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Digital and AI leaders outcompete | McKinsey

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ahead: Digital and AI leaders are leaving the rest behind</div></h1></div><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-10 mck-u-animation-blur-in-800 ArticleDefault_mck-c-article-default__description__sjoe9"><div><time datetime="2024-01-12T00:00:00Z">January 12, 2024</time> | Article</div></div></div></div></div></div></div><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-gutter-xxl"><section data-layer-region="article-body-header" class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400 byline-share-container"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-7 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-8 mdc-u-ts-10"></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-5"><div class="mck-u-links-inline">Companies with strong digital and AI capabilities have figured out how to generate compounding value, according to new McKinsey research.</div></div></div></section><main data-layer-region="article-body" class="mdc-u-grid mdc-u-grid-gutter-xxl"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-col-md-12"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div class="mdc-o-content-body mck-u-dropcap"> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="DownloadsSidebar_mck-c-downloads-sidebar__iFmyt mck-o-xs-right-span"><div data-layer-region="downloads-right-rail"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f 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mck-download-icon"></span><span class="mdc-c-link__label___Pfqtd_2734c4f"> (9 pages)</span></a></div></div></div></div> <p><strong>The distance between</strong> digital and AI leaders and other industry players is big, and it’s getting bigger. Over the past three years, the spread in digital and AI maturity between leaders and laggards has increased by 60 percent.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="98853804-8e72-4a1b-8bc1-cd08ba35ca92"><sup class="FootNote_footnotesup__e73z_">1</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="98853804-8e72-4a1b-8bc1-cd08ba35ca92" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">The scores are based on McKinsey’s Digital Quotient (DQ) and AI Quotient (AIQ) assessments, which measure digital and AI maturity across core capabilities, as well as across the management practices essential to capturing value. The DQ and AIQ standard deviation, or spread, was 10.3 points in the period from 2016–19. This increased to 16.3 points in the period from 2020–22.</span></span></span></a></span></p> <div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="" data-module-gradient-position="bottom-right" class="mck-c-inline-module-container SideBar_mck-c-sidebar__bgimg-wrapper__Qj4Dt mck-o-sm-left-span SideBar_mck-c-sidebar__sidebar-wrapper__Dpjw2 SideBar_mck-c-sidebar__sidebar-wrapper--istablet__IQ6ii mck-u-screen-only mck-c-module-wrapper" data-layer-region="sidebar"><div class="SideBar_mck-c-sidebar__epoAm mck-o-md-center"><div class="SideBar_mck-c-sidebar__share-icons-wrapper__9gB_c"><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f SideBar_mck-c-sidebar__share-icons___eQy6"><button data-component="mdc-c-button" aria-label="Expandable Sidebar" type="button" id="button_id" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--ghost mdc-c-button--size-medium SideBar_mck-c-sidebar__toggle-btn__EL8iE" aria-expanded="false" data-layer-event-prefix="UI Item" data-layer-action="click" data-layer-category="sidebar" data-layer-subcategory="open" data-layer-text="open sidebar"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--radial___y3csX_2734c4f mdc-c-icon--size-xxl___cL3ZT_2734c4f mck-plus-no-circle-icon"></span></button></div></div><div class="SideBar_mck-c-sidebar__content-outer__UdWCq"><div class="SideBar_mck-c-sidebar__eyebrow__5GSEq"></div><div class="SideBar_mck-c-sidebar__content__raEwe"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-3 SideBar_mck-c-sidebar__content-heading__NJekY"><div>About the authors</div></h2><div class="SideBar_mck-c-sidebar__content-description__4p9iI mdc-u-ts-7"><div class="mdc-o-content-body"><p>This article is a collaborative effort by <a href="/our-people/bryce-hall">Bryce Hall</a>, <a href="/our-people/eric-lamarre">Eric Lamarre</a>, <a href="/our-people/robert-levin">Rob Levin</a>, <a href="/our-people/johannes-tobias-lorenz">Johannes-Tobias Lorenz</a>, and <a href="/our-people/pamela-simon">Pamela Simon</a>, representing views from McKinsey Digital.</p></div></div></div></div></div></div> <p>This development provides a compelling counterpoint to the underwhelming results of digital and AI transformations many companies have experienced to date. <a href="/capabilities/mckinsey-digital/our-insights/three-new-mandates-for-capturing-a-digital-transformations-full-value">Earlier research</a> has shown that companies on average have captured less than a third of the value they expect from their digital transformation initiatives, despite significant investment.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="c6f53267-18ec-432f-a4db-80093fff2647"><sup class="FootNote_footnotesup__e73z_">2</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="c6f53267-18ec-432f-a4db-80093fff2647" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">“<a href="/capabilities/mckinsey-digital/our-insights/three-new-mandates-for-capturing-a-digital-transformations-full-value">Three new mandates for capturing a digital transformation’s full value</a>,” McKinsey, June 15, 2022.</span></span></span></a></span> But a set of leading companies are not just figuring out how to harness digital and AI to generate value but are also doing it more quickly and putting ever more distance between themselves and other players.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="" data-module-gradient-position="bottom-right" class="mck-c-inline-module-container SideBar_mck-c-sidebar__bgimg-wrapper__Qj4Dt mck-o-sm-left-span SideBar_mck-c-sidebar__sidebar-wrapper__Dpjw2 SideBar_mck-c-sidebar__sidebar-wrapper--istablet__IQ6ii mck-u-screen-only mck-c-module-wrapper" data-layer-region="sidebar"><div class="SideBar_mck-c-sidebar__epoAm mck-o-md-center"><div class="SideBar_mck-c-sidebar__share-icons-wrapper__9gB_c"><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f SideBar_mck-c-sidebar__share-icons___eQy6"><div data-component="mdc-c-dropdown-menu" class="mdc-c-drop-down"><button data-component="mdc-c-button" aria-label="" type="button" id="button_id" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--ghost mdc-c-button--size-medium mdc-c-drop-down__rootmenu___yJzvz_2734c4f" aria-expanded="false" aria-haspopup="menu"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--default___f-hQM_2734c4f mdc-c-icon--size-md___yi5fA_2734c4f mck-share2-icon"></span></button><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="" class=""></div></div><button data-component="mdc-c-button" aria-label="Expandable Sidebar" type="button" id="button_id" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--ghost mdc-c-button--size-medium SideBar_mck-c-sidebar__toggle-btn__EL8iE" aria-expanded="false" data-layer-event-prefix="UI Item" data-layer-action="click" data-layer-category="sidebar" data-layer-subcategory="open" data-layer-text="open sidebar"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--radial___y3csX_2734c4f mdc-c-icon--size-xxl___cL3ZT_2734c4f mck-plus-no-circle-icon"></span></button></div></div><div class="SideBar_mck-c-sidebar__content-outer__UdWCq"><div class="SideBar_mck-c-sidebar__eyebrow__5GSEq"></div><div class="SideBar_mck-c-sidebar__content__raEwe"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-3 SideBar_mck-c-sidebar__content-heading__NJekY"><div>More about the research</div></h2><div class="SideBar_mck-c-sidebar__content-description__4p9iI mdc-u-ts-7"><div class="mdc-o-content-body"><p>Our analysis is based on data collected from 20,000 individual respondents at more than 1,000 companies globally across sectors. We define digital and AI leaders as being in the top quintile and laggards as being in the bottom quintile, based on scores in McKinsey’s Digital Quotient (DQ) and AI Quotient (AIQ)<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="a1761ecd-a1c1-469d-9779-423a0df9554b"><sup class="FootNote_footnotesup__e73z_">1</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="a1761ecd-a1c1-469d-9779-423a0df9554b" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">For more information, see “<a href="/capabilities/mckinsey-digital/how-we-help-clients/ignite">Ignite</a>” by McKinsey.</span></span></span></a></span> assessments. These measure digital and AI maturity across core capabilities and management practices that are essential to capturing value. For each company, we compared TSR data over the past five years (from January 1, 2018, to December 31, 2022) to calculate and compare the five-year CAGR for leading versus lagging companies. To understand digital and AI maturity trends over time, we also compared average maturity scores by sector between two periods in time, the first period being from 2016 to 2019 and the most recent period being from 2020 to 2022.</p></div></div></div></div></div></div> <p>To better understand the scope of this value premium and how leading companies are creating it, we undertook detailed analysis of more than 1,000 companies, with a deep dive into the banking sector (see sidebar, “More about the research”). Key findings include the following:</p> <ul> <li>The value of digital and AI is real and sizeable. Evidence suggests that companies that have leading digital and AI capabilities outperform laggards by two to six times on total shareholder returns (TSR) across every sector analyzed.</li> <li>The distance between leaders and laggards is increasing because digital and AI, when implemented well, provide compounding advantages.</li> <li>Leaders implement digital and AI by investing in a holistic set of hard-to-copy capabilities.</li> <li>Laggards can catch up if they’re willing to commit to the hard work of rewiring how their companies run.</li> </ul> <h2>The value of digital and AI capabilities is real</h2> <p>While most business leaders may accept the need to incorporate digital and AI more deeply into their business, many remain skeptical of the effort and investment involved, wondering if it will add up to sustainable outperformance. Our data suggests that building up digital and AI capabilities adds up to real value, a trend that holds true for every sector analyzed (Exhibit 1). For example, digital leaders in insurance have five-year growth in TSR that is six times higher than lagging companies. Consumer packaged goods (CPG) and retail leaders perform three times better than peers in their sector, while companies in energy, materials, and agriculture perform two times better.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 1</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex1-v5.svgz?cq=50&amp;cpy=Center"/><img alt="Companies leading in digital and AI adoption outperform financially." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex1-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>But how do these innovative capabilities directly drive outperformance? The retail banking sector offers a strong example of this linkage. Between 2018 and 2022, digital leaders in banking achieved average annual TSR of 8 percent, versus 5 percent for laggards (Exhibit 2).</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 2</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex2-v5.svgz?cq=50&amp;cpy=Center"/><img alt="Digital leaders outdistance the competition along multiple financial dimensions." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex2-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>There is an important distinction between creating a digital channel and translating the use of that channel into value. From 2018 to 2022, while both leaders and laggards increased mobile app adoption, leaders maintained, though did not increase, their advantage. More importantly, by better integrating digital and AI throughout the entire customer journey and thereby reducing friction points, leaders extended their advantage in online sales. At the same time, they progressed more quickly on omnichannel customer interactions, supported by automation and analytics, dramatically reducing the cost to serve. These effects contributed to their profit-and-loss (P&amp;L) edge and multiple expansions, resulting in significant TSR outperformance.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-lg-span-4 mdc-u-grid-col-md-span-5 Disruptor1Up_mck-c-disruptor1up__image___2Gc4"><picture data-component="mdc-c-picture"><img alt="Never just tech" src="/~/media/mckinsey/business%20functions/mckinsey%20digital/how%20we%20help%20clients/2024/never-just-tech_thumb_1536x1536.jpg?cq=50&amp;mh=145&amp;car=16:9&amp;cpy=Center" loading="lazy"/></picture></div><div class="mdc-u-grid-col-lg-span-8 mdc-u-grid-col-md-span-7"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_2734c4f"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div><span class="disrupt-ab">Creating value beyond the hype</span></div></h3><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-7"><p><div>Let&rsquo;s deliver on the promise of technology from strategy to scale.</div></p></div></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="https://www.mckinsey.com/capabilities/mckinsey-digital/how-we-help-clients?cid=njt-ste-crk-mbm-mbm--2403-promo01-njt-bam-web" class="mdc-c-link-cta___NBQVi_2734c4f" target="_blank"><span class="mdc-c-link__label___Pfqtd_2734c4f">Get started</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mck-external-icon"></span></a></div></div></div></div> <h2>The compounding value effect that increases distance over laggards</h2> <p>As might be expected, levels of average digital maturity varied by sector, with retail and high tech leading the pack. More meaningfully, however, spreads in digital and AI maturity between leaders and laggards are substantial and growing within every sector (Exhibit 3). Even in many sectors where average maturity is relatively low, there are businesses that operate as top digital and AI companies.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 3</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex3-v5.svgz?cq=50&amp;cpy=Center"/><img alt="Digital and AI maturity scores for individual companies show significant spread within each sector." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex3-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>This digital and AI leadership is not static. Leaders increasingly pull ahead in terms of their digital and AI capabilities, which, over time, provide a compounding effect in terms of performance advantage. The average spread of digital and AI maturity scores between the top and bottom performers has jumped 60 percent between the two periods studied (from 2016–19, when the spread was 10 points, to 2020–22, when it was 16 points) (Exhibit 4). In other words, the capabilities that leaders in digital and AI have invested in are continuing to improve, creating even more distance from laggards.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 4</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex4-v5.svgz?cq=50&amp;cpy=Center"/><img alt="The difference in digital and AI maturity between leaders and laggards has increased over a three-year period." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex4-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>This effect is true in every sector analyzed. The compounding benefit was greatest in high tech, banking, and insurance, where the underlying business models have particularly benefited from their reliance on data and software. The rate of change for media, entertainment, and healthcare has been particularly pronounced, likely accelerated by the need to build out capabilities during the COVID-19 pandemic as people consumed more digital media at home and turned to digital health options more frequently.</p> <h2>Why leaders are pulling ahead: Building capabilities, not just digital and AI products</h2> <p>The compounding effect of digital and AI happens because leading companies <a href="/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete">rewire their organizations</a>. This provides them with hard-to-copy capabilities and allows them to better identify where their business model could be improved with technology, to develop digital solutions, and to effectively drive their adoption and scaling.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="6dc12604-53ea-4e61-9c4e-6544b1ee6ccd"><sup class="FootNote_footnotesup__e73z_">3</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="6dc12604-53ea-4e61-9c4e-6544b1ee6ccd" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">Eric Lamarre, Kate Smaje, and Rodney Zemmel, “<a href="/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete">Rewired to outcompete</a>,” <em>McKinsey Quarterly</em>, June 20, 2023.</span></span></span></a></span> As a result, these companies can target value better, go after it faster, and capture a greater share of it, repeatedly and consistently. This is the hard work of digital and AI transformations.</p> <p>But which factors contribute the most to this ability to execute? Our analysis of more than 200 large-scale digital and AI transformations highlights key capabilities in the following six key areas (Exhibit 5):</p> <ol> <li><em>Strategic road map:</em> Align top management around an opportunity to improve the performance of a business domain (be it a customer journey or a core business process) with technology to generate value. This includes committing to making sufficient investments to sustain the transformation.</li> <li><em>Organization and talent:</em> Ensure a digital talent bench with top technologists who can both rapidly iterate and deploy solutions and understand business models and data.</li> <li><em>Operating model:</em> Develop a successful operating model that allows hundreds of cross-functional teams to work autonomously on products (offerings or services used by customers and employees) and platforms (the back-end technology and data capabilities that support products).</li> <li><em>Technology:</em> Create a distributed technology environment to enable teams to access the data, applications, and software development tools they need to rapidly innovate and build. This requires a modular tech stack based on the cloud that makes it easy to access capabilities and upgrade components over time without affecting the rest of the architecture.</li> <li><em>Data:</em> Build a data architecture centered around the development of reusable data products. These are curated and packaged data elements that teams and applications can easily access and use in different products.</li> <li><em>Adoption and scaling:</em> Plan, resource, and govern change management from beginning to end. This allows the organization to broadly adopt new digital and AI products and turn them into assets that can be reused across lines of business and markets.</li> </ol> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 5</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex5-v5.svgz?cq=50&amp;cpy=Center"/><img alt="Transformations are more likely to be successful if they make progress in six areas." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex5-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>Not only do leading companies focus on building this broad set of capabilities; they are also substantially better than their peers across all of them, performing 2.0 to almost 2.5 times better in each one. Companies don’t necessarily need to be exceptional<em> </em>in every capability, but they do need to hit a baseline of competency across all of them. That’s because these capabilities are mutually reinforcing. Building a strong talent bench, for example, allows a company to develop better technology and data capabilities. This pattern holds true within each sector analyzed. It is telling that the largest gaps are in creating a strategic road map to realize value and in adoption and scaling, as opposed to in technology: being successful in digital and AI is less about technological tools and more about how well business leaders align their organization.</p> <p>As generative AI begins to unlock significant new capabilities in knowledge work, marketing, and customer service, we expect this gap to continue to grow. But it will require leaders who can sufficiently develop the talent, data foundation, and execution (“from build through adopt”) muscles.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-lg-span-4 mdc-u-grid-col-md-span-5 Disruptor1Up_mck-c-disruptor1up__image___2Gc4"><picture data-component="mdc-c-picture"><img alt="Rewired cover" src="/~/media/mckinsey/featured%20insights/mckinsey%20books/rewired/rewired-cover-wsj-thumb-1536x1536.png?cq=50&amp;mh=145&amp;car=16:9&amp;cpy=Center" loading="lazy"/></picture></div><div class="mdc-u-grid-col-lg-span-8 mdc-u-grid-col-md-span-7"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_2734c4f"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div>Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI</div></h3></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="/featured-insights/mckinsey-on-books/rewired" class="mdc-c-link-cta___NBQVi_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Learn more about the book</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mck-link-arrow-right-icon"></span></a></div></div></div></div> <h2>Laggards can catch up</h2> <p>Understanding what to do is one thing—many of these capabilities are well known to most executives. Understanding how<em> </em>to actually build those capabilities is another. This is the area that stymies most businesses: our in-depth analysis of the banking sector shows that digital and AI capabilities are hard to build and hard to copy from elsewhere.</p> <p>But laggards can catch up. Companies with aspirations to outperform need to focus on where they can best deploy digital and AI innovations in their business and whether they are building the capabilities necessary to capture value quickly, efficiently, and consistently. The data shows that companies that commit to this level of change can make meaningful improvements (approximately 15 to 20 percent improvement, on average) in digital maturity and increase EBIT by 10 to 20 percent within their targeted domains in two to three years. One global CPG company, for example, focused on rewiring its business over time and was able to move out of the bottom tier of performers, making significant progress toward becoming a digital and AI leader (Exhibit 6).</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 6</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex6-v5.svgz?cq=50&amp;cpy=Center"/><img alt="Sustained focus and investment enabled a consumer packaged goods (CPG) company to increase its digital and AI maturity and capture value within two to three years." src="/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/rewired%20and%20running%20ahead%20digital%20and%20ai%20leaders%20are%20leaving%20the%20rest%20behind/svgz-rewired-and-running-exhibits-ex6-v5.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>The company’s turnaround began when it realized it needed to focus on a few priority domains. It had been working on more than 200 digital and AI pilots, but its scattered resources and focus meant that none of these initiatives could break through and capture significant value.</p> <p>Leadership aligned on three priority domains—digital demand, digital operations, and digital business models—and corresponding use cases with clear estimated values. The CPG company then managed performance through clear metrics and KPIs. It also established strategic partnerships with cloud platform providers to accelerate technical progress and train thousands of employees in key digital skills.</p> <p>As teams built up their technical and data capabilities in the cloud, the company was able to start making connections between domains. This allowed it to unlock new sources of value. For example, within these domains, it connected use cases on revenue growth management and digital marketing by integrating the data and ROI metrics. It could then understand where to invest to generate greater returns. With maturing capabilities, the company is looking to its next horizons of growth, including automation. These moves have led EBIT to increase by more than $400 million.</p> <hr/> <p>Rewiring a business with key digital and AI capabilities constitutes a true competitive advantage. If a company lags for too long, it will be very hard to catch up and remain competitive. The sooner companies commit to building the right digital and AI capabilities, the sooner they can start generating compounding growth.</p></div><div class="container-placeholder"></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-xl"><section role="contentinfo" data-layer-region="article-about-authors" class="mdc-u-grid mdc-u-grid-col-md-12 AboutAuthor_mck-c-about-author__nRJzu"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f mdc-u-align-center"></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-8 mck-u-links-inline mck-u-links-inline--secondary mdc-u-mt-5"><div><p><strong><a href="/our-people/bryce-hall">Bryce Hall</a></strong> is an associate partner in McKinsey&rsquo;s Washington, DC, office; <strong><a href="/our-people/eric-lamarre">Eric Lamarre</a></strong> and <strong><a href="/our-people/robert-levin">Rob Levin</a></strong> are senior partners in the Boston office; <strong><a href="/our-people/johannes-tobias-lorenz">Johannes-Tobias Lorenz</a></strong> is a senior partner in the D&uuml;sseldorf office; and <strong><a href="/our-people/pamela-simon">Pamela Simon</a></strong> is an associate partner in the Waltham office.</p> <p>The authors wish to thank Leanne Barber, Yoav Cosiol, Miranda David, Kaitlin Noe, and Abdul Wahab Shaikh for their contributions to this article.</p></div></div></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-screen-only"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-5 mdc-u-grid-col-lg-end-9"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f mdc-u-align-center">Explore a career with us</h5><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--align-center___ar3mu_2734c4f"><a data-component="mdc-c-link" href="/careers/search-jobs" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--secondary___Boipq_2734c4f mdc-c-button--size-large___jwpUy_2734c4f" aria-label="Search Openings" data-layer-event-prefix="CTA Link" data-layer-action="click" data-layer-category="careers" data-layer-subcategory="search" data-layer-text="Search Openings"><span class="mdc-c-link__label___Pfqtd_2734c4f">Search Openings</span></a></div></div></section></div></main></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="StandalonePromo" class="RelatedArticle_mck-c-article-related__GGA76 mck-u-screen-only" data-layer-region="related-articles"><div class="mdc-o-container__wrapper is-wrapped mdc-u-spaced-mobile"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-u-align-center">Related Articles</h5><div class="mdc-u-grid mdc-u-grid-col-md-3 RelatedArticle_items-container__s2uD0"><div class="mdc-u-grid mdc-u-grid-gutter-lg Card_card__diA2r Card_hover-effect__RGb9b"><div class="Card_wrapper-image__8b4P6"><a data-component="mdc-c-link" href="/capabilities/strategy-and-corporate-finance/our-insights/in-digital-and-ai-transformations-start-with-the-problem-not-the-technology" class="mdc-c-link___lBbY1_2734c4f"><picture data-component="mdc-c-picture" class="Card_wrapper-image__8b4P6"><style>.picture-uniqueKey-indi-0 { aspect-ratio: 16/9 }</style><img alt="3D image of rolling spheres along a path. 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<i>McKinsey Quarterly</i></span><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-6"><a data-component="mdc-c-link" href="/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete" class="mdc-c-link-heading___Zggl8_2734c4f mdc-c-link___lBbY1_2734c4f"><div>Rewired to outcompete</div></a></h6></div></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"locale":"en","dictionary":{},"sitecoreContext":{"route":{"name":"Rewired and running ahead Digital and AI leaders are leaving the rest behind","displayName":"Rewired and running ahead Digital and AI leaders are leaving the rest behind","fields":null,"databaseName":"web","deviceId":"fe5d7fdf-89c0-4d99-9aa3-b5fbd009c9f3","itemId":"a2b34dc5-4bd9-4be6-81f7-40234d4d7c1e","itemLanguage":"en","itemVersion":1,"layoutId":"ae753eb4-a035-40b4-83bf-4b4438df6742","templateId":"683910db-02ba-40ba-92e7-726c880160a9","templateName":"ArticleJSS","placeholders":{"jss-main":[{"uid":"232bb7e9-289f-492d-a916-2b6185e44a84","componentName":"ArticleTemplate","dataSource":"","fields":{"data":{"articleTemplate":{"title":{"jsonValue":{"value":"Rewired and running ahead: Digital and AI leaders are leaving the rest behind"}},"sEOTitle":{"value":"Digital and AI leaders outcompete"},"description":{"jsonValue":{"value":"Companies with strong digital and AI capabilities have figured out how to generate compounding value, according to new McKinsey research."}},"sEODescription":{"value":"McKinsey research shows that companies with strong digital and AI capabilities have figured out how to generate compounding value."},"displayDate":{"jsonValue":{"value":"2024-01-12T00:00:00Z"}},"body":{"value":"[[audio 1]]\n[[DownloadsSidebar]]\n\u003cp\u003e\u003cstrong\u003eThe distance between\u003c/strong\u003e digital and AI leaders and other industry players is big, and it\u0026rsquo;s getting bigger. Over the past three years, the spread in digital and AI maturity between leaders and laggards has increased by 60 percent.[[footnote 1]]\u003c/p\u003e\n[[sidebar authors]]\n\u003cp\u003eThis development provides a compelling counterpoint to the underwhelming results of digital and AI transformations many companies have experienced to date. \u003ca href=\"/capabilities/mckinsey-digital/our-insights/three-new-mandates-for-capturing-a-digital-transformations-full-value\"\u003eEarlier research\u003c/a\u003e has shown that companies on average have captured less than a third of the value they expect from their digital transformation initiatives, despite significant investment.[[footnote 2]] But a set of leading companies are not just figuring out how to harness digital and AI to generate value but are also doing it more quickly and putting ever more distance between themselves and other players.\u003c/p\u003e\n[[sidebar 1]]\n\u003cp\u003eTo better understand the scope of this value premium and how leading companies are creating it, we undertook detailed analysis of more than 1,000 companies, with a deep dive into the banking sector (see sidebar, \u0026ldquo;More about the research\u0026rdquo;). Key findings include the following:\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eThe value of digital and AI is real and sizeable. Evidence suggests that companies that have leading digital and AI capabilities outperform laggards by two to six times on total shareholder returns (TSR) across every sector analyzed.\u003c/li\u003e\n \u003cli\u003eThe distance between leaders and laggards is increasing because digital and AI, when implemented well, provide compounding advantages.\u003c/li\u003e\n \u003cli\u003eLeaders implement digital and AI by investing in a holistic set of hard-to-copy capabilities.\u003c/li\u003e\n \u003cli\u003eLaggards can catch up if they\u0026rsquo;re willing to commit to the hard work of rewiring how their companies run.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eThe value of digital and AI capabilities is real\u003c/h2\u003e\n\u003cp\u003eWhile most business leaders may accept the need to incorporate digital and AI more deeply into their business, many remain skeptical of the effort and investment involved, wondering if it will add up to sustainable outperformance. Our data suggests that building up digital and AI capabilities adds up to real value, a trend that holds true for every sector analyzed (Exhibit 1). For example, digital leaders in insurance have five-year growth in TSR that is six times higher than lagging companies. Consumer packaged goods (CPG) and retail leaders perform three times better than peers in their sector, while companies in energy, materials, and agriculture perform two times better.\u003c/p\u003e\n[[Exhibit 1]]\n\u003cp\u003eBut how do these innovative capabilities directly drive outperformance? The retail banking sector offers a strong example of this linkage. Between 2018 and 2022, digital leaders in banking achieved average annual TSR of 8 percent, versus 5 percent for laggards (Exhibit 2).\u003c/p\u003e\n[[Exhibit 2]]\n\u003cp\u003eThere is an important distinction between creating a digital channel and translating the use of that channel into value. From 2018 to 2022, while both leaders and laggards increased mobile app adoption, leaders maintained, though did not increase, their advantage. More importantly, by better integrating digital and AI throughout the entire customer journey and thereby reducing friction points, leaders extended their advantage in online sales. At the same time, they progressed more quickly on omnichannel customer interactions, supported by automation and analytics, dramatically reducing the cost to serve. These effects contributed to their profit-and-loss (P\u0026amp;L) edge and multiple expansions, resulting in significant TSR outperformance.\u003c/p\u003e\n[[disruptor1up tech]]\n\u003ch2\u003eThe compounding value effect that increases distance over laggards\u003c/h2\u003e\n\u003cp\u003eAs might be expected, levels of average digital maturity varied by sector, with retail and high tech leading the pack. More meaningfully, however, spreads in digital and AI maturity between leaders and laggards are substantial and growing within every sector (Exhibit 3). Even in many sectors where average maturity is relatively low, there are businesses that operate as top digital and AI companies.\u003c/p\u003e\n[[Exhibit 3]]\n\u003cp\u003eThis digital and AI leadership is not static. Leaders increasingly pull ahead in terms of their digital and AI capabilities, which, over time, provide a compounding effect in terms of performance advantage. The average spread of digital and AI maturity scores between the top and bottom performers has jumped 60 percent between the two periods studied (from 2016\u0026ndash;19, when the spread was 10 points, to 2020\u0026ndash;22, when it was 16 points) (Exhibit 4). In other words, the capabilities that leaders in digital and AI have invested in are continuing to improve, creating even more distance from laggards.\u003c/p\u003e\n[[Exhibit 4]]\n\u003cp\u003eThis effect is true in every sector analyzed. The compounding benefit was greatest in high tech, banking, and insurance, where the underlying business models have particularly benefited from their reliance on data and software. The rate of change for media, entertainment, and healthcare has been particularly pronounced, likely accelerated by the need to build out capabilities during the COVID-19 pandemic as people consumed more digital media at home and turned to digital health options more frequently.\u003c/p\u003e\n\u003ch2\u003eWhy leaders are pulling ahead: Building capabilities, not just digital and AI products\u003c/h2\u003e\n\u003cp\u003eThe compounding effect of digital and AI happens because leading companies \u003ca href=\"/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete\"\u003erewire their organizations\u003c/a\u003e. This provides them with hard-to-copy capabilities and allows them to better identify where their business model could be improved with technology, to develop digital solutions, and to effectively drive their adoption and scaling.[[footnote 3]] As a result, these companies can target value better, go after it faster, and capture a greater share of it, repeatedly and consistently. This is the hard work of digital and AI transformations.\u003c/p\u003e\n\u003cp\u003eBut which factors contribute the most to this ability to execute? Our analysis of more than 200 large-scale digital and AI transformations highlights key capabilities in the following six key areas (Exhibit 5):\u003c/p\u003e\n\u003col\u003e\n \u003cli\u003e\u003cem\u003eStrategic road map:\u003c/em\u003e Align top management around an opportunity to improve the performance of a business domain (be it a customer journey or a core business process) with technology to generate value. This includes committing to making sufficient investments to sustain the transformation.\u003c/li\u003e\n \u003cli\u003e\u003cem\u003eOrganization and talent:\u003c/em\u003e Ensure a digital talent bench with top technologists who can both rapidly iterate and deploy solutions and understand business models and data.\u003c/li\u003e\n \u003cli\u003e\u003cem\u003eOperating model:\u003c/em\u003e Develop a successful operating model that allows hundreds of cross-functional teams to work autonomously on products (offerings or services used by customers and employees) and platforms (the back-end technology and data capabilities that support products).\u003c/li\u003e\n \u003cli\u003e\u003cem\u003eTechnology:\u003c/em\u003e Create a distributed technology environment to enable teams to access the data, applications, and software development tools they need to rapidly innovate and build. This requires a modular tech stack based on the cloud that makes it easy to access capabilities and upgrade components over time without affecting the rest of the architecture.\u003c/li\u003e\n \u003cli\u003e\u003cem\u003eData:\u003c/em\u003e Build a data architecture centered around the development of reusable data products. These are curated and packaged data elements that teams and applications can easily access and use in different products.\u003c/li\u003e\n \u003cli\u003e\u003cem\u003eAdoption and scaling:\u003c/em\u003e Plan, resource, and govern change management from beginning to end. This allows the organization to broadly adopt new digital and AI products and turn them into assets that can be reused across lines of business and markets.\u003c/li\u003e\n\u003c/ol\u003e\n[[Exhibit 5]]\n\u003cp\u003eNot only do leading companies focus on building this broad set of capabilities; they are also substantially better than their peers across all of them, performing 2.0 to almost 2.5 times better in each one. Companies don\u0026rsquo;t necessarily need to be exceptional\u003cem\u003e \u003c/em\u003ein every capability, but they do need to hit a baseline of competency across all of them. That\u0026rsquo;s because these capabilities are mutually reinforcing. Building a strong talent bench, for example, allows a company to develop better technology and data capabilities. This pattern holds true within each sector analyzed. It is telling that the largest gaps are in creating a strategic road map to realize value and in adoption and scaling, as opposed to in technology: being successful in digital and AI is less about technological tools and more about how well business leaders align their organization.\u003c/p\u003e\n\u003cp\u003eAs generative AI begins to unlock significant new capabilities in knowledge work, marketing, and customer service, we expect this gap to continue to grow. But it will require leaders who can sufficiently develop the talent, data foundation, and execution (\u0026ldquo;from build through adopt\u0026rdquo;) muscles.\u003c/p\u003e\n[[disruptor1up readnext]]\n\u003ch2\u003eLaggards can catch up\u003c/h2\u003e\n\u003cp\u003eUnderstanding what to do is one thing\u0026mdash;many of these capabilities are well known to most executives. Understanding how\u003cem\u003e \u003c/em\u003eto actually build those capabilities is another. This is the area that stymies most businesses: our in-depth analysis of the banking sector shows that digital and AI capabilities are hard to build and hard to copy from elsewhere.\u003c/p\u003e\n\u003cp\u003eBut laggards can catch up. Companies with aspirations to outperform need to focus on where they can best deploy digital and AI innovations in their business and whether they are building the capabilities necessary to capture value quickly, efficiently, and consistently. The data shows that companies that commit to this level of change can make meaningful improvements (approximately 15 to 20 percent improvement, on average) in digital maturity and increase EBIT by 10 to 20 percent within their targeted domains in two to three years. One global CPG company, for example, focused on rewiring its business over time and was able to move out of the bottom tier of performers, making significant progress toward becoming a digital and AI leader (Exhibit 6).\u003c/p\u003e\n[[Exhibit 6]]\n\u003cp\u003eThe company\u0026rsquo;s turnaround began when it realized it needed to focus on a few priority domains. It had been working on more than 200 digital and AI pilots, but its scattered resources and focus meant that none of these initiatives could break through and capture significant value.\u003c/p\u003e\n\u003cp\u003eLeadership aligned on three priority domains\u0026mdash;digital demand, digital operations, and digital business models\u0026mdash;and corresponding use cases with clear estimated values. The CPG company then managed performance through clear metrics and KPIs. It also established strategic partnerships with cloud platform providers to accelerate technical progress and train thousands of employees in key digital skills.\u003c/p\u003e\n\u003cp\u003eAs teams built up their technical and data capabilities in the cloud, the company was able to start making connections between domains. This allowed it to unlock new sources of value. For example, within these domains, it connected use cases on revenue growth management and digital marketing by integrating the data and ROI metrics. It could then understand where to invest to generate greater returns. With maturing capabilities, the company is looking to its next horizons of growth, including automation. These moves have led EBIT to increase by more than $400 million.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eRewiring a business with key digital and AI capabilities constitutes a true competitive advantage. If a company lags for too long, it will be very hard to catch up and remain competitive. The sooner companies commit to building the right digital and AI capabilities, the sooner they can start generating compounding growth.\u003c/p\u003e"},"isFullScreenInteractive":{"boolValue":false},"hideStickySocialShareBar":{"boolValue":false},"desktopID":{"value":""},"mobileID":{"value":""},"desktopURL":{"value":""},"mobileURL":{"value":""},"desktopPaddingPercentage":{"value":""},"mobilePaddingPercentage":{"value":""},"desktopOverrideHeight":{"value":""},"mobileOverrideHeight":{"value":""},"cerosOembedURL":{"value":""},"cerosRenderMode":{"targetItem":null},"cerosBackgroundColor":{"targetItem":null},"hideByLine":{"boolValue":true},"tableOfContentsTitle":{"value":"TABLE OF CONTENTS"},"accessStatus":{"targetItem":{"key":{"value":"RegisteredUsers"},"value":{"value":"Registered Users"}}},"articleType":{"targetItem":{"displayName":"Article"}},"hasSpecialReport":{"boolValue":false},"contentType":{"targetItem":{"displayName":"Article"}},"sourcePublication":{"targetItem":null},"externalPublication":{"value":""},"mobileReady":{"boolValue":true},"forClientsOnly":{"boolValue":false},"excludeFromClientLink":{"boolValue":false},"originalPublishDate":{"jsonValue":{"value":"2024-01-12T00:00:00Z"}},"footnotes":{"value":"\u003col\u003e\n \u003cli\u003eThe scores are based on McKinsey\u0026rsquo;s Digital Quotient (DQ) and AI Quotient (AIQ) assessments, which measure digital and AI maturity across core capabilities, as well as across the management practices essential to capturing value. The DQ and AIQ standard deviation, or spread, was 10.3 points in the period from 2016\u0026ndash;19. This increased to 16.3 points in the period from 2020\u0026ndash;22.\u003c/li\u003e\n \u003cli\u003e\u0026ldquo;\u003ca href=\"/capabilities/mckinsey-digital/our-insights/three-new-mandates-for-capturing-a-digital-transformations-full-value\"\u003eThree new mandates for capturing a digital transformation\u0026rsquo;s full value\u003c/a\u003e,\u0026rdquo; McKinsey, June 15, 2022.\u003c/li\u003e\n \u003cli\u003eEric Lamarre, Kate Smaje, and Rodney Zemmel, \u0026ldquo;\u003ca href=\"/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete\"\u003eRewired to outcompete\u003c/a\u003e,\u0026rdquo; \u003cem\u003eMcKinsey Quarterly\u003c/em\u003e, June 20, 2023.\u003c/li\u003e\n\u003c/ol\u003e"},"contributoryPractice":{"targetItems":[{"displayName":"McKinsey Digital"}]},"aboutTheAuthors":{"value":"\u003cp\u003e\u003cstrong\u003e\u003ca href=\"/our-people/bryce-hall\"\u003eBryce Hall\u003c/a\u003e\u003c/strong\u003e is an associate partner in McKinsey\u0026rsquo;s Washington, DC, office; \u003cstrong\u003e\u003ca href=\"/our-people/eric-lamarre\"\u003eEric Lamarre\u003c/a\u003e\u003c/strong\u003e and \u003cstrong\u003e\u003ca href=\"/our-people/robert-levin\"\u003eRob Levin\u003c/a\u003e\u003c/strong\u003e are senior partners in the Boston office; \u003cstrong\u003e\u003ca href=\"/our-people/johannes-tobias-lorenz\"\u003eJohannes-Tobias Lorenz\u003c/a\u003e\u003c/strong\u003e is a senior partner in the D\u0026uuml;sseldorf office; and \u003cstrong\u003e\u003ca href=\"/our-people/pamela-simon\"\u003ePamela Simon\u003c/a\u003e\u003c/strong\u003e is an associate partner in the Waltham office.\u003c/p\u003e\n\n\u003cp\u003eThe authors wish to thank Leanne Barber, Yoav Cosiol, Miranda David, Kaitlin Noe, and Abdul Wahab Shaikh for their contributions to this article.\u003c/p\u003e"},"authors":{"targetItems":[{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"53ACD38C0EF34BD2933A6D350B110B74","name":"Bryce Hall","authorTitle":{"value":"Bryce 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