-toggle" data-drupal-link-system-path="node/21"><span>High-Performance Computing (HPC) and Research Computing<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/hpc-account-request" class="t-nav-link" data-drupal-link-system-path="node/4856"><span>HPC Account Request<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/aimachine-learning-environment" class="t-nav-link" data-drupal-link-system-path="node/4866"><span>AI/Machine Learning Environment<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--collapsed"> <a href="/its/services-facilities" class="t-nav-link" data-drupal-link-system-path="node/21"><span>Smart Campus and AV<i class=""></i></span></a> </li> <li class="nav-item menu-item--expanded t-active t-dropdown"> <a href="/its/services-facilities" class="t-nav-link t-active t-dropdown-toggle" data-drupal-link-system-path="node/21"><span>User Support<i class=""></i></span></a> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities/notebook-computer-loan" class="t-nav-link" data-drupal-link-system-path="node/7486"><span>Notebook Computer Loan<i class=""></i></span></a> </li> <li class="t-dropdown-item t-active"> <a href="/its/services-facilities/it-service-desk" class="t-nav-link t-active is-active" data-drupal-link-system-path="node/4576"><span>IT Service Desk<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/service-portal-servicenow" class="t-nav-link" data-drupal-link-system-path="node/3581"><span>Service Portal (ServiceNow)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/classroom-support" class="t-nav-link" data-drupal-link-system-path="node/4581"><span>Classroom Support<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/event-support-it-av" class="t-nav-link" data-drupal-link-system-path="node/4586"><span>Event Support (IT & AV)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/portable-led-wall" class="t-nav-link" data-drupal-link-system-path="node/7011"><span>Portable LED Wall<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/facilities-students-special-education-needs-sen" class="t-nav-link" data-drupal-link-system-path="node/4731"><span>Facilities for Students with Special Education Needs (SEN)<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/computer-warranty-scheme" class="t-nav-link" data-drupal-link-system-path="node/4721"><span>Computer Warranty Scheme<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/campus-video-broadcast" class="t-nav-link" data-drupal-link-system-path="node/3431"><span>On-campus Video Broadcast<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/services-facilities/video-demand-cityvod" class="t-nav-link" data-drupal-link-system-path="node/3546"><span>Video-on-Demand (CityVoD)<i class=""></i></span></a> </li> </ul> </li> </ul> </nav> <div data-block-plugin-id="entity_field:node:field_cityu_service_contact" class="block block-ctools-block block-entity-fieldnodefield-cityu-service-contact"> <h2>Contact Information</h2> <div class="content"> <div class="field field--name-field-cityu-service-contact field--type-entity-reference field--label-hidden field__item"> <div > <div class="field field--name-title field--type-string field--label-hidden field__item">IT Service Desk</div> <div class="field field--name-field-cityu-poi-telephone field--type-string field--label-above"> <div class="field__label">Telephone</div> <div class="field__item"> <p><a href="tel:+852 3442-8340">+852 3442-8340</a></p> </div> </div> <div class="field field--name-field-cityu-poi-email field--type-email field--label-above"> <div class="field__label">E-mail</div> <div class="field__item"><a href="mailto:IT.ServiceDesk@cityu.edu.hk">IT.ServiceDesk@cityu.edu.hk</a></div> </div> <div class="field field--name-field-cityu-enquiry field--type-link field--label-above"> <div class="field__label">Others</div> <div class="field__item"><a href="https://teams.microsoft.com/l/chat/0/0?users=cschelp%40um.cityu.edu.hk">Microsoft Teams</a></div> </div> </div> </div> </div> </div> <div data-block-plugin-id="entity_field:node:field_cityu_service_location" class="block block-ctools-block block-entity-fieldnodefield-cityu-service-location"> <h2>Location</h2> <div class="content"> <div class="field field--name-field-cityu-service-location field--type-entity-reference field--label-hidden field__items"> <div class="field__item"> <div > <a href="https://cityuweb.wcm.cityu.edu.hk/about/campus/map#code:CSC-SVC" >4/F, Li Dak Sum Yip Yio Chin Academic Building, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong, Kowloon, Hong Kong SAR </a> </div> </div> </div> </div> </div> </div> </div> <div class="col-lg-9 region-lg-9"> <div class="region-main"> <div data-block-plugin-id="entity_field:node:title" class="block block-ctools-block block-entity-fieldnodetitle"> <div class="content"> <div class="field field--name-title field--type-string field--label-hidden"><h1>IT Service Desk</h1></div> </div> </div> <div data-block-plugin-id="field_block:node:cityu_service:field_cityu_service_target" class="block block-layout-builder block-field-blocknodecityu-servicefield-cityu-service-target block-entity-fieldnodefield-cityu-service-target"> <div class="content"> <div class="field field--name-field-cityu-service-target field--type-entity-reference field--label-hidden field__items"> for Staff<span>, </span>Students</div> </div> </div> <div data-block-plugin-id="entity_field:node:body" class="block block-ctools-block block-entity-fieldnodebody"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The IT Service Desk, located on the 4th floor of Li Dak Sum Yip Yio Chin Academic Building (LI), provides one-stop IT support services to staff and students.  You may visit the Service Desk in person or call to receive help and advice on using the central IT services.  Some of its key services include:</p> <ul class="content-link-list"> <li>Providing IT support for staff and students</li> <li>Support for Online Teaching</li> <li>Resolving login and password related issues</li> <li>Troubleshooting Wi-Fi and VPN connection problems</li> <li>Using facilities in Teaching Studios and Classrooms</li> <li>Fast-printing and scanning services</li> </ul> <p>The Service Desk operates at regular <a class="ck-link-external" href="http://www.cityu.edu.hk/csc/deptweb/about/openhr.htm" target="_blank">opening hours</a> for eligible users.  For staff whose problems cannot be resolved through telephone consultation, technical support staff will be dispatched to help on-site.  Students may also seek help there.  The Service Desk also monitors the progress of users' requests/problems and provides analysis and feedback to the CSC management for further improvement on its service quality and users' satisfaction.</p> </div> </div> </div> <div data-block-plugin-id="entity_field:node:field_cityu_service_description" class="block block-ctools-block block-entity-fieldnodefield-cityu-service-description"> <div class="content"> <div class="field field--name-field-cityu-service-description field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--cityu-accordion paragraph--view-mode--default"> <div class="field field--name-field-cityu-accordion-items field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--cityu-accordion-item paragraph--view-mode--default expended"> <h2 class="field field--name-field-cityu-title field--type-string field--label-hidden field__items"> Related Links <div class="open-plus" tabindex="0"></div> </h2> <div class="clearfix text-formatted field field--name-field-cityu-content field--type-text-long field--label-hidden field__item"><ul class="content-link-list"> <li><a class="ck-link-external" href="https://service.cityu.edu.hk/" target="_blank">Login Service Portal</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7230d83e-ae6b-4094-9c30-1cbd6c0089d7" href="/its/news/2023/11/15/revolutionising-it-service-desk-power-voicebot" title="Revolutionising IT Service Desk: The Power of Voicebot">IT News - Revolutionising IT Service Desk: The Power of Voicebot</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> <div id="main" class="container"> <div class="row row-offcanvas row-offcanvas-left clearfix"> <main class="main-content col order-last" id="content" role="main"> <section class="section"> <a id="main-content" tabindex="-1"></a> </section> </main> </div> </div> </div> <div class="featured-bottom"> <aside class="container clearfix" role="complementary"> <div id="block-itchatbot" data-quickedit-entity-id="block_content/46" data-block-plugin-id="block_content:034fc2f9-1ebc-42c2-9f98-7cac44d21447" class="block block-block-content block-block-content034fc2f9-1ebc-42c2-9f98-7cac44d21447"> <div class="t-text"> <div class="container"> <div class="row"> <div class="col-12"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style type="text/css">/* */ .t-back-to-top { bottom: 60px; } .chatbot-button-wrapper { position: fixed; right: 6px; bottom: 6px; z-index: 990; transition: bottom 0.8s ease; } .chatbot-button { width: 48px; height: 48px; padding: 6px; border: 0; border-radius: 50%; background: #768fd6; transition: background 0.4s ease; color: #fff; cursor: pointer; animation-name: pulse; animation-iteration-count: infinite; animation-duration: 1s; animation-timing-function: ease-in-out; animation-fill-mode: both; } .chatbot-button:hover { background: #004179; } .chatbot-button-hide { bottom: -54px; } .chatbot-modal { display: block; position: fixed; z-index: 1000; right: 10px; bottom: -600px; transition: bottom 0.8s ease; width: 400px; max-width: calc(100% - 20px); height: 600px; max-height: calc(100% - 20px); border: 1px solid rgba(0,0,0,.125); border-color: #c5c5c5; box-shadow: 0 0.05rem 0.5rem 0 rgba(115, 115, 115, 0.25); overflow: auto; } .chatbot-modal-active { bottom: 0px; } .chatbot-modal-content { padding: 0; border: 0; width: 100%; height: 100%; background-color: #fefefe; } .chatbot-modal-header { height: 48px; padding: 12px 20px; background: #768fd6; color: #fff; z-index: 1010; } .chatbot-modal-header img { width: 24px; height: 24px; margin-top: -4px; margin-right: 6px; } .chatbot-modal-header .close { color: #fff; } .chatbot-modal-body { width: 100%; height: calc(100% - 48px); overflow: hidden; } .chatbot-iframe { width: 100%; height: 100%; border: 0; } @keyframes pulse { 0% { -webkit-transform: scaleX(1); transform: scaleX(1); } 50% { -webkit-transform: scale3d(1.05,1.05,1.05); transform: scale3d(1.05,1.05,1.05); } 100% { -webkit-transform: scaleX(1); transform: scaleX(1); } } </style> <script> function openModal() { var modal = document.getElementById('chatBotModal'); var button = document.getElementById('chatBotButton'); if (!modal.classList.contains('chatbot-modal-opened')) { var iframe = document.getElementById('chatBotIframe'); var url = 'https://www.cityu.edu.hk/portal/it-chatbot/chat.htm?showitchatbox=1'; iframe.src = url; iframe.scrolling = 'no'; modal.classList.add('chatbot-modal-opened'); } button.classList.add('chatbot-button-hide'); modal.classList.add('chatbot-modal-active'); } function closeModal() { var modal = document.getElementById('chatBotModal'); var button = document.getElementById('chatBotButton'); // var iframe = document.getElementById('chatBotIframe'); // iframe.src = ''; // modal.style.display = 'none'; modal.classList.remove('chatbot-modal-active'); button.classList.remove('chatbot-button-hide'); } </script> <div class="chatbot-button-wrapper" id="chatBotButton"><button class="chatbot-button" onclick="openModal()"><img alt="CityU IT ChatBot" src="https://www.cityu.edu.hk/portal/modules/chatbot/ic-chatbox.png"></button></div> <div class="chatbot-modal" id="chatBotModal"> <div class="chatbot-modal-content"> <div class="chatbot-modal-header"><img alt="CityU IT ChatBot" src="https://www.cityu.edu.hk/portal/modules/chatbot/ic-chatbox.png">CityU IT ChatBot<span class="close" onclick="closeModal()">×</span></div> <div class="chatbot-modal-body"><iframe class="chatbot-iframe" id="chatBotIframe"></iframe></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </aside> </div> <footer class="site-footer"> <div class="t-sitemap"> <div class="container"> <div class="row"> <div class="col-12"> <nav role="navigation" aria-labelledby="block-cityu-site-map-menu" id="block-cityu-site-map" data-block-plugin-id="system_menu_block:main" class="block block-menu navigation menu--main"> <h2 class="visually-hidden" id="block-cityu-site-map-menu">Main navigation</h2> <ul id="block-cityu-site-map" class="clearfix t-navbar-nav t-menu-level-0"> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>Services & Facilities<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/services-facilities" class="t-nav-link" data-drupal-link-system-path="node/21"><span>List of Services & Facilities<i class=""></i></span></a> </li> <li class="t-dropdown-item menu-item--collapsed"> <span class="t-nav-link"><span>IT Services At-a-glance<i class=""></i></span></span> </li> </ul> </li> <li class="nav-item"> <a href="https://www.cityu.edu.hk/csc/deptweb/infosecurity/index.htm" class="t-nav-link menu-external-link" target="_blank"><span>Information Security<i class=""></i></span></a> </li> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>News & Events<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item"> <a href="/its/news" class="t-nav-link" data-drupal-link-system-path="node/56"><span>News<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/announcements" class="t-nav-link" data-drupal-link-system-path="node/51"><span>Announcements<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/events" class="t-nav-link" data-drupal-link-system-path="node/61"><span>Events<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item menu-item--expanded t-active t-dropdown"> <span class="t-nav-link t-active t-dropdown-toggle"><span>Get Help<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item t-active"> <a href="/its/services-facilities/it-service-desk" class="t-nav-link t-active is-active" data-drupal-link-system-path="node/4576"><span>IT Service Desk<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp?id=sc_category&sys_id=e87e0cc6db0d5c10b4a59a64db9619d5&catalog_id=-1" class="t-nav-link menu-external-link" target="_blank"><span>Make a Request<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp?id=sc_task" class="t-nav-link menu-external-link" target="_blank"><span>View your Requests<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="https://service.cityu.edu.hk/sp/?id=sc_category&sys_id=ef414028db84b340f2d7f4eb0c961925&catalog_id=-1" class="t-nav-link menu-external-link" target="_blank"><span>Report an Issue<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/get-help/z-index" class="t-nav-link" data-drupal-link-system-path="node/306"><span>Search User Guides & FAQs<i class=""></i></span></a> </li> <li class="t-dropdown-item menu-item--collapsed"> <span class="t-nav-link"><span>Departmental Support<i class=""></i></span></span> </li> </ul> </li> <li class="nav-item menu-item--expanded t-dropdown"> <span class="t-nav-link t-dropdown-toggle"><span>IT Links<i class=""></i></span></span> <ul class="t-dropdown-menu t-menu-level-1"> <li class="t-dropdown-item menu-item--collapsed"> <span class="t-nav-link"><span>Associated Offices<i class=""></i></span></span> </li> <li class="t-dropdown-item"> <a href="https://www.cityu.edu.hk/its/policies-guidelines" target="_self" class="t-nav-link"><span>Policies and Guidelines<i class=""></i></span></a> </li> <li class="t-dropdown-item"> <a href="/its/information-strategy-and-governance-committee" class="t-nav-link" data-drupal-link-system-path="node/12336"><span>Information Strategy and Governance Committee<i class=""></i></span></a> </li> </ul> </li> <li class="nav-item"> <a href="/its/contact-central-it" class="t-nav-link" data-drupal-link-system-path="node/5446"><span>Contact Us<i class=""></i></span></a> </li> </ul> </nav> </div> </div> </div> </div> <div class="t-footer-bottom"> <div class="container"> <div class="row"> <div class="col-12 t-footer-wrapper"> <div id="block-bottomfooter" data-quickedit-entity-id="block_content/1" data-block-plugin-id="block_content:65a5e77c-cc84-4dc6-8edb-b47d5efd17de" class="block block-block-content block-block-content65a5e77c-cc84-4dc6-8edb-b47d5efd17de"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="t-footer"> <div class="footer-left"><script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-58a54c100c0664a1"></script> <div class="footer-title">Follow us on</div> <div class="addthis_inline_follow_toolbox"> </div> <div class="footer-links"><span><a href="https://www.cityu.edu.hk/web/privacy">Privacy Policy</a> <a href="https://www.cityu.edu.hk/web/copyright">Copyright</a> </span> <a href="https://www.cityu.edu.hk/web/disclaimer">Disclaimer</a> <a href="https://www.cityu.edu.hk/web/accessibility">Accessibility</a> </div> <div class="footer-copyright">© 2019 City University of Hong Kong. All Rights Reserved.</div> </div> </div> </div> </div> </div> <div class="footer-logo"> <a href="https://www.cityu.edu.hk"><img alt="logo" src="//template.cityu.edu.hk/template/logo/cityu/cityu_vertical_logo_reverse.svg"></a> </div> </div> </div> </div> </div> </footer> </div> </div> <div class="t-back-to-top" tabindex="0"></div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/its\/","pathPrefix":"","currentPath":"node\/4576","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en","cityuTheme":"themes\/custom\/cityu_template_theme"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ajaxPageState":{"libraries":"eJx1kOEKwyAMhF_IzUcqUTOVpUZMhPr2c6xl0HU_8uPuuyMkjllFG9TFQWuZrWsIwbe-OuPOLBI7oJvooFziLy8c0Piso09HcNGEK55bHy7Cds6uFNdKoEfDiywYsnK75o9O5IGwBPiTuNx5ylCOSR1vBjedqacNrVeg-y5NZI6ECxSgodmLPRumQoM4709ydL_OvZfaHWVJGIwMmcvt-ykvlZWTLA","theme":"cityu_template_theme","theme_token":null},"ajaxTrustedUrl":[],"google_analytics":{"account":"G-T341WS0BP0","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|csv|doc(x|m)?|dot(x|m)?|exe|flv|gif|gz|gzip|hqx|jar|jpe?g|js|mp(2|3|4|e?g)|mov(ie)?|msi|msp|pdf|phps|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|sea|sit|tar|tgz|torrent|txt|wav|wma|wmv|wpd|xls(x|m|b)?|xlt(x|m)|xlam|xml|z|zip"},"data":{"extlink":{"extTarget":true,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"0","extLabel":"(link is external)","extImgClass":false,"extSubdomains":false,"extExclude":"","extInclude":"","extCssExclude":"","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":true,"extIconPlacement":"append","extFaLinkClasses":"ext","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":null}},"ajax":[],"user":{"uid":0,"permissionsHash":"79d5ee0b6440bc0912061522be20c932580b7f5e3eaec985bf565cd5752b696c"}}</script> <script src="/its/sites/g/files/asqsls6511/files/js/js_9pB7utgZ4i-Rpqr-FRJ6DMzbhgmYbVT8bk5NO1kMVNA.js?scope=footer&delta=0&language=en&theme=cityu_template_theme&include=eJyNT9sKwyAM_SE3P6lEzawsNZJEaP9-bnQM2j7sIZBzyeEkFtv6pMp-jIsfZLg0AsPJZlzQR9UJUzEWl5kz4QQVaLMS1R8Jp5uOcx9AcU97r3tSJg5AN7WNSs0uMJuaQBsekcJH_bLNP55HJ4pAWBPItYNKni3w6nC1kfP0SXoDuu_QNRDIo9msX-XH3HttPVDRGdP5hyAIKUpfwlmrnPAFhM6TLA"></script> </body> </html>

CINXE.COM

IT Service Desk | IT Services