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mb-4"><div class="flex flex-wrap items-center pb-2 md:px-6 md:pb-4"><div class="font-base font-light uppercase font-poppins text-4xs tracking-[1px] text-gray-650" data-testid="article-kicker-component">TAKING HEART</div></div><h1 data-testid="article-title" class="mb-2 font-lct text-4xl font-bold !leading-[1.3] tracking-[-0.045rem] text-gray-850 md:px-6 md:text-10xl">NCSS rallies partners to better engage volunteers</h1><div class="mb-6 md:px-6 min-h-[50px] text-gray-850 mt-4 space-y-4 md:flex md:flex-wrap md:space-y-0" data-testid="article-authors-list-component"><div class="flex flex-row items-start justify-start gap-2" data-testid="byline-component"><div class="flex flex-shrink-0 flex-row items-center justify-start"><img class="rounded-full" src="https://d2kxlefydm4hr1.cloudfront.net/image/businesstimes/739c541aaad1c6880cb2594fa421cf6a92e6fefd4d85b4391088ee50aa408038" alt="Vivien Ang" width="50" height="50"/></div><div class="flex flex-col flex-wrap pl-2"><div class="flex flex-wrap gap-x-1.5"><h4 class="align-middle font-poppins font-semibold text-gray-850 word-break text-base" data-testid="byline-name-component">Vivien Ang<!-- --> </h4></div><div class="font-public-sans text-xs font-normal leading-6 text-gray-650"><span data-testid="article-published-time">Published <!-- -->Wed, Apr 12, 2023 · 05:01 PM</span></div></div></div></div><div class="mb-3 flex items-center justify-between border-b border-t border-gray-250 py-3 md:mx-6 md:mb-6 md:py-4"><div data-testid="article-keyword-filter-first" class="w-full"><div data-testid="article-top-keyword" class="p-3 inline-block w-full bg-transparent !p-0 relative"><div class="group relative"><div class="flex items-center"><a class="line-clamp-1 place-self-center break-all text-center font-poppins text-base font-semibold capitalize !text-gray-850 border-r-0 px-0 md:px-3" href="/keywords/taking-heart">Taking Heart</a><button data-size="md" type="button" aria-label="Follow tag" class="ml-auto flex aspect-square 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src="data:image/svg+xml,%3csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2016%2016'%20fill='%232b2b2b'%3e%3cpath%20d='M4.646%201.646a.5.5%200%200%201%20.708%200l6%206a.5.5%200%200%201%200%20.708l-6%206a.5.5%200%200%201-.708-.708L10.293%208%204.646%202.354a.5.5%200%200%201%200-.708z'/%3e%3c/svg%3e" width="18" height="18"/></div></button></div><div class="splide__track"><ul class="splide__list"><li class="splide__slide"><div class="relative h-full"><div class="mx-auto aspect-3x2 w-full max-w-[1400px] bg-gray-250"></div></div></li></ul></div></div><div class="splide"><div class="splide__track"><ul class="splide__list"><li class="splide__slide"><div><div class="py-2 px-3 font-poppins text-xs text-gray-850 md:px-8">Deputy Prime Minister Lawrence Wong at the Singapore Volunteer Management Conference 2023. PHOTO: GIN TAY, ST</div></div></li></ul></div></div></div><div class="body-content tracking-tighter mb-6 mt-4 font-lucida text-lg font-medium leading-normal tracking-[-0.05625rem] text-gray-850 antialiased md:px-8 md:text-xl" data-testid="article-paragraphs-component"><div class="relative mb-4 md:mb-6"><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">“CORPORATE social responsibility is a form of employee engagement.” </p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">This comment by Speaker of the Parliament, Tan Chuan-Jin, at a fireside interview was the running theme of the inaugural Volunteer Management (VM) conference on Tuesday (Apr 11).</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Organised by the National Council of Social Service (NCSS) and the Singapore University of Social Sciences (SUSS), the event drew about 2,000 people from the public, people and private sectors who discussed the importance of having volunteer managers and incorporating VM practices. These practices, including clear descriptions of volunteer roles, are aimed at increasing companies’ chances of retaining enough volunteers to meet organisational needs.</p><div class="my-8 md:my-12 w-screen bg-gray-125 transition-all duration-300 border-gray-175 min-h-0 border-y-0 bg-none py-0" style="max-width:0px;margin-left:calc(-1*(0px - 100%) / 2 );height:0"><div data-component="component-container" class="container px-3 sticky top-[120px]"><div class="relative mx-auto w-full md:w-10/12 md:px-8 lg:w-8/12"><div class="text-center text-center" data-testid="advertisement-element"><div id="dfp-ad-imu1" class="adunit-component"></div></div></div></div></div><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">NCSS’ 2022 Survey also indicated that more than 70 per cent of social service agencies agreed or strongly agreed that having dedicated volunteer managers would improve volunteers’ experiences.</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Tan, one of the speakers at the event, said that this group of people play an important role in Singapore, and that they should be engaged in a structured way. </p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Deputy Prime Minister Lawrence Wong also attended the event as the guest of honour. He said: “When we volunteer and serve, we meet people in circumstances different from our own; we develop greater empathy and learn what it means to walk in the shoes of others.” </p><div class="py-10 md:-mx-8"><div class="mb-6 border border-gray-175 p-6 md:p-8"><div class="" data-component="specific-newsletter"><h5 class="mb-6 border-b border-gray-850 py-2 !font-poppins text-base font-semibold uppercase tracking-5% md:text-lg">A NEWSLETTER FOR YOU</h5><div class="flex py-3 md:px-10 md:py-6"><img alt="Newsletter Img" class="hidden h-auto max-w-full self-start min-[321px]:block" width="75" height="75" src="/assets-web2/newsletter_lifestyle-TlJQ_ypm.png"/><div class="min-[321px]:pl-4 md:pl-6"><p class="mb-1 font-poppins text-4xs font-light uppercase tracking-[1px] text-gray-850">Friday, 2 pm</p><h5 role="name" class="!font-poppins text-xl font-medium text-gray-850">Lifestyle</h5><p role="description" class="mb-3 font-public-sans text-base font-light tracking-normal text-gray-850 md:text-lg ">Our picks of the latest dining, travel and leisure options to treat yourself.</p><div class="relative hidden w-full md:block md:w-4/5 lg:w-7/10 xl:w-6/10"><div class="relative"><button data-size="md" type="button" class="!outline-none focus-within:outline-none focus:outline-none outline-0 focus-within:outline-0 focus:outline-0 flex cursor-pointer items-center justify-center whitespace-nowrap rounded-full border border-solid border-gray-175 text-center !font-poppins text-gray-850 transition-all duration-150 hover:border-gray-850 data-[size=lg]:h-[68px] data-[size=md]:h-[42px] data-[size=sm]:h-[36px] font-semibold text-xs tracking-[0.02em] w-full min-w-[155px] bg-transparent px-0 py-0 hover:bg-transparent md:max-w-[155px]" data-rac="" id="react-aria-:Rmabcoodcscu5:">Sign Up</button></div></div></div></div><div class="relative block w-full md:hidden"><div class="relative"><button data-size="md" type="button" class="!outline-none focus-within:outline-none focus:outline-none outline-0 focus-within:outline-0 focus:outline-0 flex cursor-pointer items-center justify-center whitespace-nowrap rounded-full border border-solid border-gray-175 text-center !font-poppins text-gray-850 transition-all duration-150 hover:border-gray-850 data-[size=lg]:h-[68px] data-[size=md]:h-[42px] data-[size=sm]:h-[36px] font-semibold text-xs tracking-[0.02em] w-full min-w-[155px] bg-transparent px-0 py-0 hover:bg-transparent md:max-w-[155px]" data-rac="" id="react-aria-:Rnbcoodcscu5:">Sign Up</button></div></div></div></div></div><div class="w-screen bg-gray-125 transition-all duration-300 border-gray-175 min-h-0 border-y-0 bg-none py-0" style="max-width:0px;margin-left:calc(-1*(0px - 100%) / 2 );height:0"><div data-component="component-container" class="container px-3 sticky top-[120px]"><div class="relative mx-auto w-full md:w-10/12 md:px-8 lg:w-8/12"><div class="text-center text-center" data-testid="advertisement-element"><div id="dfp-ad-midarticlespecial" class="adunit-component my-8 md:my-12"></div></div></div></div></div><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">He also voiced concerns about the volunteerism rate, which has come down to 22 per cent from 2016’s all-time high of 35 per cent; but he attributed this partly to the impact of the pandemic. </p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Hence, he said that the government is looking to grow and sustain volunteerism in Singapore through various initiatives, such as the SG Cares App and SG Cares Volunteer Centres. </p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Wong added that volunteers should not be made to feel like they are being used simply to fill in the slots or to plug certain organisational needs.</p><div class="mb-6 mt-8 border border-gray-175 p-6 md:-mx-8 md:mt-0 md:p-8" data-testid="article-read-more"><div><div class="mb-6 border-b border-gray-850 pb-2 !font-poppins text-base font-semibold leading-normal tracking-5% text-gray-850 md:text-lg">SEE ALSO</div><div data-testid="section-article-read-more"><div class="mb-6" data-testid="article-read-more-items"><div data-testid="basic-card" data-cueid="844464" class="relative flex flex-wrap items-start gap-4"><div class="relative flex order-1 flex-shrink-0 w-[70px] lg:w-[90px]"><div class="flex items-center justify-center bg-gray-250 w-full"><div class="w-full" style="position:relative"><a rel="noopener" href="/lifestyle/dbs-and-nea-work-together-young-adults-combat-food-waste" target="_blank"><picture><source media="(min-width: 992px)" srcSet="https://d2kxlefydm4hr1.cloudfront.net/image/businesstimes/efb63a86d9a96223a09e7ee3a5d34ec8fca6951bbba04e2916cdfa6712f96345?w=180&h=120&dpr=1&f=webp 1x"/><source media="(min-width: 768px)" srcSet="https://d2kxlefydm4hr1.cloudfront.net/image/businesstimes/efb63a86d9a96223a09e7ee3a5d34ec8fca6951bbba04e2916cdfa6712f96345?w=140&h=100&dpr=1&f=webp 1x"/><source srcSet="https://d2kxlefydm4hr1.cloudfront.net/image/businesstimes/efb63a86d9a96223a09e7ee3a5d34ec8fca6951bbba04e2916cdfa6712f96345?w=300&h=200&dpr=1&f=webp 1x"/><img src="https://d2kxlefydm4hr1.cloudfront.net/image/businesstimes/efb63a86d9a96223a09e7ee3a5d34ec8fca6951bbba04e2916cdfa6712f96345?q=20&w=3&h=2&f=webp" loading="lazy" alt="From left: Team members of Change X, Seph Chen, Suhana Gupta, Peyton Choo, Asmita Mitra and Mitra Sachi. " class="w-full aspect-3x2"/></picture></a></div></div></div><div class="flex flex-grow flex-col w-full-120px lg:w-2/3 order-2 text-white"><h3 class="_title_d4ajx_12 !text-base my-0 leading-[1.3rem] tracking-normal !font-lct" data-testid="title_link_844464"><a class="inherit word-break hover:underline !text-gray-850" rel="noopener" title="DBS and NEA work together with young adults to combat food waste" href="/lifestyle/dbs-and-nea-work-together-young-adults-combat-food-waste" target="_blank">DBS and NEA work together with young adults to combat food waste</a></h3></div></div></div></div></div></div><div class="my-8 md:my-12 w-screen bg-gray-125 transition-all duration-300 border-gray-175 min-h-0 border-y-0 bg-none py-0" style="max-width:0px;margin-left:calc(-1*(0px - 100%) / 2 );height:0"><div data-component="component-container" class="container px-3 sticky top-[120px]"><div class="mx-auto w-full md:w-10/12 md:px-8 lg:w-8/12"><div class="text-center text-center" data-testid="advertisement-element"><div id="dfp-ad-imu2" class="adunit-component"></div></div></div></div></div><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Tan Seng Chai, executive director of CapitaLand Hope Foundation (CHF) and chief corporate and people officer of CapitaLand Investment, echoed this sentiment, saying: “We believe that when we empower and enable our staff to volunteer, they can grow to become advocates and change-makers. To maximise the benefits of volunteerism, it is important for corporates to have good VM practices in place to ensure that resources are used effectively and efficiently.”</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">He added that CapitaLand provides a platform for different stakeholders to do good together. </p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">The company, through its philanthropic arm CHF, aims for its giving efforts to be strategic and structured. For example, the foundation makes a donation to a charity of an employee’s choice if the employee uses all three days of volunteer-service leave within a year.</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Tan said: “Beyond donations, we actively work with our partners to advocate volunteerism through the programmes supported by CHF, and leverage the company’s network to rally our staff, business partners, tenants and community to achieve collective social impact in helping seniors and children in need.”</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">Dr Foo Fung Fong, executive director of Filos Community Services, said that the company hired a volunteer manager and engaged a consultancy firm to develop a VM framework to manage volunteers more effectively.</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">The framework maps out the process of volunteer management, which includes preparation of role descriptions, review and evaluation.</p><p class="mb-4 md:mb-6 leading-8 -tracking-5%" data-story-element="paragraph" data-testid="paragraph-component">The non-profit has noticed the difference this has made. “We have grown to a VM staff size of five at Filos. This has freed up our programme staff’s time, so they can focus on improving the services to better meet the needs on the ground, and (bring) about a high volunteer satisfaction rate, which reflects the positive experience of our volunteers.”</p></div><div class="mb-6 border-t border-gray-175"><section class="mx-auto my-4 w-full" data-testid="article-purchase-link-component"><section class="mx-auto flex w-full flex-wrap items-center justify-between gap-4 lg:gap-0 lg:px-3" data-testid="article-purchase-link-version-2-component"><p class="mb-0 font-public-sans text-xs tracking-normal">Copyright The Business Times. 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