Filing a complaint with a secondary vocational or adult education school complaints committee | Secondary vocational education (MBO) and tertiary (higher) education

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Find out more about" data-cookieurltext="cookies" data-stats="publisher:ocw;subject:secondary vocational education mbo and tertiary higher education;type:webpageextended;uuid:4c13d91e-f6a0-4c7a-95cc-e01506499806;pagetype:webpagina beleid;ftgtype:informatiegever;issued:2021-01-12t11-21;modified:2023-08-22t13-24" > <script nonce="OTI3NjU4NTU3YTQxNGQ3MjhjMTZiNjllZmFiMmNlMDY="> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="//statistiek.rijksoverheid.nl/containers/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '17953060-0014-4821-b579-e7b24c408376'); </script><noscript><iframe src="//statistiek.rijksoverheid.nl/containers/17953060-0014-4821-b579-e7b24c408376/noscript.html" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div id="mainwrapper"> <header> <div class="skiplinks"> <a href="#content-wrapper">Go to content</a> </div> <div class="logo"> <div class="logo__wrapper"> <a href="/" class="logo__link"> <figure class="logo__figure"> <img src="/binaries/content/gallery/government/channel-afbeeldingen/logos/beeldmerk-rijksoverheid-desktop.svg" data-fallback="/binaries/content/gallery/government/channel-afbeeldingen/logos/beeldmerk-rijksoverheid-mobiel.svg" alt="Logo Government of the Netherlands – To the homepage of government.nl" id="logotype"/> <figcaption class="logo__text"> <span class="logo__sender">Government of the Netherlands</span> </figcaption> </figure> </a> </div> </div> </header> <div id="navBar"> <div class="wrapper"> <nav class="breadCrumbNav" aria-labelledby="breadCrumbNavLabel"> <span class="assistive" id="breadCrumbNavLabel">You are here:</span> <a href="/">Home</a> <a href="/topics">Topics</a> <a href="/topics/secondary-vocational-education-mbo-and-tertiary-higher-education">Secondary vocational education (MBO) and tertiary (higher) education</a> <span class="assistive" aria-current="page">Filing a complaint with a secondary vocational or adult education school complaints committee</span> </nav> <div id="searchForm" role="search" class="searchForm" data-search-closed="Open search box" data-search-opened="Start search"> <form novalidate method="get" action="/search" id="search-form" data-clearcontent="Clear content"> <label for="search-keyword">Search within English part of Government.nl</label> <input type="text" id="search-keyword" class="searchInput" name="keyword" title="Enter search terms here" placeholder="Search" /> <button id="search-submit" class="searchSubmit" name="search-submit" type="submit" title="Start search"> Search</button> </form> </div> </div> </div><main id="content-wrapper" tabindex="-1"> <div class="wrapper"> <div class="article content"> <h1> Filing a complaint with a secondary vocational or adult education school complaints committee</h1> <div class="intro"><p>Do you have a complaint regarding a school for <span lang="nl" dir="ltr">middelbaar beroepsonderwijs</span> – MBO (secondary vocational education) or <span lang="nl" dir="ltr">voortgezet algemeen volwassenenonderwijs</span> – VAVO (adult education)? Such as on the conduct of an instructor or on a decision by the school board? If so, please contact the instructor or school management first. If you are unable to resolve the matter with them, you can file a complaint with the school's <span lang="nl" dir="ltr">klachtencommissie</span> (complaints committee).</p></div> <p>Last updated on 12 October 2022</p><p><a href="https://www.rijksoverheid.nl/wetten-en-regelingen/productbeschrijvingen/klacht-indienen-bij-klachtencommissie-school-voor-middelbaar-beroepsonderwijs" class="external" aria-label="Lees deze informatie in het Nederlands (opens external website)"><span lang="nl" dir="ltr">Lees deze informatie in het Nederlands</span></a></p><h2>Complaints committee</h2> <p>Every MBO school must have a complaints committee where anyone may submit a complaint. After investigating the complaint, the complaints committee will issue its opinion to the <span lang="nl" dir="ltr">schoolbestuur</span> (school board). The school board may take measures based on this opinion.</p> <p>If the school you wish to complain about does not have its own complaints committee, you can contact the <a href="https://onderwijsgeschillen.nl/commissie/landelijke-klachtencommissie-onderwijs-lkc" class="external" aria-label="Landelijk Klachtencommissie Onderwijs (opens external website)">Landelijk Klachtencommissie Onderwijs</a> – LKC (in Dutch).</p><h2>Filing a complaint</h2> <p>You may submit your complaint to the complaints committee at the school. Or to the LKC if the school does not have its own complaints committee. Check if the school has a staff member who helps with the complaint process.</p><h2>Laws and regulations (in Dutch)</h2> <p><span lang="nl" dir="ltr"><a href="https://wetten.overheid.nl/jci1.3:c:BWBR0007625&hoofdstuk=7&titeldeel=5&paragraaf=1&artikel=7.5.2" class="external" aria-label="Wet educatie en beroepsonderwijs, artikel 7.5.2 (opens external website)">Wet educatie en beroepsonderwijs, artikel 7.5.2</a></span></p><h2>Have you found what you were looking for?</h2> <div class="ctaWrapper"> <a href="https://foq.youreurope.europa.eu/info-service-noft" class="btnCta external" aria-label="Rate this page (opens external website)"> Rate this page</a> </div> </div> <div class="fullWidthSection"> </div><aside> <div class="brick banner"> <a href="https://europa.eu/youreurope/index.htm#en"> <img alt="Logo of the Your Europe, the digital gateway of the European Union." src="/binaries/medium/content/gallery/government/banners-en-uitgelichtjes/sdg-logo/base-logo-ms-tagline-01nieuw.png"> </a> </div> <div class="brick banner"> <a href="/contact"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="Layer_1" version="1.1" viewBox="0 0 270 160" x="0px" xml:space="preserve" y="0px"> <style type="text/css"> .stijl01 { fill: #FFFFFF; stroke: #CBD2E3; stroke-width: 4; stroke-miterlimit: 10; } .stijl02 { fill: #111111; font-size: 23px; font-family: "RO Sans", Calibri, Verdana, sans-serif; } .stijl03 { fill: #17628c; font-weight: bold; font-size: 31px; font-family: "RO Sans", Calibri, Verdana, sans-serif; } </style> <rect class="stijl01" height="160" width="270"/> <text class="stijl03" transform="matrix(1 0 0 1 64 43)">Questions?</text> <text class="stijl02" transform="matrix(1 0 0 1 49 95)">Contact the Public</text> <text class="stijl02" transform="matrix(1 0 0 1 41 125)">Information Service</text> </svg></a> </div> <div class="brick belongsTo"> <h2>Ministry responsible</h2> <ul> <li><a href="/ministries/ministry-of-education-culture-and-science">Ministry of Education, Culture and Science</a></li> </ul> </div> </aside><div id="follow-up"> <div class="block"> </div> </div> </div> </main> <footer class="site-footer"> <div class="wrapper"> <div class="column"> <h2>Service</h2> <ul> <li > <a href="/contact">Contact</a> </li> <li > <a href="/rss">RSS</a> </li> <li > <a href="/sitemap">Sitemap</a> </li> <li > <a href="/help">Help</a> </li> <li > <a href="/archive">Archive</a> </li> </ul> </div> <div class="column"> <h2>About this site</h2> <ul> <li > <a href="/copyright">Copyright</a> </li> <li > <a href="/privacy">Privacy</a> </li> <li > <a href="/cookies">Cookies</a> </li> <li > <a href="/accessibility">Accessibility</a> </li> <li > <a href="/reporting-a-vulnerability">Report vulnerability</a> </li> </ul> </div> </div> <nav class="languages" aria-labelledby="languageMenuLabel"> <div class="languages__wrapper"> <p id="languageMenuLabel" class="languages__label">This website in other languages:</p> <ul class="languages__list"> <li class="languages__list-item selected"> English</li> <li class="languages__list-item "> <a href="https://www.rijksoverheid.nl/" class="languages__link" lang="nl">Nederlands</a> </li> <li class="languages__list-item "> <a href="https://www.gobiernodireino.nl/" class="languages__link" lang="pap">Papiamento</a> </li> <li class="languages__list-item "> <a href="https://www.gobiernudireino.nl/" class="languages__link" lang="pap">Papiamentu</a> </li> </ul> </div> </nav> </footer> </div>  <script src="/webfiles/1737314280605/behaviour/core.js"></script>  <script src="/binaries/content/assets/government/javascript/government-survey-bar.min-20230526.js"></script> </body> </html>

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Filing a complaint with a secondary vocational or adult education school complaints committee | Secondary vocational education (MBO) and tertiary (higher) education | Government.nl