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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Edit or delete a canned response | Jira Service Management Cloud | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a2b17584df699a8dea16f0d197bb8573773aea89', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a2b17584df699a8dea16f0d197bb8573773aea89' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; 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window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"197tfrvtmr7SAYKK63zYzU","lastPublished":"2023-10-06T19:32:45.907Z","firstPublishedAt":"2023-04-26T13:44:55.251Z","type":"topic","topicType":"Procedure","topicTitle":"Edit or delete a canned response","description":null,"metaDescription":"Learn how to edit or delete canned responses in Jira Service Management.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'>To edit an existing canned response:</p><ol class='ak-ol'><li><p data-renderer-start-pos='38'>Open the issue view of a request.</p></li><li><p data-renderer-start-pos='75'>Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos='125'>Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos='153'>Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos='271'>Select <strong>Edit</strong> and make the required changes to the name or response.</p></li><li><p data-renderer-start-pos='341'>Select <strong>Save</strong> to update your canned response.</p></li></ol><p data-renderer-start-pos='390'>To delete an existing canned response:</p><ol class='ak-ol'><li><p data-renderer-start-pos='430'>Open the issue view of a request.</p></li><li><p data-renderer-start-pos='467'>Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos='517'>Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos='545'>Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos='663'>Select <strong>Delete</strong> and confirm your action.</p></li></ol><p data-renderer-start-pos='707'>This will delete your canned response. If project admins delete a shared response, it will be deleted for all agents as well and they will no longer be able to use the deleted canned response.</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"2x38Nl36KqyauFscExJz1y","collections":[{"id":"7IbYkKaCgh8Fn0Sc41iAlt","pageType":"Guide","title":"Get started with Jira Service Management for admins","description":"Your first stop for learning how to get started with Jira Service Management.","url":"/jira-service-management-cloud/docs/get-started-with-jira-service-management/"},{"id":"5r3b9pHumtekjXt4Jb41g8","pageType":"Guide","title":"Get started with Jira Service Management for agents ","description":"Learn how to succeed in your role as a service project agent.","url":"/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/"},{"id":"fUeTEyEsvMBcR9W9XpfUt","pageType":"Guide","title":"Get started with Assets","description":"Learn how to use Assets in Jira Service Management with this detailed guide.","url":"/jira-service-management-cloud/docs/get-started-with-assets/"},{"id":"2x38Nl36KqyauFscExJz1y","pageType":"Documentation","title":"Configure a company-managed project as an administrator","description":"Set up your service project in a way that empowers your agents and your customers get help for their requests.","url":"/jira-service-management-cloud/docs/configure-a-classic-service-project-as-an-administrator/"},{"id":"1hU84lbD3U4zXNfpCCuAj9","pageType":"Documentation","title":"Manage and administer team-managed service projects","description":"With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. 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class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\">To edit an existing canned response:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"38\">Open the issue view of a request.</p></li><li><p data-renderer-start-pos=\"75\">Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos=\"125\">Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos=\"153\">Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos=\"271\">Select <strong>Edit</strong> and make the required changes to the name or response.</p></li><li><p data-renderer-start-pos=\"341\">Select <strong>Save</strong> to update your canned response.</p></li></ol><p data-renderer-start-pos=\"390\">To delete an existing canned response:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"430\">Open the issue view of a request.</p></li><li><p data-renderer-start-pos=\"467\">Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos=\"517\">Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos=\"545\">Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos=\"663\">Select <strong>Delete</strong> and confirm your action.</p></li></ol><p data-renderer-start-pos=\"707\">This will delete your canned response. If project admins delete a shared response, it will be deleted for all agents as well and they will no longer be able to use the deleted canned response.</p></div></div></div></div>","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira Software,Jira Service Management,Jira Work Management,Jira Align,Confluence,Hipchat,Bitbucket,Bamboo,Crucible,Crowd,Sourcetree,OpsGenie,Statuspage,Trello,Halp,Mindville","siteName":"Atlassian 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"},{"id":"5HYkUFADaPTFLqkD2wdA8h","slug":"/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/","updatedAt":"2024-11-21T22:03:12.867Z","title":"Receive requests from multiple email addresses in your project","description":"Read how you can receive requests from multiple email addresses in a single service project."},{"id":"79hi5qGJkGmjuF5ixdhF2a","slug":"/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/","updatedAt":"2023-10-06T18:14:21.581Z","title":"What are customer permission settings for email requests?","description":"Check your customer permissions before you share your email address with your customers."},{"id":"58y7kCjMQV71i4ndqhzDwM","slug":"/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/","updatedAt":"2023-10-06T18:14:57.558Z","title":"Email process for POP, IMAP, cloud, and other email types","description":"Jira Service Management processes different emails differently, depending on the email account (POP, IMAP, cloud address)."},{"id":"1WnenwR91Y4awBGb6qnu9z","slug":"/jira-service-management-cloud/docs/change-how-emails-are-processed-across-service-projects/","updatedAt":"2023-10-06T18:15:42.469Z","title":"Change how emails are processed across service projects","description":"There are email settings for all service projects that you can change."},{"id":"3iP7X0vjU4RDpHtPcvAaGB","slug":"/jira-service-management-cloud/docs/check-your-connection-to-troubleshoot-email-channel-issues/","updatedAt":"2023-10-06T18:14:56.429Z","title":"Test your custom email channel connection","description":"Learn how to test the connection between Jira Service Management and your custom email account."},{"id":"AR3VFVwWGsF8sfJAn5UAD","slug":"/jira-service-management-cloud/docs/adjust-the-global-email-settings-to-troubleshoot-email-channel-issues/","updatedAt":"2023-10-06T18:18:10.875Z","title":"Change how you process emails in global mail settings","description":"You can temporarily adjust the global email settings to troubleshoot your email channel."},{"id":"9Kuk5BORPDFvCQPvfAeLm","slug":"/jira-service-management-cloud/docs/manage-your-allowlist/","updatedAt":"2023-10-06T18:18:58.487Z","title":"Manage your allowlist","description":"Add trusted domains to your allowlist so that their messages are always received. "},{"id":"zH1f2T8KECX9jeNLy65rU","slug":"/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/","updatedAt":"2024-10-25T08:00:47.713Z","title":"About email logs in Jira Service Management","description":"Learn about email processing and connectivity logs in Jira Service Management."},{"id":"4N3vy57e1R7t4Wnn6gIQkd","slug":"/jira-service-management-cloud/docs/add-request-participants-through-email/","updatedAt":"2024-03-07T08:05:34.474Z","title":"Add request participants through email","description":"When customers send requests through email, they can share it with other people."},{"id":"56i3f1PF4Txe4R4jbYx7jY","slug":"/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/","updatedAt":"2024-06-25T14:08:29.091Z","title":"Allow external emails to be added as comments on issues","description":"Allow emails with a valid issue key to be added as a comment to the 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channel."},{"id":"7nH7WKOFc0vDQokrZzz9Mi","slug":"/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/","updatedAt":"2024-03-13T03:49:45.531Z","title":"Hide email signatures from the issue view and portals","description":"Hide email signatures so they don’t appear in the description or comments of an issue."},{"id":"o7P60KZmcPFtnH0jyJso7","slug":"/jira-service-management-cloud/docs/manage-dmarc-authentication-for-incoming-emails/","updatedAt":"2024-03-27T23:44:51.709Z","title":"Manage DMARC authentication for incoming emails","description":"Learn how to enable or disable DMARC authentication for incoming emails."},{"id":"4V8hPIA37ShkWvO7BSNdfJ","slug":"/jira-service-management-cloud/docs/manage-your-blocklist/","updatedAt":"2023-10-06T19:01:19.981Z","title":"Manage your blocklist","description":"Add domains and email addresses to your blocklist to prevent their messages from being received."},{"id":"vuY1b8QFmZSUNlsmO2up4","slug":"/jira-service-management-cloud/docs/switch-microsoft-and-google-email-accounts-to-oauth/","updatedAt":"2024-09-23T05:45:04.693Z","title":"Switch your Microsoft and Google email accounts to OAuth","description":"Learn how to switch your Google or Microsoft email accounts from Basic Authentication to Open Authorization (OAuth)."},{"id":"2OiSnqbUfTrtCB7kQHWOnx","slug":"/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/","updatedAt":"2024-10-28T06:31:37.645Z","title":"View the email processing and connectivity logs","description":"Learn how to view the incoming email processing and connectivity logs for any potential problems."}],"description":"Set up an email address to receive requests in your service project."},{"id":"7hVqB9exg4aXqeg22MflO6","updatedAt":"2024-04-19T07:08:28.199Z","slug":"/jira-service-management-cloud/docs/add-and-remove-customers/","title":"Manage your 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project"},{"id":"2IsGjeznAois5P5xMyRfB8","slug":"/jira-service-management-cloud/docs/edit-a-customers-name/","updatedAt":"2024-09-23T01:23:21.945Z","title":"Edit a customer's name","description":"You can edit a portal-only customer's name on your Jira site for all your Jira Service Management projects."},{"id":"4k6k7YEvWDB2TzT2Ai7jwk","slug":"/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/","updatedAt":"2024-10-28T06:37:42.023Z","title":"Remove a customer from a service project","description":"If someone no longer raises requests in your service project, you can remove them."},{"id":"3xkEl1gBM5uJbVSGxxkuYY","slug":"/jira-service-management-cloud/docs/delete-a-customers-account/","updatedAt":"2023-10-06T18:15:32.418Z","title":"Delete a customer's account","description":"You can delete a customer's account if they're no longer needed on your Jira site."}],"description":"Learn how to add customers to a service project, remove customers from a service project, or deactivate their license."},{"id":"5R31nzSwyMW4UwbAZVQszy","updatedAt":"2024-04-24T02:11:18.926Z","slug":"/jira-service-management-cloud/docs/group-customers-into-organizations/","title":"Group customers into organizations","childList":[{"id":"4ZQqPibO2280VEBs9JhiWt","slug":"/jira-service-management-cloud/docs/view-customers-by-organization/","updatedAt":"2024-05-22T23:29:33.309Z","title":"View customers by organization","description":"View customers by organization so you can easily add or remove them."},{"id":"4Ord7ej8gce6zNYhrNazUq","slug":"/jira-service-management-cloud/docs/add-a-customer-to-an-organization/","updatedAt":"2024-04-19T02:11:45.319Z","title":" Add a customer to an organization","description":"You can add a customer to an organization and then reuse that organization for multiple service 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customers."},{"id":"2efMpx4Hzd3jk6qViE2zo","slug":"/jira-service-management-cloud/docs/manage-customer-organizations-using-jira-product-settings/","updatedAt":"2023-10-30T00:38:00.806Z","title":"Manage customer organizations using Jira product settings"},{"id":"5B0J8nucNZU9QQXXcVz7r","slug":"/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/","updatedAt":"2024-04-24T02:04:52.952Z","title":"Use email domains to automatically group customers into organizations","description":"Automatically group customers into organizations by managing the organization's email domains."},{"id":"7tLWZBLnsqM4MqZFfeQDyJ","slug":"/jira-service-management-cloud/docs/delete-an-organization-from-a-site/","updatedAt":"2024-03-27T23:48:41.174Z","title":"Delete an organization from a site","description":"If an organization is no longer needed for any of your service projects, you can remove it from your site."}],"description":"Organizations are groups of customers who can request help from your Jira Service Management."},{"id":"70qAZk8Nexr57Ec35GAoxm","updatedAt":"2024-09-06T04:38:07.770Z","slug":"/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/","title":"Collect requests from anywhere with an embeddable widget","childList":[{"id":"4GLqcZOLBSW7r7q3MhNI3L","slug":"/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/","updatedAt":"2024-09-06T04:36:49.530Z","title":"Embed a widget onto a web page","description":"Add a widget to your web page for your customers to raise requests."},{"id":"1ErASNJqtcMS7s4Z6S3Rck","slug":"/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/","updatedAt":"2024-10-28T04:50:27.562Z","title":"Allow anyone to view knowledge base articles","description":"Open up your knowledge base articles to anyone seeking help on your customer portal."},{"id":"1BPXSapql0CcnJH5IRwaFk","slug":"/jira-service-management-cloud/docs/use-the-virtual-agent-in-the-widget/","updatedAt":"2024-09-06T04:32:11.124Z","title":"Use the virtual agent in the widget","description":"Find out how to use the virtual agent in your widget, so that your customers can get the help they need. "}],"description":"Add a widget to your web page so your customers can easily get help."},{"id":"7j5xTeeVormZY2ERzewZn5","updatedAt":"2024-09-25T09:01:27.405Z","slug":"/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/","title":"Set up your help centers and portals","childList":[{"id":"38M9r5Z7GBrYMnuRB4iJjW","slug":"/jira-service-management-cloud/docs/what-is-a-help-center/","updatedAt":"2024-07-24T07:53:56.193Z","title":"What is a help center?","description":"Your customers can get help and raise requests from help centers on your site."},{"id":"fgzhQonZWJS95KtgRaOho","slug":"/jira-service-management-cloud/docs/about-the-portal-and-help-center/","updatedAt":"2024-07-24T07:54:40.220Z","title":"What is a portal?","description":"Learn more about portals, the customer-facing website of every service project."},{"id":"6yHZvi2TOWdoCIaihSgEoQ","slug":"/jira-service-management-cloud/docs/what-are-help-resources/","updatedAt":"2024-08-28T10:18:12.350Z","title":"What are help resources?","description":"You can create help resources like request types, knowledge base articles and links to external resources in your service project to assist customers."},{"id":"4sXqbrpXNzGRuvKrwAU76C","slug":"/jira-service-management-cloud/docs/create-and-manage-help-centers/","updatedAt":"2024-11-11T09:08:55.984Z","title":"Create and manage help centers","description":"Serve different audiences using multiple help centers on your Jira Service Management site."},{"id":"59ronBUmE05kTHWJdEpISr","slug":"/jira-service-management-cloud/docs/set-up-your-portal/","updatedAt":"2024-06-18T17:24:08.958Z","title":"Set up your portal","description":"Curate relevant help resources for your customers and collect customer requests via your portal."},{"id":"797voxd92fdx3dnzhUv6qQ","slug":"/jira-service-management-cloud/docs/set-up-and-manage-help-center-access/","updatedAt":"2024-06-26T02:27:05.756Z","title":"Set up and manage help center access","description":"Learn how to configure who can access your help centers."},{"id":"2PXIfBJ8Wnj9vZfA5E7i0L","slug":"/jira-service-management-cloud/docs/set-up-and-manage-portal-access/","updatedAt":"2024-06-25T04:41:07.193Z","title":"Set up and manage portal access","description":"Configure who can access and raise requests in your portal."},{"id":"22Ybeq9iQBQeVhMR5zf4wY","slug":"/jira-service-management-cloud/docs/invite-customers-to-your-help-centers-and-portals/","updatedAt":"2024-06-18T18:05:29.943Z","title":"Invite customers to your help centers and portals","description":"Invite customers to your site so they can start requesting help."},{"id":"7eLwrqu5lmYG1OOhPWzqNB","slug":"/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/","updatedAt":"2024-08-23T01:51:26.396Z","title":"Add links to external resources in your service project","description":"Help your customers and team access helpful external resources and tools directly from your help center and portal."},{"id":"4xvqOpD5KafUD83nHtszdT","slug":"/jira-service-management-cloud/docs/add-request-participants-through-the-portal/","updatedAt":"2024-06-09T18:56:21.476Z","title":"Add request participants through the help center","description":"Learn how your team and customers can share requests with others from the help center."},{"id":"3SVyfjW3AeCh8mzd6z4f0Y","slug":"/jira-service-management-cloud/docs/link-service-projects-to-a-help-center/","updatedAt":"2024-11-11T07:48:03.474Z","title":"Link service projects to a help center","description":"Link projects to a help center to ensure customers see only relevant resources in both the help center and search. 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"},{"id":"7aEEDjLrdpQ37viC9458cS","slug":"/jira-service-management-cloud/docs/integrate-with-blazemeter/","updatedAt":"2024-11-29T10:20:35.230Z","title":"Integrate with BlazeMeter","description":"Use the BlazeMeter API Monitoring integration to forward BlazeMeter API Monitoring alerts to Jira Service Management."},{"id":"3NXy5Kyj8IxH7skpFXXv6m","slug":"/jira-service-management-cloud/docs/integrate-with-blue-matador/","updatedAt":"2024-01-17T12:46:37.107Z","title":"Integrate with Blue Matador","description":"Use the Blue Matador Integration to forward Blue Matador alerts to Jira Service Management."},{"id":"aIdRt70km4YSJI2gJmGhz","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/","updatedAt":"2024-01-15T14:01:13.229Z","title":"Integrate with BMC FootPrints v11","description":"Use this two-way integration to create alerts in Jira Service Management or incidents/problems in BMC Footprints."},{"id":"6CIB46W4jDLZAAs9rdBqU8","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/","updatedAt":"2024-01-15T14:26:53.889Z","title":"Integrate with BMC FootPrints v12","description":"Use this two-way integration to create alerts in Jira Service Management or incidents/problems in BMC Footprints."},{"id":"7exygtePT374hlgeeZlyVL","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedy/","updatedAt":"2024-01-15T13:38:38.066Z","title":"Integrate with BMC Remedy","description":"Use the two-way integration with BMC remedy to create alerts in Jira Service Management and execute actions in BMC Remedy."},{"id":"2DkYJcXN139gigE8ekffRB","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/","updatedAt":"2024-01-15T13:51:19.719Z","title":"Integrate with BMC Remedy OnDemand","description":"Use the Remedy OnDemand integration to create or close incidents in Jira Service Management when the same action is taken in BMC."},{"id":"4HhyGZil5lVi65wREiEZr2","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/","updatedAt":"2024-01-15T13:46:55.359Z","title":"Integrate with BMC Remedyforce","description":"Use the BMC Remedyforce integration to forward BMC Remedyforce alerts to Jira Service Management."},{"id":"2WCMUwkF4RP0vjao2ARbdD","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/","updatedAt":"2024-01-17T12:53:15.079Z","title":"Integrate with BMC TrueSight Pulse","description":"Use the BMC TrueSight Pulse integration to send BMC TrueSight Pulse notifications to Jira Service Management."},{"id":"7zxhjSmz66uK3vt9w7mf1C","slug":"/jira-service-management-cloud/docs/integrate-with-ca-flowdock/","updatedAt":"2024-03-27T09:39:24.232Z","title":"Integrate with CA Flowdock","description":"Use the CA Flowdock Chat integration to forward Jira Service Management alert activity to CA Flowdock."},{"id":"62pp0ToOsUUZhMGlWufPd4","slug":"/jira-service-management-cloud/docs/integrate-with-campfire/","updatedAt":"2024-03-27T09:36:51.699Z","title":"Integrate with Campfire","description":"Use the Campfire integration to forward Jira Service Management alerts to Campfire to notify users of alerts."},{"id":"2wmrIDHcIsB8mrQbcladuX","slug":"/jira-service-management-cloud/docs/integrate-with-catchpoint/","updatedAt":"2024-01-17T22:53:43.069Z","title":"Integrate with Catchpoint","description":"Use the Catchpoint integration to send alert notifications to Jira Service Management API with detailed information."},{"id":"3KZnymqHXO3mHGAbGOROxk","slug":"/jira-service-management-cloud/docs/integrate-with-checkmk/","updatedAt":"2024-01-15T10:32:29.830Z","title":"Integrate with Checkmk","description":"Use the Checkmk integration to forward Checkmk notifications to Jira Service Management."},{"id":"6KautVJafWejhTSdXwVP6I","slug":"/jira-service-management-cloud/docs/integrate-with-cherwell/","updatedAt":"2024-02-27T06:38:10.289Z","title":"Integrate with Cherwell","description":"Use the Cherwell integration to create and manage incidents in Cherwell that correspond to alerts in Jira Service Management."},{"id":"1jZxpOhOcdf9GwIfIuPCIz","slug":"/jira-service-management-cloud/docs/integrate-with-circleci/","updatedAt":"2024-01-15T17:36:59.067Z","title":"Integrate with CircleCI","description":"Use the API integration with CircleCI to send build results to Jira Service Management API with detailed information."},{"id":"5rzRBvIAeJUdzIKUSLm88O","slug":"/jira-service-management-cloud/docs/integrate-with-circonus/","updatedAt":"2024-01-17T13:54:34.469Z","title":"Integrate with Circonus","description":"Use the Circonus integration to receive notifications for critical alerts in Jira Service Management."},{"id":"2gvWT4XDWYJTk2gFTIVPxM","slug":"/jira-service-management-cloud/docs/integrate-with-cloudmonix/","updatedAt":"2024-01-15T12:43:34.702Z","title":"Integrate with CloudMonix","description":"Use the CloudMonix integration to forward CloudMonix alerts to Jira Service Management. "},{"id":"3NInzWXvh4F4aVB1D54u4I","slug":"/jira-service-management-cloud/docs/integrate-with-cloudsploit/","updatedAt":"2024-01-17T13:57:30.548Z","title":"Integrate with CloudSploit","description":"Use the CloudSploit integration to send CloudSploit alerts to Jira Service Management with detailed information."},{"id":"3lyKkfE6L8OBbiKH1u03V6","slug":"/jira-service-management-cloud/docs/integrate-with-cloudwisdom/","updatedAt":"2024-01-17T14:00:23.667Z","title":"Integrate with CloudWisdom","description":"Use the CloudWisdom integration to send alert notification messages to Jira Service Management API with detailed information."},{"id":"646WYfgjALV9OgyIJHAc3K","slug":"/jira-service-management-cloud/docs/integrate-with-codeship/","updatedAt":"2024-01-17T22:42:33.047Z","title":"Integrate with Codeship","description":"Use the Codeship integration to forward Codeship build alerts to Jira Service Management. "},{"id":"3czL5eN95p16vVr5amxzAi","slug":"/jira-service-management-cloud/docs/integrate-with-compose/","updatedAt":"2024-03-27T09:40:07.165Z","title":"Integrate with Compose ","description":"Use the Compose integration to send Compose alerts to Jira Service Management via email and using webhooks."},{"id":"1FaKXL4T2M2Y6eR2bDMVee","slug":"/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/","updatedAt":"2024-01-15T19:17:58.846Z","title":"Integrate with ConnectWise Automate (API)","description":"Use the ConnectWise Automate integration (API) to forward ConnectWise Automate's alerts to Jira Service Management. "},{"id":"5epzzqtBmKTSFexlKwgLIT","slug":"/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/","updatedAt":"2024-01-15T19:21:21.881Z","title":"Integrate with ConnectWise Automate (Email)","description":"Use the ConnectWise Automate integration (Email) to forward ConnectWise Automate's alerts to Opsgenie."},{"id":"4Q6p9KbVqsBylUJj05ZdRp","slug":"/jira-service-management-cloud/docs/integrate-with-consul/","updatedAt":"2024-01-15T17:45:33.535Z","title":"Integrate with Consul","description":"Use the Consul integration to send Consul alerts to Jira Service Management API with detailed information."},{"id":"4AeASf1HJAleQZ9jtlTgqh","slug":"/jira-service-management-cloud/docs/integrate-with-coralogix/","updatedAt":"2024-01-15T10:33:31.826Z","title":"Integrate with Coralogix","description":"Use the Coralogix integration to forward alerts reported in Coralogix to Jira Service Management."},{"id":"5BeUwbBPeYvitoVbVgwDCm","slug":"/jira-service-management-cloud/docs/integrate-with-crashlytics/","updatedAt":"2024-03-27T09:51:24.270Z","title":"Integrate with Crashlytics ","description":"Use the Crashlytics integration to send notifications of crash reports to Jira Service Management API with detailed information."},{"id":"2hYri41YsrQlOFQCUlSotG","slug":"/jira-service-management-cloud/docs/integrate-with-datadog/","updatedAt":"2024-01-17T11:53:41.047Z","title":"Integrate with Datadog","description":"Use the Datadog bidirectional integration to automatically sync your Datadog alerts with Jira Service Management alerts."},{"id":"5fKX05YFlh6bR3Ngl93bvL","slug":"/jira-service-management-cloud/docs/integrate-with-desk-com/","updatedAt":"2024-03-27T09:47:53.643Z","title":"Integrate with Desk.com","description":"Use the Desk.com integration to forward Desk alerts to Jira Service Management."},{"id":"7b5dDoClGvhZqZUA8zT5DJ","slug":"/jira-service-management-cloud/docs/integrate-with-detectify/","updatedAt":"2024-01-15T14:05:13.513Z","title":"Integrate with Detectify","description":"Use the Detectify integration to send alerts to Jira Service Management with detailed information. "},{"id":"1ixXow8J9NYKH9vhjeu20b","slug":"/jira-service-management-cloud/docs/integrate-with-dns-check/","updatedAt":"2024-01-15T14:05:55.809Z","title":"Integrate with DNS Check","description":"Use the DNS Check integration to create Jira Service Management alerts from DNS alerts."},{"id":"3PPyvNXzDxYjgikAjrPR7X","slug":"/jira-service-management-cloud/docs/integrate-with-dripstat/","updatedAt":"2024-01-15T14:07:10.783Z","title":"Integrate with DripStat","description":"Use the DripStat integration to send DripStat alerts to Jira Service Management API with detailed information."},{"id":"6renSSUgDmMtdAVSlBEyps","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace/","updatedAt":"2024-01-15T14:08:28.399Z","title":"Integrate with Dynatrace","description":"Use the Dynatrace v1 integration to send alerts to Jira Service Management API with detailed information."},{"id":"1hXOUC016gZlTajeXFueqM","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace-appmon/","updatedAt":"2024-03-27T09:50:41.055Z","title":"Integrate with Dynatrace AppMon","description":"Use the bidirectional integration with Dynatrace AppMon to automatically sync your Dynatrace AppMon alerts with Jira Service Management alerts."},{"id":"4JOuYqRe80OGsca7hu33Qa","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/","updatedAt":"2024-01-15T12:25:11.953Z","title":"Integrate with Dynatrace Webhook (v2)","description":"Use the Dynatrace v2 integration to send alerts to Jira Service Management API with detailed information."},{"id":"5oRd2QaIuTtvChMh132N8P","slug":"/jira-service-management-cloud/docs/integrate-with-errorception/","updatedAt":"2024-01-15T12:20:28.725Z","title":"Integrate with Errorception","description":"Use the integration to send Errorception incidents to Jira Service Management API with detailed information."},{"id":"1YuepZGhlmpUbSt2WGyJj6","slug":"/jira-service-management-cloud/docs/integrate-with-evident-io/","updatedAt":"2024-01-15T12:15:17.340Z","title":"Integrate with Evident.io ","description":"Use the Evident.io Integration to forward Evident.io alerts to Jria Service Management."},{"id":"6Q0t9DGP4Bj7jd2SVLd4nt","slug":"/jira-service-management-cloud/docs/integrate-with-flock/","updatedAt":"2024-01-17T14:09:29.394Z","title":"Integrate with Flock","description":"Use the Flock integration to forward Jira Service Management alert activity to Flock. "},{"id":"2XQTykFqEX7cvJhup5Ef8k","slug":"/jira-service-management-cloud/docs/integrate-with-freshdesk/","updatedAt":"2024-01-15T17:47:26.072Z","title":"Integrate with Freshdesk","description":"Use the bidirectional integration with Freshdesk to automatically sync your Freshdesk alerts with Jira Service Management alerts."},{"id":"5IWLTu95eN6RAzmALG6JpA","slug":"/jira-service-management-cloud/docs/integrate-with-freshservice/","updatedAt":"2024-01-15T11:47:23.811Z","title":"Integrate with Freshservice","description":"Use the Freshservice Integration to forward Freshservice alerts to Jira Service Management."},{"id":"6tpcQKNr7dameXg4onc5Xd","slug":"/jira-service-management-cloud/docs/integrate-with-ghost-inspector/","updatedAt":"2024-01-17T22:45:30.942Z","title":"Integrate with Ghost Inspector","description":"Use the Ghost Inspector integration to send webhook notifications on test executions to Jira Service Management."},{"id":"1IGEHyig9Gubcx0kyZknwp","slug":"/jira-service-management-cloud/docs/integrate-with-github/","updatedAt":"2024-01-15T11:49:23.962Z","title":"Integrate with GitHub ","description":"Use the GitHub integration to forward events (pull requests, issues, and push events) to Jira Service Management with details. "},{"id":"4XxUYXCoSK6RfkB2fcYkrN","slug":"/jira-service-management-cloud/docs/integrate-with-gitlab/","updatedAt":"2024-01-15T11:49:54.556Z","title":"Integrate with GitLab ","description":"Use the GitLab integration to forward pushes, merge requests, and issues in GitLab to create alerts in Jira Service Management."},{"id":"3ExbA7Fa7nS2saFBkMZKiR","slug":"/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/","updatedAt":"2024-01-15T11:53:30.864Z","title":"Integrate with Google Cloud's operations suite","description":"Use the Google Stackdriver webhook integration to send incidents to Jira Service Management API with detailed information."},{"id":"hGC15CXHKZJSTkTWJVDyc","slug":"/jira-service-management-cloud/docs/integrate-with-grafana/","updatedAt":"2024-01-15T10:16:07.265Z","title":"Integrate with Grafana","description":"Integrate Grafana in Jira Service Management to receive alerts for Grafana events."},{"id":"2uAuiDnpuG4NNJ9x1wUdqk","slug":"/jira-service-management-cloud/docs/integrate-with-graylog/","updatedAt":"2024-01-15T11:40:14.902Z","title":"Integrate with Graylog","description":"Learn how to integrate Graylog to send stream alerts with detailed information in Jira Service Management."},{"id":"23nIBbeMdSldUt74zitdZb","slug":"/jira-service-management-cloud/docs/integrate-with-graylog-plugin/","updatedAt":"2024-01-15T10:23:15.230Z","title":"Integrate with Graylog Plugin","description":"Learn how to integrate the Graylog plugin to send stream alerts with detailed information in Jira Service Management."},{"id":"2nqTaneRp4iejjaB7aT9qy","slug":"/jira-service-management-cloud/docs/integrate-with-honeybadger/","updatedAt":"2024-01-15T19:15:13.704Z","title":"Integrate with Honeybadger","description":"Use the Honeybadger integration to dispatch the alerts generated by Honeybadger to Jira Service Management."},{"id":"4aS6DWGtEFSbb4ZiUYF3Qf","slug":"/jira-service-management-cloud/docs/integrate-with-honeycomb/","updatedAt":"2024-01-15T19:08:40.667Z","title":"Integrate with Honeycomb ","description":"Use the Honeycomb integration to forward Honeycomb triggers to Jira Service Management. "},{"id":"2oDjJfnM8xhUm6lyvjF9Tu","slug":"/jira-service-management-cloud/docs/integrate-with-hosted-graphite/","updatedAt":"2024-01-15T16:55:42.993Z","title":"Integrate with Hosted Graphite","description":"Use the Hosted Graphite integration to forward Hosted Graphite alerts to Jira Service Management."},{"id":"7iugScSwnDlSt3cbxxJk10","slug":"/jira-service-management-cloud/docs/integrate-with-humio/","updatedAt":"2024-01-17T21:57:48.815Z","title":"Integrate with Humio","description":"Use the Humio integration to send Humio alerts to Jira Service Management API with detailed information."},{"id":"UEpl1Vkt7gqb23wBRRuaZ","slug":"/jira-service-management-cloud/docs/integrate-with-icinga/","updatedAt":"2024-01-15T19:02:51.497Z","title":"Integrate with Icinga ","description":"Use the bidirectional Icinga integration plugin to automatically sync your Icinga events with Jira Service Management alerts."},{"id":"7vswp3p0SryRKIE4E9kMdV","slug":"/jira-service-management-cloud/docs/integrate-with-icinga-2/","updatedAt":"2024-01-15T19:05:28.395Z","title":"Integrate with Icinga 2","description":"Use the Icinga 2 bidirectional integration plugin to utilize the full capabilities of Jira Service Management."},{"id":"5abLCt9AkOBtOtBj6IkMAa","slug":"/jira-service-management-cloud/docs/integrate-with-instana/","updatedAt":"2024-01-15T10:34:35.217Z","title":"Integrate with Instana","description":"Use the Instana integration to forward Instana alerts to Jira Service Management."},{"id":"5lgbIaq49ioTaviz4qYOdS","slug":"/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/","updatedAt":"2024-01-15T18:40:41.380Z","title":"Integrate with ITRS OP5 Monitor","description":"Use the OP5 Monitor integration to automatically create an alert in Jira Service Management when a new alert, host, or service is created in OP5."},{"id":"2JUPcHDKemYoxFFF6YPbic","slug":"/jira-service-management-cloud/docs/integrate-with-jenkins/","updatedAt":"2024-01-15T10:14:00.546Z","title":"Integrate with Jenkins","description":"Use the Jenkins Integration to forward Jenkins build alerts to Jira Service Management."},{"id":"5EIZZteDAtpBPKIQuSYvV5","slug":"/jira-service-management-cloud/docs/integrate-with-kapacitor/","updatedAt":"2024-01-15T10:35:43.176Z","title":"Integrate with Kapacitor","description":"Use the Kapacitor integration to send Kapacitor events to Jira Service Management with detailed information."},{"id":"5uGbjwBbp6xRMD53r6h1zM","slug":"/jira-service-management-cloud/docs/integrate-with-kayako/","updatedAt":"2024-01-15T18:56:22.166Z","title":"Integrate with Kayako","description":"Use the bidirectional Kayako integration plugin to automatically sync your Kayako conversations with Jira Service Management alerts."},{"id":"25nLftsJdudmW0mZGDjzUk","slug":"/jira-service-management-cloud/docs/integrate-with-kore/","updatedAt":"2024-01-15T19:19:55.751Z","title":"Integrate with Kore","description":"Use the Kore integration to forward Jira Service Management alert activity to Kore."},{"id":"773w4FD38XqmQ84cb8Y3Mj","slug":"/jira-service-management-cloud/docs/integrate-with-librato/","updatedAt":"2024-01-15T17:30:01.060Z","title":"Integrate with Librato","description":"Receive alert notifications via email, SMS, mobile push, or phone calls and manage the alert life cycle."},{"id":"6ZlnUPMUY1GhxImdPTO7K5","slug":"/jira-service-management-cloud/docs/integrate-with-librenms/","updatedAt":"2024-03-01T12:21:49.861Z","title":"Integrate with LibreNMS","description":"Use the LibreNMS integration to forward LibreNMS alerts to Jira Service Management with detailed information."},{"id":"45U5aa6sacQO9fzPrDDyYU","slug":"/jira-service-management-cloud/docs/integrate-with-lightstep/","updatedAt":"2024-05-08T13:11:23.432Z","title":"Integrate with LightStep","description":"Use the Lightstep integration to forward Lightstep notifications to Jira Service Management."},{"id":"2X2QP8UoDCrbLEtBGlzxjo","slug":"/jira-service-management-cloud/docs/integrate-with-logentries/","updatedAt":"2024-03-27T09:40:44.958Z","title":"Integrate with Logentries","description":"Use the Logentries integration to forward Logentries alerts to Jira Service Management."},{"id":"7lGh5VFFScmbIcGhUN5y6j","slug":"/jira-service-management-cloud/docs/integrate-with-loggly/","updatedAt":"2024-01-15T17:49:20.903Z","title":"Integrate with Loggly","description":"Use the Loggly web API integration to create alerts directly in Jira Service Management."},{"id":"5w9Obw5BMnAApHIBHlvmit","slug":"/jira-service-management-cloud/docs/integrate-with-logicmonitor/","updatedAt":"2024-09-09T12:21:03.744Z","title":"Integrate with LogicMonitor","description":"Use the LogicMonitor bidirectional integration to automatically sync LogicMonitor with Jira Service Management alerts."},{"id":"37CbvGzVXkJhqh4mItblZV","slug":"/jira-service-management-cloud/docs/integrate-with-logstash/","updatedAt":"2024-01-17T22:59:51.708Z","title":"Integrate with Logstash","description":"Use the Logstash integration to send Logstash event information via output plugins to Jira Service Management."},{"id":"6IKP3qKfkhlTKAfFjcBH0w","slug":"/jira-service-management-cloud/docs/integrate-with-logz-io/","updatedAt":"2024-01-15T10:38:24.707Z","title":"Integrate with Logz.io","description":"Use the Logz.io integration to forward Logz.io alerts to Jira Service Management."},{"id":"MpzwImN9iASIamYORHpSl","slug":"/jira-service-management-cloud/docs/integrate-with-looker/","updatedAt":"2024-01-15T18:18:00.803Z","title":"Integrate with Looker","description":"Use the Looker integration with Jira Service Management to create alerts based on query results in Looker."},{"id":"5LvAdlYlm3GQXiNSdtthtd","slug":"/jira-service-management-cloud/docs/integrate-with-loom/","updatedAt":"2024-03-27T09:51:56.340Z","title":"Integrate with Loom","description":"Use the Loom integration to send Loom alerts to Jira Service Management with detailed information."},{"id":"eIWytcWb7he2sTyoYhKxX","slug":"/jira-service-management-cloud/docs/integrate-with-magentrix/","updatedAt":"2024-01-15T18:43:18.474Z","title":"Integrate with Magentrix","description":"Use this integration to create an alert in Jira Service Management when a case is created in the Customer Portal and vice versa."},{"id":"7Ad97Rb48sZ3y7NcVuXGb6","slug":"/jira-service-management-cloud/docs/integrate-with-manageengine/","updatedAt":"2024-01-15T18:50:11.174Z","title":"Integrate with ManageEngine","description":"Use the ManageEngine Integration to forward ServiceDesk plus requests to Jira Service Management."},{"id":"YE94ojcBcQYr4OvRdcPi2","slug":"/jira-service-management-cloud/docs/integrate-with-mattermost/","updatedAt":"2024-01-15T19:13:11.766Z","title":"Integrate with Mattermost","description":"Use the bidirectional Mattermost integration to create Jira Service Management alerts from Matterost notifications, and vice versa."},{"id":"Cgg9GmpSwrXQ10IHeRdpW","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure/","updatedAt":"2024-01-15T15:12:47.087Z","title":"Integrate with Microsoft Azure","description":"Use the Microsoft Azure integration to forward Microsoft Azure alerts to Jira Service Management."},{"id":"r5pkHf11pc2pJMK4ty9tY","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/","updatedAt":"2024-01-15T15:02:41.033Z","title":"Integrate with Microsoft Azure AutoScale","description":"Use the Azure Autoscale integration to send Azure alerts to Jira Service Management API with detailed information."},{"id":"4N57A4vN2PHn671A9Xkz6E","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-event-hubs/","updatedAt":"2024-01-15T15:06:31.703Z","title":"Integrate with Microsoft Azure Event Hubs ","description":"Use the Microsoft Azure Event Hubs integration to forward Microsoft Azure Event Hubs alerts to Jira Service Management."},{"id":"1z1G5sLyzzO2EXDnsberNz","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/","updatedAt":"2024-01-15T14:29:39.985Z","title":"Integrate with Microsoft Azure Resource Health","description":"Use the Azure Resource Health Integration to forward Azure Resource Health alerts to Jira Service Management. "},{"id":"6bc2LnteaCcW8ecWtUqwup","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-service-health/","updatedAt":"2024-10-23T09:22:40.787Z","title":"Integrate with Microsoft Azure Service Health","description":"Use the Azure Service Health Integration to forward Azure Service Health alerts to Jira Service Management."},{"id":"66mS04EB3c3vskbEP9swkc","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-scom/","updatedAt":"2024-01-15T18:08:57.418Z","title":"Integrate with Microsoft SCOM","description":"Use the SCOM integration to forward both Operations Manager alerts and updates to Jira Service Management."},{"id":"6QXzAsPgz8zddrn2xVBUyq","slug":"/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/","updatedAt":"2024-01-15T18:44:12.743Z","title":"Integrate with MongoDB Cloud Manager","description":"Use the integration to send MongoDB Cloud Manager incidents to Jira Service Management API with detailed information."},{"id":"6J9atLnjQh07q62zAeJ82Z","slug":"/jira-service-management-cloud/docs/integrate-with-monitis/","updatedAt":"2024-03-27T09:53:11.663Z","title":"Integrate with Monitis","description":"Use the Monitis integration to send alerts to Jira Service Management API with detailed information."},{"id":"1lP5Vc0lWRsNW2y2MIxLMP","slug":"/jira-service-management-cloud/docs/integrate-with-moxtra/","updatedAt":"2024-01-15T19:24:17.715Z","title":"Integrate with Moxtra","description":"Use the integration to forward Jira Service Management alert activity to Moxtra."},{"id":"1MuUcJJP40wKDfsTyUKxR7","slug":"/jira-service-management-cloud/docs/integrate-with-n-able-n-central-rmm/","updatedAt":"2024-01-15T17:50:10.120Z","title":"Integrate with N-ABLE N‑central RMM","description":"Use the N-able N-central integration to send SolarWinds issues to Jira Service Management with detailed information."},{"id":"6zS25sfzXoTpbd4UKJsCE2","slug":"/jira-service-management-cloud/docs/integrate-with-nagios/","updatedAt":"2024-01-15T18:46:08.566Z","title":"Integrate with Nagios","description":"Use the Nagios integration or execute scripts in any language that use Jira Service Management web API. "},{"id":"vpW6fhZOrwoBAHODcJiaC","slug":"/jira-service-management-cloud/docs/integrate-with-nagios-xi/","updatedAt":"2024-01-15T18:47:42.061Z","title":"Integrate with Nagios XI","description":"Use the Nagios XI integration by executing scripts in any language that uses Jira Service Management Web API."},{"id":"1eKKz3r2Wh10He9rYNirpl","slug":"/jira-service-management-cloud/docs/integrate-with-netdata/","updatedAt":"2024-01-17T22:00:28.311Z","title":"Integrate with Netdata","description":"Receive Jira Service Management alerts from Netdata events."},{"id":"331kXvfZqG1CH5GCy8RPZP","slug":"/jira-service-management-cloud/docs/integrate-with-neustar/","updatedAt":"2024-01-15T18:02:42.629Z","title":"Integrate with Neustar","description":"Use the Neustar integration to send Neustar WPM alerts to Jira Service Management API with detailed information."},{"id":"67O6gMgFZwkLdY8AyUrRLV","slug":"/jira-service-management-cloud/docs/integrate-with-new-relic-legacy/","updatedAt":"2024-02-15T10:56:42.761Z","title":"Integrate with New Relic (Legacy)","description":"Use the New Reli Alerts (Legacy) integration to send New Relic incidents to Jira Service Management API with detailed information."},{"id":"3rVZUM4U0CPJ3HiOlCQzF2","slug":"/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/","updatedAt":"2024-01-15T18:33:47.198Z","title":"Integrate with New Relic Workflows","description":"Use the New Relic integration to send New Relic issues to Jira Service Management API with detailed information"},{"id":"2Bn2LSxPr2cMBuyhNnLqLx","slug":"/jira-service-management-cloud/docs/integrate-with-nodeping/","updatedAt":"2024-01-15T18:34:45.405Z","title":"Integrate with NodePing","description":"Use the NodePing integration to forward NodePing notifications to Jira Service Management."},{"id":"6KVhn6IMpk2Fx3O4t9o2ie","slug":"/jira-service-management-cloud/docs/integrate-with-observium/","updatedAt":"2024-01-15T19:38:02.732Z","title":"Integrate with Observium","description":"Use the Observium webhook integration to send Observium alerts to Jira Service Management API with detailed information."},{"id":"2ltLMETRO8VO3cUyV8mF3z","slug":"/jira-service-management-cloud/docs/integrate-with-opsdash/","updatedAt":"2024-01-17T22:14:31.979Z","title":"Integrate with OpsDash","description":"Use the OpsDash integration to send OpsDash alerts to Jira Service Management with detailed information."},{"id":"6XYdOQWI9kyhW3LN8LjRlz","slug":"/jira-service-management-cloud/docs/integrate-with-opsview/","updatedAt":"2024-01-15T18:27:51.775Z","title":"Integrate with Opsview","description":"Use the Opsview integration to forward Opsview alerts to Jira Service Management."},{"id":"34YU4jYYKF92E6bQE3HyES","slug":"/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem/","updatedAt":"2024-01-15T18:18:14.356Z","title":"Integrate with Oracle Enterprise Manager (OEM)","description":"Use the OEM integration to forward OEM alerts to Jira Service Management."},{"id":"63onwY24zGrd6CRIp3Gkfr","slug":"/jira-service-management-cloud/docs/integrate-with-outgoing-amazon-sns/","updatedAt":"2024-01-17T22:38:35.765Z","title":"Integrate with Outgoing Amazon SNS","description":"Use the outgoing SNS integration to push notifications to Apple, Google, Fire OS, Windows devices, and Android devices in China."},{"id":"1VzkNIwyOchsQo1GADn0do","slug":"/jira-service-management-cloud/docs/integrate-with-outlyer/","updatedAt":"2024-03-27T09:42:47.700Z","title":"Integrate with Outlyer","description":"Use the Outlyer integration to forward Outlyer alerts to Jira Service Management."},{"id":"1v5n0NRoy4uI6JBdbXvwK6","slug":"/jira-service-management-cloud/docs/integrate-with-panopta/","updatedAt":"2024-01-17T22:17:15.825Z","title":"Integrate with Panopta","description":"Use the Panopta integration to create Jira Service Management alerts from Panopta outages and close them when the outages are gone."},{"id":"3jwjY2vbFwBbVA3X0DgM6U","slug":"/jira-service-management-cloud/docs/integrate-with-papertrail/","updatedAt":"2024-01-15T17:55:43.069Z","title":"Integrate with Papertrail","description":"Use the Papertrail Integration to forward Papertrail alerts to Jira Service Management. "},{"id":"lpz0yqZ6RRrLg83irpKbq","slug":"/jira-service-management-cloud/docs/integrate-with-pingdom/","updatedAt":"2024-01-15T18:29:10.392Z","title":"Integrate with Pingdom","description":"Use the Pingdom integration to automatically create Jira Service Management alerts from alerts in Pingdom."},{"id":"5MEkKsE1VdxmUUv7lCUOhZ","slug":"/jira-service-management-cloud/docs/integrate-with-pingdom-server-monitor/","updatedAt":"2024-03-27T09:53:47.425Z","title":"Integrate with Pingdom Server Monitor","description":"Use the Pingdom Server Monitor to automatically create Jira Service Management alerts from alerts in Pingdom Server Monitor."},{"id":"1xMSvxZeVMJPSHvhUMCG0c","slug":"/jira-service-management-cloud/docs/integrate-with-planio/","updatedAt":"2024-01-15T18:33:27.869Z","title":"Integrate with Planio","description":"Use the Planio integration to forward Jira Service Management alert activity to Planio as issues."},{"id":"2XakNpK76DYr8E9H102tpj","slug":"/jira-service-management-cloud/docs/integrate-with-prometheus/","updatedAt":"2024-01-15T10:20:17.196Z","title":"Integrate with Prometheus","description":"Prometheus is an open-source systems monitoring and alerting toolkit originally built at SoundCloud."},{"id":"6dx7AiTvIRvdjbSbjpH2At","slug":"/jira-service-management-cloud/docs/integrate-with-prtg/","updatedAt":"2024-01-15T17:58:11.662Z","title":"Integrate with PRTG","description":"Use the PRTG integration to automatically create Jira Service Management alerts when a sensor is down in PRTG."},{"id":"4eSB2ILC7SPcwfaH6raSsW","slug":"/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/","updatedAt":"2024-02-15T10:14:47.384Z","title":"Integrate with Rackspace Cloud Monitoring","description":"Use the Rackspace Cloud Monitoring integration forward Send Rackspace Cloud Monitoring alerts to Jira Service Management."},{"id":"2Qqh4oyh45DiX2b1XoIqgt","slug":"/jira-service-management-cloud/docs/integrate-with-raygun-io/","updatedAt":"2024-01-15T18:07:43.379Z","title":"Integrate with Raygun.io","description":"Use the Raygun Integration to forward Raygun notifications to Jira Service Management."},{"id":"6b6rM5Gk9RrLamk1RHANfa","slug":"/jira-service-management-cloud/docs/integrate-with-redgate-sql-monitor/","updatedAt":"2024-01-15T17:57:26.695Z","title":"Integrate with Redgate SQL Monitor","description":"Use the RedGate SQL Monitor email integration to forward SQL Monito alerts to Jira Service Management."},{"id":"5C8RJGmoZlowcn3AbEHpIq","slug":"/jira-service-management-cloud/docs/integrate-with-riemann/","updatedAt":"2024-01-17T22:19:59.973Z","title":"Integrate with Riemann","description":"Use the Riemann integration to send Riemann alert notifications to Jira Service Management API with detailed information."},{"id":"ZeNdfCojvDET7JrzkAg9M","slug":"/jira-service-management-cloud/docs/integrate-with-rigor/","updatedAt":"2024-03-27T09:54:19.453Z","title":"Integrate with Rigor","description":"Use the Rigor integration to create Jira Service Management alerts for failed Rigor checks."},{"id":"2JNR2cavHxwWrwJ1OjIwSP","slug":"/jira-service-management-cloud/docs/integrate-with-ringcentral-email/","updatedAt":"2024-01-17T11:38:47.915Z","title":"Integrate with RingCentral (Email)","description":"Use the RingCentral integration to send RingCentral alerts to Jira Service Management with detailed information."},{"id":"7t6YixLUOjBMNDKri2sCaj","slug":"/jira-service-management-cloud/docs/integrate-with-ringcentral-glip/","updatedAt":"2024-01-15T17:22:30.309Z","title":"Integrate with RingCentral Glip","description":"Use the RingCentral Glip integration to forward Jira Service Management alert activity to RingCentral Glip."},{"id":"1tjlpuUlRdrxMN4n3jCbjW","slug":"/jira-service-management-cloud/docs/integrate-with-rollbar/","updatedAt":"2024-01-15T17:58:30.195Z","title":"Integrate with Rollbar","description":"Use the Rollbar integration to forward Rollbar incidents to Jira Service Management."},{"id":"liLOZLe2HaVXMBpNKqVpD","slug":"/jira-service-management-cloud/docs/integrate-with-runscope/","updatedAt":"2024-03-27T09:54:46.739Z","title":"Integrate with Runscope","description":"Use the Runscope interation to forward Runscope alerts to Jira Service Management."},{"id":"2Hg432Gtr9AdlrUItTjscw","slug":"/jira-service-management-cloud/docs/integrate-with-salesforce-service-cloud/","updatedAt":"2024-01-15T19:35:02.519Z","title":"Integrate with SalesForce Service Cloud","description":"Use the Salesforce Service Cloud integration to forward Salesforce Service Cloud cases to Jira Service Management."},{"id":"6b814pH6gwcVoVVJ67iT15","slug":"/jira-service-management-cloud/docs/integrate-with-saltstack/","updatedAt":"2024-03-27T09:55:43.240Z","title":"Integrate with SaltStack","description":"Use the SaltStack integration to create or close alerts in Jira Service Management according to the Salt states or events."},{"id":"6yhDXvRThSLmLY3qha1UCk","slug":"/jira-service-management-cloud/docs/integrate-with-scalyr/","updatedAt":"2024-01-15T19:25:53.561Z","title":"Integrate with Scalyr","description":"Use the Scalyr API integration to forward Scalyr notifications to Jira Service Management."},{"id":"11r13SjHX2PpwAYJu6t7TK","slug":"/jira-service-management-cloud/docs/integrate-with-sematext-spm/","updatedAt":"2024-01-17T22:22:06.412Z","title":"Integrate with Sematext SPM","description":"Use the SPM integration to send SPM alert notifications to Jira Service Management API with detailed information."},{"id":"2drUy0FmVosV7frba3uA5o","slug":"/jira-service-management-cloud/docs/integrate-with-sensu/","updatedAt":"2024-01-15T10:40:11.103Z","title":"Integrate with Sensu","description":"Use the Sensu integration to forward Sensu notifications to Jira Service Management."},{"id":"2kpBTAeNztOkG2eL9a0Gob","slug":"/jira-service-management-cloud/docs/integrate-with-sentry/","updatedAt":"2024-01-15T10:41:33.169Z","title":"Integrate with Sentry","description":"Use the Sentry integration to forward Sentry notifications to Jira Service Management."},{"id":"Un4c0IjneQybaeU8INDmR","slug":"/jira-service-management-cloud/docs/integrate-with-server-density/","updatedAt":"2024-01-15T19:27:06.897Z","title":"Integrate with Server Density","description":"Use the Server Density integration to forward Server Density notifications to Jira Service Management."},{"id":"1qq6vWSmFuw5opV2SqiXXf","slug":"/jira-service-management-cloud/docs/integrate-with-serverguard24/","updatedAt":"2024-01-15T18:11:04.955Z","title":"Integrate with ServerGuard24","description":"Use the ServerGuard24 integration to forward ServerGuard24 notifications to Jira Service Management."},{"id":"5EPwOnO779JjqWrFsxtrSU","slug":"/jira-service-management-cloud/docs/integrate-with-servicenow/","updatedAt":"2024-01-15T10:10:40.890Z","title":"Integrate with ServiceNow","description":"Use the ServiceNow integration to send ServiceNow incident events to Jira Service Management with detailed information."},{"id":"7uNSfRY1IVl5iSyfYmqqdM","slug":"/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/","updatedAt":"2024-05-08T13:09:13.205Z","title":"Integrate with ServiceNow Cloud Observability","description":"Use the ServiceNow Cloud Observability integration to forward ServiceNow Cloud Observability notifications to Jira Service Management."},{"id":"3vp5gNvATL3gXwq7w8Ht97","slug":"/jira-service-management-cloud/docs/integrate-with-signal-sciences/","updatedAt":"2024-01-17T22:24:37.713Z","title":"Integrate with Signal Sciences","description":"Use the Signal Sciences integration to forward Signal Sciences alerts to Jira Service Management."},{"id":"3FPc1S50923Z3v4tPkffMk","slug":"/jira-service-management-cloud/docs/integrate-with-signalfx/","updatedAt":"2024-11-29T09:26:35.175Z","title":"Integrate with SignalFx","description":"Use the SignalFx integration to forward SignalFx notifications to Jira Service Management."},{"id":"26OF5P4SvdVckxW7KXc91X","slug":"/jira-service-management-cloud/docs/integrate-with-signalfx-legacy/","updatedAt":"2024-11-27T13:39:04.046Z","title":"Integrate with SignalFx (Legacy)","description":"Use the SignalFx (Legacy) integration to forward SignalFx notifications to Jira Service Management."},{"id":"1k0fo22m2ZXsAc9x2McEQS","slug":"/jira-service-management-cloud/docs/integrate-with-site24x7/","updatedAt":"2024-01-15T17:38:07.610Z","title":"Integrate with Site24x7","description":"Use the Site24x7 integration to send Site24x7 alerts to Jira Service Management API with detailed information"},{"id":"6tsJt2YdLl9Rtrwr7El3sB","slug":"/jira-service-management-cloud/docs/integrate-with-soasta/","updatedAt":"2024-03-27T09:50:06.307Z","title":"Integrate with SOASTA","description":"Use the SOASTA mPulse integration to create alerts in Jira Service Management when an alert is created in mPulse."},{"id":"3hJfmtQRBWZg9uLgLZzUNW","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-database-performance-monitor/","updatedAt":"2024-01-17T22:28:33.710Z","title":"Integrate with SolarWinds Database Performance Monitor","description":"Use the SolarWinds Database Performance Monitor (DPM) Integration to forward DPM alerts to Jira Service Management. "},{"id":"1hpCe8r5WOWR2bepbnqr5j","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/","updatedAt":"2024-01-15T17:51:55.991Z","title":"Integrate with Solarwinds NPM","description":"Use the Solarwinds NPM integration to create alerts and synchronize alert status between SolarWinds and Jira Service Management."},{"id":"1x9c4ZMqvkDDRSauqXFjSz","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-web-help-desk/","updatedAt":"2024-02-09T12:50:34.339Z","title":"Integrate with Solarwinds Web Help Desk","description":"Use the SolarWinds Web Help Desk Integration to forward SolarWinds Web Help Desk tickets to Jira Service Management."},{"id":"3IkA3goke5bM0InD9MNC4g","slug":"/jira-service-management-cloud/docs/integrate-with-splunk/","updatedAt":"2024-03-25T11:02:47.458Z","title":"Integrate with Splunk","description":"Integrate Splunk in Jira Service Management to receive alerts for Splunk events."},{"id":"6QzsLgFQVc4HkrTjs3tzUC","slug":"/jira-service-management-cloud/docs/integrate-with-splunk-it-service-intelligence/","updatedAt":"2024-01-15T17:08:23.661Z","title":"Integrate with Splunk IT Service Intelligence","description":"Use the Splunk IT Service Intelligence integration to forward Splunk IT Service Intelligence alerts to Jira Service Management."},{"id":"fLLVKUyJIseEvrzT2h6q5","slug":"/jira-service-management-cloud/docs/integrate-with-stackdriver/","updatedAt":"2024-03-27T09:59:59.243Z","title":"Integrate with Stackdriver","description":"Use the Stackdriver Integration to forward Stackdriver incidents to Jira Service Management, and Jira Service Management alerts to Stackdriver."},{"id":"3K12ljzu1aXOl959MiltQm","slug":"/jira-service-management-cloud/docs/integrate-with-stackstorm/","updatedAt":"2024-01-15T19:28:17.747Z","title":"Integrate with StackStorm","description":"Use Jira Service Management's pack in StackStorm to perform most API actions used in Jira Service Management."},{"id":"3AFxzckdrCcR5yFRHq2JtQ","slug":"/jira-service-management-cloud/docs/integrate-with-status-io/","updatedAt":"2024-01-15T17:48:58.984Z","title":"Integrate with Status.io","description":"Use the Status.io integration to forward Status.io alerts to Jira Service Management and vice versa."},{"id":"7xkpJb5X0o1aeOmIf4kMBo","slug":"/jira-service-management-cloud/docs/integrate-with-statuscake/","updatedAt":"2024-01-15T10:42:29.703Z","title":"Integrate with StatusCake","description":"Use the StatusCake integration to send alerts to Jira Service Management API with detailed information."},{"id":"2fdvHSbzHXQxeOsxOajhxu","slug":"/jira-service-management-cloud/docs/integrate-with-statushub/","updatedAt":"2024-01-17T22:47:36.770Z","title":"Integrate with StatusHub","description":"Use the StatusHub Integration to forward StatusHub incident notifications on services to Jira Service Management."},{"id":"5Pp3E5m6jji5ppG1J7HT9k","slug":"/jira-service-management-cloud/docs/integrate-with-statuspage/","updatedAt":"2024-01-15T17:12:50.205Z","title":"Integrate with Statuspage","description":"Use the Statuspage integration to create and close incidents in Statuspage from Jira Service Management alerts."},{"id":"3dqySv0Q9lS8XZTqqLxxAs","slug":"/jira-service-management-cloud/docs/integrate-with-statusy/","updatedAt":"2024-03-27T09:56:30.811Z","title":"Integrate with Statusy","description":"Use the Statusy integration to forward Jira Service Management alert activity to Statusy."},{"id":"MPrpBIRSKamw4g56HqoqH","slug":"/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/","updatedAt":"2024-01-15T17:26:45.648Z","title":"Integrate with StruxureWare Data Center Expert","description":"Use the StruxureWare Data Center Expert integration to forward StruxureWare Data Center Expert alerts to Jira Service Management. "},{"id":"3ji2zSKZAj3HgghqS3Ni4W","slug":"/jira-service-management-cloud/docs/integrate-with-sumo-logic/","updatedAt":"2024-01-15T18:00:18.137Z","title":"Integrate with Sumo Logic","description":"Use the Sumo Logic integration to forward Sumo Logic alerts to Jira Service Management."},{"id":"6RvPBGAG6XsGhuUlUXvFX6","slug":"/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/","updatedAt":"2024-01-17T11:48:12.509Z","title":"Integrate with Sysdig Cloud","description":"Use the Sysdig Cloud integration to forward Sysdig alerts to Jira Service Management."},{"id":"1YgxAM9qhO5OO2MKeH6JFK","slug":"/jira-service-management-cloud/docs/integrate-with-thousandeyes/","updatedAt":"2024-01-15T17:38:10.783Z","title":"Integrate with ThousandEyes","description":"Use the ThousandEyes integration to forward ThousandEyes alerts to Jira Service Management."},{"id":"66iLvHhCy9SKtipFhOEbya","slug":"/jira-service-management-cloud/docs/integrate-with-threat-stack/","updatedAt":"2024-03-27T09:57:05.191Z","title":"Integrate with Threat Stack ","description":"Use the Threat Stack integration to forward Threat Stack alerts to Jira Service Management."},{"id":"6wV9GdAlb3FHTUiQNnTVXF","slug":"/jira-service-management-cloud/docs/integrate-with-thundra/","updatedAt":"2024-03-27T09:57:42.247Z","title":"Integrate with Thundra","description":"Use the Thundra Integration to forward Thundra alerts to Jira Service Management."},{"id":"KcwgIUfh81aypZDX3Tufa","slug":"/jira-service-management-cloud/docs/integrate-with-tideways/","updatedAt":"2024-01-15T19:29:42.000Z","title":"Integrate with Tideways","description":"Use the Tideways integration to send Tideways alerts to Jira Service Management API with detailed information. "},{"id":"5Z8BLjii7Pq51XLqDCFH7b","slug":"/jira-service-management-cloud/docs/integrate-with-trace/","updatedAt":"2024-03-27T09:58:20.525Z","title":"Integrate with Trace","description":"Use the Trace integration to send Trace alerts to Jira Service Management with detailed information."},{"id":"7FcJcDyo7cqPpP9uFdljD8","slug":"/jira-service-management-cloud/docs/integrate-with-track-it/","updatedAt":"2024-01-15T17:45:58.613Z","title":"Integrate with Track-It!","description":"Use the Track-It! integration to create workflows in Track-It! from Jira Service Management alerts."},{"id":"45uXup9bcgNRN6FJkJD15U","slug":"/jira-service-management-cloud/docs/integrate-with-travis-ci/","updatedAt":"2024-01-15T19:30:48.920Z","title":"Integrate with Travis CI","description":"Use the Travis CI integration to forward Travis CI alerts to Jira Service Management."},{"id":"7Es1GsYYJviqg0Ufiqt8gv","slug":"/jira-service-management-cloud/docs/integrate-with-twilio/","updatedAt":"2024-04-05T10:35:54.516Z","title":"Integrate with Twilio","description":"Use the Twilio integration to forward Twilio alerts to Jira Service Management."},{"id":"4hELf9INQ5PkxzeTKke63t","slug":"/jira-service-management-cloud/docs/integrate-with-updown-io/","updatedAt":"2024-01-15T16:03:36.282Z","title":"Integrate with Updown.io","description":"Use the Updown.io integration to forward website's status notifications to Jira Service Management. "},{"id":"2Xm8IbK7YvkBavLW00DPV8","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/","updatedAt":"2024-01-15T19:32:12.928Z","title":"Integrate with Uptime Cloud Monitor","description":"Use the Uptime Cloud Monitor Integration to forward Uptime Cloud Monitor Integration alerts to Jira Service Management."},{"id":"MrMhtbNYdXMT5wBQLhEN7","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-robot/","updatedAt":"2024-01-15T16:05:43.352Z","title":"Integrate with Uptime Robot","description":"Use the Uptime Robot integration to forward Uptime Robot alerts to Jira Service Management."},{"id":"4g5w4zvUFrRn39ssoO4NtK","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-com/","updatedAt":"2024-01-15T10:48:17.616Z","title":"Integrate with Uptime.com","description":"Use the Uptime integration to forward Uptime alerts to Jira Service Management."},{"id":"1kwFNSqJDgiic6414Erxlu","slug":"/jira-service-management-cloud/docs/integrate-with-uptimeproject/","updatedAt":"2024-03-27T09:59:15.609Z","title":"Integrate with UptimeProject","description":"Use the UptimeProject integration to forward UptimeProject incidents to Jira Service Management."},{"id":"7jIgVPvjVuSzlAQDkxDcdK","slug":"/jira-service-management-cloud/docs/integrate-with-uptrends/","updatedAt":"2024-01-15T19:36:58.715Z","title":"Integrate with Uptrends","description":"Use the Uptrends integration to send Uptrends alerts to Jira Service Management API with detailed information."},{"id":"6RmpDlWe2g7oT0gpY1yabQ","slug":"/jira-service-management-cloud/docs/integrate-with-vmware-vcenter/","updatedAt":"2024-01-15T19:12:08.004Z","title":"Integrate with VMware vCenter","description":"Use the VMware vCenter Integration to forward VMware vCenter incidents to Jira Service 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class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-jira-service-management/" data-testid="atlas_link">Get started with Jira Service Management for admins</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-your-first-jira-service-management-project/" data-testid="atlas_link">Get to know your Jira Service Management project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sign-up-for-a-jira-service-management-site/" data-testid="atlas_link">Sign up for a Jira Service Management site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-service-project/" data-testid="atlas_link">What is a service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-project-templates/" data-testid="atlas_link">What are the project templates?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/" data-testid="atlas_link">Get to know the main Jira Service Management features</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-the-project-settings-sidebar/" data-testid="atlas_link">Get to know the project settings sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/learn-how-to-use-modern-incident-management/" data-testid="atlas_link">How to use modern incident management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-opsgenie/" data-testid="atlas_link">Get to know Opsgenie</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-service-project/" data-testid="atlas_link">Create a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-a-shortcut/" data-testid="atlas_link">Create, edit, or delete a shortcut</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-your-service-project-details/" data-testid="atlas_link">Edit your service project details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-issues-and-requests/" data-testid="atlas_link">What are issues and requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/" data-testid="atlas_link">What are project roles in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-jira-service-management/" data-testid="atlas_link">What is Jira Service Management?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/quick-reference-guide-for-starting-your-service-project/" data-testid="atlas_link">Quick reference guides for starting your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-fundamentals/" data-testid="atlas_link">Jira fundamentals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/itsm-project-basics/" data-testid="atlas_link">ITSM project basics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changes/" data-testid="atlas_link">Changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/incidents/" data-testid="atlas_link">Incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/level-up-your-project/" data-testid="atlas_link">Level up your project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/explore-a-demo-service-desk/" data-testid="atlas_link">Explore a demo service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-yourself-to-a-customers-request/" data-testid="atlas_link">Assign yourself to a customer's request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-your-customer-on-your-progress/" data-testid="atlas_link">Update your customer on your progress</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/resolve-a-customers-request/" data-testid="atlas_link">Resolve a customer's request</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/make-a-queue-for-your-team/" data-testid="atlas_link">Set up queues for your team</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-queues-used-in-jira-service-management/" data-testid="atlas_link">How are queues used in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/make-queues-for-your-team/" data-testid="atlas_link">Make queues for your team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-queues/" data-testid="atlas_link">Go to your queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-to-put-into-your-queues/" data-testid="atlas_link">Raise a request to put into your queues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-service-desk-request-types/" data-testid="atlas_link"> Capture the right request details with request types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-request-types-used-in-my-service-project/" data-testid="atlas_link">How are request types used in my service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-request-types-in-team-managed-projects/" data-testid="atlas_link">Create request types in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-request-types-in-company-managed-projects/" data-testid="atlas_link">Create request types in company-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/organize-your-request-types-into-portal-groups/" data-testid="atlas_link">Organize your request types into portal groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-request-type-groups-to-categorize-your-request-types/" data-testid="atlas_link">Use request type groups to categorize your request types</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/involve-the-people-who-use-your-service-project/" data-testid="atlas_link">Involve the people who use your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-your-service-project-agents-to-work-on-requests/" data-testid="atlas_link">Add your service project agents to work on requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-your-customers-so-they-can-raise-requests/" data-testid="atlas_link">Add your customers so they can raise requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-customers-and-learn-how-they-request-help/" data-testid="atlas_link">Add customers and learn how they request help</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-customers-create-requests-by-email/" data-testid="atlas_link">How customers create requests by email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-customers-send-requests-to-your-service-project/" data-testid="atlas_link">How do customers send requests to your service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view/" data-testid="atlas_link">See the requests list from your customers' point of view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-the-help-center/" data-testid="atlas_link">Check out the default help center </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-channels-that-customers-use-to-get-help/" data-testid="atlas_link">Customize the channels that customers use to get help</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-name-and-logo-to-your-portal/" data-testid="atlas_link">Add a name and logo to your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-an-existing-email-address-to-receive-requests/" data-testid="atlas_link">Use an existing email address to receive requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/visualize-trends-in-your-service-project-with-reports/" data-testid="atlas_link"> Visualize trends in your service project with reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-used-for/" data-testid="atlas_link">What are reports used for?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-reports/" data-testid="atlas_link">Go to your reports</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-report-for-your-service-project/" data-testid="atlas_link">Create a custom report for your service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/" data-testid="atlas_link">Permissions for your service project and Jira site</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/" data-testid="atlas_link">How customer access settings impact project permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-global-customer-permissions/" data-testid="atlas_link">Change access settings for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-project-customer-permissions/" data-testid="atlas_link">Change project customer permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-service-project-permissions/" data-testid="atlas_link">Change service project permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-settings-to-authenticate-your-customers/" data-testid="atlas_link">Configure settings to authenticate your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-security-levels-for-issues/" data-testid="atlas_link">Create security levels for issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-single-sign-on-for-customer-login/" data-testid="atlas_link">Test single sign-on for customer login</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-your-service-projects-to-meet-compliance-needs/" data-testid="atlas_link">Set up your service projects to meet compliance needs</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-safe-customer-notifications/" data-testid="atlas_link">What are safe customer notifications?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/trash-archive-restore-and-delete-service-projects/" data-testid="atlas_link">Trash, archive, restore, and delete service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/trash-and-restore-a-project/" data-testid="atlas_link">Trash and restore a project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/archive-and-restore-a-project/" data-testid="atlas_link">Archive and restore a project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/permanently-delete-a-service-project/" data-testid="atlas_link">Permanently delete a service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/track-your-feature-usage/" data-testid="atlas_link">Track your feature usage</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-feature-usage-and-how-it-works/" data-testid="atlas_link">Feature usage and how it works</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/increase-the-usage-limit-for-assets/" data-testid="atlas_link">Manage the usage limit for Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/increase-the-usage-limit-for-the-virtual-agent/" data-testid="atlas_link">Manage the usage limit for the virtual service agent </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-bill-for-extra-assisted-conversations-for-the-virtual-service/" data-testid="atlas_link">Manage your bill for Extra assisted conversations for the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-bill-for-extra-objects-for-assets/" data-testid="atlas_link">Manage your bill for Extra objects for Assets</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/" data-testid="atlas_link">Get started with Jira Service Management for agents </a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/become-an-agent-for-your-service-project/" data-testid="atlas_link">Become an agent for your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/accept-the-invitation-and-join-your-service-project-team/" data-testid="atlas_link">Accept the invitation to join your service project team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-service-project/" data-testid="atlas_link">Go to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-your-service-project-sidebar/" data-testid="atlas_link">Get to know your service project sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-do-agents-do-in-jira-service-management/" data-testid="atlas_link">What do agents do in Jira Service Management?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-tools-to-work-on-customer-requests/" data-testid="atlas_link">Learn the tools to work on customer requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-your-queues/" data-testid="atlas_link">Check out your queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-for-a-customer/" data-testid="atlas_link">Raise a request for a customer </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/dive-into-the-issue-view-of-a-customer-request/" data-testid="atlas_link"> Dive into the issue view of a customer request</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-the-issue-view-of-a-customer-request/" data-testid="atlas_link">Go to the issue view of a customer request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-everyone-involved-in-a-request/" data-testid="atlas_link">See everyone involved in a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/talk-to-the-customer-or-service-project-team-members/" data-testid="atlas_link">Talk to the customer or service project team members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/transition-an-issue-through-its-workflow/" data-testid="atlas_link">Transition an issue through its workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/close-a-request-when-you-finish-helping-a-customer/" data-testid="atlas_link">Close a request when you finish helping a customer</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/see-how-customers-send-requests-to-your-service-project/" data-testid="atlas_link">See how customers send requests to your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-the-online-help-center/" data-testid="atlas_link">Check out the help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-customers-an-email-address-to-send-requests-to/" data-testid="atlas_link">Give customers an email address to send requests to</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-your-knowledge-base-to-help-customers-self-service/" data-testid="atlas_link">Use your knowledge base to help customers self-service</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-knowledge-base-articles-for-your-customers/" data-testid="atlas_link">Write knowledge base articles for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/share-articles-with-your-customers-from-the-issue-view/" data-testid="atlas_link">Share articles with your customers from the issue view</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-assets/" data-testid="atlas_link">Get started with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/assets-guide-to-itam-it-asset-management/" data-testid="atlas_link">Assets guide to ITAM (IT Asset Management)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/building-an-object-schema-for-it-assets-management-itam/" data-testid="atlas_link">Building an object schema for IT Assets Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/creating-attributes-for-it-asset-management-itam/" data-testid="atlas_link">Creating attributes for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-an-object-schema-for-it-asset-management-itam/" data-testid="atlas_link">Configuring an object schema for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/creating-an-import-structure-for-it-asset-management-itam/" data-testid="atlas_link">Creating an import structure for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/mapping-imported-data-for-it-asset-management-itam/" data-testid="atlas_link">Mapping imported data for IT Asset Management (ITAM)</a></li></ul></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/configure-a-classic-service-project-as-an-administrator/" data-testid="atlas_link">Configure a company-managed project as an administrator</a><ul class="pagetree__list false"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/" data-testid="atlas_link">Set up service project users to work on requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-permissions/" data-testid="atlas_link">Overview of Jira Cloud permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-team-member-roles/" data-testid="atlas_link">View team member roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlicense-agents/" data-testid="atlas_link">Unlicense agents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-team-member-licenses/" data-testid="atlas_link">View team member licenses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-agent-to-your-service-project/" data-testid="atlas_link">Add an agent to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-people-from-google-slack-or-microsoft/" data-testid="atlas_link">Add people from Google, Slack, or Microsoft</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-service-project-role-memberships/" data-testid="atlas_link">Manage service project role memberships</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-agent-from-a-service-project/" data-testid="atlas_link">Remove an agent from a service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/" data-testid="atlas_link">Categorize customer requests into request types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-types-in-a-service-project/" data-testid="atlas_link">What are request types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/whats-the-difference-between-request-types-and-issue-types/" data-testid="atlas_link">What's the difference between request types and issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/organize-request-types-into-portal-groups/" data-testid="atlas_link">Organize request types into portal groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-do-to-help-customers-find-the-right-request-type/" data-testid="atlas_link">Help customers find the right request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-request-type-groups/" data-testid="atlas_link">Using request type groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-benefits-of-using-request-type-templates/" data-testid="atlas_link">The benefits of using request type templates</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/" data-testid="atlas_link">Customize a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/duplicate-a-request-type/" data-testid="atlas_link">Duplicate a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/" data-testid="atlas_link">Add or remove restrictions on request types </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/" data-testid="atlas_link">Customize the workflow statuses for a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/replace-the-workflow-of-a-request-type/" data-testid="atlas_link">Change the workflow and issue type of a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-hidden-fields-and-unsupported-fields-in-request-types/" data-testid="atlas_link">Hidden fields and unsupported fields in request types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-request-types-from-your-service-project/" data-testid="atlas_link">Delete request types from your service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-workflows-in-jira-service-mangement/" data-testid="atlas_link">Use workflows in Jira Service Mangement</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changing-your-default-workflow-editor/" data-testid="atlas_link">Changing your default workflow editor </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-workflow-for-an-existing-issue-type/" data-testid="atlas_link">Create a new workflow for an existing issue type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/features-in-the-new-workflow-editor/" data-testid="atlas_link">Features in the new workflow editor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-workflows-issue-types-and-request-types-connect/" data-testid="atlas_link">How do workflows, issue types, and request types connect?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-workflows/" data-testid="atlas_link">Overview of Jira Cloud workflows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/" data-testid="atlas_link">Show a workflow transition in the portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-workflow-templates-to-replace-a-request-types-workflow/" data-testid="atlas_link">Use workflow templates to replace a request type's workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-the-new-workflow-editor/" data-testid="atlas_link">Using the new workflow editor</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-field-layout-of-your-issue-view/" data-testid="atlas_link">Customize the field layout of your issue view</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-issue-view-in-jira-service-management/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-or-remove-field-tabs-from-an-issue-type/" data-testid="atlas_link">Add, edit, or remove field tabs from an issue type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-fields-to-a-screen/" data-testid="atlas_link">Add or change the fields of an issue type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/triage-customer-requests-for-your-agents-with-queues/" data-testid="atlas_link">Triage customer requests for your agents with queues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-queues/" data-testid="atlas_link">What are queues?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-queue/" data-testid="atlas_link">Create a new queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-queues/" data-testid="atlas_link">Edit queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/prioritize-your-queues-by-using-groups/" data-testid="atlas_link">Prioritize your queues using groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-queues-at-scale/" data-testid="atlas_link">Best practices for managing queues at scale</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-queues/" data-testid="atlas_link">Delete queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-keyboard-shortcuts-in-your-queues/" data-testid="atlas_link">Use keyboard shortcuts in your queues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/" data-testid="atlas_link">Set up an approval stage</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-approvals/" data-testid="atlas_link">What are approvals?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-approvals/" data-testid="atlas_link">Set up approval steps</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-new-custom-field-to-a-project/" data-testid="atlas_link">Add a new custom field to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/" data-testid="atlas_link">Add an approval step to a workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/" data-testid="atlas_link">Define approvers for a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/" data-testid="atlas_link">Allow customers to choose approvers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-conditional-field-to-a-service-project/" data-testid="atlas_link">Add a conditional field to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/" data-testid="atlas_link">Manage settings for approval by email and chat</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-email-address/" data-testid="atlas_link">Receive requests from an email address</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/" data-testid="atlas_link">How do customers send requests by email?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-does-jira-service-management-process-email-requests/" data-testid="atlas_link">How does Jira Service Management process email requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/" data-testid="atlas_link">Receive requests from multiple email addresses in your project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/" data-testid="atlas_link">What are customer permission settings for email requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/" data-testid="atlas_link">Email process for POP, IMAP, cloud, and other email types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-how-emails-are-processed-across-service-projects/" data-testid="atlas_link">Change how emails are processed across service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-your-connection-to-troubleshoot-email-channel-issues/" data-testid="atlas_link">Test your custom email channel connection</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/adjust-the-global-email-settings-to-troubleshoot-email-channel-issues/" data-testid="atlas_link">Change how you process emails in global mail settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-allowlist/" data-testid="atlas_link">Manage your allowlist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/" data-testid="atlas_link">About email logs in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-through-email/" data-testid="atlas_link">Add request participants through email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/" data-testid="atlas_link">Allow external emails to be added as comments on issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-suitable-request-type-for-connected-email-accounts/" data-testid="atlas_link">Choose suitable request type for connected email accounts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-new-accounts-through-email/" data-testid="atlas_link">Create new accounts through email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-all-email-request-to-the-email-channel/" data-testid="atlas_link">Disable all email requests to the email channel</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/" data-testid="atlas_link">Hide email signatures from the issue view and portals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-dmarc-authentication-for-incoming-emails/" data-testid="atlas_link">Manage DMARC authentication for incoming emails</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-blocklist/" data-testid="atlas_link">Manage your blocklist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/switch-microsoft-and-google-email-accounts-to-oauth/" data-testid="atlas_link">Switch your Microsoft and Google email accounts to OAuth</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/" data-testid="atlas_link">View the email processing and connectivity logs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-and-remove-customers/" data-testid="atlas_link">Manage your customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-desk-customers-and-organizations/" data-testid="atlas_link">What are service project customers and organizations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/" data-testid="atlas_link">Add a customer to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/" data-testid="atlas_link">Add customers in bulk to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-customers-name/" data-testid="atlas_link">Edit a customer's name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/" data-testid="atlas_link">Remove a customer from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-customers-account/" data-testid="atlas_link">Delete a customer's account</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/group-customers-into-organizations/" data-testid="atlas_link">Group customers into organizations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-customers-by-organization/" data-testid="atlas_link">View customers by organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-an-organization/" data-testid="atlas_link"> Add a customer to an organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/" data-testid="atlas_link">Remove a customer from an organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-organization-from-a-service-project/" data-testid="atlas_link">Remove an organization from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/" data-testid="atlas_link">Add an organization to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-customer-organizations-using-jira-product-settings/" data-testid="atlas_link">Manage customer organizations using Jira product settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/" data-testid="atlas_link">Use email domains to automatically group customers into organizations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-organization-from-a-site/" data-testid="atlas_link">Delete an organization from a site</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/" data-testid="atlas_link">Collect requests from anywhere with an embeddable widget</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/" data-testid="atlas_link">Embed a widget onto a web page</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/" data-testid="atlas_link">Allow anyone to view knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-the-widget/" data-testid="atlas_link">Use the virtual agent in the widget</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/" data-testid="atlas_link">Set up your help centers and portals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-help-center/" data-testid="atlas_link">What is a help center?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-portal-and-help-center/" data-testid="atlas_link">What is a portal?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-help-resources/" data-testid="atlas_link">What are help resources?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-manage-help-centers/" data-testid="atlas_link">Create and manage help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-portal/" data-testid="atlas_link">Set up your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-and-manage-help-center-access/" data-testid="atlas_link">Set up and manage help center access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-and-manage-portal-access/" data-testid="atlas_link">Set up and manage portal access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/invite-customers-to-your-help-centers-and-portals/" data-testid="atlas_link">Invite customers to your help centers and portals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/" data-testid="atlas_link">Add links to external resources in your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-through-the-portal/" data-testid="atlas_link">Add request participants through the help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-service-projects-to-a-help-center/" data-testid="atlas_link">Link service projects to a help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/" data-testid="atlas_link">Customize your help centers and portals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-customize-about-the-help-center/" data-testid="atlas_link">Customize your help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/brand-your-portal/" data-testid="atlas_link">Customize a portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/brand-your-help-center/" data-testid="atlas_link">Brand your help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/" data-testid="atlas_link">Add a login message in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-announcement-to-the-portal/" data-testid="atlas_link">Add an announcement to a help center or portal </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/curate-content-in-a-help-center/" data-testid="atlas_link">Curate content in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/group-help-content-in-your-portal/" data-testid="atlas_link">Group help content in your portal </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/" data-testid="atlas_link">Edit the home page layout in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/" data-testid="atlas_link">Create and manage topics in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-visibility-of-topics-in-your-help-center/" data-testid="atlas_link">Manage visibility of topics in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/" data-testid="atlas_link">Feature and organize portals in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-portals-from-your-help-center/" data-testid="atlas_link">Hide portals from a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/" data-testid="atlas_link">Customize your customers' requests list</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/" data-testid="atlas_link">Set up a knowledge base so customers can serve themselves</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-knowledge-base/" data-testid="atlas_link">What is a knowledge base?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/" data-testid="atlas_link">Set up your knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-confluence-to-set-up-knowledge-base/" data-testid="atlas_link">Add Confluence to set up knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/" data-testid="atlas_link">Link Confluence spaces to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-knowledge-base-permissions/" data-testid="atlas_link">Manage knowledge base permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlink-confluence-spaces-from-your-service-project/" data-testid="atlas_link">Unlink knowledge base spaces from your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/" data-testid="atlas_link">Manage who can view and edit your knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/" data-testid="atlas_link">Restrict access to knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-who-can-view-spaces-from-confluence-server-sites/" data-testid="atlas_link">Manage who can view spaces from Confluence server sites</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/restrict-access-to-articles-from-confluence-server-sites/" data-testid="atlas_link">Restrict access to articles from Confluence server sites</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/" data-testid="atlas_link">Find out how your knowledge base articles are performing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-article-suggestions-in-request-forms/" data-testid="atlas_link">Set up article suggestions in request forms</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-public-access-to-spaces-on-linked-confluence-site/" data-testid="atlas_link">Configure public access to spaces on linked Confluence site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/authenticate-portal-users-to-access-knowledge-base-articles/" data-testid="atlas_link">Authenticate portal users to access knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-confluence-product-access-for-users-in-your-site/" data-testid="atlas_link">Remove Confluence product access for users in your site</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/" data-testid="atlas_link">Set up notifications for your customers and team</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/" data-testid="atlas_link">What notifications do my customers and team receive?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/" data-testid="atlas_link">Change the look and feel of customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/" data-testid="atlas_link">Create and edit the content of your customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-your-customers-access-attachments/" data-testid="atlas_link">Choose how your customers access attachments</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-customer-notifications-display-the-sender-name/" data-testid="atlas_link">Choose how customer notifications display the sender name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/send-notifications-from-a-custom-domain-email-address/" data-testid="atlas_link">Send notifications from a custom domain email address</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-customer-notification-logs-for-your-service-project/" data-testid="atlas_link">View customer notification logs for your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-service-project-notifications-for-internal-users/" data-testid="atlas_link">Disable service project notifications for internal users</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-html-or-plain-text-for-customer-notifications/" data-testid="atlas_link">Choose HTML or plain text for customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-configuring-your-customer-notifications/" data-testid="atlas_link">Best practices for configuring your customer notifications</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/" data-testid="atlas_link">Receive and manage requests in Slack or Microsoft Teams</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-chat/" data-testid="atlas_link">What is chat?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-chat/" data-testid="atlas_link">Set up chat in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-in-slack/" data-testid="atlas_link">Create issues in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-on-issues-in-slack/" data-testid="atlas_link">Work on issues in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-chat-settings/" data-testid="atlas_link">Manage chat settings for Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/" data-testid="atlas_link">Set up chat in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/" data-testid="atlas_link">Create issues in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-on-issues-in-microsoft-teams/" data-testid="atlas_link">Work on issues in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-chat-settings-for-microsoft-teams/" data-testid="atlas_link">Manage chat settings for Microsoft Teams</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-rules-to-automate-repetitive-tasks/" data-testid="atlas_link">Set up rules to automate repetitive tasks</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-legacy-automation/" data-testid="atlas_link">What is Legacy automation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-preset-automation-rules/" data-testid="atlas_link">Available preset automation rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-preset-automation-rule/" data-testid="atlas_link">Add a preset automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-preset-automation-rule/" data-testid="atlas_link">Edit a preset automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-automation-rule/" data-testid="atlas_link">Create a custom automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/when-if-and-then-statements/" data-testid="atlas_link">When, if, and then statements</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-an-automation-rule/" data-testid="atlas_link">Disable an automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/debug-automation-rules-in-the-log/" data-testid="atlas_link">Debug automation rules in the log</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automation-log-details/" data-testid="atlas_link">Automation log details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/advanced-automation-rule-options/" data-testid="atlas_link">Advanced automation rule options</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/try-one-of-our-common-automation-recipes/" data-testid="atlas_link">Try one of our common automation recipes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-approve-requests/" data-testid="atlas_link">Automatically approve requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-linked-issue-automated-rules/" data-testid="atlas_link">Automatically update agents about a linked issue's progress</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-comment-to-share-knowledge-base-articles/" data-testid="atlas_link">Automatically comment to share knowledge base articles</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/" data-testid="atlas_link">Discover new trends with service project reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-reports/" data-testid="atlas_link">What are default reports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-reports/" data-testid="atlas_link">What are custom reports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-custom-report/" data-testid="atlas_link">Create a new custom report</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-custom-report/" data-testid="atlas_link">Edit a custom report</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-report-series/" data-testid="atlas_link"> What is a report series?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-reports-to-a-dashboard/" data-testid="atlas_link">Add reports to a dashboard</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-service-level-agreements-slas/" data-testid="atlas_link">Create service level agreements (SLAs) to manage goals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-format-display/" data-testid="atlas_link">Set up SLA format display</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/" data-testid="atlas_link">Auto-close incidents after they are resolved</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-close-resolved-service-requests/" data-testid="atlas_link">Auto-close resolved service requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-sla/" data-testid="atlas_link">Create an SLA</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-calendars/" data-testid="atlas_link">Set up SLA calendars</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-conditions/" data-testid="atlas_link">Set up SLA conditions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-goals/" data-testid="atlas_link">Set up SLA goals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-priority-to-group-sla-goals/" data-testid="atlas_link">Use priority to group SLA goals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-slas/" data-testid="atlas_link">What are SLAs? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-query-language-jql-to-create-service-level-agreements-slas/" data-testid="atlas_link">Use Jira Query Language to create service level agreements</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-structure-your-sla-goals-around-priority-using-jql/" data-testid="atlas_link">How to structure your SLA goals around priority using JQL</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-jql-queries-for-slas/" data-testid="atlas_link">Write JQL queries for SLAs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/" data-testid="atlas_link">Collect customer satisfaction on your team's performance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/" data-testid="atlas_link">What are customer satisfaction (CSAT) surveys ?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/" data-testid="atlas_link">Track customer satisfaction feedback trends</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/provide-help-in-multiple-languages/" data-testid="atlas_link">Provide help in multiple languages</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-language-support/" data-testid="atlas_link">What is language support?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/" data-testid="atlas_link">Add languages to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-translations-kept-up-to-date/" data-testid="atlas_link">Keep your translations up to date</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-update-or-add-translations-for-email-templates/" data-testid="atlas_link">Add, update or review translations for email templates</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-or-update-translations-for-custom-content/" data-testid="atlas_link">Manage translations for custom content</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/" data-testid="atlas_link">Help customers set their language preferences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/stop-supporting-a-language/" data-testid="atlas_link">Stop supporting a language</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-your-service-projects-default-language/" data-testid="atlas_link">Change your service project's default language</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/keep-track-of-your-teams-items-with-asset-management/" data-testid="atlas_link">Keep track of your team's items with asset management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-asset-management/" data-testid="atlas_link">What is asset management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-an-asset-management-app/" data-testid="atlas_link">Install an asset management app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-an-asset-to-an-issue/" data-testid="atlas_link">Link an asset to an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-customers-permission-to-link-assets-from-the-help-center/" data-testid="atlas_link">Customer permission to link assets from a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/filter-asset-search-results/" data-testid="atlas_link">Filter asset search results</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-of-the-linked-asset-field/" data-testid="atlas_link">Change the name of the linked asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-additional-asset-fields/" data-testid="atlas_link">Add additional external asset platform fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-an-asset-field/" data-testid="atlas_link">Hide an asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-asset-field/" data-testid="atlas_link">Delete an asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/uninstall-your-asset-management-app/" data-testid="atlas_link">Uninstall your asset management app</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-your-service-project-with-other-products-and-apps/" data-testid="atlas_link">Integrate your service project with other products and apps</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-jira-service-management-cloud-with-zapier/" data-testid="atlas_link">Integrate Jira Service Management Cloud with Zapier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-products/" data-testid="atlas_link">Overview of Jira Cloud products</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-jira-cloud-for-slack/" data-testid="atlas_link">Integrate Jira Cloud and Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-jira-cloud-for-sheets/" data-testid="atlas_link">Use Jira Cloud for Sheets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-jira-cloud-with-confluence/" data-testid="atlas_link">Integrate Jira Cloud with Confluence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/" data-testid="atlas_link">Connect Jira Service Management Cloud to AWS Service Catalog</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/give-your-team-access-to-additional-features/" data-testid="atlas_link">Give your team access to additional features</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-feature-lab/" data-testid="atlas_link">What is the feature lab?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-similar-requests/" data-testid="atlas_link">Find similar issues in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-navigation-sidebar/" data-testid="atlas_link">Add Services, Alerts, and On-call to your navigation sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-internal-accounts-to-request-a-service-project/" data-testid="atlas_link">Allow internal accounts to request a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/" data-testid="atlas_link">Choose default request types for your issue types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-opsgenies-incoming-call-routing/" data-testid="atlas_link">Use Opsgenie's incoming call routing</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/" data-testid="atlas_link">Reply faster to your customers with canned responses</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-canned-response/" data-testid="atlas_link">Create a canned response</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/insert-a-canned-response/" data-testid="atlas_link">Insert a canned response</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/" data-testid="atlas_link">Edit or delete a canned response</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/" data-testid="atlas_link">Best practices for creating canned responses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-personal-signature-with-canned-responses/" data-testid="atlas_link">Create personal signature with canned responses</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/protect-your-teams-data/" data-testid="atlas_link">Protect your team's data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-a-default-classification-level-for-requests/" data-testid="atlas_link">Set a default classification level for requests</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-and-administer-team-managed-service-desk-projects/" data-testid="atlas_link">Manage and administer team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/" data-testid="atlas_link">Learn how company-managed and team-managed projects differ</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/" data-testid="atlas_link">What are Jira Service Management team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/" data-testid="atlas_link">Is my project company-managed or team-managed?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/project-configuration-in-classic-and-next-gen-projects/" data-testid="atlas_link">What makes the set up of team-managed projects different?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/" data-testid="atlas_link">How issue and request types differ in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/workflows-in-classic-and-next-gen-projects/" data-testid="atlas_link">How do company and team-managed workflows differ? </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-role-of-admins-in-classic-and-next-gen-projects/" data-testid="atlas_link">How does the role of admins change in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-differences-in-classic-and-next-gen-approvals/" data-testid="atlas_link">Approvals in company and team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/" data-testid="atlas_link">Migrate between team-managed and company-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-access-to-team-managed-service-projects/" data-testid="atlas_link">Manage access to team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/" data-testid="atlas_link">Enable or disable team-managed service projects on your site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-permissions-in-team-managed-service-projects/" data-testid="atlas_link">Overview of permissions in team-managed service projects</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-and-delete-team-managed-service-projects/" data-testid="atlas_link">Create, edit, and delete team-managed service projects</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-how-people-access-your-team-managed-service-project/" data-testid="atlas_link">Manage how people access your team-managed service project</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/" data-testid="atlas_link">Manage request types in team-managed projects</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-an-online-portal-to-receive-requests-in-next-gen/" data-testid="atlas_link">Set up help centers and portals in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-portal-access-in-team-managed-projects/" data-testid="atlas_link">Set up portal access in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-who-has-permission-to-send-requests-in-your-portal-in-next-gen/" data-testid="atlas_link">Set who has permission to send requests to your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-customer-portal-in-team-managed-projects/" data-testid="atlas_link">Customize a portal in your team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-help-center-in-team-managed-service-projects/" data-testid="atlas_link">Customize help centers in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-announcements-to-your-portal-or-help-center/" data-testid="atlas_link">Add announcements to your portal or help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/group-request-types-in-the-portal-in-team-managed-projects/" data-testid="atlas_link">Group request types in the portal in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-in-next-gen/" data-testid="atlas_link">Let agents add announcements in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-email-in-next-gen-service-projects/" data-testid="atlas_link">Receive requests from emails in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-by-email-in-team-managed-projects/" data-testid="atlas_link">Add request participants by email in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-custom-email-account-in-team-managed-projects/" data-testid="atlas_link">Add a custom email account in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-and-delete-domains-from-the-allowlist/" data-testid="atlas_link">Manage domains on your allowlist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/" data-testid="atlas_link">Manage domains and email addresses on your blocklist</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/" data-testid="atlas_link">Customize request fields in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-custom-fields-for-team-managed-service-projects/" data-testid="atlas_link">Available custom fields for team-managed service projects</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-people-from-your-team-managed-service-project/" data-testid="atlas_link">Add or remove people from your team-managed service project</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-and-remove-customers-in-your-service-project/" data-testid="atlas_link">Add and remove customers in your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-customers-and-organizations-in-your-service-project/" data-testid="atlas_link">What are customers and organizations in your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/" data-testid="atlas_link">Add a customer to a team-managed service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-a-team-managed-service-project/" data-testid="atlas_link">Remove a customer from a team-managed service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-account-for-a-customer/" data-testid="atlas_link">Delete account for a customer</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/" data-testid="atlas_link">Manage how work flows in your team-managed service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/" data-testid="atlas_link">Create, edit, and delete statuses in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-workflow-rules-in-team-managed-service-projects/" data-testid="atlas_link">Manage workflow rules in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-transitions-in-team-managed-service-projects/" data-testid="atlas_link">Manage transitions in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-workflow-rules-in-team-managed-service-projects/" data-testid="atlas_link">Available workflow rules in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-different-workflow-rule-types/" data-testid="atlas_link">What are the different workflow rule types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-requests-to-new-statuses-while-updating-your-workflow/" data-testid="atlas_link">Move requests to new statuses while updating your workflow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/" data-testid="atlas_link">Set up notifications in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-receives-notifications-for-team-managed-requests/" data-testid="atlas_link">Who receives notifications for team-managed requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-your-default-email-notification-style-in-team-managed/" data-testid="atlas_link">Choose your default email notification style</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-notifications-for-internal-users-in-next-gen/" data-testid="atlas_link">Disable team-managed notifications for internal users</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/" data-testid="atlas_link">Edit a team-managed customer notification</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/" data-testid="atlas_link">Set up how your customers access attachments</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-notifications-display-the-email-sender-name/" data-testid="atlas_link">Choose how notifications display the email sender name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-customer-notifications-in-next-gen-service-desks/" data-testid="atlas_link">Customize the style of team-managed customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/" data-testid="atlas_link">Customize internal notifications in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/" data-testid="atlas_link">Send notification emails from your own domain</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-a-knowledge-base-in-team-managed-service-desks/" data-testid="atlas_link">Set up a knowledge base in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlink-linked-confluence-spaces-in-team-managed-projects/" data-testid="atlas_link">Unlink Confluence spaces in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-how-your-knowledge-base-articles-are-performing/" data-testid="atlas_link">See how your knowledge base articles are performing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-permission-to-link-assets-from-a-team-managed-help-center/" data-testid="atlas_link">Give permission to link assets from help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-automation-rules-for-tasks-in-team-managed-projects/" data-testid="atlas_link">Use automation rules for tasks in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/" data-testid="atlas_link">How do when, if, and then statements work for automation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-preset-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Add a preset automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Create a custom automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Edit an automation rule in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-an-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Disable an automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/debug-automation-rules-with-the-log-in-team-managed-projects/" data-testid="atlas_link">Debug automation rules with log in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/how-are-approvals-used-in-team-managed-projects/" data-testid="atlas_link">Manage approvals in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-approvals-in-team-managed-projects/" data-testid="atlas_link">About approvals in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/" data-testid="atlas_link">Add an approval step in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-assets-in-your-next-gen-project/" data-testid="atlas_link">Manage assets in your team-managed service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-an-asset-management-app-for-team-managed-projects/" data-testid="atlas_link">Install an asset management app for team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-an-asset-to-a-request-in-team-managed-projects/" data-testid="atlas_link">Link an asset to a request in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-of-a-linked-asset-field-in-team-managed-projects/" data-testid="atlas_link">Change the name of a linked asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-asset-field-in-team-managed-service-projects/" data-testid="atlas_link">Delete an asset field in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/uninstall-an-asset-management-app-for-team-managed-projects/" data-testid="atlas_link">Uninstall an asset management app for team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-an-asset-field-in-team-managed-service-projects/" data-testid="atlas_link">Hide an asset field in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/support-multiple-languages-in-team-managed-projects/" data-testid="atlas_link">Support multiple languages in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-language-in-next-gen-service-desks/" data-testid="atlas_link">Add a language in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-language-translations-in-team-managed-service-projects/" data-testid="atlas_link">Edit language translations in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/keep-languages-up-to-date-in-next-gen-service-desks/" data-testid="atlas_link">Keep languages up to date in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/stop-supporting-a-language-in-next-gen-service-desks/" data-testid="atlas_link">Stop supporting a language in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-languages-to-your-next-gen-service-desk/" data-testid="atlas_link">What is language support in team-managed service projects?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/visualize-trends-with-reports-in-team-managed-projects/" data-testid="atlas_link">Visualize trends with reports in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-in-team-managed-service-projects/" data-testid="atlas_link">What are reports in team-managed service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-reports-in-team-managed-projects/" data-testid="atlas_link">What are default reports in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/" data-testid="atlas_link">What are custom reports in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-report-in-team-managed-service-project/" data-testid="atlas_link">Create a custom report in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-custom-report-in-team-managed-service-projects/" data-testid="atlas_link">Edit a custom report in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/export-reports-in-team-managed-service-projects/" data-testid="atlas_link">Export reports in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-report-series-in-team-managed-service-projects/" data-testid="atlas_link">What is a report series in team-managed service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-reports-to-a-dashboard-in-team-managed-service-projects/" data-testid="atlas_link">Add reports to a dashboard in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-report-in-team-managed-service-projects/" data-testid="atlas_link">Delete a report in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-metrics-in-team-managed/" data-testid="atlas_link">Collect CSAT metrics in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/" data-testid="atlas_link">Turn on customer feedback in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/visualize-customer-feedback-in-team-managed-service-projects/" data-testid="atlas_link">Visualize customer feedback in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-service-level-agreements-slas-in-team-managed-service-desks/" data-testid="atlas_link">Use service level agreements in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-sla-calendar-in-team-managed-service-projects/" data-testid="atlas_link">Create a new SLA calendar in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-edit-slas-in-team-managed-service-projects/" data-testid="atlas_link">Create and edit SLAs in team-managed service projects</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-it-service-management-itsm/" data-testid="atlas_link">Discover IT service management (ITSM)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-itsm-early-access/" data-testid="atlas_link">Get started with IT service management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-explore-and-learn-with-your-sample-space/" data-testid="atlas_link">Test, explore, and learn with your sample space</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-an-itsm-project/" data-testid="atlas_link">Set up an IT service management project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/" data-testid="atlas_link">Can I move my existing project to the ITSM template?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-itsm-category-to-any-of-your-service-projects/" data-testid="atlas_link">Add a work category to any of your service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/" data-testid="atlas_link">Remove a work category from your service project </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-compatible-and-incompatible-issue-types/" data-testid="atlas_link">What are compatible and incompatible issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/make-an-issue-type-compatible-with-an-itsm-category/" data-testid="atlas_link">Make an issue type compatible with an ITSM work category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/learn-about-the-it-service-management-template/" data-testid="atlas_link">Learn about the IT service management template</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/updating-your-incident-problem-and-change-management-capabilities/" data-testid="atlas_link">Updating your incident, problem, and change management capabilities</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/" data-testid="atlas_link">Manage your request types and ITSM categories</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-ticket-categories/" data-testid="atlas_link">What are work categories?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/" data-testid="atlas_link">Using work categories in IT service management projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-types-in-itsm/" data-testid="atlas_link">What are request types in IT service management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/resolve-an-itsm-request/" data-testid="atlas_link">Resolve an ITSM request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/" data-testid="atlas_link">Assign, unassign, or move request types from a work category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-system-issue-types/" data-testid="atlas_link">What are default [System] issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-channels/" data-testid="atlas_link">What are request channels?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-unassigned-request-types/" data-testid="atlas_link">What are unassigned request types? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-service-requests/" data-testid="atlas_link">Manage your service requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-requests/" data-testid="atlas_link">What are service requests?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-incidents/" data-testid="atlas_link">Manage your incidents</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-incidents/" data-testid="atlas_link">What are incidents?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-major-incidents/" data-testid="atlas_link">What are major incidents?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-incident/" data-testid="atlas_link">Escalate an incident to Opsgenie</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-slas-in-incidents/" data-testid="atlas_link">Set SLAs in incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-incident-timeline/" data-testid="atlas_link">What is the incident timeline?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-chat-and-video-tools-to-resolve-incidents-as-a-team/" data-testid="atlas_link">Use chat and video tools to resolve incidents as a team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-incident-command-center-icc/" data-testid="atlas_link">What are incident conference calls?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/" data-testid="atlas_link">Create chat channel and video conference for an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/" data-testid="atlas_link">Connect Slack with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/" data-testid="atlas_link">Connect Microsoft Teams with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-zoom-to-your-service-project/" data-testid="atlas_link">Connect Zoom to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/" data-testid="atlas_link">Add or remove the responders field from your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/" data-testid="atlas_link">How the Opsgenie stakeholder role works in unmerged accounts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-alert-notifications/" data-testid="atlas_link">Set up your alert notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/" data-testid="atlas_link">Add and manage incident stakeholders</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-missing-features-to-an-incident/" data-testid="atlas_link">Add missing features to an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/mark-an-incident-as-major/" data-testid="atlas_link">Mark an incident as major</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-incident-investigation/" data-testid="atlas_link">What is incident investigation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-and-manage-incident-responders/" data-testid="atlas_link">Add and manage incident responders</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sync-incident-details-with-responder-alerts/" data-testid="atlas_link">Create responder alerts with incident details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-related-resources-with-atlassian-intelligence/" data-testid="atlas_link">Find related resources with Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incident-timeline-in-slack/" data-testid="atlas_link">Create incident timeline in Slack </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-incident-in-slack/" data-testid="atlas_link">Summarize incident in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-priorities/" data-testid="atlas_link">What are alert priorities?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-linked-alerts/" data-testid="atlas_link">What are linked alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-responder-alerts/" data-testid="atlas_link">What are responder alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-assets-schemas-with-incidents/" data-testid="atlas_link">Connect Assets schemas with incidents</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-problems/" data-testid="atlas_link">Manage your problems</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-problems/" data-testid="atlas_link">What are problems?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-changes/" data-testid="atlas_link">Manage your changes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-change-management/" data-testid="atlas_link">What is change management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-changes/" data-testid="atlas_link">What are changes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-your-change-management-deployment-pipeline/" data-testid="atlas_link">Configure your change management deployment pipeline</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automate-change-management-with-jenkins/" data-testid="atlas_link">Automate change management with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-jira-service-management-with-jenkins/" data-testid="atlas_link">Link Jira Service Management with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-deployment-gating/" data-testid="atlas_link">What is deployment gating?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-deployment-gating/" data-testid="atlas_link">Set up deployment gating</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/" data-testid="atlas_link">Use deployment gating with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-tracking-with-jenkins/" data-testid="atlas_link">Use deployment tracking with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-management-automation-rules/" data-testid="atlas_link">Change management automation rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-automation-rules-for-change-management/" data-testid="atlas_link">Create automation rules for change management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/coordinate-changes-with-a-calendar/" data-testid="atlas_link">Coordinate changes with Team Calendars for Confluence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disconnect-a-service/" data-testid="atlas_link">Disconnect a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-github/" data-testid="atlas_link"> Use deployment gating with GitHub</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-a-service-from-the-affected-services-field/" data-testid="atlas_link">Add or remove a service from the affected services field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-management/" data-testid="atlas_link">Connect GitHub repositories with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-reschedule-change-requests-in-the-change-calendar/" data-testid="atlas_link">Create, edit, or delete change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-deployment-tracking/" data-testid="atlas_link">Set up deployment tracking</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/" data-testid="atlas_link">What are risk insights in change management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-change-calendar/" data-testid="atlas_link">What is the change calendar?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/" data-testid="atlas_link">Show change requests on the change calendar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-change-windows/" data-testid="atlas_link">What are change windows?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/" data-testid="atlas_link">Create, edit, or delete change windows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-assets-schemas-with-changes/" data-testid="atlas_link">Connect Assets schemas with changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-gitlab/" data-testid="atlas_link">Use deployment gating with GitLab</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-tracking-with-gitlab/" data-testid="atlas_link">Use deployment tracking with GitLab</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-post-incident-reviews/" data-testid="atlas_link">Manage your post-incident reviews</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-post-incident-reviews/" data-testid="atlas_link">What are post-incident reviews?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/post-incident-review-best-practices/" data-testid="atlas_link">Post-incident review best practices</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/" data-testid="atlas_link">Create and publish a post-incident review</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-post-incident-review-using-atlassian-intelligence/" data-testid="atlas_link">Create a post-incident review using Atlassian Intelligence</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-services/" data-testid="atlas_link">Manage your services</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-services/" data-testid="atlas_link">What are services?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-or-delete-a-service/" data-testid="atlas_link">Edit or delete a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-tiers/" data-testid="atlas_link">What are service tiers?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-a-service-relationship/" data-testid="atlas_link">Remove a service relationship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-service-relationship/" data-testid="atlas_link">Add a service relationship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-service/" data-testid="atlas_link">Create a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/synchronize-your-services-with-compass/" data-testid="atlas_link">Synchronize your services with Compass</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-an-itsm-report/" data-testid="atlas_link">Create or edit an ITSM report</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-customers-and-organizations/" data-testid="atlas_link">Manage your customers and organizations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-customer-service-management/" data-testid="atlas_link">What is customer service management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-customer-detail-fields/" data-testid="atlas_link">Manage customer detail fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-organization-detail-fields/" data-testid="atlas_link">Manage organization detail fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-customer-and-organization-details/" data-testid="atlas_link">Import customer and organization details through API or CSV</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-customer-context-on-issues/" data-testid="atlas_link">Get customer context on issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-queues-based-on-customer-details/" data-testid="atlas_link">Create queues based on customer details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-sla-goals-based-on-customer-details/" data-testid="atlas_link">Create SLA goals based on customer details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-products-and-entitlements/" data-testid="atlas_link">About products and entitlements</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-product-entitlements-for-your-customers/" data-testid="atlas_link">Create product entitlements for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/" data-testid="atlas_link">Show product entitlement details on issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-developer-escalations/" data-testid="atlas_link">Manage your developer escalations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-issue-to-developers/" data-testid="atlas_link">Escalate an issue to developers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-developer-escalations/" data-testid="atlas_link">Set up developer escalations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/viewing-developer-escalations/" data-testid="atlas_link">Viewing developer escalations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-developer-escalations/" data-testid="atlas_link">What are developer escalations?</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/help-customers-as-a-service-project-agent/" data-testid="atlas_link">Help customers as a service project agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-on-customer-requests/" data-testid="atlas_link">Work on customer requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/" data-testid="atlas_link">Summarize an issue's details using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/draft-replies-for-your-customers-using-atlassian-intelligence/" data-testid="atlas_link">Draft replies for your customers using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/" data-testid="atlas_link">Raise a request on behalf of a customer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-participants/" data-testid="atlas_link">What are request participants? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-incoming-requests-with-queues/" data-testid="atlas_link">Manage your incoming requests with queues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/star-your-favourite-queues/" data-testid="atlas_link">Star your favourite queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sort-requests-within-a-queue/" data-testid="atlas_link">Sort requests within a queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-requests-from-your-queue/" data-testid="atlas_link">Assign requests from your queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-workflow-status-from-your-queue/" data-testid="atlas_link">Update workflow status from your queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-comments-to-multiple-requests-at-the-same-time/" data-testid="atlas_link">Add comments to multiple requests at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-multiple-requests-at-the-same-time/" data-testid="atlas_link">Assign multiple issues at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-multiple-requests-at-the-same-time/" data-testid="atlas_link">Delete multiple requests at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/" data-testid="atlas_link">Transition and approve multiple requests at once</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/" data-testid="atlas_link">Update the request types of issues using Atlassian Intelligence</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/write-and-share-knowledge-base-articles/" data-testid="atlas_link">Write and share effective knowledge base articles</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-knowledge-base-articles/" data-testid="atlas_link">Create knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-templates-to-create-articles/" data-testid="atlas_link">Use templates to create articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/address-knowledge-gaps-with-suggested-topics/" data-testid="atlas_link">Address knowledge gaps with suggested topics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-a-list-of-your-drafts/" data-testid="atlas_link">Manage your drafts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/categorize-knowledge-base-articles/" data-testid="atlas_link">Categorize knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-knowledge-base-article-category/" data-testid="atlas_link">Edit and delete a knowledge base category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-labels-to-knowledge-base-articles/" data-testid="atlas_link">Add labels to knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/share-knowledge-base-articles-with-customers-in-a-request/" data-testid="atlas_link"> Share knowledge base articles with customers</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/view-service-level-agreements-slas/" data-testid="atlas_link">View service level agreements (SLAs)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-slas-and-how-do-i-view-them-in-my-service-project/" data-testid="atlas_link">What are SLAs and how do I view them in my service project?</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changes-to-requests-in-the-new-issue-view/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/resolve-requests-from-the-new-issue-view-in-classic-projects/" data-testid="atlas_link">Use the issue view in company-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-new-issue-view-in-jira-service-management/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-issue-details-from-the-new-issue-view/" data-testid="atlas_link">Update issue details from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-new-issue-view/" data-testid="atlas_link">Move an issue through its workflow from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/" data-testid="atlas_link">Link subtasks, issues, and pages from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/watch-and-share-issues-from-the-new-issue-view/" data-testid="atlas_link">Watch, vote, share and comment from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/" data-testid="atlas_link">Talk to the customer or team members from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/approve-or-decline-a-request-from-the-new-issue-view/" data-testid="atlas_link">Approve or decline a request from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/clone-a-request/" data-testid="atlas_link">Clone a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/respond-with-an-article-from-the-issue-view/" data-testid="atlas_link">Respond with an article from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-date-and-time-formats-work-in-the-issue-view/" data-testid="atlas_link">How do date and time formats work in the issue view?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-different-types-of-activity-on-a-request/" data-testid="atlas_link">View the different types of activity on an issue</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/resolve-requests-from-the-issue-view-in-next-gen-service-desks/" data-testid="atlas_link">Use the issue view in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-issues-pages-and-app-content-from-the-issue-view/" data-testid="atlas_link">Link issues, pages, and app content from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/watch-and-share-issues-from-the-issue-view/" data-testid="atlas_link">Watch, share and comment from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view/" data-testid="atlas_link">Move an issue through its workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/classify-a-request/" data-testid="atlas_link">Classify a request</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-jira-service-management/" data-testid="atlas_link">Best practices for teams using Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-it-teams-using-jira-service-management/" data-testid="atlas_link">Best practices for IT teams using Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-is-a-service-catalogue-used-in-my-it-service-project/" data-testid="atlas_link">How is a service catalogue used in my IT service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-is-itil-used-in-jira-service-management/" data-testid="atlas_link">How is ITIL used in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/which-service-project-workflows-help-teams-work-better/" data-testid="atlas_link">Which service project workflows help teams work better?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-help-customers-serve-themselves-with-a-knowledge-base/" data-testid="atlas_link">Help customers serve themselves with a knowledge base</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-change-management/" data-testid="atlas_link">Best practices for change management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-change-calendar-to-manage-change-requests/" data-testid="atlas_link">Use the change calendar to manage change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-you-set-the-time-limit-for-reviewing-normal-changes/" data-testid="atlas_link">How do you set the time limit for reviewing normal changes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/designate-your-approvers/" data-testid="atlas_link">Request approval from Change Advisory Board (CAB) members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enforce-an-approval-step-for-change-reviews/" data-testid="atlas_link">Enforce an approval step for change reviews</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-approve-standard-changes/" data-testid="atlas_link">Auto-approve standard changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remind-change-reviewers-automatically/" data-testid="atlas_link">Remind change reviewers automatically</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-default-change-management-workflow/" data-testid="atlas_link">Customize the default change management workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-form-fields-for-change-requests/" data-testid="atlas_link">Default form fields for change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-change-management-workflow-in-service-projects/" data-testid="atlas_link">What is the change management workflow in service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enforce-an-approval-step/" data-testid="atlas_link">Enforce an approval step</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-incident-management/" data-testid="atlas_link">Best practices for incident management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-incident-management-workflow-for-service-projects/" data-testid="atlas_link">The incident management workflow for service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/" data-testid="atlas_link">Default fields in the issue view of an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-incident-records-to-a-task-in-another-project/" data-testid="atlas_link">Link incident records to a task in another project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-incident-management-workflow/" data-testid="atlas_link">Customize your incident management workflow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/automatically-prioritize-incident-requests/" data-testid="atlas_link">Best practices for automatically prioritizing requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-priority-levels-in-jira-service-management/" data-testid="atlas_link">What are priority levels in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-impact-and-urgency-are-used-to-calculate-priority/" data-testid="atlas_link">How impact and urgency are used to calculate priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-should-my-team-define-impact-and-urgency-of-requests/" data-testid="atlas_link">How should my team define impact and urgency of requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-i-create-a-matrix-using-impact-and-urgency-values/" data-testid="atlas_link">How do I create an impact urgency priority matrix?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/" data-testid="atlas_link">Create an automation rule to prioritize your incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/" data-testid="atlas_link">Set mandatory fields to automatically prioritize incidents</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practises-for-problem-management/" data-testid="atlas_link">Best practices for problem management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-problem-issue/" data-testid="atlas_link">Create a problem issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-itil-problem-management-process/" data-testid="atlas_link">What is the ITIL problem management process?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-aim-of-problem-management/" data-testid="atlas_link">What is the aim of problem management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-document-known-errors-in-a-confluence-knowledge-base/" data-testid="atlas_link">Document known errors in your knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-jira-service-managements-default-problem-workflow/" data-testid="atlas_link">What is Jira Service Management's default problem workflow?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-problem-workflow/" data-testid="atlas_link">Customize your problem workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-fields-for-problem-requests/" data-testid="atlas_link">Default fields for problem requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/managing-service-requests-in-your-it-service-project/" data-testid="atlas_link">Managing service requests in your IT service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-service-request-workflows-come-with-my-service-project/" data-testid="atlas_link">What service request workflows come with my service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-fields-in-your-it-service-project/" data-testid="atlas_link">Customize fields in your IT service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-should-i-consider-when-i-start-to-create-service-request-forms/" data-testid="atlas_link">How can I make my service request forms more effective?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-service-request-workflows/" data-testid="atlas_link">Customize your service request workflows</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-collaborating-with-other-jira-products/" data-testid="atlas_link">Collaborating with teams in other Jira products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-linked-issues-to-collaborate-with-other-jira-products/" data-testid="atlas_link">Create linked issues to collaborate with other Jira products</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/" data-testid="atlas_link">How can service project and software teams work together?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-service-management-issue-shared-with-jira-team-members/" data-testid="atlas_link">Sharing requests with other Jira team members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-user-permission-to-comment-on-service-project-issues/" data-testid="atlas_link">Jira user permission to comment on service project issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/" data-testid="atlas_link">Jira Service Management and Jira can share custom fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/" data-testid="atlas_link">Give Jira users permission to view service project issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/working-on-bug-reports-with-jira-software-teams/" data-testid="atlas_link">Working on bug reports with Jira teams</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-workflow-helps-service-project-agents-resolve-bugs/" data-testid="atlas_link">What workflow helps service project agents resolve bugs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-custom-fields-help-collect-the-right-information-across-jira-service/" data-testid="atlas_link">What are the advantages of sharing custom fields?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-do-to-improve-the-way-customers-report-bugs/" data-testid="atlas_link">What can I do to improve the way customers report bugs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-agents-and-development-team-work-on-bug-reports-together/" data-testid="atlas_link">How agents and development team work on bug reports together</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-step-to-involve-the-development-team-in-resolving-bugs/" data-testid="atlas_link">Add a step to involve the development team in resolving bugs</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-workflow-for-bugs/" data-testid="atlas_link">Customize the workflow for bugs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-serving-external-customers/" data-testid="atlas_link">Best practices for serving external customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-external-service-project/" data-testid="atlas_link">Create a customer service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-request-types-to-get-the-right-information-from-your-customers/" data-testid="atlas_link">Set up request types to get information from your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/fill-a-knowledge-base-so-customers-can-help-themselves/" data-testid="atlas_link">Fill a knowledge base so customers can help themselves</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/support-multiple-clients-with-a-single-jira-site/" data-testid="atlas_link">Support multiple clients with a single Jira site </a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-escalations/" data-testid="atlas_link">Best practices for managing escalations</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-alerting-and-on-call/" data-testid="atlas_link">Discover alerting and on-call</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/unlock-your-teams-operations/" data-testid="atlas_link">Unlock your team’s operations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-operations/" data-testid="atlas_link">What are operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/launch-your-team-operations/" data-testid="atlas_link">Launch your team operations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-member-roles-in-operations/" data-testid="atlas_link">What are the member roles in operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-member-roles/" data-testid="atlas_link">Work with member roles</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-the-integration-framework/" data-testid="atlas_link">Understand the integration framework</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrations/" data-testid="atlas_link">Integrations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/understand-the-framework/" data-testid="atlas_link">Understand the framework</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integration-types/" data-testid="atlas_link"> Explore integration types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/explore-integration-actions/" data-testid="atlas_link">Explore integration actions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-advanced-settings/" data-testid="atlas_link">Work with advanced settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-dynamic-properties/" data-testid="atlas_link">Work with dynamic properties</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-alert-filters/" data-testid="atlas_link">Work with alert filters</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-priority-levels-of-alerts/" data-testid="atlas_link">Set priority levels of alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/string-processing-methods/" data-testid="atlas_link">String processing methods</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/regular-expressions-for-customizing-and-filtering-alerts/" data-testid="atlas_link">Regular expressions for customizing and filtering alerts</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-it-applications-and-tools/" data-testid="atlas_link">Integrate IT applications and tools</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-integration-site-level/" data-testid="atlas_link">Add a global integration</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-integration-team-level/" data-testid="atlas_link">Add an integration (team-level)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-email/" data-testid="atlas_link">Integrate with email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-teams/" data-testid="atlas_link">Integrate with Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-slack/" data-testid="atlas_link">Integrate with Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-airbrake/" data-testid="atlas_link">Integrate with Airbrake</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-alert-logic/" data-testid="atlas_link">Integrate with Alert Logic</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-alertsite-uxm/" data-testid="atlas_link">Integrate with AlertSite UXM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudtrail/" data-testid="atlas_link">Integrate with Amazon CloudTrail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch/" data-testid="atlas_link">Integrate with Amazon CloudWatch</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch-events/" data-testid="atlas_link">Integrate with Amazon CloudWatch Events</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-devops-guru/" data-testid="atlas_link">Integrate with Amazon DevOps Guru</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-ec2-auto-scaling/" data-testid="atlas_link">Integrate with Amazon EC2 Auto Scaling</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-eventbridge/" data-testid="atlas_link">Integrate with Amazon EventBridge</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-rds/" data-testid="atlas_link">Integrate with Amazon RDS </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-route-53-health-check/" data-testid="atlas_link">Integrate with Amazon Route 53 Health Check</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-security-hub/" data-testid="atlas_link">Integrate with Amazon Security Hub </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-ses/" data-testid="atlas_link">Integrate with Amazon SES </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-sns/" data-testid="atlas_link">Integrate with Amazon SNS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-apica-synthetic-monitoring/" data-testid="atlas_link">Integrate with Apica Synthetic Monitoring</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-apimetrics/" data-testid="atlas_link">Integrate with APImetrics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appdynamics/" data-testid="atlas_link">Integrate with AppDynamics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appoptics/" data-testid="atlas_link">Integrate with AppOptics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appsignal/" data-testid="atlas_link">Integrate with AppSignal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-atatus/" data-testid="atlas_link">Integrate with Atatus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-autotask/" data-testid="atlas_link">Integrate with Autotask</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-autotask-aem/" data-testid="atlas_link">Integrate with Autotask AEM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-auvik/" data-testid="atlas_link">Integrate with Auvik</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-azure-oms/" data-testid="atlas_link">Integrate with Azure OMS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bamboo/" data-testid="atlas_link">Integrate with Bamboo</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bigpanda/" data-testid="atlas_link">Integrate with BigPanda</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bitbucket/" data-testid="atlas_link">Integrate with Bitbucket</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-blazemeter/" data-testid="atlas_link">Integrate with BlazeMeter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-blue-matador/" data-testid="atlas_link">Integrate with Blue Matador</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/" data-testid="atlas_link">Integrate with BMC FootPrints v11</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/" data-testid="atlas_link">Integrate with BMC FootPrints v12</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedy/" data-testid="atlas_link">Integrate with BMC Remedy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/" data-testid="atlas_link">Integrate with BMC Remedy OnDemand</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/" data-testid="atlas_link">Integrate with BMC Remedyforce</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/" data-testid="atlas_link">Integrate with BMC TrueSight Pulse</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ca-flowdock/" data-testid="atlas_link">Integrate with CA Flowdock</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-campfire/" data-testid="atlas_link">Integrate with Campfire</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-catchpoint/" data-testid="atlas_link">Integrate with Catchpoint</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-checkmk/" data-testid="atlas_link">Integrate with Checkmk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cherwell/" data-testid="atlas_link">Integrate with Cherwell</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-circleci/" data-testid="atlas_link">Integrate with CircleCI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-circonus/" data-testid="atlas_link">Integrate with Circonus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudmonix/" data-testid="atlas_link">Integrate with CloudMonix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudsploit/" data-testid="atlas_link">Integrate with CloudSploit</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudwisdom/" data-testid="atlas_link">Integrate with CloudWisdom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-codeship/" data-testid="atlas_link">Integrate with Codeship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-compose/" data-testid="atlas_link">Integrate with Compose </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/" data-testid="atlas_link">Integrate with ConnectWise Automate (API)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/" data-testid="atlas_link">Integrate with ConnectWise Automate (Email)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-consul/" data-testid="atlas_link">Integrate with Consul</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-coralogix/" data-testid="atlas_link">Integrate with Coralogix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-crashlytics/" data-testid="atlas_link">Integrate with Crashlytics </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-datadog/" data-testid="atlas_link">Integrate with Datadog</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-desk-com/" data-testid="atlas_link">Integrate with Desk.com</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-detectify/" data-testid="atlas_link">Integrate with Detectify</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dns-check/" data-testid="atlas_link">Integrate with DNS Check</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dripstat/" data-testid="atlas_link">Integrate with DripStat</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace/" data-testid="atlas_link">Integrate with Dynatrace</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace-appmon/" data-testid="atlas_link">Integrate with Dynatrace AppMon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/" data-testid="atlas_link">Integrate with Dynatrace Webhook (v2)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-errorception/" data-testid="atlas_link">Integrate with Errorception</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-evident-io/" data-testid="atlas_link">Integrate with Evident.io </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-flock/" data-testid="atlas_link">Integrate with Flock</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-freshdesk/" data-testid="atlas_link">Integrate with Freshdesk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-freshservice/" data-testid="atlas_link">Integrate with Freshservice</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ghost-inspector/" data-testid="atlas_link">Integrate with Ghost Inspector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-github/" data-testid="atlas_link">Integrate with GitHub </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-gitlab/" data-testid="atlas_link">Integrate with GitLab </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/" data-testid="atlas_link">Integrate with Google Cloud's operations suite</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-grafana/" data-testid="atlas_link">Integrate with Grafana</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-graylog/" data-testid="atlas_link">Integrate with Graylog</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-graylog-plugin/" data-testid="atlas_link">Integrate with Graylog Plugin</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-honeybadger/" data-testid="atlas_link">Integrate with Honeybadger</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-honeycomb/" data-testid="atlas_link">Integrate with Honeycomb </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-hosted-graphite/" data-testid="atlas_link">Integrate with Hosted Graphite</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-humio/" data-testid="atlas_link">Integrate with Humio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-icinga/" data-testid="atlas_link">Integrate with Icinga </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-icinga-2/" data-testid="atlas_link">Integrate with Icinga 2</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-instana/" data-testid="atlas_link">Integrate with Instana</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/" data-testid="atlas_link">Integrate with ITRS OP5 Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-jenkins/" data-testid="atlas_link">Integrate with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kapacitor/" data-testid="atlas_link">Integrate with Kapacitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kayako/" data-testid="atlas_link">Integrate with Kayako</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kore/" data-testid="atlas_link">Integrate with Kore</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-librato/" data-testid="atlas_link">Integrate with Librato</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-librenms/" data-testid="atlas_link">Integrate with LibreNMS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-lightstep/" data-testid="atlas_link">Integrate with LightStep</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logentries/" data-testid="atlas_link">Integrate with Logentries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-loggly/" data-testid="atlas_link">Integrate with Loggly</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logicmonitor/" data-testid="atlas_link">Integrate with LogicMonitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logstash/" data-testid="atlas_link">Integrate with Logstash</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logz-io/" data-testid="atlas_link">Integrate with Logz.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-looker/" data-testid="atlas_link">Integrate with Looker</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-loom/" data-testid="atlas_link">Integrate with Loom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-magentrix/" data-testid="atlas_link">Integrate with Magentrix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-manageengine/" data-testid="atlas_link">Integrate with ManageEngine</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-mattermost/" data-testid="atlas_link">Integrate with Mattermost</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure/" data-testid="atlas_link">Integrate with Microsoft Azure</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/" data-testid="atlas_link">Integrate with Microsoft Azure AutoScale</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-event-hubs/" data-testid="atlas_link">Integrate with Microsoft Azure Event Hubs </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/" data-testid="atlas_link">Integrate with Microsoft Azure Resource Health</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-service-health/" data-testid="atlas_link">Integrate with Microsoft Azure Service Health</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-scom/" data-testid="atlas_link">Integrate with Microsoft SCOM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/" data-testid="atlas_link">Integrate with MongoDB Cloud Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-monitis/" data-testid="atlas_link">Integrate with Monitis</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-moxtra/" data-testid="atlas_link">Integrate with Moxtra</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-n-able-n-central-rmm/" data-testid="atlas_link">Integrate with N-ABLE N‑central RMM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nagios/" data-testid="atlas_link">Integrate with Nagios</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nagios-xi/" data-testid="atlas_link">Integrate with Nagios XI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-netdata/" data-testid="atlas_link">Integrate with Netdata</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-neustar/" data-testid="atlas_link">Integrate with Neustar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-new-relic-legacy/" data-testid="atlas_link">Integrate with New Relic (Legacy)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/" data-testid="atlas_link">Integrate with New Relic Workflows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nodeping/" data-testid="atlas_link">Integrate with NodePing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-observium/" data-testid="atlas_link">Integrate with Observium</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-opsdash/" data-testid="atlas_link">Integrate with OpsDash</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-opsview/" data-testid="atlas_link">Integrate with Opsview</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem/" data-testid="atlas_link">Integrate with Oracle Enterprise Manager (OEM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-outgoing-amazon-sns/" data-testid="atlas_link">Integrate with Outgoing Amazon SNS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-outlyer/" data-testid="atlas_link">Integrate with Outlyer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-panopta/" data-testid="atlas_link">Integrate with Panopta</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-papertrail/" data-testid="atlas_link">Integrate with Papertrail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-pingdom/" data-testid="atlas_link">Integrate with Pingdom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-pingdom-server-monitor/" data-testid="atlas_link">Integrate with Pingdom Server Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-planio/" data-testid="atlas_link">Integrate with Planio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-prometheus/" data-testid="atlas_link">Integrate with Prometheus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-prtg/" data-testid="atlas_link">Integrate with PRTG</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/" data-testid="atlas_link">Integrate with Rackspace Cloud Monitoring</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-raygun-io/" data-testid="atlas_link">Integrate with Raygun.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-redgate-sql-monitor/" data-testid="atlas_link">Integrate with Redgate SQL Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-riemann/" data-testid="atlas_link">Integrate with Riemann</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rigor/" data-testid="atlas_link">Integrate with Rigor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ringcentral-email/" data-testid="atlas_link">Integrate with RingCentral (Email)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ringcentral-glip/" data-testid="atlas_link">Integrate with RingCentral Glip</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rollbar/" data-testid="atlas_link">Integrate with Rollbar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-runscope/" data-testid="atlas_link">Integrate with Runscope</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-salesforce-service-cloud/" data-testid="atlas_link">Integrate with SalesForce Service Cloud</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-saltstack/" data-testid="atlas_link">Integrate with SaltStack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-scalyr/" data-testid="atlas_link">Integrate with Scalyr</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sematext-spm/" data-testid="atlas_link">Integrate with Sematext SPM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sensu/" data-testid="atlas_link">Integrate with Sensu</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sentry/" data-testid="atlas_link">Integrate with Sentry</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-server-density/" data-testid="atlas_link">Integrate with Server Density</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-serverguard24/" data-testid="atlas_link">Integrate with ServerGuard24</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-servicenow/" data-testid="atlas_link">Integrate with ServiceNow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/" data-testid="atlas_link">Integrate with ServiceNow Cloud Observability</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signal-sciences/" data-testid="atlas_link">Integrate with Signal Sciences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signalfx/" data-testid="atlas_link">Integrate with SignalFx</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signalfx-legacy/" data-testid="atlas_link">Integrate with SignalFx (Legacy)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-site24x7/" data-testid="atlas_link">Integrate with Site24x7</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-soasta/" data-testid="atlas_link">Integrate with SOASTA</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-database-performance-monitor/" data-testid="atlas_link">Integrate with SolarWinds Database Performance Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/" data-testid="atlas_link">Integrate with Solarwinds NPM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-web-help-desk/" data-testid="atlas_link">Integrate with Solarwinds Web Help Desk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-splunk/" data-testid="atlas_link">Integrate with Splunk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-splunk-it-service-intelligence/" data-testid="atlas_link">Integrate with Splunk IT Service Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-stackdriver/" data-testid="atlas_link">Integrate with Stackdriver</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-stackstorm/" data-testid="atlas_link">Integrate with StackStorm</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-status-io/" data-testid="atlas_link">Integrate with Status.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statuscake/" data-testid="atlas_link">Integrate with StatusCake</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statushub/" data-testid="atlas_link">Integrate with StatusHub</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statuspage/" data-testid="atlas_link">Integrate with Statuspage</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statusy/" data-testid="atlas_link">Integrate with Statusy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/" data-testid="atlas_link">Integrate with StruxureWare Data Center Expert</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sumo-logic/" data-testid="atlas_link">Integrate with Sumo Logic</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/" data-testid="atlas_link">Integrate with Sysdig Cloud</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-thousandeyes/" data-testid="atlas_link">Integrate with ThousandEyes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-threat-stack/" data-testid="atlas_link">Integrate with Threat Stack </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-thundra/" data-testid="atlas_link">Integrate with Thundra</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-tideways/" data-testid="atlas_link">Integrate with Tideways</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-trace/" data-testid="atlas_link">Integrate with Trace</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-track-it/" data-testid="atlas_link">Integrate with Track-It!</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-travis-ci/" data-testid="atlas_link">Integrate with Travis CI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-twilio/" data-testid="atlas_link">Integrate with Twilio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-updown-io/" data-testid="atlas_link">Integrate with Updown.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/" data-testid="atlas_link">Integrate with Uptime Cloud Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-robot/" data-testid="atlas_link">Integrate with Uptime Robot</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-com/" data-testid="atlas_link">Integrate with Uptime.com</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptimeproject/" data-testid="atlas_link">Integrate with UptimeProject</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptrends/" data-testid="atlas_link">Integrate with Uptrends</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-vmware-vcenter/" data-testid="atlas_link">Integrate with VMware vCenter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-vmware-vcenter-server-appliance/" data-testid="atlas_link">Integrate with VMware vCenter Server Appliance</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-wavefront/" data-testid="atlas_link">Integrate with Wavefront</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-webhook/" data-testid="atlas_link">Integrate with Webhook </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-whatsup-gold/" data-testid="atlas_link">Integrate with WhatsUp Gold</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-workato/" data-testid="atlas_link">Integrate with Workato</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-x-pack-elasticsearch-watcher/" data-testid="atlas_link">Integrate with X-Pack (Elasticsearch Watcher)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-xl-release/" data-testid="atlas_link">Integrate with XL Release</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-xmpp-jabber/" data-testid="atlas_link">Integrate with XMPP/Jabber</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zabbix/" data-testid="atlas_link">Integrate with Zabbix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zapier/" data-testid="atlas_link">Integrate with Zapier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zebrium/" data-testid="atlas_link">Integrate with Zebrium</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zendesk/" data-testid="atlas_link">Integrate with Zendesk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zenoss/" data-testid="atlas_link">Integrate with Zenoss</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-an-api-integration/" data-testid="atlas_link">Set up an API integration</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/build-on-call-schedules/" data-testid="atlas_link">Build on-call schedules</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-on-call-schedules-work-in-operations/" data-testid="atlas_link">How do on-call schedules work in operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-on-call-schedule/" data-testid="atlas_link">Create an on-call schedule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/override-an-on-call-schedule/" data-testid="atlas_link">Override an on-call schedule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-daily-weekly-and-custom-rotations/" data-testid="atlas_link">Create daily, weekly, and custom rotations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-on-call-schedules/" data-testid="atlas_link">Best practices for managing on-call schedules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-escalation-policies/" data-testid="atlas_link">What are escalation policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-an-escalation-policy/" data-testid="atlas_link">Create, edit, delete an escalation policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-routing-rules/" data-testid="atlas_link">What are routing rules?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-a-routing-rule/" data-testid="atlas_link">Create, edit, delete a routing rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-incoming-call-routing/" data-testid="atlas_link">What is incoming call routing?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-new-call-routing/" data-testid="atlas_link">Add a new call routing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/blocking-a-phone-number-in-a-call-routing/" data-testid="atlas_link">Blocking a phone number in a call routing</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-and-respond-to-alerts/" data-testid="atlas_link">Manage and respond to alerts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alerts/" data-testid="atlas_link">What are alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-fields/" data-testid="atlas_link">Alert fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/navigate-the-alerts-list/" data-testid="atlas_link">Navigate the alerts list</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-grouping-using-atlassian-intelligence/" data-testid="atlas_link">Group alerts using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-alert-groups-in-list-view/" data-testid="atlas_link">Work with alert groups in List View</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-related-alert-groups-with-atlassian-intelligence/" data-testid="atlas_link">View related alert groups with Atlassian Intelligence </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-alert-deduplication/" data-testid="atlas_link">What is alert deduplication?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-are-alert-responders/" data-testid="atlas_link">Who are alert responders?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-actions/" data-testid="atlas_link">What are alert actions?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-alert/" data-testid="atlas_link">Escalate an alert</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incidents-with-alerts/" data-testid="atlas_link">Create incidents from alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incident-from-alerts-with-atlassian-intelligence/" data-testid="atlas_link">Create incident from alerts with Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-notification-policies/" data-testid="atlas_link">What are notification policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-a-notification-policy/" data-testid="atlas_link">Create, edit, delete a notification policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-an-alert-policy/" data-testid="atlas_link">Create, edit, delete an alert policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-heartbeats/" data-testid="atlas_link">What are heartbeats?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-alerts-created/" data-testid="atlas_link">How are alerts created?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-alerts-through-their-lifecycle/" data-testid="atlas_link">Manage alerts through their lifecycle </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-syntax-for-alerts/" data-testid="atlas_link">Search syntax for alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-policies/" data-testid="atlas_link">What are alert policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-maintenance-in-operations/" data-testid="atlas_link">What is maintenance in operations?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-alert-notifications/" data-testid="atlas_link">Receive alert notifications</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-contact-methods/" data-testid="atlas_link">Add contact methods</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-notification-forwarding-rules/" data-testid="atlas_link">Add notification forwarding rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-notification-rules/" data-testid="atlas_link">Add notification rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/" data-testid="atlas_link">Alert notification sounds used in Jira mobile app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-notifications/" data-testid="atlas_link">Alert notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-your-first-alert-notification/" data-testid="atlas_link">Get your first alert notification</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-notification-preferences/" data-testid="atlas_link">Set up notification preferences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-role-based-notifications/" data-testid="atlas_link">Set up role-based notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/" data-testid="atlas_link">Set up SMS and voice notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-alert-notification-flow/" data-testid="atlas_link">The alert notification flow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-users-and-roles/" data-testid="atlas_link">Manage users and roles</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-roles/" data-testid="atlas_link">What are custom roles?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-custom-roles/" data-testid="atlas_link">Work with custom roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-operations-global-admin/" data-testid="atlas_link">Work with Operations global admin</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reports-and-logs-in-operations/" data-testid="atlas_link">Reports and logs in operations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-of-operations/" data-testid="atlas_link">What are reports of operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-view-reports-of-operations/" data-testid="atlas_link">How to view reports of operations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/reports-for-on-call-teams/" data-testid="atlas_link">Reports for on-call teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-cross-site-tracking-or-third-party-cookies-on-browsers/" data-testid="atlas_link">Allow cross-site tracking or third-party cookies on browsers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-audit-logs/" data-testid="atlas_link">What are audit logs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-audit-logs/" data-testid="atlas_link">Work with audit logs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/sync-with-jira-issues/" data-testid="atlas_link">Sync with Jira issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-sync/" data-testid="atlas_link">What is sync?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sync-alerts-with-service-and-software-projects/" data-testid="atlas_link">Sync alerts with service and software projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/" data-testid="atlas_link">Use Jira Edge Connector (JEC) as an extensibility platform</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-edge-connector-jec-an-extensibility-platform/" data-testid="atlas_link">Jira Edge Connector (JEC) - An extensibility platform</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-jira-edge-connector/" data-testid="atlas_link">Install Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-jira-edge-connector/" data-testid="atlas_link">Configure Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-jira-edge-connector/" data-testid="atlas_link">Run Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-action-data-for-jira-edge-connector/" data-testid="atlas_link">Alert action data for Jira Edge Connector</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/shift-operations-from-opsgenie-to-jira-service-management/" data-testid="atlas_link">Move operations from Opsgenie to Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/" data-testid="atlas_link">Start moving from Opsgenie to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/" data-testid="atlas_link">Set up operations and complete your move to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/" data-testid="atlas_link">Merge Opsgenie and move your data to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-to-jira-service-management-operations-as-a-responder/" data-testid="atlas_link">Move to Jira Service Management operations as a responder</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-jira-fundamentals-powering-jira-service-management/" data-testid="atlas_link">Learn the Jira fundamentals powering Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-with-requests-and-issues-in-jira-cloud-products/" data-testid="atlas_link">Work with requests and issues in Jira Cloud products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-my-jira-admin-customize-issues-for-my-team/" data-testid="atlas_link">How can my Jira admin customize issues for my team?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-an-issue/" data-testid="atlas_link">Schedule an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/" data-testid="atlas_link">Create issues with the CSV importer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-and-share-issues/" data-testid="atlas_link">Edit and share issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-a-request-to-another-service-project/" data-testid="atlas_link">Move a request to another service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/log-time-on-an-issue/" data-testid="atlas_link">Log time on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/" data-testid="atlas_link">Edit multiple issues at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/attach-files-and-screenshots-to-issues/" data-testid="atlas_link">Attach files and screenshots to issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-and-sub-tasks/" data-testid="atlas_link">Create issues and sub-tasks</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/insert-an-attachment-already-on-a-request/" data-testid="atlas_link">Insert an attachment already on a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-and-modify-the-agent-view-layout-configuration/" data-testid="atlas_link">Review and modify the issue view layout</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/" data-testid="atlas_link">Use basic search and filters to find requests and issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-and-customize-gadgets/" data-testid="atlas_link">Add a gadget to a dashboard</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-dashboards-and-gadgets/" data-testid="atlas_link">Manage dashboards and gadgets</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-jira-user-profile/" data-testid="atlas_link">Manage your Jira user profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-oauth-access/" data-testid="atlas_link">Allow OAuth access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-jira-personal-settings/" data-testid="atlas_link">Manage your Jira personal settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-keyboard-shortcuts/" data-testid="atlas_link">Overview of Jira Cloud keyboard shortcuts</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-assets-and-configuration-items-with-assets/" data-testid="atlas_link">Manage your assets and configuration items with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/" data-testid="atlas_link">Get to know asset and service management with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-assets-in-jira-service-management-cloud/" data-testid="atlas_link">What is Assets in Jira Service Management Cloud?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-started-with-assets-in-jira-service-management/" data-testid="atlas_link">Get started with Assets in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-much-data-can-you-store-in-assets/" data-testid="atlas_link">How much data can you store in Assets?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-services-work-with-assets-in-jira-service-management/" data-testid="atlas_link">How services work with Assets in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/optimize-your-schemas-for-usage/" data-testid="atlas_link">Optimize your schemas for usage</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-differences-between-assets-in-cloud-and-server/" data-testid="atlas_link">What’s in Assets for Cloud?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-roles-with-assets/" data-testid="atlas_link">Manage roles with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-roles/" data-testid="atlas_link">What are roles?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-schema-role/" data-testid="atlas_link">Add users or groups to an object schema role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/" data-testid="atlas_link">Add users or groups to an object type role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-type-role/" data-testid="atlas_link">Remove users or groups from an object type role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-schema-role/" data-testid="atlas_link">Remove users or groups from an object schema role</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-object-schemas/" data-testid="atlas_link">Manage object schemas</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-object-schemas/" data-testid="atlas_link">What are object schemas?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object-schema/" data-testid="atlas_link">Create an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-schema/" data-testid="atlas_link">Change the name or description of an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object-schema/" data-testid="atlas_link">Delete an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/" data-testid="atlas_link">Allow other schemas to reference objects from a schema</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-object-types/" data-testid="atlas_link">Manage object types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-object-types/" data-testid="atlas_link">What are object types? </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object-type/" data-testid="atlas_link">Create an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-type/" data-testid="atlas_link">Change the name or description of an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/copy-an-object-type/" data-testid="atlas_link">Copy an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object-type/" data-testid="atlas_link">Delete an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-attributes-to-be-inherited-by-object-type-children/" data-testid="atlas_link">Allow attributes to be inherited by object type children</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-the-ability-to-create-objects-within-an-object-type/" data-testid="atlas_link">Disable the ability to create objects within an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-the-label-of-an-object-type/" data-testid="atlas_link">Set the label of an object type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-objects/" data-testid="atlas_link">Manage objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-objects/" data-testid="atlas_link">What are objects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object/" data-testid="atlas_link">Create an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-object/" data-testid="atlas_link">Edit an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-multiple-objects/" data-testid="atlas_link">Edit multiple objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/clone-an-object/" data-testid="atlas_link">Clone an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object/" data-testid="atlas_link">Delete an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-multiple-objects/" data-testid="atlas_link">Delete multiple objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-objects-and-object-types/" data-testid="atlas_link">Search for objects and object types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/export-objects/" data-testid="atlas_link">Export objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enable-quick-creation-of-referenced-objects/" data-testid="atlas_link">Enable quick creation of referenced objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/print-qr-codes/" data-testid="atlas_link">Print QR codes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/access-insight-custom-fields-in-jira-cloud-mobile-app/" data-testid="atlas_link">Access Assets custom fields in Jira Cloud mobile app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/validate-object-attributes-in-quick-object-creation/" data-testid="atlas_link">Validate object attributes in quick object creation</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-or-delete-comments/" data-testid="atlas_link">Add, edit, or delete comments on Assets objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-changes-made-to-an-object/" data-testid="atlas_link">View changes made to an object</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-attributes/" data-testid="atlas_link">Manage attributes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-attributes/" data-testid="atlas_link">What are attributes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/attribute-types/" data-testid="atlas_link">Attribute types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-attribute/" data-testid="atlas_link">Create an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-suffix-to-an-attribute/" data-testid="atlas_link">Add a suffix to an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-attribute/" data-testid="atlas_link">Delete an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/filter-attribute-values-using-assets-query-language/" data-testid="atlas_link">Filter attribute values using Assets Query Language (AQL)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/inherit-all-parent-attributes/" data-testid="atlas_link">Inherit all parent attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-the-cardinality-of-an-attribute/" data-testid="atlas_link">Set the cardinality of an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-the-sum-of-multiple-attributes/" data-testid="atlas_link">Show the sum of multiple attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/validate-attributes-with-regular-expressions/" data-testid="atlas_link">Validate attributes with regular expressions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/verify-attribute-values-to-be-unique/" data-testid="atlas_link">Verify attribute values to be unique</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-reference/" data-testid="atlas_link">Create a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/include-child-objects-in-an-attribute/" data-testid="atlas_link">Create a reference that includes child objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-bitbucket-repository-attribute/" data-testid="atlas_link">Add a Bitbucket repository attribute</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-references/" data-testid="atlas_link">Manage references</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-reference/" data-testid="atlas_link">What is a reference?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-reference/" data-testid="atlas_link">Add a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-reference/" data-testid="atlas_link">Edit a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-reference/" data-testid="atlas_link">Delete a reference</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-statuses/" data-testid="atlas_link">Manage statuses</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-status/" data-testid="atlas_link">What is a status?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-status/" data-testid="atlas_link">Create a status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-status/" data-testid="atlas_link">Edit a status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-status/" data-testid="atlas_link">Delete a status</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-icons/" data-testid="atlas_link">Manage icons</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-an-icon/" data-testid="atlas_link">What is an icon?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-icon/" data-testid="atlas_link">Edit an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-icon/" data-testid="atlas_link">Delete an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-icon/" data-testid="atlas_link">Create an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/modify-the-icon-for-an-object-type/" data-testid="atlas_link">Modify the icon for an object type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/assets-object-fields/" data-testid="atlas_link">View Assets objects directly from the issue view</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-assets-objects-field/" data-testid="atlas_link">What is the Assets objects field?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-the-assets-object-field/" data-testid="atlas_link">Set up the Assets objects custom field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-the-assets-object-field/" data-testid="atlas_link">Configure the Assets objects custom field</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-and-assets-query-languages-with-assets/" data-testid="atlas_link">Use Jira and Assets Query Languages (AQL) with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assets-jql-functions/" data-testid="atlas_link">Assets JQL Functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-assets-query-language-aql/" data-testid="atlas_link">How to use Assets Query Language (AQL)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/" data-testid="atlas_link">Use placeholders to replace information depending on context</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-assets-query-language-aql/" data-testid="atlas_link">Using Assets Query Language (AQL) syntax</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automate-your-objects-in-assets/" data-testid="atlas_link">Automate your objects in Assets</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/" data-testid="atlas_link">Discover objects in your environment with Assets Discovery</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/" data-testid="atlas_link">Import objects into Assets for Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-imports/" data-testid="atlas_link">What are imports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-import-structure/" data-testid="atlas_link">Create an import structure</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-create-object-types-and-attributes/" data-testid="atlas_link">Automatically create object types and attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-objects-from-data-using-object-type-mapping/" data-testid="atlas_link">Create objects from data using object type mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/" data-testid="atlas_link">Create attributes and references from your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-into-an-inherited-structure/" data-testid="atlas_link">Create a parent and child hierarchy for your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/running-an-import/" data-testid="atlas_link">Running an import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-the-structure-status-of-an-import/" data-testid="atlas_link">View the structure status of an import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-a-json-into-assets/" data-testid="atlas_link">Import a JSON file into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/generate-a-token-for-importing/" data-testid="atlas_link">Generate a token for importing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-data-from-a-web-address/" data-testid="atlas_link">Import data from a web address</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/" data-testid="atlas_link">Prepare your data for importing into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-process-results/" data-testid="atlas_link">View import history</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-data-source-field/" data-testid="atlas_link">What is a data source field?</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/display-your-assets-data-on-a-confluence-page/" data-testid="atlas_link">Display your Assets data on a Confluence page</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-microsoft-entra-id-and-assets/" data-testid="atlas_link">Integrate Microsoft Entra ID and Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-assets-microsoft-entra-id-integration/" data-testid="atlas_link">What is the Assets - Microsoft Entra ID Integration?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-information-from-microsoft-entra-id-into-assets/" data-testid="atlas_link">Import information from Microsoft Entra ID into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-data-does-the-assets-microsoft-entra-id-app-import/" data-testid="atlas_link">What data does the Assets - Microsoft Entra ID app import?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-your-assets-data-with-reports/" data-testid="atlas_link">Understand your Assets data with reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-the-assets-dashboard/" data-testid="atlas_link">How to use reports for Assets</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/moving-to-jira-service-management-cloud/" data-testid="atlas_link">Moving to Jira Service Management Cloud</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-to-know-when-migrating-proforma-server-to-cloud/" data-testid="atlas_link">What to know when migrating ProForma Data Center to Cloud</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-forms-in-jira-service-management/" data-testid="atlas_link">Use forms in Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/where-can-my-form-appear/" data-testid="atlas_link">Where can forms be used?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-form-settings/" data-testid="atlas_link">About form settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-form-states/" data-testid="atlas_link">What are form states?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-issue-using-a-form/" data-testid="atlas_link">Create an issue using a link to a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-forms-work-in-the-issue-view/" data-testid="atlas_link">How forms work in the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-form-to-an-issue/" data-testid="atlas_link">View, add, or edit a form on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/" data-testid="atlas_link">Open customer edits, or download a form on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-form-from-a-service-project/" data-testid="atlas_link">Delete a form from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-form-fields-and-jira-fields/" data-testid="atlas_link">What are form fields and Jira fields?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/" data-testid="atlas_link">Link a form field to a Jira field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-duplicate-form-fields-and-jira-fields/" data-testid="atlas_link">About duplicate form fields and Jira fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/" data-testid="atlas_link">Add or unlink a data connection from a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-test-or-delete-data-connections-for-forms/" data-testid="atlas_link">Create, edit, test, or delete data connections for forms</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/" data-testid="atlas_link">Access smart values for forms and form fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/" data-testid="atlas_link">Add a form to a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-translations-to-a-form/" data-testid="atlas_link">Add translations to a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/copy-a-form-to-another-project/" data-testid="atlas_link">Copy a form to another project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-a-form/" data-testid="atlas_link">Create or edit a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-forms/" data-testid="atlas_link">What are forms?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/atlassian-intelligence-features-in-jira-service-management/" data-testid="atlas_link">Atlassian Intelligence features in Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/atlassian-intelligence-answers-in-the-virtual-agent/" data-testid="atlas_link">Atlassian Intelligence answers in the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/suggest-request-types-using-atlassian-intelligence/" data-testid="atlas_link">Create request types using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/suggest-fields-using-atlassian-intelligence/" data-testid="atlas_link">Suggest fields using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-issue-comments-using-atlassian-intelligence/" data-testid="atlas_link">Summarize issue details using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-customer-sentiment-analysis/" data-testid="atlas_link">View customer sentiment on issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/automate-your-customer-support-using-the-virtual-agent/" data-testid="atlas_link">Automate customer support with the virtual service agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-virtual-agent/" data-testid="atlas_link">About the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-virtual-agent-in-jira-service-management/" data-testid="atlas_link">Set up your virtual service agent in Jira Service Management</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-virtual-agent/" data-testid="atlas_link">Manage your virtual agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-standard-flows/" data-testid="atlas_link">About standard flows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-standard-flow/" data-testid="atlas_link">Edit a standard flow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-or-change-the-virtual-agent-default-request-type/" data-testid="atlas_link">Set or change the virtual service agent default request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-off-the-virtual-agent-in-your-project/" data-testid="atlas_link">Turn off the virtual service agent</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-customer-channels/" data-testid="atlas_link">Use the virtual service agent in your customer channels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-microsoft-teams/" data-testid="atlas_link">Use the virtual service agent in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/" data-testid="atlas_link">Use the virtual service agent in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-portal/" data-testid="atlas_link">Use the virtual service agent in your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-email/" data-testid="atlas_link">Use the virtual service agent in email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-help-center/" data-testid="atlas_link">Use the virtual service agent in your help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-widget/" data-testid="atlas_link">Use the virtual service agent in your widget</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-atlassian-intelligence-answers-in-your-virtual-agent/" data-testid="atlas_link">Use Atlassian Intelligence answers in your virtual agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/activate-or-deactivate-ai-answers-in-the-virtual-agent/" data-testid="atlas_link">Activate or deactivate AI answers in the virtual service agent</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-and-manage-intents/" data-testid="atlas_link">Create and manage intents and conversation flows</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-an-intent/" data-testid="atlas_link">Create, edit, or delete an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/train-your-virtual-agent-to-recognize-an-intent/" data-testid="atlas_link">Train your virtual service agent to recognize an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/" data-testid="atlas_link">Create or edit a conversation flow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/" data-testid="atlas_link">About step types in the virtual service agent flow builder</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-ending-a-conversation-flow-branch/" data-testid="atlas_link">End a conversation flow branch</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-on-an-intent-in-a-customer-request-channel/" data-testid="atlas_link">Activate or deactivate an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-send-web-request-step/" data-testid="atlas_link">Create a 'send web request' step</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/improve-your-virtual-agents-performance/" data-testid="atlas_link">Improve your virtual agent’s performance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-your-virtual-agent/" data-testid="atlas_link">Test your virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-effective-messages-for-your-virtual-agent/" data-testid="atlas_link">Write effective messages for your virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-knowledge-base-to-improve-the-quality-of-ai-answers/" data-testid="atlas_link">Set up your knowledge base to improve the quality of AI answers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/" data-testid="atlas_link">Use conversation data to improve your virtual service agent's performance</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/improve-the-performance-of-the-virtual-service-agent-in-your-help-center/" data-testid="atlas_link">Improve the performance of the virtual service agent in your help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-how-the-virtual-agent-uses-data/" data-testid="atlas_link">Understand how the virtual agent uses data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-the-virtual-agents-data-set-is-trained/" data-testid="atlas_link">How the virtual service agent’s data set is trained</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-can-see-virtual-agent-conversations/" data-testid="atlas_link">Who can see virtual service agent conversations</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/search-for-issues-in-jira/" data-testid="atlas_link">Search for issues in Jira</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/search-and-find-your-issues/" data-testid="atlas_link">Search and find your issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-specific-issues/" data-testid="atlas_link"> Find specific issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-recent-issues/" data-testid="atlas_link">Find recent issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-issues-using-the-text-field/" data-testid="atlas_link">Search for issues using the text field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/navigate-to-your-work/" data-testid="atlas_link">Navigate to your work</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-new-jira-issue-search-experience/" data-testid="atlas_link">What is the new Jira issue search experience?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/" data-testid="atlas_link">Use advanced search with Jira Query Language (JQL)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/" data-testid="atlas_link">What is advanced search in Jira Cloud?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-functions/" data-testid="atlas_link">JQL functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-developer-status/" data-testid="atlas_link">JQL developer status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-fields/" data-testid="atlas_link">JQL fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-keywords/" data-testid="atlas_link">JQL keywords</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-operators/" data-testid="atlas_link">JQL operators</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/" data-testid="atlas_link">Search for Advanced Roadmaps custom fields in JQL</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/save-your-search-as-a-filter/" data-testid="atlas_link">Save your search as a filter</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-saved-search/" data-testid="atlas_link">What is a saved search?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/save-your-search-as-a-custom-filter/" data-testid="atlas_link">Save your search as a custom filter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-filters/" data-testid="atlas_link">Manage filters</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-with-search-results/" data-testid="atlas_link">Work with search results</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-view-of-search-results/" data-testid="atlas_link">Change the view of search results</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-individual-and-multiple-issues/" data-testid="atlas_link">Edit individual and multiple issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-search-results/" data-testid="atlas_link">Manage search results</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/connect-cleanse-reconcile-data-with-assets-data-manager/" data-testid="atlas_link">Connect, cleanse, reconcile data with Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-about-assets-data-manager/" data-testid="atlas_link">Learn about Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-data-manager/" data-testid="atlas_link">What is Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-data-manager-used-for/" data-testid="atlas_link">What is Data Manager used for?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-customers-using-assets-data-manager/" data-testid="atlas_link">How are customers using Assets Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-problems-can-assets-data-manager-help-solve/" data-testid="atlas_link">What problems can Assets Data Manager help solve?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-i-prepare-to-use-data-manager/" data-testid="atlas_link">How do I prepare to use Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-compliance-and-residency-expectations-for-assets-data-manager/" data-testid="atlas_link">What are the compliance and residency expectations for Assets Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-requirements-and-limits-of-data-manager/" data-testid="atlas_link">What are the requirements and limits of Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-stages-in-data-manager/" data-testid="atlas_link">What are the Stages in Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-architecture-of-data-manager/" data-testid="atlas_link">What is the architecture of Data Manager?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-about-adapters/" data-testid="atlas_link">Learn about Adapters</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-aggregate-adapter/" data-testid="atlas_link">Data Manager - Data Source Aggregate Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-flat-file-adapter/" data-testid="atlas_link">Data Manager - Flat File Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-schema-adapter/" data-testid="atlas_link">Data Manager - Schema Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-sql-and-odbc-adapter/" data-testid="atlas_link">Data Manager - SQL & ODBC Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-active-directory-adapter/" data-testid="atlas_link">Data Manager - Active Directory Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-azure-virtual-machine-adapter/" data-testid="atlas_link">Data Manager - Azure Virtual Machine Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-defender-adapter/" data-testid="atlas_link">Data Manager - Defender Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-entra-id-device-adapter/" data-testid="atlas_link">Data Manager - Entra ID Device Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-entra-id-user-adapter/" data-testid="atlas_link">Data Manager - Entra ID User Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-falcon-adapter/" data-testid="atlas_link">Data Manager - Falcon Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-fnms-flexera-one-adapter/" data-testid="atlas_link">Data Manager - FNMS/Flexera One Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-intune-adapter/" data-testid="atlas_link">Data Manager - InTune Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-jamf-adapter/" data-testid="atlas_link">Data Manager - Jamf Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-lansweeper/" data-testid="atlas_link">Data Manager - Lansweeper</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-oneagent-adapter/" data-testid="atlas_link">Data Manager - OneAgent Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-qualys-adapter/" data-testid="atlas_link">Data Manager - Qualys Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-sccm-adapter/" data-testid="atlas_link">Data Manager - SCCM Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-servicenow-adapter/" data-testid="atlas_link">Data Manager - ServiceNow Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-snow-adapter/" data-testid="atlas_link">Data Manager - Snow Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-tenable-vulnerability-management-adapter/" data-testid="atlas_link">Data Manager - Tenable Vulnerability Management Adapter</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-assets-data-manager/" data-testid="atlas_link">Set up Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-roles-for-data-manager/" data-testid="atlas_link">Set up roles for Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-instance-of-data-manager/" data-testid="atlas_link">Set up your instance of Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-the-data-manager-clients-for-assets/" data-testid="atlas_link">Set up the Data Manager Clients for Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-tokens-for-assets-data-manager/" data-testid="atlas_link">Create tokens for Assets Data Manager</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/move-data-into-data-manager-to-create-raw-data/" data-testid="atlas_link">Move data into Data Manager to create raw data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-data-source-aggregate-job/" data-testid="atlas_link">Configure a Data Source Aggregate job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-powershell-based-job/" data-testid="atlas_link">Configure a PowerShell-based job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-an-api-based-job/" data-testid="atlas_link">Configure an API-based job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-job/" data-testid="atlas_link">Create a new job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-configure-a-database-job/" data-testid="atlas_link">Create and configure a database job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-configure-a-flat-file-job/" data-testid="atlas_link">Create and configure a Flat File job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-configure-a-schema-job/" data-testid="atlas_link">Create and configure a Schema job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-a-job/" data-testid="atlas_link">Run a job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-a-job-using-windows/" data-testid="atlas_link">Schedule a job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-completed-jobs/" data-testid="atlas_link">View completed jobs</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-raw-data/" data-testid="atlas_link">View raw data</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/remove-unwanted-values-to-create-transformed-data/" data-testid="atlas_link">Remove unwanted values to create transformed data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-transform-function/" data-testid="atlas_link">Configure a Transform Function</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-a-transform-function/" data-testid="atlas_link">Run a Transform function</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-transformed-data/" data-testid="atlas_link">View Transformed data</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/eliminate-unnecessary-records-to-create-cleansed-data/" data-testid="atlas_link">Eliminate unnecessary records to create cleansed data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/cleanse-your-data/" data-testid="atlas_link">Cleanse your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-cleansing-rules/" data-testid="atlas_link">Configure Cleansing Rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attribute-mapping/" data-testid="atlas_link">Configuring Attribute Mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attribute-priority/" data-testid="atlas_link">Configuring Attribute Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attributes/" data-testid="atlas_link">Configuring Attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-data-source-types/" data-testid="atlas_link">Configuring Data Source Types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-data-sources/" data-testid="atlas_link">Configuring Data Sources</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-reasons/" data-testid="atlas_link">Configuring Reasons</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reconcile-data-sources-to-create-data-manager-objects/" data-testid="atlas_link">Reconcile data sources to create Data Manager objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-advanced-searches/" data-testid="atlas_link">Configure Advanced Searches</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-computed-issues/" data-testid="atlas_link">Configure Computed Issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-custom-computed-dictionaries/" data-testid="atlas_link">Configure Custom Computed Dictionaries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-dashboards/" data-testid="atlas_link">Configure Dashboards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-default-computed-dictionaries/" data-testid="atlas_link">Configure Default Computed Dictionaries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-your-data/" data-testid="atlas_link">Import your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-an-import-of-your-data/" data-testid="atlas_link">Schedule an import of your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-data-manager-objects/" data-testid="atlas_link">View Data Manager Objects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/import-into-an-assets-schema-to-create-schema-objects/" data-testid="atlas_link">Import into an Assets schema to create schema objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-your-data-into-assets/" data-testid="atlas_link">Import your data into Assets</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-terminology-of-assets-data-manager/" data-testid="atlas_link">Learn the terminology of Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-assets-data-manager/" data-testid="atlas_link">Data Manager - Assets Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-roles/" data-testid="atlas_link">Data Manager - Roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-adapter/" data-testid="atlas_link">Data Manager - Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-adapters-client/" data-testid="atlas_link">Data Manager - Adapters client</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-advanced-search/" data-testid="atlas_link">Data Manager - Advanced Search</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-advanced-search-group/" data-testid="atlas_link">Data Manager - Advanced Search Group</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-all-jobs-screen/" data-testid="atlas_link">Data Manager - All jobs (screen)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-analysis/" data-testid="atlas_link">Data Manager - Analysis</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-assets/" data-testid="atlas_link">Data Manager - Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute/" data-testid="atlas_link">Data Manager - Attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-by-datasource/" data-testid="atlas_link">Data Manager - Attribute by Datasource</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-flag/" data-testid="atlas_link">Data Manager - Attribute Flag</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-flag-priority/" data-testid="atlas_link">Data Manager - Attribute flag - Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-mapping/" data-testid="atlas_link">Data Manager - Attribute mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-pie-chart/" data-testid="atlas_link">Data Manager - Attribute Pie Chart</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-auto-generate-column-mappings-field/" data-testid="atlas_link">Data Manager - Auto-generate column mappings field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse/" data-testid="atlas_link">Data Manager - Cleanse</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse-and-import/" data-testid="atlas_link">Data Manager - Cleanse and Import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse-and-import-client/" data-testid="atlas_link">Data Manager - Cleanse and Import client</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansed-data/" data-testid="atlas_link">Data Manager - Cleansed data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansing-rules/" data-testid="atlas_link">Data Manager - Cleansing rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansing-statistics/" data-testid="atlas_link">Data Manager - Cleansing statistics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-heading-row/" data-testid="atlas_link">Data Manager - Column heading row</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-mapping/" data-testid="atlas_link">Data Manager - Column mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-mapping-types/" data-testid="atlas_link">Data Manager - Column mapping types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-settings/" data-testid="atlas_link">Data Manager - Column settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-object-class/" data-testid="atlas_link">Data Manager - Compute (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-issues/" data-testid="atlas_link">Data Manager - Compute issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-computed/" data-testid="atlas_link">Data Manager - Computed</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-dictionary/" data-testid="atlas_link">Data Manager - Computed dictionary</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-computeissues-chart/" data-testid="atlas_link">Data Manager - ComputeIssues (Chart)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dashboard-group/" data-testid="atlas_link">Data Manager - Dashboard group</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dashboards/" data-testid="atlas_link">Data Manager - Dashboards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-manager-clients/" data-testid="atlas_link">Data Manager - Data Manager Clients</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-manager-object/" data-testid="atlas_link">Data Manager - Data Manager object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source/" data-testid="atlas_link">Data Manager - Data source</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-by-data-source/" data-testid="atlas_link">Data Manager - Data Source by Data Source</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-name/" data-testid="atlas_link">Data Manager - Data Source Name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-type/" data-testid="atlas_link">Data Manager - Data Source Type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-types/" data-testid="atlas_link">Data Manager - Data types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-date-format/" data-testid="atlas_link">Data Manager - Date format</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-default-attribute-mapping/" data-testid="atlas_link">Data Manager - Default attribute mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-default-cleansing-rules/" data-testid="atlas_link">Data Manager - Default Cleansing Rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-delimiter/" data-testid="atlas_link">Data Manager - Delimiter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dictionary-groups/" data-testid="atlas_link">Data Manager - Dictionary Groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dictionary-values/" data-testid="atlas_link">Data Manager - Dictionary Values</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-ds/" data-testid="atlas_link">Data Manager - DS#</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-end-with-delimiter/" data-testid="atlas_link">Data Manager - End with delimiter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-exclude-cleansing-functions/" data-testid="atlas_link">Data Manager - Exclude (Cleansing Rules)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-file-path/" data-testid="atlas_link">Data Manager - File path</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-filter-cleansing-functions/" data-testid="atlas_link">Data Manager - Filter (Cleansing Rules)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-import/" data-testid="atlas_link">Data Manager - Import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-importable/" data-testid="atlas_link">Data Manager - Importable</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-important/" data-testid="atlas_link">Data Manager - Important</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-importscore/" data-testid="atlas_link">Data Manager - ImportScore</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-job/" data-testid="atlas_link">Data Manager - Job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-job-execution-history/" data-testid="atlas_link">Data Manager - Job execution history</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-mapped/" data-testid="atlas_link">Data Manager - Mapped</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-mapping-matrix/" data-testid="atlas_link">Data Manager - Mapping matrix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-my-downloads/" data-testid="atlas_link">Data Manager - My Downloads</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-network-object-class/" data-testid="atlas_link">Data Manager - Network (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-normal/" data-testid="atlas_link">Data Manager - Normal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-attribute/" data-testid="atlas_link">Data Manager - Object Attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-class/" data-testid="atlas_link">Data Manager - Object class</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-detail/" data-testid="atlas_link">Data Manager - Object Detail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-list/" data-testid="atlas_link">Data Manager - Object list</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-osversio/" data-testid="atlas_link">Data Manager - OSVersio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-people-object-class/" data-testid="atlas_link">Data Manager - People (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-peripherals-object-class/" data-testid="atlas_link">Data Manager - Peripherals (Object Class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-platform/" data-testid="atlas_link">Data Manager - Platform</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-primary-key/" data-testid="atlas_link">Data Manager - Primary key</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-priority/" data-testid="atlas_link">Data Manager - Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-qualifier/" data-testid="atlas_link">Data Manager - Qualifier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-raw-data/" data-testid="atlas_link">Data Manager - Raw Data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-reason/" data-testid="atlas_link">Data Manager - Reason</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-recent-jobs-screen/" data-testid="atlas_link">Data Manager - Recent jobs (screen)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-record/" data-testid="atlas_link">Data Manager - Record</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-refresh-gap/" data-testid="atlas_link">Data Manager - Refresh Gap</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-remove-cleansing-functions/" data-testid="atlas_link">Data Manager - Remove (Cleansing Rule)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-saved-search/" data-testid="atlas_link">Data Manager - Saved search</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-schema-objects/" data-testid="atlas_link">Data Manager - Schema objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-secondary-key/" data-testid="atlas_link">Data Manager - Secondary key</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-skip-rows-field/" data-testid="atlas_link">Data Manager - Skip rows field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-snapshot/" data-testid="atlas_link">Data Manager - Snapshot</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-software-object-class/" data-testid="atlas_link">Data Manager - Software (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-tag/" data-testid="atlas_link">Data Manager - Tag</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-token/" data-testid="atlas_link">Data Manager - Token</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transform-functions/" data-testid="atlas_link">Data Manager - Transform functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transformation-request/" data-testid="atlas_link">Data Manager - Transformation request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transformed-data/" data-testid="atlas_link">Data Manager - Transformed data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-uploaded/" data-testid="atlas_link">Data Manager - Uploaded</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-venn-diagram/" data-testid="atlas_link">Data Manager - Venn Diagram</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-verified/" data-testid="atlas_link">Data Manager - Verified</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-wildcard/" data-testid="atlas_link">Data Manager - Wildcard</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-workspaceid/" data-testid="atlas_link">Data Manager - WorkspaceId</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-with-views/" data-testid="atlas_link">Manage your work with views</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enable-new-views-for-your-service-project/" data-testid="atlas_link">Enable new views for your service project </a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-using-a-board/" data-testid="atlas_link">Manage your work using a board</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-started-with-boards/" data-testid="atlas_link">Get started with boards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-board-columns-and-statuses/" data-testid="atlas_link">Manage board columns and statuses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-quick-filters-for-your-board/" data-testid="atlas_link">Create quick filters for your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-swimlanes-for-your-board/" data-testid="atlas_link">Create swimlanes for your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-colors-to-cards-on-your-board/" data-testid="atlas_link">Add colors to cards on your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-fields-to-cards-on-your-board/" data-testid="atlas_link">Add fields to cards on your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-the-issues-for-attention-insight/" data-testid="atlas_link">How to use the issues for attention insight</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/" data-testid="atlas_link">Rank issues on your board manually</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-with-a-calendar/" data-testid="atlas_link">Manage your work with a calendar</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a 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4px;user-select:none;transition:opacity 0.3s;opacity:1"><span class="sc-kfGgVZ joUWcB" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.292 10.293a1.009 1.009 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0z" fill="currentColor" fill-rule="evenodd"/></svg></span></span></span></button></div></div></div><div class="sc-ktHwxA mEMgD"><div style="height:100%;width:100%"></div></div><div class="sc-hEsumM eyTfSh"><div style="top:0;left:0;position:absolute;z-index:400;opacity:0"></div></div></div></div></div></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Edit or delete a canned response</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'>To edit an existing canned response:</p><ol class='ak-ol'><li><p data-renderer-start-pos='38'>Open the issue view of a request.</p></li><li><p data-renderer-start-pos='75'>Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos='125'>Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos='153'>Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos='271'>Select <strong>Edit</strong> and make the required changes to the name or response.</p></li><li><p data-renderer-start-pos='341'>Select <strong>Save</strong> to update your canned response.</p></li></ol><p data-renderer-start-pos='390'>To delete an existing canned response:</p><ol class='ak-ol'><li><p data-renderer-start-pos='430'>Open the issue view of a request.</p></li><li><p data-renderer-start-pos='467'>Select <strong>Add internal note</strong> or <strong>Reply to customer</strong>.</p></li><li><p data-renderer-start-pos='517'>Select <strong>Canned responses</strong>.</p></li><li><p data-renderer-start-pos='545'>Search by name or scroll through the list of shared and personal canned responses to select the required response.</p></li><li><p data-renderer-start-pos='663'>Select <strong>Delete</strong> and confirm your action.</p></li></ol><p data-renderer-start-pos='707'>This will delete your canned response. If project admins delete a shared response, it will be deleted for all agents as well and they will no longer be able to use the deleted canned response.</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 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