myTI account FAQs

<!doctype html> <html lang="en" class="en-us"> <head> <script src="/assets/js/headerfooter/ticommon.js?single" type="text/javascript"></script> <script src="/Dl82I3Ui/init.js" type="text/javascript"></script> <meta charset="utf-8"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta http-equiv="x-ua-compatible" content="IE=edge"/> <meta name="viewport" content="width=1332"/> <title>myTI account FAQs | TI.com</title> <meta name="keywords"/> <meta name="description" content="A myTI account is a centralized location for all of your TI activity and gives you access to several benefits. If you have any questions about a myTI account, this guide will help you. 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A myTI account gives you access to several benefits, enabling you to:</p> <ul> <li>Purchase integrated circuits, request samples, or tools and software from the TI store.</li> <li>Create, simulate and optimize systems in WEBENCH® Design Center.</li> <li>Manage product, tool and software alerts.</li> <li>Get technical assistance through our TI E2E™ support forums.</li> <li>Personalize your profile and preferences.</li> <li>Subscribe to industry and product news from TI</li> </ul> <p> </p> <p>Here are some frequently asked questions about myTI accounts.<br /> </p> </div> </div> </div> <div class="col-xs-12 col-sm-4 col-md-4 col-lg-4"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="" id="chapter-navigation" data-lid="chapterNavigation"> <nav id="ti_chapterNav" class="ti_chapterNav u-bgColor-grey js-chapterNav" data-ti-scrollspy data-ti-sticky> <ul class="ti_chapterNav-list"> </ul> </nav> </div> <div class="chapterNavigationAnchorLink"> <div id="login" class="js-scrollspy" data-ti-scrollspy-div data-chapter-eligible="true" data-chapter-anchorlink-name="Logging in" data-ti-scrollspy-section></div></div> <div class="sectionTitle"> <h3 class="ti_sectionTitle"><p>Logging in</p> </h3></div> <div class="accordion parbase"> <ti-accordion class="ti_aem-accordion" expand-all-label="Expand all" collapse-all-label="Collapse all" data-lid="accordion_4461">  <ti-expansion-panel>  <h3 slot="title">What is my login ID (username)?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_a59d"><p>Your username is the email address you used when you signed up for your myTI account.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">What if I can't remember the email address I used to sign up?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_411f"><p>If you can't remember the email address you used to create your account, we recommend that you <a href="https://www.ti.com/myti/docs/homepage.tsp?sectionId=710">sign up for a new myTI account</a>.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">I forgot my password. What do I do?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_cfa9"><p>Visit the <a href="https://www.ti.com/myti/nsdocs/mytiforgotpassword.tsp">forgot password </a>link on the myTI login page.<br /> </p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How to I change my email address?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_7ca0"><ol> <li>Log into your myTI account with your old email address.</li> <li>Once in your myTI dashboard, under Personal settings, click Email settings.</li> <li>In Email settings, fill in the fields (including "current password", "new email address", "confirm email address") and click Save.</li> <li>An activiation link will be sent to your new email address. Click the link.</li> <li>Log into your myTI account with your new email address.</li> </ol> <p><b>You may experience a five-minute delay before TI can update your new email address to all necessary systems.</b></p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How does the email validation process work?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_d549"><ol> <li>You should receive email with the subject line, “Please validate the email address on your myTI account” from Texas Instruments. If you don’t see it after a few minutes, please check your junk/spam folder.</li> <li>Click on the Verify email address link in that email.</li> <li>Log in in using your email address and password.</li> </ol> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">What does the Remember me checkbox do?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_7d39"><p>By selecting the Remember me checkbox, you are allowing TI to place a permanent cookie on your computer's hard drive. This permanent cookie will remember your login ID (the email address used to create your account) so you don't have to type it in each time you log into the site.<br /> </p> <p>See our <a href="/legal/privacy.html">Online Privacy Policy</a>. </p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">Do I need cookies enabled in my browser to view myTI?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_305c"><p>Yes. You need to enable cookies in your browser to view myTI.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">Why is TI asking me to revalidate my account?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_8806"><p>TI requests that you periodically review your information to ensure that it is up to date.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">I cannot get the "Press & Hold" button to confirm that I am a human. What are my options?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_d446"><ol> <li>Disable any ad blockers on your web browser.</li> <li>Enable cookies and JavaScript in your web browser.</li> <li>Update your browser to the latest version.</li> <li>If you are still having issues with confirmation after completing these steps, <a href="https://support.ti.com/csm/">open a new support request with the TI customer support center</a> and include this information: <ul> <li>The webpage that you were attempting to load when you saw the Press & Hold pop-up box.</li> <li>The date on which the issue occurred.</li> <li>The reference ID number shown on the Press & Hold pop-up box. </li> </ul> </li> </ol> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How does the myTI account validation process work?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_ad9f"><p>Here are the steps when validating myTI accounts:</p> <p>Texas Instruments will send you an email with the subject line, “Verify your myTI account” or “Activate your myTI account.” If you haven’t received the email after a few minutes, check your junk or spam folder. The email will include a six-digit code that expires. Log in to your myTI account (or return to the screen on <a href="http://www.ti.com">TI.com</a>, if you haven’t closed the window) and enter the code.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">Why am I not receiving the account validation email?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_c28c"><p>Some email and spam filters may flag the Texas Instruments account validation email as spam, and either block it or hold it for delivery at a later time.</p> <p>If you experience issues receiving the myTI account validation email:</p> <ol> <li>Look in your individual spam/junk mail folder for the email.</li> <li>If you are using a company email system, ask your email administrator to add Texas Instruments' email server IP address (129.145.78.196) to the exception list.</li> </ol> <p>If you are still unable to receive the account validation email after completing steps 1 and 2, <a href="https://support.ti.com/csm/">open a new support request with the TI customer support center</a>.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">Why am I receiving the account validation email after it expires?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_f0a7"><p>Some email and spam filters may flag the Texas Instruments account validation email as spam, and either block it or hold it for delivery at a later time.</p> <p>If you experience issues receiving the myTI account validation email:</p> <ol> <li>Look in your individual spam/junk mail folder for the email.</li> <li>If you are using a company email system, ask your email administrator to add Texas Instruments' email server IP address (129.145.78.196) to the exception list.</li> </ol> <p>If you are still unable to receive the account validation email after completing steps 1 and 2, <a href="https://support.ti.com/csm/">open a new support request with the TI customer support center</a>.</p> </div> </div> </div> </ti-expansion-panel> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is my login ID (username)?","acceptedAnswer":{"@type":"Answer","text":"<p>Your username is the email address you used when you signed up for your myTI account.<\/p>\n"}},{"@type":"Question","name":"What if I can't remember the email address I used to sign up?","acceptedAnswer":{"@type":"Answer","text":"<p>If you can't remember the email address you used to create your account, we recommend that you <a href=\"https://www.ti.com/myti/docs/homepage.tsp?sectionId=710\">sign up for a new myTI account<\/a>.<\/p>\n"}},{"@type":"Question","name":"I forgot my password. What do I do?","acceptedAnswer":{"@type":"Answer","text":"<p>Visit the <a href=\"https://www.ti.com/myti/nsdocs/mytiforgotpassword.tsp\">forgot password <\/a>link on the myTI login page.<br>\n<\/p>\n"}},{"@type":"Question","name":"How to I change my email address?","acceptedAnswer":{"@type":"Answer","text":"<ol>\n<li>Log into your myTI account with your old email address.<\/li>\n<li>Once in your myTI dashboard, under Personal settings, click Email settings.<\/li>\n<li>In Email settings, fill in the fields (including "current password", "new email address", "confirm email address") and click Save.<\/li>\n<li>An activiation link will be sent to your new email address. Click the link.<\/li>\n<li>Log into your myTI account with your new email address.<\/li>\n<\/ol>\n<p><b>You may experience a five-minute delay before TI can update your new email address to all necessary systems.<\/b><\/p>\n"}},{"@type":"Question","name":"How does the email validation process work?","acceptedAnswer":{"@type":"Answer","text":"<ol>\n<li>You should receive email with the subject line, \u201cPlease validate the email address on your myTI account\u201d from Texas Instruments. If you don\u2019t see it after a few minutes, please check your junk/spam folder.<\/li>\n<li>Click on the Verify email address link in that email.<\/li>\n<li>Log in in using your email address and password.<\/li>\n<\/ol>\n"}},{"@type":"Question","name":"What does the Remember me checkbox do?","acceptedAnswer":{"@type":"Answer","text":"<p>By selecting the Remember me checkbox, you are allowing TI to place a permanent cookie on your computer's hard drive. This permanent cookie will remember your login ID (the email address used to create your account) so you don't have to type it in each time you log into the site.<br>\n<\/p>\n<p>See our <a href=\"/content/texas-instruments/en-us/legal/privacy.html\">Online Privacy Policy<\/a>. <\/p>\n"}},{"@type":"Question","name":"Do I need cookies enabled in my browser to view myTI?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes. You need to enable cookies in your browser to view myTI.<\/p>\n"}},{"@type":"Question","name":"Why is TI asking me to revalidate my account?","acceptedAnswer":{"@type":"Answer","text":"<p>TI requests that you periodically review your information to ensure that it is up to date.<\/p>\n"}},{"@type":"Question","name":"I cannot get the \"Press & Hold\" button to confirm that I am a human. What are my options?","acceptedAnswer":{"@type":"Answer","text":"<ol>\n<li>Disable any ad blockers on your web browser.<\/li>\n<li>Enable cookies and JavaScript in your web browser.<\/li>\n<li>Update your browser to the latest version.<\/li>\n<li>If you are still having issues with confirmation after completing these steps, <a href=\"https://support.ti.com/csm/\">open a new support request with the TI customer support center<\/a> and include this information: <ul>\n<li>The webpage that you were attempting to load when you saw the Press & Hold pop-up box.<\/li>\n<li>The date on which the issue occurred.<\/li>\n<li>The reference ID number shown on the Press & Hold pop-up box. <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n"}},{"@type":"Question","name":"How does the myTI account validation process work?","acceptedAnswer":{"@type":"Answer","text":"<p>Here are the steps when validating myTI accounts:<\/p>\n<p>Texas Instruments will send you an email with the subject line, \u201cVerify your myTI account\u201d or \u201cActivate your myTI account.\u201d If you haven\u2019t received the email after a few minutes, check your junk or spam folder. The email will include a six-digit code that expires. Log in to your myTI account (or return to the screen on <a href=\"http://www.ti.com\">TI.com<\/a>, if you haven\u2019t closed the window) and enter the code.<\/p>\n"}},{"@type":"Question","name":"Why am I not receiving the account validation email?","acceptedAnswer":{"@type":"Answer","text":"<p>Some email and spam filters may flag the Texas Instruments account validation email as spam, and either block it or hold it for delivery at a later time.<\/p>\n<p>If you experience issues receiving the myTI account validation email:<\/p>\n<ol>\n<li>Look in your individual spam/junk mail folder for the email.<\/li>\n<li>If you are using a company email system, ask your email administrator to add Texas Instruments' email server IP address (129.145.78.196) to the exception list.<\/li>\n<\/ol>\n<p>If you are still unable to receive the account validation email after completing steps 1 and 2, <a href=\"https://support.ti.com/csm/\">open a new support request with the TI customer support center<\/a>.<\/p>\n"}},{"@type":"Question","name":"Why am I receiving the account validation email after it expires?","acceptedAnswer":{"@type":"Answer","text":"<p>Some email and spam filters may flag the Texas Instruments account validation email as spam, and either block it or hold it for delivery at a later time.<\/p>\n<p>If you experience issues receiving the myTI account validation email:<\/p>\n<ol>\n<li>Look in your individual spam/junk mail folder for the email.<\/li>\n<li>If you are using a company email system, ask your email administrator to add Texas Instruments' email server IP address (129.145.78.196) to the exception list.<\/li>\n<\/ol>\n<p>If you are still unable to receive the account validation email after completing steps 1 and 2, <a href=\"https://support.ti.com/csm/\">open a new support request with the TI customer support center<\/a>.<\/p>\n"}}]} </script> </ti-accordion> </div> <div class="chapterNavigationAnchorLink"> <div id="profileinfo" class="js-scrollspy" data-ti-scrollspy-div data-chapter-eligible="true" data-chapter-anchorlink-name="Profile information" data-ti-scrollspy-section></div></div> <div class="enhancedColumnControl parbase"> </div> <div class="horizontalRule"> <div class="ti_divider mod-secondary"> </div> </div> <div class="sectionTitle"> <h3 class="ti_sectionTitle">Profile information</h3></div> <div class="accordion parbase"> <ti-accordion class="ti_aem-accordion" expand-all-label="Expand all" collapse-all-label="Collapse all" data-lid="accordion_6362">  <ti-expansion-panel>  <h3 slot="title">How do I change my name?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_a7c2"><ol> <li>Log in to your myTI account.</li> <li>Click Login & profile on the left-hand side of the page.</li> <li>Click View/edit full profile.</li> <li>You can change your first and last name on the Edit profile page. </li> <li>Click the Save changes button at the bottom of the page. </li> </ol> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How do I update my contact and shipping information?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_1df5"><ol> <li>Log in to your myTI account.</li> <li>Click Login & profile on the left-hand side of the page.</li> <li>Click View/edit full profile.</li> <li>You can change your shipping address at the bottom of the Edit profile page. </li> <li>Click the Save changes button at the bottom of the page. </li> </ol> </div> </div> </div> </ti-expansion-panel> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I change my name?","acceptedAnswer":{"@type":"Answer","text":"<p>Your username is the email address you used when you signed up for your myTI account.<\/p>\n"}},{"@type":"Question","name":"How do I update my contact and shipping information?","acceptedAnswer":{"@type":"Answer","text":"<p>If you can't remember the email address you used to create your account, we recommend that you <a href=\"https://www.ti.com/myti/docs/homepage.tsp?sectionId=710\">sign up for a new myTI account<\/a>.<\/p>\n"}}]} </script> </ti-accordion> </div> <div class="chapterNavigationAnchorLink"> <div id="subscribe-to-updates" class="js-scrollspy" data-ti-scrollspy-div data-chapter-eligible="true" data-chapter-anchorlink-name="Subscribe to updates" data-ti-scrollspy-section></div></div> <div class="horizontalRule"> <div class="ti_divider mod-secondary"> </div> </div> <div class="sectionTitle"> <h3 class="ti_sectionTitle">Subscribe to updates</h3></div> <div class="accordion parbase"> <ti-accordion class="ti_aem-accordion" expand-all-label="Expand all" collapse-all-label="Collapse all" data-lid="accordion_c3ea">  <ti-expansion-panel>  <h3 slot="title">How do I subscribe to updates?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_ae77"><p>Email alerts are sent for products when there are changes to the following:</p> <ul> <li>Data sheet</li> <li>Errata</li> <li>Application notes</li> <li>White papers</li> <li>User guides</li> <li>Models</li> <li>Pricing and availability</li> </ul> <p><br /> Email alerts are sent in one weekly digest email. You can also subscribe to emails containing product announcements, company news and new blog post alerts through <a href="https://news.ti.com/">TI News</a>.</p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">Is a myTI account required for email alerts?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_ef8a"><div>Yes, you can create an account at <a href="https://myportal.ti.com/portal/dt?lt=myti&provider=TIPassLoginSingleContainer&j5=2&j3=1&goto=https%3A%2F%2Fwww.ti.com%3A443%2Fmyti%2Fdocs%2Fhomepage.tsp%3FsectionId%3D710">https://myportal.ti.com/</a>.</div> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How do I sign up for email alerts?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_e690"><p>If you are signing up from a product, tool or software folder:</p> <p>1. Click the Subscribe to updates link in any product, tool or software folder.<br /> 2. Click the Login or register button in the pop-up window.<br /> 3. Log into your myTI account (or register for a myTI account), and the alert will then be added to your product, tool & software alerts.</p> <p> </p> <p>If you are signing up from your myTI portal:</p> <p>1. Click the Product, tool & software alerts<br /> 2. Type in the part number and click add alert<br /> </p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How do I manage, unsubscribe or delete my subscriptions?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_9347"><p>1. Log into your myTI account.<br /> 2. Click Product, tool & software alerts on the left-hand side of the page. You can make changes within that section of your myTI portal.<br /> </p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">In what languages are updates available?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_53fe"><p>Email alerts are available in English, Chinese and Japanese.<br /> </p> </div> </div> </div> </ti-expansion-panel> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I subscribe to updates?","acceptedAnswer":{"@type":"Answer","text":"<p>Your username is the email address you used when you signed up for your myTI account.<\/p>\n"}},{"@type":"Question","name":"Is a myTI account required for email alerts?","acceptedAnswer":{"@type":"Answer","text":"<p>If you can't remember the email address you used to create your account, we recommend that you <a href=\"https://www.ti.com/myti/docs/homepage.tsp?sectionId=710\">sign up for a new myTI account<\/a>.<\/p>\n"}},{"@type":"Question","name":"How do I sign up for email alerts?","acceptedAnswer":{"@type":"Answer","text":"<p>Visit the <a href=\"https://www.ti.com/myti/nsdocs/mytiforgotpassword.tsp\">forgot password <\/a>link on the myTI login page.<br>\n<\/p>\n"}},{"@type":"Question","name":"How do I manage, unsubscribe or delete my subscriptions?","acceptedAnswer":{"@type":"Answer","text":"<ol>\n<li>Log into your myTI account with your old email address.<\/li>\n<li>Once in your myTI dashboard, under Personal settings, click Email settings.<\/li>\n<li>In Email settings, fill in the fields (including "current password", "new email address", "confirm email address") and click Save.<\/li>\n<li>An activiation link will be sent to your new email address. Click the link.<\/li>\n<li>Log into your myTI account with your new email address.<\/li>\n<\/ol>\n<p><b>You may experience a five-minute delay before TI can update your new email address to all necessary systems.<\/b><\/p>\n"}},{"@type":"Question","name":"In what languages are updates available?","acceptedAnswer":{"@type":"Answer","text":"<ol>\n<li>You should receive email with the subject line, \u201cPlease validate the email address on your myTI account\u201d from Texas Instruments. If you don\u2019t see it after a few minutes, please check your junk/spam folder.<\/li>\n<li>Click on the Verify email address link in that email.<\/li>\n<li>Log in in using your email address and password.<\/li>\n<\/ol>\n"}}]} </script> </ti-accordion> </div> <div class="chapterNavigationAnchorLink"> <div id="email-subscriptions" class="js-scrollspy" data-ti-scrollspy-div data-chapter-eligible="true" data-chapter-anchorlink-name="Email subscriptions" data-ti-scrollspy-section></div></div> <div class="horizontalRule"> <div class="ti_divider mod-secondary"> </div> </div> <div class="sectionTitle"> <h3 class="ti_sectionTitle">Email subscriptions<br /> </h3></div> <div class="accordion parbase"> <ti-accordion class="ti_aem-accordion" expand-all-label="Expand all" collapse-all-label="Collapse all" data-lid="accordion_ddc6">  <ti-expansion-panel>  <h3 slot="title">What is the myTI newsletter?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_be99"><p>The myTI newsletter is a weekly newsletter that will keep you up to date on TI’s latest products, applications and tools. The newsletter is only emailed to subscribers who have opted to receive the newsletter.<br /> </p> </div> </div> </div> </ti-expansion-panel> <ti-expansion-panel>  <h3 slot="title">How do I opt out from newsletters and other email from TI?</h3>  <div slot="content"> <div class="richText"> <div data-lid="richText_5682"><p>To cancel your myTI newsletter or other email subscriptions, log in to your myTI account and navigate to the email preferences & areas of interest section. On that page, deselect the subscription(s) you wish to cancel.<br /> </p> </div> </div> </div> </ti-expansion-panel> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is the myTI newsletter?","acceptedAnswer":{"@type":"Answer","text":"<p>Your username is the email address you used when you signed up for your myTI account.<\/p>\n"}},{"@type":"Question","name":"How do I opt out from newsletters and other email from TI?","acceptedAnswer":{"@type":"Answer","text":"<p>If you can't remember the email address you used to create your account, we recommend that you <a href=\"https://www.ti.com/myti/docs/homepage.tsp?sectionId=710\">sign up for a new myTI account<\/a>.<\/p>\n"}}]} </script> </ti-accordion> </div> </div> </div> </div> </div> </div> <div id="tiFooter"></div> <script type="text/javascript" src="https://www.ti.com/assets/js/@ticom/header-content/1.latest/en/js/footer.js"></script> <script type="text/javascript" src="https://www.ti.com/assets/en/js/homepage/sitesearch-header-min.js"></script> <script> if($('.ti_left-nav-container > ul').children().length < 1 && !$('.ti_left-nav').hasClass('u-hidden')){ $('.ti_left-nav').addClass('u-hidden'); } else { $('.ti_left-nav').removeClass('u-hidden'); } </script> <script src="/etc.clientlibs/ti/clientlibs/clientlib-all.min.js"></script> </body> </html>

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