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center; } #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573 { min-width: 14px; line-height: 1.5; display: inline-block; } #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573[data-edit-mode="true"]:hover, #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573[data-edit-mode="true"]:active, #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573[data-edit-mode="true"]:focus { outline: 1px dashed #3C64F4; } #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573 strong, #sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573 strong * { font-weight: bold; } </style> <div class="sd-simple-text-ebf9672c-36f7-46b2-b05d-284e26415573 "> <div id="sd-simple-text-editable-ebf9672c-36f7-46b2-b05d-284e26415573" data-edit-mode=""> <p><strong>QUANTITY DISCOUNTS:  300-575  10% off •  600-975  20% off  •  1000+  25% off   (Discounts applied in cart. - Excl. clearance, variety packs, & stationery packs)</strong></p> </div> </div> </div> </div> </div></div></div> <div data-content-region="header_bottom"></div> <main class="body" id="main-content" role="main" data-currency-code="USD"> <div class="container"> <nav aria-label="Breadcrumb"> <ol class="breadcrumbs"> </ol> </nav> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "@id": "https://wallstreetgreetings.com/", "name": "Home" } }, { "@type": "ListItem", "position": 2, "item": { "@id": "https://wallstreetgreetings.com/faqs/", "name": "FAQs" } } ] } </script> <section class="page"> <h1 class="page-heading">FAQs</h1> <div data-content-region="page_builder_content"></div> <div class="page-content page-content--centered"> <p><h2 style="text-align: left;"><span>Frequently Asked Questions</span></h2> <p style="text-align: left;"> </p> <p style="text-align: left;"><span style="font-size: medium;">Our customer service staff is available to help with placing orders and any other questions your may have with our updated website Monday - Friday 9am-5:30pm EST at 859.873.0877 and at <a href="mailto:info@wallstreetgreetings.com%C2%A0">info@wallstreetgreetings.com </a></span></p> <p style="text-align: left;"><span style="font-size: medium;"><strong>These FAQs should help you navigate our new website.</strong></span></p> <p><img class="__mce_add_custom__" style="float: left;" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></p> <p style="text-align: left;"><span style="font-size: medium;"> </span></p> <p style="text-align: left;"><span style="font-size: medium;"><strong>I want to use a previous order’s personalization set-up. How do I save and access personalization set-ups?</strong></span></p> <p style="text-align: left;"><span style="font-size: medium;">Our website does not currently save your personalization set-ups for later access, however internally we have all of your print set-ups on file and saved for future use.</span></p> <p style="text-align: left;"><span style="font-size: medium;"><strong>To print exactly the same as a previous order please follow these steps:</strong></span></p> <p style="text-align: left;"><span style="font-size: medium;"><em><strong>Step 1:</strong></em> Go to our site and select the card that you would like to order.</span></p> <p style="text-align: left;"><span style="font-size: medium;"><em><strong>Step 2:</strong></em> To the right of the card you will see 3 tabs (Front, Inside, Envelope). Click the Inside tab. When you click this tab, 6 layout options will appear.</span></p> <p style="text-align: left;"><span style="font-size: medium;"><em><strong>Step 3: </strong></em>Select layout 2 "Use Previous Personalization" then enter your order number and order date in the text boxes below. </span></p> <p style="text-align: left;"><span style="font-size: medium;">            You will repeat this Step 3 on the Envelope tab if you have envelope personalization. </span></p> <p style="text-align: left;"><span style="font-size: medium;"><em><strong>Step 4: </strong></em>Add the quantity you would like to your cart and proceed to checkout.</span></p> <p style="text-align: left;"><span style="font-size: medium;">            If you are ordering multiple cards, you will complete the previous steps on each card. </span></p> <p style="text-align: left;"><span style="font-size: medium;">If you have questions or want to confirm the set-up over the phone, our Customer Care Experts are glad to assist. Please call 859.873.0877 Mon-Fri 9am-5:30pm EST.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>How do I use the personalization tool?</strong></span></p> <p><span style="font-size: medium;">Our tool allows you to personalize your card(s) in real time. You can see your personalization faster and with a more intuitive customer experience.</span></p> <p><span style="font-size: medium;">Select the appropriate green tab for what you would like to personalize - Front, Inside and/or Envelope. Choose which template you would like to personalize and fill in the text boxes and/or image upload. Customize your text by color, font and size. Add any additional comments into the Special Instructions text box located on each product page.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>I'm adding signatures to my order. How do I get them to you?</strong></span></p> <p><span style="font-size: medium;"><em><strong>Step 1:</strong></em> Select one of our personalization templates with the Image Upload option and upload your signatures to your card OR email a high resolution .jpeg or .pdf image of your handwritten signatures to <a href="mailto:info@wallstreetgreetings.com" rel="noopener" target="_blank">info@wallstreetgreetings.com</a> and reference your order number in the subject line. Either way, we will digitally enhance your signatures for your cards.</span></p> <p><span style="font-size: medium;"><em><strong>Step 2:</strong></em> Add a Signature Proof for $25 in the shopping cart.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>I want to create my own personalization set-up. Where can I do that?</strong></span></p> <p><span style="font-size: medium;">You can format your own set-up in our Image Upload template. You can work in a Word document and save as a .pdf (preferred) or .jpg file. If you would like to request additional fonts, colors, characters or other personalization choices, please indicate in the Special Instructions text field on the product page. An associate will contact you after your order is placed. </span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>I want the same personalization on multiple cards. Can I save my personalization?</strong></span></p> <p><span style="font-size: medium;">No, you cannot save your personalization. If you want to apply your personalization to multiple cards, design the personalization you want on one card. For the other cards, select any of the templates that applies the $0.20 personalization fee then put “use same set-up on all cards” in the Special Instructions box on the product page. </span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>How do I apply my Corporate Partner Discount?</strong></span></p> <p><span style="font-size: medium;">Your Corporate Partner Discount is now referred to as an Everyday Discount and is applied sitewide. The 40% discount is marked on each product page where applicable and is applied without further action during the check-out process.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>How many days to process my order?</strong></span></p> <p><span style="font-size: medium;">It takes 3-5 business days to process an order. Orders with proofs will be put on hold until the proof has been approved. </span><span style="font-size: medium;">All proofs will be charged at the end of the month.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>What size are the cards?</strong></span></p> <p><span style="font-size: medium;">Our greeting cards are 5x7 inches and include corresponding envelopes. Our stationery products vary in standard sizes.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>Can I rush an order?</strong></span></p> <p><span style="font-size: medium;">Yes, you can add a $100 Rush Fee in your cart to have your order processed in 1 business day.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>What font type do you recommend?</strong></span></p> <p><span style="font-size: medium;">Our templates have been built with designer recommended set-ups in mind. You can choose these set-ups by choosing from the drop down options.</span></p> <p><span style="font-size: medium;"><img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p dir="ltr"><strong><span style="font-size: medium;">Can I create my own card design?</span></strong></p> <p dir="ltr"><span style="font-size: medium;">At this time you cannot create your own card design. We are happy to offer custom card options. You can choose from 3 different paper types and will work with our graphic artists to set up your design. A $15 proof charge is required with any custom orders to ensure that everything  is to your liking.</span></p> <p><span> <img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p dir="ltr"><strong><span style="font-size: medium;">What are your verse/card sentiment options?</span></strong></p> <p dir="ltr"><span style="font-size: medium;">Most of our cards include Choose a Verse options. Following are the verses available. There are specific birthday, thanksgiving and holiday verses written for your ease of ordering, or you may choose to write your own verse.</span></p> <p dir="ltr"><span style="font-size: x-small;"><strong> </strong></span></p> <p dir="ltr"><span style="font-size: medium;"><strong>Birthday Choose a Verse Options</strong></span></p> <ol> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Default (verse as shown with each card)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You all the best on your birthday</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You a happy birthday celebration and a wonderful year ahead</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">With Sincere Appreciation Wishing You a Wonderful Year Ahead</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You the Very Best on Your Birthday and in the Year Ahead</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You a Year Filled with Happiness</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Best Wishes from All of us on Your Special Day</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Best Wishes for a Year Stocked Full of Happiness</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You a Year that Outperforms All Expectations</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Blank Inside (No Verse)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Write Your Own Verse</span></p> </li> </ol> <p dir="ltr"><span style="font-size: x-small;"><strong> </strong></span></p> <p dir="ltr"><span style="font-size: medium;"><strong>Holiday Choose a Verse Options</strong></span></p> <ol> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Default (verse as shown with each card)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Warmest Wishes for a Happy Holiday Season</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You Health Happiness and Prosperity in the Year to Come</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Season’s Greetings and Best Wishes For a Wonderful New Year</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You a Bullish Holiday Season and a Prosperous New Year</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">May every happiness be yours this holiday season and throughout the coming year</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing you and your family a very Merry Christmas and Happy New Year</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">With Sincere Appreciation We Wish You a Wonderful Holiday Season</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">There is no better time than the holidays to express our appreciation for your business Merry Christmas</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">This holiday season celebrate the moments that bring us together</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Blank Inside (No Verse)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Write Your Own Verse</span></p> </li> </ol> <p dir="ltr"><span style="font-size: x-small;"><strong> </strong></span></p> <p dir="ltr"><span style="font-size: x-small;"><span style="font-size: medium;"><strong>Thanksgiving Choose a Verse Options </strong></span></span></p> <ol> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Default (verse as shown with each card)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">May you enjoy the blessings of family and friends this Thanksgiving and always</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">At this Time of Year Our Thoughts Turn Gratefully to You with Warm Appreciation</span><span style="font-size: medium;"> Happy Thanksgiving</span></p> </li> </ol><ol start="4"> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Wishing You Happiness, Prosperity and a Bountiful Thanksgiving</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Sending Sincere Appreciation for Your Business and Best Wishes for a Wonderful Thanksgiving</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">With thanks for your business and best wishes for a bountiful Thanksgiving</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">In the spirit of gratitude, we thank you for your business and wish you a wonderful Thanksgiving</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">May the warmth of the Thanksgiving season bring you comfort</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">We are reminded of all there is to be thankful for this year</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Blank Inside (No Verse)</span></p> </li> <li dir="ltr"> <p dir="ltr"><span style="font-size: medium;">Write Your Own Verse</span></p> </li> </ol> <p dir="ltr"> <img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></p> <p dir="ltr"><strong><span style="font-size: medium;"><strong><span>Can I create my own verse?</span></strong></span></strong></p> <p><span style="font-size: medium;"> You are able to create a custom verse on the majority of our cards. You are able to select this option with any Premium/Luxury Matte card or inquire about this service with our other products. A $15 proof charge is required with any custom verses to ensure that your setup is to your liking. You are able to call (859)-873-0877 or email info@wallstreetgreetings.com) to speak with a customer care representative about your request.</span></p> <p><span> <img class="__mce_add_custom__" title="divider.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/divider.jpg" alt="divider.jpg" width="472" height="10" /></span></p> <p><span style="font-size: medium;"><strong>How does my return address look with recipient addressing or fulfillment services?</strong></span></p> <div><span style="font-size: medium;">The return address is printed on the front, top left corner of the envelopes, see image below for an example. </span></div> <div><img class="__mce_add_custom__" title="recipient.jpg" src="https://cdn11.bigcommerce.com/s-5cebcrrmgt/product_images/uploaded_images/recipient.jpg" alt="recipient.jpg" width="316" height="275" /></div> <p> </p></p> </div> </section> </div> <div id="modal" class="modal" data-reveal data-prevent-quick-search-close> <button class="modal-close" type="button" > <span class="aria-description--hidden">Close</span> <span aria-hidden="true">×</span> </button> <div class="modal-content"></div> <div class="loadingOverlay"></div> </div> <div id="alert-modal" class="modal modal--alert modal--small" data-reveal data-prevent-quick-search-close> <div class="alert-icon error-icon"> <span class="icon-content"> <span class="line line-left"></span> <span class="line line-right"></span> </span> </div> <div class="alert-icon warning-icon"> <div class="icon-content">!</div> </div> <div class="modal-content"></div> <div class="button-container"> <button type="button" class="confirm button" data-reveal-close>OK</button> <button type="button" class="cancel button" data-reveal-close>Cancel</button> </div> </div> </main> <footer class="footer" role="contentinfo"> <h2 class="footer-title-sr-only">Footer Start</h2> <div class="container"> <section class="footer-info"> <article class="footer-info-col footer-info-col--small" data-section-type="footer-webPages"> <h3 class="footer-info-heading">Navigate</h3> <ul class="footer-info-list"> <li> <a href="https://wallstreetgreetings.com/about-us/">About Us</a> </li> <li> <a href="https://wallstreetgreetings.com/faqs/">FAQs</a> </li> <li> <a href="https://wallstreetgreetings.com/contact-us/">Contact Us</a> </li> <li> <a href="https://wallstreetgreetings.com/join-our-team/">Join Our Team</a> </li> <li> <a href="https://wallstreetgreetings.com/charity-community-and-environment/">Charity, Community, and Environment</a> </li> <li> <a href="https://wallstreetgreetings.com/client-testimonials/">Client Testimonials</a> </li> <li> <a href="https://wallstreetgreetings.com/special-requests/">Special Requests</a> </li> <li> <a href="https://wallstreetgreetings.com/shipping-returns/">Shipping & Returns</a> </li> <li> <a href="https://wallstreetgreetings.com/privacy-policy/">Privacy Policy</a> </li> <li> <a href="https://wallstreetgreetings.com/terms-conditions-of-use/">Terms & Conditions of Use</a> </li> <li> <a href="https://wallstreetgreetings.com/blog/">Blog</a> </li> <li> <a href="/sitemap.php">Sitemap</a> </li> </ul> </article> <article class="footer-info-col footer-info-col--small" data-section-type="footer-categories"> <h3 class="footer-info-heading">Categories</h3> <ul class="footer-info-list"> <li> <a href="https://wallstreetgreetings.com/popular/">Popular</a> </li> <li> <a href="https://wallstreetgreetings.com/birthday/">Birthday</a> </li> <li> <a href="https://wallstreetgreetings.com/thanksgiving/">Thanksgiving</a> </li> <li> <a href="https://wallstreetgreetings.com/holiday/">Holiday</a> </li> <li> <a href="https://wallstreetgreetings.com/other-occasions/">Other Occasions</a> </li> <li> <a href="https://wallstreetgreetings.com/extras/">Extras</a> </li> <li> <a href="https://wallstreetgreetings.com/ecards/">eCards</a> </li> </ul> </article> <article class="footer-info-col footer-info-col--small" data-section-type="storeInfo"> <h3 class="footer-info-heading">Info</h3> <address>385 Crossfield Drive<br> Versailles, KY 40383</address> <strong>Call us at 859-873-0877</strong> </article> <article class="footer-info-col footer-info-col--small" data-section-type="brandLogos"> <div data-content-region="footer_brand_logos--global"><div data-layout-id="e0d197a9-16db-4f1e-a22e-d6b1f4cbce01"><div data-sub-layout-container="b78b64e4-6314-43de-b990-9c31e80ae7d7" data-layout-name="Layout"> <style data-container-styling="b78b64e4-6314-43de-b990-9c31e80ae7d7"> [data-sub-layout-container="b78b64e4-6314-43de-b990-9c31e80ae7d7"] { box-sizing: border-box; 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