LISTSERV Maestro Technical Support

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onclick="location.href='/contact/econtact.asp?id=training'">Training</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=consulting'">Consulting</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=pressinfo'">Public Relations</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=hr'">Human Resources</li> </ul> </li> </ul> <form action="/web/20240503085343/https://www.lsoft.com/search/search.asp" method="post"> <table class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput"/></td> <td class="rightcol"><input type="submit" name="go" value="Search"/></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onmouseover="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="emaillistsoftware.asp">Software</a> > <a href="maestro.asp">LISTSERV Maestro Email Marketing Software</a> > <a href="/web/20240503085343/https://www.lsoft.com/products/maestro_support.asp">Technical Support</a></p><hr/> </div> <h1>LISTSERV Maestro Technical Support</h1> <img src="/web/20240503085343im_/https://www.lsoft.com/images/thumbnail_support_large2.jpg" alt="LISTSERV Maestro Technical Support" title="LISTSERV Maestro Technical Support" class="image-horizontal"/> <p>Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are included.</p> <p>Additional services, including <a href="training.asp">training</a> and <a href="consulting.asp">consulting</a> and our 24x7 technical support service, are available upon request. Please contact your sales representative for more information.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240503085343/mailto:sales@lsoft.com"><img src="/web/20240503085343im_/https://www.lsoft.com/images/icon_email.png" alt="L-Soft Sales" title="L-Soft Sales" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>L-Soft Sales</b><br/><a href="http://web.archive.org/web/20240503085343/mailto:sales@lsoft.com">sales@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240503085343/https://www.lsoft.com/contact/econtact.asp?id=sales&p=maestro"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>When is Coverage Available?</h3> <p>Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during <span class="nowrap">L-Soft</span> holidays. View a list of <a href="javascript:openWindow('../resources/holidays.asp',360,600)"><span class="nowrap">L-Soft</span> holidays</a>.</p> <br/> <h3>What is Your Response Time?</h3> <p>During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.</p> <br/> <h3><span class="nowrap">L-Soft</span> Technical Support Address</h3> <p>(Only for <span class="nowrap">L-Soft</span> customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240503085343/mailto:support@lsoft.com"><img src="/web/20240503085343im_/https://www.lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Technical Support</b><br/><a href="http://web.archive.org/web/20240503085343/mailto:support@lsoft.com">support@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240503085343/https://www.lsoft.com/contact/econtact.asp?id=support"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>L-Soft Software Tune-Up</h3> <p>The <span class="nowrap">L-Soft</span> software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240503085343/mailto:tuneup@lsoft.com"><img src="/web/20240503085343im_/https://www.lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Software Tune-Up</b><br/><a href="http://web.archive.org/web/20240503085343/mailto:tuneup@lsoft.com">tuneup@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240503085343/https://www.lsoft.com/contact/econtact.asp?id=tuneup"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <p class="center"><a href="maestro.asp">LISTSERV Maestro Overview</a> <span 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