Garantier, afbestilling og returnering af køb

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Sådan afbestiller du køb, der ikke er foretaget i en butik (på nettet, via telefon, pr. postordre osv.)."> <meta name="date" content="01/01/2022"> <meta name="last-modified" content="24/09/2024"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="format-detection" content="telephone=no"> <meta property="og:title" content="Garantier, afbestilling og returnering af køb - Your Europe"> <meta property="og:url" content="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_da.htm"> <meta property="og:image" content="https://europa.eu/youreurope/citizens/images/logos/youreurope_facebook_share_logo.png"> <meta property="og:site_name" content="Your Europe"> <meta property="og:description" content="Sådan benytter du den toårige garanti ved køb foretaget i EU. Få reparation, erstatning eller tilbagebetaling. 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<li><a href="https://europa.eu/youreurope/citizens/travel/holidays/package-travel/index_da.htm">Pakkerejser og sammensatte rejsearrangementer</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/index_da.htm">Arbejde og pensionering<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/work-abroad/index_da.htm">Arbejde i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_da.htm">Grænsependlere</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_da.htm">Ligebehandling på arbejdspladsen</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_da.htm">Udstationering</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_da.htm">Arbejde i den offentlige sektor i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_da.htm">Arbejdstilladelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_da.htm">Ansættelseskontrakter</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_da.htm">EU-regler for arbejde inden for vejtransport</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_da.htm">Ansvarsforsikring i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_da.htm">Erhvervskvalifikationer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_da.htm">Hvad er et lovreguleret erhverv?</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_da.htm">Ansøgning om tilladelse til permanent levering af tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_da.htm">Ansøgning om tilladelse til midlertidig levering af tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_da.htm">Dokumenter og formalia</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_da.htm">Det europæiske erhvervspas</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_da.htm">EU-UK: erhvervskvalifikationer</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_da.htm">Social sikring og sociale ydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_da.htm">Socialsikringssystemer i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_da.htm">Social sikring i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_da.htm">Arbejdsløshed i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_da.htm">Overførsel af dagpenge</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_da.htm">Hvis du ikke finder arbejde</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_da.htm">Familieydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_da.htm">Efterladtepension og begravelseshjælp</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_da.htm">Standardformularer for sociale sikringsrettigheder</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_da.htm">Pension i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_da.htm">Supplerende pensioner i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_da.htm">Statspension i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_da.htm">Skat<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_da.htm">Indkomstskat i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_da.htm">Dobbeltbeskatning</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_da.htm">Køretøjer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_da.htm">Personbiler<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_da.htm">Køb og leasing af bil</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_da.htm">Moms ved køb eller salg af bil</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_da.htm">Firmabiler</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_da.htm">Kørekort<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_da.htm">Ombytning og anerkendelse af kørekort i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_da.htm">Sådan får du et kørekort i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_da.htm">Fornyelse af kørekort i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_da.htm">Forsikring<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_da.htm">Bilforsikringers dækning i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_da.htm">Bilforsikringers dækning i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_da.htm">Registrering<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_da.htm">Dokumenter og formaliteter ved indregistrering af biler</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_da.htm">Indregistrering af bil i et andet EU-land</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_da.htm">Bilafgifter i et andet EU-land</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_da.htm">Opholdsret<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_da.htm">Opholdsret<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_da.htm">Økonomisk inaktive EU-borgere</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_da.htm">Opholdsret for jobsøgende</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_da.htm">Opholdsret for pensionister</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_da.htm">Opholdsret for studerende</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_da.htm">Arbejdstageres opholdsrettigheder</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_da.htm">Opholdsret for EU-borgere i UK og UK-statsborgere i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_da.htm">Naturalisation</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_da.htm">Opholdsret for familier<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_da.htm">Ægtefæller og børn fra EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_da.htm">Ehegatten und Kinder ohne Unionsbürgerschaft</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_da.htm">Registrerede partnere</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_da.htm">Forældre</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_da.htm">Andre familiemedlemmer</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_da.htm">Jobsøgendes familie</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_da.htm">Dokumenter og formaliteter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_da.htm">Registrering af EU-familiemedlemmers tilstedeværelse</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_da.htm">Permanent opholdstilladelse for EU-borgere efter 5 år</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_da.htm">Permanent opholdstilladelse for familiemedlemmer fra lande uden for EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_da.htm">Opholdskort til familiemedlemmer fra lande uden for EU </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_da.htm">Registrering af ophold i udlandet efter de første 3 måneder</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_da.htm">Registrering af tilstedeværelse i forbindelse med ophold på under 3 måneder </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_da.htm">Registrering af fødsler</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_da.htm">Regler om kønsskifte</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_da.htm">Køb af hus</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_da.htm">Afregistrering af dit ophold</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_da.htm">Valg, andragender og høringer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_da.htm">Valg til Europa-Parlamentet</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_da.htm">Valg i dit hjemland</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_da.htm">Kommunalvalg</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_da.htm">Andragender og høringer</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_da.htm">Uddannelse og ungdom<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_da.htm">Skole<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_da.htm">Partnerskaber med skoler i andre lande</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_da.htm">Skolestart i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_da.htm">Universitet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_da.htm">Optagelse på og adgang til universitet</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_da.htm">Universitetsgebyrer og økonomisk støtte</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_da.htm">Anerkendelse af eksamensbeviser</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_da.htm">Læs i udlandet og legatmuligheder</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_da.htm">Studiejob</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_da.htm">Praktikophold<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_da.htm">Økonomisk støtte til praktikophold</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_da.htm">Frivilligt arbejde i og uden for EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_da.htm">Sådan kommer du i gang med frivilligt arbejde</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_da.htm">rPraktiske forberedelser for frivillige</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_da.htm">Forskere<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_da.htm">Stipendier og job til forskere</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_da.htm">Beskatning af forskere</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_da.htm">Sundhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_da.htm">Uforudsete sundhedsydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_da.htm">Lægehjælp og hospitalsindlæggelse i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_da.htm">Uforudset behandling betaling og refusion</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_da.htm">Sygesikring under midlertidige ophold</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_da.htm">Det europæiske sygesikringskort</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_da.htm">Planlagt lægebehandling i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_da.htm">Sådan arrangerer du planlagt lægebehandling i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_da.htm">Udgifter og refusion: planlagt behandling i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_da.htm">Kontaktpunkter vedrørende sundhedsydelser i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_da.htm">Hvis du køber lægemidler i et andet EU-land<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_da.htm">Brug af recept i et andet EU-land</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_da.htm">Recepter i udlandet: udgifter og refusion</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_da.htm">Køb af lægemidler på nettet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_da.htm">Sygesikring, når du bor i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_da.htm">Din sygesikringsdækning</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_da.htm">At flytte til et plejehjem</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_da.htm">Forebyggende sundhedsydelser</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_da.htm">Familie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_da.htm">Børn<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_da.htm">Forældreansvar</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_da.htm">Adoption</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_da.htm">Bortførelse af børn</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_da.htm">Par<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_da.htm">Ægteskab</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_da.htm">Registrerede partnerskaber</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_da.htm">Ugifte par</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_da.htm">Skilsmisse og separation</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_da.htm">Underholdspligt – støtte til familiemedlemmer</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_da.htm">Formueforhold for internationale par</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_da.htm">Godkendelse af officielle dokumenter i EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_da.htm">Død, hjemtransport og grænseoverskridende arv<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_da.htm">Behandling af grænseoverskridende arvesager</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_da.htm">Planlægning af grænseoverskridende arv</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_da.htm">Død og hjemtransport</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_da.htm">Forbrugere<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_da.htm">Indkøb<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_da.htm">Oplysninger i aftaler</a></li> <li class="current"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_da.htm"><span>Garantier og <span class="label-end"><span>returnering</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_da.htm">Priser og betalinger</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_da.htm">Forsendelse og levering</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_da.htm">Dine rettigheder, når du køber varer eller tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_da.htm">Moms</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_da.htm">Produktsikkerhed</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_da.htm">Internet og telekommunikation<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_da.htm">Roaming: brug af mobiltelefon i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_da.htm"> Adgang til onlineindhold i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_da.htm"> Telekommunikationstjenester</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_da.htm">Adgang til og brug af internettet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_da.htm">Databeskyttelse og beskyttelse af personoplysninger på nettet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_da.htm">Finansielle produkter og tjenesteydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_da.htm">Bankkonti i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_da.htm">Forbrugerkredit og forbrugslån</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_da.htm">Forsikringsprodukter</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_da.htm">Investeringsprodukter</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_da.htm">Boliglån</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_da.htm">Betalinger, overførsler og checks</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_da.htm">Investeringer i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_da.htm">Urimelig behandling<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_da.htm">Urimelig handelspraksis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_da.htm">Urimelige priser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_da.htm">Urimelige aftalevilkår</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_da.htm">Energiforsyning<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_da.htm">Adgang til energiserviceydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_da.htm">Aftaler og energiforbrug</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_da.htm">Klager og konfliktløsning</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_da.htm">Bilæggelse af forbrugertvister<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_da.htm">Uformel konfliktløsning for forbrugere</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_da.htm">Konfliktløsning for forbrugere uden retssag</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_da.htm">Formelt sagsanlæg for forbrugere</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_da.htm">Forretninger<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_da.htm"> Drift af virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_da.htm">Udvikling af en virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_da.htm">Drift af virksomhed i turistbranchen</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_da.htm">EMAS-registrering</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_da.htm">Fusioner</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_da.htm">Stiftelse af et europæisk selskab (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_da.htm">Fri udveksling af andre data end personoplysninger</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_da.htm">Forstå grænseoverskridende investeringer i EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_da.htm"> Digitalisering af din virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_da.htm"> Sådan opretter du et website til din virksomhed</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_da.htm"> Onlinesalg via en tredjepartsplatform</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_da.htm"> Sådan opretter du en onlinebutik</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_da.htm"> Sådan sikrer du dit website</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_da.htm"> Leveringer og ordrebehandlinger ved onlinesalg</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_da.htm"> Kundeservice for onlinevirksomheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_da.htm"> Sådan markedsfører du din virksomhed online</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_da.htm">Intellektuelle ejendomsrettigheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_da.htm">Intellektuelle ejendomsrettigheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_da.htm">Patenter</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_da.htm">Varemærker</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_da.htm">Ophavsret</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_da.htm">Forretningshemmeligheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_da.htm">Designbeskyttelse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_da.htm"> Webdomæner</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_da.htm">Databasebeskyttelse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_da.htm"> Geografiske betegnelser</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_da.htm">Kommerciel udnyttelse af intellektuel ejendomsret</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_da.htm">Krænkelse af intellektuelle ejendomsrettigheder</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_da.htm">Nye virksomheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_da.htm">Etablering af virksomhed</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_da.htm">Erasmus for unge iværksættere</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_da.htm">EU-støtteværktøjer for SMV'er</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_da.htm">Beskatning<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_da.htm"> Punktafgifter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_da.htm">Punktafgiftspligtige varer</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_da.htm"> Betaling af punktafgifter</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_da.htm"> Moms<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_da.htm">Momsregler og -satser</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_da.htm">Opkrævning og fradrag af moms</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_da.htm">Momsfritagelse</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_da.htm">Momsrefusion: ansøgning om refusion online</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_da.htm">Moms på tværs af grænserne</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_da.htm">Tjek et momsnummer (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_da.htm"> Moms på digitale tjenester (MOSS-ordningen)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_da.htm"> Selskabsskat<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_da.htm"> Selskabsskat i EU</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_da.htm"> Beskatning af moder- og datterselskaber</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_da.htm">Salg i EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_da.htm"> Offentlige kontrakter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_da.htm">Offentlige udbudsregler</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_da.htm">Søg efter og byd på en offentlig kontrakt</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_da.htm">Anmod om en gennemgang af en offentlig udbudsprocedure</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_da.htm"> Salg af varer og tjenesteydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_da.htm">Salg af varer i EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_da.htm">Salg af tjenesteydelser i udlandet</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_da.htm">E-handel og fjernsalg</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_da.htm"> Pakkerejser og sammensatte rejsearrangementer</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_da.htm"> Pakkelevering</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_da.htm"> Konkurrence mellem virksomheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_da.htm">Konkurrencereglerne i EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_da.htm"> Indberetning af konkurrencebegrænsende adfærd</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_da.htm">Menneskelige ressourcer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_da.htm">Ansættelseskontrakter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_da.htm">Ændringer af ansættelseskontrakter</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_da.htm">Ansættelsesvilkår</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_da.htm">Tidsbegrænset ansættelse</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_da.htm">Information til og høring af ansatte</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_da.htm">Deltidsarbejde</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_da.htm">Afskedigelser</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_da.htm">Teenageansatte</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_da.htm">Vikararbejde</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_da.htm">Sæsonarbejdere fra lande uden for EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_da.htm">Arbejdstid, ferie og orlov<svg focusable="false" aria-hidden="true"> <use 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href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_da.htm">Jernbanepersonale</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_da.htm">Arbejdsgivere for vejtransportarbejdere: køretid og hvileperioder</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_da.htm">Søfarende</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_da.htm">Arbejdstagere inden for transport ad indre vandveje</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_da.htm">Udstationering<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a 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href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_da.htm">CE-mærkning</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_da.htm">Energimærker</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_da.htm">WEEE-mærkning</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_da.htm"> Fodtøjsmærkning</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_da.htm">Mærkning af tekstilprodukter</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_da.htm">℮-mærket</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_da.htm">EU's miljømærke</a></li> </ul> </li> <li class="group"><a 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</ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=da" target="_blank">Kontakt vores hjælpetjenester</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=da" target="_blank">Indberet en hindring</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukraine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">EU-bistand til Ukraine</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_da">Information til personer, der flygter fra krigen i Ukraine</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_da#s%C3%A5dan-kan-du-hj%C3%A6lpe">Sådan kan du hjælpe</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Oplysninger til virksomheder</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_da.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Klik på for at udvide" title="Klik på for at udvide">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/citizens/index_da.htm">Borgere</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/index_da.htm">Forbrugere</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_da.htm">Indkøb</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Garantier og returnering</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Garantier og returnering</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">På denne side</div> </nav> </aside> <div class="col"> <div id="main-article"> <h3> Lovbestemt garanti </h3> <p> Hvis de varer, du køber, viser sig at være defekte eller ikke ser ud eller virker som annonceret, skal forhandleren ifølge EU-reglerne <strong>reparere eller udskifte dem uden omkostninger for dig</strong>. <strong>Hvis dette er umuligt</strong>, eller hvis sælgeren ikke kan gøre det inden for en rimelig frist og uden væsentlig ulempe for dig, har du ret til <strong>fuld eller delvis tilbagebetaling</strong>. Du har altid ret til en <strong>garanti på mindst 2 år</strong> fra det tidspunkt, hvor du modtager varerne. Men de nationale bestemmelser i dit land kan give dig yderligere beskyttelse. </p> <p> Den toårige garantiperiode starter, <strong>så snart du modtager varen</strong>. </p> <p> Hvis defekten viser sig senest 1 år efter leveringen, <strong>behøver du ikke bevise, at den eksisterede på leveringstidspunktet</strong>. Defekten betragtes som allerede eksisterede, medmindre forhandleren kan bevise andet. Denne periode med "omvendt bevisbyrde", hvor du ikke behøver bevise, at defekten eksisterede på leveringstidspunktet, kan i nogle EU-lande være på 2 år. </p> <p> <strong>Varer, du køber af private, er ikke omfattet</strong> af disse regler. </p> <h3> Handelsmæssige garantier </h3> <p> Butikker og producenter kan tilbyde dig en <strong>yderligere handelsmæssig garanti</strong>i (også kaldet en "<strong>garanti</strong>"). En sådan handelsmæssig garanti kan give dig en højere grad af beskyttelse, men <strong>den kan aldrig erstatte eller reducere minimumsgarantien på 2 år</strong>. Betingelserne skal fremgå klart af erklæringen om den handelsmæssige garanti. Hvis de er mindre fordelagtige end nogen af de annoncerede betingelser, er det de mest fordelagtige, der gælder. </p> <div class="example"> <h4> Eksempel </h4> <p> Carla købte en hårtørrer med en handelsmæssig garanti fra forhandleren på seks måneder. Da den gik i stykker efter otte måneder, tog hun den med tilbage til butikken. Butiksassistenten fortalte hende, at hendes garanti var udløbet, og at hun ikke havde krav på tilbagebetaling. Carla gjorde med rette opmærksom på, at hun ifølge EU's forbrugerbeskyttelsesregler havde to års fuld garanti uden omkostninger, og at forhandlerens garanti på seks måneder kun gav en ekstra beskyttelse. Butikken gik med til at erstatte hårtørreren. </p> </div> <div class="example"> <h4> Eksempel </h4> <p> Sabine, der bor i Belgien, købte en smartphone fra en onlinebutik i Tyskland. Hun downloadede en skridttæller-app, men den fungerede ikke godt, så hun bad onlinebutikken om at få den ordnet. Butikken var ikke ansvarlig, fordi salgsaftalen kun gjaldt smartphonen. Butikken rådede Sabine til at kontakte udbyderen af appen. </p> </div> <div class="example"> <h4> Eksempel </h4> <p> Johan købte et smart-TV, men 2 måneder senere kunne en af de forudinstallerede apps ikke længere åbnes. Han kontaktede forhandleren, som var forpligtet til at give ham den nødvendige softwareopdatering. </p> </div> <h3> Brugte varer </h3> <p> Brugte varer, som du har købt af en <strong>professionel forhandler</strong>, er <strong>også omfattet af den toårige garanti</strong>. I visse EU-lande gælder det for brugte varer, at køberen og forhandleren kan aftale en garantiperiode på under to år. Den må dog ikke være kortere end 1 år, hvilket skal gøres klart på købstidspunktet. </p> <h3> Digitalt indhold og digitale tjenester </h3> <p> Du har også en lovbestemt garanti, når du køber digitalt indhold og digitale tjenester som videoer, musik, mobilapps, videospil og abonnementer på onlinenyheder og cloud-lagring. </p> <p> <strong>Reglerne gælder også selv om du ikke betaler penge</strong> for det digitale indhold eller den digitale tjeneste, men giver dit samtykke til at lade leverandøren få dine personoplysninger, som vedkommende så bruger til at skaffe sig indtægter, f.eks. via onlinereklamer, som er målrettet mod dig. </p> <p> <strong>Du har altid ret til en garanti på mindst 2 år</strong>, hvis det digitale indhold eller den digitale tjeneste viser sig at være defekt, ikke lever op til det lovede eller ikke fungerer som forventet. Hvis leverandøren ikke kan få indholdet eller tjenesten til at fungere inden for en rimelig frist, gratis og uden betydeligt besvær for dig, kan du bede om at få et afslag i prisen eller få ophævet aftalen. </p> <p> Hvis der ved et engangskøb viser sig mangler inden for 1 år, antages de at have eksisteret på salgstidspunktet, medmindre leverandøren kan bevise andet. Du har dog ret til at kræve en løsning i en periode på mindst 2 år. </p> <h3> Løbende levering </h3> <p> Ved løbende levering, f.eks. cloudlagringstjenester, er leverandøren ansvarlig for enhver mangel, der opstår i løbet af den periode, hvor det digitale indhold eller den digitale tjeneste skal leveres ifølge aftalen. Hvis der er tale om digitalt indhold eller digitale tjenester, der leveres løbende, antages manglen at have eksisteret i hele denne 2-årsperiode. </p> <p> Leverandøren skal give dig <strong>klare instrukser i, hvordan det digitale indhold eller den digitale tjeneste installeres</strong>, og <strong>klar information om de tekniske krav, der skal være opfyldt for at benytte indholdet eller tjenesten</strong>. </p> <p> Leverandøren skal også sikre, at du får <strong>de nødvendige opdateringer</strong>. Ved digitalt indhold eller digitale tjenester, der leveres løbende, skal leverandøren sørge for opdateringer i hele den periode, der er fastsat i aftalen. </p> <h3> Personoplysninger til gengæld for indhold eller tjenester </h3> <p> Hvis du har givet leverandøren <strong>personoplysninger om dig selv til gengæld for at kunne benytte digitalt indhold eller en tjeneste</strong>, men indholdet eller tjenesten ikke fungerer som lovet, har du ret til at opsige aftalen – også selv om der er tale om en mindre mangel. Leverandøren skal <strong>stoppe med at bruge dine data, når aftalen er ophævet</strong>, og give dig mulighed for at få det indhold tilbage, som du har oprettet. Et eksempel kan være, at et socialt medie som Facebook, der giver dig mulighed for at have en konto til gengæld for brug af dine personoplysninger, fotos, videoer og opslag, skal ophøre med at bruge dem, så snart du har opsagt aftalen. </p> <div class="example"> <h4> Eksempel </h4> <p> Adam betalte for at downloade en film på sit smart-TV, men det viste sig, at lyden var dårlig, selv om han havde sikret sig, at TV'et opfyldte de tekniske krav. Han kontaktede leverandøren, som sagde, at dette kvalitetsproblem ikke kunne løses. Da filmen allerede var blevet downloadet, havde Adam ikke ret til at få pengene tilbage. </p> </div> <div class="example"> <h4> Eksempel </h4> <p> Alex downloadede en musikstreamingapp på sin tablet. Et halvt år senere modtog han en e-mail, hvor der stod, at en opgradering ville være nødvendig på grund af det stigende antal brugere. Eksisterende kunder kunne få opgraderingen gratis i henhold til kontrakten, men var ikke forpligtede til at få den.<br> Efter opgraderingen faldt streaminghastigheden imidlertid betydeligt. Alex besluttede at opsige kontrakten og få sine penge tilbage – det er muligt op til 30 dage efter opgraderingen. </p> </div> <h3> Fortrydelsesret: 14 dages fortrydelsesfrist </h3> <p> Hvis du køber et produkt eller en tjenesteydelse online, pr. telefon eller af en dørsælger (juridisk set kaldes disse former for salg en "aftale om fjernsalg" eller "aftale indgået uden for fast forretningssted"), har du ret til at fortryde. Det betyder, at du kan opsige aftalen inden for <strong>14 dage</strong> uden at give nogen <strong>begrundelse</strong> ("fortrydelsesretten"). For varer betyder dette 14 dage fra leveringsdatoen, og for tjenesteydelser 14 dage fra den dag, hvor aftalen blev indgået. Hvis 14-dagesperioden udløber på en officiel fridag, udsættes fristen til den følgende hverdag.<br> <a title="nogle EU-lande" href="https://commission.europa.eu/law/law-topic/consumer-protection-law/consumer-contract-law/consumer-rights-directive/regulatory-choices-under-article-29-crd_en?prefLang=da" data-linkid="ffbb2cfc-2d83-4269-bbe9-2d56fc8ea5a1">Nogle EU-lande</a> giver dig 30 dage til at opsige en aftale, der er indgået ved uopfordret dørsalg eller på udflugter med kommercielt formål. </p> <h4> Undtagelser </h4> <p> Bemærk: <strong>fortrydelsesretten på 14 dage gælder ikke for</strong>: </p> <ul> <li> fly- og togbilletter, koncertbilletter, hotelreservationer, billejereservationer og cateringtjenester bestilt til fastsatte datoer </li> <li> letfordærvelige varer, der udløber hurtigt, f.eks. fødevarer eller drikkevarer med en "sidste anvendelsesdato" i den nære fremtid </li> <li> varer, der er lavet på bestilling eller tydeligt personligt tilpasset, f.eks. skræddersyet tøj. </li> <li> varer eller tjenesteydelser med svingende priser som følge af de globale markeder, f.eks. brændsel til opvarmning til husholdninger </li> <li> tjenesteydelser, der leveres fuldt ud, f.eks. rengøring af terrasser, hvis <strong>du udtrykkeligt har givet dit samtykke til</strong>, at ydelsen skulle leveres straks, og at du ville miste fortrydelsesretten </li> <li> forseglede datamedier eller computersoftware som DVD'er, hvor du har brudt forseglingen </li> <li> digitalt onlineindhold, f.eks. en sang eller film, som du er begyndt at downloade eller streame, efter at <strong>du udtrykkeligt havde indvilliget i</strong> at miste fortrydelsesretten, når leveringen af ydelsen gik i gang </li> <li> hastende reparations- og vedligeholdelsesaftaler, f.eks. hvor en blikkenslager bliver bedt om at reparere en bruser, der lækker </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Advarsel</h4> <a title="i nogle EU-lande" href="https://commission.europa.eu/law/law-topic/consumer-protection-law/consumer-contract-law/consumer-rights-directive/regulatory-choices-under-article-29-crd_en?prefLang=da" data-linkid="ffbb2cfc-2d83-4269-bbe9-2d56fc8ea5a1">I nogle EU-lande</a> har du dog også fortrydelsesret for nogle af disse varer og tjenesteydelser, hvis du har købt dem ved uopfordret dørsalg eller på udflugter med kommercielt formål. </div> </div> <p> <strong>Varer, du køber af private, er ikke omfattet</strong> af fortrydelsesretten. Vær derfor særlig opmærksom på sælgerens status (professionel forhandler eller privatperson), når du handler online. </p> <h3> Hvor kan du få hjælp? </h3> <p> Hvis du vil vide mere om dine rettigheder ifølge den nationale lovgivning, kan du tjekke de specifikke regler om lovbestemte og handelsmæssige garantier i det land, hvor du har købt noget. </p>  <div class="accordion"> <h3 class="toggle countries" role="button" tabindex="0" aria-expanded="false"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#location"></use></svg><span><span>Vælg land</span></span><svg focusable="false" aria-label="Åbn"> <title>Åbn</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Luk"> <title>Luk</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content countries"> <ul> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=BE&categories=H5" aria-label="Belgien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#be"></use></svg><span>Belgien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=BG&categories=H5" aria-label="Bulgarien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#bg"></use></svg><span>Bulgarien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=CY&categories=H5" aria-label="Cypern"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#cy"></use></svg><span>Cypern</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=DK&categories=H5" aria-label="Danmark"><svg focusable="false" aria-hidden="true"> <use 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href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=EL&categories=H5" aria-label="Grækenland"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#gr"></use></svg><span>Grækenland</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=IE&categories=H5" aria-label="Irland"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#ie"></use></svg><span>Irland</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=IT&categories=H5" aria-label="Italien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#it"></use></svg><span>Italien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=HR&categories=H5" aria-label="Kroatien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#hr"></use></svg><span>Kroatien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=LV&categories=H5" aria-label="Letland"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lv"></use></svg><span>Letland</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=LT&categories=H5" aria-label="Litauen"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lt"></use></svg><span>Litauen</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=LU&categories=H5" aria-label="Luxembourg"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lu"></use></svg><span>Luxembourg</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=MT&categories=H5" aria-label="Malta"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#mt"></use></svg><span>Malta</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=NL&categories=H5" aria-label="Nederlandene"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#nl"></use></svg><span>Nederlandene</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=PL&categories=H5" aria-label="Polen"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#pl"></use></svg><span>Polen</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=PT&categories=H5" aria-label="Portugal"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#pt"></use></svg><span>Portugal</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=RO&categories=H5" aria-label="Rumænien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#ro"></use></svg><span>Rumænien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=SK&categories=H5" aria-label="Slovakiet"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#sk"></use></svg><span>Slovakiet</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=SI&categories=H5" aria-label="Slovenien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#si"></use></svg><span>Slovenien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=ES&categories=H5" aria-label="Spanien"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#es"></use></svg><span>Spanien</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=SE&categories=H5" aria-label="Sverige"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#se"></use></svg><span>Sverige</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=CZ&categories=H5" aria-label="Tjekkiet"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#cz"></use></svg><span>Tjekkiet</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=DE&categories=H5" aria-label="Tyskland"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#de"></use></svg><span>Tyskland</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=HU&categories=H5" aria-label="Ungarn"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#hu"></use></svg><span>Ungarn</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_da.htm?countryCode=AT&categories=H5" aria-label="Østrig"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#at"></use></svg><span>Østrig</span></a></li> </ul> </div> </div>  <p> Hvis du har et problem med opsigelse af en aftale, reparation eller tilbagebetaling i et andet EU-land, kan <a title="det europæiske forbrugercenter" href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_da" data-linkid="d1150869-fa5c-4de5-8392-cf361f1e5240">det europæiske forbrugercenter</a> i dit land hjælpe. </p> <p> Hvis du er usikker på, hvilken situation der passer på dig, kan du også bruge vores <a title="forbrugerrettighedsværktøj" href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_da.htm" data-linkid="0c818fe7-6cdf-454a-8ca2-065aeb55d748">forbrugerrettighedsværktøj</a> til at få styr på dine rettigheder, når du køber noget i EU. </p> </div> <div class="article-related ye-faqs"> <h2>Spørgsmål og svar</h2> <ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_da.htm">Spørgsmål og svar - Garantier og returnering</a></li> </ul> </div> <div class="article-related eu-legislation"> <h2>EU-lovgivning</h2> <ul> <li><a href="https://eur-lex.europa.eu/legal-content/DA/TXT/?uri=CELEX:52021XC1229(04)" data-linkid="487c8a84-7d88-4171-a8dd-31fbba1f6ce9" title="Vejledning i fortolkning og brug af EU's direktiv om forbrugerrettigheder">Vejledning i fortolkning og brug af EU's direktiv om <span class="label-end"><span>forbrugerrettigheder</span><svg focusable="false" aria-label="Linket fører til en anden website"> <title>Linket fører til en anden website</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> <li><a href="https://eur-lex.europa.eu/legal-content/DA/TXT/?uri=CELEX:32011L0083&qid=1403274218893" data-linkid="b1082f82-adb5-46bb-a5f2-05d61cbd5e62" title="EU's direktiv om forbrugerrettigheder">EU's direktiv om <span class="label-end"><span>forbrugerrettigheder</span><svg focusable="false" aria-label="Linket fører til en anden website"> <title>Linket fører til en anden website</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> </ul> </div>  <div class="article-related"> <h2>Har du brug for støtte fra hjælpetjenesterne?</h2> <p>Kontakt de specialiserede hjælpetjenester</p><button id="advice-button" class="standard arrow toggle">Få hjælp og rådgivning<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><div id="advice-content" class="toggle-content"> <div data-service-name="CIF" class="help-advice"> <p><a href="https://ec.europa.eu/eu-rights/enquiry-complaint-form/home?languageCode=da&origin=yec_Consumers">Få rådgivning om dine rettigheder i EU/Løs problemer med et offentligt organ</a></p> </div> <div data-service-name="country's European consumer centre" class="help-advice"> <p> <a href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_da">Få hjælp og råd fra det europæiske forbrugercenter i dit hjemland</a> </p> </div> <div data-service-name="ASF"> <p>Du kan også bruge <strong><a data-linkid="99515abc-5143-4601-834f-d58adec3d203" 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