Apple - Apple Customer Privacy Policy

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.apple.com/privacy/contact/","20130503000437","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1367539477"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="content-type" content="text/html; charset=utf-8"/> <meta name="Author" content="Apple Inc."/> <meta name="viewport" content="width=1024"/> <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7, IE=9"/> <link id="globalheader-stylesheet" rel="stylesheet" href="https://web.archive.org/web/20130503000437cs_/http://images.apple.com/global/nav/styles/navigation.css" type="text/css"/> <title>Apple - Apple Customer Privacy Policy</title> <meta name="omni_page" content="Apple Customer Privacy Policy - Privacy Questions"/> <meta name="Category" content=""/> <meta name="Description" content=""/> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/browserdetect.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/search_decorator.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/feedstatistics.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/ac_base/ac_base.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/ac_retina/ac_retina.js" type="text/javascript" charset="utf-8"></script> <script type="text/javascript" language="javascript"> function display_init() { display($('feedback_type')); } function display(objSelect) { if (document.getElementById('form-advice')) { $('form-advice').hide(); } // get initial variables var objOpt = objSelect.options[objSelect.selectedIndex]; var i=0; var show = [ $('show-content'), $('privacy-issues'), $('itunes'), $('apple-id'), $('lost-stolen'), $('unsubscribe'), $('other') ]; // reset the divs show.each(function(item) { item.style.display = ''; }); // now set visibilities value = $('feedback_type').value; if (objOpt.value == '') { show[0].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'Privacy issues') { show[0].morph('height: 550px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 450px;', { duration: .8 }).style.visibility = 'visible'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'iTunes - App Store, iBooks, Ping') { show[0].morph('height: 150px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 50px;', { duration: .8 }).style.visibility = 'visible'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'Apple ID / password inquires') { show[0].morph('height: 150px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 50px;', { duration: .8 }).style.visibility = 'visible'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'Lost or stolen products') { show[0].morph('height: 150px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 50px;', { duration: .8 }).style.visibility = 'visible'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'Unsubscribing') { show[0].morph('height: 150px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 50px;', { duration: .8 }).style.visibility = 'visible'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } else if (objOpt.value == 'Other') { show[0].morph('height: 150px;', { duration: .8 }).style.visibility = 'visible'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 50px;', { duration: .8 }).style.visibility = 'visible'; } else { show[0].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[1].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[2].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[3].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[4].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[5].morph('height: 0px;', { duration: .8 }).style.display = 'none'; show[6].morph('height: 0px;', { duration: .8 }).style.display = 'none'; } Event.onDOMReady(function() { Event.observe('country', 'change', function(event){ var selectedValue = event.target.options[event.target.selectedIndex].value; var target = $('privacy-questions'); var target2 = $('form_url_field'); if (selectedValue) { target2.setAttribute('value', 'https://web.archive.org/web/20130503000437/http://www.apple.com/privacy/contact/form_' + selectedValue + '.html'); } // console.log(selectedValue); switch (selectedValue) { case 'APAC': target.setAttribute('value', '139'); break; case 'ANZ': target.setAttribute('value', '138'); break; case 'CA': target.setAttribute('value', '134'); break; case 'EMEIA': target.setAttribute('value', '136'); break; case 'JP': target.setAttribute('value', '137'); break; case 'ALAC': target.setAttribute('value', '135'); break; case 'US': target.setAttribute('value', '133'); break; default: target.setAttribute('value', '133'); break; } }); Event.observe('privacy-questions-form', 'submit', function(event) { $('customer_name').value = $F('first_name') + ' ' + $F('last_name'); return true; }); }); } </script> <script src="https://web.archive.org/web/20130503000437js_/https://km.support.apple.com.edgekey.net/kb/resources/js/KmLoader.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/scripts/lib/validation.js" type="text/javascript" charset="utf-8"></script> <script type="text/javascript" language="javascript"> Validation.add('validate-email-advanced', 'Valid email address required. Example: steve@mac.com', function(v) { return Validation.get('IsEmpty').test(v) || /^([0-9a-zA-Z]([-.\w]*[0-9a-zA-Z])*@([0-9a-zA-Z][-\w]*[0-9a-zA-Z]\.)+[a-zA-Z]{2,9})$/.test(v); }); </script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/privacy/contact/scripts/feedback.js" type="text/javascript" charset="utf-8"></script> <link rel="stylesheet" href="https://web.archive.org/web/20130503000437cs_/http://images.apple.com/global/styles/base.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20130503000437cs_/http://images.apple.com/privacy/styles/privacy.css" type="text/css"/> </head> <body class="privacy" onload="display_init()"> <script type="text/javascript"> var searchSection = 'global'; var searchCountry = 'us'; var aiRequestsEnabled = true; var aiDisplaySuggestions = true; </script> <script src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/global/nav/scripts/globalnav.js" type="text/javascript" charset="utf-8"></script> <nav id="globalheader">  <ul id="globalnav" role="navigation"> <li id="gn-apple"><a href="/web/20130503000437/http://www.apple.com/"><span>Apple</span></a></li> <li id="gn-store"><a href="https://web.archive.org/web/20130503000437/http://store.apple.com/"><span>Store</span></a></li> <li id="gn-mac"><a href="/web/20130503000437/http://www.apple.com/mac/"><span>Mac</span></a></li> <li id="gn-ipod"><a href="/web/20130503000437/http://www.apple.com/ipod/"><span>iPod</span></a></li> <li id="gn-iphone"><a href="/web/20130503000437/http://www.apple.com/iphone/"><span>iPhone</span></a></li> <li id="gn-ipad"><a href="/web/20130503000437/http://www.apple.com/ipad/"><span>iPad</span></a></li> <li id="gn-itunes"><a href="/web/20130503000437/http://www.apple.com/itunes/"><span>iTunes</span></a></li> <li id="gn-support" class="gn-last"><a href="/web/20130503000437/http://www.apple.com/support/"><span>Support</span></a></li> </ul>  <div id="globalsearch"> <form action="/web/20130503000437/http://www.apple.com/search/" method="post" class="search" id="g-search"><div class="sp-label"> <label for="sp-searchtext">Search</label> <input type="text" name="q" id="sp-searchtext" accesskey="s"/> </div></form> <div id="sp-magnify"><div class="magnify-searchmode"></div><div class="magnify"></div></div> <div id="sp-results"></div> </div> </nav> <script type="text/javascript"> AC.GlobalNav.Instance = new AC.GlobalNav(); </script> <div id="top">  <script type="text/javascript"> /* RSID: */ var s_account="appleglobal,appleuscorporate" </script> <script type="text/javascript" src="https://web.archive.org/web/20130503000437js_/http://images.apple.com/metrics/scripts/s_code_h.js"></script> <script type="text/javascript"> s.pageName=AC.Tracking.pageName()+" (us)"; s.channel="www.us.contact" /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code=s.t();if(s_code)document.write(s_code)</script>  </div> <div id="main"> <div class="content" id="content"> <header> <h1><img src="https://web.archive.org/web/20130503000437im_/http://images.apple.com/privacy/contact/images/title_20110323.png" width="282" height="37" alt="Privacy Questions"/></h1> </header> <section id="questions"> <p class="intro">If you have questions about our Privacy Policy or other topics, we’d like to hear from you. Get started by choosing from the list below.</p> </section> <section id="form-questions"> <form name="privacy-questions" action="https://web.archive.org/web/20130503000437/https://feedback.apple.com/bin/nph-fb.pl" method="post" id="privacy-questions-form"> <input type="hidden" name="formId" id="privacy-questions"/> <input type="hidden" name="form_url" id="form_url_field" value="http://www.apple.com/privacy/contact/"/> <input type="hidden" name="thankyou" value="http://www.apple.com/privacy/contact/thankyou.html"/> <input type="hidden" name="product" value="Apple.com Website - Privacy Questions"/> <div style="display:none;"><input type="text" name="customer_name" value="" id="customer_name"/></div> <div id="select-question"> <ul class="inputs"> <li class="dropdown"> <label for="feedback_type">I have a question about</label> <select name="feedback_type" id="feedback_type" onchange="display(this)"> <option value="">Please select</option> <option value="Privacy issues">Privacy issues</option> <option value="iTunes - App Store, iBooks, Ping">iTunes — App Store, iBooks, Ping</option> <option value="Apple ID / password inquires">Apple ID / password inquires</option> <option value="Lost or stolen products">Lost or stolen products</option> <option value="Unsubscribing">Unsubscribing</option> <option value="Other">Other</option> </select> <i>Required</i> <span></span> </li> </ul> </div> <div id="show-content"> <div id="privacy-issues" class="content"> <ul class="inputs"> <li class="dropdown"> <label for="country">Region</label> <select id="country" name="country" title="country" class="required"> <option value="">Please select your country or region.</option> <option value="APAC">Asia/Pacific</option> <option value="ANZ">Australia</option> <option value="CA">Canada</option> <option value="EMEIA">Europe</option> <option value="JP">Japan</option> <option value="ALAC">Latin America</option> <option value="US">United States</option> </select> <i>Required</i> <span></span> </li> <li> <label for="first_name">First Name</label> <span class="formwrap"> <input type="text" id="first_name" name="first_name" class="required"/> <i>Required</i> </span> </li> <li> <label for="last_name">Last Name</label> <span class="formwrap"> <input type="text" id="last_name" name="last_name" class="required"/> <i>Required</i> </span> </li> <li> <label for="customer_email">Email</label> <span class="formwrap"> <input type="text" id="customer_email" name="customer_email" class="required validate-email-advanced"/> <i>Required</i> </span> </li> <li> <label for="subject">Subject</label> <span class="formwrap"> <input type="text" id="subject" name="subject" class="required"/> <i>Required</i> </span> </li> <li> <label>Comments</label> <span class="formwrap"> <textarea name="comments" id="comments" class="required"></textarea> <i>Required</i> </span> </li> </ul> <input type="image" src="https://web.archive.org/web/20130503000437im_/http://images.apple.com/privacy/contact/images/submit_btn.jpg" name="submit" alt="Comments" value="" class="submit"/> </div> <div id="itunes" class="content"> <p>Get answers to your questions about the iTunes Store, App Store, iBooks, and Ping.</p> <p><a href="https://web.archive.org/web/20130503000437/http://www.apple.com/support/itunes/" class="more">Visit the iTunes support website</a></p> </div> <div id="apple-id" class="content"> <p>Manage your Apple ID account, reset your password, update your contact information, and more.</p> <p><a href="https://web.archive.org/web/20130503000437/https://appleid.apple.com/" class="more">Visit the Apple ID website</a></p> </div> <div id="lost-stolen" class="content"> <p>Find out what you can do if your Apple product has been lost or stolen.</p> <p><a href="https://web.archive.org/web/20130503000437/http://support.apple.com/kb/HT2526" class="more">Visit the Support website</a></p> </div> <div id="unsubscribe" class="content"> <p>Manage your Apple email subscriptions.</p> <p><a href="https://web.archive.org/web/20130503000437/http://mynews.apple.com/cgi-bin/WebObjects/Subscriptions.woa?locale=en_us&pagename=unsubscribeweb" class="more">Visit the Email Subscriptions website</a></p> </div> <div id="other" class="content"> <p>Get help with Apple products, services, and more.</p> <p><a href="https://web.archive.org/web/20130503000437/http://www.apple.com/support/" class="more">Visit the Support website</a></p> </div> </div> </form> </section> </div> </div> <div id="globalfooter"> <div id="breadory"> <ol id="breadcrumbs"> <li class="home"><a href="/web/20130503000437/http://www.apple.com/">Home</a></li> <li><a href="/web/20130503000437/http://www.apple.com/privacy">Privacy Policy</a></li> <li>Contact Us</li> </ol> </div> <p class="gf-buy">Shop the <a href="https://web.archive.org/web/20130503000437/http://store.apple.com/us">Apple Online Store</a> (1-800-MY-APPLE), visit an <a href="/web/20130503000437/http://www.apple.com/retail/">Apple Retail Store</a>, or find a <a href="/web/20130503000437/http://www.apple.com/buy/">reseller</a>.</p> <ul class="gf-links piped"> <li><a href="/web/20130503000437/http://www.apple.com/about/" class="first">Apple Info</a></li> <li><a href="/web/20130503000437/http://www.apple.com/sitemap/">Site Map</a></li> <li><a href="/web/20130503000437/http://www.apple.com/hotnews/">Hot News</a></li> <li><a href="/web/20130503000437/http://www.apple.com/rss/">RSS Feeds</a></li> <li><a href="/web/20130503000437/http://www.apple.com/contact/" class="contact_us">Contact Us</a></li> <li><a href="/web/20130503000437/http://www.apple.com/choose-your-country/" class="choose"><img src="https://web.archive.org/web/20130503000437im_/http://images.apple.com/global/elements/flags/22x22/usa.png" alt="Choose your country or region" width="22" height="22" data-hires="true"/></a></li> </ul> <div class="gf-sosumi"> <p>Copyright 漏 2013 Apple Inc. All rights reserved.</p> <ul class="piped"> <li><a href="/web/20130503000437/http://www.apple.com/legal/internet-services/terms/site.html" class="first">Terms of Use</a></li> <li><a href="/web/20130503000437/http://www.apple.com/privacy/">Privacy Policy</a></li> </ul> </div> </div> </body> </html>

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Apple - Apple Customer Privacy Policy