Agentforce: Create Powerful AI Agents

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href=\"https://www.salesforce.com/ap/agentforce/what-are-ai-agents/\" target=\"_self\"><ins>AI Agents</ins></a> are autonomous, proactive applications designed to execute specialised tasks to help employees and customers. Agents use large language models (<a href=\"https://www.salesforce.com/ap/blog/what-are-large-language-models/\" target=\"_self\"><ins>LLMs</ins></a>) to analyse and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.</p>\n<p>These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including <a href=\"https://www.salesforce.com/ap/crm/\" target=\"_self\"><ins>Salesforce CRM</ins></a> data, external data from <a href=\"https://www.salesforce.com/ap/data/\" target=\"_self\">Data Cloud</a> and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. 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With Agentforce, it's ready to spin up out-of-the-box agents across <a href=\"https://www.salesforce.com/ap/service/\" target=\"_self\"><ins>service</ins></a>, <a href=\"https://www.salesforce.com/ap/sales/\" target=\"_self\"><ins>sales</ins></a>, <a href=\"https://www.salesforce.com/ap/marketing/\" target=\"_self\"><ins>marketing</ins></a>, <a href=\"https://www.salesforce.com/ap/commerce/\" target=\"_self\"><ins>commerce</ins></a> and more.</p>\n<ul>\n<li>Service Agent replaces traditional chatbots with AI that can handle a wide range of service issues without preprogrammed scenarios, improving customer service efficiency.</li>\n<li>Sales Development Representative (SDR) engages with prospects 24/7, answering questions, managing objections and scheduling meetings based on CRM and external data, allowing your sellers to focus on building deeper customer relationships.</li>\n<li>Sales Coach provides personalised role-play sessions for your sales team, using Salesforce data and generative AI to help sellers practice pitches and objections tailored to specific deals.</li>\n<li>Merchandiser assists your ecommerce merchandisers with site set-up, goal setting, personalised promotions, product descriptions and data-driven insights, simplifying daily tasks.</li>\n<li>Buyer Agent enhances the B2B buying experience, helping your buyers find products, make purchases and track orders via chat or within sales portals. Personal Shopper acts as a digital concierge on your ecommerce sites or messaging apps, offering personalised product recommendations and assisting with search queries.</li>\n<li>Campaign Optimizer automates the full campaign lifecycle, using AI to analyse, generate, personalise and optimise marketing campaigns based on business goals.</li>\n<li>Agentforce (formerly Agentforce Assistant) supports employees in the flow of their work with specific tasks by searching for data, creating action plans and executing them to increase workplace efficiency.</li>\n</ul>\n","kind":"card_faq-qna","id":"1692403717854_cpd"},{"headline":"How does Einstein work?","description":"<p><a href=\"https://www.salesforce.com/ap/artificial-intelligence/\" target=\"_self\">Einstein</a> is natively embedded into the <a href=\"https://www.salesforce.com/ap/platform/\" target=\"_self\">Salesforce Platform</a> and leverages data from CRM and external applications to provide insights, predictions and generated content directly in the flow of work.</p>\n","kind":"card_faq-qna","id":"1692403719758_e6k"},{"headline":"What is an AI agent builder?","description":"<p>An <a href=\"https://www.salesforce.com/ap/agentforce/agent-builder\" target=\"_self\">ai agent builder</a> is a platform for building and customising AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customise out-of-the-box agents or build new agents for any role, any industry or any use case using existing tools like Flows, Prompts, Apex and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.</p>\n","kind":"card_faq-qna","id":"1725475604415_81r"}]}]}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/?d=7013y000002A9StAAK&utm_source=straitstimes&utm_medium=display&utm_campaign=sg_c360aw&utm_content=ini_bdm-prospect_executiverequests-saks-quote-simg_x_7013y000002a9staak","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a>  <hgf-c360nav locale=ap search="true" show-region-selector="true" context-nav-enabled="true" 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a Custom Agent" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Play Video</span> </div> <p class="heading-xsm text-white text-left">Preview: How to Create a Custom Agent</p> </button> </div> </div> </div> </div> </div> <div class="relative gap-8 justify-center flex lg:hidden mt-12" data-video-dots=""></div> </div> </div> </section> <section class="bg-indigo-gradient rounded-[20px] mt-[-20px] relative z-20">  <section class="relative nup--blade layout--3 nup--card_resource"> <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main nup nup__3 nup__gridThree"> <header class="nup__blade-heading text--center"> <h2 class="mb-8 heading-lg text-white" style="margin-top: 5rem;">Discover what’s new with Agentforce 2.0</h2> </header> <div class="cards"> <article class="card card__1 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"><img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Skills-Library-1.webp?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Skills-Library-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Skills-Library-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Skills-Library-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Skills-Library-1.webp?resize=1024,576 1024w" height="auto" width="auto"></div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style="font-size: 20px;">For every team and workflow </h3> <div class="card__description mt-16"> <p>Teams can now create their own custom Agentforce fast for any department with a new library of pre-built skills. These skills span CRM, Slack, Tableau, and partner use cases, as well as your own custom skills. Agentforce can also take action in any system or workflow by connecting to existing API’s or with MuleSoft’s pre-built connectors to over 40 systems. </p> </div> </div> </div> </div> </article> <article class="card card__2 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Slack-for-Employees-1.webp?w=1024" class="card__image" alt="" sizes="100vw" height="auto" width="auto"></div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style="font-size: 20px;">Collaborate in Slack </h3> <div class="card__description mt-16"> <p>Agentforce is now available in Slack bringing customizable digital labor to where work happens. All of your employees can now collaborate with Agentforce directly in Slack to handle busy work, answer questions, and deliver instant expertise, so your team can stay focused on high-impact work. And Agentforce can now draw from conversational data to make every action and answer more relevant. </p> </div> </div> </div> </div> </article> <article class="card card__3 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=1536,865 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/Enhanced-Atlas-Reasoning-1.webp?resize=2048,1153 2048w" height="auto" width="auto"> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style="font-size: 20px;">More trusted than ever </h3> <div class="card__description mt-16"> <p>The Atlas Reasoning Engine is now smarter with enhanced reasoning and data retrieval techniques. This enables Agentforce to think deeply when presented with complex, multi-step questions - reasoning across data sources that have been enriched with additional customer-specific metadata, so that Agentforce can take the best action and deliver accurate, well-researched responses with inline citations.</p> </div> </div> </div> </div> </article> </div> </div> <pbc-button class="cta_button__wrapper flex flex--center mt-56"> <a class="cta_button" data-variant="primary" aria-label="Learn more: Bring your Agentforce into the flow of work" href="https://www.salesforce.com/plus/experience/agentforce_2-0" style="color: #fff;"> Watch Keynote</a> </pbc-button> </div> </section>   <section class="relative nup--blade layout--4 nup--card_resource"> <div class="container"> <div class="grid grid_main nup nup__4 nup__gridFour"> <header class="nup__blade-heading text--center"> <h2 class="mb-8 heading-lg text-white" style="margin-top: 2rem;">These companies are unleashing digital labor with Agentforce</h2> </header> <div class="cards"> <article class="card card__1 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/customer-stories/wiley/" tabindex="-1" aria-label="Wiley sees 213% return on investment with Agentforce." target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=1280 1280w" height="auto" width="auto"> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/customer-stories/wiley/" target="self">Wiley sees 213% return on investment with Agentforce.</a> </h3> <div class="card__description mt-16"> Learn how the publisher implemented Agentforce to cut costs and boost productivity. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper"> <a class="cta_button" aria-label="Learn more: Wiley sees 213% return on investment with Agentforce." href="/customer-stories/wiley/" target="_self" rel="noopener"> <u>Learn more</u> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/customer-stories/opentable/" tabindex="-1" aria-label="OpenTable boosts customer service with Agentforce." target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-OpenTable-720x405-1.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-OpenTable-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-OpenTable-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-OpenTable-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-OpenTable-720x405-1.png?w=1280 1280w" height="auto" width="auto"> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/customer-stories/opentable/" target="_self"> OpenTable boosts customer service with Agentforce. </a> </h3> <div class="card__description mt-16"> See how the company boosts productivity for service reps with AI agents and Service Cloud. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper"> <a class="cta_button" aria-label="Learn more: OpenTable boosts customer service with Agentforce." href="/customer-stories/opentable/" target="_self" rel="noopener"><u> Learn more</u> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/customer-stories/saks/" tabindex="-1" aria-label="Saks elevates luxury shopping with unified data and Agentforce." target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Saks-720x405-1.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Saks-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Saks-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Saks-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Saks-720x405-1.png?w=1280 1280w" height="auto" width="auto"> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/customer-stories/saks/" target="_self">Saks elevates luxury shopping with unified data and Agentforce.</a> </h3> <div class="card__description mt-16"> See how Agentforce will boost service agent productivity to deliver luxury shopping experiences. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper"> <a class="cta_button" aria-label="Learn more: Saks elevates luxury shopping with unified data and Agentforce." href="/customer-stories/saks/" target="_self" rel="noopener"> <u>Learn more</u> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper "> <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/customer-stories/ezcater/" tabindex="-1" aria-label="Agentforce will transform ezCater’s customer experience. " target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/production-resource-card-ezCater-720x405-2.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/production-resource-card-ezCater-720x405-2.png?w=320 320w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/production-resource-card-ezCater-720x405-2.png?w=640 640w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/production-resource-card-ezCater-720x405-2.png?w=864 864w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/production-resource-card-ezCater-720x405-2.png?w=1280 1280w" height="auto" width="auto"> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/customer-stories/ezcater/" target="_self"> Agentforce will transform ezCater’s customer experience. </a> </h3> <div class="card__description mt-16"> Discover how Agentforce will automate customer service to simplify ordering food for the workplace. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" > <a class="cta_button" aria-label="Learn more: Agentforce will transform ezCater’s customer experience." href="/customer-stories/ezcater/" target="_self" rel="noopener"> <u>Learn more </u></a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section>  <div class="pt-80" data-module-name="What is Agentforce?" data-module-position="3" data-module-type="content"> <div class="tw-container relative"> <h2 class="mb-8 heading-lg text-white text-center">What is Agentforce?</h2> <p class="body-lg text-white text-center max-w-[1000px] mx-auto">Agentforce is a proactive, autonomous AI application that provides specialized, always-on support to employees or customers. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role.</p> <div class=" rounded-[20px] p-12 lg:p-35 mt-32 max-w-[1100px] mx-auto flex flex-col lg:flex-row gap-12 lg:gap-28 relative agent-tabs-gradient-border bg-tabs-gradient" data-tabs=""> <div class="w-full lg:max-w-[400px] flex-col gap-10 flex"> <button class="tab__button relative cursor-pointer" data-tab-button="agent-1" role="tab" aria-selected="false" aria-controls="agent-1-content" id="agent-1-tab" tabindex="-1" data-analytics-cta="" name="Role"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-1.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Role</h3> <p class="body-sm text-black leading-[110%]">An agent’s purpose on your team</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-2" role="tab" aria-selected="false" aria-controls="agent-2-content" id="agent-2-tab" tabindex="-1" data-analytics-cta="" name="Trusted Data"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-2.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Trusted Data</h3> <p class="body-sm text-black leading-[110%]">The context an agent needs to work</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-3" role="tab" aria-selected="false" aria-controls="agent-3-content" id="agent-3-tab" tabindex="-1" data-analytics-cta="" name="Actions"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-3.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Actions</h3> <p class="body-sm text-black leading-[110%]">The goals an agent can fulfill</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-4" role="tab" aria-selected="false" aria-controls="agent-4-content" id="agent-4-tab" tabindex="-1" data-analytics-cta="" name="Guardrails"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-4.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Guardrails</h3> <p class="body-sm text-black leading-[110%]">The guidelines an agent can operate under</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-5" role="tab" aria-selected="false" aria-controls="agent-5-content" id="agent-5-tab" tabindex="-1" data-analytics-cta="" name="Channels"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-5.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Channels</h3> <p class="body-sm text-black leading-[110%]">Web, mobile, WhatsApp, Slack</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> </div> <div class="tabs__content relative flex-1 flex-shrink-0 rounded-[20px] bg-white-gradient mt-[-10px] lg:mt-0"> <div id="agent-1-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-1" role="tabpanel" aria-labelledby="agent-1-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-1.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What is an agent’s role?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">The role is the agent's purpose. It defines the job to be done and the broader goals the agent should achieve on your team.</p> </div> </div> </div> </div> <div id="agent-2-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-2" role="tabpanel" aria-labelledby="agent-2-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-2.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What is an agent’s trusted data?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Trusted data is the information the agent needs to carry out its role. This could include company knowledge articles, CRM data, external data via Data Cloud, public websites, and so on.</p> </div> </div> </div> </div> <div id="agent-3-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-3" role="tabpanel" aria-labelledby="agent-3-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-3.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s actions?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template, or Apex.</p> </div> </div> </div> </div> <div id="agent-4-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-4" role="tabpanel" aria-labelledby="agent-4-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-4.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s guardrails?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Guardrails define what the agent can and cannot do. These can be natural-language instructions to escalate to a human, or could come from built-in security features in the Einstein Trust Layer.</p> </div> </div> </div> </div> <div id="agent-5-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-5" role="tabpanel" aria-labelledby="agent-5-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-5.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s channels?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Channels are the applications where agents can do work. This can be your website, CRM, mobile app, Slack, and more.</p> </div> </div> </div> </div> </div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-1.webp" alt="What is an Agentforce Agent?" class="absolute bottom-[-80px] lg:bottom-[-100px] right-[-30px] lg:right-20 pointer-events-none w-[169px] xl:w-[263px]" loading="lazy"> </div> </div> </div> <div class="lg:tw-container pt-100 lg:pt-150 pb-80" data-carousel-logos=""> <div class="flex justify-between gap-30 flex-col lg:flex-row">  </div> </div> </section> <section class="bg-indigo-60 bg-custom-indigo-gradient pt-30 pb-20 lg:py-70 rounded-[34px] shadow-section relative z-30 mt-[-50px] w-full" data-tiles-section="" data-module-name="Customize pre-built Agentforce Agents" data-module-position="4" data-module-type="content"> <div class="tw-container"> <div class=" mx-auto text-center mb-30 lg:mb-40"> <h2 class="heading-lg text-white mb-20 lg:mb-40 lg:px-40"> Discover pre-built <span class="text-[#1AB9FF]">Agentforce</span> skills for your business needs </h2> </div> </div> <div class="tw-container min-h-screen relative w-full lg:mt-0"> <div class="pb-120 lg:pb-220 absolute left-0 z-10 bottom-0 lg:px-80 w-full" data-animated-tile=""> <div class="bg-pink bg-pink-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Customer Service </div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Resolve customer inquiries 24/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]">Agentforce engages customers autonomously across channels 24/7 in natural language. It can resolve cases swiftly and accurately because every answer is grounded in trusted data. Set up a set of prebuilt skills to empower Agentforce to support customers in minutes or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.</p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-2.webp" alt="Service"> <div class="" data-vidyard-video="ZzoQ3Xd4rBwRUYsbPpEr5z"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Service"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-90 lg:pb-165 absolute left-0 z-20 bottom-[-760px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-cyan bg-cyan-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Development Representative (SDR)</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Engage with prospects 24/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]">Agentforce autonomously answers product questions, handles objections, and books meetings for sales reps. It can act and respond accurately, with responses grounded in your business data. You decide how often, which channels, and when Agentforce will engage before briefing sellers for handoff. It can meet leads on their preferred channels, like SMS or WhatsApp, in any language.</p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-1.webp" alt="Sales Development Representative (SDR) "> <div class="" data-vidyard-video="x4pf16CmTSA2nrGzfoL6VL"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Development Representative (SDR)"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-60 lg:pb-110 absolute left-0 z-30 bottom-[-1520px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-indigo bg-custom-blue-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Coach</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Provide personalized sales role-plays</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]">Agentforce can practice pitching, handling objections, and negotiation with realistic role-plays tailored to each deal for every seller. Get consistent feedback on seller strengths, areas for improvement, and actionable steps to advance deals, all grounded in CRM data. Then, easily assess ROI by analyzing win/loss rates of deals, with or without coaching.</p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-3.webp" alt="Sales Coach"> <div class="" data-vidyard-video="kTrvZ9W1tXkfdj9DEWhLZT"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Coach"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-30 lg:pb-55 absolute left-0 z-40 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-green bg-green-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Personal Shopper</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Offer personalized product recommendations</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]">Agentforce can engage shoppers as their personal stylist. Power personalized conversations directly on your commerce site or in a preferred messaging app, like WhatsApp. Help shoppers find products and make purchases faster by guiding search queries and personalizing product recommendations.</p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-4.webp" alt="Personal Shopper"> <div class="" data-vidyard-video="FdPZfTHqqe8zTXnUJ8jwvx"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Personal Shopper"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="0 absolute left-0 z-50 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-yellow bg-yellow-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Campaign</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Create and optimize campaigns end-to-end</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]">Agentforce can help you build better campaigns faster. Marketers can save time on generating campaign briefs, targeting audience segments, creating content, and even building customer journeys in Flow. And because Agentforce never sleeps, it will continually analyze performance against KPIs and proactively recommend improvements.</p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-5.webp" alt="Campaign"> <div class="" data-vidyard-video="rDP6vAvKUtB1RDfkN2Ztis"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Campaign"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> </div> </section> <section class="bg-agent-cyan-gradient pt-80 lg:pt-150 pb-180 relative z-10 mt-[-30px] agent-grid" data-agent-grid="" data-module-name="What agent would you build?" data-module-position="5" data-module-type="content"> <div class="tw-container"> <div class=""> <h2 class="heading-xl text-white text-center mb-12">Agentforce for every team</h2> <p class="body-lg mx-auto w-full max-w-[1000px] text-white text-center">Handle any business use case. With Agentforce, you can quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs.</p> <div class="flex flex-wrap justify-center mt-34 lg:mt-62 gap-20 lg:gap-x-24 lg:gap-y-32 px-0 lg:px-[20px] xl:px-[180px] 2xl:px-[250px]"> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-1.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Healthcare </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously engages with patients, providers, and payers to resolve inquiries, provide summaries, and take action across multiple channels. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-12.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Banking </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously analyzes data, proactively manages client requests, and provides personalized service across retail, commercial, and investment banking. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-3.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Retail </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share campaign insights, proactively manage customer outreach, and resolve cases for fashion, grocery, and convenience retailers. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-4.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Operations </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously helps Operations teams manage plan creation, resourcing needs, and track progress across teams. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-13.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">CX </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously analyze customer surveys and reviews, proactively suggest customer retention improvements, and manage omni-channel experiences. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-7.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Analytics </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share data insights, conduct visualizations, and suggest data-driven actions to take. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-8.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">IT </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously monitor security threat detection, share network insights, and resolve customer and employee helpdesk support cases. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.1/ico-agent-grid-9.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Finance </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries. </div> </div> </div> </div> </div> </section> </div> </div> </div><div data-blade-id="1734031228160_1av" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1734031228160_1av" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Bring your Agentforce into the flow of work </h2> <div class="blade__description"> <p>Surface any employee-facing agent in Slack and unlock agentic productivity</p> </div> </header> <div class="productfeature_cta" data-module-name="Bring your Agentforce into the flow of work" data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/slack/agentforce/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Learn more: Bring your Agentforce into the flow of work" href="https://www.salesforce.com/ap/slack/agentforce/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agentforce in Slack" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1734031228153_bxd-11" class="accordion__trigger" id="show-hide1734031228153_bxd-11" aria-label="Agentforce in Slack"> <span class="accordion__title relative"> Agentforce in Slack <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1734031228153_bxd-11" id="rel1734031228153_bxd-11"> <div class="accordion__description"> <p>Agentforce 2.0 enables teams to easily bring Agentforce into any Slack conversation. Slack users can @ mention Agentforce agents through DMs or in channels, tapping into their digital labour force directly in the flow of work. And with Slack Search, Agentforce can draw from conversational data - enhancing the relevancy of responses and actions by drawing from public and permissioned information in Slack.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1734031228153_bxd-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?w=1024" class="image__asset" alt="Slack 3" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Slack Skills" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1734031228152_192m-22" class="accordion__trigger" id="show-hide1734031228152_192m-22" aria-label="Slack Skills"> <span class="accordion__title relative"> Slack Skills <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1734031228152_192m-22" id="rel1734031228152_192m-22"> <div class="accordion__description"> <p>Power Agentforce with pre-packaged actions for Slack in Agent Builder. Improve productivity by giving agents the ability to take actions in Slack on behalf of employees. Agentforce can create and update canvases and lists, search Slack, send direct messages and more.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1734031228152_192m-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?w=1024" class="image__asset" alt="Slack 2" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Agentforce Hub" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1734031228151_mzl-33" class="accordion__trigger" id="show-hide1734031228151_mzl-33" aria-label="Agentforce Hub"> <span class="accordion__title relative"> Agentforce Hub <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1734031228151_mzl-33" id="rel1734031228151_mzl-33"> <div class="accordion__description"> <p>Slack is the central hub to assemble all of your Agentforce. Employees can discover agents, view their profiles, skills and knowledge and engage in conversation through direct messages like any other member of the team. Slack's Agentforce Hub helps employees understand which agents are most relevant to them. It also includes suggested prompts for a more intuitive experience.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1734031228151_mzl-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?w=1024" class="image__asset" alt="Slack 1" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1734031228153_bxd-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?w=1024" class="image__asset" alt="Slack 3" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-builder-with-slack-actions.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1734031228152_192m-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?w=1024" class="image__asset" alt="Slack 2" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-slack-actions-inside-agent-builder.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1734031228151_mzl-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?w=1024" class="image__asset" alt="Slack 1" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/12/product-features-agent-library-profile.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1726327765440_e2i" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726327765440_e2i" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Customise your Agentforce on the Salesforce Platform </h2> </header> <div class="productfeature_cta" data-module-name="Customise your Agentforce on the Salesforce Platform" data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/agentforce/agent-builder/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Learn more: Customise your Agentforce on the Salesforce Platform" href="https://www.salesforce.com/ap/agentforce/agent-builder/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agent Builder" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726327765384_n4t-11" class="accordion__trigger" id="show-hide1726327765384_n4t-11" aria-label="Agent Builder"> <span class="accordion__title relative"> Agent Builder <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765384_n4t-11" id="rel1726327765384_n4t-11"> <div class="accordion__description"> <p>Agent Builder is the low-code builder for Agentforce. Users can tap into existing tools like Flows, prompt templates, Apex and APIs to configure their agent. Set-up is simple: Create a job to be done by the agent by defining topics, giving natural language instructions for that topic and creating a library of actions for it to choose from. Easily monitor an agent’s plan of action and test its responses right in Agent Builder.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765384_n4t-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Atlas Reasoning Engine" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765389_adz-22" class="accordion__trigger" id="show-hide1726327765389_adz-22" aria-label="Atlas Reasoning Engine"> <span class="accordion__title relative"> Atlas Reasoning Engine <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765389_adz-22" id="rel1726327765389_adz-22"> <div class="accordion__description"> <p>The <a href="https://www.salesforce.com/ap/agentforce/what-is-a-reasoning-engine/atlas/" target="_self">Atlas Reasoning Engine</a> is the brain of Agentforce. Users can equip agents to respond naturally and adapt to situations so they're faster, more multi-turn and more capable. Increase their accuracy with topics, which classify requests into a specific category with a defined scope and rules, including which actions an agent can and cannot take.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765389_adz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Trust & Guardrails" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765387_aad-33" class="accordion__trigger" id="show-hide1726327765387_aad-33" aria-label="Trust & Guardrails"> <span class="accordion__title relative"> Trust & Guardrails <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765387_aad-33" id="rel1726327765387_aad-33"> <div class="accordion__description"> <p>With Agentforce, teams can use natural language topics and instructions to create guardrails for an agent, including when to escalate or hand off a task to a human. The <a href="https://www.salesforce.com/ap/artificial-intelligence/trusted-ai/" target="_self">Einstein Trust Layer</a> enables Agentforce to use any LLM safely by ensuring that no Salesforce data is viewed or retained by 3rd-party model providers.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765387_aad-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 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1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1726167752365_1asz" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726167752365_1asz" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Only Agentforce brings together Humans + AI + Data + Actions </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Humans + AI" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726168029142_xa9-11" class="accordion__trigger" id="show-hide1726168029142_xa9-11" aria-label="Humans + AI"> <span class="accordion__title relative"> Humans + AI <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 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Assistive agents can help employees in the flow of work by taking on time-consuming jobs so people can focus on high value tasks. <a href="https://www.salesforce.com/ap/agentforce/autonomous-agents/" target="_self">Autonomous agents</a> perform certain tasks proactively and escalate to humans when necessary. For example: Agents can provide every new AE their own, personal sales coach that gives them feedback, offers guidance and helps them be their best on the job.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726168029142_xa9-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Data" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752449_k9f-22" class="accordion__trigger" id="show-hide1726167752449_k9f-22" aria-label="Data"> <span class="accordion__title relative"> Data <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752449_k9f-22" id="rel1726167752449_k9f-22"> <div class="accordion__description"> <p>Agents need the right data to work. With <a href="https://www.salesforce.com/ap/data/" target="_self">Data Cloud</a>, you can create the most intelligent agents possible, because they have access to the right data for any employee or customer experience. Use any data in your organisation with Agentforce, across all systems and sources. It’s scalable, secure and enterprise-grade thanks to Data Cloud. Without sacrificing security, your agents can be dynamic and knowledgeable about your business process and customers — and act accordingly.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752449_k9f-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Actions" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752447_fpd-33" class="accordion__trigger" id="show-hide1726167752447_fpd-33" aria-label="Actions"> <span class="accordion__title relative"> Actions <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752447_fpd-33" id="rel1726167752447_fpd-33"> <div class="accordion__description"> <p>An AI agent that can’t take meaningful action is just another bot. Agentforce agents take action across any system so you can complete work faster. They connect data to action by exposing <a href="https://www.salesforce.com/ap/blog/what-is-metadata/" target="_self">metadata</a> about defined workflows and <a href="https://www.salesforce.com/ap/artificial-intelligence/ai-automation/" target="_self">AI automations</a>. This is what makes them capable of high-value tasks. These may be actions taken on the employee's behalf. For example, these AI agents can help a sales rep draught an email to a customer, create a close plan and kick off a 1:1 nurture cadence for the customer that includes all their upcoming marketing activities.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752447_fpd-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1726168029142_xa9-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 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src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1731972596773_vf6" data-blade-position="6" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1731972596773_vf6" class="relative oneup--blade oneup--left-image" > <div class="container container--min-spacing-top"> <article class="grid grid_main grid--sixteenbynine theme--light_gradient" data-module-track-impressions="" data-module-id="1731972596773_vf6" data-module-name="Agentforce Testing Centre" data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="RH4hMwSHJCV9MZ5Sn5AXL6" > <pbc-vidyard-analytics slot="analytics" video-uuid="RH4hMwSHJCV9MZ5Sn5AXL6" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Agentforce Testing Centre </h2> <div class="blade__description"> <p>Testing autonomous AI agents requires an approach that works for non-deterministic systems. With Testing Centre, teams can use AI to generate hundreds of synthetic interactions, then run those tests automatically in parallel to see what topics and actions Agentforce chooses. From here, teams can iterate by adjusting instructions as needed — saving time that would have been lost on manually testing many different variations of a conversation.</p> </div> </header> </div> </div> </article> </div> </section> </div><div data-blade-id="1713998310841_1bpa" data-blade-position="7" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1713998310841_1bpa" class="relative nup--blade layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree theme--light_gradient"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Experience Agentforce </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1734397606125_atd" data-module-name="Agentforce World Tour Atlanta" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/events/world-tour/atlanta/" tabindex="-1" aria-label="Agentforce World Tour Atlanta" data-link-url="https://www.salesforce.com/events/world-tour/atlanta/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-atlanta.jpg?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-atlanta.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-atlanta.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-atlanta.jpg?resize=768,433 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-atlanta.jpg?resize=1024,577 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Atlanta, GA</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/events/world-tour/atlanta/" data-link-text="Agentforce World Tour Atlanta" data-link-url="https://www.salesforce.com/events/world-tour/atlanta/" data-link-type="header" target=""> Agentforce World Tour Atlanta </a> </h3> <div class="card__description mt-16"> <p>18 December 2024</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Register for free" data-link-url="https://www.salesforce.com/events/world-tour/atlanta/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Register for free: Agentforce World Tour Atlanta" href="https://www.salesforce.com/events/world-tour/atlanta/" > Register for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1734397613741_lje" data-module-name="Agentforce World Tour Chicago" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/events/world-tour/chicago/" tabindex="-1" aria-label="Agentforce World Tour Chicago" data-link-url="https://www.salesforce.com/events/world-tour/chicago/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-chicago.jpg?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-chicago.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-chicago.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-chicago.jpg?resize=768,433 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-afwt-chicago.jpg?resize=1024,577 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Chicago, IL</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/events/world-tour/chicago/" data-link-text="Agentforce World Tour Chicago" data-link-url="https://www.salesforce.com/events/world-tour/chicago/" data-link-type="header" target=""> Agentforce World Tour Chicago </a> </h3> <div class="card__description mt-16"> <p>19 December 2024</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Register for free" data-link-url="https://www.salesforce.com/events/world-tour/chicago/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Register for free: Agentforce World Tour Chicago" href="https://www.salesforce.com/events/world-tour/chicago/" > Register for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1734394692317_rnw" data-module-name="TDX" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/tdx/" tabindex="-1" aria-label="TDX" data-link-url="https://www.salesforce.com/tdx/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-tdx25.jpg?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-tdx25.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-tdx25.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-tdx25.jpg?resize=768,433 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/eo-card-tdx25.jpg?resize=1024,577 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">San Francisco & Salesforce+</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/tdx/" data-link-text="TDX" data-link-url="https://www.salesforce.com/tdx/" data-link-type="header" target=""> TDX </a> </h3> <div class="card__description mt-16"> <p>5-6 March, 2025<br>The must-attend conference for developers, admins, architects and partners.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Register now" data-link-url="https://www.salesforce.com/tdx/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Register now: TDX" href="https://www.salesforce.com/tdx/" > Register now </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1729701771705_4pn_101507" data-blade-position="8" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729701771705_4pn_101507" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729701771705_4pn_101507" data-module-name="Join the Agentblazer community." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020" class="image__asset" alt="Agentblazer Characters" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Join the Agentblazer community. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts and more. Grow your AI expertise — and your career.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Join today" data-link-url="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Join today: Join the Agentblazer community." href="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" target="_self" rel="noopener" > Join today </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/blog/ai/agents/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Join the Agentblazer community." label="Learn more" href="https://www.salesforce.com/ap/blog/ai/agents/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1729699909457_15f5_101508" data-blade-position="9" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729699909457_15f5_101508" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729699909457_15f5_101508" data-module-name="Calculate your ROI with Agentforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768 768w" height="800" width="800"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Calculate your ROI with Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Calculate your ROI" data-link-url="https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Calculate your ROI: Calculate your ROI with Agentforce." href="https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/" > Calculate your ROI </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1686256970716_in7" data-blade-position="10" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1686256970716_in7" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Extend Agentforce with the Agentforce Partner Network. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Bring pre-built and customisable agents and actions built by our partners into your everyday work.</p> </div> </header> <div class="cta_container__wrapper" data-module-name="Extend Agentforce with the Agentforce Partner Network." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See how" data-link-url="https://appexchange.salesforce.com/collections/agentforce-partner-network" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="See how: Extend Agentforce with the Agentforce Partner Network." href="https://appexchange.salesforce.com/collections/agentforce-partner-network" target="_blank" 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<section id="1670970523267_ajz" class="relative thmfe--blade thmfe--link_below layout--3 thmfe--" > <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree theme--light_gradient"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Learn new skills with free, guided learning on Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_personalized-learning"> <article class="card card__wrapper theme--light_gradient"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-personalized-learning' id='thexternal-collection-personalized-learning' data-elementtype='experience-blade' variant='personalized-learning' 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data-module-name="Build agents fast." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Build agents fast. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Take a closer look at how agent building works in our library.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demos" data-link-url="https://www.salesforce.com/ap/form/agentforce/demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Watch demos: Build agents fast." href="https://www.salesforce.com/ap/form/agentforce/demo/?d=pb" target="_blank" rel="noopener" > Watch demos </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-id="1726698719154_5ky" data-module-type="card_contactus" data-module-name="Get expert support." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Get expert support. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Work with Professional Services experts to quickly build agents and see value.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Professional Services " data-link-url="https://www.salesforce.com/ap/services/professional-services/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Explore Professional Services : Get expert support." href="https://www.salesforce.com/ap/services/professional-services/overview/" target="_self" rel="noopener" > Explore Professional Services </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-id="1726698719155_yw6" data-module-type="card_contactus" data-module-name="Talk to a rep." data-module-position="3" data-module-track-impressions="" > <div 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data-module-name="Agentforce Frequently Asked Questions" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Agentforce Frequently Asked Questions </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1691508978479_9la" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1691508978647_t34" data-module-name="What is an AI agent?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1691508978479_9la-11" class="accordion__trigger" id="accordion1691508978479_9la-11" aria-label="What is an AI agent?"> <span class="accordion__title relative"> What is an AI agent? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-11" id="rel1691508978479_9la-11"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/ap/agentforce/what-are-ai-agents/" target="_self"><ins>AI Agents</ins></a> are autonomous, proactive applications designed to execute specialised tasks to help employees and customers. Agents use large language models (<a href="https://www.salesforce.com/ap/blog/what-are-large-language-models/" target="_self"><ins>LLMs</ins></a>) to analyse and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.</p> <p>These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including <a href="https://www.salesforce.com/ap/crm/" target="_self"><ins>Salesforce CRM</ins></a> data, external data from <a href="https://www.salesforce.com/ap/data/" target="_self">Data Cloud</a> and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1692403715215_kum" data-module-name="How do you build AI agents?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-12" class="accordion__trigger" id="accordion1691508978479_9la-12" aria-label="How do you build AI agents?"> <span class="accordion__title relative"> How do you build AI agents? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-12" id="rel1691508978479_9la-12"> <div class="accordion__description"> <p>Businesses can build agents with Agent Builder using existing <a href="https://www.salesforce.com/ap/platform/" target="_self">Salesforce Platform</a> tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use <a href="https://www.salesforce.com/ap/mulesoft/" target="_self">MuleSoft</a> API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1692403717854_cpd" data-module-name="What types of AI agents are there?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-13" class="accordion__trigger" id="accordion1691508978479_9la-13" aria-label="What types of AI agents are there?"> <span class="accordion__title relative"> What types of AI agents are there? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-13" id="rel1691508978479_9la-13"> <div class="accordion__description"> <p>Businesses can create an agent for any role, any industry and to solve any use case. With Agentforce, it's ready to spin up out-of-the-box agents across <a href="https://www.salesforce.com/ap/service/" target="_self"><ins>service</ins></a>, <a href="https://www.salesforce.com/ap/sales/" target="_self"><ins>sales</ins></a>, <a href="https://www.salesforce.com/ap/marketing/" target="_self"><ins>marketing</ins></a>, <a href="https://www.salesforce.com/ap/commerce/" target="_self"><ins>commerce</ins></a> and more.</p> <ul> <li>Service Agent replaces traditional chatbots with AI that can handle a wide range of service issues without preprogrammed scenarios, improving customer service efficiency.</li> <li>Sales Development Representative (SDR) engages with prospects 24/7, answering questions, managing objections and scheduling meetings based on CRM and external data, allowing your sellers to focus on building deeper customer relationships.</li> <li>Sales Coach provides personalised role-play sessions for your sales team, using Salesforce data and generative AI to help sellers practice pitches and objections tailored to specific deals.</li> <li>Merchandiser assists your ecommerce merchandisers with site set-up, goal setting, personalised promotions, product descriptions and data-driven insights, simplifying daily tasks.</li> <li>Buyer Agent enhances the B2B buying experience, helping your buyers find products, make purchases and track orders via chat or within sales portals. Personal Shopper acts as a digital concierge on your ecommerce sites or messaging apps, offering personalised product recommendations and assisting with search queries.</li> <li>Campaign Optimizer automates the full campaign lifecycle, using AI to analyse, generate, personalise and optimise marketing campaigns based on business goals.</li> <li>Agentforce (formerly Agentforce Assistant) supports employees in the flow of their work with specific tasks by searching for data, creating action plans and executing them to increase workplace efficiency.</li> </ul> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1692403719758_e6k" data-module-name="How does Einstein work?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-14" class="accordion__trigger" id="accordion1691508978479_9la-14" aria-label="How does Einstein work?"> <span class="accordion__title relative"> How does Einstein work? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-14" id="rel1691508978479_9la-14"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/ap/artificial-intelligence/" target="_self">Einstein</a> is natively embedded into the <a href="https://www.salesforce.com/ap/platform/" target="_self">Salesforce Platform</a> and leverages data from CRM and external applications to provide insights, predictions and generated content directly in the flow of work.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1725475604415_81r" data-module-name="What is an AI agent builder?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-15" class="accordion__trigger" id="accordion1691508978479_9la-15" aria-label="What is an AI agent builder?"> <span class="accordion__title relative"> What is an AI agent builder? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-15" id="rel1691508978479_9la-15"> <div class="accordion__description"> <p>An <a href="https://www.salesforce.com/ap/agentforce/agent-builder" target="_self">ai agent builder</a> is a platform for building and customising AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customise out-of-the-box agents or build new agents for any role, any industry or any use case using existing tools like Flows, Prompts, Apex and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=ap origin=https://wp.sfdcdigital.com/en-ap/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Artificial Intelligence (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/nVr-udA1Nqc2V/dmzF/5LEsyTrSUo/DJ/A1dRb1s9Aw/F2A/VUmEOWX5Y"><script src="/nVr-udA1Nqc2V/dmzF/5LEsyTrSUo/DJ/A1dRb1s9Aw/Shs/SJzwUBXAp" async defer></script><div id="sec-overlay" style="display:none;"><div id="sec-container"></div></div></body></html>

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