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Consumer complaints about Body By Jake

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<a class="top" href="/web/20100114040409/http://consumeraffairs.com/nutrition/weight_loss.html">Weight Loss</a> <br> </div> </td> </tr> </table> <!--top--> <div align="center"> </td> </div> <table align="center" border="0" width="1024"> <tr> <td width="180"><a name="top"></a></td> <td colspan="2" width="478"> <br> <h1>Body By Jake </h1> </td> </tr> <tr> <td width="180" valign="top" bgcolor="#ffffff"> <table cellspacing="2" cellpadding="2" border="0" width="120" bgcolor="#ffffff"> <span name="KonaFilter"> <tr> <td align="left"> <!-- PUT THIS TAG IN DESIRED LOCATION OF SLOT CA_HealthATFLeftSky160x600 --> <script type="text/javascript"> GA_googleFillSlotWithSize("ca-pub-0200629403145096", "CA_HealthATFLeftSky160x600", 160, 600); </script> <!-- END OF TAG FOR SLOT CA_HealthATFLeftSky160x600 --> </td> </tr> <tr> <td> <br><br> <!-- PUT THIS TAG IN DESIRED LOCATION OF SLOT CA_HealthBTFLeftSky160x600 --> <script type="text/javascript"> GA_googleFillSlotWithSize("ca-pub-0200629403145096", "CA_HealthBTFLeftSky160x600", 160, 600); </script> <!-- END OF TAG FOR SLOT CA_HealthBTFLeftSky160x600 --> <br><br> <!-- PUT THIS TAG IN DESIRED LOCATION OF SLOT LowerLeftROS --> <script type="text/javascript"> GA_googleFillSlotWithSize("ca-pub-0200629403145096", "LowerLeftROS", 160, 600); </script> <!-- END OF TAG FOR SLOT LowerLeftROS --> </td> </tr> </span> </table> <!-- google_ad_section_start --> </td> <td width="430" valign="top"> <p><strong>Cheryl of Ashburnham, MA December 29, 2009</strong><br/><p> I received a package which I did not order. It happened at the same time I got sucked into one of those free trial Acai Berry scams and I believe they may have gotten my credit card number from there. I refused the package and had to cancel the credit card because of the charge from Body by Jake and Acai Berry. I received two demand notices for payment for the item I had returned. I contacted their customer service department and explained that I did not order the item and refused the package and USPS returned to sender. They asked me for the return receipt article number. I explained that you don't get any documentation when you refuse a package, it just gets returned to the sender. They indicated that they would make a note that I was disputing the bill. Then they sent me to a collection agency (SKO America). I explained the whole situation again and refused payment. I have no paperwork from Body by Jake indicating I am disputing the bill (which the collection agency requested). I returned to the post office this morning and discussed with them and they indicated that Body by Jake is known for doing this to people. </p><p><strong>Bonnie of Brooklyn, NY September 10, 2002</strong><br/><p> Iordered a total body trainer from body by jake over the phone from a info commercial on july 5,2002 they billed me for the amount of $229.75 I did receive the merchandise.Then I received my bank statement the following month and on Aug 22,2002 they took the money from my account again another $229.75.I called a number of times the last call was on Sept 10, trying to get results on when my money will be credited back to me, with no results Julie is the one I spoke to today Sept 10,2002they will not give last names, also on Aug 23,2002 I faxed to Litia the customer service manager a copy of the statement from my bank stating the duplicate charges.</p><p><strong>Colleen of Orlando, FL June 26, 2001</strong><br/><p> I purchased a Bun &amp; Thigh Rocker from the Body by Jake company on 2/27/01. The total price of the rocker was $229.94. This included the rocker for $199.95 and shipping/handling for $29.99. I did not want to pay this price all at once, so I chose the 5 month payment plan. There's a 30 day money back guarantee with this machine. I called the Bun &amp; Thigh Rocker customer service number to find out exactly how long I had to return the rocker for a refund. Their customer service representive said I had about 10 days left from the 30 days, but gave me an additonal 30 days to use the machine to see if I really wanted to send it back. This gave me a total of 60 days with a money back guarantee. <p>Well, I didn't like the rocker and sent back (still within the 30 days). Their customer service representative let me know that if I were to send back the rocker that I should insure it. That is all that he said about returning it. I sent back the Bun &amp; Thigh Rocker on 4/5/01. I sent it standard mail and with a delivery confirmation receipt/number, but completely forgot to insure it. I checked my confirmation number (03001290000411953426) and it showed that my package was delivered about a week and a half later. About three weeks had gone by since I mailed back the rocker. <p>I contacted the Body by Jake customer service to see why it was taking so long to credit back the two payments that I had been charged for on my credit card. They told me that they hadn't received anything yet. I was told to wait about another week. Well, I called back a week later and there was still no sign of the rocker that I had returned. The lady that I spoke with was very rude and said that I would not get a refund for the rocker unless I had proof that I sent it back. I hung up with her to find my delivery confirmation number. I called back a few days later and spoke with someone else, a man. Still no sign of my return after over a month since I mailed it. He would not accept my confirmation number. He told me that I should of sent it UPS because it comes with a tracking number. Well no one told me that I had to mail it UPS and I did have a tracking number. He said that as soon as it is delivered back to them it is inputed in their computer system as returned. According to him it must have gotten lost in the mail. I don't think so. Not when my confirmation number showed that it was delivered. <p>Someone received the rocker that I sent back and it makes me very upset that the customer service thinks there is no way that maybe one of their people made a mistake and did not input my return. I e-mailed their customer service about four different times to get a name and address of someone that I could express my concern to. I finally received a responce on the fourth e-mail saying that someone would be contacting me. That has never happened. As of right now I've paid four of the five payments for the Bun &amp; Thigh Rocker. They will still bill me one more payment of $39.99 for something that I don't have. This is the worst customer service I've ever dealt with and I will never purchase another product from the Body by Jake company again. </p> <div align="center"> <!--Start SearchLight--> <script type="text/javascript"> aster_cloud_id = '2417581'; aster_cloud_format = '430x280'; </script> <script type="text/javascript" src="https://web.archive.org/web/20100114040409js_/http://web.asterpix.com/media/js/searchlight.js"></script> <!--End SearchLight--> </div> <p class="tiny"><strong><a href="/web/20100114040409/http://consumeraffairs.com/php/a_report.php">Report Your Experience</a></strong> <br>If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! 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