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tabindex="-1"> Popular Tags </a> </li> <li class="x-menu-grid-item lpc x-nav--search"> <a role="menuitem" class="x-menu-link x-link" href="https://wordpress.com/read/search" tabindex="-1"> Blog Search </a> </li> <li class="x-menu-grid-item lpc x-nav--webinars"> <a role="menuitem" class="x-menu-link x-link" href="https://wordpress.com/webinars/" tabindex="-1"> Daily Webinars </a> </li> <li class="x-menu-grid-item lpc x-nav--learn"> <a role="menuitem" class="x-menu-link x-link" href="https://wordpress.com/learn/" tabindex="-1"> Learn WordPress </a> </li> </ul> </div> <div class="x-menu-list is-mobile-app-supported"> <div class="x-menu-list-title"> Jetpack App </div> <ul class="x-menu-grid"> <li class="x-menu-grid-item lpc x-nav--mobile-badge x-nav--apple-app-store is-ios"> <a role="menuitem" class="x-menu-link x-link" href="https://apps.wordpress.com/get/?campaign=wpcom-log-out-home-global-nav" tabindex="-1"> <img src="https://wpcom.files.wordpress.com/2023/06/group-1000004724.png" loading="lazy" alt="" role="presentation" width="120" height="34"> </a> </li> <li class="x-menu-grid-item lpc x-nav--mobile-badge x-nav--google-play is-android"> <a role="menuitem" class="x-menu-link x-link" href="https://apps.wordpress.com/get/?campaign=wpcom-log-out-home-global-nav" tabindex="-1"> <img src="https://wpcom.files.wordpress.com/2023/06/play-store-logo.png" loading="lazy" alt="" role="presentation" width="120" height="34"> </a> </li> <li class="x-menu-grid-item lpc x-nav--learn-more"> <a role="menuitem" class="x-menu-link x-link" href="https://apps.wordpress.com/mobile" tabindex="-1"> Learn more <span class="x-menu-link-chevron" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> <div class="happy-blocks-mini-search happy-blocks-header is-support"> <div class="happy-blocks-search-container"> <div class="happy-blocks-global-header-site__title"> <form class="happy-blocks_inner_search" role="search" method="get" action=""><label for="wp-block-search__input-1" class="screen-reader-text">Search questions, courses, topics</label> <div class="happy-blocks-search__inside-wrapper"><input type="search" id="wp-block-search__input-1" name="s" value="" placeholder="Search questions, courses, topics"></div> </form> </div> </div> </div> <main class="wp-block-group wpsupport3-align-content-width main_inner_page"> <div class="wpsupport3__post-breadcrumbs category-breadcrumbs support-breadcrumb_item"> <div><a class="breadcrumb__item" href="https://wordpress.com/support">Back to Support</a> <svg class="breadcrumb__separator" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.26563 12.5L6.26562 6.99998L1.26562 1.5" stroke="#1d2327" stroke-width="1.5" /> </svg><a href="https://wordpress.com/support/category/troubleshooting/">Troubleshooting</a> <svg class="breadcrumb__separator" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.26563 12.5L6.26562 6.99998L1.26562 1.5" stroke="#1d2327" stroke-width="1.5" /> </svg><a class="breadcrumb__post-title ">Solve Common Browser Issues</a></div> </div> <div><h1 class="page-title wp-block-post-title has-text-color has-gray-90-color has-recoleta-font-family">Solve Common Browser Issues</h1></div> <div class="wp-block-language-toggle"> <div class="wpsupport3-language-toggle__wrapper"> <form autocomplete="off"> <select aria-label="language-switcher" class="wpsupport3-language-toggle__select"> <option selected disabled>Other languages</option><option value='https://wordpress.com/ar/support/browser-issues/'>العربية</option><option value='https://wordpress.com/de/support/probleme-mit-dem-browser/'>Deutsch</option><option value='https://wordpress.com/es/support/problemas-del-navegador/'>Español</option><option value='https://wordpress.com/fr/support/problemes-navigateur/'>Français</option><option value='https://wordpress.com/he/support/browser-issues/'>עִבְרִית</option><option value='https://wordpress.com/id/support/masalah-perambah/'>Bahasa Indonesia</option><option value='https://wordpress.com/it/support/problemi-con-il-browser/'>Italiano</option><option value='https://wordpress.com/ja/support/browser-issues/'>日本語</option><option value='https://wordpress.com/ko/support/browser-issues/'>한국어</option><option value='https://wordpress.com/nl/support/browser-problemen/'>Nederlands</option><option value='https://wordpress.com/pt-br/support/problemas-com-navegadores/'>Português do Brasil</option><option value='https://wordpress.com/ru/support/browser-issues/'>Русский</option><option value='https://wordpress.com/sv/support/webblasarproblem/'>Svenska</option><option value='https://wordpress.com/tr/support/tarayici-sorunlari/'>Türkçe</option><option value='https://wordpress.com/zh-cn/support/browser-issues/'>简体中文</option><option value='https://wordpress.com/zh-tw/support/browser-issues/'>繁體中文</option> </select> </form> </div> <div class="wpsupport3-language-toggle__modal"> <div class="wpsupport3-language-toggle__modal-content"> </div> </div> </div> <div class="entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow"> <p>Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site.</p> <div class="a8c-table-of-contents"> <button> <svg class="mobile" width="15" height="10" viewBox="0 0 20 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.38672 1.15562L11.0303 10.7078L20.3867 0.707764" stroke="#646970" stroke-width="2"/> </svg></button> <p>In this guide</p><div class="wp-block-a8c-support-table-of-contents"><ol class=toc-parent-list><li><a href="https://wordpress.com/support/browser-issues/#supported-browsers">Supported Browsers</a></li><li><a href="https://wordpress.com/support/browser-issues/#force-a-refresh">Force a Refresh</a></li><li><a href="https://wordpress.com/support/browser-issues/#clear-your-browser-cache">Clear Your Browser Cache</a></li><li><a href="https://wordpress.com/support/browser-issues/#clearing-word-press-com-cookies">Clear WordPress.com Cookies</a></li><li><a href="https://wordpress.com/support/browser-issues/#further-troubleshooting">Further Troubleshooting</a></li></ol></div> </div> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="supported-browsers">Supported Browsers</h2> <a href="https://wordpress.com/support/browser-issues/#supported-browsers"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date version of any of the following browsers:</p> <ul class="wp-block-list"> <li><a href="https://www.google.com/chrome">Google Chrome</a></li> <li><a href="https://www.mozilla.org/en-US/firefox/">Mozilla Firefox</a></li> <li><a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac">Safari</a></li> <li><a href="https://www.opera.com/">Opera</a></li> <li><a href="https://www.microsoft.com/edge">Microsoft Edge</a></li> </ul> <p>To ensure your browser is up to date, <a href="https://www.whatismybrowser.com/" target="_blank" rel="noreferrer noopener">check this page.</a></p> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="force-a-refresh">Force a Refresh</h2> <a href="https://wordpress.com/support/browser-issues/#force-a-refresh"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>A refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts to force refresh your browser:</p> <ul class="wp-block-list"> <li><strong>Windows</strong>: <kbd>Ctrl + F5</kbd></li> <li><strong>Mac/Apple</strong>: <kbd>Apple + R</kbd> or <kbd>Cmd + R</kbd></li> <li><strong>Linux</strong>: <kbd>F5</kbd></li> </ul> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="clear-your-browser-cache">Clear Your Browser Cache</h2> <a href="https://wordpress.com/support/browser-issues/#clear-your-browser-cache"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Each time you access a web page, your web browser stores a temporary copy so that it loads quicker the next time. Those temporary files are called the <strong>browser cache</strong>. Therefore, you could be viewing an older version of a website. If you clear the cache, this will force your browser to fetch the latest version of the website again. </p> <p>Many issues can be solved by clearing your browser cache, including:</p> <ul class="wp-block-list"> <li>When the <a href="https://wordpress.com/support/wordpress-editor/">editor</a> is not loading.</li> <li>If you’re seeing a blank screen.</li> <li>If some changes you made have not appeared.</li> <li>If the wrong site appears after changing a <a href="https://wordpress.com/support/domains/">domain</a>.</li> <li>When an error is showing multiple times.</li> </ul> <p>You’ll find the option to clear your cache in your browser’s settings. Below, we’ve linked to instructions for the most popular browsers and devices:</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <p><strong>Desktop</strong></p> <ul class="wp-block-list"> <li><a href="https://support.google.com/accounts/answer/32050">Chrome</a></li> <li><a href="https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4">Edge</a></li> <li><a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache">Firefox</a></li> <li><a href="https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData">Opera</a></li> <li><a href="https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac">Safari</a></li> </ul> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <p class="has-text-align-left"><strong>Mobile or Tablet</strong></p> <ul class="wp-block-list"> <li>Chrome on <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DiOS&oco=1">iOS</a> or <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&oco=1">Android</a></li> <li>Edge on <a href="https://support.microsoft.com/en-us/microsoft-edge/microsoft-edge-for-mobile-faqs-29296eab-b76f-4a87-ac9c-9835da53465d#ID0EBD=iOS">iOS</a> or <a href="https://support.microsoft.com/en-us/microsoft-edge/microsoft-edge-for-mobile-faqs-29296eab-b76f-4a87-ac9c-9835da53465d#ID0EBD=Android">Android</a> (under <em>How do I clear my browsing history?</em>)</li> <li>Firefox on <a href="https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios">iOS</a> or <a href="https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data">Android</a></li> <li>Opera on <a href="https://help.opera.com/en/mobileios/settings/#clearBrowsingData">iOS</a></li> <li>Safari on <a href="https://support.apple.com/en-us/HT201265">iOS</a></li> </ul> </div> </div> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="clearing-word-press-com-cookies">Clear WordPress.com Cookies</h2> <a href="https://wordpress.com/support/browser-issues/#clearing-word-press-com-cookies"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>WordPress.com requires the use of <a href="https://wordpress.com/support/third-party-cookies/">browser cookies</a> in order for our services to work properly. If you have trouble with some sections of your site, or cannot preview or publish in the editor, you may not have <strong>third-party cookies</strong> enabled in your browser. This can also be an issue if you find yourself getting logged out from WordPress.com frequently.</p> <p>Consider checking the following guide to confirm if you have cookies enabled:</p> <div class="wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"> <div class="wp-block-button"><a class="wp-block-button__link has-background wp-element-button" href="https://wordpress.com/support/third-party-cookies/#checking-your-browser" style="background-color:#00aadc">Check if you have cookies enabled</a></div> </div> <p>Generally, unless you have privacy concerns, we would <em>not</em> recommend that you clear all browser cookies, as that will affect your experience using other websites. However, you may need to clear your WordPress.com-specific cookies to troubleshoot a specific issue.</p> <p>For instructions on how to clear the cookies in your browser, click the appropriate link for your browser below:</p> <ul class="wp-block-list"> <li><a href="https://support.google.com/chrome/answer/95647">Google Chrome</a></li> <li><a href="https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09">Edge</a></li> <li><a href="https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored">Firefox</a></li> <li><a href="https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData">Opera</a></li> <li><a href="https://support.apple.com/kb/index?q=remove+cookies&src=globalnav_support&type=organic&page=search&locale=en_US#query=manage%20cookies%20and%20other%20website%20data&product=&doctype=&currentPage=1&includeArchived=false">Safari</a></li> </ul> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="further-troubleshooting">Further Troubleshooting</h2> <a href="https://wordpress.com/support/browser-issues/#further-troubleshooting"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If you are still having trouble, here are a few more things we recommend that you try:</p> <ul class="wp-block-list"> <li>To rule out a <strong>browser-related issue</strong>, try any <a href="https://wordpress.com/support/browser-issues/#supported-browsers">alternate browser</a> temporarily. If the issue you’re experiencing is not present on a different browser to the one you normally use, your browser is the likely cause.</li> <li>Temporarily disable any <strong>ad blockers</strong> you may be using, as these can sometimes interfere with your web browsing experience in unintended ways. If so, add an exception for WordPress.com in the ad blocker’s settings.</li> <li>There may be a conflict with one of your <strong>browser extensions</strong>. Temporarily disable each extension. Then, re-enable each extension one by one, checking each time to see if the issue comes back. That way, you’ll be able to identify which extension is the source of the issue. </li> <li>Try an <strong>alternate computer</strong> in the same location. If another computer works, then the issue is with your specific computer.</li> <li>Try a <strong>different internet connection</strong>, such as another Wi-Fi network or mobile data. In particular, company and university internet networks will block access to certain sites.</li> <li>If you made any recent changes to your domain’s DNS records just before experiencing site issues, consider <a href="https://wordpress.com/support/how-to-clear-the-dns-cache/"><strong>clearing your DNS cache</strong> manually</a>.</li> </ul> </div> </main> <div class="alignfull wp-block-wpsupport3-feedback-survey"> <div class="wpsupport3__support-feedback-survey-content"> <div class="container vote"> <p>Was this guide helpful for you?</p> <div class="wp-block-buttons"> <div class="wp-block-button is-style-secondary"> <a class="wp-block-button__link wp-element-button feedback-button" data-seed-question-name="q_1_choice[]" data-seed-question-value="1" data-text-value="Yay! 🎉">Yay</a> </div> <div class="wp-block-button is-style-secondary"> <a class="wp-block-button__link wp-element-button feedback-button" data-seed-question-name="q_1_choice[]" data-seed-question-value="2" 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Selectors can be css classes, IDs, * element types, etc. (e.g. '.my-class', '#my-id', 'div', etc.) */ const getClosestMatchingAncestor = ( event, selectors ) => { let { target: element } = event; let foundElement; for ( const selector of selectors ) { foundElement = element.closest( selector ); if ( foundElement ) { break; } } return foundElement; } /** * Main function to setup analytics. */ const setupAnalytics = () => { /** * Returns the current page path. */ function getCurrentPagePath( pathname = '' ) { return ( pathname || window.location.pathname ).replace( /^\/|\/$/g, '' ); } /** * Returns the current page name. */ function getCurrentPageName( pathname = '' ) { return getCurrentPagePath( pathname ).replace( getLocaleInPagePathRegExp(), '' ); } /** * Returns the current page locale. */ function getCurrentPageLocale() { const currentPagePath = getLocaleInPagePathRegExp().exec( getCurrentPagePath() ); return getCurrentPagePath !== null && getCurrentPagePath.length === 2 ? getCurrentPagePath[1] : ''; } /** * Helper function to extract locale from page path. */ function getLocaleInPagePathRegExp() { return /^(af|als|am|an|ar|arc|as|ast|av|ay|az|ba|bel|bg|bm|bn|bo|br|bs|ca|ce|ckb|cs|csb|cv|cy|da|de|dv|dz|el|el\-po|en|en\-gb|eo|es|es\-mx|et|eu|fa|fi|fo|fr|fr\-be|fr\-ca|fr\-ch|fur|fy|ga|gd|gl|gn|gu|he|hi|hr|hu|hy|ia|id|ii|ilo|is|it|ja|ka|kal|kir|km|kn|ko|kk|ks|kv|la|li|lo|lv|lt|mk|ml|mwl|mn|mr|ms|mya|nah|nap|ne|nds|nl|nn|nb|non|nv|oci|or|os|pa|pl|ps|pt|pt\-br|qu|ro|ru|rup|sc|si|sk|skr|sl|snd|so|sq|sr|su|sv|ta|te|th|tl|tir|tr|tt|ty|udm|ug|uk|ur|uz|vec|vi|wa|xal|yi|yo|za|zh\-cn|zh\-hk|zh\-tw)(?:\/|$)/; } /** * Returns the config for WPcom analytics. Sets various event props * used in tracking, e.g. locale, page path, etc. Mainly used for Tracks * event props. */ function getWPCOMAnalyticsDefaultConfig() { const currentGenericPageName = null; const cannonicalPath = "\/support\/browser-issues\/"; return { // Current page props. currentPagePath: getCurrentPagePath(), currentPageName: getCurrentPageName(), currentGenericPageName: currentGenericPageName ?? getCurrentPageName( cannonicalPath ), currentPageLocale: getCurrentPageLocale(), // Page variation props. pageVariation: '', pagePersonalVariation: '', // Current user props. currentUserIdHash: "", currentUserIdHashShort: "", currentUserEmailHash: "", // Other misc. props. isHomepage: false, affiliateJSVersion: "1716355472", } } // When a8c-analytics:loaded is fired, start main event handling. document.addEventListener( 'a8c-analytics:loaded', () => { const cb = window.a8cAnalytics.cb; const kit = window.a8cAnalytics.kit; const config = getWPCOMAnalyticsDefaultConfig(); const configOptions = window.a8cAnalyticsConfig.fireAnalyticsOptions; // Extend config with any custom props. 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Used for affiliate tracking, coupons, etc. */ const applyLinkers = () => { kit.linkQueryVars( [ { includeRegExps: [ /^(?:[^\/]+\.)?(?:wordpress|jetpack|woocommerce|crowdsignal|wpjobmanager)\.com(?:\/|$)/i, ], linkQueryVars: [ 'aff', 'affiliate', 'cid', // Aff campaign ID. 'sid', // Aff sub ID. 'irclickid' // Impact Affiliate Click ID ], }, { includeRegExps: [ /^(?:[^\/]+\.)?(?:wordpress|jetpack)\.com(?:\/|$)/i, ], linkQueryVars: [ 'coupon', ], }, ] ); } /** * Handles currencies. Gets the currency value from cookies, and sets the currency * if the cookie is not present. Can also be overridden by setting the `currency` URL * paramter. */ const fireCurrencyHandlers = () => { let currency = kit.getQueryVar( 'currency' ) || ''; if ( ! currency && 'amex-business-in' === config.currentPageName ) { currency = 'USD'; // Special case for this LP. } if ( currency ) { kit.docCookies.setItem( 'landingpage_currency', currency, 31536000, '/', '.rootDomain' ); } }; /** * Fires the `wpcom_page_view` Tracks event. */ const fireTracks = () => { const props = Object.assign( {}, kit.getQueryVars( '', kit.QUERY_PARAMS ), { // Page props. path: config.currentPagePath, name: config.currentPageName, locale: config.currentPageLocale, variation: config.pageVariation, personal_variation: config.pagePersonalVariation, // Back compat. LP props. lp_name: config.currentGenericPageName, lp_variation: config.pageVariation, lp_personal_variation: config.pagePersonalVariation, } ); window._tkq.push( [ 'recordEvent', 'wpcom_page_view', props ] ); }; function fireRedditAdvertisingPixel() { !function(w,d){if(!w.rdt){var p=w.rdt=function(){p.sendEvent?p.sendEvent.apply(p,arguments):p.callQueue.push(arguments)};p.callQueue=[];var t=d.createElement("script");t.src="https://www.redditstatic.com/ads/pixel.js",t.async=!0;var s=d.getElementsByTagName("script")[0];s.parentNode.insertBefore(t,s)}}(window,document); rdt('init','a2_ehx23cq176s3'); rdt('track', 'PageVisit'); } /** * Handles the referral tracking. */ const fireAffiliateReferrals = () => { kit.attachScriptElement( 'https://s1.wp.com/wp-content/themes/h4/landing/marketing/js/affiliate-referrals.js?v=' + config.affiliateJSVersion ); }; /** * Loads the Google Ads gtag. */ const loadGoogleAdsGtag = () => { kit.loadGtag( 'AW-946162814' ); } /** * Loads and fires the Google Analytics 4. */ const fireGoogleAnalyticsFour = () => { const gtagOptions = { 'anonymize_ip': true, 'use_amp_client_id': true }; kit.loadGtag( 'G-1H4VG5F5JF', gtagOptions ); } const fireParsely = ( trackingId ) => { kit.loadParselyTracker( trackingId ); } const fireHotJar = () => { if ( ! kit.pertainsToSTS() ) { kit.fireHotjar( 227769 ); } } /** * Loads and fires the Facebook Pixel. */ const fireFacebook = () => { kit.loadFacebook(); fbq( 'init', '823166884443641' ); fbq( 'track', 'PageView' ); } /** * Loads and fires Microsoft Clarity */ const fireMicrosoftClarity = () => { if ( window.clarity ) { return; } // Needs to be set prior to loading the external script. window.clarity = window.clarity || function () { ( window.clarity.q = window.clarity.q || [] ).push( arguments ); }; const clarityScript = kit.attachScriptElement( 'https://www.clarity.ms/tag/j0cc1i1dba' ); document.body.appendChild( clarityScript ); }; const fireImpactAffiliate = () => { kit.loadImpactAffiliate( config.currentUserIdHash, config.currentUserEmailHash ); } /** * Handles scroll percentage tracking. */ const trackScrollPercentage = () => { const scrollPosition = window.pageYOffset; const pageHeight = document.body.scrollHeight - window.innerHeight; const scrollProgress = ( scrollPosition / pageHeight ) * 100; // Check if the user has scrolled to 25%, 50%, 75%, or 100% of the page if ( scrollProgress >= 25 && scrollProgress < 50 ) { dispatchScrollCustomEvent( 25 ) } else if ( scrollProgress >= 50 && scrollProgress < 75 ) { dispatchScrollCustomEvent( 50 ) } else if ( scrollProgress >= 75 && scrollProgress < 100 ) { dispatchScrollCustomEvent( 75 ) } else if ( scrollProgress >= 100 ) { dispatchScrollCustomEvent( 100 ) } } /** * Dispatches a custom event with the scroll percentage. */ const dispatchScrollCustomEvent = ( scrollPercentage ) => { const event = new CustomEvent( `PageScrollPercentage${scrollPercentage}`, { detail: scrollPercentage } ); window.dispatchEvent(event); } /** * Handles the scroll tracking callback. E.g. firing Tracks and GA events. */ const scrollTrackingCallback = ( event ) => { const { detail: scrollPercentage } = event; const trackingProps = {}; // Event props. trackingProps.percent = event.detail ?? 0; trackingProps.path = config.currentPagePath || ''; trackingProps.name = config.currentPageName || ''; trackingProps.locale = config.currentPageLocale || ''; trackingProps.variation = config.pageVariation || ''; trackingProps.personal_variation = config.pagePersonalVariation || ''; trackingProps.lp_name = config.currentGenericPageName || ''; trackingProps.lp_variation = config.pageVariation || ''; trackingProps.lp_personal_variation = config.pagePersonalVariation || ''; tracksAnalyticsScrollEvent( trackingProps ); } /** * Dispatches a Tracks event for page scroll. */ const tracksAnalyticsScrollEvent = ( trackingProps ) => { window._tkq.push( [ 'recordEvent', 'wpcom_page_scroll', trackingProps ] ); } // Call the trackScrollProgress function every time the user scrolls window.addEventListener( 'scroll', trackScrollPercentage ); // Listen to events for specific scroll percentages, each event is only acted upon once. window.addEventListener( 'PageScrollPercentage25', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage50', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage75', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage100', scrollTrackingCallback, { once: true } ) /** * Handles click tracking for certain elements in Tracks and GA. */ const setupTracksGAClickTracking = () => { document.querySelector( 'body' ).addEventListener( 'click', ( event ) => { // We only care about clicks on certain elements. if ( event.target.matches( 'a, button, .click-tracking-enable' ) ) { const { target: clickEventTarget } = event; // Initialize eventProps object with some defaults. const eventProps = {}; eventProps.path = config.currentPagePath || ''; eventProps.name = config.currentPageName || ''; eventProps.lp_name = config.currentGenericPageName || ''; eventProps.locale = config.currentPageLocale || ''; eventProps.variation = config.pageVariation || ''; eventProps.personal_variation = config.pagePersonalVariation || ''; // Identify farthest and closest parent element. const selectors = [ '.wpcom-masterbar.wpcom-header', '.lpc', '.lp-block', '.lp-module', 'section', 'post', 'article' ]; const section = getLastMatchingAncestor( event, selectors ); const container = getClosestMatchingAncestor( event, selectors ); // Get class name and ID for container and add to props. eventProps.container_id = container ? container.getAttribute( 'id' ) : ''; eventProps.container_class = container ? container.getAttribute( 'class' ) : ''; eventProps.container = eventProps.container_id || eventProps.container_class; // What type of element have we clicked? eventProps.is_cta = clickEventTarget.matches( 'is-cta' ) ?? false; eventProps.is_in_header_nav = clickEventTarget.classList.contains('x-nav-link') || clickEventTarget.classList.contains('x-dropdown-link') || clickEventTarget.classList.contains('x-menu-link') || section === 'lpc-header-nav' || section === 'wpcom-masterbar.wpcom-header'; const isClickedElementButton = clickEventTarget.classList.contains('lpc-button') || clickEventTarget.classList.contains('button') || clickEventTarget.classList.contains('wp-block-button__link'); const isParentElementButton = clickEventTarget.parentElement && (clickEventTarget.parentElement.classList.contains('lpc-button') || clickEventTarget.parentElement.classList.contains('button') || clickEventTarget.parentElement.classList.contains('wp-block-button__link')); eventProps.is_button = isClickedElementButton || isParentElementButton; // Link data. eventProps.href = clickEventTarget.getAttribute( 'href' ) || ''; eventProps.target = clickEventTarget.getAttribute( 'target' ) || ''; eventProps.text = clickEventTarget.innerText || ''; eventProps.use_beacon = true; // Emit tracking event in Tracks and GA. window._tkq.push( [ 'recordEvent', 'wpcom_link_click', eventProps ] ); // TODO: Implement a click delay on navigation links and CTA buttons to improve data integrity. // if ( props.is_in_header_nav || props.is_cta || props.is_button ) { // if ( props.href && 0 !== props.href.indexOf( '#' ) && -1 !== [ '', '_top', '_self' ].indexOf( props.target ) ) { // event.preventDefault(); // Allow time for trackers to record the click. // setTimeout( function() { // document.location = props.href; // }, 300 ); // } // } } }); } /** * Add cookie and stats tracking for the Landpack language picker. */ const setupLocaleChangeTracking = () => { function createLocaleCookie( locale ) { const cookieDomain = '.wordpress.com'; const cookieName = 'wpcom_locale'; const date = new Date(); date.setTime( date.getTime() + ( 5 * 365 * 24 * 60 * 60 * 1000 ) ); const expires = " expires=" + date.toGMTString(); document.cookie = cookieName + '=' + locale + ';' + expires +'; path=/; domain=' + cookieDomain; } function createStatsRequest( locale, href ) { const languageChangeStat = new Image(); languageChangeStat.onload = () => window.location.href = href; languageChangeStat.onerror = languageChangeStat.onload; languageChangeStat.src = 'https://pixel.wp.com/g.gif?v=wpcom-no-pv&x_language-switcher=manual-switch-' + locale + '&rm=' + Math.random(); } document.body.addEventListener( 'click', ( event ) => { const { target } = event; if ( target.matches( '.lp-language-picker a[lang]' ) ) { event.preventDefault(); const code = target.getAttribute( 'lang' ); const href = target.getAttribute( 'href' ); createLocaleCookie( code ); createStatsRequest( code, href ); } }); } /** * Loads and fires the Bing tracking pixel. */ const fireBing = () => { ( function( w, d, t, r, u ) { var f, n, i; w[ u ] = w[ u ] || [], f = function() { var o = { ti: "4074038" }; o.q = w[ u ], w[ u ] = new UET( o ), w[ u ].push( "pageLoad" ) }, n = d.createElement( t ), n.src = r, n.async = 1, n.onload = n.onreadystatechange = function() { var s = this.readyState; s && s !== "loaded" && s !== "complete" || ( f(), n.onload = n.onreadystatechange = null ) }, i = d.getElementsByTagName( t )[ 0 ], i.parentNode.insertBefore( n, i ) } )( window, document, "script", "//bat.bing.com/bat.js", "uetq" ); } /** * Adds a click event for Facebook pixel tracking on the /webinar sub pages. */ const trackFacebookWebinarClicks = () => { const facebookPixelURL = 'https://www.facebook.com/tr?id=759053181468957&ev=SubscribedButtonClick&noscript=1'; const elementsToTrack = document.getElementsByClassName( 'webinar-facebook-click-track' ); const handleFacebookClickEvent = ( event ) => { const facebookImgPixel = document.createElement( 'img' ); facebookImgPixel.width = 1; facebookImgPixel.height = 1; facebookImgPixel.src = facebookPixelURL; document.body.appendChild( facebookImgPixel ); } Array.from( elementsToTrack ).forEach( ( element ) => element.addEventListener( 'click', handleFacebookClickEvent )); } // Apply the URL parameter linkers. applyLinkers(); // Add "essential" trackers to queue. cb.addTracker( 'essential', false, fireCurrencyHandlers ); // Add "analytics" trackers to queue. cb.addTracker( 'analytics', false, fireTracks ); cb.addTracker( 'analytics', false, fireAffiliateReferrals ); cb.addTracker( 'analytics', false, setupTracksGAClickTracking ); cb.addTracker( 'analytics', false, trackScrollPercentage ); cb.addTracker( 'analytics', false, setupLocaleChangeTracking ); cb.addTracker( 'analytics', true, fireGoogleAnalyticsFour ); cb.addTracker( 'analytics', true, () => fireParsely( 'wordpress.com' ) ); // Add "advertising" trackers to queue. cb.addTracker( 'advertising', true, loadGoogleAdsGtag ); cb.addTracker( 'advertising', true, fireFacebook ); cb.addTracker( 'advertising', true, trackFacebookWebinarClicks ); cb.addTracker( 'advertising', true, fireBing ); cb.addTracker( 'advertising', true, fireRedditAdvertisingPixel); // cb.addTracker( 'advertising', true, fireHotJar ); - Disabling for now. 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