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url("https://wac-cdn.atlassian.com/dam/jcr:28959324-476f-444a-b5d3-4a193dfb0361/jsm-industry-hero-1800.svg?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Technologie und Telekommunikation mit Jira Service Management </h1> <p>Technologie- und Telekommunikationsunternehmen nutzen Jira Service Management, um erstklassigen Kundenservice zu bieten, die Zusammenarbeit zu optimieren und wiederkehrende Tasks und Prozesse mit leistungsstarken KI-Funktionen zu automatisieren.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/de/software/jira/service-management/free" data-event="clicked" data-uuid="8d525d0d-ec" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Kostenlos testen" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Kostenlos testen </a> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/demo" data-event="clicked" data-uuid="5c7b9a74-1b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Demoversion ausprobieren" data-label-english="Join a demo" class="component__link link-arrow " > Demoversion ausprobieren<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="9fdd5a99" alt="Jira Service Management-Support-Hub für Telekommunikation." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:8eecff33-b48c-4782-ac75-3c9250473ed6/jsm-tele-tech-portal.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Service auf einer sicheren Plattform </h3> <p>Technologie- und Telekommunikationsunternehmen können in einem sicheren Netzwerk einen individuell anpassbaren Service Desk einrichten, der auf ihre spezifischen Anforderungen zugeschnitten ist. Das beinhaltet unter anderem KI-gestützte Workflows, Automatisierungsregeln, SLAs und Risikomanagementpläne.</p> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="ebc478a5-52" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Mehr erfahren" data-label-english="Learn more" class="component__link link-arrow " > Mehr erfahren<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Zusammenarbeit und Sichtbarkeit verbessern </h3> <p>Identifiziere und behebe Probleme schnell mit digitalen Services. KI-Zusammenfassungen beschleunigen deine Effektivität und KI-Bearbeitung ermöglicht klare Kommunikation und Abstimmung mit den Stakeholdern bei der Zusammenarbeit an <a data-event="clicked" data-uuid="84fe8e06-010" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Anfragen" data-label-english="requests" href="/de/itsm/service-request-management">Anfragen</a>, <a data-event="clicked" data-uuid="84fe8e06-011" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Vorfällen" data-label-english="incidents" href="/de/incident-management">Vorfällen</a> und <a data-event="clicked" data-uuid="84fe8e06-012" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Änderungen" data-label-english="changes" href="/de/itsm/change-management">Änderungen</a>.</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="b717f5a2" alt="Offene Vorfallansicht mit verknüpften Vorgängen aus Jira in Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:020cae6c-0732-4cde-b37a-35afc282be5b/jsm-tele-tech-incidents.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="b2445a73" alt="Jira-Automatisierungsbibliothek in der Servicemanagement-Kategorie" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:3a93a282-9109-4501-aee4-ec6e4952f3d7/jsm-tele-tech-automation.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Effizient skalieren </h3> <p>Aufgrund des zunehmenden Wettbewerbs auf Technologiemärkten ist Geschwindigkeit ein entscheidender Faktor. Schaffe Wertströme, durch die Routineaufgaben und manuelle Prozesse entfallen. Biete effizienten Service durch die KI-gestützte Konfiguration von Formularen, Workflows und Automatisierungen, die keine Programmierkenntnisse erfordern.</p> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="3d276312-b5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Mehr erfahren" data-label-english="Learn more" class="component__link link-arrow " > Mehr erfahren<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Assets organisieren und verwalten </h3> </div> <p>Stelle sicher, dass physische und digitale Assets über ihren gesamten Lebenszyklus dokumentiert, bereitgestellt und gewartet werden.</p> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/features/itsm#asset-management" data-event="clicked" data-uuid="39d89d87-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Mehr erfahren" data-label-english="Learn more" class="component__link link-arrow " > Mehr erfahren<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="7f8f02a3" alt="Konfiguriere das IT-Assets-Dashboard in Jira Service Management. Tabelle mit der ID, dem Namen und der Beschreibung von Assets." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:17451950-913f-4217-a53c-143ba92283fd/jsm-tele-tech-assets.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"> <style class="background-image-styles" data-for="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"> [data-container-id="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-push-1 md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Jira Service Management-Funktionen für Technologie- und Telekommunikationsunternehmen </h2> </div> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/features" data-event="clicked" data-uuid="14e35a30-bc" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Alle Funktionen ansehen" data-label-english="Explore all features" class="component__link link-arrow " > Alle Funktionen ansehen<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Blitz" class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M29.12,13.67h-8L22.8,1.2A1,1,0,0,0,20.92.43L6,20.65a1.06,1.06,0,0,0,.85,1.68h8.05L13.2,34.8a1,1,0,0,0,1.88.77L30,15.35A1.06,1.06,0,0,0,29.12,13.67Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Schnell auf Probleme reagieren </h3> <p>Führe deine Entwickler-, Support- und Betriebsteams zusammen und setzte auf AIOps-Funktionen, damit sie schnell auf Vorfälle reagieren, Lösungen finden und daraus lernen können.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Automatisierte Workflows </h3> <p>Erstelle mithilfe von KI schnell Automatisierungen, die deine Workflows optimieren, wie etwa das Verknüpfen verwandter Jira-Tickets oder das automatische Zuweisen von Vorgängen.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M34.23,26.71l-5.34-9.17h-.06L18.94.55h0A1.05,1.05,0,0,0,18,0V29.86H32.41A2.1,2.1,0,0,0,34.23,26.71Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M10.92,29.86l3.59,4.56A4.24,4.24,0,0,0,18,36V29.86Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M1.76,26.71l5.4-9.23h.06L17.06.55h0A1,1,0,0,1,18,0V29.86H3.58A2.12,2.12,0,0,1,1.76,26.71Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M25.07,29.86l-3.58,4.56A4.25,4.25,0,0,1,18,36V29.86Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Deployment mit Zuversicht </h3> </div> <p>Stelle deinen IT-Teams Kontextinformationen zu Änderungen aus Softwareentwicklungstools zur Verfügung, damit sie bessere Entscheidungen treffen und Risiken minimieren können.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Symbol: Zahnräder" class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M14.36,13.27a1.49,1.49,0,0,0-1.49-1.49H11.32a1.49,1.49,0,0,0-1.49,1.49v1.82a8.76,8.76,0,0,0-2.34,1L6.2,14.78a1.48,1.48,0,0,0-2.11,0L3,15.87A1.48,1.48,0,0,0,3,18l1.28,1.29a8.76,8.76,0,0,0-1,2.34H1.49A1.49,1.49,0,0,0,0,23.1v1.55a1.49,1.49,0,0,0,1.49,1.49H3.31a8.63,8.63,0,0,0,1,2.34L3,29.77a1.48,1.48,0,0,0,0,2.11L4.09,33A1.5,1.5,0,0,0,6.2,33l1.29-1.29a8.76,8.76,0,0,0,2.34,1v1.82A1.49,1.49,0,0,0,11.32,36h1.55a1.49,1.49,0,0,0,1.49-1.49V32.66a8.63,8.63,0,0,0,2.34-1L18,33a1.5,1.5,0,0,0,2.11,0l1.1-1.1a1.5,1.5,0,0,0,0-2.11l-1.29-1.29a8.63,8.63,0,0,0,1-2.34H22.7a1.49,1.49,0,0,0,1.49-1.49V23.1a1.49,1.49,0,0,0-1.49-1.49H20.88a8.76,8.76,0,0,0-1-2.34L21.2,18a1.5,1.5,0,0,0,0-2.11l-1.1-1.09a1.48,1.48,0,0,0-2.11,0L16.7,16.06a8.63,8.63,0,0,0-2.34-1ZM12.1,19.89a4,4,0,1,1-4,4A4,4,0,0,1,12.1,19.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M31.74,1.88A1.09,1.09,0,0,0,31.1.49L30.05.1a1.08,1.08,0,0,0-1.39.62L28.2,2A6.22,6.22,0,0,0,26.37,2L25.82.81A1.09,1.09,0,0,0,24.39.27l-1,.46a1.08,1.08,0,0,0-.53,1.43l.55,1.19a6.87,6.87,0,0,0-1.25,1.33l-1.23-.46a1.08,1.08,0,0,0-1.39.63l-.39,1a1.08,1.08,0,0,0,.64,1.39L21,7.74a6.57,6.57,0,0,0,.07,1.83l-1.19.54a1.08,1.08,0,0,0-.54,1.43l.47,1a1.08,1.08,0,0,0,1.44.54l1.19-.54a6.42,6.42,0,0,0,1.34,1.26L23.33,15A1.08,1.08,0,0,0,24,16.42l1,.39a1.07,1.07,0,0,0,1.39-.62L26.86,15a6.57,6.57,0,0,0,1.83-.05l.55,1.19a1.09,1.09,0,0,0,1.43.54l1-.46a1.07,1.07,0,0,0,.53-1.43l-.54-1.19a6.28,6.28,0,0,0,1.24-1.33l1.23.46a1.07,1.07,0,0,0,1.39-.63l.39-1a1.08,1.08,0,0,0-.64-1.39l-1.23-.46A6.22,6.22,0,0,0,34,7.34l1.2-.54a1.06,1.06,0,0,0,.53-1.42l-.47-1a1.09,1.09,0,0,0-1.43-.54l-1.2.54a6.38,6.38,0,0,0-1.34-1.25ZM27.8,5.15a3.37,3.37,0,0,1,3.07,3.61,3.3,3.3,0,0,1-3.61,3,3.37,3.37,0,0,1-3.07-3.61A3.3,3.3,0,0,1,27.8,5.15Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Konfigurationsmanagement </h3> </div> <p>Verschaffe dir einen Überblick über die Infrastruktur, die deine kritischen Anwendungen und Services unterstützt. Dadurch kannst du Abhängigkeiten bei Services ermitteln und so das Risiko minimieren.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Service Level Agreements (SLAs) einhalten </h3> <p>Erledige Wichtiges zuerst dank priorisierter Warteschlangen. Prüfe, beantworte und löse Anfragen schnell mit KI.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Symbol: Anordnung von Sechsecken" class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M26.1,17.85a3.32,3.32,0,0,1,3.34,0l4.88,2.81A3.36,3.36,0,0,1,36,23.56v5.62a3.34,3.34,0,0,1-1.68,2.9L29.44,34.9a3.37,3.37,0,0,1-3.34,0l-4.89-2.82a3.34,3.34,0,0,1-1.68-2.9V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M6.56,17.85a3.32,3.32,0,0,1,3.34,0l4.89,2.81a3.36,3.36,0,0,1,1.68,2.9v5.62a3.34,3.34,0,0,1-1.68,2.9L9.9,34.9a3.37,3.37,0,0,1-3.34,0L1.68,32.08A3.34,3.34,0,0,1,0,29.18V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M16.33,1.1a3.37,3.37,0,0,1,3.34,0l4.89,2.82a3.36,3.36,0,0,1,1.67,2.9v5.62a3.37,3.37,0,0,1-1.67,2.9l-4.89,2.81a3.32,3.32,0,0,1-3.34,0l-4.89-2.81a3.37,3.37,0,0,1-1.67-2.9V6.82a3.36,3.36,0,0,1,1.67-2.9Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Asset-Management </h3> </div> <p>Du kannst Assets speichern, um Bestände effizient zu verwalten, Zuständigkeiten und Lebenszyklen zu verfolgen und die Kosten zu senken.</p> </div> </div> </div> </div> <div class="column column-md-8 column-md-offset-2 md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Erfahre mehr über den Atlassian-Ansatz für Asset- und Konfigurationsmanagement für Technologie- und Telekommunikationsunternehmen </h3> </div> <p>Unsere Funktionen für das Asset- und Konfigurationsmanagement helfen Technologie- und Telekommunikationsunternehmen, ihre zunehmend komplexen Technologieumgebungen über ein zentrales Repository mit Assets, Services, Configuration Items (CIs) und Systemwartung im gewünschten Zustand zu bewahren.</p> </div> <div class="component component--link-button "> <a href="/de/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management" data-event="clicked" data-uuid="41508a92-2d" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Anleitung durchlesen" data-label-english="Read the guide" class="component__link button button--one button--regular button--secondary " > Anleitung durchlesen </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="1d4ff634" alt="Lupe, die über einem Stapel von Dokumenten schwebt" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:7c415701-7376-4045-9c19-f2488fa64b60/jsm-templates.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Vorlagen </h6> </div> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Automatisierungsvorlagen für Jira Service Management </h3> <p>Automatisiere den Betrieb, verabschiede dich von der reaktiven Problemerkennung und setze auf proaktives Betriebsmanagement. Verwende KI, um schnell Automatisierungsregeln mit natürlicher Sprache zu erstellen und den DevOps-Lebenszyklus für Continuous Integration (CI), Continuous Delivery und Continuous Deployment auf einfache Weise zu optimieren.</p> </div> <div class="component component--link-button "> <a href="/de/devops/automation-tutorials?category=service-management&" data-event="clicked" data-uuid="02d8f252-52" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Tutorial ansehen" data-label-english="Review tutorial" class="component__link link-arrow " > Tutorial ansehen<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="4160b4ca" alt="Chat-Sprechblasen" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:654f5c83-49a3-4a73-a929-e08b4322f458/jsm-chat.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Support mit dem virtuellen Service-Agenten </h6> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Durchgehend verfügbarer, KI-gestützter Support </h3> <p>Verbessere deinen Service über alle Kanäle mit einem virtuellen Service-Agenten, der Support-Interaktionen mithilfe von KI abwickelt. Erstelle benutzerdefinierte Konversations-Workflows, um Aktionen wie das Zurücksetzen von Passwörtern zu automatisieren, oder generiere anhand deiner bestehenden Wissensdatenbank Antworten auf häufig gestellte Anfragen. Verschaffe den menschlichen Agenten mehr Zeit und biete deinen Kunden passgenaue Hilfe.</p> </div> <div class="component component--link-button "> <a href="/de/software/jira/service-management/features/itsm/virtual-agent" data-event="clicked" data-uuid="9baf66c5-80" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Mehr erfahren" data-label-english="Learn more" class="component__link link-arrow " > Mehr erfahren<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="f9c38295-b9f7-4e86-a527-007d84958b1d"> <style class="background-image-styles" data-for="f9c38295-b9f7-4e86-a527-007d84958b1d"> [data-container-id="f9c38295-b9f7-4e86-a527-007d84958b1d"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Mehr als 50.000 Unternehmen setzen auf Jira Service Management </h2> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="7f7c6268-26"> <style> [data-container-id="7f7c6268-26"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="7f7c6268-26"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="f30ca15b" alt="Nextiva-Logo" class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:a8562206-0a5d-4d5a-999b-7696b6159b66/nextiva-logo.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Seit der Migration zu Atlassian Cloud haben wir mehr Zeit für die Optimierung unserer Software und müssen uns nicht mehr ständig um die Infrastruktur vor Ort kümmern." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Josh Costella, Senior Atlassian Solutions Specialist, Nextiva </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="9156e61d-b1"> <style> [data-container-id="9156e61d-b1"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="9156e61d-b1"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="930d70c0" alt="Twitter-Logo" class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:7c1ba540-a28c-4ad8-9b59-63f914940f55/twitter-logo.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Twitter reduziert mit Jira Service Management sein E-Mail-Volumen um 80 Prozent. Beim E-Mail-Support ist ein deutlicher Rückgang zu verzeichnen. Früher erfolgten 95 % des Supports per E-Mail. Jetzt sind es nur noch 15 %." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Alex Stillings, IT Manager, Twitter </h6> </div> </div> </div> </div> </div> </div><div class="item item2 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="02d7f987-23"> <style> [data-container-id="02d7f987-23"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="02d7f987-23"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="bc897130" alt="Vier Mitarbeiter arbeiten zusammen an einem Tisch" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:d275008e-d46b-4d65-ad87-9ac8ea7e1045/canva-photo.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="6f95ccdb" alt="Canva" class="component__image xs-comfortable-bottom" style="width:75px;" src="https://wac-cdn.atlassian.com/dam/jcr:c3219001-115e-484d-b727-f001e65a53fb/canva-logo.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Mit Jira Service Management gelang es uns, unsere Informationen zu zentralisieren. So können wir einfacher Abfragen oder Suchen durchführen oder einfach nur Berichte erstellen." </h3> </div> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ANDREW TOOLAN, Software Engineer, Canva </h6> </div> </div> </div> </div> </div> </div><div class="item item3 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="3d1ced04-16"> <style> [data-container-id="3d1ced04-16"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="3d1ced04-16"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="079aeb6f" alt="Liberty Latin America-Logo" class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:e71054b1-a97c-488e-a885-aca5e36485be/liberty-latin-america-logo.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Unseren Business-Benutzern gefallen die neuen Prozesse sehr gut. Sie können sich jetzt einfach in einem Portal anmelden und dort Anfragen von Anfang bis Ende verfolgen. Früher mussten Bestellungen über ein Formular oder per E-Mail aufgegeben werden und waren schwierig nachzuverfolgen." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > SHIKHA HANDA, Director of Software Quality, Liberty Latin America </h6> </div> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="arrow left-arrow" data-dir="right" data-event="clicked" data-uuid="f9217d42-fc-right" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel left click" title="Zurück" style="left: calc(100% - 100px); top: 30px;"> <span>←</span> </a> <a href="javascript:void(0)" class="arrow right-arrow" data-dir="left" data-event="clicked" data-uuid="f9217d42-fc-left" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel right click" title="Weiter" style="left: calc(100% - 60px); top: 30px;" > <span>→</span> </a> <script type="text/x-component"> { "type":"imkt.components.CarouselGeneric", "params": { } } </script></div> </div> <div class="column xs-cozy no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> <div class="column column-md-10 column-lg-10 column-md-offset-1 column-lg-offset-1 no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Erfahre, warum so viele Unternehmen auf unsere preisgekrönte Software vertrauen </h2> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="fb3783da" alt="Emblem: Gartner" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:8fcb98bf-8218-4144-b700-481769640622/Gartner-badge.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian wurde im <a data-event="clicked" data-uuid="b4b831c8-2b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner® Magic Quadrant™ 2022 für IT-Service-Management-Plattformen" data-label-english="2022 Gartner® Magic Quadrant™ for IT Service Management Platforms" href="https://www.atlassian.com/blog/it-service-management/2022-gartner-mq-itsm-atlassian">Gartner® Magic Quadrant™ 2022 für IT-Service-Management-Plattformen</a> als Leader eingestuft.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="e7c7d013" alt="Forrester Wave Leader 2021 Enterprise Service Management" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:c7dec1db-8bde-487d-855f-e85e9cb5c1fb/forrester-background.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Weitere Informationen zu <a data-event="clicked" data-uuid="e51f6361-b50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="The Total Economic Impact™ of Atlassian Jira Service Management" data-label-english="The Total Economic Impact™ of Atlassian Jira Service Management." href="https://www.atlassian.com/jira/service-management/total-economic-impact-hub">The Total Economic Impact™ of Atlassian Jira Service Management</a>.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="1373a7f2" alt="Gartner Peer Insights Customers' Choice 2021" class="component__image" style="height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:711c158b-b6a9-4740-89e5-23486cd6537d/Gartner-Peer-Insights-Customers-Choice-badge-color-2022.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Sieh dir an, wie Jira Service Management in den <a data-event="clicked" data-uuid="47258b4d-db0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner Peer Insights" data-label-english="Gartner Peer Insights" href="https://www.gartner.com/reviews/market/it-service-management-tools/vendor/atlassian/product/jira-service-management">Gartner Peer Insights</a> abschneidet.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy md-outerspace" data-container-id="85888ccb-a705-4e23-b45b-57301f4f731f"> <style class="background-image-styles" data-for="85888ccb-a705-4e23-b45b-57301f4f731f"> @media (min-width: 0px) and (max-width: 539px) { 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