Agentforce: Create Powerful AI Agents

<!doctype html><html lang="en"><head><meta charset="UTF-8" /><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="icon" type="image/x-icon" href="/c2/public/app/favicon.ico"><meta property="visitor" content="prospect"><title>Agentforce: Create Powerful AI Agents | Salesforce Asia</title> <meta property="og:image:alt" content=""> <meta property="og:locale" content="en_GB"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.salesforce.com/ap/agentforce/"> <meta property="og:image" content="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/08/OG-Image-Agentforce-Teaser-Page-1.webp?w=1024"> <meta property="og:description" content="Build and customise autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem."> <meta property="og:title" content="Agentforce: Create Powerful AI Agents"> <meta property="og:site_name" content="Salesforce"> <meta property="twitter:site" content=""> <meta property="twitter:card" content="summary_large_image"> <meta property="twitter:url" content="https://www.salesforce.com/ap/agentforce/"> <meta name="robots" content="index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"> <meta name="description" content="Build and customise autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem."> <link rel="canonical" href="https://www.salesforce.com/ap/agentforce/"> <script type="application/ld+json">{ "@context":"https://schema.org", "@type": "WebSite", "name": "Salesforce", "url": "https://www.salesforce.com" }</script> <link rel="preconnect" href="//a.sfdcstatic.com"/><link rel="preconnect" href="//www.googletagmanager.com"/><link rel="preconnect" href="//www.google-analytics.com"/><link rel="preconnect" href="//wp.salesforce.com"/><link rel="preconnect" href="//service.force.com"/><link rel="preconnect" href="//geolocation.onetrust.com"/><link rel="preconnect" href="//cdn.krxd.net"/><link rel="preconnect" href="//org62.my.salesforce.com"/><link rel="preconnect" href="//dpm.demdex.net"/><link rel="preconnect" href="//cdn.evgnet.com"/><link rel="preconnect" href="//salesforce.us-1.evergage.com"/><link rel="preconnect" href="//api.company-target.com"/><link rel="preconnect" href="//fonts.googleapis.com"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Regular.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Italic.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Bold.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-icons/salesforce-icons.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/avant-garde/AvantGardeForSalesforceW05-Dm.woff2" type="font/woff2" crossorigin="anonymous"/> <script>window.sfdcBase = Object.assign(window.sfdcBase||{}, {"env":"PROD","ssoEnabled":true,"clientErrorThreshold":10,"clientErrorEndpoint":"https://www.salesforce.com/c2/clerr","resourcePrefix":"/c2","gtmContainerId":"GTM-WRXS6TH","demandbaseDisabled":false,"iisDisabled":false,"neustarDisabled":false,"page":{"pagename":"SFDC:ap:agentforce","type":"Other Page","locale":"ap","segment":"non-customer:ap","sitesection":"ap:agentforce","uiframework":"Page Builder"},"exp":{"label":"Page Builder"},"optimizely":{"enabled":true,"cdnUrl":"https://cdn.optimizely.com/js/24522750327.js"},"iisVersion":"v1-stable","locale":"en-ap"});</script> <link rel="preload" as="style" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css"/><link rel="stylesheet" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css" media="screen"/><script type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/top.js"></script><script async type="text/javascript" src="https://a.sfdcstatic.com/digital/one-trust/core/stable/scripttemplates/otSDKStub.js" data-domain-script=8e783e8c-0ad0-475d-8fca-4a03afa0a02a crossorigin></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/bottom.js"></script><script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script><script async type="text/javascript" src="/c2/public/exp/c360/pal/bundle.eac8db148673d3d61ce7.js" id=pal-script data-dataset=sf_shared_prod></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/ot-ext.js"></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/legacy.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/identity.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/pbc-core-analytics/v1-stable/comp-data.js"></script><script defer type="module" src="/c2/public/exp/pbc/lwc/prod.HkxCsTrx.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/templates.a98dc96fcd1b24c42f1f.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/scripts.b0f8b138cdfc8b4db3cb.js"></script><script defer type="text/javascript" src="//a.sfdcstatic.com/shared/js/public/nunjucks-slim.min.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/nunjucksFilters.61490ac1777f9e36469b.js"></script> <script type="module">globalThis.tbidAuthConfig = {host: 'iis.digital.salesforce.com'};</script> <script type="module" >globalThis.ogsConfig = { env: 'PROD', logLevel: 'debug'};</script> <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="NCPYV-VGJPP-N4J93-8HN3B-8B6S3",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"NCPYV-VGJPP-N4J93-8HN3B-8B6S3";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbevydtvuaz2bwg5q-f-846f2c2e0-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1410510","ak.ai":parseInt("638429",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"133c8116","ak.r":41870,"ak.a2":n,"ak.m":"dsca","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":50478,"ak.gh":"184.28.235.60","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"bbr","ak.t":"1732358587","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==ACoqt0PAAWpsfxa5mMF2ilI5vQSiRvimgFzCGlV3+X//0REms393IDp+62Jn1lBddXLfTt6+lr5uVOnqJ3HKFpA29UW4A4HSK96AvAVDwDzvjCDysAuyNzk7bfA4p71znDo/T8r/SC+D21mHTnc5jmbu+vPfnLlPxW9hzvV+i5ONj3GWcBZF6rKrSVCuqAxudZvKTfW0U3YBiqRonr37+iJhXHeLFJrD/Xse064DMyIpeggDZ2IzYYhPiBKFXuS4AY5In/naYJ/Josr5bOzZZQmbVNSxrpKUjgMzUE+w3dsH8k42c/QD8ftM7GORQsM0yYWOVUAIbNniD1KJWe+TAjreGp/gn9i9goh6Zp6puz6+xKbD/tHbu/YGmIvrtPt+vHo/YpPgaTGh5I3cvxE7OVAqQbjxJyqyfP9rKJIkd14=","ak.pv":"639","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body> <script> var wpdata = { navigation: {"top-navigation-c360":[{"ID":0,"title":"Products","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all Salesforce products","url":"https://www.salesforce.com/ap/products/"},"title":"Explore Customer 360.","body":"Unite your teams around your customer with shared data and integrated tools to drive growth and lower costs.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/products-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-products-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-mobile.png?w=375","alt":null,"title":"2022/09/products-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/icon-360.png?w=86","alt":null,"title":"2022/10/icon-360.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":87}},"bladeId":"1731899006939_4hd","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Agentforce","url":"https://www.salesforce.com/ap/agentforce/","target":"_self"},"bladeId":"1731899032706_1d77"},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Data Cloud","url":"https://www.salesforce.com/ap/data/","target":"_self"},"bladeId":"1731899032706_k5y"},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Agentforce & AI App Development","url":"https://www.salesforce.com/ap/platform/enterprise-app-development/","target":"_self"},"bladeId":"1731899032706_g1n"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/ap/products/"},"headlineText":"Discover the #1 AI CRM","headlineDescription":"Humans with Agents drive customer success together.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_4ea","listItems":[{"ID":0,"description":"AI agents that take action for you","link":{"label":"Agentforce","url":"https://www.salesforce.com/ap/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_5w5"},{"ID":1,"description":"Customer 360 for sales, service, and more","link":{"label":"Best-in-class CRM apps","url":"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry","target":"_self","ariaLabel":""},"bladeId":"1731899032706_12zw"},{"ID":2,"description":"Data Cloud, integrations, analytics","link":{"label":"Unified Customer Data","url":"https://www.salesforce.com/ap/data/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_74d"},{"ID":3,"description":"Automations, prompts, models, code, and more","link":{"label":"Low Code, Customisable Platform","url":"https://www.salesforce.com/ap/platform/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_6bo"},{"ID":4,"link":{"label":"Customer Success Stories","url":"https://www.salesforce.com/ap/customer-success-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032706_x96"}]},"bladeId":"1731899032706_f09","buttonlink":{"label":"Products Overview","url":"https://www.salesforce.com/ap/products/","ariaLabel":"Create a Customer 360"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Small Business","url":"https://www.salesforce.com/ap/small-business/","target":"_self"},"bladeId":"1731899032706_rsc"},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/ap/artificial-intelligence/","target":"_self"},"bladeId":"1731899032706_1qi"},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Sales","url":"https://www.salesforce.com/ap/sales/","target":"_self"},"bladeId":"1731899032706_170z"},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Service","url":"https://www.salesforce.com/ap/service/","target":"_self"},"bladeId":"1731899032706_csf"},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Marketing","url":"https://www.salesforce.com/ap/marketing/","ariaLabel":"Click here to go to the Marketing Cloud overview page","target":"_self"},"bladeId":"1731899032706_1b0p"},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Commerce","url":"https://www.salesforce.com/ap/commerce/","ariaLabel":"Click here to go to the Commerce Cloud overview page","target":"_self"},"bladeId":"1731899032706_j9j"},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Tableau","url":"https://www.salesforce.com/ap/analytics/","target":"_self"},"bladeId":"1731899032706_15sq"},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"MuleSoft","url":"https://www.salesforce.com/ap/mulesoft/","target":"_self"},"bladeId":"1731899032706_xu5"},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Slack","url":"https://www.salesforce.com/ap/slack/","target":"_self"},"bladeId":"1731899032706_75u"},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Salesforce Platform","url":"https://www.salesforce.com/ap/platform/","target":"_self"},"bladeId":"1731899032706_z4p"},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Net Zero","url":"https://www.salesforce.com/ap/products/net-zero-cloud/overview/","target":"_self"},"bladeId":"1731899032706_a7"},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Explore AppExchange","url":"https://appexchange.salesforce.com/"},"headlineText":"Partner Apps & Experts","headlineDescription":"Get the most out of Salesforce with partners, apps, solutions, and consultants.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_b1s","listItems":[{"ID":0,"link":{"label":"Partner Apps","url":"https://appexchange.salesforce.com/appxStore?type=App","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_83t"},{"ID":1,"link":{"label":"Consultants","url":"https://appexchange.salesforce.com/consulting/","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_17i4"},{"ID":2,"link":{"label":"Learn about our partners","url":"https://www.salesforce.com/partners/","target":"_blank","ariaLabel":""},"bladeId":"1731899032706_1aug"}]},"bladeId":"1731899032706_17lv","buttonlink":{"label":"Partner Apps & Experts","url":"https://appexchange.salesforce.com/","ariaLabel":"Partner Apps & Experts"}},{"ID":16,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/products-bottom-desktop.png?w=420","alt":null,"title":"2022/09/products-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"See all services","url":"https://www.salesforce.com/ap/services/overview/"},"headlineText":"Customer Success","headlineDescription":"Reach your goals with our customer success experts.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731899032706_fl3","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/ap/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_19pm"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/ap/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_nae"}]},"bladeId":"1731899032706_8i8","buttonlink":{"label":"Customer Success","url":"https://www.salesforce.com/ap/services/overview/","ariaLabel":"Customer Success"}},{"ID":0,"link":{"target":"_self","label":"See all product pricing","url":"https://www.salesforce.com/ap/editions-pricing/overview/"},"bladeId":"1731899032707_yaz"}]},{"ID":1,"title":"Industries","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/ap/solutions/industries/"},"body":"Get industry-specific innovations that modernise your business, speed up time to value and boost productivity.","title":"Explore Salesforce for industries.","bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/industries-mobile.png?w=375","alt":null,"title":"2022/09/industries-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168},"topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/nav-industries-promo-sky-desktop-1.png?w=420","alt":null,"title":"2022/09/nav-industries-promo-sky-desktop-1.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/nav-industries-promo-bottom-desktop-1.png?w=420","alt":null,"title":"2022/09/nav-industries-promo-bottom-desktop-1.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":257},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/icon-industries.png?w=86","alt":null,"title":"2022/10/icon-industries.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":87}},"bladeId":"1731899006941_20z","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Automotive","url":"https://www.salesforce.com/ap/solutions/industries/automotive/overview/","target":"_self"},"bladeId":"1731899011523_uwi"},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Communications","url":"https://www.salesforce.com/ap/solutions/industries/communications/overview/","target":"_self"},"bladeId":"1731899011526_nqg"},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Consumer Goods","url":"https://www.salesforce.com/ap/solutions/industries/consumer-goods/overview/","target":"_self"},"bladeId":"1731899011528_pn4"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Education","url":"https://www.salesforce.com/education/","target":"_blank"},"bladeId":"1731899011529_bgg"},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Energy & Utilities","url":"https://www.salesforce.com/solutions/industries/energy/overview/","target":"_blank"},"bladeId":"1731899011530_16ed"},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Financial Services","url":"https://www.salesforce.com/ap/financial-services/","target":"_self"},"bladeId":"1731899011532_sgc"},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/ap/solutions/industries/healthcare/overview/","target":"_self"},"bladeId":"1731899011534_13fx"},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Manufacturing","url":"https://www.salesforce.com/ap/solutions/industries/manufacturing/overview/","target":"_self"},"bladeId":"1731899011535_11nb"},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Media","url":"https://www.salesforce.com/ap/solutions/industries/media/overview/","target":"_self"},"bladeId":"1731899011539_gjq"},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Nonprofit","url":"https://www.salesforce.com/nonprofit/","target":"_blank"},"bladeId":"1731899011540_13lr"},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Public Sector","url":"https://www.salesforce.com/ap/government/","target":"_self"},"bladeId":"1731899011541_jqp"},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"buttonlink":{"label":"Retail","url":"https://www.salesforce.com/ap/solutions/industries/retail/overview/","target":"_self"},"bladeId":"1731899011543_12wh"},{"ID":0,"link":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/ap/solutions/industries/"},"bladeId":"1731899011545_xhg"}]},{"ID":2,"title":"Customers","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/ap/customer-success-stories/","ariaLabel":"See all customer stories"},"title":"Explore success stories.","body":"See how our customers transform their businesses with CRM + AI + Data + Trust.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-default-top-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-default-top-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-default-bottom-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-default-bottom-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-mobile.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-mobile.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731899006942_p17","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/09/nav-customers-l3-customer-stories-bottom-desktop.jpeg?w=840","alt":null,"title":"2023/09/nav-customers-l3-customer-stories-bottom-desktop.jpeg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/ap/customer-success-stories/"},"headlineText":"Customer Stories","headlineDescription":"Explore success stories from customers of all sizes, in every industry."},"bladeId":"1731899032707_oat","listItems":[{"ID":0,"link":{"label":"Tableau Stories","url":"https://www.tableau.com/solutions/customers","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_18g1"},{"ID":1,"link":{"label":"MuleSoft Stories","url":"https://www.mulesoft.com/case-studies","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_d7z"},{"ID":2,"link":{"label":"Slack Stories","url":"https://slack.com/customer-stories","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1bxu"}]},"bladeId":"1731899032707_zwr","buttonlink":{"label":"Customer Stories","url":"https://www.salesforce.com/ap/customer-success-stories/","ariaLabel":""}},{"ID":1,"buttonlink":{"label":"Trailblazer Stories","url":"https://www.salesforce.com/plus/series/trailblazer/","target":"_blank"},"bladeId":"1731899032707_1asm"}]},{"ID":3,"title":"Learning","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Join for free","url":"https://trailblazer.me/"},"body":"Unlock free hands-on learning, our global community, original series, and support.","title":"Become a Trailblazer.","bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-resources-mobile.png?w=840","alt":null,"title":"2022/10/nav-resources-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/resources-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-trailhead-1.png?w=86","alt":"the 360 blog","title":"2022/10/nav-trailhead-1.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731899006945_i7p","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_blank","label":"Explore Trailhead","url":"https://trailhead.salesforce.com/"},"headlineText":"Learning on Trailhead","headlineDescription":"Skill up for the future from anywhere with Trailhead, our free, online learning platform."},"bladeId":"1731899032707_wnz","listItems":[{"ID":0,"description":"Explore guided learning paths to quickly learn in-demand skills.","link":{"label":"Trails","url":"https://trailhead.salesforce.com/trails/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1cw9"},{"ID":1,"description":"Accelerate learning with access to Salesforce experts.","link":{"label":"Expert-led Learning","url":"https://trailheadacademy.salesforce.com/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_l89"},{"ID":2,"description":"Earn resume-worthy Salesforce credentials. ","link":{"label":"Salesforce Certification","url":"https://trailhead.salesforce.com/credentials/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_18f0"},{"ID":3,"description":"Find your career in the Salesforce ecosystem. ","link":{"label":"Career Paths","url":"https://trailhead.salesforce.com/career-path/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_exx"}]},"bladeId":"1731899032707_7h","buttonlink":{"label":"Learning on Trailhead","url":"https://trailhead.salesforce.com/","ariaLabel":"Learning on Trailhead"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"See all events","url":"https://www.salesforce.com/ap/events/"},"headlineText":"Events","headlineDescription":"Join us for live and on-demand local, global, and digital events."},"bladeId":"1731899032707_c64","listItems":[{"ID":0,"link":{"label":"Salesforce+","url":"https://www.salesforce.com/plus/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_vam"},{"ID":1,"link":{"label":"Dreamforce","url":"https://www.salesforce.com/dreamforce/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_67f"},{"ID":2,"link":{"label":"Webinars","url":"https://www.salesforce.com/ap/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_bqq"},{"ID":3,"link":{"label":"Customer Success Events","url":"https://pages.mail.salesforce.com/cloud-services/event-calendar/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_orq"}]},"bladeId":"1731899032707_gzi","buttonlink":{"label":"Events","url":"https://www.salesforce.com/ap/events/","ariaLabel":"Events & Experiences"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Explore all blogs","url":"https://www.salesforce.com/ap/blog/"},"headlineText":"Blogs","headlineDescription":"Learn how to get ahead of trends and supercharge professional relationships."},"bladeId":"1731899032707_huw","listItems":[{"ID":0,"link":{"label":"Developer Blog","url":"https://developer.salesforce.com/blogs","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_owr"},{"ID":1,"link":{"label":"Admin Blog","url":"https://admin.salesforce.com/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_161k"},{"ID":2,"link":{"label":"Slack Blog","url":"https://slack.com/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_9gs"},{"ID":3,"link":{"label":"Tableau Blog","url":"https://www.tableau.com/about/blog","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_5rn"},{"ID":4,"link":{"label":"MuleSoft Blog","url":"https://blogs.mulesoft.com/bloghome/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_q7n"},{"ID":5,"link":{"label":"AI Research Blog","url":"https://blog.salesforceairesearch.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_qxt"}]},"bladeId":"1731899032707_5l6","buttonlink":{"label":"Blogs","url":"https://www.salesforce.com/ap/blog/","ariaLabel":"Blogs"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/ap/resources/","label":"Go to Resource Centre"},"headlineText":"By Topic","headlineDescription":"Find products and resources built to help us all get together safely and work from anywhere."},"bladeId":"1731899032707_34o","listItems":[{"ID":0,"link":{"label":"COVID-19 Response","url":"https://www.salesforce.com/resources/covid-19-response/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_19mn"},{"ID":1,"link":{"label":"Leading Through Change","url":"https://www.salesforce.com/ap/resources/leading-through-change/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_zo2"},{"ID":2,"link":{"label":"Customer Engagement","url":"https://www.salesforce.com/ap/resources/customer-engagement/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_1813"},{"ID":3,"link":{"label":"Digital Transformation","url":"https://www.salesforce.com/ap/resources/digital-transformation/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_p5d"},{"ID":4,"link":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/ap/blog/category/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_n1y"},{"ID":5,"link":{"label":"Future of Work","url":"https://www.salesforce.com/ap/resources/future-of-work/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_d80"},{"ID":6,"link":{"label":"Business as a Platform for Change","url":"https://www.salesforce.com/ap/resources/platform-for-change/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_auc"}]},"bladeId":"1731899032707_ngr","buttonlink":{"label":"By Topic","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Topic"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Go to Resource Centre","url":"https://www.salesforce.com/ap/resources/"},"headlineText":"By Role","headlineDescription":"Explore relevant resources for you, your team, and your organisation."},"bladeId":"1731899032707_1aqj","listItems":[{"ID":0,"link":{"label":"Sales","url":"https://www.salesforce.com/ap/resources/sales/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_ogb"},{"ID":1,"link":{"label":"Service","url":"https://www.salesforce.com/ap/resources/service/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_59m"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/ap/resources/marketing/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_6ke"},{"ID":3,"link":{"label":"Commerce","url":"https://www.salesforce.com/ap/resources/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_tr8"},{"ID":4,"link":{"label":"IT & App Dev","url":"https://www.salesforce.com/ap/resources/app-development/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_tr0"},{"ID":5,"link":{"label":"Small Business","url":"https://www.salesforce.com/ap/resources/small-business/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_t2t"},{"ID":6,"link":{"label":"Architects","url":"https://architect.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_hz4"},{"ID":7,"link":{"label":"Designers","url":"https://www.salesforce.com/design/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_9gj"},{"ID":8,"link":{"label":"Developers","url":"https://developer.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_gka"},{"ID":9,"link":{"label":"Admins","url":"https://admin.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_ff4"}]},"bladeId":"1731899032707_1d73","buttonlink":{"label":"By Role","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Role"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/resources-bottom-desktop.png?w=420","alt":null,"title":"2022/09/resources-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":229},"hero":{"cta":{"target":"_self","label":"Go to Resource Centre","url":"https://www.salesforce.com/ap/resources/"},"headlineText":"By Content Type","headlineDescription":"Engage with endless, expert resources – in whatever format you prefer."},"bladeId":"1731899032707_k5s","listItems":[{"ID":0,"link":{"label":"Articles","url":"https://www.salesforce.com/ap/resources/articles/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_6lc"},{"ID":1,"link":{"label":"Customer Stories","url":"https://www.salesforce.com/ap/resources/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_126i"},{"ID":2,"link":{"label":"Guides","url":"https://www.salesforce.com/ap/resources/guides/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_d0v"},{"ID":3,"link":{"label":"Podcasts","url":"https://www.salesforce.com/ap/resources/podcasts/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_x1j"},{"ID":4,"link":{"label":"Research & Reports","url":"https://www.salesforce.com/ap/resources/research-reports/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_102y"},{"ID":5,"link":{"label":"Videos","url":"https://www.salesforce.com/ap/resources/videos/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_135h"},{"ID":6,"link":{"label":"Webinars","url":"https://www.salesforce.com/ap/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_dlr"}]},"bladeId":"1731899032707_1fn","buttonlink":{"label":"By Content Type","url":"https://www.salesforce.com/ap/resources/","ariaLabel":"By Content Type"}}]},{"ID":4,"title":"Support","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/"},"body":"Find critical answers for all things Salesforce – search resources, browse documentation, log cases, and more. ","title":"Questions? We can help.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/support-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-support-mobile.png?w=840","alt":null,"title":"2022/10/nav-support-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731899006946_78h","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/home"},"headlineText":"Help & Documentation","headlineDescription":"Need help? Log cases, find documentation, and more – all the support you need, wherever you need it."},"bladeId":"1731899032707_12d6","listItems":[{"ID":0,"link":{"label":"Known Issues","url":"https://trailblazer.salesforce.com/issues_index","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_174v"},{"ID":1,"link":{"label":"Developer Documentation","url":"https://developer.salesforce.com/docs/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_tzq"}]},"bladeId":"1731899032707_ycj","buttonlink":{"label":"Help & Documentation","url":"https://help.salesforce.com/home","ariaLabel":"Help & Documentation"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Explore communities","url":"https://www.salesforce.com/communities/"},"headlineText":"Communities","headlineDescription":"Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities."},"bladeId":"1731899032707_q7s","listItems":[{"ID":0,"description":"Connect with Trailblazers from anywhere. ","link":{"label":"Trailblazer Community","url":"https://trailblazers.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_i58"},{"ID":1,"description":"Collaborate, learn, and manage your partner business.","link":{"label":"Partner Community","url":"https://partners.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_110h"},{"ID":2,"description":"Help us build the Salesforce roadmap by sharing your feedback.","link":{"label":"IdeaExchange","url":"https://ideas.salesforce.com/s/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_1bie"}]},"bladeId":"1731899032707_djo","buttonlink":{"label":"Communities","url":"https://www.salesforce.com/communities/","ariaLabel":"Communities"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/support-bottom-desktop.png?w=420","alt":null,"title":"2022/09/support-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/ap/services/overview/","label":"See all services"},"headlineText":"Services & Plans","headlineDescription":"Reach your goals with our customer success experts and our partners."},"bladeId":"1731899032707_1ebk","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/ap/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_1c6b"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/ap/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_11kf"}]},"bladeId":"1731899032707_14g6","buttonlink":{"label":"Services & Plans","url":"https://www.salesforce.com/ap/services/overview/","ariaLabel":"Services & Plans"}},{"ID":3,"bladeId":"1731899032707_11ws","buttonlink":{"label":"Your Account","url":"https://www.salesforce.com/ap/your-account/","ariaLabel":"Your Account"},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore Your Account features","url":"https://www.salesforce.com/ap/your-account/"},"headlineText":"Your Account","headlineDescription":"Discover new products and add-ons, manage your subscriptions, and access invoices and payments."},"bladeId":"1731899032707_1c6b"}}]},{"ID":5,"title":"Company","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Learn about us","url":"https://www.salesforce.com/ap/company/our-story/"},"body":"We believe in building relationships – not just between companies and customers, but among our global communities. ","title":"Hear our story.","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-promo-sky-desktop.png?w=420","alt":null,"title":"2022/09/company-promo-sky-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":210},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":340},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-mobile.png?w=375","alt":null,"title":"2022/09/company-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168}},"bladeId":"1731899006947_wwj","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_self","label":"See our story","url":"https://www.salesforce.com/ap/company/our-story/"},"headlineText":"About Salesforce","headlineDescription":"Learn about our history, products, and values."},"bladeId":"1731899032707_gx7","listItems":[{"ID":0,"link":{"label":"What Is Salesforce?","url":"https://www.salesforce.com/ap/products/what-is-salesforce/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_85r"},{"ID":1,"link":{"label":"Be a Trailblazer","url":"https://www.salesforce.com/company/be-a-trailblazer/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_bhb"},{"ID":2,"link":{"label":"Leadership","url":"https://www.salesforce.com/company/leadership/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_17aq"},{"ID":3,"link":{"label":"Global Offices","url":"https://www.salesforce.com/ap/company/locations/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_b6f"},{"ID":4,"link":{"label":"Salesforce Swag Store","url":"https://www.salesforcestore.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_40t"},{"ID":5,"link":{"label":"Salesforce Ventures","url":"https://www.salesforce.com/company/ventures/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_jc5"},{"ID":6,"link":{"label":"Investor Relations","url":"https://investor.salesforce.com/overview/default.aspx","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_dtx"},{"ID":7,"link":{"label":"Legal","url":"https://www.salesforce.com/ap/company/legal/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_djd"}]},"bladeId":"1731899032707_x1k","buttonlink":{"label":"About Salesforce","url":"https://www.salesforce.com/ap/company/our-story/","ariaLabel":"About Salesforce"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See what drives us","url":"https://www.salesforce.com/company/our-values/"},"headlineText":"Our Values","headlineDescription":"We are guided by our values and strive to do well in business while doing good in our communities."},"bladeId":"1731899032707_171k","listItems":[{"ID":0,"link":{"label":"Trust","url":"https://trust.salesforce.com/en/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_16mt"},{"ID":1,"link":{"label":"Customer success","url":"https://www.salesforce.com/ap/customer-success-stories/","target":"_self","ariaLabel":""},"bladeId":"1731899032707_2p0"},{"ID":2,"link":{"label":"Innovation","url":"https://www.salesforce.com/products/innovation/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_7m1"},{"ID":3,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_8kv"},{"ID":4,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_kws"}]},"bladeId":"1731899032707_6e9","buttonlink":{"label":"Our Values","url":"https://www.salesforce.com/company/our-values/","ariaLabel":"Our Values"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/company/stakeholder-capitalism/","label":"Learn about stakeholder capitalism"},"headlineText":"Stakeholder Capitalism","headlineDescription":"We know business is the greatest platform for change. See how we build a better future."},"bladeId":"1731899032707_15b0","listItems":[{"ID":0,"link":{"label":"Ethical & Humane Use","url":"https://www.salesforce.com/company/intentional-innovation/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_mx9"},{"ID":1,"link":{"label":"Racial Equality & Justice","url":"https://www.salesforce.com/company/equality/racial-equality-justice-taskforce/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_7ks"},{"ID":2,"link":{"label":"Philantropy","url":"https://www.salesforce.com/company/philanthropy/overview/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_alg"},{"ID":3,"link":{"label":"Public Policy","url":"https://www.salesforce.com/company/public-policy/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_izc"},{"ID":4,"link":{"label":"Commitment to Education","url":"https://www.salesforce.com/company/commitment-to-education/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_l1w"}]},"bladeId":"1731899032707_11cw","buttonlink":{"label":"Our Impact","url":"https://www.salesforce.com/company/stakeholder-capitalism/","ariaLabel":"Our Impact"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See all careers","url":"https://careers.salesforce.com/en/our-locations/asia-pacific/singapore/"},"headlineText":"Careers","headlineDescription":"Start a new journey with us – a career here at Salesforce."},"bladeId":"1731899032707_1cfo","listItems":[{"ID":0,"link":{"label":"University Recruiting ","url":"https://www.salesforce.com/company/careers/university-recruiting/ ","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_11qa"},{"ID":1,"link":{"label":"Workforce Development ","url":"https://www.salesforce.com/company/careers/workforce-development/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_14ei"}]},"bladeId":"1731899032707_fpw","buttonlink":{"label":"Careers","url":"https://careers.salesforce.com/en/our-locations/asia-pacific/singapore/","ariaLabel":"Careers"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/news/","label":"Visit the newsroom"},"headlineText":"Newsroom","headlineDescription":"Stay informed with the latest news and announcements, fresh off the press. "},"bladeId":"1731899032707_mau","listItems":[{"ID":0,"link":{"label":"Analyst Reports ","url":"https://www.salesforce.com/company/recognition/analyst-reports/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_xik"},{"ID":1,"link":{"label":"Quarter in Review","url":"https://www.salesforce.com/video/24566588/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_13kz"}]},"bladeId":"1731899032707_s4b","buttonlink":{"label":"News","url":"https://www.salesforce.com/news/","ariaLabel":"News"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/company-bottom-desktop.png?w=420","alt":null,"title":"2022/09/company-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"See our brands","url":"https://www.salesforce.com/company/our-brands/"},"headlineText":"More Salesforce Brands","headlineDescription":"Explore the Salesforce brands delivering success now."},"bladeId":"1731899032707_mgt","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.tableau.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_3lm"},{"ID":1,"link":{"label":"Slack","url":"https://slack.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_jzt"},{"ID":2,"link":{"label":"MuleSoft","url":"https://www.mulesoft.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_psb"},{"ID":3,"link":{"label":"Heroku","url":"https://www.heroku.com/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_wf4"},{"ID":4,"link":{"label":"Salesforce.org","url":"https://www.salesforce.org/","target":"_blank","ariaLabel":""},"bladeId":"1731899032707_wgq"}]},"bladeId":"1731899032707_n8a","buttonlink":{"label":"More Salesforce Brands","url":"https://www.salesforce.com/company/our-brands/","ariaLabel":"More Salesforce Brands"}}]},{"ID":6,"title":"Salesforce+","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus/"},"body":"Get inspired with free access to award-winning original series and live experiences.","title":"Explore Salesforce+","topImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/10/nav-salesforce-plus-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-promo-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-promo-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-mobile.png?w=375","alt":null,"title":"2022/09/salesforce-plus-mobile.png","sizes":"(max-width: 375px) 100vw, 375px","width":375,"height":168}},"bladeId":"1731899006948_13bv","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus/"},"headlineDescription":"Get original content focused on you, your business, and our changing world.","headlineText":"Explore inspiring original series, episodes, and specials."},"bladeId":"1731899032707_3f1"},"bladeId":"1731899032707_17kh","buttonlink":{"label":"Original Content","url":"https://www.salesforce.com/plus/","ariaLabel":"Original Content"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/2xnav-salesforce-plus-dreamforce-bottom-desktop.jpg?w=840","alt":null,"title":"2022/09/2xnav-salesforce-plus-dreamforce-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_blank","url":"https://www.salesforce.com/plus/experience/Dreamforce_2022/","label":"Learn about Dreamforce"},"headlineDescription":"Catch all the excitement, like transformative success stories, breaking news, sessions, keynotes, and thought leadership.","headlineText":"Join us for Dreamforce, our biggest event of the year, live and on-demand."},"bladeId":"1731899032707_v5g"},"bladeId":"1731899032707_l3j","buttonlink":{"label":"Dreamforce","url":"https://www.salesforce.com/plus/experience/Dreamforce_2022/","ariaLabel":"Dreamforce"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png?w=420","alt":null,"title":"2022/09/salesforce-plus-original-content-my-list-bottom-desktop.png","sizes":"(max-width: 420px) 100vw, 420px","width":420,"height":230},"hero":{"cta":{"target":"_blank","label":"Go to my list","url":"https://www.salesforce.com/plus/mylist/"},"headlineDescription":"Create, curate, and explore your personal list of exclusive content from our library.","headlineText":"Save inspiring content to watch later."},"bladeId":"1731899032707_1501"},"bladeId":"1731899032707_7rl","buttonlink":{"label":"My List","url":"https://www.salesforce.com/plus/mylist/","ariaLabel":"My List"}}]}],"utility-navigation-c360":{"labelBack":"Back","logoAlt":"Salesforce Home AP","labelMore":"More","search":{"label":"","url":"https://www.salesforce.com/ap/search/","target":"_self","ariaLabel":"Search"},"bladeId":"1725865099897_12x2","contact":{"title":"Contact","firstSubtitle":"By phone","lock":{"move":false,"remove":false},"bladeId":"1725865138508_bc0","links":[{"label":"Contact Us","url":"https://www.salesforce.com/ap/company/contact-us/?d=cta-header-9","target":"_blank","ariaLabel":"Contact Us","bladeId":"1725865155174_1d7s"}],"secondSubtitle":"Online","phones":[{"url":"tel:+6563025700","label":"+65 6302 5700 (Intl)","target":"_self","ariaLabel":"","bladeId":"1725865154498_7tz"}]},"login":{"labelLogin":"Login","labelMyAccounts":"My Accounts","authBackgroundImage":{"src":"https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/05/og-servicecloud-pricing.jpg?w=1024","alt":null,"title":"2023/05/og-servicecloud-pricing.jpg","sizes":"(max-width: 1024px) 100vw, 1024px","width":1024,"height":576},"bladeId":"1725865099896_1304","labelProducts":"Products","loginSalesforce":{"label":"Salesforce","url":"https://login.salesforce.com/?locale=ap","target":"_self","ariaLabel":"Salesforce label"},"loginApps":[{"ID":0,"link":{"label":"Marketing Cloud","url":"https://mc.exacttarget.com/","target":"_self","ariaLabel":"Marketing Cloud"}}],"labelTrailblazer":"Experiences","labelTbDescription":"Access Trailhead, your Trailblazer profile, community, learning, original series, events, support, and more.","trailblazer":{"label":"Trailblazer Account","ariaLabel":"login with your trailblazer id","description":"","target":"_self"},"settings":{"label":"Settings","ariaLabel":"Settings Aria Label","target":"_self"},"logout":{"label":"Logout","ariaLabel":"logout link","target":"_self"},"switchAccount":{"label":"Switch Account","ariaLabel":"Switch Account Label","target":"_self"}},"ctamain":{"label":"Try for free","url":"https://www.salesforce.com/ap/form/signup/freetrial-sales/?d=topnav2-btn-ft","ariaLabel":"","target":"_blank"},"searchComponent":{"globalSearchFind":"Can't find what you're looking for?","globalSearchTry":"Try global search","globalSearchUrl":"https://www.salesforce.com/ap/search/","topResults":"Top results","viewAll":"View all","searchAriaLabel":"nav.utility.search.search_aria_label","searchClearAriaLabel":"Clear","quickLinksHeader":"Popular searches","searchPlaceholder":"Search","organizationId":"org62salesforce","accessToken":"xx24e65ef6-c6f0-4a55-b6b9-e7fd84967788","searchVariant":"icon-only","searchWithQuickLinks":"TRUE","searchHub":"WWW-United States","searchSite":"www","quick_links":[{"ID":0,"label":"Einstein AI Security"},{"ID":1,"label":"Data Cloud"},{"ID":2,"label":"Pricing"}]}},"region-selector-c360":{"title":"Change Region ","bladeId":"1725865099889_jhp","regionItems":[{"title":"Americas","ID":0,"regionItems":[{"ID":0,"item":{"target":"_self","label":"América Latina (Español)","url":"https://www.salesforce.com/mx/","ariaLabel":""},"lang":"mx"},{"ID":1,"item":{"target":"_self","label":"Brasil (Português)","url":"https://www.salesforce.com/br/"},"lang":"pt"},{"ID":2,"item":{"target":"_self","label":"Canada (English)","url":"https://www.salesforce.com/ca/"},"lang":"ca"},{"ID":3,"item":{"target":"_self","label":"Canada (Français)","url":"https://www.salesforce.com/fr-ca/"},"lang":"fr"},{"ID":4,"item":{"target":"_self","label":"United States (English)","url":"https://www.salesforce.com/?ir=1","ariaLabel":""},"lang":"en"}]},{"title":"Europe, Middle East, and Africa","ID":1,"regionItems":[{"ID":0,"item":{"target":"_self","label":"España (Español)","url":"https://www.salesforce.com/es/"},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Deutschland (Deutsch)","url":"https://www.salesforce.com/de/","ariaLabel":""},"lang":"de"},{"ID":2,"item":{"target":"_self","label":"France (Français)","url":"https://www.salesforce.com/fr/"},"lang":"fr"},{"ID":3,"item":{"target":"_self","label":"Italia (Italiano)","url":"https://www.salesforce.com/it/"},"lang":"it"},{"ID":4,"item":{"target":"_self","label":"Nederland (Nederlands)","url":"https://www.salesforce.com/nl/"},"lang":"nl"},{"ID":5,"item":{"target":"_self","label":"Sverige (Svenska)","url":"https://www.salesforce.com/se/"},"lang":"sv"},{"ID":6,"item":{"target":"_self","label":"United Kingdom (English)","url":"https://www.salesforce.com/uk/"},"lang":"en"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/eu/"},"lang":"en"}]},{"title":"Asia Pacific","ID":2,"regionItems":[{"ID":0,"item":{"target":"_self","label":"Australia & New Zealand (English)","url":"https://www.salesforce.com/au/","ariaLabel":""},"lang":"en"},{"ID":1,"item":{"target":"_self","label":"India (English)","url":"https://www.salesforce.com/in/"},"lang":"en"},{"ID":2,"item":{"target":"_self","label":"日本 (日本語)","url":"https://www.salesforce.com/jp/"},"lang":"ja"},{"ID":3,"item":{"target":"_self","label":"中国 (简体中文)","ariaLabel":"","url":"https://www.salesforce.com/cn/"},"lang":"zh-Hans"},{"ID":4,"item":{"target":"_self","label":"台灣 (繁體中文)","url":"https://www.salesforce.com/tw/"},"lang":"zh-Hant"},{"ID":5,"item":{"target":"_self","label":"한국 (한국어)","url":"https://www.salesforce.com/kr/"},"lang":"ko"},{"ID":6,"item":{"target":"_self","label":"ประเทศไทย (ไทย)","url":"https://www.salesforce.com/th/"},"lang":"th"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/ap/"},"lang":"en"}]}]},"isPreview":false,"contextnav-c360":{"propertyTitle":{"target":"_self","label":"Agentforce","url":"https://www.salesforce.com/ap/agentforce/"},"utilityNavigation":{"ctasecondary":{"cta":{"variant":"primary","label":"Watch demos","url":"https://www.salesforce.com/ap/form/agentforce/demo/?d=pb","target":"_blank"}},"ctamain":{"cta":{"variant":"secondary","label":"Join the community","url":"https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89","target":"_self"}}},"variation":"static","isLogoEnabled":false,"menuGroup":{"menuItems":[{"ID":1,"link":{"target":"_self","label":"Overview","url":"https://www.salesforce.com/ap/agentforce/"}},{"ID":2,"title":"How it works","submenu":[{"ID":1,"eyebrowHeading":"Get started here","menuItems":[{"ID":1,"description":"Agentforce uses data, reasoning and actions to perform any task.","link":{"label":"How Agentforce Works","url":"https://www.salesforce.com/ap/agentforce/how-it-works/","target":"_self","ariaLabel":"How it Works"}}],"hasSeparator":true},{"ID":2,"eyebrowHeading":"","menuItems":[{"ID":1,"description":"See how Agentforce boosts teams - and why we beat the competition.","link":{"label":"Why Agentforce?","url":"https://www.salesforce.com/ap/agentforce/why/","target":"_self","ariaLabel":""}},{"ID":2,"description":"Create and customise AI agents with no code, low code and pro code tools.\n","link":{"label":"Agent Builder","url":"https://www.salesforce.com/ap/agentforce/agent-builder/","target":"_self","ariaLabel":""}}]}]},{"ID":3,"link":{"label":"Use Cases","url":"https://www.salesforce.com/ap/agentforce/use-cases/","target":"_self"}},{"ID":4,"title":"Pricing","submenu":[{"ID":1,"eyebrowHeading":"","menuItems":[{"ID":1,"description":"Build and deploy autonomous AI agents.","link":{"label":"Agentforce Pricing","url":"https://www.salesforce.com/ap/agentforce/pricing/","target":"_self","ariaLabel":""}},{"ID":2,"description":"Measure Service Agent’s value for your business.\n","link":{"label":"ROI Calculator","url":"https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/","target":"_self","ariaLabel":""}}]}]},{"ID":5,"title":"Resources","submenu":[{"ID":1,"menuItems":[{"ID":1,"link":{"target":"_self","label":"Become an Agentblazer","url":"https://www.salesforce.com/ap/blog/ai/agents/"}},{"ID":2,"link":{"target":"_self","label":"Atlas Reasoning Engine","url":"https://www.salesforce.com/ap/agentforce/what-is-a-reasoning-engine/atlas/"}},{"ID":3,"link":{"target":"_self","label":"Agentic AI Systems","url":"https://www.salesforce.com/ap/agentforce/agentic-systems/"}},{"ID":4,"link":{"target":"_self","url":"https://www.salesforce.com/ap/agentforce/ai-software-development/","label":"AI Software Development"}}]},{"ID":2,"menuItems":[{"ID":1,"link":{"target":"_self","url":"https://www.salesforce.com/ap/agentforce/what-is-rag/","label":"What is RAG?"}},{"ID":2,"link":{"target":"_self","url":"https://www.salesforce.com/ap/agentforce/what-are-ai-agents/","label":"What are AI agents?"}},{"ID":3,"link":{"target":"_self","label":"Autonomous Agents","url":"https://www.salesforce.com/ap/agentforce/autonomous-agents/"}},{"ID":4,"link":{"target":"_self","url":"https://www.salesforce.com/ap/agentforce/ai-agent-vs-chatbot/","label":"AI Agents vs Chatbots"}}]}]}]}}}, blades: [{"id":"1727290971343_dty","name":"sf/notification","attributes":{"audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Watch the Agentforce Dreamforce Keynote: \"Build the Future with AI Agents\"","headline_color":"255, 255, 255","link":{"label":"Watch now","variant":"text","url":"https://www.salesforce.com/plus/experience/Dreamforce_2024/series/agentforce_&_data_cloud_at_dreamforce_2024/episode/episode-s1e27"},"blade_background_hex_color":"042D60"},"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1726327765440_e2i","name":"sf/productfeature","attributes":{"blade_layout":"left","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Customise your agents on the Salesforce Platform","description":"<p>Tailor pre-built agents to do whatever your business calls for with low-code. Here's how.</p>\n","link_1":{"variant":"primary","label":"Learn more","source":"standard-link","url":"https://www.salesforce.com/ap/agentforce/agent-builder/"},"blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024","alt":"","title":"2024/09/img-agent-trailblazer-1c.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024","width":1024,"height":1024},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536","width":1536,"height":1536},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048","width":2048,"height":2048}],"width":1024,"height":1024}},"headline":"Agent Builder","description":"<p>Agent Builder is the low-code builder for Agentforce. Users can tap into existing tools like Flows, prompt templates, Apex and APIs to configure their Agent. Set-up is simple: Create a job to be done by the Agent by defining topics, giving natural language instructions for that topic and creating a library of actions for it to choose from. Easily monitor an Agent’s plan of action and test its responses right in Agent Builder.</p>\n","kind":"card_showhide","id":"1726327765384_n4t"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024","alt":"","title":"2024/09/img-agent-trailblazer-2c.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024","width":1024,"height":1024},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536","width":1536,"height":1536},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048","width":2048,"height":2048}],"width":1024,"height":1024}},"headline":"Atlas Reasoning Engine","description":"<p>The Atlas Reasoning Engine is the brain of Agentforce agents. Users can equip agents to respond naturally and adapt to situations so they're faster, more multi-turn and more capable. Increase their accuracy with topics, which classify requests into a specific category with a defined scope and rules, including which actions an agent can and cannot take.</p>\n","kind":"card_showhide","id":"1726327765389_adz"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024","alt":"","title":"2024/09/img-agent-trailblazer-3c.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024","width":1024,"height":1024},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536","width":1536,"height":1536},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048","width":2048,"height":2048}],"width":1024,"height":1024}},"headline":"Trust & Guardrails","description":"<p>With Agentforce, teams can use natural language topics and instructions to create guardrails for an agent, including when to escalate or hand off a task to a human. The Einstein Trust Layer enables Agentforce to use any LLM safely by ensuring that no Salesforce data is viewed or retained by 3rd-party model providers.</p>\n","kind":"card_showhide","id":"1726327765387_aad"}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1726167752365_1asz","name":"sf/productfeature","attributes":{"blade_layout":"right","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Only Agentforce brings together Humans + AI + Data + Actions","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024","alt":"","title":"2024/09/horizontal-container-one-up-humansplusaI.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576","width":1024,"height":576},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864","width":1536,"height":864}],"width":1024,"height":576}},"headline":"Humans + AI","description":"<p>The most effective use of AI agents is as partners to humans in the customer experience. Assistive agents can help employees in the flow of work by taking on time-consuming jobs so people can focus on high value tasks. Autonomous agents perform certain tasks proactively and escalate to humans when necessary. For example: Agents can provide every new AE their own, personal sales coach that gives them feedback, offers guidance and helps them be their best on the job.</p>\n","kind":"card_showhide","id":"1726168029142_xa9"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024","alt":"","title":"2024/09/horizontal-container-one-up-data.webp.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576","width":1024,"height":576},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864","width":1536,"height":864}],"width":1024,"height":576}},"headline":"Data","description":"<p>Agents need the right data to work. With <a href=\"https://www.salesforce.com/ap/data/\" target=\"_self\">Data Cloud</a>, you can create the most intelligent agents possible, because they have access to the right data for any employee or customer experience. Use any data in your organisation with Agentforce, across all systems and sources. It’s scalable, secure and enterprise-grade thanks to Data Cloud. Without sacrificing security, your agents can be dynamic and knowledgeable about your business process and customers — and act accordingly.</p>\n","kind":"card_showhide","id":"1726167752449_k9f"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024","alt":"","title":"2024/09/horizontal-container-one-up-actions.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576","width":1024,"height":576},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864","width":1536,"height":864}],"width":1024,"height":576}},"headline":"Actions","description":"<p>An AI agent that can’t take meaningful action is just another bot. Agentforce agents take action across any system so you can complete work faster. They connect data to action by exposing metadata about defined workflows and AI automations. This is what makes them capable of high-value tasks. These may be actions taken on the employee's behalf. For example, these AI agents can help a sales rep draught an email to a customer, create a close plan and kick off a 1:1 nurture cadence for the customer that includes all their upcoming marketing activities.</p>\n","kind":"card_showhide","id":"1726167752447_fpd"}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1729699909457_15f5_101505","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Calculate your ROI with Agentforce.","description":"<p>Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800","alt":"","title":"2024/10/promotion-roi-calculator-einstein.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768","width":768,"height":768}],"width":800,"height":800,"image_alignment":"right"},"link_1":{"variant":"primary","label":"Calculate your ROI","source":"standard-link","url":"https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/"}},"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1729701771705_4pn_101506","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Join the Agentblazer community.","description":"<p>Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts and more. Grow your AI expertise — and your career.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020","alt":"Agentblazer Characters","title":"2024/10/promotion-agentforce-agentblazer-2.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769","width":768,"height":769}],"width":1020,"height":1021,"image_alignment":"left"},"link_1":{"variant":"primary","label":"Join today","source":"standard-link","url":"https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89","target":"_self"},"link_2":{"variant":"secondary","label":"Learn more","source":"standard-link","url":"https://www.salesforce.com/ap/blog/ai/agents/","target":"_self"}},"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1686256970716_in7","name":"sf/logogrid","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","card_type":"sf/logomark","card_link_visibility":false,"headline":"Connect with partners to deploy Agentforce for your business.","description":"<p>Certified partner experts are ready to help you to create a strategy, connect data and customise and implement Agents tailored to your business needs.</p>\n","link_1":{"variant":"primary","label":"Get started","source":"standard-link","url":"https://appexchange.salesforce.com/collections/agentforce-partner-network"},"blade_background_type":{"kind":"standard_background","blade_background_shape":"concave","blade_background_color":"255, 255, 255"},"smartlingLocked":true},"media_items":[{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?w=320","alt":"cognizant logo","title":"2024/09/accenture.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"cognizant","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970634_1cee"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?w=320","alt":"Financial Force logo","title":"2024/09/capgemini.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Financial Force","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970653_13rh"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?w=320","alt":null,"title":"2024/09/deloitte-digital.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Kantata","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970659_4ui"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?w=320","alt":"Accenture logo","title":"2024/09/ibm.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Accenture","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970627_dvy"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?w=320","alt":"Projector logo","title":"2024/09/pwc.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Projector","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970665_81u"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?w=320","alt":"Deloitte logo","title":"2024/09/slalom.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Deloitte","content_source_type":"manual-content","kind":"card_logomark","id":"1686256970647_brq"}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1670970523267_ajz","name":"sf/trailheadmfe","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","personalization_id":"[www]-[en-US]-[3-TH modules]-[engagement]-[all visitors]","allow_english_fallback":true,"variant":"learning","headline":"Learn new skills with free, guided learning on Trailhead.","description":"","trailhead_module_1":"agentforce-agents-quick-look","trailhead_module_2":"agentforce-service-agent-quick-look","trailhead_module_3":"einstein-for-developers","link_1":{"variant":"secondary","label":"Build your first agent","url":"https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce","ariaLabel":"","source":"standard-link","target":"_self"},"blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?w=1024","alt":"","title":"2024/08/trailhead-background.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=300,92","width":300,"height":92},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=768,235","width":768,"height":235},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1024,313","width":1024,"height":313},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1536,470","width":1536,"height":470},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=2048,627","width":2048,"height":627}],"width":1024,"height":313},"blade_background_color":"255, 255, 255"}},"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","thWrapperAttrs":{"tag":"thexternal-collection","src":"https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js","componentname":"thexternal-collection-personalized-learning","id":"thexternal-collection-personalized-learning","data-elementtype":"experience-blade","variant":"personalized-learning","properties":"{\"envExperienceApiHost\":\"https://mobile.api.trailhead.com/graphql\",\"envCommunityApiHost\":\"https://community.api.trailhead.com/graphql\",\"locale\":\"en-ap\",\"config\":{\"card\":{\"variant\":\"default\",\"layout\":\"grid\",\"title\":\"\",\"ctaLabel\":\"\",\"ctaHref\":\"\",\"ctaAlways\":false},\"item\":{\"hideMetaLeft\":true,\"hideMetaRight\":true,\"hideAction\":true,\"variant\":\"tile\",\"dynamicCta\":true,\"hideDescription\":false,\"hideImage\":false,\"titleTruncateLines\":3},\"state\":{\"loading\":{\"stencilCount\":3}},\"personalization\":{\"allowEnglishFallbacks\":true,\"campaignName\":\"[www]-[en-US]-[3-TH modules]-[engagement]-[all visitors]\",\"fallbackItems\":[{\"name\":\"agentforce-agents-quick-look\",\"type\":\"MODULE\"},{\"name\":\"agentforce-service-agent-quick-look\",\"type\":\"MODULE\"},{\"name\":\"einstein-for-developers\",\"type\":\"MODULE\"}]}},\"variant\":\"personalized-learning\"}","bladeid":"1670970523267_ajz","bladename":"sf/trailheadmfe","idxnext":"8","bladesource":"www","bladevariant":"trailheadmfe"},"curLocale":"en-ap"},{"id":"1726698719166_ood_1015010","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Ready to take the next step with Agentforce?","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024","alt":"","title":"2024/10/contact-us-agentforce-background.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112","width":300,"height":112},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287","width":768,"height":287},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383","width":1024,"height":383},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574","width":1536,"height":574},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766","width":2048,"height":766}],"width":1024,"height":383},"blade_background_color":"255, 255, 255"}},"media_items":[{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg"},"headline":"Build agents fast.","description":"<p>Take a closer look at how agent building works in our library.</p>\n","link":{"label":"Watch demos","variant":"text","url":"https://www.salesforce.com/ap/form/agentforce/demo/?d=pb","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1726698719153_jiz"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg"},"headline":"Get expert support.","description":"<p>Work with Professional Services experts to quickly build agents and see value.</p>\n","link":{"label":"Explore Professional Services ","variant":"text","url":"https://www.salesforce.com/ap/services/professional-services/overview/","ariaLabel":"","target":"_self"},"kind":"card_contactus","id":"1726698719154_5ky"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg"},"headline":"Talk to a rep.","description":"<p>Tell us about your business needs and we’ll help you to find answers.</p>\n","link":{"label":"Contact us","variant":"text","url":"https://www.salesforce.com/ap/form/agentforce/contact-us/?d=pb ","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1726698719155_yw6"}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"},{"id":"1691508978479_9la","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Agentforce Frequently Asked Questions","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"tab_items":[{"label":"Agentforce Frequently Asked Questions","kind":"card_faq-category","id":"1691508978544_12gu","content":[{"kind":"accordion_group","accordions":[{"headline":"What is an AI agent?","description":"<p><a href=\"https://www.salesforce.com/ap/agentforce/what-are-ai-agents/\" target=\"_self\"><ins>AI Agents</ins></a> are autonomous, proactive applications designed to execute specialised tasks to help employees and customers. Agents use large language models (<a href=\"https://www.salesforce.com/ap/blog/what-are-large-language-models/\" target=\"_self\"><ins>LLMs</ins></a>) to analyse and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.</p>\n<p>These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including <a href=\"https://www.salesforce.com/ap/crm/\" target=\"_self\"><ins>Salesforce CRM</ins></a> data, external data from <a href=\"https://www.salesforce.com/ap/data/\" target=\"_self\">Data Cloud</a> and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.</p>\n","kind":"card_faq-qna","id":"1691508978647_t34"},{"headline":"How do you build AI agents?","description":"<p>Businesses can build agents with Agent Builder using existing <a href=\"https://www.salesforce.com/ap/platform/\" target=\"_self\">Salesforce Platform</a> tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use <a href=\"https://www.salesforce.com/ap/mulesoft/\" target=\"_self\">MuleSoft</a> API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.</p>\n","kind":"card_faq-qna","id":"1692403715215_kum"},{"headline":"What types of AI agents are there?","description":"<p>Businesses can create an agent for any role, any industry and to solve any use case. With Agentforce, it's ready to spin up out-of-the-box agents across <a href=\"https://www.salesforce.com/ap/service/\" target=\"_self\"><ins>service</ins></a>, <a href=\"https://www.salesforce.com/ap/sales/\" target=\"_self\"><ins>sales</ins></a>, <a href=\"https://www.salesforce.com/ap/marketing/\" target=\"_self\"><ins>marketing</ins></a>, <a href=\"https://www.salesforce.com/ap/commerce/\" target=\"_self\"><ins>commerce</ins></a> and more.</p>\n<ul>\n<li>Service Agent replaces traditional chatbots with AI that can handle a wide range of service issues without preprogrammed scenarios, improving customer service efficiency.</li>\n<li>Sales Development Representative (SDR) engages with prospects 24/7, answering questions, managing objections and scheduling meetings based on CRM and external data, allowing your sellers to focus on building deeper customer relationships.</li>\n<li>Sales Coach provides personalised role-play sessions for your sales team, using Salesforce data and generative AI to help sellers practice pitches and objections tailored to specific deals.</li>\n<li>Merchandiser assists your ecommerce merchandisers with site set-up, goal setting, personalised promotions, product descriptions and data-driven insights, simplifying daily tasks.</li>\n<li>Buyer Agent enhances the B2B buying experience, helping your buyers find products, make purchases and track orders via chat or within sales portals. Personal Shopper acts as a digital concierge on your ecommerce sites or messaging apps, offering personalised product recommendations and assisting with search queries.</li>\n<li>Campaign Optimizer automates the full campaign lifecycle, using AI to analyse, generate, personalise and optimise marketing campaigns based on business goals.</li>\n<li>Agentforce (formerly Einstein Copilot) supports employees in the flow of their work with specific tasks by searching for data, creating action plans and executing them to increase workplace efficiency.</li>\n</ul>\n","kind":"card_faq-qna","id":"1692403717854_cpd"},{"headline":"How does Einstein work?","description":"<p><a href=\"https://www.salesforce.com/ap/artificial-intelligence/\" target=\"_self\">Einstein</a> is natively embedded into the <a href=\"https://www.salesforce.com/ap/platform/\" target=\"_self\">Salesforce Platform</a> and leverages data from CRM and external applications to provide insights, predictions and generated content directly in the flow of work.</p>\n","kind":"card_faq-qna","id":"1692403719758_e6k"},{"headline":"What is an AI agent builder?","description":"<p>An <a href=\"https://www.salesforce.com/ap/agentforce/agent-builder\" target=\"_self\">ai agent builder</a> is a platform for building and customising AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customise out-of-the-box agents or build new agents for any role, any industry or any use case using existing tools like Flows, Prompts, Apex and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.</p>\n","kind":"card_faq-qna","id":"1725475604415_81r"}]}]}],"path":"/agentforce","urlLoc":"ap","curHref":"/ap/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=ap search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1727290971343_dty" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1727290971343_dty" class="relative notification--blade notification--blade--image-standard" style="background-color:#042D60" > <article data-module-id="1727290971343_dty" data-module-name="Watch the Agentforce Dreamforce Keynote: "Build the Future with AI Agents"" data-module-position="1" data-module-type="headline"> <div class="notification__content-wrapper"> <div class="notification__text-wrapper"> <p class="notification__text" style="color: rgb(255, 255, 255)">Watch the Agentforce Dreamforce Keynote: "Build the Future with AI Agents"</p> <a class="notification__link pbc_link--bold" href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/agentforce_&_data_cloud_at_dreamforce_2024/episode/episode-s1e27" target="" style="color: rgb(255, 255, 255)"> Watch now </a> </div> </div> </article> </section> </div><div data-blade-id="1730230704571_dqt" data-blade-position="2" data-blade-name="sf/open" data-blade-variant="open" data-blade-source="www" data-blade-type="blade"> <style>@media (max-width: 1024px) { .vidyard-embed-desktop { display: none; } } @media (max-width: 1023px) { .sm\:hidden { display: none!important; } }</style> <link rel="stylesheet" href="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/index.css" /> <script defer src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/index.js"></script> <div id="1730230704571_dqt" class="special"> <div id="agentforce-main-wrapper"> <section class="relative z-10 h-[calc(100dvh+40px)] lg:h-[calc(100dvh+20px)] overflow-hidden " data-module-name="Hero Banner / Video Marquee" data-module-position="2" data-module-type="headline" data-video-hero=""> <video data-analytics-video="" name="Agentforce 2024" autoplay="" muted="" playsinline="" loop="" class="size-full object-cover z-10 absolute bottom-0 left-0"> <source src="https://a.sfdcstatic.com/digital/css-overrides/agentforce-dist/agentforce.mp4" type="video/mp4"> </video> <div class="bg-hero-gradient absolute top-0 left-0 size-full z-30"> <div class=" hero-thumbnails__background size-full"> <div class="tw-container h-[calc(100dvh-300px)] flex items-center justify-center flex-col gap-20 lg:gap-30"> <div class="relative"> <h1 class="heading-3xl heading-gradient text-center mt-20 mb-0"> Agentforce </h1> <div class="heading-3xl shadow-letter absolute top-[20px] left-0">A</div> </div> <p class="heading-md mx-auto w-full max-w-[1000px] text-center text-indigo-10 mt-[-20px] lg:mt-[-30px]">Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7. </p> <div class="flex gap-12 lg:gap-18 flex-col lg:flex-row w-full justify-center"> <button data-analytics-cta="" name="Watch now - Agentforce" class="btn--secondary w-full lg:w-auto font-salesforce" data-video-hero-trigger="">Watch now</button> <a data-analytics-cta="" name="Build yours at Dreamforce" href="https://www.salesforce.com/ap/form/contact/ai-virtual-hands-on/?d=pb" target="_blank" class="btn--tertiary w-full lg:w-auto font-salesforce">Build your own agent</a> </div> </div> </div> </div> <div class="absolute top-0 left-0 bg-overlay size-full z-[60] opacity-0 pointer-events-none" data-video-hero-modal=""> <div id="vidyard-player" class="relative z-10 size-full lg-max:flex lg-max:items-center lg-max:px-24"></div> <div class="bg-black-gradient size-full pointer-events-none absolute top-0 left-0 z-20"></div> </div> <div class="absolute w-full top-0 left-0 z-[70] pt-33 opacity-0 pointer-events-none" data-video-top-bar=""> <div class="tw-container"> <div class="flex lg:items-center gap-10 text-white lg:hidden mb-12 flex-col lg:flex-row"> <p class="heading-sm">Now Playing: </p> <div class="heading-sm" data-video-name=""></div> </div> <div class="flex justify-between"> <div class="lg:flex items-center gap-10 text-white hidden"> <p class="heading-sm">Now Playing: </p> <div class="heading-sm" data-video-name-bottom=""></div> </div> <div class="flex gap-15 justify-between lg-max:w-full"> <div class="flex gap-14 lg-max:absolute lg-max:top-30 lg-max:right-20"> <button data-video-pause="" class="cursor-pointer"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-pause-video.svg" alt=""> <span class="sr-only">Pause Video</span> </button> <button data-video-play="" class="hidden"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-2.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button data-modal-close="" class="text-white size-32 rounded-full border border-[white] flex justify-center items-center cursor-pointer"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class="w-18"> <span class="sr-only">Close Modal</span> </button> </div> </div> </div> <a data-analytics-cta="" name="Library" class="mt-10 lg:mt-20 flex heading-sm text-[16px] text-white gap-5 inline-center" href="https://www.salesforce.com/form/agentforce/demo/" target="_blank" rel="noopener"> <span class="underline">View Full Library</span> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt="" class="w-18"> </a> </div> </div> <div class="absolute bottom-0 left-0 flex flex-col justify-end z-50 w-full" data-video-thumbnails-container=""> <div class="flex justify-end mb-12 px-24 lg:px-0"> <div class="flex gap-8 lg:hidden"> <button class="arrow-left size-32 rounded-full border-2 border-white flex justify-center items-center" aria-label="Previous Slide"><img class="w-14 transform rotate-180" src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt=""></button> <button class="arrow-right size-32 rounded-full border-2 border-white flex justify-center items-center" aria-label="Next Slide"> <img class="w-14" src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt=""> </button> </div> </div> <div class="pb-40"> <div class="lg:tw-container"> <div class=""> <div class="hidden lg:flex flex-nowrap gap-12 lg:gap-24 lg:overflow-hidden" data-video-thumbnails=""> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="What Is Agentforce?" data-video-path="" data-video-id="SoaZMzbG3LrFckm9uqeBk3" data-hero-thumbnail="" data-analytics-cta="" name="What Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="What Is Agentforce?" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Play Video</span> </div> <p class="heading-xsm text-white text-left">What Is Agentforce?</p> </button> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-2a.webp" alt="Preview: How Does Agentforce Work?" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Play Video</span> </div> <p class="heading-xsm text-white text-left">Preview: How Does Agentforce Work?</p> </button> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How to Create a Custom Agent" data-video-path="" data-video-id="yLueJvxF9mUcMp4G3BAQ3a" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How to Create a Custom Agent"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-3b.webp" alt="Preview: How to Create a Customised Agent" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Play Video</span> </div> <p class="heading-xsm text-white text-left">Preview: How to Create a Customised Agent</p> </button> </div> <div class="block lg:hidden"> <div class="pl-24 keen-slider" data-carousel-dots=""> <div class="keen-slider__slide"> <button class="xl:flex-shrink-0 xl:w-[32%] hero-thumbnail relative w-full " data-video-set-name="What Is Agentforce?" data-video-path="" data-video-id="SoaZMzbG3LrFckm9uqeBk3" data-hero-thumbnail="" data-analytics-cta="" name="What Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">What Is Agentforce?</p> </button> </div> <div class="keen-slider__slide"> <button class="xl:flex-shrink-0 xl:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-2a.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">Preview: How Does Agentforce Work?</p> </button> </div> <div class="keen-slider__slide"> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How to Create a Custom Agent" data-video-path="" data-video-id="yLueJvxF9mUcMp4G3BAQ3a" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How to Create a Custom Agent"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-3b.webp" alt="Preview: How to Create a Customised Agent" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Play Video</span> </div> <p class="heading-xsm text-white text-left">Preview: How to Create a Customised Agent</p> </button> </div> </div> </div> </div> </div> <div class="relative gap-8 justify-center flex lg:hidden mt-12" data-video-dots=""></div> </div> </div> </section> <section class="bg-indigo-gradient rounded-[20px] mt-[-20px] relative z-20"> <div class="pt-80" data-module-name="What is an Agentforce Agent?" data-module-position="3" data-module-type="content"> <div class="tw-container relative"> <h2 class="mb-8 heading-lg text-white text-center">What is an Agentforce Agent?</h2> <p class="body-lg text-white text-center max-w-[1000px] mx-auto">An Agentforce Agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.</p> <div class=" rounded-[20px] p-12 lg:p-35 mt-32 max-w-[1100px] mx-auto flex flex-col lg:flex-row gap-12 lg:gap-28 relative agent-tabs-gradient-border bg-tabs-gradient" data-tabs=""> <div class="w-full lg:max-w-[400px] flex-col gap-10 flex"> <button class="tab__button relative cursor-pointer" data-tab-button="agent-1" role="tab" aria-selected="false" aria-controls="agent-1-content" id="agent-1-tab" tabindex="-1" data-analytics-cta="" name="Role"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-1.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Role</h3> <p class="body-sm text-black leading-[110%]">An agent’s purpose on your team</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-2" role="tab" aria-selected="false" aria-controls="agent-2-content" id="agent-2-tab" tabindex="-1" data-analytics-cta="" name="Trusted Data"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-2.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Trusted Data</h3> <p class="body-sm text-black leading-[110%]">The context an agent needs to work</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-3" role="tab" aria-selected="false" aria-controls="agent-3-content" id="agent-3-tab" tabindex="-1" data-analytics-cta="" name="Actions"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-3.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Actions</h3> <p class="body-sm text-black leading-[110%]">The goals an agent can fulfil</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-4" role="tab" aria-selected="false" aria-controls="agent-4-content" id="agent-4-tab" tabindex="-1" data-analytics-cta="" name="Guardrails"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-4.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Guardrails</h3> <p class="body-sm text-black leading-[110%]">The guidelines an agent can operate under</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-5" role="tab" aria-selected="false" aria-controls="agent-5-content" id="agent-5-tab" tabindex="-1" data-analytics-cta="" name="Channels"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-5.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Channels</h3> <p class="body-sm text-black leading-[110%]">Web, mobile, WhatsApp, Slack</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> </div> <div class="tabs__content relative flex-1 flex-shrink-0 rounded-[20px] bg-white-gradient mt-[-10px] lg:mt-0"> <div id="agent-1-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-1" role="tabpanel" aria-labelledby="agent-1-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-1.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What is an agent’s role?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">The role is the agent's purpose. It defines the job to be done and the broader goals the agent should achieve on your team.</p> </div> </div> </div> </div> <div id="agent-2-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-2" role="tabpanel" aria-labelledby="agent-2-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-2.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What is an agent’s trusted data?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Trusted data is the information the agent needs to carry out its role. This could include company knowledge articles, CRM data, external data via Data Cloud, public websites and so on.</p> </div> </div> </div> </div> <div id="agent-3-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-3" role="tabpanel" aria-labelledby="agent-3-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-3.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s actions?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template or Apex.</p> </div> </div> </div> </div> <div id="agent-4-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-4" role="tabpanel" aria-labelledby="agent-4-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-4.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s guardrails?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Guardrails define what the agent can and cannot do. These can be natural-language instructions to escalate to a human or could come from built-in security features in the Einstein Trust Layer.</p> </div> </div> </div> </div> <div id="agent-5-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-5" role="tabpanel" aria-labelledby="agent-5-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-5.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">What are an agent’s channels?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Channels are the applications where agents can do work. This can be your website, CRM, mobile app, Slack and more.</p> </div> </div> </div> </div> </div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-1.webp" alt="What is an Agentforce Agent?" class="absolute bottom-[-80px] lg:bottom-[-100px] right-[-30px] lg:right-20 pointer-events-none w-[169px] xl:w-[263px]" loading="lazy"> </div> </div> </div> <div class="lg:tw-container pt-100 lg:pt-150 pb-130" data-carousel-logos=""> <div class="flex justify-between gap-30 flex-col lg:flex-row"> <h2 class="lg-max:px-24 heading-lg text-white mb-12 w-full lg-only:max-w-[300px] lg-only:text-[34px] lg-only:leading-[115%]">These companies are seeing value from their Agentforce</h2> <div class="lg-max:pl-24 keen-slider"> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/logo-wiley.webp" alt="" class="w-180" loading="lazy"> <p class="body-md font-bold"> Agentforce outperforms our old chatbot by over 40%. </p> </div> </div> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/logo-opentable.webp" alt="" class="w-210" loading="lazy"> <p class="body-md font-bold"> Agentforce could be Salesforce’s most powerful support tool yet. </p> </div> </div> </div> </div> <div class="w-full flex justify-center"> <div class="relative gap-8 justify-center lg:hidden mt-60 bg-white rounded-[34px] h-40 px-20 w-auto inline-flex mx-auto items-center" data-logos-dots=""></div> </div> </div> </section> <section class="bg-indigo-60 bg-custom-indigo-gradient pt-30 pb-20 lg:py-70 rounded-[34px] shadow-section relative z-30 mt-[-50px] w-full" data-tiles-section="" data-module-name="Customize pre-built Agentforce Agents" data-module-position="4" data-module-type="content"> <div class="tw-container"> <div class=" mx-auto text-center mb-30 lg:mb-40"> <h2 class="heading-lg text-white mb-20 lg:mb-40 lg:px-40"> Discover pre-built <span class="text-[#1AB9FF]">Agentforce</span> Agents for your business needs </h2> </div> </div> <div class="tw-container min-h-screen relative w-full lg:mt-0"> <div class="pb-120 lg:pb-220 absolute left-0 z-10 bottom-0 lg:px-80 w-full" data-animated-tile=""> <div class="bg-pink bg-pink-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Service Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Resolve customer enquiries 24/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates or customise fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-2.webp" alt="Service Agent"> <div class="" data-vidyard-video="ZzoQ3Xd4rBwRUYsbPpEr5z"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Service Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-90 lg:pb-165 absolute left-0 z-20 bottom-[-760px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-cyan bg-cyan-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Development Representative (SDR) Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Engage with prospects 24/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Agentforce SDRs autonomously answer product questions, handle objects and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data. You decide how often, which channels and when your agent will engage before briefing sellers for handoff. It can meet leads on their preferred channels, like SMS or WhatsApp, in any language. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-1.webp" alt="Sales Development Representative (SDR) Agent"> <div class="" data-vidyard-video="x4pf16CmTSA2nrGzfoL6VL"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Development Representative (SDR) Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-60 lg:pb-110 absolute left-0 z-30 bottom-[-1520px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-indigo bg-custom-blue-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Coach</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Provide personalised sales role-plays</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> With a Sales Coach Agent, you can practise pitching, handling objections and negotiation with realistic role-plays tailored to each deal. Get consistent feedback on seller strengths, areas for improvement and actionable steps to advance deals, all grounded in CRM data. Then, easily assess ROI by analysing win/loss rates of deals, with or without coaching. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-3.webp" alt="Sales Coach"> <div class="" data-vidyard-video="kTrvZ9W1tXkfdj9DEWhLZT"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Coach"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="pb-30 lg:pb-55 absolute left-0 z-40 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-green bg-green-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Personal Shopper Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Offer personalised product recommendations</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Engage shoppers with a personal assistant. Power personalised conversations directly on your commerce site or in a preferred messaging app, like WhatsApp. Help shoppers find products and make purchases faster by guiding search queries and personalising product recommendations. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-4.webp" alt="Personal Shopper Agent"> <div class="" data-vidyard-video="FdPZfTHqqe8zTXnUJ8jwvx"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Personal Shopper Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> <div class="0 absolute left-0 z-50 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-yellow bg-yellow-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Campaign Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Create and optimise campaigns end-to-end</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Build better campaigns faster. With Agentforce Campaigns, marketers can save time with a trusted Agent to help generate a campaign brief, target audience segment, content and even build a customer journey in Flow. And because an Agent never sleeps, it will continually analyse performance against KPIs and proactively recommend improvements. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-5.webp" alt="Campaign Agent"> <div class="" data-vidyard-video="rDP6vAvKUtB1RDfkN2Ztis"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Campaign Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Play Video</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Pause Video</span> </button> </div> </div> </div> </div> </div> </section> <section class="bg-agent-cyan-gradient pt-80 lg:pt-150 pb-180 relative z-10 mt-[-30px] agent-grid" data-agent-grid="" data-module-name="What agent would you build?" data-module-position="5" data-module-type="content"> <div class="tw-container"> <div class=""> <h2 class="heading-xl text-white text-center mb-12">Which agent will you build?</h2> <p class="body-lg mx-auto w-full max-w-[1000px] text-white text-center">Scale your workforce. Handle any business use case. With Agentforce, you can quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex and APIs.</p> <div class="flex flex-wrap justify-center mt-34 lg:mt-62 gap-20 lg:gap-x-24 lg:gap-y-32 px-0 lg:px-[20px] xl:px-[180px] 2xl:px-[250px]"> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-1.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Healthcare Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously engages with patients, providers and payers to resolve enquiries, provide summaries, and take action across multiple channels. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-12.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Banking Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously analyses data, proactively manages client requests and provides personalised service across retail, commercial and investment banking. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-3.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Retail Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share campaign insights, proactively manage customer outreach and resolve cases for fashion, grocery and convenience retailers. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-4.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Operations Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously helps Operations teams manage plan creation, resourcing needs and track progress across teams. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-13.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">CX Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously analyse customer surveys and reviews, proactively suggest customer retention improvements and manage omni-channel experiences. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-7.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Analytics Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share data insights, conduct visualisations and suggest data-driven actions to take. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-8.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">IT Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously monitor security threat detection, share network insights and resolve customer and employee help desk support cases. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-9.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Finance Agent </h3></div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries. </div> </div> </div> </div> </div> </section> </div> </div> </div><div data-blade-id="1726327765440_e2i" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726327765440_e2i" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Customise your agents on the Salesforce Platform </h2> <div class="blade__description"> <p>Tailor pre-built agents to do whatever your business calls for with low-code. Here's how.</p> </div> </header> <div class="productfeature_cta" data-module-name="Customise your agents on the Salesforce Platform" data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/agentforce/agent-builder/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Learn more: Customise your agents on the Salesforce Platform" href="https://www.salesforce.com/ap/agentforce/agent-builder/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agent Builder" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726327765384_n4t-11" class="accordion__trigger" id="show-hide1726327765384_n4t-11" aria-label="Agent Builder"> <span class="accordion__title relative"> Agent Builder <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765384_n4t-11" id="rel1726327765384_n4t-11"> <div class="accordion__description"> <p>Agent Builder is the low-code builder for Agentforce. Users can tap into existing tools like Flows, prompt templates, Apex and APIs to configure their Agent. Set-up is simple: Create a job to be done by the Agent by defining topics, giving natural language instructions for that topic and creating a library of actions for it to choose from. Easily monitor an Agent’s plan of action and test its responses right in Agent Builder.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765384_n4t-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Atlas Reasoning Engine" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765389_adz-22" class="accordion__trigger" id="show-hide1726327765389_adz-22" aria-label="Atlas Reasoning Engine"> <span class="accordion__title relative"> Atlas Reasoning Engine <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765389_adz-22" id="rel1726327765389_adz-22"> <div class="accordion__description"> <p>The Atlas Reasoning Engine is the brain of Agentforce agents. Users can equip agents to respond naturally and adapt to situations so they're faster, more multi-turn and more capable. Increase their accuracy with topics, which classify requests into a specific category with a defined scope and rules, including which actions an agent can and cannot take.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765389_adz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Trust & Guardrails" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765387_aad-33" class="accordion__trigger" id="show-hide1726327765387_aad-33" aria-label="Trust & Guardrails"> <span class="accordion__title relative"> Trust & Guardrails <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765387_aad-33" id="rel1726327765387_aad-33"> <div class="accordion__description"> <p>With Agentforce, teams can use natural language topics and instructions to create guardrails for an agent, including when to escalate or hand off a task to a human. The Einstein Trust Layer enables Agentforce to use any LLM safely by ensuring that no Salesforce data is viewed or retained by 3rd-party model providers.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765387_aad-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1726327765384_n4t-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1726327765389_adz-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1726327765387_aad-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1726167752365_1asz" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726167752365_1asz" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Only Agentforce brings together Humans + AI + Data + Actions </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Humans + AI" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726168029142_xa9-11" class="accordion__trigger" id="show-hide1726168029142_xa9-11" aria-label="Humans + AI"> <span class="accordion__title relative"> Humans + AI <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726168029142_xa9-11" id="rel1726168029142_xa9-11"> <div class="accordion__description"> <p>The most effective use of AI agents is as partners to humans in the customer experience. Assistive agents can help employees in the flow of work by taking on time-consuming jobs so people can focus on high value tasks. Autonomous agents perform certain tasks proactively and escalate to humans when necessary. For example: Agents can provide every new AE their own, personal sales coach that gives them feedback, offers guidance and helps them be their best on the job.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726168029142_xa9-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Data" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752449_k9f-22" class="accordion__trigger" id="show-hide1726167752449_k9f-22" aria-label="Data"> <span class="accordion__title relative"> Data <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752449_k9f-22" id="rel1726167752449_k9f-22"> <div class="accordion__description"> <p>Agents need the right data to work. With <a href="https://www.salesforce.com/ap/data/" target="_self">Data Cloud</a>, you can create the most intelligent agents possible, because they have access to the right data for any employee or customer experience. Use any data in your organisation with Agentforce, across all systems and sources. It’s scalable, secure and enterprise-grade thanks to Data Cloud. Without sacrificing security, your agents can be dynamic and knowledgeable about your business process and customers — and act accordingly.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752449_k9f-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Actions" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752447_fpd-33" class="accordion__trigger" id="show-hide1726167752447_fpd-33" aria-label="Actions"> <span class="accordion__title relative"> Actions <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752447_fpd-33" id="rel1726167752447_fpd-33"> <div class="accordion__description"> <p>An AI agent that can’t take meaningful action is just another bot. Agentforce agents take action across any system so you can complete work faster. They connect data to action by exposing metadata about defined workflows and AI automations. This is what makes them capable of high-value tasks. These may be actions taken on the employee's behalf. For example, these AI agents can help a sales rep draught an email to a customer, create a close plan and kick off a 1:1 nurture cadence for the customer that includes all their upcoming marketing activities.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752447_fpd-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1726168029142_xa9-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1726167752449_k9f-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1726167752447_fpd-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1729699909457_15f5_101505" data-blade-position="5" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729699909457_15f5_101505" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1729699909457_15f5_101505" data-module-name="Calculate your ROI with Agentforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768 768w" height="800" width="800"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Calculate your ROI with Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Calculate your ROI" data-link-url="https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Calculate your ROI: Calculate your ROI with Agentforce." href="https://www.salesforce.com/ap/agentforce/ai-agents-roi-calculator/" > Calculate your ROI </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1729701771705_4pn_101506" data-blade-position="6" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729701771705_4pn_101506" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1729701771705_4pn_101506" data-module-name="Join the Agentblazer community." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020" class="image__asset" alt="Agentblazer Characters" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Join the Agentblazer community. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts and more. Grow your AI expertise — and your career.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Join today" data-link-url="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Join today: Join the Agentblazer community." href="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" target="_self" rel="noopener" > Join today </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/blog/ai/agents/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Join the Agentblazer community." label="Learn more" href="https://www.salesforce.com/ap/blog/ai/agents/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1686256970716_in7" data-blade-position="7" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1686256970716_in7" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Connect with partners to deploy Agentforce for your business. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Certified partner experts are ready to help you to create a strategy, connect data and customise and implement Agents tailored to your business needs.</p> </div> </header> <div class="cta_container__wrapper" data-module-name="Connect with partners to deploy Agentforce for your business." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Get started" data-link-url="https://appexchange.salesforce.com/collections/agentforce-partner-network" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Get started: Connect with partners to deploy Agentforce for your business." href="https://appexchange.salesforce.com/collections/agentforce-partner-network" > Get started </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1686256970634_1cee" data-module-track-impressions="" data-module-name="cognizant logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?w=320" class="card__logomark__image" alt="cognizant logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/accenture.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1686256970653_13rh" data-module-track-impressions="" data-module-name="Financial Force logo" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?w=320" class="card__logomark__image" alt="Financial Force logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/capgemini.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1686256970659_4ui" data-module-track-impressions="" data-module-name="" data-module-position="4" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?w=320" class="card__logomark__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/deloitte-digital.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1686256970627_dvy" data-module-track-impressions="" data-module-name="Accenture logo" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?w=320" class="card__logomark__image" alt="Accenture logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/ibm.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--5 logo-block--card_logomark" data-module-id="1686256970665_81u" data-module-track-impressions="" data-module-name="Projector logo" data-module-position="6" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?w=320" class="card__logomark__image" alt="Projector logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/pwc.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--6 logo-block--card_logomark" data-module-id="1686256970647_brq" data-module-track-impressions="" data-module-name="Deloitte logo" data-module-position="7" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?w=320" class="card__logomark__image" alt="Deloitte logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/slalom.jpg?resize=300,169 300w" height="auto" width="auto"/> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics"> <svg class="background__contour" viewBox="0 0 1440 98" fill="none"> <path d="M0 0.000976562C229.219 63.3102 470.662 98.001 720 98.001C969.338 98.001 1210.78 63.31 1440 0.000976562V99.001H0V0.000976562Z" fill="white"/> </svg> </div> </div> </section> </div><div data-blade-id="1670970523267_ajz" data-blade-position="8" data-blade-name="sf/trailheadmfe" data-blade-variant="trailheadmfe" data-blade-source="www" data-blade-type="blade"> <section id="1670970523267_ajz" class="relative thmfe--blade thmfe--link_below layout--3 thmfe--" > <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Learn new skills with free, guided learning on Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_personalized-learning"> <article class="card card__wrapper"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-personalized-learning' id='thexternal-collection-personalized-learning' data-elementtype='experience-blade' variant='personalized-learning' properties='{"envExperienceApiHost":"https://mobile.api.trailhead.com/graphql","envCommunityApiHost":"https://community.api.trailhead.com/graphql","locale":"en-ap","config":{"card":{"variant":"default","layout":"grid","title":"","ctaLabel":"","ctaHref":"","ctaAlways":false},"item":{"hideMetaLeft":true,"hideMetaRight":true,"hideAction":true,"variant":"tile","dynamicCta":true,"hideDescription":false,"hideImage":false,"titleTruncateLines":3},"state":{"loading":{"stencilCount":3}},"personalization":{"allowEnglishFallbacks":true,"campaignName":"[www]-[en-US]-[3-TH modules]-[engagement]-[all visitors]","fallbackItems":[{"name":"agentforce-agents-quick-look","type":"MODULE"},{"name":"agentforce-service-agent-quick-look","type":"MODULE"},{"name":"einstein-for-developers","type":"MODULE"}]}},"variant":"personalized-learning"}' bladeid='1670970523267_ajz' bladename='sf/trailheadmfe' idxnext='8' bladesource='www' bladevariant='trailheadmfe' > </pbc-thwrapper> </article> </div> </div> <div class="thmfe_cta" data-module-name="Learn new skills with free, guided learning on Trailhead." data-module-position="31" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Build your first agent" data-link-url="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Build your first agent: Learn new skills with free, guided learning on Trailhead." href="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" target="_self" rel="noopener" > Build your first agent </a> </pbc-button> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=300,92 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=768,235 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1024,313 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1536,470 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=2048,627 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1726698719166_ood_1015010" data-blade-position="9" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1726698719166_ood_1015010" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with Agentforce? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1726698719153_jiz" data-module-type="card_contactus" data-module-name="Build agents fast." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Build agents fast. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Take a closer look at how agent building works in our library.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demos" data-link-url="https://www.salesforce.com/ap/form/agentforce/demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Watch demos: Build agents fast." href="https://www.salesforce.com/ap/form/agentforce/demo/?d=pb" target="_blank" rel="noopener" > Watch demos </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1726698719154_5ky" data-module-type="card_contactus" data-module-name="Get expert support." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Get expert support. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Work with Professional Services experts to quickly build agents and see value.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Professional Services " data-link-url="https://www.salesforce.com/ap/services/professional-services/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Explore Professional Services : Get expert support." href="https://www.salesforce.com/ap/services/professional-services/overview/" target="_self" rel="noopener" > Explore Professional Services </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1726698719155_yw6" data-module-type="card_contactus" data-module-name="Talk to a rep." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to a rep. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Tell us about your business needs and we’ll help you to find answers.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/ap/form/agentforce/contact-us/?d=pb " data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Contact us: Talk to a rep." href="https://www.salesforce.com/ap/form/agentforce/contact-us/?d=pb " target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1691508978479_9la" data-blade-position="10" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1691508978479_9la" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1691508978479_9la" data-module-name="Agentforce Frequently Asked Questions" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Agentforce Frequently Asked Questions </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1691508978479_9la" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1691508978647_t34" data-module-name="What is an AI agent?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1691508978479_9la-11" class="accordion__trigger" id="accordion1691508978479_9la-11" aria-label="What is an AI agent?"> <span class="accordion__title relative"> What is an AI agent? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-11" id="rel1691508978479_9la-11"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/ap/agentforce/what-are-ai-agents/" target="_self"><ins>AI Agents</ins></a> are autonomous, proactive applications designed to execute specialised tasks to help employees and customers. Agents use large language models (<a href="https://www.salesforce.com/ap/blog/what-are-large-language-models/" target="_self"><ins>LLMs</ins></a>) to analyse and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.</p> <p>These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including <a href="https://www.salesforce.com/ap/crm/" target="_self"><ins>Salesforce CRM</ins></a> data, external data from <a href="https://www.salesforce.com/ap/data/" target="_self">Data Cloud</a> and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1692403715215_kum" data-module-name="How do you build AI agents?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-12" class="accordion__trigger" id="accordion1691508978479_9la-12" aria-label="How do you build AI agents?"> <span class="accordion__title relative"> How do you build AI agents? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-12" id="rel1691508978479_9la-12"> <div class="accordion__description"> <p>Businesses can build agents with Agent Builder using existing <a href="https://www.salesforce.com/ap/platform/" target="_self">Salesforce Platform</a> tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use <a href="https://www.salesforce.com/ap/mulesoft/" target="_self">MuleSoft</a> API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1692403717854_cpd" data-module-name="What types of AI agents are there?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-13" class="accordion__trigger" id="accordion1691508978479_9la-13" aria-label="What types of AI agents are there?"> <span class="accordion__title relative"> What types of AI agents are there? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-13" id="rel1691508978479_9la-13"> <div class="accordion__description"> <p>Businesses can create an agent for any role, any industry and to solve any use case. With Agentforce, it's ready to spin up out-of-the-box agents across <a href="https://www.salesforce.com/ap/service/" target="_self"><ins>service</ins></a>, <a href="https://www.salesforce.com/ap/sales/" target="_self"><ins>sales</ins></a>, <a href="https://www.salesforce.com/ap/marketing/" target="_self"><ins>marketing</ins></a>, <a href="https://www.salesforce.com/ap/commerce/" target="_self"><ins>commerce</ins></a> and more.</p> <ul> <li>Service Agent replaces traditional chatbots with AI that can handle a wide range of service issues without preprogrammed scenarios, improving customer service efficiency.</li> <li>Sales Development Representative (SDR) engages with prospects 24/7, answering questions, managing objections and scheduling meetings based on CRM and external data, allowing your sellers to focus on building deeper customer relationships.</li> <li>Sales Coach provides personalised role-play sessions for your sales team, using Salesforce data and generative AI to help sellers practice pitches and objections tailored to specific deals.</li> <li>Merchandiser assists your ecommerce merchandisers with site set-up, goal setting, personalised promotions, product descriptions and data-driven insights, simplifying daily tasks.</li> <li>Buyer Agent enhances the B2B buying experience, helping your buyers find products, make purchases and track orders via chat or within sales portals. Personal Shopper acts as a digital concierge on your ecommerce sites or messaging apps, offering personalised product recommendations and assisting with search queries.</li> <li>Campaign Optimizer automates the full campaign lifecycle, using AI to analyse, generate, personalise and optimise marketing campaigns based on business goals.</li> <li>Agentforce (formerly Einstein Copilot) supports employees in the flow of their work with specific tasks by searching for data, creating action plans and executing them to increase workplace efficiency.</li> </ul> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1692403719758_e6k" data-module-name="How does Einstein work?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-14" class="accordion__trigger" id="accordion1691508978479_9la-14" aria-label="How does Einstein work?"> <span class="accordion__title relative"> How does Einstein work? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-14" id="rel1691508978479_9la-14"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/ap/artificial-intelligence/" target="_self">Einstein</a> is natively embedded into the <a href="https://www.salesforce.com/ap/platform/" target="_self">Salesforce Platform</a> and leverages data from CRM and external applications to provide insights, predictions and generated content directly in the flow of work.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1725475604415_81r" data-module-name="What is an AI agent builder?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-15" class="accordion__trigger" id="accordion1691508978479_9la-15" aria-label="What is an AI agent builder?"> <span class="accordion__title relative"> What is an AI agent builder? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-15" id="rel1691508978479_9la-15"> <div class="accordion__description"> <p>An <a href="https://www.salesforce.com/ap/agentforce/agent-builder" target="_self">ai agent builder</a> is a platform for building and customising AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customise out-of-the-box agents or build new agents for any role, any industry or any use case using existing tools like Flows, Prompts, Apex and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=ap origin=https://wp.sfdcdigital.com/en-ap/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Artificial Intelligence (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

CINXE.COM

Agentforce: Create Powerful AI Agents | Salesforce Asia