Nous joindre : Service à la clientèle + Soutien technique

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19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet GIGA à 70 $ </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 100 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Internet GIGA à seulement 70 $/mois </span> <p class="small"> Pour un temps limité, profitez d’une baisse de prix sur le forfait Internet GIGA grâce à un rabais à vie de 7 $ par mois. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-1072x1072-2310-FR-V2.webp?itok=dH4rYN_Q" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant Internet de 100 $ </span> <p class="small"> Pour un temps limité, obtenez le Crédit foudroyant de 100 $ avec tout forfait Internet 500 ou GIGA, ou avec tout duo Appli Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > 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forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Télé 10 choix Sports à 99 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 200 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nf-duo-fj-730x360-2410.webp?itok=Z-0mbBrh" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 10 choix Sports + Internet 500 à 99 $ </span> <p class="small"> Pour une durée limitée, profitez d’un généreux rabais à vie de 35 $/mois sur le forfait Télé 10 choix Sports et Populaires + Internet 500. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-FR.webp?itok=gwQHrOdj" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 200 $ avec les forfaits Télé </span> <p class="small"> Pour un temps limité, obtenez un crédit de 200 $ à l’abonnement à l’un de nos forfaits Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobilité</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" 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class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre duo forfait + téléphone </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > iPhone en baisse de prix </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung/galaxy-s24" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Samsung S24 à 0 $/mois </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-nf-iphone16-fj-730x360-2410-fr.webp?itok=bqVI4ZFH" alt="iPhone 16" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 à 0 $/mois </span> <p class="small"> Pour quelques jours seulement, obtenez un iPhone 16 de 128 Go à 0 $/mois et un Crédit foudroyant de 100 $, avec certains forfaits de 24 mois, le Crédit retour et le Crédit d’échange. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a 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"> <div> <div class="row" class="layout--onecol-non-fluid layout-container bg-gray--100 "> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:9e4a47ff-bc1d-4cdf-9d76-acffbd99bd63" class="block block-block-content block-block-content9e4a47ff-bc1d-4cdf-9d76-acffbd99bd63"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="text-align-center py-2"><div class="d-inline-block pr-3 videontron-numero-1"><img src="https://videotron.com/sites/default/files/styles/thumbnail/public/image/CORPO-VCOM-AUTOMNE-GEN-1072x1072-2209-FR_0_0.jpg" alt="Numero 1" style="max-width:72px;" ></div><p class="d-inline-block "><a href="/pourquoi-choisir-videotron"><strong><u>Service client n◦1 au Québec </u></strong></a>: L’entreprise de télécommunications la mieux perçue des Québécois en service client*.</p></div></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container pt-7"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-7"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-5" id="service-a-la-clientele"> <div data-entity-type="media" data-entity-uuid="596c7a00-9657-46d0-b3b4-5df001e0e0db" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/trio-wifi-large.webp?itok=FbGhOcqC 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/trio-wifi-large.webp?itok=V8WvzG2v 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/trio-wifi-large.webp?itok=uiO8tvE7 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/trio-wifi-large.jpg?itok=FbGhOcqC 1x" media="(max-width: 767px)" type="image/jpeg" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/trio-wifi-large.jpg?itok=V8WvzG2v 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/jpeg" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/trio-wifi-large.jpg?itok=uiO8tvE7 1x" media="all and (min-width: 1200px)" type="image/jpeg" width="72" height="72"> <img loading="lazy" media_id="47272" src="/sites/default/files/styles/cropped_small/public/image/trio-wifi-large.jpg?itok=FbGhOcqC" width="72" height="72" alt="Trio Wi-Fi" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-3">Service à la clientèle</h2></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container"> <div class="container-fluid"> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><ul><li>Abonnement à nos services</li><li>Modifications à votre compte (voir comment <a href="/soutien/compte-facturation/changer-forfait">modifier votre forfait Internet ou Télé en ligne</a>)</li><li>Questions de facturation</li></ul></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:contact_information" class="block block-layout-builder block-inline-blockcontact-information block-contact-information" data-block-id="73196"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><strong>Clavarder avec un conseiller</strong></p><p>Du lundi au vendredi : de 8 h à 19 h</p><p>Samedi et dimanche : de 9 h à 18 h</p><div class="field field--name-field-genesys-link-title field--type-string field--label-hidden field__item"><a class="contact-info-genesys btn btn-md btn-primary disabled" href="#" data-array-key="26701-1">CLAVARDER</a></div><p class="mt-3"><a class="btn btn-outline-dark" href="https://www.m.me/videotron" target="_blank" rel="noopener noreferrer"><img src="/sites/default/files/2024-04/messenger.png" data-icon-desc-en="Messenger Icon" data-icon-desc-fr="Icône Messenger" data-icon-media-uuid="b882fda5-9bed-4f36-8400-869dccbf8546" class=" img-fluid"> Clavarder par Messenger</a></p></div></div> </div> </div> <h6 class="mt-2 font-weight-bold"></h6> </div> </div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .block-contact-information .bg-gray--100{ background: #fff !important; padding: 0 !important; } </style></div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Appeler un conseiller</strong></p><p>Du lundi au vendredi : de 8 h à 19 h</p><p>Samedi et dimanche : de 9 h à 18 h</p><h2 class="mt-3"><a href="tel:+18775120911"><strong>1 877 512-0911</strong></a></h2><p><sub>Partout au Québec, sans frais</sub></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-4 pt-5 border-top" id="soutien-technique"> <div data-entity-type="media" data-entity-uuid="868479e9-c23e-4c18-89a9-e9057c5e721c" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/Soutien.webp?itok=AIxUjfme 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/Soutien.webp?itok=9JkMaF98 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/Soutien.webp?itok=4zgNA074 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/Soutien.png?itok=AIxUjfme 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/Soutien.png?itok=9JkMaF98 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/Soutien.png?itok=4zgNA074 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="12526" src="/sites/default/files/styles/cropped_small/public/image/Soutien.png?itok=AIxUjfme" width="72" height="72" alt="Soutien" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-3">Soutien technique</h2></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container"> <div class="container-fluid"> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><ul><li>Installation d’équipements</li><li>Résolution de problèmes techniques</li><li>Déclaration d’une panne (voir l’<a href="/soutien/pannes">état de nos services</a>)</li></ul></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:contact_information" class="block block-layout-builder block-inline-blockcontact-information block-contact-information" data-block-id="73200"> <div class="row"> <div class="col mb-3 mb-md-0" data-section-count="0"> <div class="h-100 p-4 bg-gray--100"> <div class="contact-info-desc"> <div class="field field--name-field-contact-item-body field--type-text-long field--label-hidden field__item"><div class="field-rich-text-block"><p><strong>Clavarder avec un conseiller</strong></p><p>Tous les jours : de 7 h à minuit</p><div class="field field--name-field-genesys-link-title field--type-string field--label-hidden field__item"><a class="contact-info-genesys btn btn-md btn-primary disabled" href="#" data-array-key="14301-1">CLAVARDER</a></div><p class="mt-3"><a class="btn btn-outline-dark" href="https://www.m.me/videotron" target="_blank" rel="noopener noreferrer"><img src="/sites/default/files/2024-04/messenger.png" data-icon-desc-en="Messenger Icon" data-icon-desc-fr="Icône Messenger" data-icon-media-uuid="b882fda5-9bed-4f36-8400-869dccbf8546" class=" img-fluid"> Clavarder par Messenger</a></p></div></div> </div> </div> <h6 class="mt-2 font-weight-bold"></h6> </div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p><strong>Appeler un conseiller</strong></p><p>24 heures sur 24, 7 jours sur 7</p><h2 class="mt-3"><a href="tel:+18773802611">1 877 380-2611</a></h2><p><sub>Partout au Québec, sans frais</sub></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--twocol layout-container mt-5"> <div class="container-fluid"> <div class="row"> <div class="col-lg-6 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-794498221"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-underground" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="72" height="72" fill="none" viewBox="0 0 72 72" > <path stroke="currentColor" stroke-miterlimit="10" d="M36 6c16.568 0 30 13.432 30 30 0 16.568-13.432 30-30 30C19.432 66 6 52.568 6 36 6 19.4221 19.432 6 36 6Z" /> <path fill="currentColor" d="M38.5 23c0 1.3807-1.1193 2.5-2.5 2.5v1c1.933 0 3.5-1.567 3.5-3.5h-1ZM36 20.5c1.3807 0 2.5 1.1193 2.5 2.5h1c0-1.933-1.567-3.5-3.5-3.5v1ZM33.5 23c0-1.3807 1.1193-2.5 2.5-2.5v-1c-1.933 0-3.5 1.567-3.5 3.5h1Zm2.5 2.5c-1.3807 0-2.5-1.1193-2.5-2.5h-1c0 1.933 1.567 3.5 3.5 3.5v-1ZM33.5 33c0-1.3807 1.1193-2.5 2.5-2.5v-1c-1.933 0-3.5 1.567-3.5 3.5h1Zm0 16V33h-1v16h1Zm2.5 2.5c-1.3807 0-2.5-1.1193-2.5-2.5h-1c0 1.933 1.567 3.5 3.5 3.5v-1Zm2.5-2.5c0 1.3807-1.1193 2.5-2.5 2.5v1c1.933 0 3.5-1.567 3.5-3.5h-1Zm0-16v16h1V33h-1ZM36 30.5c1.3807 0 2.5 1.1193 2.5 2.5h1c0-1.933-1.567-3.5-3.5-3.5v1Z" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> Formuler une plainte </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block"><p>Votre problème n’a pas été résolu à la hauteur de vos attentes? <a href="/nous-joindre/plainte-crtc">Faites-nous part de votre insatisfaction</a>.</p></div></div> </div> </div> </div> </div> </div> <div class="col-lg-6 layout__region layout__region--second"> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-636953247"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-underground" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M25.8551 32.1112L38.9078 43.242L25.8551 54.4129L46.1749 43.252L25.8551 32.1112Z" fill="currentColor" /> <path d="M9.5 31.5V66H63.5V32.5M9.5 31.5L36 5L51.3916 20.3916M9.5 31.5L4.5 36.5M63.5 32.5L67.5 36.5M63.5 32.5L62.5 31.5M51.3916 20.3916V13H62.5V31.5M51.3916 20.3916L62.5 31.5" stroke="currentColor" stroke-linecap="round" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> Marketing de quartier </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block"><p>Planifiez un rendez-vous avec un conseiller, au moment et à l’endroit qui vous conviennent, en composant le <a href="tel:+18556008474">1 855 600-8474</a>.</p></div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container py-section"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">À votre service, en toutes circonstances</h2> </div> </div> </div> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="19c1d46f-7a54-454f-b947-ef8633a6f30c" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/accessibility.webp?itok=eiNZQf4h 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/accessibility.webp?itok=cyjtUV3R 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/accessibility.webp?itok=f5RYDQmw 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/accessibility.png?itok=eiNZQf4h 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/accessibility.png?itok=cyjtUV3R 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/accessibility.png?itok=f5RYDQmw 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="20066" src="/sites/default/files/styles/cropped_small/public/image/accessibility.png?itok=eiNZQf4h" width="72" height="72" alt="picto accessibilité" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-1 mb-1">Accessibilité</h3><p>Nous offrons plusieurs produits et services adaptés aux personnes qui ont une limitation fonctionnelle.</p><p><a href="/soutien/accessibilite" id="1">EXPLORER NOS SOLUTIONS ADAPTÉES</a></p></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="d7e5178a-4ff4-4d43-996a-b6d9010d6777" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/pin%20%281%29_0.webp?itok=xDYe_GIi 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/pin%20%281%29_0.webp?itok=l2CWxUA9 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/pin%20%281%29_0.webp?itok=iFfziTdt 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/pin%20%281%29_0.png?itok=xDYe_GIi 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/pin%20%281%29_0.png?itok=l2CWxUA9 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/pin%20%281%29_0.png?itok=iFfziTdt 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="30881" src="/sites/default/files/styles/cropped_small/public/image/pin%20%281%29_0.png?itok=xDYe_GIi" width="72" height="72" alt="pin" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-1 mb-1">Points de vente</h3><p>Passez nous voir dans l’un de nos 115 magasins et profitez d’une expérience client unique.</p><p><a href="https://magasins.videotron.com/" target="_blank" id="1">TROUVER UN MAGASIN</a></p></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="8023fb17-adcd-43c5-aa72-bd12cb14e6bd" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/business.webp?itok=4rg-c6A9 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/business.webp?itok=SnJ-liE6 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/business.webp?itok=_Ka5TNiN 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/business.png?itok=4rg-c6A9 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/business.png?itok=SnJ-liE6 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/business.png?itok=_Ka5TNiN 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="49149" src="/sites/default/files/styles/cropped_small/public/image/business.png?itok=4rg-c6A9" width="72" height="72" alt="Affaires" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-1 mb-1">Service Affaires</h3><p>Parlez à nos conseillers experts en entreprise. Ils vous aideront à trouver des solutions sur mesure.</p><p><a href="/affaires/nous-joindre" id="1">CONTACTER LE SERVICE AFFAIRES</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:4453c0b8-6d0a-4f3c-bae7-fcd1297bdc3a" class="block block-block-content block-block-content4453c0b8-6d0a-4f3c-bae7-fcd1297bdc3a" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="small"><strong>Service client n<sup>o</sup> 1 au Québec</strong><br><span>Selon un sondage Léger réalisé du 5 au 15 août 2024.</span></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container bg-gray--100"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container bg-gray--100"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3 class="mt-3 mb-3">Suivez-nous! <a class="ml-2" href="https://www.facebook.com/videotron/" target="_blank"><img src="/sites/default/files/image/facebook.png" data-icon-desc-en="Facebook" data-icon-desc-fr="Facebook" 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