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IATA - Travelers Questions

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</picture> <div class="mega-menu-spotlight-caption"> <div class="mega-menu-spotlight-title">World Legal Symposium (WLS)</div> <p> Join us in Shanghai on 18-20 February 2025 for the world&#x27;s premier annual aviation law event. </p> </div> </a> </div> </div> </div> </div> </li> <li class="primary-menu-item "> <a class="primary-menu-item-link" href="/en/pressroom/" menu-item-link-primary-level-1 data-mega-menu-activator style="white-space:nowrap;">Pressroom</a> <div class="mega-menu" mega-menu data-mega-menu data-current-page-id="13626" data-third-level-first-column-max="9" data-third-level-second-column-max="9"> <div class="container"> <div class="mega-menu-inner"> <ul class="mega-menu-list no-bullet"> <li class="mega-menu-list-item" data-content-id="13"> <a class="mega-menu-list-item-link" href="/en/pressroom/" menu-item-link-primary-level-2>Pressroom</a> </li> <li class="mega-menu-list-item" data-content-id="3146"> <a class="mega-menu-list-item-link" 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</nav> <div class="header-ads-wrapper"> <!-- /3987215/Episerver_IATA_Leaderboard(728x90) --> <div id='div-gpt-ad-IATA-3' style='max-width: 728px; max-height: 90px;'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-ad-IATA-3'); }); </script> </div> </div> </div> <div class="layout-wrapper two-column-layout"> <div class="container"> <div class="layout-wrapper-inner"> <div class="layout-column-middle"> <div class="d-flex align-items-center justify-content-between"> <h1 class="flex-shrink-1"> Travelers &amp; IATA</h1> <ul class="header-links no-bullet"> <li class="header-links-item" data-toggle="popover" data-track-social-popover><span class="icon icon-share"></span></li> <li class="header-links-item d-none d-md-block"><a href="javascript:window.print()" aria-label="[Print]"><span class="icon icon-printer"></span></a></li> </ul> <div id="header-links-social-popover-div" style="display: none"> <ul class="header-links-social no-bullet"> <li class="header-links-item-popover"><a aria-label="Facebook" data-social-media="facebook" href="#" target="_blank"><span class="icon icon-facebook icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="Twitter" data-social-media="twitter" href="#" target="_blank"><span class="icon icon-twitter icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="LinkedIn" data-social-media="linkedin" href="#" target="_blank"><span class="icon icon-linkedin icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="Mail" data-social-media="email" href="mailto:" target="_blank"><span class="icon icon-mail"></span></a></li> </ul> <div class="header-links-qrcode"></div> </div> </div> <main class="main-content "> <div class="intro clearfix"> <div class="rich-text"> </div> </div> <div class="rich-text" data-main-rich-text> <p>We work tirelessly to improve your travel experience. In this section, you will find out what we are doing to make your journey as safe, secure, efficient, and environmentally-friendly as possible. We also answer to the most frequently asked questions we receive about different topics and give you some practical tips to make your trip as seamless and enjoyable as possible.</p> </div> <div class="row"><div class="block tilesblock span-full col-12"> <div class="tile-list"> <button class="is-collapsible" data-toggle="collapse" aria-expanded="true" data-target="#list-42837642"> <h2>Find out answers on all your questions&#x200B;</h2> </button> <ul class="row no-bullet show" id="list-42837642"> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/ea400a789da848fea04823ba72280764.aspx"> <img src="/contentassets/c09e426eb656469387bc093445913335/environment.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20190828122101" class="tile-image" alt="" /> <div class="tile-text">Air Travel &amp; Sustainability</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/0a90b12070e94b9985c63b5368e52e9a.aspx"> <img src="/contentassets/5d93b02335cc4202969c6722c2d11c20/passenger-rights.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20191017212638" class="tile-image" alt="" /> <div class="tile-text">Passenger rights</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/1b4fbbee49c344e5beb9089c0bf43352.aspx"> <img src="/contentassets/3708c9ad565c48428dcc857f7da8d2a7/baggage.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20190828114331" class="tile-image" alt="" /> <div class="tile-text">Travel &amp; Baggage</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/f36eb24a130141e981a5edac89a92fcc.aspx"> <img src="/contentassets/8e0a9163ecd142ba9292cc24620b4fa9/cargo_live_animals.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20230329132726" class="tile-image" alt="" /> <div class="tile-text">Traveling with Pets</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/388d45c9ad3247dca55742d73b6fae2a.aspx"> <img src="/contentassets/a081485a3b3349f8ad6a2f8e4cd50144/aviation-safety.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20190828121403" class="tile-image" alt="" /> <div class="tile-text">Make your Journey Safe</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/d31ed65235ea4eb29764a768a87d992c.aspx"> <img src="/contentassets/367e220ff9b54d8e802165e4505eee0f/fake20travel20sites.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20190828122230" class="tile-image" alt="" /> <div class="tile-text">Fake Travel Sites</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/e05a329d0e9946bdab530c41c3c1cbc9.aspx"> <img src="/globalassets/iata/you--iata/travelers-covid/maskusage2.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20200929155943" class="tile-image" alt="" /> <div class="tile-text">Air Travel and COVID-19</div> </a> </li> <li class="col-12 col-sm-6 col-md-4 col-xl-3"> <a class="tile" href="/link/c2f324d8ecf2429bb000f535da8397ae.aspx"> <img src="/contentassets/a776bcc9e76641469726c8b407b41495/benefits-iata.jpg?width=226&amp;height=110&amp;rmode=crop&amp;v=20190828123039" class="tile-image" alt="" /> <div class="tile-text">IATA&#x27;s role in the Travel Industry</div> </a> </li> </ul> </div> </div><div class="block faqblock span-half-width col-12 col-md-6"> <div class="faq"> <h2 class="faq-title">Top Questions</h2> <div class="faq-questions"> <div><div class="block questionandanswerblock span-full col-12"> <div class="qna"> <a class="qna-header collapsed" data-toggle="collapse" href="#qna-6145a34d-69bc-4530-9a71-cb7c8c9b2000-12" role="button" aria-expanded="false" aria-controls="qna-6145a34d-69bc-4530-9a71-cb7c8c9b2000-12"> <div class="qna-icon animated-img-wrapper"> <img src="/contentassets/4c67b48912fe42e79314338fcf73352b/complaints.png?width=48&amp;height=47&amp;rmode=crop&amp;v=20191025165731" width="48" height="47" alt="complaints.png" /> </div> <h3 class="qna-title"> Can IATA help me with my airline/travel agency complaint? </h3> </a> <div class="qna-body-wrapper collapse" id="qna-6145a34d-69bc-4530-9a71-cb7c8c9b2000-12"> <div class="qna-body"> <p>​While we serve the airline industry, we are not a regulatory body, and cannot intervene in service conflicts or other commercial matters involving airlines or agents and their customers. For any issue, we recommend you to contact the customer service department of the respective airline or agent directly.</p> </div> </div> </div> </div><div class="block questionandanswerblock span-full col-12"> <div class="qna"> <a class="qna-header collapsed" data-toggle="collapse" href="#qna-fd0aa06e-a822-4083-a1a0-b6850e9b979d-12" role="button" aria-expanded="false" aria-controls="qna-fd0aa06e-a822-4083-a1a0-b6850e9b979d-12"> <div class="qna-icon animated-img-wrapper"> <img src="/contentassets/4c9d223a202c4a45ae69d35274874fd6/iata-logo.png?width=48&amp;height=47&amp;rmode=crop&amp;v=20190925153329" width="48" height="47" alt="iata logo.png" /> </div> <h3 class="qna-title"> Where can I find passport, visa and health regulations advice? </h3> </a> <div class="qna-body-wrapper collapse" id="qna-fd0aa06e-a822-4083-a1a0-b6850e9b979d-12"> <div class="qna-body"> <p>The&nbsp;<a href="http://www.iatatravelcentre.com/home.htm" target="_blank" rel="noopener">IATA Travel Centre&nbsp;</a>is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination. Our immigration specialists constantly update this information. But rules and regulations change on a daily basis.</p> <p>Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.</p> </div> </div> </div> </div><div class="block questionandanswerblock span-full col-12"> <div class="qna"> <a class="qna-header collapsed" data-toggle="collapse" href="#qna-604c4e34-dc57-4eaf-9127-b2467951ee41-12" role="button" aria-expanded="false" aria-controls="qna-604c4e34-dc57-4eaf-9127-b2467951ee41-12"> <div class="qna-icon animated-img-wrapper"> <img src="/globalassets/iata/you--iata/faq-icons/plane.png?width=48&amp;height=47&amp;rmode=crop&amp;v=20191108140929" width="48" height="47" alt="plane.png" /> </div> <h3 class="qna-title"> Are there any remaining restrictions on travel as a result of COVID-19? </h3> </a> <div class="qna-body-wrapper collapse" id="qna-604c4e34-dc57-4eaf-9127-b2467951ee41-12"> <div class="qna-body"> <p>There are currently no countries with remaining COVID-19 entry restrictions.</p> <p>Please check our <a href="/en/youandiata/travelers/health/">COVID-19 &amp; Air Travel</a>&nbsp;page for more information.</p> </div> </div> </div> </div></div> </div> </div> </div><div class="block contentfocusblock span-half-width col-12 col-md-6"> <div class="focus-block bg-yellow"> <div class="focus-block-inner rich-text"> <h2>WHAT DOES IATA DO?</h2> <p>Watch this short video to find out more about who we are and what we do</p> <p><iframe src="//www.youtube.com/embed/wOiVUlbpsoY" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p> </div> </div> </div></div> </main> <div class="right-navigation-wrapper"> <div class="right-navigation"> <div class="dfa-ads-wrapper"> <!-- /3987215/Episerver_IATA_Right_Column --> <div id='div-gpt-ad-IATA-2' style='max-width: 300px; 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