FAQ: Learn More About Maxis

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class="mxs-site rebranded" data-old-js-clientlib-removed="true"> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NFBV92" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="rebrand"> <header class="fixed-top header-phase-2" data-cmp-is="header" data-cart-cookie="cartId" data-user-logged-in="/bin/api/didauth?action=getUserInfo&time="> <nav> <div class="wrap-upper-header"> <div class="upper-header main-container"> <div class="upper-navi d-none d-md-block"> <ul> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','consumer')" class="upper-item-navi consumer active"> <a href="https://www.maxis.com.my/"> consumer </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','business')" class="upper-item-navi business "> <a href="https://www.business.maxis.com.my/"> business </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation 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data-lang-value="zh"> <a href="/zh/faq.html">CH </a> </li> </ul> </div> </div> </div> <div class="main-container"> <div class="navbar navbar-expand-md"> <div class="wrap-navbar-toggler"> <button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#navbarCollapse" aria-controls="navbarCollapse" aria-expanded="false" aria-label="Toggle navigation"> <span class="nav-toggler-icon"></span> </button> </div> <div class="navbar-collapse collapse" id="navbarCollapse"> <div class="wrap-navbar"> <ul class="navbar-nav mr-auto"> <li class="nav-item"> <a class="nav-link" href="https://store.maxis.com.my/planlist" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Mobile Plans')"> Mobile Plans</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/broadband.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Broadband')"> Broadband</a> </li> <li class="nav-item"> <a class="nav-link" href="https://store.maxis.com.my/productlist" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Devices')"> Devices</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/lifestyle.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Lifestyle')"> Lifestyle</a> </li> <li class="nav-item"> <a class="nav-link" href="/en/contact-us.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Support')"> Support</a> </li> <li class="d-none d-md-block"> <div class="cmp-search"> <button class="search-rebrand" data-target="#searchModal"> <img src="/content/dam/mxs/rebrand/header-icons/search.svg" alt="Search"/> <span>search</span> </button> </div> </li> </ul> <hr class="d-block d-md-none"/> <ul class="sub-navbar d-block d-md-none"> <li class="sub-nav-item inner-cart-btn"> <a href="https://store.maxis.com.my/cart" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','cart')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/cart-item-black.svg" alt="Cart" class="cart-inner-item d-none"/> <img src="/content/dam/mxs/rebrand/header-icons/cart-black.svg" alt="Cart Empty" class="cart-inner-empty"/> </div> cart </a> </li> <li class="sub-nav-item inner-ordertracker-btn"> <a href="https://store.maxis.com.my/ordertracking" target="_blank" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','delivery tracker')"> <div class="icon-wrapper"> <img class="ordertracker-item" src="/content/dam/mxs/rebrand/header-icons/order-tracker-black.svg" alt="Delivery Tracker"/> </div> delivery tracker </a> </li> <li class="sub-nav-item inner-signin-btn loggedout"> <a href="https://id2.maxis.com.my/oauth2/authorize?response_type=code&client_id=MAXISCORP&scope=openid%20maxis_profile%20email%20entitlement%20name%20uuid%20msisdn%20brand%20id&redirect_uri=https%3A%2F%2Fwww.maxis.com.my%2Fbin%2Fapi%2Fdidauth"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> </div> my account </a> </li> <li class="sub-nav-item inner-my-account-btn"> <a href="https://care.maxis.com.my" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Manage account')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/account-black.svg" alt="Account"/> </div> my account </a> </li> <li class="sub-nav-item inner-search-btn"> <div class="cmp-search"> <button class="search-rebrand" data-target="#searchModal"> <img src="/content/dam/mxs/rebrand/header-icons/search.svg" alt="Search"/> <span>search</span> </button> </div> </li> <li class="sub-nav-item inner-support-btn"> <a href="/content/mxs/en/support" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Support')"> <div class="icon-wrapper"> <img src="/content/dam/mxs/rebrand/header-icons/support.svg" alt="Support"/> </div> support </a> </li> </ul> <hr class="d-block d-md-none"/> <div class="upper-header-mobile"> <div class="upper-navi d-block d-md-none"> <ul> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','consumer')" class="upper-item-navi consumer active"> <a href="https://www.maxis.com.my/"> consumer </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','business')" class="upper-item-navi business "> <a href="https://www.business.maxis.com.my/"> business </a> </li> <li onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','hotlink')" class="upper-item-navi hotlink "> <a href="https://www.hotlink.com.my/"> hotlink </a> </li> </ul> </div> </div> <hr class="d-block d-md-none border-language"/> <ul data-cmp-is="language-toggle" class="mobile-language"> <li id="toggle-en" class="active language-btn" data-lang-value="en"> <a href="/en/faq.html">EN </a> </li> <li id="toggle-bm" class=" language-btn" data-lang-value="ms"> <a href="/ms/faq.html">BM </a> </li> <li id="toggle-ch" class=" language-btn" data-lang-value="zh"> <a href="/zh/faq.html">CH </a> </li> </ul> </div> <div class="navbar-collapse-close"></div> </div> <a class="navbar-brand" href="/en/home.html" onclick="gaMaxisEvents.pushInDataLayer(this,'Header Navigation Menu','Click Event','Logo')"> <img src="/content/dam/mxs/rebrand/maxis-logo.png" height="90" width="312" alt="Maxis"/> </a> </div> </div> </nav> </header> </div>  <div> <div class="html-component"> <div class="ie-notification"> <div class="modal fade mxs-modal" id="exampleModal" tabindex="-1" role="dialog" aria-labelledby="exampleModalLabel" aria-hidden="true"> <div class="modal-dialog partial-screen-modal-dialog" role="document"> <div class="modal-content">  <div class="modal-body-ie"> <p>Hi there, looks like you're browsing on Internet Explorer. For the best viewing experience on our website, switch to the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox.</p> </div> <div class="modal-footer"><a class="close" data-dismiss="modal">Close</a></div> </div> </div> </div> </div> <script type="text/javascript"> $(document).ready(function () { // Cookies function pushCookies(cname, cvalue) { var now = new Date(); var expire = new Date(); expire.setFullYear(now.getFullYear()); expire.setMonth(now.getMonth()); expire.setDate(now.getDate()); expire.setHours(23, 59, 59, 0); var expireString = ';expires='; var path = ';path=/'; document.cookie = cname + '=' + cvalue + expireString + expire.toGMTString() + path; } // IE support for old notification var ua = navigator.userAgent.match( /(opera|chrome|safari|firefox|msie)\/?\s*(\.?\d+(\.\d+)*)/i ), browser; if (navigator.userAgent.match(/Trident.*rv[ :]*11\./i)) { browser = 'msie'; if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').addClass('d-none'); console.log('1 length', $('.modal-backdrop').length); $('.modal-notification.stateful') .find('.mxs-modal') .modal('hide'); } if ( document.cookie.replace( /(?:(?:^|.*;\s*)ieCookie\s*\=\s*([^;]*).*$)|^.*$/, '$1' ) != '' ) { $('.ie-notification') .find('.mxs-modal') .modal('hide'); if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').removeClass('d-none'); } } else { setTimeout( function () { $('.modal-notification.stateful') .find('.mxs-modal') .modal('hide'); $('.ie-notification') .find('.mxs-modal') .modal('show'); if ($('.modal-notification.stateful').length) { console.log('modal length:', $('.modal-backdrop').length); $('.modal-backdrop').addClass('d-none'); $('.mxs-modal').each(function () { $(this).on('click', function () { $('.modal-notification.stateful').removeClass('d-none'); }); }); } }, 1500, callbackf() ); } } function callbackf() { $($('.modal-backdrop')[0]).removeClass('d-none'); } $('.ie-notification') .find('.close') .each(function () { $(this).on('click', function () { $(this) .closest('.ie-notification') .fadeOut(); pushCookies('ieCookie', 'exist'); if ($('.modal-notification.stateful').length) { $('.modal-notification.stateful').removeClass('d-none'); $($('.modal-backdrop')[0]).removeClass('d-none'); } }); }); // End of IE support }); </script> <style> /* Old components override */ .ie-notification .mxs-modal .modal-content .modal-footer { margin-bottom: 15px; } .ie-notification .mxs-modal .close { top: auto; margin-right: 30px !important; } .cross-sell .slide .box .text p { font-size: 16px; } </style> </div> <div class="html-component">     <style> // CSS code write here </style> </div> <div class="html-component"> <script> $(function () { $('.ga-hotfix').on('click', () => { $('.ga-type .ga-fibre').not(':visible').removeClass('ga-fibre'); }); $('.cmp-floating-cart .cart-wrapper .selected-title').on('click', function () { if ($('.cmp-floating-cart .cart-wrapper .content').hasClass('show')) { $('.cmp-floating-cart .cart-wrapper .selected-title').attr('aria-expanded', 'false'); $('.cmp-floating-cart .cart-wrapper .collapse.content').removeClass("show"); } else { $('.cmp-floating-cart .cart-wrapper .collapse.content').addClass("show"); $('.cmp-floating-cart .cart-wrapper .selected-title').attr('aria-expanded', 'true'); } }); // To be removed on next deployment. Added under WCOE-1761 $('[data-target="#searchModal"]').on('click', () => { if ($(window).width() >= 992) { const headerMargin = parseInt($('header').css('margin-top')) console.log(headerMargin); if (headerMargin) { $('#searchModal .modal-dialog').css({ marginTop: `${45 + headerMargin}px` }); } else { $('#searchModal .modal-dialog').css({ marginTop: `${45}px` }); } } }) }); </script> <style> /* Temporary as due to no complete calc functions with dropdowns */ .rebrand .cmp-floating-cart .cart-wrapper .content .bundle { display: none !important; } /* Temporary as client put this on hold */ .rebrand .cmp-herobanner .herobanner-wrapper.slick-slider .slick-arrow { display: none !important; } /* Need to check if we are still using this */ .sticky-bar.stick { top: 105px; } @media screen and (max-width: 1336.98px) { .sticky-bar.stick { top: 105px; } .sticky-bar.stick .sticky-wrap { padding: 10px 30px; } } /* To be removed during next deployment. Added under WCOE-1734 ticket. */ @media screen and (max-width: 1014px) { .rebrand .cmp-wizard .container-fluid .swiper-container .scrollable { max-height: calc(100vh - 220px); } } .rebrand .cmp-video-columns .video-container .image-wrap { transition: unset; } </style> </div> <div class="html-component"> <script> // JS code write here </script> <style> // Hot fix for tab title overlapping issue MW-11641 @media (max-width: 767.98px) { .rebrand .cmp-content-tab .underline > .nav.nav-tabs.tab-scrollable .nav-item { display: inline-flex !important; flex-shrink: 0 !important; } } // Styling hot fix for Maxis Home 4G WiFi Store Location Dropdown Field .maxis-home-4g-wifi-signup-form-container .store-location .cmp-store-location label { display: block; } .maxis-home-4g-wifi-signup-form-container .store-location .bootstrap-select, .maxis-home-4g-wifi-signup-form-container .store-location .dropdown-select { width: 100% !important; } .maxis-home-4g-wifi-signup-form-container .store-location .bootstrap-select .dropdown-toggle { border: 1px solid #8d8e97; color: #000; border-radius: 8px; min-height: 40px; } </style> </div> <div class="notification-message"> <div class="rebrand"> <div class="cmp-notification-message" data-cmp-is="notification-message" data-notification-id="maxis-fibre"> <div class="container-fluid" style="background-color: #17593e"> <div class="container"> <div class="row justify-content-center position-relative"> <div class="col-12 col-lg-9 col-xl-8 position-relative"> <div class="wrapper"> <div class="ticker"> <div> <div class="message"> <p class="d-none d-lg-inline"><span class="small">Alert: Discontinuation of Cheque Payments for Consumer.</span></p> <p class="d-inline d-lg-none"><span class="small">Alert: Discontinuation of Cheque Payments.</span></p> <a href="/en/payment.html" data-gacategory="Discontinuation of Cheque Payments" onclick="gaMaxisEvents.pushInDataLayer(this,`Discontinuation of Cheque Payments`,`Learn More.`,`Discontinuation of Cheque Payments`)"> <span>Learn More.</span> </a> </div> </div> </div> </div> <div class="notification-dots"></div> </div> <button type="button" class="close" aria-label="Close" data-gacategory="Notification Message" onclick="gaMaxisEvents.pushInDataLayer(this,'Notification Message','Close','Notification Message')"> <img aria-hidden="true" src="/etc.clientlibs/mxs/clientlibs/rebrand/resources/images/icon/close.svg"/> </button> </div> </div> </div> </div> </div></div> <div class="html-component"> <script> // JS code write here </script> <style> /** Added on 28/4 - To international roaming dropdown not showing, to be added on next deployment - shiyi */ .rebrand .advanced-price-section .cmp-form .form-details .form-part .form-dropdown .bootstrap-select .dropdown-menu:not(.inner) { max-height: inherit !important; } </style> </div> <div class="html-component">  <script> // JS code write here </script> <style> .rebrand .cmp-article-template .article-nav-wrapper .article-nav { display: none; } </style> </div> <div class="html-component">  <script> // JS code write here </script> <style> @media screen and (max-width: 540px){ .rebrand .cmp-floating-widget .content .floating-widget-item .floating-widget-icon { padding-right: 5px; width: 33px; } } </style> </div> </div> <div class="rebrand"><div id="searchModal" class="modal fade" role="dialog" aria-labelledby="searchModalLabel" aria-hidden="true"><div class="modal-dialog partial-screen-modal-dialog" role="document"><div class="modal-content"><div class="modal-body"> <div data-percentage="80" data-cmp-is="container" class="container-fluid "> <div class="search-modal"> <div class="cmp-search" data-cmp-is="search" data-result-page-url="/content/mxs/en/search-result.html" data-trending-url="/en/search-result/_jcr_content/content/search.trending.json" data-promotions-url="/en/search-result/_jcr_content/content/search.promotion_overlay.json" data-suggestion-url="/en/search-result/_jcr_content/content/search.suggestion.json" data-no-result-message="Not found"> <form> <div class="row"> <div class="search-bar"> <img class="d-none d-lg-inline-flex search-icon" src="/content/dam/mxs/rebrand/header-icons/search-green.svg"/> <button type="button" class="close-arrow d-lg-none d-inline-flex" data-dismiss="modal" aria-label="Close"> <img src="/content/dam/enterprise/images/global-images/chevron-left-black.svg"/> </button> <input id="search" class="search-input" type="search" name="search" placeholder="search" autocomplete="off" spellcheck="false" maxlength="50"/> <button id="search-reset" class="d-none" type="reset"> <img src="/content/dam/mxs/rebrand/icon/close-black.svg"/> </button> <button type="button" class="close d-none d-lg-block" data-dismiss="modal" aria-label="Close"> <img src="/content/dam/mxs/rebrand/icon/close-black.svg"/> </button> <button type="submit" class="search-submit d-lg-none"> <img src="/content/dam/mxs/rebrand/header-icons/search-green.svg"/> </button> </div> <div id="search-results"> <div class="searchbar-result trending"> <title>Trending Searches</title> <div class="trending-result"> <ul> </ul> </div> </div> <div class="searchbar-result promo"> <title>Promotions</title> <div class="promo-container"> <div class="promo-card"> <div class="promo-slider" data-aos="fade-left" data-aos-duration="1000" data-aos-delay="500"> </div> </div> </div> </div> <div class="suggestions"> <title>Suggested searches</title> <ul> </ul> </div> </div> </div> </form> </div> </div> </div> </div></div></div></div></div> <script src="/etc.clientlibs/mxs/clientlibs/rebrand-dependencies.79eb4bfefc68bf22bad3b4db23921744.js"></script> <script src="/etc.clientlibs/mxs/clientlibs/rebrand-header-phase-two.76fddcfb82ba803b201b5b3f0697cc63.js"></script> <main> <div class="rebrand cmp-faq-template"> <div class="rebrand template-faq-head"> <div data-percentage="100" data-cmp-is="container" class="container-fluid"> <div> <div class="rebrand" data-placeholder-text="Bootstrap Container: Drag components here"> <div data-top-color="#c8dbe5" data-percentage="100" data-cmp-is="container" class="container-fluid "> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 30px"></div> <div class="d-none d-sm-block d-md-none" style="height: 30px"></div> <div class="d-none d-md-block d-lg-none" style="height: 40px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 40px"></div> <div class="d-none d-xl-block" style="height: 40px"></div> </div> </div> </div> <div class="title parbase"> <div style="color: #115e67"> <h1 style="text-align: center;">Frequently Asked Questions</h1> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 33px"></div> <div class="d-none d-sm-block d-md-none" style="height: 33px"></div> <div class="d-none d-md-block d-lg-none" style="height: 45px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 45px"></div> <div class="d-none d-xl-block" style="height: 45px"></div> </div> </div> </div> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 0"></div> <div class="d-none d-sm-block d-md-none" style="height: 0"></div> <div class="d-none d-md-block d-lg-none" style="height: 0"></div> <div class="d-none d-lg-block d-xl-none" style="height: 85px"></div> <div class="d-none d-xl-block" style="height: 85px"></div> </div> </div> </div> <div class="html-component"> <script> // JS code write here </script> <style> a[data-path-target="pakej-perpaduan"] { display: none !important; } </style> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> </div> <div> </div> </div> </div> <div class="rebrand template-faq-body"> <div data-percentage="100" data-cmp-is="container" class="container-fluid"> <div class="rebrand"> <div data-percentage="100" data-cmp-is="container" class="container"> <div class="row"> <div class="col-12 col-md-12 col-lg-3 template-faq-navigation-panel"> <div> <div class="faq-navigation-comp"> <div class="cmp-faq-navigation prepopulated-navigation" data-cmp-is="faq-navigation" id="faqNavigation" data-forward-icon="/content/dam/mxs/icons/rebrand/icon-chevron-right-slategrey.svg" data-prepopulate="true" data-current="" data-hide-nav-on-mobile="true" data-navigation='{"title":"FAQ","slug":"faq","url":"http://www.maxis.com.my/en/faq","sub-pages":[{"title":"Manage Account","slug":"manage-account","url":"http://www.maxis.com.my/en/faq/manage-account","sub-pages":[{"title":"Bill and Payment","slug":"bill-and-payment","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment","sub-pages":[{"title":"View And Download Bill","slug":"view-and-download-bill","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/view-and-download-bill"},{"title":"Delivery Methods","slug":"delivery-methods","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/delivery-methods"},{"title":"Understanding Your Bill","slug":"understanding-your-bill","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/understanding-your-bill"},{"title":"Itemized And Summarized Bill","slug":"itemized-and-summarized-bill","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/itemized-and-summarized-bill"},{"title":"Interim Invoice","slug":"interim-invoice","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/interim-invoice"},{"title":"Annual Summary of Invoices","slug":"annual-summary-of-invoices","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/annual-summary-invoices"},{"title":"E-Invoice","slug":"e-invoice","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/e-invoice"},{"title":"Pay Bill","slug":"pay-bill","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/pay-bill"},{"title":"Pay with Maxis","slug":"pay-with-maxis","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/operator-billing","sub-pages":[{"title":"General","slug":"general","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/operator-billing/general"},{"title":"Apple App Store","slug":"apple-app-store","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/operator-billing/apple-app-store"},{"title":"Google Play Store","slug":"google-play-store","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/operator-billing/google-play-store"},{"title":"Huawei App Gallery","slug":"huawei-app-gallery","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/operator-billing/huawei-app-gallery"}]},{"title":"Managing Direct Debit","slug":"managing-direct-debit","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/managing-direct-debit"},{"title":"Pay with Apple Pay","slug":"pay-with-apple-pay","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/pay-with-apple-pay"},{"title":"Service Tax","slug":"service-tax","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/service-tax","sub-pages":[{"title":"General","slug":"general","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/service-tax/general"},{"title":"Devices","slug":"devices","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/service-tax/devices"},{"title":"Enterprise","slug":"enterprise","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/service-tax/enterprise"}]},{"title":"SMS Content Subscription","slug":"sms-content-subscription","url":"http://www.maxis.com.my/en/faq/manage-account/bill-and-payment/sms-content-subscription"}]},{"title":"Self Help","slug":"self-help","url":"http://www.maxis.com.my/en/faq/manage-account/self-help","sub-pages":[{"title":"Maxis ID","slug":"maxis-id","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/maxis-id"},{"title":"Maxis App","slug":"maxis-app","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/maxis-app"},{"title":"Maxis Care","slug":"maxis-care","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/maxis-self-serve"},{"title":"Easy Menu 100","slug":"easy-menu-100","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/easy-menu-100"},{"title":"Videos","slug":"videos","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/videos","sub-pages":[{"title":"Understand Your Bills","slug":"understand-your-bills","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/videos/understand-your-bill"},{"title":"Customer Service & Support","slug":"customer-service-support","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/videos/customer-service-and-support"},{"title":"Maxis Fibre & Home 4G WiFi","slug":"maxis-fibre-home-4g-wifi","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/videos/fibre-and-wifi"},{"title":"Manage ‘Pay with Maxis’","slug":"manage-pay-with-maxis","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/videos/manage-pay-with-maxis"}]},{"title":"Maxis App for Business","slug":"maxis-app-for-business","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/maxis-business-app"},{"title":"Face ID","slug":"face-id","url":"http://www.maxis.com.my/en/faq/manage-account/self-help/face-id"}]},{"title":"My Account","slug":"my-account","url":"http://www.maxis.com.my/en/faq/manage-account/my-account","sub-pages":[{"title":"Personal Details And Account Information","slug":"personal-details-and-account-information","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/personal-details-and-account-information"},{"title":"Forgotten PIN and PUK","slug":"forgotten-pin-and-puk","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/forgotten-pin-and-puk"},{"title":"Credit Limit","slug":"credit-limit","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/credit-limit"},{"title":"Life Events","slug":"life-events","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/life-events"},{"title":"Lost Or Stolen Phone Or SIM","slug":"lost-or-stolen-phone-or-sim","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/lost-or-stolen-phone-or-sim"},{"title":"Public Cellular Blocking Service","slug":"public-cellular-blocking-service","url":"http://www.maxis.com.my/en/faq/manage-account/my-account/public-cellular-blocking-service"}]},{"title":"Top Up","slug":"top-up","url":"http://www.maxis.com.my/en/faq/manage-account/top-up"},{"title":"Privacy","slug":"privacy","url":"http://www.maxis.com.my/en/faq/manage-account/privacy"},{"title":"Refund Request","slug":"refund-request","url":"http://www.maxis.com.my/en/faq/manage-account/refund-request"}]},{"title":"Network","slug":"network","url":"http://www.maxis.com.my/en/faq/network","sub-pages":[{"title":"Home Fibre","slug":"home-fibre","url":"http://www.maxis.com.my/en/faq/network/home-fibre","sub-pages":[{"title":"Fibre Proactive Alert","slug":"fibre-proactive-alert","url":"http://www.maxis.com.my/en/faq/network/home-fibre/proactive-alert"},{"title":"Devices","slug":"devices","url":"http://www.maxis.com.my/en/faq/network/home-fibre/devices"},{"title":"DECT Phone","slug":"dect-phone","url":"http://www.maxis.com.my/en/faq/network/home-fibre/dect-phone"},{"title":"Voice Over IP 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Forwarding","slug":"call-forwarding","url":"http://www.maxis.com.my/en/faq/network/mobile/call-fowarding"},{"title":"Caller Ringtone","slug":"caller-ringtone","url":"http://www.maxis.com.my/en/faq/network/mobile/caller-ringtone"},{"title":"VoLTE","slug":"volte","url":"http://www.maxis.com.my/en/faq/network/mobile/volte"},{"title":"3G Sunsetting","slug":"3g-sunsetting","url":"http://www.maxis.com.my/en/faq/network/mobile/3g-sunsetting"},{"title":"VoWiFi","slug":"vowifi","url":"http://www.maxis.com.my/en/faq/network/mobile/vowifi"},{"title":"Blocking of URL in SMS","slug":"blocking-of-url-in-sms","url":"http://www.maxis.com.my/en/faq/network/mobile/blocking-of-url-in-sms"},{"title":"Decommissioning of Maxis Sure Signal","slug":"decommissioning-of-maxis-sure-signal","url":"http://www.maxis.com.my/en/faq/network/mobile/decommision-maxis-sure-signal"},{"title":"Decommissioning Caller Line Identification Restriction","slug":"decommissioning-caller-line-identification-restriction","url":"http://www.maxis.com.my/en/faq/network/mobile/decommissioning-caller-line-identification-restriction"},{"title":"VoiceMail","slug":"voicemail","url":"http://www.maxis.com.my/en/faq/network/mobile/voicemail"}]}]},{"title":"Products and Services","slug":"products-and-services","url":"http://www.maxis.com.my/en/faq/products-services","sub-pages":[{"title":"Mobile","slug":"mobile","url":"http://www.maxis.com.my/en/faq/products-services/mobile","sub-pages":[{"title":"Maxis Postpaid Limited Time Offer","slug":"maxis-postpaid-limited-time-offer","url":"http://www.maxis.com.my/en/faq/products-services/mobile/maxis-postpaid-limited-time-offer"},{"title":"Postpaid","slug":"postpaid","url":"http://www.maxis.com.my/en/faq/products-services/mobile/postpaid"},{"title":"Maxis Postpaid Share 48","slug":"maxis-postpaid-share-48","url":"http://www.maxis.com.my/en/faq/products-services/mobile/postpaid-share-48"},{"title":"Maxis Unlimited Postpaid & Fibre","slug":"maxis-unlimited-postpaid-fibre","url":"http://www.maxis.com.my/en/faq/products-services/mobile/maxis-unlimited-postpaid-fibre"},{"title":"Maxis Unlimited Postpaid & Home WiFi ","slug":"maxis-unlimited-postpaid-home-wifi-","url":"http://www.maxis.com.my/en/faq/products-services/mobile/maxis-unlimited-postpaid-and-home-wifi"},{"title":"Family Plan","slug":"family-plan","url":"http://www.maxis.com.my/en/faq/products-services/mobile/family-plan"},{"title":"Join Maxis","slug":"join-maxis","url":"http://www.maxis.com.my/en/faq/products-services/mobile/join-maxis"},{"title":"Switch to Maxis Postpaid","slug":"switch-to-maxis-postpaid","url":"http://www.maxis.com.my/en/faq/products-services/mobile/switch-to-maxis"},{"title":"Prepaid To 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The FAQ’s may be modified from time to time. Please refer <a href="/en/terms-of-use.html" onclick="gaMaxisEvents.pushInDataLayer(this, 'FAQ Links', 'https://maxis.com.my/en/terms-of-use/', 'Terms of Use')">Terms of Use</a> and <a href="/en/terms-conditions2/" onclick="gaMaxisEvents.pushInDataLayer(this, 'FAQ Links', 'https://maxis.com.my/en/terms-conditions/', 'Terms & Conditions')">Terms & Conditions</a> of the products and/or services for more information.</span></span></p> </div> </div> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 20px"></div> <div class="d-none d-sm-block d-md-none" style="height: 20px"></div> <div class="d-none d-md-block d-lg-none" style="height: 20px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 20px"></div> <div class="d-none d-xl-block" style="height: 20px"></div> </div> </div> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="rebrand template-faq-foot"> <div data-percentage="100" data-cmp-is="container" class="container-fluid"> <div> <div class="anchor-tag"> <div id="contact-us" style="height:0px;"></div> </div> <div class="rebrand" data-placeholder-text="Bootstrap Container: Drag components here"> <div data-percentage="80" data-cmp-is="container" class="container-fluid "> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 50px"></div> <div class="d-none d-sm-block d-md-none" style="height: 50px"></div> <div class="d-none d-md-block d-lg-none" style="height: 50px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 50px"></div> <div class="d-none d-xl-block" style="height: 50px"></div> </div> </div> </div> </div> </div> <div class="rebrand" data-placeholder-text="Bootstrap Container: Drag components here"> <div data-percentage="80" data-cmp-is="container" class="container cta-center "> <div class="html-component"> <script> // JS code write here </script> <style> .cta-center .cta-button { display: flex; justify-content: center; } </style> </div> <div class="title parbase"> <div style="color: #115e67"> <h3 style="text-align: center;">Need to get in touch with us?</h3> </div> </div> <div class="text parbase"> <div class=" "> <p style="text-align: center;">Contact Maxis Customer Service</p> </div> </div> <div data-cmp-is="cta-button" class="cta-button"> <div class="text-center"> <a id="learn-more-572848682" href="/en/contact-us/" data-gacategory="CTA Button" onclick="gaEvents.pushInDataLayer(this,'CTA Button','Learn More','Contact Maxis Customer Service')" class="btn-text small pr-0 " data-hover="Learn More" style=" "> <span>Learn More</span> <img loading="lazy" alt="arrowImg" src="/content/dam/mxs/rebrand/arrow-green.svg"/> </a> </div> <script src="/etc.clientlibs/mxs/clientlibs/rebrand-cta-button.31edffad9583d07847643f553cf0a75d.js"></script> </div> </div> </div> <div class="empty-gap"> <div class="rebrand"> <div class="empty-gap section"> <div class="d-block d-sm-none" style="height: 40px"></div> <div class="d-none d-sm-block d-md-none" style="height: 40px"></div> <div class="d-none d-md-block d-lg-none" style="height: 40px"></div> <div class="d-none d-lg-block d-xl-none" style="height: 50px"></div> <div class="d-none d-xl-block" style="height: 50px"></div> </div> </div> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> </div> <div> </div> </div> </div> </div> <div class="chat"> <div class="button-holder clearfix"> </div> </div> </main> <div class="rebrand"> <footer> <div class="main-container"> <div class="row"> <div class="row col-xl-4 col-md-12"> <div class="app-container col-xl-12 col-lg-3 col-md-4 col-sm-12"> <p class="title">Download Maxis App</p> <div class="app-listing"> <a id="Maxis-app-App-Store-Download" onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Apple app')" href="https://apps.apple.com/my/app/mymaxis-app/id945986209" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/app-icons/appstore.svg" alt="Maxis app App Store Download"/></a> <a id="Maxis-app-Google-Play-Store-Download" onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Google app')" href="https://play.google.com/store/apps/details?id=com.maxis.mymaxis" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/app-icons/playstore.svg" alt="Maxis app Google Play Store Download"/></a> <a id="Maxis-app-Huawei-App-Gallery-Download" onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Huawei app')" href="https://appgallery.cloud.huawei.com/marketshare/app/C101132897?locale=en_GB" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/app-icons/huaweistore.svg" alt="Maxis app Huawei App Gallery Download"/></a> </div> </div> <div class="social-container col-xl-12 col-lg-9 col-md-8 col-sm-12"> <p class="title">Follow Us</p> <div class="social-listing"> <a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','facebook')" href="https://www.facebook.com/maxis" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/social-icons/facebook.svg" alt="Facebook"/></a> <a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Instagram')" href="https://www.instagram.com/maxis/?hl=en" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/social-icons/instagram.svg" alt="Instagram"/></a> <a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Youtube')" href="https://www.youtube.com/user/Maxis/connect" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/social-icons/youtube.svg" alt="Youtube"/></a> <a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Twitter')" href="https://twitter.com/MaxisListens" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/social-icons/x-formerly-twitter.svg" alt="Twitter"/></a> <a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','linkedin')" href="https://www.linkedin.com/company/maxis" target="_blank" rel="noopener"><img src="/content/dam/mxs/rebrand/footer-icons/social-icons/linkedin.svg" alt="Linkedin"/></a> </div> </div> </div> <div class="site-list row col-xl-8 col-md-12"> <ul class="col-lg-3 col-md-12 col-sm-12"> <li class="title expand-title collapsed" data-toggle="collapse" data-target="#footer1">Maxis<img src="/content/dam/mxs/rebrand/footer-icons/expand.svg" alt="Expand" class="expand-icon"/></li> <li id="footer1" class="dont-collapse-lg collapse"> <ul class="expand-list"> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','About Maxis')" href="/en/about-maxis.html">About Maxis</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Investor Relations')" href="https://maxis.listedcompany.com/home.html">Investor Relations</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Our Network')" href="/en/about-maxis/maxis-network.html">Our Network</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Corporate Responsibility ')" href="/en/about-maxis/corporate-responsibility.html">Corporate Responsibility </a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Newsroom')" href="/en/about-maxis/newsroom.html">Newsroom</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Careers')" href="/en/about-maxis/career.html">Careers</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Discovery')" href="/en/discovery.html">Discovery</a> </li> </ul> </li> </ul> <ul class="col-lg-3 col-md-12 col-sm-12"> <li class="title expand-title collapsed" data-toggle="collapse" data-target="#footer2">Support<img src="/content/dam/mxs/rebrand/footer-icons/expand.svg" alt="Expand" class="expand-icon"/></li> <li id="footer2" class="dont-collapse-lg collapse"> <ul class="expand-list"> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Contact Us')" href="/en/contact-us.html">Contact Us</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','FAQ')" href="/en/faq.html">FAQ</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Find A Store & Appointment')" href="/content/mxs/en/centre/store-locator/">Find A Store & Appointment</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Delivery Tracker')" href="https://store.maxis.com.my/ordertracking/" target="_blank">Delivery Tracker</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Bill Payment Channels')" href="/en/payment.html">Bill Payment Channels</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Announcements')" href="/en/announcements.html">Announcements</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Submit Vulnerability Report')" href="https://vdp.maxis.com.my/" target="_blank">Submit Vulnerability Report</a> </li> </ul> </li> </ul> <ul class="col-lg-3 col-md-12 col-sm-12"> <li class="title expand-title collapsed" data-toggle="collapse" data-target="#footer3">Terms & Policies<img src="/content/dam/mxs/rebrand/footer-icons/expand.svg" alt="Expand" class="expand-icon"/></li> <li id="footer3" class="dont-collapse-lg collapse"> <ul class="expand-list"> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Terms & Conditions')" href="/en/terms-conditions.html">Terms & Conditions</a> </li> <li><a onclick="gaMaxisEvents.pushInDataLayer(this,'Footer','Click Event','Privacy Notice')" href="/en/privacy-notice.html">Privacy Notice</a> </li> <li><a 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