Online Services - Contact Help

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.telstra.com.au:80/help/contact/online-services/?","20130510010744","https://web.archive.org/","web","/_static/", "1368148064"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/><script type="text/javascript"> var _U = "undefined"; var g_HttpRelativeWebRoot = "/uberprod/"; var SSContributor = false; var SSForceContributor = false; var SSHideContributorUI = false; var ssUrlPrefix = "/help/"; var ssUrlType = "2"; var g_navNode_Path = new Array(); g_navNode_Path[0] = 'ss-help-home'; g_navNode_Path[1] = 'ss-help-contact'; g_navNode_Path[2] = 'ss-help-contact-online'; var g_ssSourceNodeId = "ss-help-contact-online"; var g_ssSourceSiteId = "help"; var g_strLanguageId = "en"; </script> <script id="SSNavigationFunctionsScript" type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/websites/help/sitenavigationfunctions.js"></script> <script id="SSNavigationScript" type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/websites/help/sitenavigation.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/resources/telstra/sitestudio/wcm.toggle.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/resources/sitestudio/ssajax/ssajax.js"></script>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/jquery/jquery-core.min.js"></script> <title>Online Services - Contact Help - Telstra</title> <meta name="TITLE" content="Online Services - Contact Help - Telstra"/> <meta name="DESCRIPTION" content="Contacting Telstra for help with any of your online servides. Inquire about online services or make a general inquiry."/> <meta name="KEYWORDS" content="contact telstra, contact online services, online service inquiry, shop online inquiry, registration inquiry, webmail inquiry, online bill inquiry, online service feedback, customer service online, online services help"/> <meta name="ROBOTS" content="INDEX, FOLLOW"/> <meta name="LANGUAGE" content="English"/> <meta name="RIGHTS" content="http://www.telstra.com.au/copyright-trademarks/"/>  <link rel="canonical" href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/help/contact/online-services/"/> <script id="ssInfo" type="text/xml" warning="DO NOT MODIFY!"> <ssinfo > </ssinfo> </script>     <script type="text/javascript"> var telstra_global_lhnav_id = "ss-help-contact_ss-help-contact-online"; var telstra_global_tabId = ""; var telstra_global_header_displaytabs = 1; var telstra_application = ""; var telstra_global_loginState = "-1"; var isSSL=0; </script> <link rel="shortcut icon" href="/web/20130510010744im_/http://www.telstra.com.au/uberprod/global/themes/v9/images/favicon-blue.ico" type="image/x-icon"/> <link rel="icon" href="/web/20130510010744im_/http://www.telstra.com.au/uberprod/global/themes/v9/images/favicon-blue.ico" type="image/x-icon"/>  <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130510010744cs_/http://www.telstra.com.au/uberprod/global/themes/v9/css/mainsimple.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130510010744cs_/http://www.telstra.com.au/uberprod/global/themes/v9/css/screen.css"/>    <style type="text/css" media="print"> @import "/web/20130510010744cs_/http://www.telstra.com.au/uberprod/global/themes/v9/css/print.css"; </style>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/swfobject.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/tabs.js"></script>   <script type="text/javascript"> // TelstraGlobal object stub var TelstraGlobal = {}; </script>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/search/javascript/scripts.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/ss-global/javascript/swfobject.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/search/javascript/ss.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/search/javascript/xmlhttp.js"></script> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130510010744cs_/http://www.telstra.com.au/uberprod/ss-global/css/gsa_sayt.css"/> <script language="javascript"> var pageType="PT_T.COM_TEMPLATE_GENERIC"; </script> <script language="javascript"> var domainRef="/uberprod/help"; </script> </head> <body class="template_left_and_right_col">  <script type="text/javascript"> /* <![CDATA[ */ var cacheBuster=""; var cbd=new Date(); var cbm=new Date(); var cby=new Date(); cbd=cbd.getUTCDate(); cbd=cbd.toString(); cbm=cbm.getUTCMonth()+1; cbm=cbm.toString(); cby=cby.getUTCFullYear(); cby=cby.toString(); cacheBuster=cbd+":"+cbm+":"+cby; /* ]]> */ </script>   <script type="text/javascript"> /* <![CDATA[ */ //document.write('<scr'+'ipt type="text/javascript" src="/uberprod/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') document.write('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20130510010744/http://www.telstra.com.au/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') /* ]]> */ </script> <script type="text/javascript"> /* <![CDATA[ */ DataliciousPageTop(); /* ]]> */ </script>  <div id="pagewidth" class="width1024"> <div id="pagewidthInner"> <div id="pagewidthInner2">  <div id="area_skipnav"> <a href="#content" class="skiplink" title="Skip to content" tabindex="1">Skip To Content</a> <a href="#navigation" class="skiplink" title="Skip to navigation" tabindex="2">Skip To Navigation</a> </div>  <script type="text/javascript"> // <![CDATA[ telstra_global_header_search_shop = false; if (typeof(telstra_application) != "undefined" && telstra_application == true) { var telstra_global_header_search = false; var telstra_global_header_displaytabs = false; } // ]]> </script> <div id="header" class="container_18 clearfix"> <ul id="skipnav"> <li><a href="#page-content">Skip to content</a></li> <li><a href="#primary-navigation">Skip to navigation</a></li> </ul>   <div class="nav" id="global-nav"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/">Telstra home</a></li> <li class="current"><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/personal/">Personal</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/business-enterprise/">Business & Enterprise</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </div>  <div class="nav" id="bp-directories-nav"> <ul> <li> <a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/home/">BigPond</a> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/bundles/index.jsp">Bundles</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/broadband/">Internet</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://bigpondnews.com/">News</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.bigpondsport.com/">Sport</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/tv/">TV</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://bigpondmusic.com/">Music</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://bigpondmovies.com/">Movies</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.gamearena.com.au/shop/">Games</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://shop.bigpond.com/">Shopping</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/health/">Health</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://signon.bigpond.com/login?site=chw&goto=http%3A%2F%2Fmessaging.bigpond.com%3A80%2F">Webmail</a></li> </ul> </li> <li class="last"> <a href="https://web.archive.org/web/20130510010744/http://www.sensis.com.au/">Directories</a> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.sensis.com.au/">sensis.com.au</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.yellowpages.com.au/">Yellow</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.whitepages.com.au/">White Pages</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.tradingpost.com.au/">Trading Post</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.whereis.com/">Whereis</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.citysearch.com.au/">Citysearch</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.gostay.com.au/accommodation/">GoStay Hotels</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.linkme.com.au/">LinkMe jobs</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.carshowroom.com.au/">Car Showroom</a></li> </ul> </li> </ul> </div>  <div id="header-search" class="header-v9"> <form action="/web/20130510010744/http://www.telstra.com.au/search/simple-search/index.htm" method="get" id="header-search-telstra" class="current" name="gs"> <div class="search-keywords-v9"> <span id="powered-by-google" style="left: 35px !important;"></span> <div> <input type="text" name="inpSearch" id="search-telstra-keywords" onkeyup="triggerSearch(event)" autocomplete="off" style="width: 162px !important;"/>  <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 211px; visibility: hidden;"></table> </div> <span> <span id="close-telstra-keywords-v9" onclick="document.getElementById('header-search-telstra').submit();"></span> </span>  <input type="hidden" name="requestSiteId" value="personal"/> <input type="hidden" name="searchFormSubmited" value="Yes"> <input type="submit" class="button" value="Go" style="display:none"/> </div> </form> </div> <script language="javascript"> $(document).ready(function() { var inputVal = document.getElementById('search-telstra-keywords').value; if (inputVal.length > 0){ document.getElementById('powered-by-google').style.display = "none"; } }); </script>  <div class="logo"><a href="/web/20130510010744/http://www.telstra.com.au/"><img src="/web/20130510010744im_/http://www.telstra.com.au/uberprod/global/themes/v9/images/logo-blue.png" width="34" height="40" alt="Telstra"/></a></div> <div class="channel"><h2><a href="/web/20130510010744/http://www.telstra.com.au/personal/"><img src="/web/20130510010744im_/http://www.telstra.com.au/uberprod/global/themes/v9/images/hd-personal.png" width="135" height="24" alt="Personal"/></a></h2></div> <br class="clearfix"/>  <div class="nav" id="header-support-nav"> <ul> <li class="has-children my-account"> <a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount">Log in to My Account</a> <ul> <li><a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount">My Account</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://signon.bigpond.com/login?goto=https://my.bigpond.com/mybigpond/default.do">My BigPond</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://messaging.bigpond.com/?ref=Net-Head-Webmail">Webmail</a></li> <li class="last"><a href="https://web.archive.org/web/20130510010744/http://www.my.telstra.com.au/myaccount/register">Register Now</a></li> </ul> </li> </ul> </div>  <div class="nav" id="primary-navigation"> <div> <ul>  <li id="pn-mobile"> <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/">Mobile</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/mobile-phones/">Mobile Phones</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/mobile-plans/">Mobile Plans</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/prepaid-mobiles/">Pre-Paid Mobiles</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/data-packs/">Data Packs</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/premium-care-mobile-insurance/">Premium Care Mobile Insurance</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/4g/">Telstra 4G</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://telstra.com.au/mobile-phones/apps/">Apps</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://telstra.com.au/mobile-phones/features-services/">Features & Services</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/coverage-networks/">Coverage & Networks</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/international-roaming/">International Roaming</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/international-rates/">Calling overseas from your mobile</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/help-faqs/">Help & FAQs</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/mobile-phones/iphone/">iPhone</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/coverage-networks/our-coverage/">Our Coverage</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/mobile-phones/mobile-plans/every-day-connect/">Every Day Connect Plans</a></li> </ul> </div> </div> </li> <li id="pn-home"> <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/">Home Phone</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/plans-rates-connections/">Plans, call rates & connections </a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/international-rates/">International Rates</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/value-packs/">Value Packs</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/thub-2/">T-Hub 2</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/buy-rent/">Buy or rent a home phone</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/features-services/">Features & Services</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/calling-cards/">Calling Cards</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/help-faqs/">Help & FAQs</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-budget/">HomeLine Budget</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-reach/">HomeLine Reach</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-ultimate/">HomeLine Ultimate</a></li> </ul> </div> </div> </li> <li id="pn-internet"> <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/">Internet</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/home-broadband-bigpond-elite-plans/">Home Broadband</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/home-broadband-bigpond-ultimate-plans/">Home Cable Broadband</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/t-cloud/">T-Cloud</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/mobile-broadband-bigpond-liberty-plans/">Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/mobile-broadband-prepaid/">Pre-Paid Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/mobile-tablets/">Mobile Tablets</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/national-broadband-network/">National Broadband Network</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/internet/broadband-services/">Broadband add-ons</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130510010744/https://my.bigpond.com/check-availability/default.do">Check Broadband Availability</a></li> </ul> </div> </div> </li> <li id="pn-tv"> <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/tv/">Foxtel & TV</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/foxtel/">Foxtel from Telstra</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/tv/tbox/">T-Box</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://go.bigpond.com/tv">BigPond TV</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/foxtel/mobile.html">Mobile Foxtel from Telstra</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/foxtel/packages-pricing.html">Foxtel Packages & Pricing</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/foxtel/iqhd.html">Foxtel iQHD</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/foxtel/upgrade.cfm">Upgrade to Foxtel iQHD</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/tv/tbox/foxtel-tbox/">Foxtel on T-Box</a></li> </ul> </div> </div> </li> <li id="pn-bundle-save"> <a href="https://web.archive.org/web/20130510010744/https://onlineshop.telstra.com.au/bundles">Bundles</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/https://onlineshop.telstra.com.au/bundles">Telstra Bundles</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/bundle-save/connected-home/">Telstra Connected Home</a></li> </ul> </div> </li> <li id="pn-my-account"> <a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount/">My Account</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount/why-register">Why Register?</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount/billing">Billing & Payments</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.my.telstra.com.au/myaccount/help">Help & FAQs</a></li> </ul> </div> </li> <li id="pn-shop"> <a href="https://web.archive.org/web/20130510010744/https://telstra.com.au/online-shop">Shop Online</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://onlineshop.telstra.com.au/">Mobiles With Plans</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/online-shop/prepaid-mobile.cfm">Pre-Paid Mobiles</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/online-shop/tablets">Tablets</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/bundle-save/">Telstra Bundles</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/online-shop/home-phone">Home Phone</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/online-shop/mobile-broadband">Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130510010744/https://www.telstra.com.au/online-shop/home-broadband">Home Broadband</a></li> </ul> </div> </li> <li id="pn-help"> <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/help/">Help</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/my_account">My Account</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/mobile">Mobile Phones</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/home_phones">Home Phones</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/telstra_shop_online">Telstra Shop Online</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/tv">TV</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/help/contact/">Contact Us</a></li> </ul> </div> </li> </ul> </div> </div> </div>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/header_nav-ucm-phase-2.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/switchprotocol.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/header.js"></script>     <script language="javascript"> requestSiteId=""; searchFormSubmited=""; inpSearch=""; inpSearch=decodeURIComponent(inpSearch); searchTermInSimple=""; searchTermInSimple=decodeURIComponent(searchTermInSimple); xsltFile="/search/download/document/gsa-stylesheet.xslt"; </script>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/ucm_workarounds.js"></script> <div id="outer" class=""> <div id="leftcol" style="display: block;">  <span style="width:100%"><a id="navigation" name="navigation"></a></span>  <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/udm-resources/udm-custom.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/udm-resources/udm-control.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/udm-resources/udm-style.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/udm-resources/udm-dom.js" defer="defer"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/left_nav.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/menuposition.js"></script> <script type="text/javascript"> // <![CDATA[ // hide left nav whilst formatting to avoid flicker if (document.getElementById) { document.getElementById("leftcol").style.display = "none"; } // ]]> </script> <ul id="lnav"> <li id="hom"><a class="" href="/web/20130510010744/http://www.telstra.com.au/help/index.htm">Home</a></li><li id="ss-help-my-account"><a href="/web/20130510010744/http://www.telstra.com.au/help/my-account/">My Account</a><ul><li id="ss-help-my-account_925"><a href="/web/20130510010744/http://www.telstra.com.au/help/my-account/help-with-your-bill/">Help with your bill</a></li></ul> </li><li id="ss-help-mobile"><a href="/web/20130510010744/http://www.telstra.com.au/help/mobile-phones/">Mobile Phones</a></li><li id="ss-help-home-phones"><a href="/web/20130510010744/http://www.telstra.com.au/help/home-phones/">Home Phones</a></li><li id="ss-help-shop-online"><a href="/web/20130510010744/http://www.telstra.com.au/help/telstra-shop-online/">Telstra Shop Online</a></li><li id="ss-help-internet"><a href="/web/20130510010744/http://www.telstra.com.au/help/internet/">Internet</a></li><li id="ss-help-tv"><a href="/web/20130510010744/http://www.telstra.com.au/help/tv/">TV</a></li><li id="ss-help-contact"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/">Contact Us</a><ul><li id="ss-help-contact_ss-help-contact-bigpond"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/bigpond-internet/">BigPond Internet</a></li><li id="ss-help-contact_ss-help-contact-corporate"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/corporate-information/">Corporate Information</a></li><li id="ss-help-contact_ss-help-contact-directory"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/directory-assistance/">Directory Assistance</a></li><li id="ss-help-contact_599"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/feedback/">Feedback</a></li><li id="ss-help-contact_ss-help-complaints"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/complaints/">Complaints</a></li><li id="ss-help-contact_ss-help-contact-home"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/home-phones/">Home Phones</a></li><li id="ss-help-contact_ss-help-contact-mobile"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/mobile-phones/">Mobile Phones</a></li><li id="ss-help-contact_ss-help-contact-multicultural"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/multicultural-numbers/">Multicultural Numbers</a></li><li id="ss-help-contact_ss-help-contact-online"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/online-services/">Online Services</a></li><li id="ss-help-contact_ss-help-contact-other"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/other-contacts/">Other Contacts</a></li><li id="ss-help-contact_321"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/retail-stores/">Retail Stores</a></li><li id="ss-help-contact_ss-help-contact-service-equip"><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/service-equipment-faults/">Service and Equipment Faults</a></li></ul> </li><li id="841"><a href="/web/20130510010744/http://www.telstra.com.au/help/critical-information-summaries/">Critical Information Summaries</a><ul><li id="841_842"><a href="/web/20130510010744/http://www.telstra.com.au/help/critical-information-summaries/personal/">Personal</a></li><li id="841_843"><a href="/web/20130510010744/http://www.telstra.com.au/help/critical-information-summaries/business/">Business</a></li></ul> </li>  </ul> <script type="text/javascript"> leftNavFormat(); </script> </div> <p id="section"> <span>  Help </span> </p> <div id="maincol"> <span style="width: 100%;"> <a id="content" name="content"></a> <span id="bc">  <a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/">Telstra Home</a> <span class="hidden">» </span><a href="/web/20130510010744/http://www.telstra.com.au/help/index.htm">Help</a> <span class="hidden">» </span><a href="/web/20130510010744/http://www.telstra.com.au/help/contact/index.htm">Contact Us</a> <span class="hidden">» </span><a class="last" href="/web/20130510010744/http://www.telstra.com.au/help/contact/online-services/index.htm">Online Services</a> </span></span> <span style="width:100%"><a id="content" name="content"></a></span> <div class="maincolGenericPadding"> <h1><img alt="Contact Us Online Services" width="642" height="110" src="/web/20130510010744im_/http://www.telstra.com.au/help/download/image/help-contactus-onlineservices.png"/></h1> <h3>Have you tried...</h3> <a class="arrowLinkPadded" href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/detail/a_id/16994">Forgotten username or password for Telstra Online Services</a><br/> <a class="arrowLinkPadded" href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/detail/a_id/16995">View itemised call details online</a><br/> <a class="arrowLinkPadded" href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/detail/a_id/16998">Change your billing address online</a><br/> <a class="arrowLinkPadded" href="https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/detail/a_id/17236">Find your account number</a><br/> <a class="arrowLinkPadded" href="https://web.archive.org/web/20130510010744/https://help.telstra.com/app/answers/detail/a_id/16989">Set up paperless billing</a><br/> <h3><br/> My Account and MyInbox enquiries</h3> For technical assistance and registration help, please <a class="LiveChat" title="Opens new browser window" href="https://web.archive.org/web/20130510010744/http://livechat.telstra.com/TCOM:ContactUs:OnlineServices:Login">chat with us online</a>. If you're a business customer, please call us on 1800 017 715 (weekdays from 8am–5pm AEST).<br/> </div> <div class="maincolGenericPadding"> <div class="homeWrap"> <div class="home2colLeft" style=""> <h2>Contact us online</h2> <div class="arrowLinks"><strong>Live Chat 24x7:</strong> <ul> <li><a class="LiveChat" title="Opens new browser window" href="https://web.archive.org/web/20130510010744/http://livechat.telstra.com/TCOM:ContactUs:OnlineServices">General enquiries</a></li> <li><a class="LiveChat" title="Opens new browser window" href="https://web.archive.org/web/20130510010744/http://livechat.telstra.com/TCOM:ContactUs:OnlineServices:Login">My Account login enquiries</a></li> </ul> <strong>CrowdSupport:</strong> <ul> <li><a title="Ask the crowd about Online Services" href="https://web.archive.org/web/20130510010744/http://crowdsupport.telstra.com.au/t5/Personal-Billing/bd-p/PersonalBilling">Ask the crowd</a></li> </ul> <ul><strong>Social Media:</strong> <li><a title="Telstra Facebook page" href="https://web.archive.org/web/20130510010744/http://www.facebook.com/Telstra24x7">Chat with us on Facebook<sup>®</sup></a></li> <li><a title="Telstra Twitter page" href="https://web.archive.org/web/20130510010744/http://twitter.com/telstra">Talk to us on Twitter™ 24x7</a></li> </ul></div> <div class="defaultAutoBtns">   </div> </div> <div class="home2colRight" style=""> <h2>Call us</h2> <div class="arrowLinks"><ul><li><a class="popupAppMid" href="/web/20130510010744/http://www.telstra.com.au/help/contact/online-services/phone-numbers/index.htm">Call us</a> for assistance</li></ul></div> </div> </div> </div> <div class="clear"> </div> <div class="maincolGenericPadding">   </div> <div class="disclaimer">   </div>  <div style="background-image: url(/web/20130510010744im_/http://www.telstra.com.au/help/download/image/bg-banner-help-lite.jpg); width: 680px; height: 91px;"> <script type="text/javascript"> function IsNumeric(input) { return (input - 0) == input && input.length > 0; } function rntSearch_go() { var rntSearch_selectedTopic; if (document.getElementById("rntSearch_categories").selectedIndex == 0) { rntSearch_selectedTopic = 1986; } else { rntSearch_selectedTopic = document.getElementById("rntSearch_categories").options[document.getElementById("rntSearch_categories").selectedIndex].value; } var rntSearch_aTopics = document.getElementById("rntSearch_keywords").value.split(' '); var rntSearch_payload = "", rntSearch_afterFirst = false; for (var x in rntSearch_aTopics) { if (IsNumeric(x)) { if (rntSearch_afterFirst) { rntSearch_payload += "+"; } else { rntSearch_afterFirst = true; } if (rntSearch_aTopics[x] != "") { rntSearch_payload += rntSearch_aTopics[x]; } } } if (rntSearch_selectedTopic != 1986) { if (rntSearch_payload != "") { window.location = "https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/list/c/1986,"+rntSearch_selectedTopic+"/kw/"+rntSearch_payload; } else { window.location = "https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/list/c/1986,"+rntSearch_selectedTopic; } } else { if (rntSearch_payload != "") { window.location = "https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/list/c/1986/kw/"+rntSearch_payload; } else { window.location = "https://web.archive.org/web/20130510010744/http://help.telstra.com/app/answers/list/c/1986"; } } } function rntKeyPress(e) { if (window.event) // IE { keynum = e.keyCode } else if (e.which) // Netscape/Firefox/Opera { keynum = e.which } if (keynum == 13) { rntSearch_go(); } } </script> <style> .rnt_top{padding-top:10px;padding-left:10px;color:#000000;} .rnt_row{clear:both;} .rnt_col{float:left;width:200px;} .rnt_text{color:#ffffff;font-family:lucidia,arial,helvetica;} </style> <div class="rnt_top"> <div class="rnt_row"> <div class="rnt_col"><span ;="" style="font-weight: 700;" class="rnt_text">Search Keywords</span></div> <div class="rnt_col"><span class="rnt_text">within</span></div> </div> <div class="rnt_row"> <div class="rnt_col"><input type="text" id="rntSearch_keywords" onkeypress="rntKeyPress(event)"></div> <div style="width: 160px;" class="rnt_col"> <select id="rntSearch_categories"> <option value="-1">All Telstra</option> <option value="1509">My Account</option> <option value="1511">Mobile Phones</option> <option value="1510">Home Phones</option> <option value="1508">Telstra Shop Online</option> <option value="2507">Internet</option> <option value="1507">TV</option> </select> </div> <div style="float: left;" class="rnt_col"> <img onclick="rntSearch_go()" style="cursor: pointer;" id="rntSearch_sendSearch" title="Go - Search" src="/web/20130510010744im_/http://www.telstra.com.au/help/download/image/go-button.gif"> </div> </div> </div> </div> <script type="text/javascript">applyUCMWorkaroundClasses();</script> </div>  <div id="rightcol"> <div class="rhsModule"> <h2>Ask The Forums</h2> <div class="box"> <ul><li><a href="https://web.archive.org/web/20130510010744/http://crowdsupport.telstra.com.au/t5/Personal-Billing/bd-p/PersonalBilling" target="">Learn. Share. Discuss</a></li></ul> </div> </div> <div class="rhsModule"> <h2>Other Contacts</h2> <div class="box"> <ul><li><a href="https://web.archive.org/web/20130510010744/http://www.telstrabusiness.com/business/portal/online/site/help/contactus.10714" target="">Telstra Business</a></li><li><a href="https://web.archive.org/web/20130510010744/http://www.telstraenterprise.com/support/pages/contactus.aspx" target="">Enterprise & Government</a></li></ul> </div> </div> </div> <div class="clearer"></div> </div> <div class="clearer"></div> </div>  <div id="footer" class="container_18"> <script type="text/javascript"> function sitemapRedirect() { if(document.getElementById("tab_personal").className == "active") { /* Redirect Personal Sitemap */ window.location = "https://web.archive.org/web/20130510010744/http://www.telstra.com.au/sitemap/personal/"; } else if (document.getElementById("tab_about").className == "active") { /* Redirect About Telstra Sitemap */ window.location = "https://web.archive.org/web/20130510010744/http://www.telstra.com.au/sitemap/about-telstra/"; } else { /* Redirect Telstra Sitemap */ window.location = "https://web.archive.org/web/20130510010744/http://www.telstra.com.au/sitemap/"; } //return false; } </script>  <div class="nav"> <ul> <li class="logo"><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/"> <img src="/web/20130510010744im_/http://www.telstra.com.au/uberprod/global/themes/v9/images/logo-footer-blue.png" width="18" height="20" alt="Telstra"/> </a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/global/sitemaps/index.shtml">Site map</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/privacy/privacy-statement/">Privacy</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/customer-terms/">Customer Terms</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/help/critical-information-summaries/index.htm">Critical Information Summary</a></li> <li><a href="https://web.archive.org/web/20130510010744/http://www.telstra.com.au/terms-of-use/">Terms of use</a></li> <li class="last"><a href="https://web.archive.org/web/20130510010744/http://careers.telstra.com/">Careers</a></li> </ul> </div>  <ul id="social-media-links"> <li class="twitter"><a href="https://web.archive.org/web/20130510010744/http://twitter.com/telstra">Twitter</a></li> <li class="facebook"><a href="https://web.archive.org/web/20130510010744/http://www.facebook.com/Telstra24x7">Facebook</a></li> <li class="blog"><a href="https://web.archive.org/web/20130510010744/http://exchange.telstra.com.au/">Blog</a></li> <li class="crowdsupport last"><a href="https://web.archive.org/web/20130510010744/http://crowdsupport.telstra.com.au/">CrowdSupport</a></li> </ul> </div> <div class="scripts">  <script type="text/javascript"> // Add 'js' class to body element (function(B,C){B[C]=B[C].replace(/\bno-js\b/,'')+' js'})(document.getElementsByTagName('body')[0],'className'); </script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/jquery/plugins/labeloverlay/jquery-labeloverlay-0.0.1.min.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/jquery/plugins/tooltips/jquery-tooltips.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/themes/v9/javascript/telstra-v9.js"></script>  </div>   <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/popunder/components/jquery.cookie/jquery.cookie.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/popunder/src/jquery.popunder.js"></script>  <div id="survey"> <pre style="display:none">window.aPopunder = [['http://www.telstra.com.au/webforms/consumer-survey/index.cfm?REF=http://www.telstra.com.au/help/contact/online-services/', {window: {top:64, left:64, height:480, width:768}}]];</pre> </div> <script type="text/javascript"> $(function() { $('pre').each(function(i, e) { eval(e.innerHTML); }); }); $(document).ready(function(){ var domain = document.domain; if (domain.toLowerCase().indexOf(".in.") < 0){ var cookieSet = $.cookie("SurveyCompleted"); if (cookieSet != 1) { setTimeout("$.popunder()", 180000); } } }); </script>   </div>   <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/footer.js"></script> </div> </div>  <script type="text/javascript"> leftNavFlyoutSetup(); </script>   <script type="text/javascript"> /* <![CDATA[ */ function doDataliciousPageBottom() { if ( typeof(DataliciousPageBottom)=='function') { DataliciousPageBottom(); } else { document.write('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20130510010744/http://www.telstra.com.au/global/javascript/datalicious.js"></scr'+'ipt>'); setTimeout ("doDataliciousPageBottom()", 2000 ); } } doDataliciousPageBottom(); /* ]]> */ </script>   <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/jquery/plugins/accordion/jquery.contentAccordion.js"></script> <script type="text/javascript" src="/web/20130510010744js_/http://www.telstra.com.au/uberprod/global/javascript/global.js"></script> </body> </html>

CINXE.COM

Online Services - Contact Help - Telstra