Partner Success Packs

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data-bs-toggle="dropdown" data-bs-auto-close="outside" role="menuitem" class="dropdown-toggle nav-link "> <span>Partner</span> </a> <ul role="menu" class="dropdown-menu "> <li role="presentation" class=" "> <a role="menuitem" href="/partners" class="dropdown-item "> <span>Find a partner</span> </a> </li> <li role="presentation" class=" "> <a role="menuitem" href="/page/cases" class="dropdown-item "> <span>Testimonials</span> </a> </li> <li role="presentation" class=" "> <a role="menuitem" href="/page/become-a-partner" class="dropdown-item "> <span>Become a Partner</span> </a> </li> </ul> </li> <li role="presentation" class="nav-item "> <a role="menuitem" href="/page/partner-success-packs#pricing-packs" class="nav-link active"> <span>Pricing</span> </a> </li> <li role="presentation" class="nav-item "> <a role="menuitem" href="/page/partner-success-packs#faq" class="nav-link active"> <span>FAQ</span> </a> </li> </ul> </div> </header> <main> <div id="wrap" class="oe_structure oe_empty"> <section class="js_top_banner oe_img_bg pt120 pb120" style="background-image: url('https://odoocdn.com/openerp_portal/static/src/img/banner.jpg'); background-position: right center;"> <div class="container"> <div class="row"> <div class="col-lg-6"> <h1>Partner <br/>Success Packs</h1> <h3 class="mb-4">Coaching, implementation assistance, and customizations.</h3> <p class="lead mb-5">One experienced consultant will be your single point of contact and help you achieve whatever your customer wants.</p> <a href="/become-a-partner" class="btn btn-primary btn-lg me-3">Partner Program</a> </div> </div> </div> </section> <section class="bg-white pt80 pb80"> <div class="container"> <h2 class="mb-5">Objectives</h2> <div class="row g-5"> <div class="col-lg-4"> <i class="fa fa-life-ring fa-2x bg-white text-o-color-1 shadow rounded-circle mb-3"></i> <p>Help the partner deliver quality services to <b>complete / sell their project(s)</b>;</p> </div> <div class="col-lg-4"> <i class="fa fa-edit fa-2x bg-white text-o-color-1 shadow rounded-circle mb-3"></i> <p>Reassure the customer by having <b>the Editor involved</b> in the project;</p> </div> <div class="col-lg-4"> <i class="fa fa-question-circle fa-2x bg-white text-o-color-1 shadow rounded-circle mb-3"></i> <p>Help with occasional functional and technical questions.</p> </div> <div class="col-lg-6"> <i class="fa fa-handshake-o fa-2x bg-white text-o-color-1 shadow rounded-circle mb-3"></i> <p><b>Work with the partner</b> on a concrete case to teach them the Odoo Implementation methodology and the product (functional knowledge and ability to explore).</p> </div> </div> </div> </section> <section class="bg-200 pt120 pb40"> <div class="container"> <div class="row"> <div class="col-lg-12 pb40"> <h2 class="mb-4">Dedicated Consultant</h2> <p class="lead">Your dedicated consultant has access to these experts to help you achieve your goals:</p> </div> <div class="col-md-6 col-xl-4 pb40"> <div class="card h-100"> <div class="card-header o_bg_cover" style="background-image: url('http://odoocdn.com/web/image/25369594/PA.jpg');"> <h3 class="text-white fw-normal my-5"><b>Pre-sales Analyst</b> (PM/BA)<br/> </h3> </div> <div class="card-body"> <p>The PA provides support in:</p> <ul> <li>RFI/P/Q answers</li> <li>GAP & ROI analysis</li> <li>POC preparation and presentation</li> <li>Delivering complex demos</li> </ul> </div> </div> </div> <div class="col-md-6 col-xl-4 pb40"> <div class="card h-100"> <div class="card-header o_bg_cover" style="background-image: url('http://odoocdn.com/web/image/25369601/project-leader.jpg');"> <h3 class="text-white fw-normal my-5"><b>Project Leader</b> (PM/BA) <br/><b>Project Directors</b> (PM)</h3> </div> <div class="card-body"> <p>The PL or PD provides support during the implementation to:</p> <ul> <li>Monitor the project</li> <li>Apply / Teach the Odoo Implementation Methodology</li> <li>Do / review the analysis with the partner's Business Analyst(s)</li> </ul> </div> </div> </div> <div class="col-md-6 col-xl-4 pb40"> <div class="card h-100"> <div class="card-header o_bg_cover" style="background-image: url('http://odoocdn.com/web/image/25369582/expert.jpg');"> <h3 class="text-white fw-normal my-5"><b>Experts</b> (BA)<br/> </h3> </div> <div class="card-body"> <p>The Expert provides support in pre-sales processes & during implementations by:</p> <ul> <li>Doing peer reviews</li> <li>Challenging analysis</li> <li>Defining implementation strategies in their area of expertise</li> <li>Increase partner’s resources’ level of knowledge and understanding</li> </ul> </div> </div> </div> <div class="col-md-6 col-xl-4 pb40"> <div class="card h-100"> <div class="card-header o_bg_cover" style="background-image: url('http://odoocdn.com/web/image/25369621/Tech-consultant.jpg');"> <h3 class="text-white fw-normal my-5"><b>Technical Consultant</b><br/> </h3> </div> <div class="card-body"> <p>The Technical consultant provides:</p> <ul> <li>Technical advices</li> <li>Development coaching</li> </ul> </div> </div> </div> <div class="col-md-6 col-xl-4 pb40"> <div class="card h-100"> <div class="card-header o_bg_cover" style="background-image: url('http://odoocdn.com/web/image/25369578/coach.jpg');"> <h3 class="text-white fw-normal my-5"><b>Coaches</b><br/> </h3> </div> <div class="card-body"> <p>The coach provides coaching and support to partner’s resources for them to grow as Odoo Project Leaders. They can:</p> <ul> <li>Follow their onboarding phase up</li> <li>Do Pipe review (high level monitoring of their projects pipe)</li> <li>Discuss any of their project issues</li> </ul> </div> </div> </div> <div class="col-lg-12"> <div class="alert alert-info"> <ul class="mb-0"> <li class="mb-1">The <b>responsibility</b> of the project remains on the <b>partner(s)</b> side;</li> <li class="mb-1"><b>It is not outsourcing;</b></li> <li class="mb-1">The <b>consultant assignment</b> to the different missions identified is an exclusive prerogative of <b>Odoo</b>.</li> </ul> </div> </div> </div> </div> </section> <section class="s_faq_collapse bg-200 pt40 pb80"> <div class="container"> <div class="row"> <div class="col-lg-12 pb40"> <h3 class="display-4">Frequently Asked Questions</h3> </div> <div class="col-lg-12 pb40"> <div id="faq" class="accordion" role="tablist"> <div class="card bg-white mb-2" data-name="Item"> <a href="#" data-bs-target="#faq_01" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="collapsed card-header py-3">When do we assign a dedicated consultant?</a> <div id="faq_01" class="collapse" data-bs-parent="#faq" role="tabpanel"> <div class="card-body"> <p>We assign a functional consultant to a Partner Success Pack as soon as the nature of the mission justifies it (actual defined mission on a project or internal mission).</p> <p>All functional consultants have access to all the Odoo resources: functional (pre-sales analysts, expert, project directors) and technical (developers or system administrators). They will put you in contact with the appropriate resource(s) based on your requirement(s).</p> </div> </div> </div> <div class="card bg-white mb-2" data-name="Item"> <a href="#" data-bs-target="#faq_02" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="collapsed card-header py-3">When should I use a partner Success Pack?</a> <div id="faq_02" class="collapse" data-bs-parent="#faq" role="tabpanel"> <div class="card-body"> <p>This service aims at helping our partners grow and transferring our knowledge to partners. The Partner Success Pack is the perfect service to get up-to-speed on Odoo. Your dedicated consultant can help you on pre-sales effort:</p> <ul> <li>prepare customer demonstrations</li> <li>coach your Odoo team and train you on new features</li> <li>answer RFIs</li> </ul> <p>and help you succeed your first implementation projects:</p> <ul> <li>advice on critical decisions</li> <li>provide functional and technical support</li> </ul> <p>This service cannot be used to subcontract a project to Odoo. Our goal is to help our partners become autonomous and be able to deliver future projects without our help.</p> </div> </div> </div> <div class="card bg-white mb-2" data-name="Item"> <a href="#" data-bs-target="#faq_03" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="collapsed card-header py-3">What are the service conditions?</a> <div id="faq_03" class="collapse" data-bs-parent="#faq" role="tabpanel"> <div class="card-body"> <p> <b><font class="text-danger" style="">*</font> Help to answer RFI's or RFP's:</b> <ul> <li>The RFI/RFP qualification request form needs to be filled in by the partner. This qualification request includes a checklist on the overall feasibility (Is the partner in contact with the decision makers? Does the partner can undertake the execution of RFP? Can he ensure a good realization of the project if accepted?,...). Odoo retains the right to refuse RFI/RFQ work in case of low success rate;</li> <li>The partner needs to inform Odoo about the RFI/RFP minimum 2 weeks before sending it through the RFI/RFP qualification request form;</li> <li>Odoo has a minimum of 2 weeks upon RFI/RFP receipt, to provide the feedback/answer on the open RFI/RFP questions to the partner.</li> </ul> </p> <p> <b><font class="text-danger" style="">*</font>Gap Analysis</b> is performed hand in hand with the partner (partner remains responsible of the project). </p> <p> <b><font class="text-danger" style="">*</font> On-site or remote intervention:</b> <ul> <li>Travel time is deducted from the Pack;</li> <li>Travel expenses are charged separately;</li> <li>For technical remote intervention, SSH access required (connectivity tested upfront by partner).</li> </ul> </p> <p><b> <font class="text-danger" style="">*</font> Help to complete any mission: </b> <ul> <li>The partner has to define clearly the nature of the support expected before Odoo to assign any resource</li> <li>The partner must inform Odoo (his AM or dedicated consultant) minimum 2 weeks before the expected beginning of the mission;</li> </ul> </p> <p><b> <font class="text-danger" style="">*</font> Apply the Odoo Implementation Methodology: </b> <br/>Read our <a href="https://www.odoo.com/r/Implementation_methodology" target="_blank">Odoo Implementation Methodology Book</a> <ul> <li>#1 Objective: On time & on budget.</li> <li>Making decisions (how) for the customer (what and why).</li> <li>Develop <u>the minimum</u> necessary.</li> <li>Limited amount of project stakeholders.</li> <li>Train future internal Odoo experts.</li> <li>Focus on the project success, not the immediate customer satisfaction.</li> </ul> </p> <p><b> <font class="text-danger" style="">*</font> Implement Odoo Enterprise: </b> <br/>The Odoo Services for Partner are available exclusively on Odoo Enterprise implementations. </p> <p><b> <font class="text-danger" style="">*</font> Ask occasional questions: </b> <ul> <li>It is still possible to get occasional support from the functional and technical consulting team. In this case, your Partner Success Pack will not be assigned and your requests will be handled by a pool of experienced consultants (functional and technical).</li> <li>To benefit from that, send an email to <a href="mailto:partnersuccess@mail.odoo.com">partnersuccess@mail.odoo.com</a></li> </ul> </p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="o_cc o_cc4 o_colored_level pt80 pb40"> <div class="container"> <div class="row align-items-center"> <div class="col-lg-8 pb40"> <h3 class="display-4 text-white mt-0">Interested in these Services?</h3> <p class="lead text-white mb-0">Find out more about our different success packs.</p> </div> <div class="col-lg-3 offset-lg-1 pb40"> <a href="/pricing-packs" class="w-lg-100 btn btn-light btn-lg">More info</a> </div> </div> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc 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