Market Perspectives | Digital Technology

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Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/data-operations" class="minimal-mobile-menu-link"><span>Data Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/data-platforms" class="minimal-mobile-menu-link"><span>Data Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/streaming-and-events" class="minimal-mobile-menu-link"><span>Streaming & Events</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/artificial-intelligence" 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href="https://www.isg-research.net/focus/artificial-intelligence/mlops" class="minimal-mobile-menu-link"><span>Machine Learning Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/model-building-and-llm" class="minimal-mobile-menu-link"><span>Model Building & Large Language Models</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/natural-language-processing" class="minimal-mobile-menu-link"><span>Natural Language Processing</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/customerexperience" class="minimal-mobile-menu-link"><span>Customer Experience</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/agentmanagement" class="minimal-mobile-menu-link"><span>Agent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/contactcenter" class="minimal-mobile-menu-link"><span>Contact Center</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/customerexperiencemanagement" class="minimal-mobile-menu-link"><span>Customer Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/fieldservice" class="minimal-mobile-menu-link"><span>Field Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/intelligentselfservice" class="minimal-mobile-menu-link"><span>Intelligent Self-Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/voiceofthecustomer" class="minimal-mobile-menu-link"><span>Voice of the Customer</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitalbusiness" class="minimal-mobile-menu-link"><span>Digital Business</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-applications" class="minimal-mobile-menu-link"><span>Digital Applications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digitalcommunications" class="minimal-mobile-menu-link"><span>Digital Communications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-intelligence" class="minimal-mobile-menu-link"><span>Digital Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-operations" class="minimal-mobile-menu-link"><span>Digital Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/experiencemanagement" class="minimal-mobile-menu-link"><span>Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/generative-ai" class="minimal-mobile-menu-link"><span>Generative AI</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/performancemanagement" class="minimal-mobile-menu-link"><span>Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/sustainabilityandesg" class="minimal-mobile-menu-link"><span>Sustainability & ESG</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/workmanagement" class="minimal-mobile-menu-link"><span>Work Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitaltechnology" class="minimal-mobile-menu-link"><span>Digital Technology</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/businesscontinuity" class="minimal-mobile-menu-link"><span>Business Continuity</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/cloudcomputing" class="minimal-mobile-menu-link"><span>Cloud Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/devops" class="minimal-mobile-menu-link"><span>DevOps and Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/digitalsecurity" class="minimal-mobile-menu-link"><span>Digital Security</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/intelligentautomation" class="minimal-mobile-menu-link"><span>Intelligent Automation</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/internetofthings" class="minimal-mobile-menu-link"><span>IoT and Edge Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/itops" class="minimal-mobile-menu-link"><span>ITOps</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/it-service-management" class="minimal-mobile-menu-link"><span>IT Service Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/observability" class="minimal-mobile-menu-link"><span>Observability</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/humancapitalmanagement" class="minimal-mobile-menu-link"><span>Human Capital Management</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/employeeexperience" class="minimal-mobile-menu-link"><span>Employee Experience</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/learningmanagement" class="minimal-mobile-menu-link"><span>Learning Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/payrollmanagement" class="minimal-mobile-menu-link"><span>Payroll Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/talentmanagement" class="minimal-mobile-menu-link"><span>Talent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/totalcompensationmanagement" class="minimal-mobile-menu-link"><span>Total Compensation Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/workforcemanagement" class="minimal-mobile-menu-link"><span>Workforce Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/marketing" class="minimal-mobile-menu-link"><span>Marketing</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/customerdataplatforms" class="minimal-mobile-menu-link"><span>Customer Data Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalexperienceplatforms" class="minimal-mobile-menu-link"><span>Digital Experience Platform</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalmarketing" class="minimal-mobile-menu-link"><span>Digital Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/intelligentmarketing" class="minimal-mobile-menu-link"><span>Intelligent Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/marketingperformancemanagement" class="minimal-mobile-menu-link"><span>Marketing Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/productexperiencemanagement" class="minimal-mobile-menu-link"><span>Product Experience Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeoffinance" class="minimal-mobile-menu-link"><span>Office of Finance</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/businessplanning" class="minimal-mobile-menu-link"><span>Business Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/digitalfinance" class="minimal-mobile-menu-link"><span>Digital Finance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/erpandcontinuousaccounting" class="minimal-mobile-menu-link"><span>ERP & Continuous Accounting</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/consolidate-and-close-management" class="minimal-mobile-menu-link"><span>Consolidate & Close Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/procure-to-pay" class="minimal-mobile-menu-link"><span>Procure-to-Pay</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/order-to-cash" class="minimal-mobile-menu-link"><span>Order-to-Cash</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeofrevenue" class="minimal-mobile-menu-link"><span>Office of Revenue</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/digitalcommerce" class="minimal-mobile-menu-link"><span>Digital Commerce</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/partnermanagement" class="minimal-mobile-menu-link"><span>Partner Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenuemanagement" class="minimal-mobile-menu-link"><span>Revenue Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenueperformancemanagement" class="minimal-mobile-menu-link"><span>Revenue Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/salesengagement" class="minimal-mobile-menu-link"><span>Sales Engagement</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/subscriptionmanagement" class="minimal-mobile-menu-link"><span>Subscription Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/operationsandsupplychain" class="minimal-mobile-menu-link"><span>Operations & Supply Chain</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousplanning" class="minimal-mobile-menu-link"><span>Continuous Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousupplychainanderp" class="minimal-mobile-menu-link"><span>Continuous Supply Chain & ERP</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/productinformationmanagement" class="minimal-mobile-menu-link"><span>Product Information Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/propertytechnology" class="minimal-mobile-menu-link"><span>Property Technology</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/supplierrelationshipmanagement" class="minimal-mobile-menu-link"><span>Supplier Relationship Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/sustainabilitymanagement" class="minimal-mobile-menu-link"><span>Sustainability Management</span></a></span> </li> </ul> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industries" class="minimal-mobile-menu-link"><span>Industries</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/automotive" class="minimal-mobile-menu-link"><span>Automotive</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/banking" class="minimal-mobile-menu-link"><span>Banking</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/consumer-products" class="minimal-mobile-menu-link"><span>Consumer Products</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/financial-services" class="minimal-mobile-menu-link"><span>Financial Services</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/food-beverage" class="minimal-mobile-menu-link"><span>Food & Beverage</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/healthcare" class="minimal-mobile-menu-link"><span>Healthcare</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/hospitality" class="minimal-mobile-menu-link"><span>Hospitality</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/insurance" class="minimal-mobile-menu-link"><span>Insurance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/manufacturing" class="minimal-mobile-menu-link"><span>Manufacturing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/media-entertainment" class="minimal-mobile-menu-link"><span>Media & Entertainment</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/real-estate" class="minimal-mobile-menu-link"><span>Real Estate</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/retail" class="minimal-mobile-menu-link"><span>Retail</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research" class="minimal-mobile-menu-link"><span>Research</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research/market-agendas" class="minimal-mobile-menu-link"><span>Market Agendas</span></a></span> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://blog.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Analyst Perspectives</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://davidmenninger.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>David Menninger</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://jefforr.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Jeff Orr</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://keithdawson.isg-research.net" class="minimal-mobile-menu-link"><span>Keith Dawson</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://marksmith.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Mark Smith</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://mattaslett.isg-research.net" class="minimal-mobile-menu-link"><span>Matt Aslett</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://matthewbrown.isg-research.net" class="minimal-mobile-menu-link"><span>Matthew Brown</span></a></span> </li> <li 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We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.</p> <p><strong><a href="https://www.ventanaresearch.com/services/vendors/analyst_relations" rel="noopener">Analyst Relations</a></strong></p> <p><strong><a href="https://www.ventanaresearch.com/services/vendors/demand_generation" rel="noopener">Demand Generation</a></strong></p> <p><strong><a href="https://www.ventanaresearch.com/services/vendors/product-marketing" rel="noopener">Product Marketing</a></strong></p> <p><strong><a href="https://www.ventanaresearch.com/vendor-coverage" target="_self" role="menuitem">Market Coverage</a></strong></p> <p><strong><a href="https://www.ventanaresearch.com/briefing" target="_self" role="menuitem">Request a Briefing</a></strong><br><br><br></p></div> <span id="hs_cos_wrapper_widget_1687348332092_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_simple_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="simple_menu"><ul></ul></span> <div class="bottom_rich_text"> </div> </div> </div> </div> </div> </div> <script src="https://www.isg-research.net/hs-fs/hub/2035844/hub_generated/template_assets/90531223305/1725882478811/Ventana_Research_2023/js/mmenu.min.js"></script> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_Structured_data" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"></div> <div class="body-container-wrapper"> <div class="blog-header background-image post_page_2" data-bg-color="secondary" style="background-size:cover;background-position:50%;background-repeat:no-repeat;background-image:url(https://www.isg-research.net/hubfs/_images/_backgrounds/Market_Perspective_281176260_1200px.jpg)">  <div class="row-fluid"> <div class="blog-header__inner dnd-row"> <div class="blog--post__image dnd-section">  <h1 class="analyst-header-title">Market Perspectives</h1>  </div> </div> </div> </div> <div class="content-wrapper-listing blog-single"> <div class="blog-content-wrapper"> <div>  <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-discovery-and-mining-classifies-and-rates-software-providers">ISG Buyers Guide for Process Discovery and Mining Classifies and Rates Software Providers</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">22 November 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=100&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 100w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 200w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=300&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 300w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=400&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 400w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=500&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 500w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png?width=600&name=ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: black;">ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The </span><span style="color: black;"><a href="https://www.ventanaresearch.com/buyers-guide/digital_technology/process_discovery_and_mining/2024">Process Discovery and Mining: ISG Research Buyers Guide</a></span><span style="color: black;"> is the distillation of a year of market and product research by ISG Research. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-discovery-and-mining-classifies-and-rates-software-providers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-automation">Intelligent Automation</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-discovery-and-mining">Process Discovery and Mining</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-automation-platforms-classifies-and-rates-software-providers">ISG Buyers Guide for Process Automation Platforms Classifies and Rates Software Providers</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">21 November 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=100&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 100w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 200w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=300&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 300w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=400&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 400w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=500&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 500w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png?width=600&name=ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: black;">ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The </span><span style="color: black;"><a href="https://www.ventanaresearch.com/buyers-guide/digital_technology/process_automation_platforms/2024">Process Automation Platforms: ISG Research Buyers Guide</a></span><span style="color: black;"> is the distillation of a year of market and product research by ISG Research. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-automation-platforms-classifies-and-rates-software-providers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-automation">Intelligent Automation</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-automation-platforms">Process Automation Platforms</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-document-processing-classifies-and-rates-software-providers">ISG Buyers Guide for Intelligent Document Processing Classifies and Rates Software Providers</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">20 November 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=100&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 100w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 200w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=300&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 300w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=400&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 400w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=500&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 500w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png?width=600&name=ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: black;">ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The </span><span style="color: black;"><a href="https://www.ventanaresearch.com/buyers-guide/digital_technology/intelligent_document_processing/2024">Intelligent Document Processing: ISG Research Buyers Guide</a></span><span style="color: black;"> is the distillation of a year of market and product research by ISG Research. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-document-processing-classifies-and-rates-software-providers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-automation">Intelligent Automation</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-document-processing">Intelligent Document Processing</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-conversational-automation-classifies-and-rates-software-providers">ISG Buyers Guide for Conversational Automation Classifies and Rates Software Providers</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">19 November 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=100&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 100w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 200w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=300&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 300w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=400&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 400w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=500&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 500w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png?width=600&name=ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: black;">ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The </span><span style="color: black;"><a href="https://www.ventanaresearch.com/buyers-guide/digital_technology/conversational_automation/2024">Conversational Automation: ISG Research Buyers Guide</a></span><span style="color: black;"> is the distillation of a year of market and product research by ISG Research. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-conversational-automation-classifies-and-rates-software-providers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-automation">Intelligent Automation</a>, <a href="https://www.isg-research.net/market-perspectives/tag/conversational-automation">Conversational Automation</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-automation-classifies-and-rates-software-providers">ISG Buyers Guide for Intelligent Automation Classifies and Rates Software Providers</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">18 November 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=100&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 100w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=200&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 200w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=300&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 300w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=400&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 400w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=500&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 500w, https://www.isg-research.net/hs-fs/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png?width=600&name=ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: black;">ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The </span><span style="color: black;"><a href="https://www.ventanaresearch.com/buyers-guide/digital_technology/intelligent_automation/2024">Intelligent Automation: ISG Research Buyers Guide</a></span><span style="color: black;"> is the distillation of a year of market and product research by ISG Research. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-automation-classifies-and-rates-software-providers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/intelligent-automation">Intelligent Automation</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/oracle-earns-digital-technology-digital-innovation-award-for-2024">Oracle Earns Digital Technology Digital Innovation Award for 2024</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">22 October 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=200&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=100&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 100w, https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=200&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 200w, https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=300&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 300w, https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=400&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 400w, https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=500&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 500w, https://www.isg-research.net/hs-fs/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png?width=600&name=Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an enterprise. Our goal is to recognize technology and providers that have introduced noteworthy digital innovations to advance business and IT.</p> </div> <a href="https://www.isg-research.net/market-perspectives/oracle-earns-digital-technology-digital-innovation-award-for-2024"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/skidmore-college-earns-data-digital-leadership-award-with-snaplogic">Skidmore College Earns Data Digital Leadership Award with SnapLogic</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">01 February 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=200&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=100&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=200&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=300&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=400&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=500&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png?width=600&name=MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/skidmore-college-earns-data-digital-leadership-award-with-snaplogic"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/lumen-earns-office-of-revenue-digital-leadership-award-with-anaplan">Lumen Earns Office of Revenue Digital Leadership Award with Anaplan</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">31 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=200&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=100&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=200&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=300&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=400&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=500&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png?width=600&name=MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/lumen-earns-office-of-revenue-digital-leadership-award-with-anaplan"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a>, <a href="https://www.isg-research.net/market-perspectives/tag/office-of-revenue">Office of Revenue</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/expedia-group-earns-hcm-digital-leadership-award-with-servicenow">Expedia Group Earns HCM Digital Leadership Award with ServiceNow</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">30 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=200&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=100&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=200&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=300&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=400&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=500&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png?width=600&name=MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/expedia-group-earns-hcm-digital-leadership-award-with-servicenow"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/human-capital-management">Human Capital Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/employee-experience">employee experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/polaris-earns-office-of-finance-digital-leadership-award-with-onestream-for-2023">Polaris Earns Office of Finance Digital Leadership Award with OneStream for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">26 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=200&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=100&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=200&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=300&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=400&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=500&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png?width=600&name=MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/polaris-earns-office-of-finance-digital-leadership-award-with-onestream-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/avnet-earns-digital-business-digital-leadership-award-with-hcl-software-for-2023">Avnet Earns Digital Business Digital Leadership Award with HCL Software for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">25 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=200&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=100&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=200&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=300&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=400&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=500&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png?width=600&name=MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/avnet-earns-digital-business-digital-leadership-award-with-hcl-software-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/granarolo-s.p.a.-earns-osc-digital-leadership-award-with-board-international-for-2023">Granarolo S.p.A. Earns O&SC Digital Leadership Award with Board International for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">24 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=200&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=100&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=200&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=300&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=400&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=500&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png?width=600&name=MP_Granarolo_S.p.A._Earns_O%26SC_Digital_Leadership_Award_with_Board_International_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/granarolo-s.p.a.-earns-osc-digital-leadership-award-with-board-international-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/bank-of-america-earns-digital-technology-digital-leadership-award-with-alteryx-for-2023">Bank of America Earns Digital Technology Digital Leadership Award with Alteryx for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">23 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=200&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=100&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=200&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=300&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=400&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=500&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png?width=600&name=MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/bank-of-america-earns-digital-technology-digital-leadership-award-with-alteryx-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/moneygram-international-earns-cx-digital-leadership-award-with-nice-for-2023">MoneyGram International Earns CX Digital Leadership Award with NICE for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">22 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=200&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=100&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=200&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=300&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=400&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=500&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png?width=600&name=MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed...</p> </div> <a href="https://www.isg-research.net/market-perspectives/moneygram-international-earns-cx-digital-leadership-award-with-nice-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/crane-worldwide-logistics-earns-analytics-digital-leadership-award-with-fivetran-for-2023">Crane Worldwide Logistics Earns Analytics Digital Leadership Award with Fivetran for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">15 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=200&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=100&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=200&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=300&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=400&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=500&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png?width=600&name=MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/crane-worldwide-logistics-earns-analytics-digital-leadership-award-with-fivetran-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/ey-earns-overall-digital-leadership-award-with-ey-fabric-for-2023">EY Earns Overall Digital Leadership Award with EY Fabric for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">08 January 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=200&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=100&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=200&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=300&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=400&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=500&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png?width=600&name=MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed...</span></p> </div> <a href="https://www.isg-research.net/market-perspectives/ey-earns-overall-digital-leadership-award-with-ey-fabric-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-business">Digital Business</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/sigma-computing-is-vendor-of-merit-in-analytics-and-data-buyers-guide">Sigma Computing is Vendor of Merit in Analytics and Data Buyers Guide</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">17 November 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=200&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=100&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=200&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=300&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=400&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=500&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png?width=600&name=MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">We are happy to share some insights </span><span data-contrast="none">about </span><a href="https://www.sigmacomputing.com/product"><span data-contrast="none">Sigma Computing</span></a><span data-contrast="none">drawn </span><span data-contrast="auto">from our latest market research, Ventana Research Buyers Guide: </span><span data-contrast="none">Analytics and Data, which assesses how well vendors’ offerings meet buyers’ requirements. </span></p> </div> <a href="https://www.isg-research.net/market-perspectives/sigma-computing-is-vendor-of-merit-in-analytics-and-data-buyers-guide"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/embedded-analytics">embedded analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytic-data-platforms">analytic data platforms</a>, <a href="https://www.isg-research.net/market-perspectives/tag/augmented-analytics">Augmented Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/collaborative-analytics">Collaborative Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/mobile-analytics">Mobile Analytics</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/aera-technology-earns-analytics-digital-innovation-award-for-2023">Aera Technology Earns Analytics Digital Innovation Award for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">08 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=100&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=300&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=400&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=500&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png?width=600&name=MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.</p> </div> <a href="https://www.isg-research.net/market-perspectives/aera-technology-earns-analytics-digital-innovation-award-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence-3">business intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/natural-language-processing">natural language processing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/uniphore-earns-customer-experience-digital-innovation-award-for-2023">Uniphore Earns Customer Experience Digital Innovation Award for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">07 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=100&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=300&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=400&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=500&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png?width=600&name=MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.</p> </div> <a href="https://www.isg-research.net/market-perspectives/uniphore-earns-customer-experience-digital-innovation-award-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/ascend.io-earns-data-digital-innovation-award-for-2023">Ascend.io Earns Data Digital Innovation Award for 2023</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">01 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=100&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=200&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=300&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=400&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=500&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png?width=600&name=MP_Ascend.io_Earns_Data_Digital_Innovation_Award_for_2023.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.</p> </div> <a href="https://www.isg-research.net/market-perspectives/ascend.io-earns-data-digital-innovation-award-for-2023"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-management">Data Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-operations">data operations</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a> <hr> </div> <script> // Check active classes var checkClass = function() { if ( $('.fil_item').hasClass('hide') ) { $('.fil_item').removeClass('hide'); 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dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2022/03">March 2022 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2022/02">February 2022 <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2022/01">January 2022 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/12">December 2021 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/11">November 2021 <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/10">October 2021 <span class="filter-link-count" dir="ltr">(5)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> </div> </span> <span id="hs_cos_wrapper_post_filter" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_filter" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_filter"><div class="block"> <h3>Posts by Topic</h3> <div class="widget-module"> <ul> <li> <a href="https://www.isg-research.net/market-perspectives/tag/agent-management">agent management <span class="filter-link-count" dir="ltr">(64)</span></a> </li> <li> <a href="https://www.isg-research.net/market-perspectives/tag/ai">AI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li> <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li> <a 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href="https://www.isg-research.net/market-perspectives/tag/process-automation-platforms">Process Automation Platforms <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/process-discovery-and-mining">Process Discovery and Mining <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/procure-to-pay">Procure-to-Pay <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/product-experience-management">product experience management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/product-information-management">Product Information Management <span class="filter-link-count" dir="ltr">(41)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/product-master-data-management">product master data management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/profitability-management">profitability management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/project-management">Project Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/property-technology">Property Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li 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href="https://www.isg-research.net/market-perspectives/tag/revenue-performance">Revenue Performance <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue-performance-management">Revenue Performance Management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/robotic-automation">robotic automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales-engagement">sales engagement <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/skills">Skills <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/streaming-data">Streaming Data <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/subscription-management">Subscription Management <span class="filter-link-count" dir="ltr">(40)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/supplier-relationship-management">Supplier Relationship Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sustainability-management">Sustainability Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/task-management">task management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer <span class="filter-link-count" dir="ltr">(46)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/wfm">WFM <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/work-management">Work Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/workforce-compensation">Workforce Compensation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management <span class="filter-link-count" dir="ltr">(37)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> 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src="https://www.isg-research.net/hs-fs/hub/2035844/hub_generated/module_assets/90531062927/1702386872146/module_90531062927_Header-Global.min.js"></script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "ISG Buyers Guide for Process Discovery and Mining Classifies and Rates Software Providers", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-discovery-and-mining-classifies-and-rates-software-providers", "datePublished": "22/11/2024", "dateModified": "22/11/2024", "articleBody": "ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Process Discovery and Mining: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research. Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force. ISG Research defines intelligent automation as an advanced approach to business process optimization that utilizes artificial intelligence (AI), machine learning (ML) and automation technologies. Intelligent automation enhances efficiency, reduces errors and improves decision-making across the enterprise. It shifts human resources from simple, repetitive tasks to more complex problem-solving activities while augmenting their capabilities through human-AI collaboration that embraces continuous learning systems and improves over time. ISG Research segments intelligent automation into four areas: Process Automation Platforms, Conversational Automation, Intelligent Document Processing and Process Discovery and Mining. Process discovery and mining analyzes event logs and system data to provide insights into business processes, identify inefficiencies and recommend change. They offer a data-driven approach to process optimization and continuous improvement. ISG Research predicts that this software segment will evolve into enterprise-wide process intelligence. Once enterprise process improvements are identified, process intelligence will coordinate with process orchestration and management to develop the most effective automation workflow. By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured and unstructured data, intelligent automation can lead to business process insights that contribute to innovation and competitive advantage. By 2026, one-half of enterprises will examine methods to gain intelligence on the events and activities of people and machines, elevating the importance of process mining technology. For chief information officers and IT leaders, process discovery and mining represent a strategic investment in digital transformation, offering the potential to gain valuable insights, streamline operations and make data-driven decisions to help enterprises be agile and responsive to changing market conditions. Process discovery and mining software has become a focal point in enterprise technology discussions, driven by the convergence of several critical factors. The acceleration of digital transformation, catalyzed by the COVID-19 pandemic, has increased the need for operational agility and modernization of legacy systems. This urgency, combined with advancements in AI and machine learning, has expanded process discovery and mining capabilities to handle complex cognitive tasks. The explosion of data across enterprises has further amplified the importance of this technology, as it offers powerful tools for processing and deriving insights from vast amounts of information, enabling data-driven decision-making at scale. Additionally, processing discovery and mining addresses the evolving workforce landscape by automating routine tasks and augmenting human capabilities, allowing workers to focus on higher-value, strategic activities. When an enterprise CIO or IT leader considers process discovery and mining software, the choice should correlate to the organization’s specific objectives, goals and desired outcomes. Process discovery and mining helps organizations identify deep insights into existing processes, pinpoint inefficiencies and drive continuous improvement. This technology is crucial for enterprises undergoing digital transformation, those looking to optimize complex business processes or organizations aiming to ensure compliance with industry regulations. It is particularly beneficial for businesses with intricate, multi-step processes that span various systems and departments. The choice of intelligent automation software should align with the enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making. GenAI and large language model technologies offer valuable capabilities in natural language understanding and processing, content generation and task automation, potentially streamlining operations and enhancing decision-making processes. It is crucial to understand the potential and challenges of these technologies. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. GenAI and LLMs are enhancing process discovery and mining capabilities through: Automated process narrative generation. LLMs can generate detailed, narrative descriptions of discovered processes, making it easier for stakeholders to understand complex process flows. Intelligent anomaly detection. By understanding the context and purpose of process steps, LLMs can identify anomalies that go beyond simple statistical deviations. Predictive process modeling. GenAI can create predictive models of how processes might evolve under different scenarios, aiding in strategic planning. Digital “process twins” are applied in simulations without impacting operational conditions. Automated improvement suggestions. Based on discovered processes and best practices, GenAI can propose specific process improvements or redesigns that affect a department or the entire enterprise organization. CIOs and IT leaders should approach intelligent automation software incorporating GenAI and LLMs with enthusiasm and caution. While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A holistic evaluation must include technical aspects and also business, ethical and strategic considerations. Other areas of focus include risk awareness, critical infrastructure, organizational readiness, governance and compliance and a long-term perspective on sustainability and scalability of AI approaches. Our Process Discovery and Mining Buyers Guide is designed to provide a 360-degree view of a software provider’s ability to use enterprise data to discover, standardize and optimize a variety of business processes and tasks. ISG believes a methodical approach is essential to maximize competitiveness. It is critical to select the right software provider and product to improve the performance of your enterprise’s people, process, information and technology components. The ISG Buyers Guide™ for Process Discovery and Mining evaluates product capabilities including cognitive automation, optical character recognition (OCR), natural language processing (NLP), AI/ML, predictive analytics, process discovery, process prioritization, application connectors and connector framework, automated model generation, process documentation, visual representation of processes, deviation detection from target models, customizable business rules, process pattern analysis and recommendation, continuous tracking of metrics, process improvement insights, data ingest from various sources, load balancing and data ingest optimization, creating digital “process twins,” create end-to-end process maps, citizen development with low-code / no-code / code-first interfaces, the ability to context switch between code-first and no-code interfaces, roles-based access controls, multilingual support, proactive risk mitigation, team collaboration features, task mining, and demonstrated investment in product capabilities. To be included in this Buyers Guide, software providers must meet or exceed the inclusion criteria and have commercially available products in one or more intelligent automation segments. This Buyers Guide report evaluates the following software providers that offer products addressing key elements of process discovery and mining: ABBYY, Appian, Automation Anywhere, Bizagi, Celonis, IBM, Microsoft, Nintex, Pegasystems, ProcessMaker, ServiceNow, Software AG, Tungsten Automation and UiPath. Software providers that provide process automation platforms, intelligent document processing or conversational automation capabilities are represented in separate Buyers Guide research reports. This research-based index evaluates the full business and information technology value of process discovery and mining software offerings. We encourage you to learn more about our Buyers Guide and its effectiveness as a provider selection and RFI/RFP tool. We urge organizations to do a thorough job of evaluating process discovery and mining offerings in this Buyers Guide as both the results of our in-depth analysis of these software providers and as an evaluation methodology. The Buyers Guide can be used to evaluate existing suppliers, plus provides evaluation criteria for new projects. Using it can shorten the cycle time for an RFP and the definition of an RFI. The Buyers Guide for Process Discovery and Mining in 2024 finds ServiceNow first on the list, followed by Microsoft and UiPath. Software providers that rated in the top three of any category ﹘ including the product and customer experience dimensions ﹘ earn the designation of Leader. The Leaders in Product Experience are: ServiceNow Microsoft Celonis The Leaders in Customer Experience are: ServiceNow UiPath IBM The Leaders across any of the seven categories are: ServiceNow and UiPath, which has achieved this rating in six of the seven categories. Appian in three categories. Automation Anywhere in two categories. Celonis, IBM, Microsoft and ProcessMaker in one category. The overall performance chart provides a visual representation of how providers rate across product and customer experience. Software providers with products scoring higher in a weighted rating of the five product experience categories place farther to the right. The combination of ratings for the two customer experience categories determines their placement on the vertical axis. As a result, providers that place closer to the upper-right are “exemplary” and rated higher than those closer to the lower-left and identified as providers of “merit.” Software providers that excelled at customer experience over product experience have an “assurance” rating, and those excelling instead in product experience have an “innovative” rating. Note that close provider scores should not be taken to imply that the packages evaluated are functionally identical or equally well-suited for use by every enterprise or process. Although there is a high degree of commonality in how organizations handle process discovery and mining, there are many idiosyncrasies and differences that can make one provider’s offering a better fit than another. ISG Research has made every effort to encompass in this Buyers Guide the overall product and customer experience from our process discovery and mining blueprint, which we believe reflects what a well-crafted RFP should contain. Even so, there may be additional areas that affect which software provider and products best fit an enterprise’s particular requirements. Therefore, while this research is complete as it stands, utilizing it in your own organizational context is critical to ensure that products deliver the highest level of support for your projects. You can find more details on our community as well as on our expertise in the research for this Buyers Guide.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/ISG_Buyers_Guide_for_Process_Discovery_and_Mining_Classifies_and_Rates_Software_Providers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "ISG Buyers Guide for Process Automation Platforms Classifies and Rates Software Providers", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-process-automation-platforms-classifies-and-rates-software-providers", "datePublished": "21/11/2024", "dateModified": "21/11/2024", "articleBody": "ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Process Automation Platforms: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research. Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force. ISG Research defines intelligent automation as an advanced approach to business process optimization that utilizes artificial intelligence (AI), machine learning (ML) and automation technologies. Intelligent automation enhances efficiency, reduces errors and improves decision-making across the enterprise. It shifts human resources from simple, repetitive tasks to more complex problem-solving activities while augmenting their capabilities through human-AI collaboration that embraces continuous learning systems and improves over time. ISG Research segments intelligent automation into four areas: Process Automation Platforms, Conversational Automation, Intelligent Document Processing and Process Discovery and Mining. Process automation platforms, which form the foundation of intelligent automation, automate repetitive, rule-based tasks across various applications and systems. Originally designed using robotic process automation (RPA), they emulate human actions to perform high-volume, transactional activities efficiently and without error. ISG Research anticipates that RPA and generative AI (GenAI) will remain integral to task and process automation and that the software segment will soon focus on process orchestration and management. By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured and unstructured data, intelligent automation with process automation platforms can lead to business process insights that contribute to innovation and competitive advantage. We assert that by 2026, RPA technology will evolve to address the broader needs of intelligent automation and distributed cloud architectures, and will be delivered as a SaaS platform, reducing the need for complex infrastructure setup and maintenance. For chief information officers and IT leaders, task and process automation represents a strategic investment in digital transformation, offering the potential to enhance operational efficiency, improved accuracy and consistency, and drive greater innovation and agility. Process automation platform software has become a focal point in enterprise technology discussions, driven by the convergence of several critical factors. The acceleration of digital transformation, catalyzed by the COVID-19 pandemic, has increased the need for operational agility and modernization of legacy systems. This urgency, combined with advancements in AI and machine learning, has expanded process automation capabilities to handle complex cognitive tasks. The explosion of data across enterprises has further amplified the importance of this technology, as it offers powerful tools for processing and deriving insights from vast amounts of information, enabling data-driven decision-making at scale. Additionally, process automation platforms address the evolving workforce landscape by automating routine tasks and augmenting human capabilities, allowing workers to focus on higher-value, strategic activities. Process automation platforms, which support an enterprise’s goal to increase operational efficiency, reduce errors in repetitive tasks and free up human resources for more strategic work. These platforms are particularly beneficial for organizations looking to streamline high-volume, rule-based processes across multiple departments or legacy systems. They offer quick wins in cost reduction and productivity gains, suitable for businesses seeking rapid return on investment from automation initiatives. The choice of intelligent automation software should align with the enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making. GenAI and large language model technologies offer valuable capabilities in natural language understanding and processing, content generation and task automation, potentially streamlining operations and enhancing decision-making processes. It is crucial to understand the potential and challenges of these technologies. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. GenAI and LLMs are enhancing process automation platform software in several ways, including: Automated code generation, with large language models generating code snippets or entire scripts based on natural language descriptions of desired automation tasks. This speeds the development of automation workflows and reduces the technical expertise required to create automations. Natural language process design, which allows users to describe complex processes in plain language and generates a visual flowchart or process map, making it easier for non-technical staff to contribute to automation projects. Intelligent decision-making, using large language models to analyze vast amounts of historical data and current content to make more granular decisions within automation workflows, handling exceptions and edge cases more effectively. Dynamic process optimization, using GenAI to suggest process improvements by analyzing execution data and identifying inefficiencies or bottlenecks on a continuous basis. CIOs and IT leaders should approach intelligent automation software incorporating GenAI and LLMs with enthusiasm and caution. While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A holistic evaluation must include technical aspects and also business, ethical and strategic considerations. Other areas of focus include risk awareness, critical infrastructure, organizational readiness, governance and compliance and a long-term perspective on sustainability and scalability of AI approaches. Our Process Automation Platforms Buyers Guide is designed to provide a 360-degree view of a software provider’s ability to use enterprise data to standardize and optimize a variety of business processes and tasks. ISG believes a methodical approach is essential to maximize competitiveness. It is critical to select the right software provider and product to improve the performance of your enterprise’s people, process, information and technology components. The ISG Buyers Guide™ for Process Automation Platforms evaluates product capabilities including attended and unattended RPA, system integrations, natural language processing (NLP), data analytics, workflow builders, user interface, AI/ML, cognitive automation, load balancing, citizen developers, error handling and exceptions, and demonstrated investment in product capabilities. To be included in this Buyers Guide, software providers must meet or exceed the inclusion criteria and have commercially available products in task and process automation. This Buyers Guide report evaluates the following software providers that offer products addressing key elements of process automation platforms: Appian, Automation Anywhere, Datamatics, Fortra, IBM, Microsoft, MuleSoft, Newgen, Nintex, Nividous, Pegasystems, ProcessMaker, SAP, ServiceNow, SS&C Blue Prism, Tungsten Automation, UiPath and Worksoft. Software providers that offer intelligent document processing, conversational automation or process discovery capabilities are represented in separate Buyers Guide research reports. This research-based index evaluates the full business and information technology value of process automation platform software offerings. We encourage you to learn more about our Buyers Guide and its effectiveness as a provider selection and RFI/RFP tool. We urge organizations to do a thorough job of evaluating process automation platform offerings in this Buyers Guide as both the results of our in-depth analysis of these software providers and as an evaluation methodology. The Buyers Guide can be used to evaluate existing suppliers, plus provides evaluation criteria for new projects. Using it can shorten the cycle time for an RFP and the definition of an RFI. The Buyers Guide for Process Automation Platforms in 2024 finds ServiceNow first on the list, followed by UiPath and Appian. Software providers that rated in the top three of any category ﹘ including the product and customer experience dimensions ﹘ earn the designation of Leader. The Leaders in Product Experience are: UiPath ServiceNow Automation Anywhere The Leaders in Customer Experience are: ServiceNow UiPath IBM The Leaders across any of the seven categories are: UiPath, which has achieved this rating in seven of the seven categories. ServiceNow in five categories. Appian and Automation Anywhere in three categories. MuleSoft, SAP and SS&C Blue Prism in one category. The overall performance chart provides a visual representation of how providers rate across product and customer experience. Software providers with products scoring higher in a weighted rating of the five product experience categories place farther to the right. The combination of ratings for the two customer experience categories determines their placement on the vertical axis. As a result, providers that place closer to the upper-right are “exemplary” and rated higher than those closer to the lower-left and identified as providers of “merit.” Software providers that excelled at customer experience over product experience have an “assurance” rating, and those excelling instead in product experience have an “innovative” rating. Note that close provider scores should not be taken to imply that the packages evaluated are functionally identical or equally well-suited for use by every enterprise or process. Although there is a high degree of commonality in how organizations handle process automation platforms, there are many idiosyncrasies and differences that can make one provider’s offering a better fit than another. ISG Research has made every effort to encompass in this Buyers Guide the overall product and customer experience from our process automation platform blueprint, which we believe reflects what a well-crafted RFP should contain. Even so, there may be additional areas that affect which software provider and products best fit an enterprise’s particular requirements. Therefore, while this research is complete as it stands, utilizing it in your own organizational context is critical to ensure that products deliver the highest level of support for your projects. You can find more details on our community as well as on our expertise in the research for this Buyers Guide.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/ISG_Buyers_Guide_for_Process_Automation_Platforms_Classifies_and_Rates_Software_Providers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "ISG Buyers Guide for Intelligent Document Processing Classifies and Rates Software Providers", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-document-processing-classifies-and-rates-software-providers", "datePublished": "20/11/2024", "dateModified": "20/11/2024", "articleBody": "ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Intelligent Document Processing: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research. Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force. ISG Research defines intelligent automation as an advanced approach to business process optimization that utilizes artificial intelligence, machine learning and automation technologies. Intelligent automation enhances efficiency, reduces errors and improves decision-making across the enterprise. It shifts human resources from simple, repetitive tasks to more complex problem-solving activities while augmenting their capabilities through human-AI collaboration that embraces continuous learning systems and improves over time. ISG Research segments intelligent automation into four areas: Process Automation Platforms, Conversational Automation, Intelligent Document Processing and Process Discovery and Mining. Intelligent document processing focuses on the automated extraction, classification, analysis and processing of information from various document types, including structured, semi-structured and unstructured formats. It combines optical character recognition, natural language processing and machine learning to understand and act upon document content. ISG Research predicts the core functions of IDP will assist process orchestration and management systems in refining automation workflow that adapts to increasingly unstructured document sources. By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured and unstructured data, intelligent automation can lead to business process insights that contribute to innovation and competitive advantage. By 2025, intelligent document processing software providers will be foundational for improving workflow, data entry and data processing in the growth of intelligent automation. For chief information officers and IT leaders, intelligent document processing represents a strategic investment in digital transformation, improving operational efficiency, enhancing compliance with regulations, and informing strategy and driving innovation. Intelligent document processing has become a focal point in enterprise technology discussions, driven by the convergence of several critical factors. The acceleration of digital transformation, catalyzed by the COVID-19 pandemic, has increased the need for operational agility and modernization of legacy systems. This urgency, combined with advancements in AI and machine learning, has expanded intelligent document processing capabilities to handle complex cognitive tasks. The explosion of data across enterprises has further amplified the importance of this technology, as it offers powerful tools for processing and deriving insights from vast amounts of information, enabling data-driven decision-making at scale. Additionally, intelligent document processing addresses the evolving workforce landscape by automating routine tasks and augmenting human capabilities, allowing workers to focus on higher-value, strategic activities. When an enterprise CIO or IT leader considers intelligent document processing software, the choice should correlate to the organization’s specific objectives, goals and desired outcomes. Intelligent document processing benefits organization dealing with a large volume of documents. It accelerates document-centric processes, improves data accuracy and enhances compliance. This technology is especially valuable for enterprises in document-intensive industries like finance, healthcare or legal services. It also benefits companies looking to digitize operations, reduce manual data entry and gain faster insights from document-based information. The choice of intelligent automation software should align with the enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making. GenAI and large language model technologies offer valuable capabilities in natural language understanding and processing, content generation and task automation, potentially streamlining operations and enhancing decision-making processes. It is crucial to understand the potential and challenges of these technologies. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. GenAI and LLMs are revolutionizing IDP software by: Enhancing the understanding of unstructured data. LLMs can better interpret context and intent in unstructured documents, improving extraction accuracy for complex or ambiguous information. Adaptive template generation. Instead of relying on pre-defined document structure templates, GenAI creates and refines document templates on the fly, allowing for processing of unfamiliar document formats. Content summarization and analysis. LLMs can generate concise summaries of lengthy documents, extract key insights and even provide a side-by-side comparison of information across documents. Automating document generation. Based on extracted data and predefined rules, GenAI can create new documents, reports or responses. CIOs and IT leaders should approach intelligent automation software incorporating GenAI and LLMs with enthusiasm and caution. While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A holistic evaluation must include technical aspects and also business, ethical and strategic considerations. Other areas of focus include risk awareness, critical infrastructure, organizational readiness, governance and compliance and a long-term perspective on sustainability and scalability of AI approaches. Our Intelligent Document Processing Buyers Guide is designed to provide a 360-degree view of a software provider’s ability to use enterprise data to standardize and optimize a variety of document types. ISG believes a methodical approach is essential to maximize competitiveness. It is critical to select the right software provider and product to improve the performance of your enterprise’s people, process, information and technology components. The ISG Buyers Guide™ for intelligent document processing evaluates product capabilities including data extraction and recognition, document classification and categorization, system integration, data export, error reduction, human validation, ML model scalability and adaptability, no-code/low-code/code-first environments and demonstrated investment in product capabilities. To be included in this Buyers Guide, software providers must meet or exceed the inclusion criteria and have commercially available products in intelligent document processing. This Buyers Guide report evaluates the following software providers that offer products addressing key elements of intelligent document processing: ABBYY, airSlate, Appian, Automation Anywhere, Datamatics, Fortra, HCLTech, Hyperscience, IBM, Microsoft, MuleSoft, Nividous, OpenText, ProcessMaker, Rossum, ServiceNow, SS&C Blue Prism, Tungsten Automation and UiPath. Software providers that provide process automation platforms, conversational automation or process discovery capabilities are represented in separate Buyers Guide research reports. This research-based index evaluates the full business and information technology value of intelligent document processing software offerings. We encourage you to learn more about our Buyers Guide and its effectiveness as a provider selection and RFI/RFP tool. We urge organizations to do a thorough job of evaluating intelligent document processing offerings in this Buyers Guide as both the results of our in-depth analysis of these software providers and as an evaluation methodology. The Buyers Guide can be used to evaluate existing suppliers, plus provides evaluation criteria for new projects. Using it can shorten the cycle time for an RFP and the definition of an RFI. The Buyers Guide for Intelligent Document Processing in 2024 finds ServiceNow first on the list, followed by UiPath and Automation Anywhere. Software providers that rated in the top three of any category ﹘ including the product and customer experience dimensions ﹘ earn the designation of Leader. The Leaders in Product Experience are: ServiceNow Hyperscience Automation Anywhere The Leaders in Customer Experience are: ServiceNow UiPath IBM The Leaders across any of the seven categories are: ServiceNow and UiPath, which has achieved this rating in six of the seven categories. Appian in three categories. Automation Anywhere in two categories. Hyperscience, MuleSoft, OpenText and SS&C Blue Prism in one category. The overall performance chart provides a visual representation of how providers rate across product and customer experience. Software providers with products scoring higher in a weighted rating of the five product experience categories place farther to the right. The combination of ratings for the two customer experience categories determines their placement on the vertical axis. As a result, providers that place closer to the upper-right are “exemplary” and rated higher than those closer to the lower-left and identified as providers of “merit.” Software providers that excelled at customer experience over product experience have an “assurance” rating, and those excelling instead in product experience have an “innovative” rating. Note that close provider scores should not be taken to imply that the packages evaluated are functionally identical or equally well-suited for use by every enterprise or process. Although there is a high degree of commonality in how organizations handle intelligent document processing, there are many idiosyncrasies and differences that can make one provider’s offering a better fit than another. ISG Research has made every effort to encompass in this Buyers Guide the overall product and customer experience from our intelligent document processing blueprint, which we believe reflects what a well-crafted RFP should contain. Even so, there may be additional areas that affect which software provider and products best fit an enterprise’s particular requirements. Therefore, while this research is complete as it stands, utilizing it in your own organizational context is critical to ensure that products deliver the highest level of support for your projects. You can find more details on our community as well as on our expertise in the research for this Buyers Guide.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/ISG_Buyers_Guide_for_Intelligent_Document_Processing_Classifies_and_Rates_Software_Providers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "ISG Buyers Guide for Conversational Automation Classifies and Rates Software Providers", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-conversational-automation-classifies-and-rates-software-providers", "datePublished": "19/11/2024", "dateModified": "19/11/2024", "articleBody": "ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Conversational Automation: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research. Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force. ISG Research defines intelligent automation as an advanced approach to business process optimization that utilizes artificial intelligence (AI), machine learning (ML) and automation technologies. Intelligent automation enhances efficiency, reduces errors and improves decision-making across the enterprise. It shifts human resources from simple, repetitive tasks to more complex problem-solving activities while augmenting their capabilities through human-AI collaboration that embraces continuous learning systems and improves over time. ISG Research segments intelligent automation into four areas: Process Automation Platforms, Conversational Automation, Intelligent Document Processing and Process Discovery and Mining. Conversational automation uses AI-powered agents, chatbots and virtual assistants to automate customer interactions and internal processes. These systems can understand natural language, sentiment and intent, producing relevant responses and execute actions based on user input. Regardless of external or internal use cases, ISG Research believes that in the coming years, conversation automation will have greater integration with process orchestration and management platforms. By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured and unstructured data, intelligent automation can lead to business process insights that contribute to innovation and competitive advantage. Through 2027, enterprises that have not embraced voice and chat conversational computing to simplify business application interactions will be at a competitive disadvantage. For chief information officers and IT leaders, intelligent automation represents a strategic investment in digital transformation, offering the potential to enhance customer engagement, reduce the workload on human agents and gather insights from customer interactions to drive efficiency, agility and innovation. Conversational automation has become a focal point in enterprise technology discussions, driven by the convergence of several critical factors. The acceleration of digital transformation, catalyzed by the COVID-19 pandemic, has increased the need for operational agility and modernization of legacy systems. This urgency, combined with advancements in AI and ML, has expanded conversational automation capabilities to handle complex cognitive tasks that benefit both the workforce and customer engagement. The explosion of data across enterprises has further amplified the importance of this technology, as it offers powerful tools for processing and deriving insights from vast amounts of information, enabling data-driven decision-making at scale. Additionally, conversational automation addresses the evolving workforce landscape by automating routine tasks and augmenting human capabilities, allowing workers to focus on higher-value, strategic activities. When an enterprise CIO or IT leader considers conversational automation software, the choice should correlate to the organization’s specific objectives, goals and desired outcomes. Conversational automation supports enhanced customer and worker experiences, provides 24/7 support and reduces the workload on customer service teams. This technology is particularly useful for enterprises with high customer interaction volumes, those looking to scale customer service operations without proportionally increasing costs or organizations aiming to provide personalized interactions at scale. It is also valuable for enterprises seeking to improve internal support functions such as IT helpdesks or HR services. The choice of intelligent automation software should align with the enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making. GenAI and large language model (LLM) technologies offer valuable capabilities in natural language understanding and processing, content generation and task automation, potentially streamlining operations and enhancing decision-making processes. It is crucial to understand the potential and challenges of these technologies. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. GenAI and LLMs are elevating conversational automation through: More natural and context-aware interactions. LLMs enable chatbots and virtual assistants to understand and respond to queries, maintaining context over longer, multi-turn conversations. Dynamic response generation. Instead of relying on pre-scripted responses, systems can generate unique, contextually appropriate responses in real time, including contact summaries for customer engagement emails and knowledge management. Multilingual support. LLMs provide interactions across multiple languages without the need for separate models for each language. CIOs and IT leaders should approach intelligent automation software incorporating GenAI and LLMs with enthusiasm and caution. While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A holistic evaluation must include technical aspects and also business, ethical and strategic considerations. Other areas of focus include risk awareness, critical infrastructure, organizational readiness, governance and compliance and a long-term perspective on sustainability and scalability of AI approaches. Our Conversational Automation Buyers Guide is designed to provide a 360-degree view of a software provider’s ability to use enterprise data to standardize and optimize a variety of customer and workforce interactions. ISG believes a methodical approach is essential to maximize competitiveness. It is critical to select the right software provider and product to improve the performance of your enterprise’s people, process, information and technology components. This Conversational Automation Buyers Guide evaluates products based on capabilities including natural language processing, natural language understanding, artificial intelligence and machine learning, dialogue management, channel integration, back-end system integration, access controls for platform users, life cycle management, implementation of no-code/low-code/code-first principles for citizen developers and traditional coders, analytics tools, intent and entity tuning, A/B flow testing tools, flexibility of intent models across industries and use cases, multilingual support, business customization options, voice enablement, omnichannel abilities beyond websites and mobile applications, and demonstrated investment in functionality. To be included in this Buyers Guide, software providers must meet or exceed the inclusion criteria and have commercially available products in conversational automation. This Buyers Guide report evaluates the following software providers that offer products addressing key elements of conversational automation: [24]7.ai, Amelia, AWS, Engageware, Google Cloud, HCLSoftware, IBM, Kore.ai, LivePerson, Microsoft, Pegasystems, ServiceNow, Sinch, Sprinklr, Uniphore, Verint and Yellow.ai. Software providers that provide process automation platforms, intelligent document processing or process discovery capabilities are represented in separate Buyers Guide research reports. This research-based index evaluates the full business and information technology value of conversational automation software offerings. We encourage you to learn more about our Buyers Guide and its effectiveness as a provider selection and RFI/RFP tool. We urge organizations to do a thorough job of evaluating conversational automation offerings in this Buyers Guide as both the results of our in-depth analysis of these software providers and as an evaluation methodology. The Buyers Guide can be used to evaluate existing suppliers, plus provides evaluation criteria for new projects. Using it can shorten the cycle time for an RFP and the definition of an RFI. The Buyers Guide for Conversational Automation in 2024 finds ServiceNow first on the list, followed by Verint and IBM. Software providers that rated in the top three of any category ﹘ including the product and customer experience dimensions ﹘ earn the designation of Leader. The Leaders in Product Experience are: ServiceNow Verint Sinch The Leaders in Customer Experience are: ServiceNow Verint IBM The Leaders across any of the seven categories are: ServiceNow, which has achieved this rating in six of the seven categories. Pegasystems in three categories. Amelia, Google Cloud, Sinch and Verint in two categories. MuleSoft and IBM in one category. The overall performance chart provides a visual representation of how providers rate across product and customer experience. Software providers with products scoring higher in a weighted rating of the five product experience categories place farther to the right. The combination of ratings for the two customer experience categories determines their placement on the vertical axis. As a result, providers that place closer to the upper-right are “exemplary” and rated higher than those closer to the lower-left and identified as providers of “merit.” Software providers that excelled at customer experience over product experience have an “assurance” rating, and those excelling instead in product experience have an “innovative” rating. Note that close provider scores should not be taken to imply that the packages evaluated are functionally identical or equally well-suited for use by every enterprise or process. Although there is a high degree of commonality in how organizations handle conversational automation, there are many idiosyncrasies and differences that can make one provider’s offering a better fit than another. ISG Research has made every effort to encompass in this Buyers Guide the overall product and customer experience from our conversational automation blueprint, which we believe reflects what a well-crafted RFP should contain. Even so, there may be additional areas that affect which software provider and products best fit an enterprise’s particular requirements. Therefore, while this research is complete as it stands, utilizing it in your own organizational context is critical to ensure that products deliver the highest level of support for your projects. You can find more details on our community as well as on our expertise in the research for this Buyers Guide.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/ISG_Buyers_Guide_for_Conversational_Automation_Classifies_and_Rates_Software_Providers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "ISG Buyers Guide for Intelligent Automation Classifies and Rates Software Providers", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/isg-buyers-guide-for-intelligent-automation-classifies-and-rates-software-providers", "datePublished": "18/11/2024", "dateModified": "18/11/2024", "articleBody": "ISG Research is happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Intelligent Automation: ISG Research Buyers Guide is the distillation of a year of market and product research by ISG Research. Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force. ISG Research defines intelligent automation as an advanced approach to business process optimization that utilizes artificial intelligence (AI), machine learning (ML) and automation technologies. Intelligent automation enhances efficiency, reduces errors and improves decision-making across the enterprise. It shifts human resources from simple, repetitive tasks to more complex problem-solving activities while augmenting their capabilities through human-AI collaboration that embraces continuous learning systems and improves over time. By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured and unstructured data, intelligent automation can lead to business process insights that contribute to innovation and competitive advantage. We assert that by 2026, one-half of enterprises will use intelligent automation technologies to interconnect disparate applications and systems across public and private cloud computing environments to optimize digital efficiencies. For chief information officers and IT leaders, intelligent automation represents a strategic investment in digital transformation, offering the potential to advance business processes, improve customer experiences and create new opportunities for technology-business alignment. Intelligent automation encompasses four primary enterprise software categories, each addressing specific aspects of operations, such as: Process automation platforms, which form the foundation of intelligent automation, automating repetitive, rule-based tasks across various applications and systems. Originally designed using robotic process automation, they emulate human actions to perform high-volume, transactional activities efficiently and without error. ISG Research anticipates that RPA and Generative AI (GenAI) will remain integral to process automation and that the software segment will soon focus on process orchestration and management. Conversational automation, which uses AI-powered chatbots and virtual assistants to automate customer interactions and internal processes. These systems can understand natural language, sentiment and intent, producing relevant responses and executing actions based on user input. Regardless of external or internal use cases, ISG Research believes that, in the coming years, conversation automation will have greater integration with process orchestration and management platforms. Intelligent document processing, which focuses on the automated extraction, classification, analysis and processing of information from various document types, including structured, semi-structured and unstructured formats. It combines optical character recognition, natural language processing (NLP) and ML to understand and act upon document content. ISG Research predicts the core functions of IDP will assist process orchestration and management systems in refining automation workflow that adapts to increasingly unstructured document sources. Process discovery and mining, which analyze event logs and system data to provide insights into business processes, identify inefficiencies and recommend change. They offer a data-driven approach to process optimization and continuous improvement. ISG Research predicts that this software segment will evolve into enterprise-wide process intelligence. Once enterprise process improvements are identified, process intelligence will coordinate with process orchestration and management to develop the most effective automation workflow. The intelligent automation software category integrates these four product types to create an ecosystem that can: Automate simple and complex tasks across departments and the entire enterprise. Continuously learn and adapt to changing business conditions. Augment human capabilities and shift focus to higher-value activities. Improve decision-making through data-driven insights. Enhance operational efficiency, reduce errors and drive enterprise change. Intelligent automation has become a focal point in enterprise technology discussions, driven by the convergence of several critical factors. The acceleration of digital transformation, catalyzed by the COVID-19 pandemic, has increased the need for operational agility and modernization of legacy systems. This urgency, combined with advancements in AI and ML, has expanded intelligent automation capabilities to handle complex cognitive tasks. The explosion of data across enterprises has further amplified the importance of this technology, as it offers powerful tools for processing and deriving insights from vast amounts of information, enabling data-driven decision-making at scale. Additionally, intelligent automation addresses the evolving workforce landscape by automating routine tasks and augmenting human capabilities, allowing workers to focus on higher-value, strategic activities. When an enterprise CIO or IT leader considers intelligent automation software, the choice between process automation platforms, intelligent document processing, conversational automation and process discovery should correlate to the organization’s specific objectives, goals and desired outcomes. These options support varying needs, such as: Process automation platforms, which support an enterprise’s goal to increase operational efficiency, reduce errors in repetitive tasks and free up human resources for more strategic work. These platforms are particularly beneficial for organizations looking to streamline high-volume, rule-based processes across multiple departments or legacy systems. They offer quick wins in cost reduction and productivity gains, making them suitable for businesses seeking rapid return on investment from automation initiatives. Intelligent document processing, which benefits enterprises dealing with a large volume of documents. It accelerates document-centric processes, improves data accuracy and enhances compliance. This technology is especially valuable for enterprises in document-intensive industries like finance, healthcare or legal services. It also benefits companies looking to digitize operations, reduce manual data entry and gain faster insights from document-based information. Conversational automation, which supports enhanced customer and worker experiences, provides 24/7 support and reduces the workload on customer service teams. This technology is particularly useful for enterprises with high customer interaction volumes, those looking to scale customer service operations without proportionally increasing costs or organizations aiming to provide personalized interactions at scale. It is also valuable for enterprises seeking to improve internal support functions such as IT helpdesks or HR services. Process discovery and mining, which helps organizations identify deep insights into existing processes, pinpoint inefficiencies and drive continuous improvement. This technology is crucial for enterprises undergoing digital transformation, those looking to optimize complex business processes or organizations aiming to ensure compliance with industry regulations. It is particularly beneficial for businesses with intricate, multi-step processes that span various systems and departments. The choice of intelligent automation software should align with the enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making. GenAI and large language model (LLM) technologies offer valuable capabilities in natural language understanding and processing, content generation and task automation, potentially streamlining operations and enhancing decision-making processes. It is crucial to understand the potential and challenges of these technologies. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. GenAI and LLMs are enhancing process automation platform software in several ways, including: Automated code generation, with LLMs generating code snippets or entire scripts based on natural language descriptions of desired automation tasks. This speeds the development of automation workflows and reduces the technical expertise required to create automations. Natural language process design, which allows users to describe complex processes in plain language and generates a visual flowchart or process map, making it easier for non-technical staff to contribute to automation projects. Intelligent decision-making, using LLMs to analyze vast amounts of historical data and current content to make more granular decisions within automation workflows, handling exceptions and edge cases more effectively. Dynamic process optimization, using GenAI to suggest process improvements by analyzing execution data and identifying inefficiencies or bottlenecks on a continuous basis. GenAI and LLMs are revolutionizing IDP software by: Enhancing the understanding of unstructured data. LLMs can better interpret context and intent in unstructured documents, improving extraction accuracy for complex or ambiguous information. Adaptive template generation. Instead of relying on pre-defined document structure templates, GenAI creates and refines document templates on the fly, allowing for processing of unfamiliar document formats. Content summarization and analysis. LLMs can generate concise summaries of lengthy documents, extract key insights and even provide a side-by-side comparison of information across documents. Automating document generation. Based on extracted data and predefined rules, GenAI can create new documents, reports or responses. GenAI and LLMs are elevating conversational automation through: More natural and context-aware interactions. LLMs enable chatbots and virtual assistants to understand and respond to queries, maintaining context over longer, multi-turn conversations. Dynamic response generation. Instead of relying on pre-scripted responses, systems can generate unique, contextually appropriate responses in real time, including contact summaries for customer engagement emails and knowledge management. Multilingual support. LLMs provide interactions across multiple languages without the need for separate models for each language. GenAI and LLMs are enhancing process discovery and mining capabilities through: Automated process narrative generation. LLMs can generate detailed, narrative descriptions of discovered processes, making it easier for stakeholders to understand complex process flows. Intelligent anomaly detection. By understanding the context and purpose of process steps, LLMs can identify anomalies that go beyond simple statistical deviations. Predictive process modeling. GenAI can create predictive models of how processes might evolve under different scenarios, aiding in strategic planning. Digital “process twins” are applied in simulations without impacting operational conditions. Automated improvement suggestions. Based on discovered processes and best practices, GenAI can propose specific process improvements or redesigns that affect a department or the entire enterprise organization. CIOs and IT leaders should approach intelligent automation software incorporating GenAI and LLMs with enthusiasm and caution. While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A holistic evaluation must include technical aspects and also business, ethical and strategic considerations. Other areas of focus include risk awareness, critical infrastructure, organizational readiness, governance and compliance and a long-term perspective on sustainability and scalability of AI approaches. Our Intelligent Automation Buyers Guide is designed to provide a 360-degree view of a software provider’s ability to use enterprise data to standardize and optimize a variety of business processes and tasks. As such, the Intelligent Automation Buyers Guide includes the full breadth of services and functionality. Software providers that provide process automation platforms, intelligent document processing, conversational automation or process discovery capabilities are represented in separate Buyers Guide research reports. ISG believes a methodical approach is essential to maximize competitiveness. It is critical to select the right software provider and product to improve the performance of your enterprise’s people, process, information and technology components. This Intelligent Automation Buyers Guide evaluates products based on three software segments, including process automation platforms, intelligent document processing and process discovery and mining. Conversational automation is evaluated in a separate Buyers Guide. Capabilities evaluated for intelligent automation include enterprise system integration, natural language, workflows, AI and cognitive technologies, balancing workloads, performance monitoring and analysis, citizen developer support, error handling, data extraction, document classification, human-in-the-loop validation, use of low-code/no-code/code-first tools, user access controls, flow testing, simulations and scenario planning, multilingual support, voice enablement, omnichannel support, business rules and compliance, risk mitigation and collaborative features. To be included in this Buyers Guide, software providers must meet or exceed the inclusion criteria and have commercially available products in these three intelligent automation segments. This Buyers Guide report evaluates the following software providers that offer products addressing key elements of process automation, intelligent document processing and process discovery and mining for inclusion in intelligent automation: Appian, Automation Anywhere, IBM, Microsoft, ProcessMaker, ServiceNow, Tungsten Automation and UiPath. This research-based index evaluates the full business and information technology value of intelligent automation software offerings. We encourage you to learn more about our Buyers Guide and its effectiveness as a provider selection and RFI/RFP tool. We urge organizations to do a thorough job of evaluating intelligent automation offerings in this Buyers Guide as both the results of our in-depth analysis of these software providers and as an evaluation methodology. The Buyers Guide can be used to evaluate existing suppliers, plus provides evaluation criteria for new projects. Using it can shorten the cycle time for an RFP and the definition of an RFI. The Buyers Guide for Intelligent Automation in 2024 finds ServiceNow first on the list, followed by UiPath and Microsoft. Software providers that rated in the top three of any category ﹘ including the product and customer experience dimensions ﹘ earn the designation of Leader. The Leaders in Product Experience are: ServiceNow UiPath Microsoft The Leaders in Customer Experience are: ServiceNow UiPath IBM The Leaders across any of the seven categories are: ServiceNow and UiPath, which has achieved this rating in seven of the seven categories. Appian in three categories. Automation Anywhere in two categories. IBM and ProcessMaker in one category. The overall performance chart provides a visual representation of how providers rate across product and customer experience. Software providers with products scoring higher in a weighted rating of the five product experience categories place farther to the right. The combination of ratings for the two customer experience categories determines their placement on the vertical axis. As a result, providers that place closer to the upper-right are “exemplary” and rated higher than those closer to the lower-left and identified as providers of “merit.” Software providers that excelled at customer experience over product experience have an “assurance” rating, and those excelling instead in product experience have an “innovative” rating. Note that close provider scores should not be taken to imply that the packages evaluated are functionally identical or equally well-suited for use by every enterprise or process. Although there is a high degree of commonality in how organizations handle intelligent automation, there are many idiosyncrasies and differences that can make one provider’s offering a better fit than another. ISG Research has made every effort to encompass in this Buyers Guide the overall product and customer experience from our intelligent automation blueprint, which we believe reflects what a well-crafted RFP should contain. Even so, there may be additional areas that affect which software provider and products best fit an enterprise’s particular requirements. Therefore, while this research is complete as it stands, utilizing it in your own organizational context is critical to ensure that products deliver the highest level of support for your projects. You can find more details on our community as well as on our expertise in the research for this Buyers Guide.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/ISG_Buyers_Guide_for_Intelligent_Automation_Classifies_and_Rates_Software_Providers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Oracle Earns Digital Technology Digital Innovation Award for 2024", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/oracle-earns-digital-technology-digital-innovation-award-for-2024", "datePublished": "22/10/2024", "dateModified": "22/10/2024", "articleBody": "The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an enterprise. Our goal is to recognize technology and providers that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has awarded Oracle its prestigious 2024 Digital Technology Digital Innovation Award for Oracle Cloud Infrastructure (OCI). This award is given to the provider that best exemplifies innovation in the technologies that support any or all of the following areas: Business Continuity, Cloud Computing, DevOps and Platforms, Digital Security, Intelligent Automation, IoT and Edge Computing, ITOps, IT Service Management and Observability. All finalists in the areas of expertise — AI, Analytics and Data, Customer Experience, Digital Business, Digital Technology, Human Capital Management, Marketing, Office of Finance, Office of Revenue and Operations and Supply Chain — are considered for this award. Enterprises can achieve significant innovation through the deployment and use of digital technology. Technologies such as business continuity, cloud computing, DevOps platforms, digital security, edge computing, intelligent automation, internet of things, ITOps, ITSM and observability can improve both efficiency and effectiveness for the business and its IT operations. Embracing emerging technology is a necessity in today’s competitive market environment to enable the workforce and customers to engage effectively and to elevate the potential return on the organization’s assets. Ventana Research selected Oracle for the 17th Annual Digital Business Digital Innovation Award for its innovation in Oracle Cloud Infrastructure (OCI) and ability to operate its platforms and tools on its cloud platforms and within other cloud service providers like Microsoft Azure and Google Cloud. It also has witnessed its innovation in the ISG Cloud Computing Platforms Buyers Guide where it was designated a Leader in five of the seven product and customer experience evaluation categories. The OCI product supports IaaS, PaaS and SaaS service types along with deployment models for Public, Private and Hybrid cloud services. Only seven cloud providers offer the breadth of services and deployment models to be included in the Cloud Computing Platforms Buyers Guide. Oracle’s customer commitment was demonstrated by high levels of enterprise customer satisfaction and the provider bolstered its infrastructure capabilities with commercial agreements to supply cloud resources to Google and OpenAI. Cloud computing is a strategic enabler that underpins the digital capabilities of the enterprise, promoting growth and innovation. Enterprises that recognize the need for cost efficiency, scalability, control, flexibility and regulatory compliance in cloud computing platforms should examine OCI. Congratulations, Oracle, for your continued innovation.", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/Oracle_Earns_Digital_Technology_Digital_Innovation_Award_for_2024.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Skidmore College Earns Data Digital Leadership Award with SnapLogic", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/skidmore-college-earns-data-digital-leadership-award-with-snaplogic", "datePublished": "01/02/2024", "dateModified": "01/02/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Skidmore College using SnapLogic its prestigious 2023 Data Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplify leadership in data and related applications supporting data and information management needs. All award finalists in the Data category were considered for this award. Enterprises of all sizes and industries are deluged by an unceasing torrent of data coming from a multitude of sources in many formats and stored in disparate systems. This presents a challenge to capture increasingly detailed data, keep more history than ever and store mounting volumes of information. Applying data science and using machine learning and predictive analytics helps enterprises derive value, but these techniques generate even more data. Ventana Research selected Skidmore College for the 16th Annual Data Digital Leadership Award for its efforts to simplify the migration and integration of cloud-based applications and systems. Its need to support transition from legacy systems to Oracle Cloud and use of identity management with Okta required the ability to ensure the secured integration of data across applications. The adoption and use of SnapLogic helped facilitate a streamlined migration that accurately transitioned Skidmore College’s student-focused systems from admissions, enrollment and payments into a seamless experience. Data is an area for an enterprise to go beyond transformation and work towards modernization and innovation. SnapLogic addresses the challenges of integration of applications and data together in real time to meet the current needs of digital modernization and transformation. Enterprises that need to integrate and migrate their systems will appreciate the features SnapLogic provides in their platform, from the tools designed for configuration by analytics to customization with developers. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how data can optimize digital potential. If you have not examined how SnapLogic can help your enterprise, it is well worth your time. Congratulations, Paul Coleman and Skidmore College, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance on big data and information management to help you expand competencies that will enhance the value of data. Our insights on smarter storage, integration, virtualization, governance and preparation will enable you to embrace new methods for using information effectively. Change is required to enable business resilience and data readiness to maintain competitiveness and achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Skidmore_College_Earns_Data_Digital_Leadership_Award_with_SnapLogic.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Lumen Earns Office of Revenue Digital Leadership Award with Anaplan", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/lumen-earns-office-of-revenue-digital-leadership-award-with-anaplan", "datePublished": "31/01/2024", "dateModified": "31/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Lumen using Anaplan its prestigious 2023 Office of Revenue Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplify leadership in applications supporting the sales organization. All award finalists in the Office of Revenue expertise area were considered for this award. The continuous pressure to generate revenue and outperform expectations cannot be addressed successfully without strategic investments into the people and processes that drive sales forward. What’s required are effective methods to manage revenue performance ranging from coaching and compensation management to the optimization of quotas and pipelines in every channel of revenue. In today’s competitive environment, attempting to utilize salesforce automation, spreadsheets and email rather than dedicated, purpose-built applications is ineffective. The path to maximization of your enterprise’s revenue potential starts with a close evaluation of dedicated applications that help with continuous improvement and alignment in revenue operations and performance, and in areas like digital commerce, partner management, revenue performance management, sales engagement and subscription management. Ventana Research selected Lumen for the 16th Annual Office of Revenue Digital Leadership Award for its achievement in streamlining their territory and quota planning processes with support by sales operations through use of Anaplan. Lumen, in its efforts to transform sales effectiveness and ensure efficiency and transparency quota and territory planning, was looking for a new approach to how it managed its revenue efforts. Utilizing Anaplan Sales Planning allowed Lumen to support a more efficient process with a dedicated approach to maximize revenue performance. Office of Revenue is an area for enterprises to go beyond transformation and work towards modernization and innovation. Anaplan addresses the challenges of having a common platform for sales operations to manage sales performance through planning-based applications that support capacity, compensation, forecasts, quota and territory needs. Enterprises with the need to manage sales performance will appreciate Anaplan’s approach to supporting revenue processes in a common framework for sales leadership to engage with and plan together. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how Office of Revenue can optimize its digital potential. If you have not examined how Anaplan can help your enterprise, it is well worth your time. Congratulations, Mike Little and Lumen, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance in the Office of Revenue to help you build core competencies that will increase your enterprise’s sales potential and revenue processes. To attain excellence in sales, it is critical to evaluate investments based on their potential to augment rather than detract from sales processes. Change is required to maintain sales competitiveness and to enable business resilience and enterprise readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Lumen_Earns_Office_of_Revenue_Digital_Leadership_Award_with_Anaplan.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Expedia Group Earns HCM Digital Leadership Award with ServiceNow", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/expedia-group-earns-hcm-digital-leadership-award-with-servicenow", "datePublished": "30/01/2024", "dateModified": "30/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Expedia Group using ServiceNow its prestigious 2023 Human Capital Management Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplify leadership in support of human capital management (HCM). All award finalists in the Human Capital Management expertise area were considered for this award. In order for an enterprise to achieve its maximum potential and growth objectives, it needs a fully engaged and productive workforce. A new generation of HCM systems and technologies are allowing businesses to be more agile while continuously facilitating employee engagement and productivity. Digital and decision-support advances in compensation, learning, payroll and workforce management applications are allowing HR to improve responsiveness to business needs and stay in compliance with more complex regulations. And with enterprises competing for a shrinking pool of available top talent at the same time baby boomers are exiting the workforce, new AI and machine learning capabilities can improve employer brand value by providing a personalized, relevant and rich experience to both candidates and employees. Ventana Research selected Expedia Group for the 16th Annual Human Capital Management Digital Leadership Award for its leadership in creating a unified and seamless employee experience that enables a shopping-like experience for what the workforce needs based on role and responsibility. Transforming from a legacy approach with SharePoint and HR Portal, the use of ServiceNow Employee Workflows helps streamline requests and questions to resolution in a self-service branded AskEG digital approach. Human capital management is an area for enterprises to go beyond transformation and work towards modernization and innovation. ServiceNow addresses the challenges of streamlining employee needs that span from HR to IT. Enterprises with disparate and siloed approaches to helpdesk and manual email will appreciate the features ServiceNow provides in its offering for unifying workflows into a simple interactive portal for best possible digital employee experiences. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how human capital management can optimize its digital potential. If you have not examined how ServiceNow can help your enterprise, it is well worth your time. Congratulations, Houston Chatham-Wright and Expedia Group, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance on utilizing human capital management applications and information to ensure the maximum return on workforce investments and programs. Our insights will guide your enterprise to improved HR business processes, more actionable insights and an understanding of when to take advantage of emerging digital innovations across the HCM systems landscape. Change is required to maintain competitiveness and enable the business resilience and workforce readiness needed to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Expedia_Group_Earns_HCM_Digital_Leadership_Award_with_ServiceNow.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Polaris Earns Office of Finance Digital Leadership Award with OneStream for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/polaris-earns-office-of-finance-digital-leadership-award-with-onestream-for-2023", "datePublished": "26/01/2024", "dateModified": "26/01/2024", "articleBody": "The 16th annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Polaris using OneStream its prestigious 2023 Office of Finance Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplify leadership in applications supporting the Office of Finance. All award finalists in the Office of Finance expertise area were considered for this award. After a decade of limited technology innovation, the office of finance computing landscape now is experiencing significant transformation. This shift can be seen in areas including ERP, accounting and financial performance management applications like budgeting, closing and planning applications that now are readily available for licensing through subscription and in the cloud. In-memory computing and big data infrastructure make it easier to process larger volumes of data as well as identify risk and opportunities to improve results. “We’ve always done it this way” won’t do anymore. Finance organizations must adapt to the expanding potential from what technology is making practical. Ventana Research selected Polaris for the 16th Annual Office of Finance Digital Leadership Award for its finance transformation to support processes with a unified platform framework and use of machine learning to better predict future performance. Through expanded adoption of OneStream and Sensible ML, Polaris is able to produce forecasts in just hours. Its use of OneStream, the application of data science and machine learning provides the efficiency and insights for unifying forecasts with the financial planning process. Office of Finance is an area for an enterprise to go beyond transformation and work towards modernization and innovation. OneStream addresses the challenges of providing a financial platform that unifies forecasting with what is referred to as integrated business planning. Enterprises with the need to dramatically reduce time to forecast and accuracy of plans should consider OneStream Intelligent Finance Platform. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how Office of Finance can optimize its digital potential. If you have not examined how OneStream can help your enterprise, it is well worth your time. Congratulations, Melanie Hermann and Polaris, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance to the Office of Finance designed to resolve process and people issues by addressing the underlying defects in technology and information. Through its understanding of the software provider landscape and technology trends, Ventana Research enables its clients to maximize substantial investments in technology for ERP, financial consolidation and reporting, budgeting and planning, price and revenue management, subscription management and finance analytics. Change is required to maintain competitiveness and enable financial resilience and enterprise readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Polaris_Earns_Office_of_Finance_Digital_Leadership_Award_with_OneStream_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Avnet Earns Digital Business Digital Leadership Award with HCL Software for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/avnet-earns-digital-business-digital-leadership-award-with-hcl-software-for-2023", "datePublished": "25/01/2024", "dateModified": "25/01/2024", "articleBody": "The 16th annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Avnet using HCL Software its prestigious 2023 Digital Business Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplify leadership in applications supporting business continuity, digital communications, digital security, digital transformation, experience management, governance and risk, performance management and sustainability management. All award finalists in the Digital Business expertise area were considered for this award. Enterprises must have the agility and readiness to support continuous operations by utilizing an effective strategy that pairs processes and workflow with technology to guide business and promote the confidence and trust needed to support operational priorities and desired results. Digital transformation can provide the business continuity, experience management, governance and risk, performance management, sustainability management and work management through digital communications and digital security that enables enterprise resilience. Ventana Research selected Avnet for the 16th Annual Digital Business Digital Leadership Award for its commitment to simplify and advance the digital effectiveness of engineering teams. Avnet’s Design Hub streamlines the ideation to delivery of its product development by increasing the collaboration among teams to support digital empowerment. Avnet selected HCL Software to support the digital architecture because of its flexibility to meet its application needs. Digital business is an area for an enterprise to go beyond transformation and work towards modernization and innovation. HCL Software addresses the challenges of unifying access to information and collaboration across teams to increase the efficiency of tasks, workflows and processes. Organizations with the need to streamline the design-to-production processes by managing projects and information centrally will appreciate HCL Software approach. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how digital business can optimize digital potential. If you have not examined how HCL Software can help your enterprise, it is well worth your time. Congratulations, Max Chan and Avnet, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance on embracing digital business to increase enterprise effectiveness and the execution of business processes. Change is required to maintain competitiveness and enable business resilience and digital readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Avnet_Earns_Digital_Business_Digital_Leadership_Award_with_HCL_Software_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Granarolo S.p.A. Earns O&SC Digital Leadership Award with Board International for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/granarolo-s.p.a.-earns-osc-digital-leadership-award-with-board-international-for-2023", "datePublished": "24/01/2024", "dateModified": "24/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Granarolo S.p.A. using Board International its prestigious 2023 Operations and Supply Chain Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplifies leadership in applications supporting operations or service and supply chain. All award finalists in the Operations and Supply Chain expertise area were considered for this prestigious award. A new generation of innovative digital technology is now available to enterprises to optimize operations and the supply chain, aligning it to customer demand and the fulfillment of products and services. Utilizing this technology can dramatically improve the value of products and services; failing to embrace them can decrease it. The effective application and use of analytics, collaboration, machine learning, planning and IoT can increase the agility of the supply chain across sourcing, manufacturing, distribution and logistics to ensure full value is realized from the inventory of products. Ventana Research selected Granarolo S.p.A. for the 16th Annual Operations and Supply Chain Digital Leadership Award for its commitment to a unified approach to planning and control processes. Through the use of Board, Granarolo S.p.A has unified data and analytics into a common planning platform with workflow and process automation to manage the financial and operational dynamics of the supply chain. Because of this, Granarolo is able to meet the unique requirements of its controlling to closing processes while generating scenarios of results based on operational and supply chain constraints. Operations and supply chain is an area for enterprises to go beyond transformation and work towards modernization and innovation. Board International addresses the challenges of helping enterprises unify the financial, operational and supply chain processes in a common platform. Enterprises with the need to unify decision making through planning and performance driven methods will appreciate the capabilities Board provides in its platform designed to manage processes through planning and analytics. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how operations and supply chain can optimize digital potential. If you have not examined how Board International can help your enterprise, it is well worth your time. Congratulations, Mario Cavallo and Granarolo S.p.A., for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance to those in operations and supply chain roles to help maximize the value of products and services through more effective planning and efficient operational execution. We provide education on best practices and assessment for adoption of applications. Change is required to maintain competitiveness and enable supply chain resilience and operational readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Granarolo_S.p.A._Earns_O&SC_Digital_Leadership_Award_with_Board_International_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Bank of America Earns Digital Technology Digital Leadership Award with Alteryx for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/bank-of-america-earns-digital-technology-digital-leadership-award-with-alteryx-for-2023", "datePublished": "23/01/2024", "dateModified": "23/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Bank of America using Alteryx its prestigious 2023 Digital Technology Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplifies leadership in the technologies that support analytics and data, artificial intelligence and machine learning (AI/ML), blockchain, cloud computing, collaborative and conversational computing, extended reality, internet of things, mobile computing and robotic automation. All finalists in the Digital Technology expertise area were considered for this prestigious award. Enterprises can achieve significant innovation through the deployment and use of digital technology. Embracing emerging technology is a necessity in today’s competitive market to enable the workforce and customers to engage effectively and to elevate the potential return on the enterprise's assets. Ventana Research selected Bank of America for the 16th Annual Digital Technology Digital Leadership Award for its commitment to support analytics and data automation that streamline data flows for the finance enterprise. The time and cost savings were significant, freeing up time to focus on the analytics and understanding of information compared to spending time on the data preparation and pipelines required for finance. Bank of America’s use of Alteryx has allowed the automation to be supported by Finance without the need for specialized technology teams. Digital technology is an area for an enterprise to go beyond transformation and work towards modernization and innovation. Alteryx addresses the challenges of streamlining analytics and data automation to gain efficiency in bringing data together for range of business needs. Enterprises with manual data processes that are not automated and linked to the analytics needs of business will appreciate the workflows Alteryx provides for teams that need accurate and governed pipelines and orchestration of data. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how digital technology can optimize digital potential. If you have not examined how Alteryx can help your enterprise, it is well worth your time. Congratulations, David Hardister and Bank of America, for your leadership. Ventana Research, now part of ISG, offers expertise and research-based guidance on embracing digital technology to increase the effectiveness of the workforce and engagement of customers. Change is required to maintain competitiveness and enable business resilience and workforce readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Bank_of_America_Earns_Digital_Technology_Digital_Leadership_Award_with_Alteryx_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "MoneyGram International Earns CX Digital Leadership Award with NICE for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/moneygram-international-earns-cx-digital-leadership-award-with-nice-for-2023", "datePublished": "22/01/2024", "dateModified": "22/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed improvements across their people, processes, information and technology. Ventana Research has awarded MoneyGram International using NICE its prestigious 2023 Customer Experience Digital Leadership Award. This award recognizes the individual, enterprise and technologies that best exemplify leadership in applications that support engagement with customers. All award finalists in the Customer Experience expertise area were considered for this prestigious award. Providing a satisfactory customer experience continues to be a top priority, but increasingly cannot be realized with outdated customer relationship management platforms and existing processes and technology. Current tools used to manage marketing, sales and customer service activities are focused on internal efficiencies and do not deliver the experience expected by customers along their entire journey of engagement with an enterprise. New digital technologies are changing how customer agents are managed and how they execute their tasks, enabling simpler yet more effective interactions with contact centers and placing more intelligence in customer experience processes. These new technologies make it possible to more effectively understand the complete voice of the customer, renovate digital commerce systems and enable a more effective digital subscription model. Ventana Research selected MoneyGram for the 16th Annual Customer Experience Digital Leadership Award for its commitment to exceptional customer experiences through interactions across a customer journey. The use of NICE CXone enables MoneyGram to disseminate information to consumers on websites and through specific points of interaction, from marketing to customer needs, to help increase resolution and satisfaction. The investment provides increased enrollment and customer loyalty, which are essential to the growth of the organization. Customer Experience is an area for an organization to go beyond transformation and work towards modernization and innovation. NICE addresses the challenges of streamlining personalized interactions to anticipate and meet customer needs. Organizations that need to modernize their customer experience and interactions will appreciate how NICE and CXOne can provide the ability to improve engagement and satisfaction. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how customer experience can optimize digital potential. If you have not examined how NICE can help your enterprise, it is well worth your time. Congratulations, Cyndi Daman and MoneyGram International, for your leadership. Ventana Research, now part of ISG, offers research-based guidance to help enterprises adapt to the new generation of customer experience processes and systems and achieve the highest possible levels of satisfaction. Change is required to maintain competitiveness and to enable business resilience and customer readiness to achieve the outcomes your enterprise deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_MoneyGram_International_Earns_CX_Digital_Leadership_Award_with_NICE_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Crane Worldwide Logistics Earns Analytics Digital Leadership Award with Fivetran for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/crane-worldwide-logistics-earns-analytics-digital-leadership-award-with-fivetran-for-2023", "datePublished": "15/01/2024", "dateModified": "15/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Crane Worldwide Logistics using Fivetran its prestigious 2023 Analytics Digital Leadership Award. This award recognizes the individual, enterprise and technology that best exemplifies leadership in any use or application of analytics across business and/or IT. All award finalists in the Analytics expertise area were considered for this award. The need for enterprises to operate smarter requires insights derived from analytics through processes and technology. Analytics paired with data science advances the sophistication of the organization, introducing techniques such as discovery, machine learning, predictive analytics and visualization. Ventana Research selected Crane Worldwide Logistics for its effort to make data more accessible through pipelines for data engineering, and for supporting operational and analytical processes. Crane uses Fivetran, operating in conjunction with Snowflake, for change data capture to establish a managed data pipeline for analysts to source. Fivetran addresses the challenges of moving and securing data in the location where it needs to be accessed and governed. Enterprises with the need to establish real-time data pipelines will appreciate the ability to manage data lifecycles across a range of business needs. Modernization and innovation within analytics require enterprises to go beyond visualization and into transformation. Innovation allows enterprises to maximize the value of business and technology investments across people and processes and optimize digital potential. If you have not examined how Fivetran can help your enterprise, it is well worth your time. Congratulations, Jared Noynaert and Crane Worldwide Logistics, for your leadership. Going beyond earlier methods of business intelligence, including dashboards and reports, is essential to ensure workers can access and act on analytics. Ventana Research, now part of ISG, offers guidance to help enterprises apply analytics technology in a way that derives the optimal value of data, fosters market competitiveness, and enables business resilience and analytic readiness so enterprises can achieve the outcomes they deserve.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Crane_Worldwide_Logistics_Earns_Analytics_Digital_Leadership_Award_with_Fivetran_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "EY Earns Overall Digital Leadership Award with EY Fabric for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/ey-earns-overall-digital-leadership-award-with-ey-fabric-for-2023", "datePublished": "08/01/2024", "dateModified": "08/01/2024", "articleBody": "The 16th Annual Ventana Research Digital Leadership Awards recognize enterprises and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their enterprise. This prestigious award recognizes leaders and pioneers who have contributed to their enterprise's success and championed improvements across their people, processes, information and technology. Ventana Research has awarded EY using EY Fabric its 2023 Overall Digital Leadership Award. This is the most prestigious award offered, as it is given to the individual, enterprise and technology provider that best exemplifies Overall Leadership. All award finalists in our areas of expertise — Analytics, Customer Experience, Data, Digital Business, Digital Technology, Human Capital Management, Marketing, Office of Finance, Office of Revenue and Operations and Supply Chain — were considered for this award. Ventana Research selected EY for its commitment to a digital platform that helps engagement teams and developers build and provide solutions for clients. The platform provides search and learn, consumes reusable technology assets, architecture and services and connects with the developer ecosystem to share and leverage code and assets. Embracing digital technology platforms allows enterprises to go beyond transformation and towards modernization and innovation. EY addresses the challenge service providers face when looking for a platform that provides solutions to its customers. Enterprises that need a partner will appreciate EY Fabric and how it provides flexibility, agility, security and an intelligent approach to operating a digital platform for applications. EY Fabric provides hundreds reusable assets and AI and machine learning capabilities blended with content and data that can support a range of operational and analytical endeavors across an enterprise. Enterprises looking to maximize the value of business and technology investments across people and processes should consider how EY Fabric can optimize its digital potential. The platform with EY Fabric has over a million users operating around the world in a broad range of use cases and applications. If you have not examined how EY Fabric and use of its technology can help your enterprise, it is well worth your time. Congratulations, EY, for your leadership that enabled the platform to become a reality. Enterprises can achieve significant innovation through the deployment and use of digital technology for business processes and requirements. Examining how to maximize potential and increase the sophistication of customer experience, finance, human capital management, marketing, revenue and operations and supply chain requires assessing and prioritizing technology investments. To assist organizations looking to maintain competitiveness, enable business resilience and overall readiness, Ventana Research, now part of ISG, offers research-based guidance on embracing digital technology to increase the workforce’s ability to reach its full potential.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_EY_Earns_Overall_Digital_Leadership_Award_with_EY_Fabric_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Sigma Computing is Vendor of Merit in Analytics and Data Buyers Guide", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/sigma-computing-is-vendor-of-merit-in-analytics-and-data-buyers-guide", "datePublished": "17/11/2023", "dateModified": "17/11/2023", "articleBody": "We are happy to share some insights about Sigma Computing drawn from our latest market research, Ventana Research Buyers Guide: Analytics and Data, which assesses how well vendors’ offerings meet buyers’ requirements. We recently published five Ventana Research 2023 Analytics and Data Buyers Guides, an assessment of technology vendors and products that provide individual and combined analytics and data, augmented analytics, collaborative analytics, embedded analytics and mobile analytics and platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for analytics and data platforms for any use in your organization. We developed five technology assessments and buyers guides to focus on overall analytics and data requirements as well as specific augmented analytics, collaborative analytics, mobile analytics and embedded analytics use-cases. In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and data. We evaluated Sigma Computing and 21 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our benchmark research on analytics and data. In the overall Analytics and Data Buyers Guide, our analysis classified Sigma Computing as a vendor of Merit, ranking 22nd in the overall research at 43.6%. Sigma Computing’s best performance came in Customer Experience at 32.7%, ranking 20th, due in part to its 20th-place ranking in Validation. In Product Experience, Sigma Computing placed 22nd at 45.6% due to low performance in Reliability, Adaptability and Capability. Sigma Computing did not participate in the RFI process. Sigma Computing’s Product Experience was impacted by its 43.3% performance in Capability, where it could provide more predictive and notification functionality. Customer Experience was impacted by its 32.2% performance in TCO/ROI, where it could provide more information the help an organization quantify costs and benefits. Sigma Computing performed best in Product Experience, notably in Usability, where its 50.2% performance was due to its support for data entry, which few vendors offer, and rapid training based on its spreadsheet-style interface. In addition, Sigma Computing’s collaborative functionality, both within the product and in third-party products, boosted its performance in Capability. In the Augmented Analytics Buyers Guide, our analysis classified Sigma Computing as a vendor of Merit, ranking 22nd in the overall research at 43.6%. Sigma Computing’s best performance came in Customer Experience at 32.7%, ranking 20th, due in part to its 20th-place ranking in Validation. In Product Experience, Sigma Computing placed 22nd at 39.9% due to low performance in Reliability, Adaptability and Capability. Sigma Computing did not participate in the RFI process. Sigma Computing’s Product Experience was impacted by its 32.9% performance in Capability, where it lacks NLP and predictive modeling functionality. It also lacks automated agents and alerting. Customer Experience was impacted by its 32.2% performance in TCO/ROI, where it could provide more information the help an organization quantify costs and benefits. Sigma Computing performed best in Product Experience, notably in Usability, where its 50.2% performance was due to its support for data entry, which few vendors offer, and rapid training based on its spreadsheet-style interface. In addition, Sigma Computing provides built-in forecasting functionality based in part on its data entry capabilities. In the Collaborative Analytics Buyers Guide, our analysis classified Sigma Computing as a vendor of Merit, ranking 22nd in the overall research at 42.5%. Sigma Computing’s best performance came in Customer Experience at 32.7%, ranking 20th, due in part to its 20th-place ranking in Validation. In Product Experience, Sigma Computing placed 21st at 45.2% due to low performance in Reliability and Adaptability. Sigma Computing did not participate in the RFI process. Sigma Computing’s Product Experience was impacted by its 48.3% performance in Reliability, where it lacks NLP functionality. Customer Experience was impacted by its 32.2% performance in TCO/ROI, where it could provide more information the help an organization quantify costs and benefits. Sigma Computing performed best in Product Experience, notably in Capability, where its 14th-place ranking was due to its support for sharing analyses individually, via subscriptions or in discussion groups including via external collaboration tools. It provides version control of shared analyses via tagging. In addition, Sigma Computing’s provides a unique capability for simultaneous live editing of analyses. In the Embedded Analytics Buyers Guide, our analysis classified Sigma Computing as a vendor of Merit, ranking 22nd in the overall research at 44.6%. Sigma Computing’s best performance came in Customer Experience at 32.7%, ranking 20th, due in part to its 20th-place ranking in Validation. In Product Experience, Sigma Computing placed 22nd at 47.0% due to low performance in Reliability, Adaptability and Capability. Sigma Computing did not participate in the RFI process. Sigma Computing’s Product Experience was impacted by its 45.2% performance in Capability, where it lacks some of the data access functionality of other products. Customer Experience was impacted by its 32.2% performance in TCO/ROI, where it could provide more information the help an organization quantify costs and benefits. Sigma Computing performed best in Product Experience, notably in Usability, where it 50.2% performance was due to its unique support for spreadsheet-style data entry, which few vendors offer, and rapid training based on its spreadsheet-style interface. In addition, Sigma Computing provides built in forecasting functionality based in part on its data entry capabilities. In the Mobile Analytics Buyers Guide, our analysis classified Sigma Computing as a vendor of Merit, ranking 22nd in the overall research at 46.7%. Sigma Computing’s best performance came in Customer Experience at 32.7%, ranking 20th, due in part to its 20th-place ranking in Validation. In Product Experience, Sigma Computing placed 22nd at 49.4% due to low performance in Reliability and Adaptability. Sigma Computing did not participate in the RFI process. Sigma Computing’s Product Experience was impacted by its 48.3% performance in Reliability, where it could provide more support for performance optimization and business continuity. Customer Experience was impacted by its 32.2% performance in TCO/ROI, where it could provide more information the help an organization quantify costs and benefits. Sigma Computing performed best in Product Experience, notably in Usability, where its 50.2% performance was due to its support for data entry, which few vendors offer, and rapid training based on its spreadsheet-style interface. In Capability, Sigma Computing offers two design modes: synchronized mobile layout and customized mobile layout, enabling highly customized mobile designs or design once, deploy anywhere functionality. This assessment was based on Sigma, Version July 2023, and was available in July of 2023. This research-based index is the most comprehensive assessment of the value of analytics and data software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Click below to read the individual reports: Analytics and Data Buyers Guide Augmented Analytics Buyers Guide Collaborative Analytics Buyers Guide Embedded Analytics Buyers Guide Mobile Analytics Buyers Guide", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Sigma_Computing_is_Vendor_of_Merit_in_Analytics_and_Data_Buyers_Guide.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Aera Technology Earns Analytics Digital Innovation Award for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/aera-technology-earns-analytics-digital-innovation-award-for-2023", "datePublished": "08/06/2023", "dateModified": "08/06/2023", "articleBody": "The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has awarded Aera Technology Aera Decision Cloud its prestigious 2023 Analytics Digital Innovation Award. This award is given to the vendor that best exemplifies innovation in any use or application of analytics across business and/or IT. Analytics paired with data science advances the sophistication of the organization, introducing techniques such as discovery, machine learning, predictive analytics and visualization. All finalists in the area of Analytics were considered for this award. Ventana Research selected Aera Technology for the 16th Annual Analytics Digital Innovation Award for its approach to decision intelligence. Aera Decision Cloud combines decision intelligence capabilities with numerous predefined measures, prepackaged algorithms, write-back and natural language processing. Incorporating these additional capabilities are not only innovative, but make decision intelligence easier to use and more valuable to the organizations using the product. Organizations need more than insights; they need action. Aera recognizes this gap and brings a suite of capabilities together in its approach to decision intelligence. Some vendors focus solely on decision making assisted by artificial intelligence and machine learning (AI/ML). However, AI/ML alone is not sufficient. Decision-making requires multidimensional what-if analysis, simulation and planning capabilities. Once a decision is made, it must be implemented in the operations systems of the organization, and that requires write-back to those systems. In addition, most workers in most organizations do not have access to the analytics that they require. Providing a natural language interface via voice commands makes it easier for a much larger portion of an organization to access data and analytics. Aera is one of the first vendors to combine all these capabilities into a single platform. Insights are valuable, but organizations need to do more. They need to support the decision-making and decision implementation process. If you have not examined how Aera Technology and Aera Decision Cloud can help your organization, it is well worth your time. Congratulations, Aera Technology, for your continued innovation.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Aera_Technology_Earns_Analytics_Digital_Innovation_Award_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Uniphore Earns Customer Experience Digital Innovation Award for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/uniphore-earns-customer-experience-digital-innovation-award-for-2023", "datePublished": "07/06/2023", "dateModified": "07/06/2023", "articleBody": "The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has awarded Uniphore X Platform its prestigious 2023 Customer Experience Digital Innovation Award. This award is given to the vendor that best exemplifies innovation and change in support of an organization’s ability to maximize its people, processes, information and technology with regard to building and maintaining customer relationships. All finalists in the area of CX were considered for this award. Innovations in bringing timely information to bear on customer interactions have been critical to organizations’ efforts to produce and replicate the best experiences. New digital technologies are changing how customer agents are managed and how they execute their tasks, enabling simpler yet more effective interactions with contact centers and placing more intelligence in customer experience processes. These new tools make it possible to better understand the complete voice of the customer, renovate digital commerce systems and enable a more effective digital subscription model. Ventana Research selected Uniphore for the 16th Annual Customer Experience Digital Innovation Award for enabling optimization of customer experiences across multiple interactions with a platform designed to facilitate digital modernization of conversations. Uniphore has established itself as a major player in the service automation market. The company's strategic partnerships and expanding global footprint have further strengthened its position in the marketplace, attracting customers across various industries such as banking, retail, healthcare and telecommunications. Uniphore's X Platform contains four core applications for the contact center: Self Serve, Assist, Analyze and Capture. The company also provides a conversational intelligence tool – Q for Sales - – that specifically targets sales groups. Organizations have leaned into automation as a way to improve customer service. When blended with intelligence, it can have a significant impact on customer experiences. Automation in any process is a key stepping-stone to a higher level of efficiency that is needed to help balance the high costs of mass-personalized service against its revenue benefits. If you have not examined how Uniphore and Uniphore X Platform can help your organization, it is well worth your time. Congratulations, Uniphore, for your continued innovation.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Uniphore_Earns_Customer_Experience_Digital_Innovation_Award_for_2023.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Ascend.io Earns Data Digital Innovation Award for 2023", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/ascend.io-earns-data-digital-innovation-award-for-2023", "datePublished": "01/06/2023", "dateModified": "01/06/2023", "articleBody": "The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has awarded Ascend.io Ascend Data Pipeline Automation Platform its prestigious 2023 Data Digital Innovation Award. This award is given to the vendor that best exemplifies innovation in data and related technologies for supporting information management-related needs. All finalists in the area of Data were considered for this award. Data Operations (DataOps) is a methodology focused on the delivery of agile business intelligence and data science through the automation and orchestration of data integration and processing pipelines, incorporating improved data reliability and integrity via data monitoring and observability. Data engineers are responsible for monitoring, managing and maintaining data pipelines. They are under increasing pressure to deliver high-performance and flexible data integration and processing pipelines that are capable of handling the rising volume and frequency of data. Automation is a potential solution to this challenge and can improve the productivity of data engineers by providing an interface to develop, test and productionize data pipelines in coordination with continuous integration and continuous delivery development processes. Ventana Research selected Ascend.io for the 16th Annual Data Digital Innovation Award for its single platform that handles data ingestion, transformation, orchestration, observability and delivery. The platform provides a declarative approach to data pipeline creation and management, as well as automated fingerprinting of data and code for observability. There are numerous standalone tools in the DataOps category designed to improve productivity for data engineers across multiple disciplines including data integration, orchestration an observability. Ascend Data Pipeline Automation Platform is designed to deliver further productivity by providing a single environment that addresses five key areas of functionality: data ingestion, transformation, orchestration, observability and delivery. Ascend.io assembled a broad and deep portfolio of capabilities to address the requirements data engineers have in relation to managing and automating data pipelines. If you have not examined how Ascend.io and Ascend Data Pipeline Automation Platform can help your organization, it is well worth your time. 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