Exploring DORA: How to manage ICT incidents and minimize cyber threat risks

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"fill": "both", "iterations": "1", "direction": "alternate", "animations": [{ "selector": "#scrollToTopButton", "keyframes": [{ "opacity": "1", "visibility": "visible" }] }] } </script> </amp-animation> <amp-animation id="hideAnim" layout="nodisplay"> <script type="application/json"> { "duration": "200ms", "fill": "both", "iterations": "1", "direction": "alternate", "animations": [{ "selector": "#scrollToTopButton", "keyframes": [{ "opacity": "0", "visibility": "hidden" }] }] } </script> </amp-animation> </div>  <amp-position-observer target="top-viewer" intersection-ratios="0" on="enter:hideAnim.start; exit:showAnim.start" layout="nodisplay"></amp-position-observer>  <script id="post-schema" type="application/ld+json"> { "@context": "http://schema.org", "@type": "Article", "headline": "Exploring DORA: How to manage ICT incidents and minimize cyber threat risks", "mainEntityOfPage": "https://securityintelligence.com/posts/exploring-dora-how-to-manage-ict-incidents/", "author": { "@type": "Person", "name": "Yannick Helmke" }, "datePublished": "2024-11-07T09:00:00-05:00", "dateModified": "2024-11-07T09:03:59-05:00", "publisher": { "@type": "Organization", "name": "Security Intelligence", "logo":{ "@type": "ImageObject", "url": "https://securityintelligence.com/wp-content/themes/security-intelligence/assets/img/logo.png" } }, "image": [ "https://securityintelligence.com/wp-content/uploads/2024/11/Male-financial-advisor-doing-online-payment-through-smart-phone-and-using-laptop-at-cafe-630x330.jpeg" ], "articleBody": "<p>As cybersecurity breaches continue to rise globally, institutions handling sensitive information are particularly vulnerable. In 2024, the average cost of a data breach in the financial sector reached $6.08 million, making it the second hardest hit after healthcare, according to IBM's <a href="https://www.ibm.com/reports/data-breach" rel="noopener" target="_blank">2024 Cost of a Data Breach report</a>. This underscores the need for robust IT security regulations in critical sectors.</p><p>More than just a defensive measure, compliance with security regulations helps organizations reduce risk, strengthen operational resilience and enhance customer trust. It is not just about complying with the law; it also secures your company’s success.</p><p>While regional requirements may vary, there are reliable approaches that are consistently applied. One example is the European Union’s <a href="https://www.ibm.com/reports/dora-action-guide" rel="noopener" target="_blank">Digital Operational Resilience Act (DORA)</a>, which requires the financial sector to strengthen its defenses against cyber threats. It mandates that banks, insurers, investment firms and IT providers ensure systems can withstand disruptions without risking operations or data. With a compliance deadline of January 17, 2025, financial institutions need to act now or risk penalties for non-compliance.</p><p>Given the rapidly changing landscape of threats and regulations such as DORA, how will the role of centralized <a href="https://www.ibm.com/topics/incident-management" rel="noopener" target="_blank">incident management</a> in handling information and communication technology (ICT) incidents develop?</p><h2><b>Function of security operations centers in financial institutions</b></h2><p>A <a href="https://www.ibm.com/topics/security-operations-center" rel="noopener" target="_blank">security operations center (SOC)</a> continuously monitors IT systems in banks and insurance companies to detect and respond to ICT incidents and cyber threats at an early stage. Based on our experiences, we have summarized the key aspects of a SOC.</p><p><b>Detecting and managing ICT incidents</b></p><p>The SOC must be able to quickly detect and manage ICT incidents. This involves proactive, around-the-clock monitoring of IT infrastructure to identify anomalies and potential threats early on. Security teams can employ advanced tools such as <a href="https://www.ibm.com/topics/security-orchestration-automation-response" rel="noopener" target="_blank">security automation, orchestration and response (SOAR)</a>, <a href="https://www.ibm.com/topics/xdr" rel="noopener" target="_blank">extended detection and response (XDR)</a>, and <a href="https://www.ibm.com/topics/siem" rel="noopener" target="_blank">security information and event management (SIEM)</a> systems, as well as threat analysis platforms, to accomplish this. Through this monitoring, incidents can be identified before they escalate and cause greater damage.</p><p><b>Classifying ICT incidents</b></p><p>DORA introduces a harmonized reporting system for serious ICT incidents and significant cyber threats. The aim of this reporting system is to ensure that relevant information is quickly communicated to all responsible authorities, enabling them to assess the impact of an incident on the company and the financial market in a timely manner and respond accordingly.</p><p>According to <a href="https://www.bafin.de/DE/Aufsicht/DORA/Meldewesen_IKT_Vorfaelle/Meldewesen_IKT_Vorfaelle_node.html">Article 18 of DORA</a>, ICT incidents must be classified based on specific criteria. The SOC must assess incidents to determine whether they are serious and need to be reported to the financial supervisory authority. It supports this process through swift responses and automated reports, ensuring that incidents are efficiently captured and reported.</p><p><b>Communication with relevant stakeholders</b></p><p>One of the tasks of SOC analysts is to ensure effective communication with relevant stakeholders, such as senior management, specialized departments and responsible authorities. This also includes the creation and submission of the necessary DORA reports. They assist in compliance by ensuring that all reports meet DORA requirements and are submitted on time.</p><p>[button link="https://www.ibm.com/services/security" color="orange1" size="large"]Explore cybersecurity services[/button]</p><h2><b>Adapting SOC processes for ICT incident management</b></h2><p>To ensure effective reporting under DORA, financial institutions need to adapt their existing SOC processes. This includes:</p><ul type="disc"><li>Implementing processes for capturing and analyzing ICT incidents and cyber threats in accordance with DORA requirements. This involves integrating threat analysis tools and automating reporting processes to ensure that all incidents and threats are timely captured and reported.</li><li>Training SOC staff to detect, manage and report ICT incidents according to the new requirements. SOC teams should undergo regular training on the new regulations and reporting procedures to ensure they fully understand and can implement DORA requirements.</li><li>Establishing a clear communication plan for communication with relevant stakeholders, including the financial supervisory authority. This includes defining standardized templates and formats for reporting to ensure consistency and completeness in the reports.</li></ul><p>A SOC is an essential component of a comprehensive IT security strategy, especially in the context of meeting DORA requirements. Through proactive monitoring, rapid response, automated reporting and <a href="https://www.ibm.com/topics/threat-intelligence" rel="noopener" target="_blank">threat intelligence</a>, a SOC helps financial institutions strengthen their digital resilience and meet regulatory requirements. Banks and insurance companies must adapt their existing SOC processes to meet DORA mandates and train their employees accordingly to ensure effective and compliant incident reporting.</p><h2><b>How can IBM support you?</b></h2><p><a href="https://www.ibm.com/consulting" rel="noopener" target="_blank">IBM Consulting</a> offers comprehensive solutions and services that can help banks and financial institutions meet DORA requirements:</p><ul type="disc"><li><strong>All-in-one approach</strong>: IBM Consulting provides clients with a comprehensive approach that covers assisting clients with their DORA requirements, from technical implementation to necessary adjustments in the organizational governance model.</li><li><strong>Efficiency through close collaboration</strong>: Close collaboration with IBM saves time and costs by reducing the need for multiple service providers. By integrating related services and technologies into a single solution, financial institutions can utilize their resources more efficiently.</li><li><strong>Technical implementation</strong>: IBM combines a global team of experts with in-house and partner technologies to develop customized next-gen threat management programs. These programs are designed to address the specific needs and risks of financial institutions and build a robust security architecture.</li><li><strong>Compliance expertise</strong>: IBM experts have extensive experience with regulatory matters and global audit experience. This expertise enables financial institutions to better understand the complex requirements of DORA.</li></ul>" } </script>  <script id="post-schema" type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://securityintelligence.com/" }, ] } </script> <div id="progressbar"> <amp-animation id="progress-animation" layout="nodisplay"> <script type="application/json"> { "duration": "1s", "iterations": "1", "fill": "both", "direction": "alternate", "animations": [{ "selector": "#progressbar", "keyframes": [{ "transform": "translateX(0)" }] }] } </script> </amp-animation> </div> <amp-position-observer target="post__content" intersection-ratios="0" viewport-margins="25vh 75vh" on="scroll:progress-animation.seekTo(percent=event.percent)" layout="nodisplay"></amp-position-observer> <div class="dark_background" style="background:black;"></div> <div class="container grid" style="background:black;">  <aside class="breadcrumbs "> <h1 class="breadcrumbs__page_title">Exploring DORA: How to manage ICT incidents and minimize cyber threat risks</h1> </aside> </div> <div class="container grid hero_background "> <div class="grid__content post "> <div class="post__thumbnail"> <amp-img alt="Man working on financials on laptop and smartphone" width="1200" height="630" layout="responsive" src="/wp-content/webp-express/webp-images/doc-root/wp-content/uploads/2024/11/Male-financial-advisor-doing-online-payment-through-smart-phone-and-using-laptop-at-cafe-630x330.jpeg.webp" srcset="/wp-content/webp-express/webp-images/doc-root/wp-content/uploads/2024/11/Male-financial-advisor-doing-online-payment-through-smart-phone-and-using-laptop-at-cafe-300x158.jpeg.webp 300w, /wp-content/webp-express/webp-images/doc-root/wp-content/uploads/2024/11/Male-financial-advisor-doing-online-payment-through-smart-phone-and-using-laptop-at-cafe-630x330.jpeg.webp 630w, 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href="https://securityintelligence.com/author/leonard-thomas/">Leonard Thomas</a> <br> </span> <span class="author_category"><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix"></span> <span class="rt-time"> 3</span> <span class="rt-label rt-postfix">min read</span></span></span> </div> </div> <hr class="separator"> <div class="title"> <a href="https://securityintelligence.com/category/topics/data-protection/"><span class="name_category">Data Protection<br> <a href="https://securityintelligence.com/category/topics/banking-financial-services-industry/"><span class="name_other_category">Banking & Finance<br> </span></a> </div> <div class="social-container" style="visibility: hidden;"> <hr class="separator"> <div class="social">  <a href="https://twitter.com/intent/tweet?text=Exploring DORA: How to manage ICT incidents and minimize cyber threat risks&url=https://securityintelligence.com/posts/exploring-dora-how-to-manage-ict-incidents/" target="_blank" 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(themePreference === 'dark') { simulateClick(setDarkTheme, true); // Apply the dark theme based on user preference } else if (themePreference === 'light') { simulateClick(setLightTheme, true); // Apply the light theme based on user preference (default) } else { simulateClick(setLightTheme, true); // Apply the light theme by default } </script> <script> const cookies = JSON.parse(localStorage.getItem("truste.eu.cookie.notice_preferences")); if (cookies && cookies.value === '2:') { document.querySelector('.social-container').style.visibility = 'visible'; } </script> </div> <main class="post__content post__content--continue_reading" id="post__content"> <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"> <html><body><p>As cybersecurity breaches continue to rise globally, institutions handling sensitive information are particularly vulnerable. In 2024, the average cost of a data breach in the financial sector reached $6.08 million, making it the second hardest hit after healthcare, according to IBM’s <a href="https://www.ibm.com/reports/data-breach" target="_blank" rel="noopener nofollow" >2024 Cost of a Data Breach report</a>. This underscores the need for robust IT security regulations in critical sectors.</p> <p>More than just a defensive measure, compliance with security regulations helps organizations reduce risk, strengthen operational resilience and enhance customer trust. It is not just about complying with the law; it also secures your company’s success.</p> <p>While regional requirements may vary, there are reliable approaches that are consistently applied. One example is the European Union’s <a href="https://www.ibm.com/reports/dora-action-guide" target="_blank" rel="noopener nofollow" >Digital Operational Resilience Act (DORA)</a>, which requires the financial sector to strengthen its defenses against cyber threats. It mandates that banks, insurers, investment firms and IT providers ensure systems can withstand disruptions without risking operations or data. With a compliance deadline of January 17, 2025, financial institutions need to act now or risk penalties for non-compliance.</p> <p>Given the rapidly changing landscape of threats and regulations such as DORA, how will the role of centralized <a href="https://www.ibm.com/topics/incident-management" target="_blank" rel="noopener nofollow" >incident management</a> in handling information and communication technology (ICT) incidents develop?</p> <h2><b>Function of security operations centers in financial institutions</b></h2> <p>A <a href="https://www.ibm.com/topics/security-operations-center" target="_blank" rel="noopener nofollow" >security operations center (SOC)</a> continuously monitors IT systems in banks and insurance companies to detect and respond to ICT incidents and cyber threats at an early stage. Based on our experiences, we have summarized the key aspects of a SOC.</p> <p><b>Detecting and managing ICT incidents</b></p> <p>The SOC must be able to quickly detect and manage ICT incidents. This involves proactive, around-the-clock monitoring of IT infrastructure to identify anomalies and potential threats early on. Security teams can employ advanced tools such as <a href="https://www.ibm.com/topics/security-orchestration-automation-response" target="_blank" rel="noopener nofollow" >security automation, orchestration and response (SOAR)</a>, <a href="https://www.ibm.com/topics/xdr" target="_blank" rel="noopener nofollow" >extended detection and response (XDR)</a>, and <a href="https://www.ibm.com/topics/siem" target="_blank" rel="noopener nofollow" >security information and event management (SIEM)</a> systems, as well as threat analysis platforms, to accomplish this. Through this monitoring, incidents can be identified before they escalate and cause greater damage.</p> <p><b>Classifying ICT incidents</b></p> <p>DORA introduces a harmonized reporting system for serious ICT incidents and significant cyber threats. The aim of this reporting system is to ensure that relevant information is quickly communicated to all responsible authorities, enabling them to assess the impact of an incident on the company and the financial market in a timely manner and respond accordingly.</p> <p>According to <a href="https://www.bafin.de/DE/Aufsicht/DORA/Meldewesen_IKT_Vorfaelle/Meldewesen_IKT_Vorfaelle_node.html" target="_blank" rel="noopener nofollow" >Article 18 of DORA</a>, ICT incidents must be classified based on specific criteria. The SOC must assess incidents to determine whether they are serious and need to be reported to the financial supervisory authority. It supports this process through swift responses and automated reports, ensuring that incidents are efficiently captured and reported.</p> <p><b>Communication with relevant stakeholders</b></p> <p>One of the tasks of SOC analysts is to ensure effective communication with relevant stakeholders, such as senior management, specialized departments and responsible authorities. This also includes the creation and submission of the necessary DORA reports. They assist in compliance by ensuring that all reports meet DORA requirements and are submitted on time.</p> <a class="btn orange1 large" href="https://www.ibm.com/services/security" >Explore cybersecurity services</a> <h2><b>Adapting SOC processes for ICT incident management</b></h2> <p>To ensure effective reporting under DORA, financial institutions need to adapt their existing SOC processes. This includes:</p> <ul type="disc"> <li>Implementing processes for capturing and analyzing ICT incidents and cyber threats in accordance with DORA requirements. This involves integrating threat analysis tools and automating reporting processes to ensure that all incidents and threats are timely captured and reported.</li> <li>Training SOC staff to detect, manage and report ICT incidents according to the new requirements. SOC teams should undergo regular training on the new regulations and reporting procedures to ensure they fully understand and can implement DORA requirements.</li> <li>Establishing a clear communication plan for communication with relevant stakeholders, including the financial supervisory authority. This includes defining standardized templates and formats for reporting to ensure consistency and completeness in the reports.</li> </ul> <p>A SOC is an essential component of a comprehensive IT security strategy, especially in the context of meeting DORA requirements. Through proactive monitoring, rapid response, automated reporting and <a href="https://www.ibm.com/topics/threat-intelligence" target="_blank" rel="noopener nofollow" >threat intelligence</a>, a SOC helps financial institutions strengthen their digital resilience and meet regulatory requirements. Banks and insurance companies must adapt their existing SOC processes to meet DORA mandates and train their employees accordingly to ensure effective and compliant incident reporting.</p> <h2><b>How can IBM support you?</b></h2> <p><a href="https://www.ibm.com/consulting" target="_blank" rel="noopener nofollow" >IBM Consulting</a> offers comprehensive solutions and services that can help banks and financial institutions meet DORA requirements:</p> <ul type="disc"> <li><strong>All-in-one approach</strong>: IBM Consulting provides clients with a comprehensive approach that covers assisting clients with their DORA requirements, from technical implementation to necessary adjustments in the organizational governance model.</li> <li><strong>Efficiency through close collaboration</strong>: Close collaboration with IBM saves time and costs by reducing the need for multiple service providers. By integrating related services and technologies into a single solution, financial institutions can utilize their resources more efficiently.</li> <li><strong>Technical implementation</strong>: IBM combines a global team of experts with in-house and partner technologies to develop customized next-gen threat management programs. These programs are designed to address the specific needs and risks of financial institutions and build a robust security architecture.</li> <li><strong>Compliance expertise</strong>: IBM experts have extensive experience with regulatory matters and global audit experience. This expertise enables financial institutions to better understand the complex requirements of DORA.</li> </ul> </body></html> <div id="nc_pixel"></div><div class="post__tags"> <a href="https://securityintelligence.com/tag/cost-of-data-breach/" rel="tag">cost of data breach</a><span> | </span><a href="https://securityintelligence.com/tag/dora/" rel="tag">DORA</a><span> | </span><a href="https://securityintelligence.com/tag/banking-security/" rel="tag">Banking Security</a><span> | </span><a href="https://securityintelligence.com/tag/cybersecurity/" rel="tag">Cybersecurity</a><span> | </span><a href="https://securityintelligence.com/tag/data-breach/" rel="tag">Data Breach</a><span> | </span><a href="https://securityintelligence.com/tag/financial-industry/" rel="tag">Financial Industry</a></div> <div class="post__author author "> <div class="author__box"> <div class="author__photo" style="background-image: url(https://securityintelligence.com/wp-content/uploads/2024/10/Yannick.png);"></div> <div class="author__infos"> <div class="author__name"><a href="https://securityintelligence.com/author/yannick-helmke/" >Yannick Helmke</a></div> <div class="author__role">Senior Managing Security Consultant, IBM</div> </div> </div> <div class="author__box"> <div class="author__photo" style="background-image: url(https://securityintelligence.com/wp-content/uploads/2024/10/Leonard.png);"></div> <div class="author__infos"> <div class="author__name"><a href="https://securityintelligence.com/author/leonard-thomas/">Leonard Thomas</a></div> <div class="author__role">Senior Security Consultant, IBM</div> </div> </div> </div>  <style type="text/css"> .post__content--continue_reading{ max-height: 725px; overflow:hidden; transition: max-height cubic-bezier(0.9, 0, 1, 1) 2s; } @media (max-width: 768px) { .post__content--continue_reading{ max-height: 1225px; } } </style> <div class="continue_reading_wrapper" id="continue_reading"> <button on="tap: post__content.toggleClass(class=post__content--continue_reading), continue_reading.toggleClass(class=continue_reading_wrapper--clicked)" tabindex="0" role="button">Continue Reading</button> </div> </main> </div> </div> <aside class="grid__sidebar post__sidebar "> <div class="mobile_divider"></div> <header class="post__sidebar__header">POPULAR</header>  <article class="article article_grid article__mobile--card">  <a class="exclusive_article__category_link" href="https://securityintelligence.com/articles/what-telegrams-recent-policy-shift-means-for-cyber-crime/" aria-label="What Telegram’s recent policy shift means for cyber crime"> <div class="article__img"> <amp-img alt="" width="1200" height="630" layout="responsive" src="/wp-content/webp-express/webp-images/doc-root/wp-content/uploads/2024/11/A-dark-mystery-hand-typing-on-a-laptop-computer-at-night-630x330.jpeg.webp"> <amp-img fallback alt="" width="1200" height="630" layout="responsive" src="https://securityintelligence.com/wp-content/uploads/2024/11/A-dark-mystery-hand-typing-on-a-laptop-computer-at-night-630x330.jpeg"> </amp-img> </amp-img> </div> </a>  <div class="article__text_container" style="-webkit-box-orient: vertical;">  <a class="article__category_link" href="https://securityintelligence.com/category/topics/risk-management/" aria-label="https://securityintelligence.com/category/topics/risk-management/"> Risk Management </a>  <span class="article__date"> November 6, 2024 </span>  <a href="https://securityintelligence.com/articles/what-telegrams-recent-policy-shift-means-for-cyber-crime/" class="article__content_link" aria-label="What Telegram’s recent policy shift means for cyber crime"> <h2 class="article__title">What Telegram’s recent policy shift means for cyber crime</h2> <p class="article__excerpt" style="-webkit-box-orient: vertical;"> <span class="article__read_time"><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix"></span> <span class="rt-time"> 4</span> <span class="rt-label rt-postfix">min read</span></span> - </span>Since its launch in August 2013, Telegram has become the go-to messaging app for privacy-focused users. 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