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tabindex="-1"></a> <div> <div id="block-content"> <h1> Contact us </h1> <div class="grid__row grid__row--no-wrap" > <div class="grid__3-large spacing--before-m js-toc-column hidden"> <div class="toc spacing--after-m"> <h2 class="sidebar-title--extra-light">On this page</h2> <ul class="js-toc reset--list"></ul> </div> </div> <div class="grid__12-col spacing--before-m js-toc-content"> <div> <div class="summary">How to contact us</div> </div> <div class="grid__row"> <div class="grid__12-col paragraph"> <p>To provide feedback, complaints, or to ask questions about Transport for NSW services:</p><div style="background-color:#f8f8f8; padding: 30px 60px; border-left: 5px solid #0068b5;"><h3><strong>Give feedback online</strong></h3><p>Provide <a href="http://www.transportnsw.info/general-feedback">general feedback</a> about Transport Services<br> Provide <a href="http://www.transportnsw.info/feedback">public transport feedback</a><br> Provide <a href="https://www.nsw.gov.au/transport-for-nsw/contact-roads-waterways">driving and boating feedback</a></p><h3>Visit the Transport for NSW offices</h3><p>Our head office is located at <a href="https://www.google.com/maps/place/Transport+for+NSW/@-33.8750094,151.2087702,19z/data=!3m1!4b1!4m13!1m7!3m6!1s0x6b12ae3dec57751f:0x5652047c9844cb4!2sTelstra+Deliveries,+Telstra+House,+231+Elizabeth+St,+Sydney+NSW+2000!3b1!8m2!3d-33.8750327!4d151.2093335!3m4!1s0x6b12afa083b2a175:0xc2a26adf579231a6!8m2!3d-33.8750094!4d151.2093174?hl=en">231 Elizabeth Street, Sydney NSW 2000</a><br> Our mailing address is: <strong>PO Box K659,  Haymarket NSW 1240</strong></p><p>Please note that it is <strong>not possible</strong> to meet with a Transport for NSW staff member to discuss feedback. If you attend the office to provide your feedback or an issue you may have with our services, the Concierge will direct you to our <a href="https://transportnsw.info/contact-us/feedback/general-feedback">online feedback channel</a> or our mailing address. We value customer and community feedback at Transport and by lodging your feedback through our available channels, this allows us to carefully manage your feedback and ensure that it gets to the right team for response.</p><h3><strong>Call us directly</strong></h3><p>For general feedback: <a href="tel:131500"><strong>131 500</strong></a><strong></strong><br> For public transport: <a href="tel:131500 "><strong>131 500</strong></a><br> For driving and boating: <a href="tel:132213"><strong>13 22 13</strong></a></p><h3>Reporting an incident</h3><p>To report a road incident or hazard call <a href="tel:131700">131 700</a><br> Report a <a href="https://www.nsw.gov.au/departments-and-agencies/transport-for-nsw/contact-roads-and-waterways/online?enquiry=issue&issue=roads&subIssue=maintenance">pothole, damaged sign or other road surface issue</a>.<br> Report a <a href="https://www.nsw.gov.au/departments-and-agencies/transport-for-nsw/contact-roads-and-waterways/online">licence, tolling or vehicle registration issue</a>.</p></div> </div> <div class="grid__12-col paragraph"> <h2>Driving and boating enquiries</h2><details class="accordion"><summary class="accordion__title"><h3>For roads and driving</h3></summary><div class="accordion__content details-wrapper"><ul><li>Visit for customer <a href="https://www.nsw.gov.au/driving-boating-and-transport/driving-nsw">driver licences and vehicle registrations</a> in NSW.</li><li>Visit for commercial, taxi and hire car applications or Subsidy Scheme, visit <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="9e147e10-65ae-45d7-9831-5a464ea8b472" href="http://www.pointtopoint.nsw.gov.au/" title="Point to Point Transport Commissioner website (http://www.pointtopoint.nsw.gov.au/)">Point to Point Transport Commission</a>.</li></ul><p>Enquiries and feedback: <a href="tel:132213">13 22 13</a><br><br> Ph: (02) 9689 8888 or (02) 9691 8900<br><br> Toll Free: <a href="tel:1800227774">1800 227 774</a></p></div></details><details class="accordion"><summary class="accordion__title"><h3>For boating and marine</h3></summary><div class="accordion__content details-wrapper"><ul><li>Visit for <a href="https://www.nsw.gov.au/driving-boating-and-transport/boating-and-marine">boating and marine licences, registrations or moorings</a> in NSW</li></ul><p>Enquiries and feedback: <a href="tel:131236"><strong>13 12 36</strong></a></p></div></details> </div> <div class="grid__12-col paragraph"> <h2>Getting around NSW</h2><div style="background-color:#f8f8f8; padding: 30px 60px; border-left: 5px solid #0068b5;"><h3><strong>Plan your journey</strong></h3><p>Visit <a href="https://www.livetraffic.com/">Live Traffic</a> to see real-time roads and traffic informaton<br><br> Visit <a href="https://transportnsw.info/trip#/trip">TransportNSW.info to view public transport</a> times and services<br><br> Manage your <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="72ec146d-f1a3-4558-8c75-2a1b4128b3fe" href="https://www.opal.com.au/" title="Opal website (https://www.opal.com.au/)">Opal card and account</a> or call Opal customer care on <a href="tel:136725"><strong>13 67 25</strong> </a></p></div><p> </p> </div> <div class="grid__12-col paragraph"> <h2>Community enquiries</h2><details class="accordion"><summary class="accordion__title"><h3>Community engagement</h3></summary><div class="accordion__content details-wrapper"><p>To contact us with feedback, complaints, or questions about Transport services, please go to our new <a href="https://transportnsw.info/contact-us">Contact Us</a> page. </p><p><strong>General community engagement enquiries</strong></p><ul><li>TfNSW Project Infoline <strong>1800 684 490</strong></li><li>Construction Response Line <strong>1800 775 465</strong></li></ul></div></details><details class="accordion"><summary class="accordion__title">Have your say</summary><div class="accordion__content details-wrapper"><p>Find NSW Government consultations happening in your community and share your opinions on new projects, services and government policy.</p><ul><li><a href="https://www.nsw.gov.au/have-your-say">View the open consultatons</a></li></ul></div></details><p> </p><div style="background-color:#f8f8f8; padding: 30px 60px; border-left: 5px solid #0068b5;"><h3><br><br><strong>Projects taking place in NSW</strong></h3><p>Visit our <a href="https://www.transport.nsw.gov.au/projects">map of all current projects</a><br><br> Or for a specific project, see the relevant Project delivery offices below<a href="tel:136725"></a></p></div><p> </p><h2>Industry enquiries</h2><details class="accordion"><summary class="accordion__title"><h3>Infrastructure enquires</h3></summary><div class="accordion__content details-wrapper"><ul><li><span><span><span><span><span><span>The Transport Infrastructure Industry Portal provides a single platform for transparent industry specific project information. It includes access to the Transport Infrastructure Pipeline 2027, providing details on infrastructure projects coming to market in the next five years.</span></span></span></span></span></span></li><li><span><span><span><span><span>Visit our </span></span></span></span></span><a href="https://caportal.com.au/tfnsw/tiip">Transport Infrastructure Industry Portal</a></li></ul></div></details><details class="accordion"><summary class="accordion__title"><h3>Freight enquiries</h3></summary><div class="accordion__content details-wrapper"><ul><li>For all <strong>freight </strong>enquiries, contact us by email at<strong></strong><a href="mailto:freight@transport.nsw.gov.au">freight@transport.nsw.gov.au</a></li></ul></div></details><details class="accordion"><summary class="accordion__title"><h3>Media enquiries</h3></summary><div class="accordion__content details-wrapper"><ul><li>For all <strong>media </strong>enquiries, visit our<strong></strong><a href="/node/4464">Newsroom. </a></li><li>Contact us via email at <a href="mailto:media@transport.nsw.gov.au">media@transport.nsw.gov.au</a></li></ul></div></details><details class="accordion"><summary class="accordion__title"><h3>Asset management branch</h3></summary><div class="accordion__content details-wrapper"><ul><li>For document standards feedback or enquiries, email <a href="mailto:standards@transport.nsw.gov.au?subject=Enquiry%20from%20Contact%20us%3A">standards@transport.nsw.gov.au</a>.</li><li>For TAO framework enquiries, email <a href="mailto:assetmanagementengagement@transport.nsw.gov.au?subject=Enquiry%20from%20Contact%20us%3A">authorisationaudit@transport.nsw.gov.au</a>.</li><li>To be informed about upcoming Asset Management events, email <a href="mailto:assetmanagementengagement@transport.nsw.gov.au?subject=Enquiry%20from%20Contact%20us%3A">assetmanagementengagement@transport.nsw.gov.au</a>.</li></ul><h3>For direct contacts:</h3><p>For General Asset Management enquiries, please use the link below: <br><br><a href="https://transportnsw.info/contact-us/feedback">https://transportnsw.info/contact-us/feedback</a></p></div></details><details class="accordion"><summary class="accordion__title"><h3>NSW Productivity Commission</h3></summary><div class="accordion__content details-wrapper"><ul><li><span><span><span><span><span>For ideas to improve NSW Government services and productivity, please visit <a href="http://www.productivity.nsw.gov.au/">NSW Productivity Commission</a>.</span></span></span></span></span></li></ul></div></details><details class="accordion"><summary class="accordion__title">Administration offices</summary><div class="accordion__content details-wrapper"><h3 id="Transport_for_NSW_Chatswood">Transport for NSW Chatswood</h3><p>Level 5, Tower A, Zenith Centre<br><br> 821 Pacific Highway<br><br> Chatswood NSW<br><br> Ph: 1800 684 490<br><br> Fax: (02) 9200 0290</p><p><a class="link--ext" href="http://maps.google.com/maps?q=821+Pacific+Highway+Chatswood+(Transport+NSW)&hl=en&ll=-33.799923,151.181853&spn=0.020399,0.014935&sll=-33.795074,151.179288&sspn=0.0204,0.014935&hnear=821+Pacific+Hwy,+Chatswood+New+South+Wales+2067,+Australia&t=m&z=16">View 821 Pacific Highway on Google Maps</a></p><p>Locked Bag 6501<br><br> St Leonards NSW 2065</p><h3 id="Newcastle_Regional_Office">Newcastle Regional Office</h3><p><span><span><span><span>6 Stewart Avenue</span></span></span></span><br><br><span><span><span><span>Newcastle West</span></span></span></span><br><br><span><span><span><span>NSW 2302</span></span></span></span></p><p><a class="link--ext" href="https://www.google.com/maps/place/6+Stewart+Ave,+Newcastle+West+NSW+2302/data=!4m2!3m1!1s0x6b73144ff6bb2f7f:0x413671cf4bb62c04?sa=X&ved=2ahUKEwig-eqtlIT5AhUBxDgGHfRRDQsQ8gF6BAgHEAE">View 6 Stewart Avenue on Google Maps</a></p><p><span><span><span>Locked Bag 30</span></span></span><br><br><span><span><span>Newcastle NSW 2300</span></span></span></p><h3 id="Wollongong_Regional_Office">Wollongong Regional Office</h3><p><span><span><span><span>Block C, Level 3, 84 Crown Street</span></span></span></span><br><br><span><span><span><span>Wollongong NSW</span></span></span></span><br><br><span><span><span><span>Ph: (02) 4253 2600</span></span></span></span><br><br><span><span><span><span>Toll Free: 1800 049 961</span></span></span></span><br><br><span><span><span><span>No Fax</span></span></span></span></p><p><a class="link--ext" href="https://www.google.com.au/maps/place/84+Crown+St,+Wollongong+NSW+2500/@-34.4249381,150.8964596,17z/data=!3m1!4b1!4m5!3m4!1s0x6b1319a9209f3db5:0xa144ba5089ffad3d!8m2!3d-34.4249425!4d150.8986483?hl=en">View 84 Crown Street on Google Maps</a></p></div></details><details class="accordion"><summary class="accordion__title"><h3>Project delivery offices</h3></summary><div class="accordion__content details-wrapper"><div class="grid__row"><div class="grid__12-col paragraph"><h3 id="_Sydney_Metro">Sydney Metro</h3><p><span><span><span>Peter Regan </span></span></span><br><br> Chief Executive<br><br> PO Box K659<br><br> Haymarket, NSW 1240</p><p><strong>Sydney Metro City & South West</strong><br><br> Ph: 1800 171 386<br><br> E: <a href="mailto:sydneymetro@transport.nsw.gov.au">sydneymetro@transport.nsw.gov.au</a></p><p><strong>Sydney Metro West</strong><br><br> Ph: 1800 612 173<br><br> E: <a href="mailto:sydneymetrowest@transport.nsw.gov.au">sydneymetrowest@transport.nsw.gov.au</a></p><p><strong>Sydney Metro - Western Sydney Airport</strong><br><br> Ph: 1800 717 703<br><br> E: <a href="mailto:sydneymetrowsa@transport.nsw.gov.au">sydneymetrowsa@transport.nsw.gov.au</a></p><p><a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="285140f7-830f-4db3-82d6-8ae0b20e2d43" href="https://www.sydneymetro.info/" title="Sydney Metro (https://www.sydneymetro.info/)">Sydney Metro website</a></p><h3 id="Sydney_Light_Rail">Sydney Light Rail</h3><p>Level 44, 680 George Street<br><br> Sydney, NSW 2000<br><br> Ph: 1800 684 490<br><br> E: <a href="mailto:projects@transport.nsw.gov.au">projects@transport.nsw.gov.au</a><br><br><a class="link--ext" href="http://sydneylightrail.transport.nsw.gov.au/contact">Sydney Light Rail website</a></p><h3 id="Parramatta_Light_Rail">Parramatta Light Rail</h3><p>Anand Thomas<br><br> Program Director<br><br> Level 10, 130 George Street<br><br> Parramatta, NSW 2150<br><br> Ph: <span><span><span>1800 139 389 </span></span></span><br><br> E: <a href="mailto:parramattalightrail@transport.nsw.gov.au">parramattalightrail@transport.nsw.gov.au</a><br><br><a class="link--ext" href="http://parramattalightrail.nsw.gov.au/">Parramatta Light Rail website</a></p><p> </p><h3 id="NorthConnex">NorthConnex</h3><p>Locked Bag 1001<br><br> West Pennant Hills, NSW 2125<br><br> Ph: 1800 997 057<br><br> E: <a href="mailto:enquiries@northconnex.com.au">enquiries@northconnex.com.au</a><br><br><a class="link--ext" href="http://northconnex.com.au/">NorthConnex website</a></p><h3 id="WestConnex_">WestConnex    </h3><p>Denis Cliche<br><br> Chief Executive Officer<br><br> Sydney Motorway Corporation<br><br> GPO Box 3905<br><br> Sydney NSW 2001<br><br> Ph: 1800 660 248<br><br> E: <a href="mailto:info@westconnex.com.au">info@westconnex.com.au</a><br><br><a class="link--ext" href="http://www.westconnex.com.au/have_your_say/contact_us.html">WestConnex website</a></p></div></div></div></details><h2>Legal enquiries</h2><details class="accordion"><summary class="accordion__title">Subpoenas, Service of Documents and Statutory Notices</summary><div class="accordion__content details-wrapper"><p><span><span><span><span><span><span>For all <strong>Subpoenas, notices to produce,</strong> or any other <strong>court order</strong> that requires the production of documents issued to <strong>Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority</strong> or <strong>Sydney Ferries</strong> should be addressed to: </span></span></span></span></span></span></p><p>The Proper Officer<br><br> [The Agency]<br><br> PO Box K349<br><br> Haymarket NSW 1240</p><p>In order to ensure a subpoena or notice to produce is processed as soon as possible, please serve via email at <a href="mailto:subpoena@transport.nsw.gov.au">subpoena@transport.nsw.gov.au</a>.</p><p>As of 1 December 2019, by virtue of the <em>Transport Administration Amendment (RMS Dissolution) Act 2019</em>, Roads and Maritime Services (RMS) is dissolved and all of its functions, assets, rights (including immunities) and liabilities are transferred to Transport for NSW (TfNSW). All legal documents issued by a court or tribunal in respect to RMS’ former functions or information should be issued to TfNSW.</p><p><span><span><span><span><span><span>For subpoenas, notices to produce, or any other court order that requires the production of documents issued to other TfNSW agencies, please see below: </span></span></span></span></span></span></p><p><strong>Point to Point Transport Commissioner</strong></p><p>Address to: <br><br> The Proper Officer <br><br> Point to Point Transport Commissioner<br><br> PO Box 533<br><br> Burwood NSW 1805</p><p>Please serve at: <a href="mailto:P2PLegal@transport.nsw.gov.au">P2PLegal@transport.nsw.gov.au</a></p><p><strong>Sydney Metro:</strong> </p><p>Address to: <br><br> The Proper Officer<br><br> Sydney Metro<br><br> Level 43, 680 George Street<br><br> Sydney NSW 2000 </p><p>Please serve at: <a href="mailto:sydneymetrosubpoena@transport.nsw.gov.au">sydneymetrosubpoena@transport.nsw.gov.au</a> </p><p><strong>Transport Asset Holding Entity of NSW (TAHE)</strong></p><p>Address to: <br><br> The Proper Officer <br><br> General Counsel<br><br> PO Box K349<br><br> Haymarket NSW 1240</p><p>Please serve at: <a href="mailto:enquiries@tahensw.com.au">enquiries@tahensw.com.au</a></p><p><strong>Conduct Money</strong></p><p>For all subpoenas, conduct money of $55 is payable. </p><p>Conduct money can be paid by bank transfer into the following account: </p><p>Transport for NSW<br><br> BSB: 032-001<br><br> Account No: 170518<br><br> Financial Institution – Westpac Banking Corporation.</p><p>Please reference ‘Subpoena’ with the name of the issuing party and provide a copy of your receipt upon service. </p><h3>Service of Documents</h3><p>Legal documents / other Court documents to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: </p><p>The Proper Officer<br><br> [The Agency]<br><br> PO Box K349<br><br> Haymarket NSW 1240 </p><p>Legal documents can be served electronically at: <a href="mailto:CourtServices@transport.nsw.gov.au ">CourtServices@transport.nsw.gov.au </a></p><p>For legal documents / other court documents to other TfNSW agencies please see below: </p><p><strong>Point to Point Transport Commissioner</strong><br><br> Address to: </p><p>Legal Services <br><br> Point to Point Transport Commissioner<br><br> PO Box 533<br><br> Burwood NSW 1805</p><p>Documents can be served at: <a href="mailto:p2plegal@transport.nsw.gov.au">P2PLegal@transport.nsw.gov.au</a></p><p><strong>Sydney Metro: </strong><br><br> Address to: <br><br><br><br> Legal Services<br><br> Sydney Metro<br><br> Level 43, 680 George Street<br><br> Sydney NSW 2000 </p><p>Documents can be served at: <a href="mailto:sydneymetrosubpoena@transport.nsw.gov.au">sydneymetrosubpoena@transport.nsw.gov.au</a></p><p><strong>Transport Asset Holding Entity of NSW (TAHE)</strong><br><br> Address to: <br><br><br><br> The Proper Officer <br><br> General Counsel<br><br> PO Box K349<br><br> Haymarket NSW 1240</p><p>Please serve at: <a href="mailto:enquiries@tahensw.com.au">enquiries@tahensw.com.au</a></p><h3><strong>Statutory Notices </strong></h3><p>Statutory notices issued by a government agency to Transport for NSW, Sydney Trains, NSW Trains, State Transit Authority or Sydney Ferries should be addressed to: </p><p>Manager, Information Access Compliance <br><br> Transport to NSW <br><br> PO Box K349<br><br> Haymarket NSW 1238</p><p>Statutory notices should be served electronically at: <a href="mailto:statnotice@transport.nsw.gov.au">statnotice@transport.nsw.gov.au</a>. </p><p>TfNSW will endeavour to respond to a statutory notice within 20 working days from receipt, however timeframes may vary depending upon the nature and size of the request. </p></div></details> </div> <div class="grid__12-col paragraph"> <h2 class="featured__title">Quick links</h2> <div class="featured js-more "> <div class="featured__item js-more-item"><a href="https://future.transport.nsw.gov.au/">Future Transport</a></div> <div class="more-link__wrapper hidden"> <a href="#" class="more-link" aria-hidden=true>Show <span>X</span> more</a> </div> </div> </div> <div class="grid__12-col paragraph"> <div class="featured js-more "> <div class="featured__item js-more-item"><a 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