Best VoIP Services Of 2024

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.menu>li.menu-item{align-items:center;display:flex;height:100%;padding:0 24px}#custom-header-wrapper .header__nav .menu>li.menu-item:first-of-type{padding-left:0}#custom-header-wrapper .header__nav .menu .menu-item a{color:#fcfcfc;font-family:Work Sans,sans-serif;font-weight:400}#custom-header-wrapper .header__nav .sub-menu-wrap{background-color:#212424;box-shadow:0 0 14px 0 rgba(0,0,0,.2);left:0;padding:16px 18px 32px 0;top:56px;visibility:hidden;width:100vw;z-index:8888}#custom-header-wrapper .header__nav .sub-menu-wrap:before{content:"";display:block;height:2px;left:0;position:absolute;top:-2px;transition:width .1s ease-in-out;width:0}#custom-header-wrapper .header__nav .sub-menu{display:flex;flex-wrap:wrap;font-size:13px;margin:0 auto;max-width:1012px}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item{height:auto;line-height:14px;margin-right:1.5%;padding:16px 0 0;width:30%}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child{display:none}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child a{background:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='%23fff' height='12' width='20' viewBox='0 0 20 20'%3E%3Cpath d='M16.928 12h-16v-2h16z'/%3E%3Cpath d='m18.493 11.044-5.657 5.657-1.414-1.414 5.656-5.657z'/%3E%3Cpath d='M17.078 12.372 11.42 6.715 12.835 5.3l5.657 5.657z'/%3E%3C/svg%3E") 100% no-repeat;font-weight:600;padding-right:25px}#custom-header-wrapper .header__nav .menu .menu-item:not(.hideSubMenu):hover .sub-menu-wrap{visibility:visible}#custom-header-wrapper .header__nav .menu .menu-item:hover .sub-menu-wrap:before{width:100%}#custom-header-wrapper .amp-ui .header__search{display:none}#custom-header-wrapper .header__search,#custom-header-wrapper .header__share{align-items:center;cursor:pointer;display:flex;height:100%;margin:-2px 16px 0 auto;width:20px}#custom-header-wrapper .header__search span,#custom-header-wrapper .header__share span{display:inline-block;height:22px}#custom-header-wrapper .header__search svg,#custom-header-wrapper .header__share svg{fill:#fff;color:#fff;height:20px;width:20px}#custom-header-wrapper .header__share svg{fill:transparent}#custom-header-wrapper .header__indicator{background-color:#ffcfa4;bottom:0;height:2px;left:0;position:absolute;width:100%}#custom-header-wrapper .header__nav .menu .legal-links{display:none}#custom-header-wrapper header li.current-menu-item a{color:#ff891f}#custom-header-wrapper .menu-toggle .close{display:none}#custom-header-wrapper .menu-toggle.on .close{display:block}#custom-header-wrapper .header__nav,#custom-header-wrapper .header__search,#custom-header-wrapper .menu-toggle.on .open{display:none}#custom-header-wrapper .share-modal{display:none;height:100%;position:fixed;top:0;width:100%;z-index:99999}#custom-header-wrapper .share-modal-overlay{background:#000;display:none;height:100%;opacity:.8;position:fixed;top:0;width:100%;z-index:9999}#custom-header-wrapper .share-modal--open{display:block}#custom-header-wrapper .share-text{color:#fff;font-size:18px;margin:12px 0 20px;padding-left:32px;text-transform:uppercase}#custom-header-wrapper .menu-toggle{cursor:pointer;display:block;left:0;margin-left:23px;overflow:hidden;padding:13px 0;position:absolute;top:0}#custom-header-wrapper .menu-toggle .menu-toggle-wrap{fill:#fff;height:24px;width:20px}#custom-header-wrapper .header-us{height:50px}@media only screen and (max-width:1600px){#custom-header-wrapper .header__nav .menu>li.menu-item{padding:0 20px}#custom-header-wrapper .header__nav .sub-menu{max-width:930px}}@media only screen and (max-width:1400px){#custom-header-wrapper .header__nav .menu>li.menu-item{padding:0 16px}}@media only screen and (max-width:1280px){#custom-header-wrapper .header__nav .menu>li.menu-item{padding:0 8px}#custom-header-wrapper .header__nav .sub-menu{max-width:692px}}#custom-header-wrapper .header__container{height:50px}#custom-header-wrapper .header__search,#custom-header-wrapper .header__share{margin-top:-5px}#custom-header-wrapper .site-wrapper.sticky{padding-top:48px}#custom-header-wrapper .header__nav{background-color:#181716;display:none;height:90vh;left:0;position:absolute;top:48px;z-index:9999}#custom-header-wrapper .header__nav.active{display:block}#custom-header-wrapper .header__nav .menu{align-items:flex-start;flex-direction:column;height:auto;justify-content:space-between}#custom-header-wrapper .header__nav .menu>li.menu-item{min-height:40px;overflow:hidden;padding:9px 25px;width:100%}#custom-header-wrapper .header__nav .menu>li.menu-item:first-of-type,#custom-header-wrapper .header__nav .menu>li.menu-item:last-of-type{padding:9px 25px}#custom-header-wrapper .header__nav .menu>li.menu-item>a{font-size:18px;height:100%;line-height:1.15}#custom-header-wrapper .header__nav .menu>li.menu-item.active a{color:inherit}#custom-header-wrapper .header__nav .menu>li.menu-item.active{border-left:4px solid}#custom-header-wrapper .header__nav .menu>li.menu-item .header-divider{border:none;box-shadow:inset -1px 0 0 0 #333;color:#cdc1b2;display:none;height:calc(100% - 35px);left:31%;position:absolute;top:10px;transition:none;width:2px;z-index:1}#custom-header-wrapper .header__nav .menu>li.menu-item.active .header-divider{display:block;z-index:2}#custom-header-wrapper .header__nav .sub-menu-wrap{background-color:#181716;box-shadow:none;color:#fcfcfc;font-size:13px;height:85vh;left:auto;padding:0 0 0 25px;position:absolute;right:0;top:10px;width:69%;z-index:1}#custom-header-wrapper .header__nav .menu>li.menu-item.active .sub-menu-wrap{visibility:visible}#custom-header-wrapper .header__nav .menu .menu-item:hover .sub-menu-wrap{visibility:hidden}#custom-header-wrapper .header__nav .sub-menu-wrap:before{display:none}#custom-header-wrapper .header__nav .sub-menu{flex-direction:column;height:100%;width:100%}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item{display:inline-block;flex-shrink:0;height:40px;margin-right:0;padding:0;width:auto}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child{display:block;padding-top:1px}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child a{padding:3px 24px 0 0}#custom-header-wrapper .header__indicator{display:none}#custom-header-wrapper .header__nav .menu .legal-links{display:block;font-size:13px;padding:10px 25px}#custom-header-wrapper .header__nav .menu .legal-link{color:#fcfcfc;font-family:Work Sans,sans-serif;font-size:10px;line-height:12px;padding-bottom:10px}#custom-header-wrapper .header__nav .menu .legal-link a{color:#fcfcfc;font-family:Work Sans,sans-serif}@media only screen and (max-width:768px){#custom-header-wrapper .header__nav{height:100vh;height:calc(var(--vh, 1vh)*100)}#custom-header-wrapper .header__nav .sub-menu-wrap{height:100vh;height:calc(var(--vh, 1vh)*100);padding:0 32px;top:11px;width:50%}#custom-header-wrapper .header__nav .menu>li.menu-item .header-divider{left:50%;top:11px}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item{font-weight:600;height:auto;padding:10px 0}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child{padding-top:0}}@media only screen and (max-width:767px){#custom-header-wrapper .menu-toggle{margin-left:20px}#custom-header-wrapper .header__logo svg{width:auto}}@media only screen and (max-width:480px){#custom-header-wrapper .header__container{height:50px}#custom-header-wrapper .header__logo{margin-top:-5px}#custom-header-wrapper .header__indicator{display:block;height:1px;opacity:.15;z-index:9999}#custom-header-wrapper .header__search,#custom-header-wrapper .header__share{margin-top:-3px}#custom-header-wrapper .header__nav.active{position:fixed}#custom-header-wrapper .header__nav .menu{display:block;height:100vh;height:calc(var(--vh, 1vh)*100);overflow-y:scroll}#custom-header-wrapper .header__nav .menu>li.menu-item{align-items:flex-start;border-left:none!important;flex-direction:column;height:auto;min-height:38px;padding:0}#custom-header-wrapper .header__nav .menu>li.menu-item:first-of-type,#custom-header-wrapper .header__nav .menu>li.menu-item:last-of-type{padding:0}#custom-header-wrapper .header__nav .menu>li.menu-item.active .header-divider{display:none}#custom-header-wrapper .header__nav .sub-menu-wrap{background-color:#212424;border-left:4px solid;display:none;height:auto;left:0;margin-top:20px;padding:25px;position:relative;right:unset;top:0;width:calc(100% + 50px)}#custom-header-wrapper .header__nav .sub-menu .menu-item{display:block;height:auto;padding:10px 0}#custom-header-wrapper .header__nav .menu .sub-menu .menu-item:first-child{padding-top:1px}#custom-header-wrapper .header__nav .menu>li.menu-item:last-of-type{margin-bottom:10px}#custom-header-wrapper .header__nav .menu>li.menu-item.active .sub-menu-wrap{display:block}#custom-header-wrapper .header__nav .menu>li.menu-item>a{display:block;font-size:16px;padding:10px 25px 0;width:100%}#custom-header-wrapper .header__nav .menu .legal-links{margin-bottom:150px}}@media only screen and (max-width:374px){#custom-header-wrapper #subnavBar .sub-menu-wrap{padding-left:4px;padding-right:4px}#custom-header-wrapper .sub-menu-item{padding-right:8px}}#custom-header-wrapper .header__nav{background:#222424;height:100vh;height:calc(var(--vh, 1vh)*100);width:100%}@media (min-width:1065px){#custom-header-wrapper .header__nav{left:-251px;transition:all .5s;width:251px}#custom-header-wrapper .header__nav.active{left:0}}#custom-header-wrapper .header__nav .bottom-menu{background:#222424;bottom:50px;font-family:EuclidCircularB,sans-serif;font-size:12px;font-weight:700;padding:0 30px;position:absolute;width:100%}@media screen and (min-width:768px){#custom-header-wrapper .header__nav .bottom-menu{bottom:40px}}#custom-header-wrapper .header__nav .bottom-menu .bottom-close-menu{align-items:center;color:#7d7d7d;cursor:pointer;display:flex;margin:22px 0 32px;width:100%}@media screen and (min-width:768px){#custom-header-wrapper .header__nav .bottom-menu .bottom-close-menu{margin:40px 0}}#custom-header-wrapper .header__nav .bottom-menu .bottom-close-menu:hover{text-decoration:underline}#custom-header-wrapper .header__nav .bottom-menu .bottom-close-menu a{margin-left:20px}#custom-header-wrapper .header__nav .wp-menu{-ms-overflow-style:none;max-height:calc(100vh - 150px);max-height:calc(var(--vh, 1vh)*100 - 150px);overflow:scroll;scrollbar-width:none}#custom-header-wrapper .header__nav .wp-menu::-webkit-scrollbar{display:none}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .main-menu-wrap{border-left:3px solid #222424}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item:first-child{border-top:2px solid #222424}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item:hover{background-color:#181716}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item:hover .main-menu-wrap{border-left:3px solid #bfc8fb;color:#bfc8fb}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item:hover .sub-menu-wrap{visibility:visible}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item>a{display:block;padding:30px 40px}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item>a{padding:18px 46px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .main-menu-wrap{font-family:EuclidCircularB,sans-serif;font-size:16px;font-weight:400;line-height:24px}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .main-menu-wrap{padding:12px 16px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap::-webkit-scrollbar,#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu::-webkit-scrollbar{display:none}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu,#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap{-ms-overflow-style:none;scrollbar-width:none}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap{background-color:#222424;border:none;display:block;height:100vh;height:calc(var(--vh, 1vh)*100);left:100%;margin:0;max-height:calc(100vh - 148px);max-height:calc(var(--vh, 1vh)*100 - 148px);overflow:auto;padding:0;position:absolute;transition:all .5s;visibility:visible}@media (min-width:500px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap{max-height:calc(100vh - 150px);max-height:calc(var(--vh, 1vh)*100 - 150px)}}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap{border-left:1px solid #7f7f7f;max-height:calc(100vh - 48px);max-height:calc(var(--vh, 1vh)*100 - 48px);right:-320px;top:0;transition:none;visibility:hidden;width:320px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap.mobile-active{border-left:none;display:block;left:0;right:0;top:0;width:100%}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .mobile-back-btn{align-items:center;color:#626262;display:block;display:flex;font-family:EuclidCircularB,sans-serif;font-size:16px;font-weight:700;padding:35px 31px 10px}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .mobile-back-btn{display:none}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .mobile-back-btn .back-arrow{margin-right:20px}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu{display:block;max-height:calc(100% - 70px);max-width:none;overflow:auto}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu{max-height:none}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .all-category-link a{align-items:center;background:#222424;color:#bfc8fb;cursor:pointer;display:flex;font-family:EuclidCircularB,sans-serif;font-size:16px;font-weight:700;padding:26px 45px 26px 32px;position:relative}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .all-category-link a{padding:30px 45px 30px 30px}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .all-category-link{display:none}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .all-category-link.is-touch{display:block}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .sub-menu-title{align-items:center;background:#222424;color:#bfc8fb;cursor:pointer;display:flex;font-family:EuclidCircularB,sans-serif;font-size:16px;font-weight:700;padding:26px 45px 26px 32px;position:relative}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .sub-menu-title{padding:30px 45px 30px 30px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .sub-menu-title a{display:block}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .accordian-wrapper .accordian-title:after{border:solid #bfc8fb;border-width:0 3px 3px 0;content:"";display:inline-block;margin-left:auto;padding:3px;position:absolute;right:35px;top:30px;transform:rotate(45deg);-webkit-transform:rotate(45deg)}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .accordian-wrapper .accordian-title:after{top:35px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .accordian-wrapper.active .accordian-title:after{top:37px;transform:rotate(-135deg);-webkit-transform:rotate(-135deg)}@media (min-width:1065px){#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .accordian-wrapper.active .accordian-title:after{top:40px}}#custom-header-wrapper .header__nav .wp-menu .wp-menu-item .sub-menu-wrap .sub-menu .sub-menu-item .accordian-wrapper .accordian-menu a{background:#181716;display:block;font-family:EuclidCircularB,sans-serif;font-size:15px;font-weight:400;padding:24px 32px}#custom-header-wrapper .region-selector-mobile{background-color:rgba(0,0,0,.4);overflow-y:auto;top:0;z-index:999999}#custom-header-wrapper .region-selector-mobile .mobile-region-selector-wrap{border-radius:5px;left:50%;position:absolute;top:50%;transform:translate(-50%,-50%)}@media screen and (min-width:640px) and (max-width:768px){#custom-header-wrapper .region-selector-mobile .mobile-region-selector-wrap .mob-region-sel-holder{margin-bottom:20px;margin-top:175px}}#custom-header-wrapper .region-selector-mobile .mobile-region-selector-wrap .radio-outer{align-items:center;border:2px solid #395bb6;border-radius:50%;display:flex;height:20px;justify-content:center;width:20px}#custom-header-wrapper .region-selector-mobile .mobile-region-selector-wrap ul li.active .radio-inner{background:#395bb6;border-radius:50%;height:10px;width:10px}#custom-header-wrapper .region-selector-mobile .mobile-region-selector-wrap ul li.active span{font-weight:600}@media screen and (min-width:768px){#custom-header-wrapper .md-inline-block{display:inline-block!important}}#custom-header-wrapper .p-24px{padding:24px}#custom-header-wrapper .w-5{width:20px}#custom-header-wrapper .h-3{height:12px}#custom-header-wrapper .mx-20px{margin-left:20px;margin-right:20px}#custom-header-wrapper .pb-12px{padding-bottom:12px}#custom-header-wrapper .fixed{position:fixed}#custom-header-wrapper .z-50{z-index:50}#custom-header-wrapper .h-screen{height:100vh}#custom-header-wrapper .w-full{width:100%}#custom-header-wrapper .mx-5{margin-left:1.25rem!important;margin-right:1.25rem!important}#custom-header-wrapper .bg-white{background-color:#fff}#custom-header-wrapper .p-6{padding:1.5rem}#custom-header-wrapper .rounded-5px{border-radius:5px}#custom-header-wrapper .text-333333{color:#333}#custom-header-wrapper .pb-3{padding-bottom:.75rem}#custom-header-wrapper .border-light{border-color:#ddd}#custom-header-wrapper .text-20px{font-size:20px}@media screen and (min-width:768px){#custom-header-wrapper .md-hidden{display:none!important}}#custom-header-wrapper .font-euclidcircularb,#custom-header-wrapper .font-euclidcircularb-regular{font-family:EuclidCircularB,sans-serif;font-weight:400}#custom-header-wrapper .font-bold{font-weight:700}#custom-header-wrapper .mt-6{margin-top:1.5rem}#custom-header-wrapper .mt-24px{margin-top:24px}#custom-header-wrapper .w-24px{width:24px}#custom-header-wrapper .h-16px{height:16px}#custom-header-wrapper .mr-26px{margin-right:26px}#custom-header-wrapper .w-6{width:1.5rem}#custom-header-wrapper .h-4{height:1rem}#custom-header-wrapper .mr-15px{margin-right:15px}#custom-header-wrapper .pos-r{position:relative}#custom-header-wrapper .ml-auto,#custom-header-wrapper .mx-auto{margin-left:auto!important}#custom-header-wrapper .mr-auto,#custom-header-wrapper .mx-auto{margin-right:auto!important}#custom-header-wrapper .text-18px{font-size:18px}#custom-header-wrapper .text-white{color:#fff}#custom-header-wrapper .ml-6px{margin-left:6px}#custom-header-wrapper .mt-10px{margin-top:10px}#custom-header-wrapper .mt-3{margin-top:.75rem}@media screen and (min-width:768px){#custom-header-wrapper .md-mt-3{margin-top:.75rem}#custom-header-wrapper .md-text-20px{font-size:20px}}#custom-header-wrapper 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0.681641 7.00428C0.681641 6.89514 0.703166 6.78707 0.744984 6.68626C0.786802 6.58545 0.848091 6.49387 0.925344 6.41678L6.41701 0.925112C6.49416 0.84796 6.58575 0.786761 6.68656 0.745008C6.78736 0.703253 6.8954 0.681763 7.00451 0.681763C7.11362 0.681763 7.22166 0.703253 7.32246 0.745008C7.42327 0.786761 7.51486 0.84796 7.59201 0.925112C7.66916 1.00226 7.73036 1.09386 7.77212 1.19466C7.81387 1.29546 7.83536 1.4035 7.83536 1.51261C7.83536 1.62172 7.81387 1.72976 7.77212 1.83057C7.73036 1.93137 7.66916 2.02296 7.59201 2.10011L3.52534 6.16678H12.8337C13.292 6.16678 13.667 6.54178 13.667 7.00011C13.667 7.45845 13.292 7.83345 12.8337 7.83345Z" fill="white"/> </svg> </span> <span>Payment Processing</span> </div> <ul class="sub-menu"> <li class="all-category-link"> <a href="https://forbes.com/advisor/business/"> Payment Processing </a> </li> <li class="sub-menu-item"> <div class="accordian-wrapper active "> <div class="accordian-title sub-menu-title"> Best Ofs <span 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class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-mobile-credit-card-readers/"> Best Credit Card Readers </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-payment-gateways/"> Best Payment Gateways </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-ach-payment-processing/"> Best ACH Payment Processing </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/accept-credit-card-payments-cheap/"> Cheap Credit Card Processing Services </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Guides <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/how-to-accept-credit-card-payments/"> How To Accept Credit Card Payments </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/accept-online-payments/"> How To Accept Online Payments </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/accept-ach-payments/"> How To Accept ACH Payments </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/how-accept-apple-pay/"> How To Accept Apple Pay </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/credit-card-processing-fees/"> Credit Card Processing Fees </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/what-is-convenience-fee/"> What Is A Convenience Fee? </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Reviews <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/square-review/"> Square Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-payment-gateways/%20https://www.forbes.com/advisor/business/software/best-ach-payment-processing/%20https://www.forbes.com/advisor/business/accept-credit-card-payments-cheap/%20%20https://www.forbes.com/advisor/business/how-to-accept-credit-card-payments/%20https://www.forbes.com/advisor/business/software/accept-online-payments/%20https://www.forbes.com/advisor/business/accept-ach-payments/%20https://www.forbes.com/advisor/business/how-accept-apple-pay/%20https://www.forbes.com/advisor/business/credit-card-processing-fees/%20https://www.forbes.com/advisor/business/what-is-convenience-fee/%20%20https://www.forbes.com/advisor/business/software/square-review/%20https://www.forbes.com/advisor/business/toast-pos-review/"> Clover POS Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/clover-pos-review/"> Toast POS Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/touchbistro-review/"> TouchBistro Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/lightspeed-pos-review/"> Lightspeed POS Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/stripe-review/"> Stripe Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/stax-review/"> Stax Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/paypal-review/"> PayPal Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/payment-depot-review/"> Payment Depot Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/helcim-review/"> Helcim Review </a> </div> </div> </li> </ul> </div> </li> <li id="top-level-menu-item-4" class="wp-menu-item"> <a href="https://forbes.com/advisor/business/"> <div class="main-menu-wrap"> VoIP & Communication </div> </a> <div class="sub-menu-wrap"> <div class="mobile-back-btn"> <span class="back-arrow cursor-pointer"> <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http:www.w3.org/2000/svg"> <path d="M12.8337 7.83345H3.52534L7.59201 11.9001C7.91701 12.2251 7.91701 12.7584 7.59201 13.0834C7.51492 13.1607 7.42334 13.222 7.32253 13.2638C7.22172 13.3056 7.11365 13.3271 7.00451 13.3271C6.89537 13.3271 6.7873 13.3056 6.68649 13.2638C6.58568 13.222 6.49411 13.1607 6.41701 13.0834L0.925344 7.59178C0.848091 7.51468 0.786802 7.42311 0.744984 7.3223C0.703166 7.22149 0.681641 7.11342 0.681641 7.00428C0.681641 6.89514 0.703166 6.78707 0.744984 6.68626C0.786802 6.58545 0.848091 6.49387 0.925344 6.41678L6.41701 0.925112C6.49416 0.84796 6.58575 0.786761 6.68656 0.745008C6.78736 0.703253 6.8954 0.681763 7.00451 0.681763C7.11362 0.681763 7.22166 0.703253 7.32246 0.745008C7.42327 0.786761 7.51486 0.84796 7.59201 0.925112C7.66916 1.00226 7.73036 1.09386 7.77212 1.19466C7.81387 1.29546 7.83536 1.4035 7.83536 1.51261C7.83536 1.62172 7.81387 1.72976 7.77212 1.83057C7.73036 1.93137 7.66916 2.02296 7.59201 2.10011L3.52534 6.16678H12.8337C13.292 6.16678 13.667 6.54178 13.667 7.00011C13.667 7.45845 13.292 7.83345 12.8337 7.83345Z" fill="white"/> </svg> </span> <span>VoIP & Communication</span> </div> <ul class="sub-menu"> <li class="all-category-link"> <a href="https://forbes.com/advisor/business/"> VoIP & Communication </a> </li> <li class="sub-menu-item"> <div class="accordian-wrapper active "> <div class="accordian-title sub-menu-title"> Best Ofs <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer "> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-voip-service/"> Best VoIP Services </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/services/best-cheap-voip-services/"> Best Cheap VoIP Services </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-voip-apps/"> Best VoIP Apps </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-call-center-software/"> Best Call Center Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-answering-services/"> Best Answering Services </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-business-cell-phone-plans/"> Best Business Cell Phone Plans </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-webinar-software/"> Best Webinar Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-live-chat-software/"> Best Live Chat Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/best-auto-dialer/"> Best Auto Dialers </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-online-fax-services/"> Best Online Fax Services </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Guides <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/services/free-business-phone-number/"> How to Get a Free Business Phone Number </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/what-voip/"> What Is VoIP? </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/how-to-set-up-voip-system/"> How To Set Up VoIP </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/how-to-send-fax/"> How To Send A Fax </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/get-a-toll-free-number/"> How To Get A Toll-Free Number </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/how-to-port-phone-number/"> How To Port A Phone Number </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Reviews <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/google-voice-review/"> Google Voice Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/ringcentral-review/"> RingCentral Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/dialpad-review/"> Dialpad Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/intermedia-unite-review/"> Intermedia Unite Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/nextiva-review/"> Nextiva Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/grasshopper-review/"> Grasshopper Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/zoom-review/"> Zoom Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/8x8-review/"> 8x8 Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/aircall-review/"> Aircall Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/ooma-office-review/"> Ooma Office Review </a> </div> </div> </li> </ul> </div> </li> <li id="top-level-menu-item-5" class="wp-menu-item"> <a href="https://www.forbes.com/advisor/business/"> <div class="main-menu-wrap"> Project Management </div> </a> <div class="sub-menu-wrap"> <div class="mobile-back-btn"> <span class="back-arrow cursor-pointer"> <svg width="14" height="14" viewBox="0 0 14 14" fill="none" 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6.54178 13.667 7.00011C13.667 7.45845 13.292 7.83345 12.8337 7.83345Z" fill="white"/> </svg> </span> <span>Project Management</span> </div> <ul class="sub-menu"> <li class="all-category-link"> <a href="https://www.forbes.com/advisor/business/"> Project Management </a> </li> <li class="sub-menu-item"> <div class="accordian-wrapper active "> <div class="accordian-title sub-menu-title"> Best Ofs <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer "> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-project-management-software/"> Best Project Management Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/free-project-management-software/"> Best Free Project Management Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-task-management-software/"> Best Task Management Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-gantt-chart-software/"> Best Gantt Chart Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-kanban-software/"> Best Kanban Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/best-construction-project-management-software/"> Best Construction Project Management Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-marketing-project-management-software/"> Best Marketing Project Management Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-enterprise-project-management-software/"> Best Enterprise Project Management Software </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Guides <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/what-is-project-management/"> What is Project Management? </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/project-management-methodologies/"> Project Management Methodologies </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/what-is-a-gantt-chart/"> Gantt Chart </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/what-is-kanban-board/"> Kanban Board </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/raci-chart/"> RACI Chart </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/smart-goals/"> S.M.A.R.T. Goals </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/what-is-work-breakdown-structure/"> Work Breakdown Structure (WBS) </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/project-plan-template/"> Free Project Plan Template </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/create-a-project-timeline/"> How To Create A Project Timeline </a> </div> </div> </li> <li class="sub-menu-item"> <div class="accordian-wrapper "> <div class="accordian-title sub-menu-title"> Reviews <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer hidden"> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/clickup-review/"> ClickUp Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/mondaycom-review/"> Monday.com Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/asana-review/"> Asana Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/smartsheet-review/"> Smartsheet Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/notion-review/"> Notion Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/teamwork-review/"> Teamwork Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/wrike-review/"> Wrike Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/jira-review/"> Jira Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/airtable-review/"> Airtable Review </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/trello-review/"> Trello Review </a> </div> </div> </li> </ul> </div> </li> <li id="top-level-menu-item-6" class="wp-menu-item"> <a href="https://www.forbes.com/advisor/business/"> <div class="main-menu-wrap"> Privacy & Security </div> </a> <div class="sub-menu-wrap"> <div class="mobile-back-btn"> <span class="back-arrow cursor-pointer"> <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http:www.w3.org/2000/svg"> <path d="M12.8337 7.83345H3.52534L7.59201 11.9001C7.91701 12.2251 7.91701 12.7584 7.59201 13.0834C7.51492 13.1607 7.42334 13.222 7.32253 13.2638C7.22172 13.3056 7.11365 13.3271 7.00451 13.3271C6.89537 13.3271 6.7873 13.3056 6.68649 13.2638C6.58568 13.222 6.49411 13.1607 6.41701 13.0834L0.925344 7.59178C0.848091 7.51468 0.786802 7.42311 0.744984 7.3223C0.703166 7.22149 0.681641 7.11342 0.681641 7.00428C0.681641 6.89514 0.703166 6.78707 0.744984 6.68626C0.786802 6.58545 0.848091 6.49387 0.925344 6.41678L6.41701 0.925112C6.49416 0.84796 6.58575 0.786761 6.68656 0.745008C6.78736 0.703253 6.8954 0.681763 7.00451 0.681763C7.11362 0.681763 7.22166 0.703253 7.32246 0.745008C7.42327 0.786761 7.51486 0.84796 7.59201 0.925112C7.66916 1.00226 7.73036 1.09386 7.77212 1.19466C7.81387 1.29546 7.83536 1.4035 7.83536 1.51261C7.83536 1.62172 7.81387 1.72976 7.77212 1.83057C7.73036 1.93137 7.66916 2.02296 7.59201 2.10011L3.52534 6.16678H12.8337C13.292 6.16678 13.667 6.54178 13.667 7.00011C13.667 7.45845 13.292 7.83345 12.8337 7.83345Z" fill="white"/> </svg> </span> <span>Privacy & Security</span> </div> <ul class="sub-menu"> <li class="all-category-link"> <a href="https://www.forbes.com/advisor/business/"> Privacy & Security </a> </li> <li class="sub-menu-item"> <div class="accordian-wrapper active "> <div class="accordian-title sub-menu-title"> Best Ofs <span class="chevron-arrow"></span> </div> <div class="accordian-menu answer "> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-vpn/"> Best VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-antivirus-software/"> Best Antivirus Software </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-password-managers/"> Best Password Managers </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/best-free-vpn/"> Best Free VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-cheap-vpn/"> Best Cheap VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-vpn-for-iphone/"> Best iPhone VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-vpn-for-android/"> Best Android VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-business-vpn/"> Best Business VPN </a> <a class="xl-hover-underline" href="https://www.forbes.com/advisor/business/software/best-vpn-gaming/"> Best Gaming VPN </a> 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class="breadcrumbs-item-link" href="https://www.forbes.com/advisor/" data-mktp-link='{"clickText":"advisor","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/","clickType":"internal"}'> advisor </a> </li> <li class="breadcrumbs-item"> <a class="breadcrumbs-item-link" href="https://www.forbes.com/advisor/business/" data-mktp-link='{"clickText":"Business","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/","clickType":"internal"}'> Business </a> </li> <li class="breadcrumbs-item"> <span class="breadcrumbs-item"> Best Business VoIP Services </span> </li> </ul><style> .mobile-ui .mobile-editorialview { display: flex; justify-content: space-between; margin-top: 5px; align-items: center; } .mobile-ui .author__article-date.mobile { display: block; margin-top: 0; } .mobile-ui .mobile-editorialview .article__page--disclosure { margin-top: 0; } @media all and (min-width:599px) { .author__article-date.mobile { display: none; } .mobile-editorialview { float: right; } } @media all and (max-width: 598px) { .mobile-editorialview { display: flex; justify-content: space-between; margin-top: 5px; align-items: center; } .author__article-date.mobile { display: block; margin-top: 0; } .mobile-editorialview .article__page--disclosure { margin-top: 0; } } @media all and (max-width: 340px) { .mobile-editorialview{ display:block!important; } } </style> <div class="mobile-editorialview" data-mktp-container='{"componentTitle":"","componentType":"Advertiser Disclosure"}'> <span id="advertiser-disclosure" class="article__page--disclosure" data-mktp-misc-click='{"clickText":"Advertiser Disclosure","clickType":"Tooltip","referenceText":""}'>Advertiser Disclosure</span> <span class="author__article-date mobile"> Updated: Oct 17, 2024, 12:28pm </span> </div> </div> <h1 class="farticle-title">Best VoIP Services Of 2024</h1> <div class="main-wrapper show-right-rail"> <div class="article-wrapper inarticle-link-tracking"> <style 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.author_right_container .badge-wrapper{margin-top:0}}@media screen and (min-width:821px) and (min-width:821px){.author-wrap.total_author_2 .author_right_container,.author-wrap.total_author_2 .author_with-badge-details{min-width:210px}}@media screen and (min-width:821px) and (min-width:1024px){.author-wrap.total_author_2 .author_right_container,.author-wrap.total_author_2 .author_with-badge-details{min-width:240px}}#authorBylineModalContainer,.hover-bio-wrapper{display:none} </style><div class="author-wrap total_author_3"><div class="authors-container"><div class="author_container primary-author" data-mktp-container='{"componentTitle":"Multiple Authors","componentType":"Forbes Multiple Authors Settings"}' ><div class="author_right_container"><div class="top-wrap"><div class="author_img-wrap author-byline-hoverover"><a href="https://www.forbes.com/advisor/author/tyler-webb/" class="mobile-disabled-link" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}' target="_blank"><img decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" alt="Tyler Webb" width="24px" height="24px"></a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img loading="lazy" decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" alt="Tyler Webb" width="50px" height="50px"></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'>Tyler Webb</a><span class="author-role">Senior Staff Writer</span></div></div><div class="middle-content">With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unifi...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img loading="lazy" decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" alt="Tyler Webb" width="50px" height="50px"></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'>Tyler Webb</a><span class="author-role">Senior Staff Writer</span></div></div><div class="middle-content">With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unifi...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div><div class="title-wrap"><span class="prefix-text">Written By</span><div class="name author-byline-hoverover"><a class="mobile-disabled-link" href="https://www.forbes.com/advisor/author/tyler-webb/" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}' target="_blank">Tyler Webb </a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img loading="lazy" decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" alt="Tyler Webb" width="50px" height="50px"></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'>Tyler Webb</a><span class="author-role">Senior Staff Writer</span></div></div><div class="middle-content">With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unifi...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img loading="lazy" decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" alt="Tyler Webb" width="50px" height="50px"></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'>Tyler Webb</a><span class="author-role">Senior Staff Writer</span></div></div><div class="middle-content">With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unifi...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div></div></div><div class="bottom-wrap"><div class="author_img-wrap dummy-wrap"></div><div class="designation">Senior Staff Writer </div></div></div></div><div class="author_container hide-in-mobile secondary-author co-author" data-mktp-container='{"componentTitle":"Multiple Authors","componentType":"Forbes Multiple Authors Settings"}' ><div class="author_right_container"><div class="top-wrap"><div class="author_img-wrap author-byline-hoverover"><a href="https://www.forbes.com/advisor/author/lhansen/" class="mobile-disabled-link" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}' target="_blank"><img src="https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot-88x88.jpg" width="25" height="25" alt="Lauren Holznienkemper" class="avatar avatar-25 wp-user-avatar wp-user-avatar-25 alignnone photo" /></a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img src="https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot-88x88.jpg" width="64" height="64" alt="Lauren Holznienkemper" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 alignnone photo" /></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'>Lauren Holznienkemper</a><span class="author-role">Deputy Editor, SMB</span></div></div><div class="middle-content">Lauren (Hansen) Holznienkemper is a staff writer and deputy editor for the small business vertical at Forbes Advisor, specializing in reviewing and testing HR, payroll and recruiting solutions for small businesses. Using research and writing skills f...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img src="https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot-88x88.jpg" width="64" height="64" alt="Lauren Holznienkemper" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 alignnone photo" /></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'>Lauren Holznienkemper</a><span class="author-role">Deputy Editor, SMB</span></div></div><div class="middle-content">Lauren (Hansen) Holznienkemper is a staff writer and deputy editor for the small business vertical at Forbes Advisor, specializing in reviewing and testing HR, payroll and recruiting solutions for small businesses. Using research and writing skills f...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div><div class="title-wrap"><span class="prefix-text">Edited By</span><div class="name author-byline-hoverover"><a class="mobile-disabled-link" href="https://www.forbes.com/advisor/author/lhansen/" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}' target="_blank">Lauren Holznienkemper </a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img src="https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot-88x88.jpg" width="64" height="64" alt="Lauren Holznienkemper" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 alignnone photo" /></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'>Lauren Holznienkemper</a><span class="author-role">Deputy Editor, SMB</span></div></div><div class="middle-content">Lauren (Hansen) Holznienkemper is a staff writer and deputy editor for the small business vertical at Forbes Advisor, specializing in reviewing and testing HR, payroll and recruiting solutions for small businesses. Using research and writing skills f...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img src="https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot-88x88.jpg" width="64" height="64" alt="Lauren Holznienkemper" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 alignnone photo" /></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'>Lauren Holznienkemper</a><span class="author-role">Deputy Editor, SMB</span></div></div><div class="middle-content">Lauren (Hansen) Holznienkemper is a staff writer and deputy editor for the small business vertical at Forbes Advisor, specializing in reviewing and testing HR, payroll and recruiting solutions for small businesses. Using research and writing skills f...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div></div></div><div class="bottom-wrap"><div class="author_img-wrap dummy-wrap"></div><div class="designation">Deputy Editor, SMB </div></div></div></div><div class="author_with-badge-details author_container hide-in-mobile secondary-author" data-mktp-container='{"componentTitle":"Author with badge","componentType":"Forbes Author\/Advisory Board"}'><div class="author_right_container"><div class="top-wrap"><div class="author_img-wrap author-img-badge author-byline-hoverover"><a href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" class="mobile-disabled-link" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}' target="_blank"><img decoding="async" src="https://thumbor.forbes.com/thumbor/fit-in/96x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg" alt="Alex Aristides" width="24px" height="24px"></a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img loading='lazy' decoding='async' src='https://thumbor.forbes.com/thumbor/fit-in/96x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg' alt='Alex Aristides' width='50px' height='50px'></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a><span class="author-role">Small Business Expert</span></div></div><div class="middle-content">In 2003, Alex Aristides, armed with expertise in voice/data cable infrastructure, IT, PBX, voicemail and contact centers, embarked on an entrepreneurial journey after leaving his role as a PBX Installation Coordinator. Initially a solo endeavor, his...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img loading='lazy' decoding='async' src='https://thumbor.forbes.com/thumbor/fit-in/96x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg' alt='Alex Aristides' width='50px' height='50px'></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a><span class="author-role">Small Business Expert</span></div></div><div class="middle-content">In 2003, Alex Aristides, armed with expertise in voice/data cable infrastructure, IT, PBX, voicemail and contact centers, embarked on an entrepreneurial journey after leaving his role as a PBX Installation Coordinator. Initially a solo endeavor, his...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div><div class="right_wrap"><div class="title-wrap"><div class="name author-byline-hoverover author-badge-name"><a href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}' target="_blank" class="mobile-disabled-link">Alex Aristides</a><div id="authorBylineModalContainer"><div class="author-byline-modal"><div class="author-modal-content"><div class="top-content"><div class="author_img-wrap"><img loading='lazy' decoding='async' src='https://thumbor.forbes.com/thumbor/fit-in/96x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg' alt='Alex Aristides' width='50px' height='50px'></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a><span class="author-role">Small Business Expert</span></div></div><div class="middle-content">In 2003, Alex Aristides, armed with expertise in voice/data cable infrastructure, IT, PBX, voicemail and contact centers, embarked on an entrepreneurial journey after leaving his role as a PBX Installation Coordinator. Initially a solo endeavor, his...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div><div class="author-close-btn"><img width="32px" height="32px" alt="close icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/close.svg" /></div></div></div><div class="hover-bio-wrapper" data-mktp-container='{"componentTitle":"","componentType":"Article Author Byline"}' ><div class="top-content"><div class="author_img-wrap"><img loading='lazy' decoding='async' src='https://thumbor.forbes.com/thumbor/fit-in/96x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg' alt='Alex Aristides' width='50px' height='50px'></div><div class="author-details-wrap"><a class="author-name" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a><span class="author-role">Small Business Expert</span></div></div><div class="middle-content">In 2003, Alex Aristides, armed with expertise in voice/data cable infrastructure, IT, PBX, voicemail and contact centers, embarked on an entrepreneurial journey after leaving his role as a PBX Installation Coordinator. Initially a solo endeavor, his...</div><div class="bottom-content"><a class="show-more-bio-wrap" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"See Full Bio","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'><img width="15px" height="16px" alt="See Full Bio" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/social-icons/see-full-bio-icon.svg" /><span class="see-full-bio-text">See Full Bio</span></a></div></div></div></div></div></div><div class="bottom-wrap"><div class="author_img-wrap dummy-wrap"></div><span class="designation"><span class="badge-wrapper"><svg class="badge-icon-svg" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_965_23)"><path d="M15.5372 8.50019C15.5372 12.3866 12.3866 15.5372 8.50019 15.5372C4.61377 15.5372 1.4632 12.3866 1.4632 8.50019C1.4632 4.61377 4.61377 1.4632 8.50019 1.4632C12.3866 1.4632 15.5372 4.61377 15.5372 8.50019Z" fill="#4657A1" stroke="white" stroke-width="0.708629" stroke-linecap="square"/><path d="M7.39111 7.39136H11.5255C12.0231 7.39136 12.3629 7.89462 12.1769 8.35616L11.2533 10.6478C11.1462 10.9135 10.8884 11.0875 10.6019 11.0875H7.39111V7.39136Z" fill="white"/><path d="M8.52948 5.26271C8.5741 5.06519 8.77043 4.94126 8.96796 4.98591C9.65932 5.14215 10.0931 5.82926 9.9369 6.52062L9.44575 8.69376L7.39111 7.39161C7.8426 7.21342 8.17673 6.82355 8.28373 6.35015L8.52948 5.26271Z" fill="white"/><path d="M6.60298 7.39136H5.22309C4.99174 7.39136 4.8042 7.5789 4.8042 7.81025V10.6686C4.8042 10.8999 4.99174 11.0875 5.22309 11.0875H6.60298C6.83433 11.0875 7.02188 10.8999 7.02188 10.6686V7.81025C7.02188 7.5789 6.83433 7.39136 6.60298 7.39136Z" fill="white"/></g><defs><clipPath id="clip0_965_23"><rect width="17" height="17" fill="white"/></clipPath></defs></svg><p class="badge-text">Expert Reviewed</p></span><span class="badge-pipe">|</span>Small Business Expert </span></div></div></div></div><div class="dummy-container"></div></div><div class="more-author"><span class="text">& 2 others</span><div class="arrow-icon rotate"></div></div><div class="artice-date-v2-wrap"><p class="article-date">Updated: Oct 17, 2024, 12:28pm</p></div> <style> .no-editorial-note { margin : 12px 0;} .article__editors-note.font-14px{font-size:14px;} </style> <div class="article__editors-note font-14px"> Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. </div> <div class="intro-content applyfade "> <div class="intro-content-inner wysiwyg-content"> <p>As communication technology advances and companies seek greater flexibility in how they reach customers, many are ditching traditional landlines in favor of voice-over-internet-protocol (VoIP) services. These largely cloud-based phone systems offer easy setup and maintenance, advanced business features and flexible scalability.</p> <p>Each VoIP provider offers distinct value, features and communication channels—such as voice, SMS and team chat. Matching your business with the right service can help you avoid paying for features you don’t need. I researched and tested the best VoIP services for small business to create a comprehensive rankings list highlighting each provider’s unique value, features and use cases.</p> </div> <div class="mob-fade"> <span>Read more</span> <div class="chevron-arrow-wrapper"> <div class="chevron-arrow down"></div> </div> </div> </div> </div> <div class="test-wrapper toc-enabled-section"> <style id="style_1_toc-sticky-style">.toc-sticky-wrap .mobile-accordion-wrapper{background:#fcfcfc;border:1px solid #e2e8f0;border-left:none;border-right:none;cursor:pointer;display:block;font-family:EuclidCircularB,sans-serif;font-size:14px;font-weight:600;height:51px;line-height:22px;overflow:hidden;padding:14px 75px 15px 15px;text-overflow:ellipsis;white-space:nowrap;width:100%}.toc-sticky-wrap .mobile-accordion-wrapper.active{border-bottom:none}.toc-sticky-wrap .mobile-accordion-wrapper .toc-accordion-label{width:160px}.toc-sticky-wrap .mobile-accordion-wrapper .down,.toc-sticky-wrap .mobile-accordion-wrapper 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.progress-bar{background-color:#35b782;height:100%;width:0}.toc-drawer-wrap .toc-sticky-wrap{align-self:auto;height:auto;max-height:70vh;overflow-y:auto;position:sticky;top:0;z-index:99999}@media (min-width:1023px){.toc-drawer-wrap .toc-sticky-wrap{border-bottom:none;height:auto;max-height:none}}.toc-section-content-wrap{flex:1 1 0%;width:100%}@media (min-width:1023px){.toc-section-content-wrap{padding:0 15px;width:calc(100% - 242px)}} </style> <div class="toc-drawer-wrap" data-mktp-container='{"componentTitle":"Table Of Contents","componentType":"Sticky TOC"}'> <div class="toc-sticky-wrap "> <div class="toc-accordion mobile-accordion-wrapper" data-mktp-misc-click='{"clickText":"Table Of Contents","clickType":"Accordion","referenceText":""}' > Table of Contents </div> <div class="toc-section-wrapper mobile-accordion-content"> <div class="toc-section-overflow-wrapper"> <div class="toc-wrapper"> <div class="toc-accordion mob-d-none active test-arrow toc-container" data-mktp-misc-click='{"clickText":"Our Top Picks","clickType":"Accordion","referenceText":""}' > Our Top Picks </div> <div class="toc-section-wrapper toc-toggle"> <div class="product-accordion mob-d-block">Our Top Picks</div> <div class="toc-products-wrapper"> <ul class="toc-products toc-select"> <li class="toc-product-item toc-item"> <a href="#google_voice" class="jump-to" data-mktp-misc-click='{"clickText":"Google Voice","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Google Voice</a> </li> <li class="toc-product-item toc-item"> <a href="#ringcentral" class="jump-to" data-mktp-misc-click='{"clickText":"RingCentral","clickType":"Jump Link","referenceText":"Our Top Picks"}' >RingCentral</a> </li> <li class="toc-product-item toc-item"> <a href="#dialpad" class="jump-to" data-mktp-misc-click='{"clickText":"Dialpad","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Dialpad</a> </li> <li class="toc-product-item toc-item"> <a href="#intermedia_unite" class="jump-to" data-mktp-misc-click='{"clickText":"Intermedia Unite","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Intermedia Unite</a> </li> <li class="toc-product-item toc-item"> <a href="#nextiva" class="jump-to" data-mktp-misc-click='{"clickText":"Nextiva","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Nextiva</a> </li> <li class="toc-product-item toc-item"> <a href="#grasshopper" class="jump-to" data-mktp-misc-click='{"clickText":"Grasshopper","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Grasshopper</a> </li> <li class="toc-product-item toc-item"> <a href="#zoom_phone" class="jump-to" data-mktp-misc-click='{"clickText":"Zoom Phone","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Zoom Phone</a> </li> <li class="toc-product-item toc-item"> <a href="#88" class="jump-to" data-mktp-misc-click='{"clickText":"8&#215;8","clickType":"Jump Link","referenceText":"Our Top Picks"}' >8×8</a> </li> <li class="toc-product-item toc-item"> <a href="#aircall" class="jump-to" data-mktp-misc-click='{"clickText":"Aircall","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Aircall</a> </li> <li class="toc-product-item toc-item"> <a href="#ooma_office" class="jump-to" data-mktp-misc-click='{"clickText":"Ooma Office","clickType":"Jump Link","referenceText":"Our Top Picks"}' >Ooma Office</a> </li> </ul> <div class="toc-bottom-gradient"></div> </div> </div> </div> <div class="toc-content-test"> <div class="toc-content-wrapper"> <div class="toc-accordion toc-container mob-d-none " data-mktp-misc-click='{"clickText":"Table of Contents","clickType":"Accordion","referenceText":""}' > Table of Contents </div> <div class="toc-content-list-wrapper toc-toggle"> <div class="content-accordion mob-d-block">Table of Contents</div> <div class="toc-products-wrapper"> <ul class="toc-content-list toc-select"> <li class="toc-content-item toc-item"> <a href="#best_voip_services_section" class="jump-to" data-mktp-misc-click='{"clickText":"Best VoIP Services","clickType":"Jump Link","referenceText":"Table of Contents"}' >Best VoIP Services</a> </li> <li class="toc-content-item toc-item"> <a href="#methodology_section" class="jump-to" data-mktp-misc-click='{"clickText":"Methodology","clickType":"Jump Link","referenceText":"Table of Contents"}' >Methodology</a> </li> <li class="toc-content-item toc-item"> <a href="#what_is_voip_section" class="jump-to" data-mktp-misc-click='{"clickText":"What Is VoIP?","clickType":"Jump Link","referenceText":"Table of Contents"}' >What Is VoIP?</a> </li> <li class="toc-content-item toc-item"> <a href="#how_to_choose_the_best_voip_provider_section" class="jump-to" data-mktp-misc-click='{"clickText":"How To Choose the Best VoIP Provider","clickType":"Jump Link","referenceText":"Table of Contents"}' >How To Choose the Best VoIP Provider</a> </li> <li class="toc-content-item toc-item"> <a href="#common_voip_add_ons_section" class="jump-to" data-mktp-misc-click='{"clickText":"Common VoIP Add-Ons","clickType":"Jump Link","referenceText":"Table of Contents"}' >Common VoIP Add-Ons</a> </li> <li class="toc-content-item toc-item"> <a href="#benefits_of_voip_section" class="jump-to" data-mktp-misc-click='{"clickText":"Benefits of VoIP","clickType":"Jump Link","referenceText":"Table of Contents"}' >Benefits of VoIP</a> </li> <li class="toc-content-item toc-item"> <a href="#drawbacks_of_voip_section" class="jump-to" data-mktp-misc-click='{"clickText":"Drawbacks of VoIP","clickType":"Jump Link","referenceText":"Table of Contents"}' >Drawbacks of VoIP</a> </li> <li class="toc-content-item toc-item"> <a href="#types_of_voip_services_section" class="jump-to" data-mktp-misc-click='{"clickText":"Types of VoIP Services","clickType":"Jump Link","referenceText":"Table of Contents"}' >Types of VoIP Services</a> </li> <li class="toc-content-item toc-item"> <a href="#frequently_asked_questions_faqs_section" class="jump-to" data-mktp-misc-click='{"clickText":"Frequently Asked Questions (FAQs) ","clickType":"Jump Link","referenceText":"Table of Contents"}' >Frequently Asked Questions (FAQs) </a> </li> </ul> <div class="toc-bottom-gradient"></div> </div> </div> </div> </div> <div class="toc-rr-wrapper"> <div class="toc-accordion mob-d-none" data-mktp-misc-click='{"clickText":"Best Of","clickType":"Accordion","referenceText":""}' > Best Of </div> <div class="toc-rr-content toc-toggle"> <div class="rr-content-accordion mob-d-block">Best Of</div> <div class="toc-products-wrapper"> <ul class="toc-rr-item-wrapper"> <li class="toc-rr-item"> <a href="https://www.forbes.com/advisor/business/services/best-free-voip-services/" class="jump-to" data-mktp-link='{"clickText":"Best Free VoIP Phone Service","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/services\/best-free-voip-services\/","clickType":"internal","referenceText":"Best Of"}' >Best Free VoIP Phone Service</a> </li> <li class="toc-rr-item"> <a href="https://www.forbes.com/advisor/business/best-voip-cell-phone-service/" class="jump-to" data-mktp-link='{"clickText":"Best VoIP Cell Phone Service","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/best-voip-cell-phone-service\/","clickType":"internal","referenceText":"Best Of"}' >Best VoIP Cell Phone Service</a> </li> <li class="toc-rr-item"> <a href="https://www.forbes.com/advisor/business/software/best-conference-calling-services/" class="jump-to" data-mktp-link='{"clickText":"Best Conference Calling Services","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/best-conference-calling-services\/","clickType":"internal","referenceText":"Best Of"}' >Best Conference Calling Services</a> </li> <li class="toc-rr-item"> <a href="https://www.forbes.com/advisor/business/software/best-call-center-software/" class="jump-to" data-mktp-link='{"clickText":"Best Call Center Software","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/best-call-center-software\/","clickType":"internal","referenceText":"Best Of"}' >Best Call Center Software</a> </li> <li class="toc-rr-item"> <a href="https://www.forbes.com/advisor/business/software/best-business-cell-phone-plans/" class="jump-to" data-mktp-link='{"clickText":"Best Business Cell Phone Plans","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/best-business-cell-phone-plans\/","clickType":"internal","referenceText":"Best Of"}' >Best Business Cell Phone Plans</a> </li> </ul> <div class="toc-bottom-gradient"></div> </div> </div> </div> <div class="mobile-bottom-gradient "></div> </div> </div> </div> <div class="progress-container"> <div class="progress-bar" id="progressBar"></div> </div> <div class="empty-sec"></div> </div> <div class="test2-wrapper toc-section-content-wrap"> <div class="middle-section"> <div 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.featured-partners-container{padding-top:8px}#featured-partners.with-fp-disclosure-icon .fp-wrapper .fp-slider-controls .next.right-gradient,#featured-partners.with-fp-disclosure-icon .fp-wrapper .fp-slider-controls .prev.left-gradient{margin-top:31px}#featured-partners.with-fp-disclosure-icon.multi-featured-products .featured-partners-container{padding-top:8px}p:has(style){display:none;margin:0} /*! purgecss start ignore */.full-width-featured-partners #featured-partners .fp-full-width .featured-partners-card:not(.tns-item){flex-basis:25%;flex-shrink:0}#featured-partners .fp-half-width .featured-partners-card:not(.tns-item){flex-basis:33.3333333333%;flex-shrink:0} /*! purgecss end ignore */</style> <div id="featured-partners" class="multi-featured-products count-3 with-fp-disclosure-icon " data-mktp-container='{"componentTitle":"Featured Partners","componentType":"Featured Partners Global Widget ShortCode"}'> <p class="featured-partners-heading">Featured Partners</p> <div class="fp-wrapper " data-mktp-list='{"listName":"Featured Partners Global Widgets","productsOnPage":"3","appliedFilters":"","pageNumber":1}'> <div class="featured-partner-wrapper"> <div class="fp-disclosure-text">Advertisement</div> <div class="fp-disclosure-icon-wrapper pointer tooltip-tippy-fp" title="We receive compensation from our partners for Featured Offer placements. This compensation impacts how and where their product or service is displayed but in no way affects our ratings, which are based on thorough research, solid methodologies and expert advice." ><svg class="inline-svg" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7 0C3.13438 0 0 3.13438 0 7C0 10.8656 3.13438 14 7 14C10.8656 14 14 10.8656 14 7C14 3.13438 10.8656 0 7 0ZM7 12.8125C3.79063 12.8125 1.1875 10.2094 1.1875 7C1.1875 3.79063 3.79063 1.1875 7 1.1875C10.2094 1.1875 12.8125 3.79063 12.8125 7C12.8125 10.2094 10.2094 12.8125 7 12.8125Z" fill="#999999"/><path d="M6.25 4.25C6.25 4.44891 6.32902 4.63968 6.46967 4.78033C6.61032 4.92098 6.80109 5 7 5C7.19891 5 7.38968 4.92098 7.53033 4.78033C7.67098 4.63968 7.75 4.44891 7.75 4.25C7.75 4.05109 7.67098 3.86032 7.53033 3.71967C7.38968 3.57902 7.19891 3.5 7 3.5C6.80109 3.5 6.61032 3.57902 6.46967 3.71967C6.32902 3.86032 6.25 4.05109 6.25 4.25ZM7.375 6H6.625C6.55625 6 6.5 6.05625 6.5 6.125V10.375C6.5 10.4437 6.55625 10.5 6.625 10.5H7.375C7.44375 10.5 7.5 10.4437 7.5 10.375V6.125C7.5 6.05625 7.44375 6 7.375 6Z" fill="#999999"/></svg></div> </div> <div class="featured-partners-container"> <div class="featured-partners-card" data-mktp-container='{"componentTitle":"RingCentral","componentType":"Generic Product"}'> <div class="inner-wrapper " data-mktp-product='{"itemId":"463674","itemName":"RingCentral","itemBrand":"Short.io","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"Short.io","coupon":"","secondaryCallout":"","starRatings":0,"initialCost":0,"subscriptionCost":0}'> <div class="fp-loader"> <div class="fp-loader__blocks fp-loader__header"></div> <div class="fp-loader__blocks fp-loader__phone"></div> <div class="fp-loader__blocks fp-loader__cta"></div> <div class="fp-loader__blocks fp-loader__attr"></div> </div> <div class="heading-wrapper"> <p class="card-number">1</p> <p class="single-heading-text">RingCentral</p> </div> <div class="left"> <div class="rating-wrapper"></div> <div class="partners-stats"> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Pricing from </div> <p class="value">$20 per user, per month (paid annually)</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Toll-free numbers </div> <p class="value">Yes</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Voicemail transcription </div> <p class="value">Yes</p> </div> </div> </div> <div class="right"> <div class="heading-wrapper"> <div class="align-left with-best-of"> <div class="heading-text"> <p class="card-number">1</p> <p class="card-title">RingCentral</p> </div> </div> <div class="star-content-wrapper"><a href=https://mktp.us/ringcentral target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/ringcentral" data-component-title="Featured Partner Widget" data-product-name="RingCentral" data-product-category="Featured Product (Business)" data-product-position="1" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="463674" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/09/RC_LOGO©_RGB-e1698314817606.png" alt="RingCentral" /></a></p> <div class="rating-wrapper"></div> </div> </div> <div class="logo-wrapper no-telephone-number"><a href=https://mktp.us/ringcentral target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/ringcentral" data-component-title="Featured Partner Widget" data-product-name="RingCentral" data-product-category="Featured Product (Business)" data-product-position="1" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="463674" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/09/RC_LOGO©_RGB-e1698314817606.png" alt="RingCentral" /></a></div> <div class="btn-wrapper"><a href="https://mktp.us/ringcentral" class="get-estimate-cta fp-widget-cta-event track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/ringcentral" data-component-title="Featured Partner Widget" data-product-name="RingCentral" data-product-category="Featured Product (Business)" data-product-position="1" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="463674" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><span class="arrow-wrapper">Learn More <svg viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.69287 7.92087L12.3691 7.92087L7.70041 12.4343C7.51781 12.6023 7.41446 12.8353 7.41446 13.079C7.41446 13.3226 7.51781 13.5556 7.70041 13.7237C7.87432 13.9001 8.11546 14 8.36763 14C8.61979 14 8.86094 13.9001 9.03484 13.7237L15.2292 7.73677C15.6111 7.31491 15.6111 6.68509 15.2292 6.26323L9.03335 0.276315C8.85945 0.0998659 8.6183 0 8.36614 0C8.11397 0 7.87283 0.0998659 7.69893 0.276315H7.69892C7.51632 0.444355 7.41297 0.677368 7.41297 0.921031C7.41297 1.16469 7.51632 1.39771 7.69892 1.56575L12.3691 6.07841L1.69287 6.07841C1.43556 6.06334 1.18389 6.15554 1.00161 6.33168C0.819326 6.50782 0.723899 6.751 0.7395 6.99964C0.723899 7.24828 0.819325 7.49146 1.00161 7.6676C1.18389 7.84374 1.43556 7.93594 1.69287 7.92087Z" fill="white"/></svg></span></a></p> <p class="cta-subtext">On RingCentral’s Website</p> </div> <div class="secondary-cta-container"></div> </div> </div> </div> <div class="featured-partners-card" data-mktp-container='{"componentTitle":"Intermedia Unite","componentType":"Generic Product"}'> <div class="inner-wrapper " data-mktp-product='{"itemId":"1416335","itemName":"Intermedia Unite","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":0,"initialCost":0,"subscriptionCost":0}'> <div class="fp-loader"> <div class="fp-loader__blocks fp-loader__header"></div> <div class="fp-loader__blocks fp-loader__phone"></div> <div class="fp-loader__blocks fp-loader__cta"></div> <div class="fp-loader__blocks fp-loader__attr"></div> </div> <div class="heading-wrapper"> <p class="card-number">2</p> <p class="single-heading-text">Intermedia Unite</p> </div> <div class="left"> <div class="rating-wrapper"></div> <div class="partners-stats"> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Pricing from </div> <p class="value">$27.99 monthly per user with monthly commitment</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Unlimited Calling Area </div> <p class="value">33 countries</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">SMS Limitations </div> <p class="value">Unlimited in the U.S. and Canada</p> </div> </div> </div> <div class="right"> <div class="heading-wrapper"> <div class="align-left with-best-of"> <div class="heading-text"> <p class="card-number">2</p> <p class="card-title">Intermedia Unite</p> </div> </div> <div class="star-content-wrapper"><a href=https://mktp.us/IntermediaUnite target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Featured Partner Widget" data-product-name="Intermedia Unite" data-product-category="Featured Product (Business)" data-product-position="2" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416335" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" alt="Intermedia Unite" /></a></p> <div class="rating-wrapper"></div> </div> </div> <div class="logo-wrapper no-telephone-number"><a href=https://mktp.us/IntermediaUnite target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Featured Partner Widget" data-product-name="Intermedia Unite" data-product-category="Featured Product (Business)" data-product-position="2" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416335" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" alt="Intermedia Unite" /></a></div> <div class="btn-wrapper"><a href="https://mktp.us/IntermediaUnite" class="get-estimate-cta fp-widget-cta-event track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Featured Partner Widget" data-product-name="Intermedia Unite" data-product-category="Featured Product (Business)" data-product-position="2" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416335" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><span class="arrow-wrapper">Learn More <svg viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.69287 7.92087L12.3691 7.92087L7.70041 12.4343C7.51781 12.6023 7.41446 12.8353 7.41446 13.079C7.41446 13.3226 7.51781 13.5556 7.70041 13.7237C7.87432 13.9001 8.11546 14 8.36763 14C8.61979 14 8.86094 13.9001 9.03484 13.7237L15.2292 7.73677C15.6111 7.31491 15.6111 6.68509 15.2292 6.26323L9.03335 0.276315C8.85945 0.0998659 8.6183 0 8.36614 0C8.11397 0 7.87283 0.0998659 7.69893 0.276315H7.69892C7.51632 0.444355 7.41297 0.677368 7.41297 0.921031C7.41297 1.16469 7.51632 1.39771 7.69892 1.56575L12.3691 6.07841L1.69287 6.07841C1.43556 6.06334 1.18389 6.15554 1.00161 6.33168C0.819326 6.50782 0.723899 6.751 0.7395 6.99964C0.723899 7.24828 0.819325 7.49146 1.00161 7.6676C1.18389 7.84374 1.43556 7.93594 1.69287 7.92087Z" fill="white"/></svg></span></a></p> <p class="cta-subtext">On Intermedia’s Website</p> </div> <div class="secondary-cta-container"></div> </div> </div> </div> <div class="featured-partners-card" data-mktp-container='{"componentTitle":"Dialpad","componentType":"Generic Product"}'> <div class="inner-wrapper " data-mktp-product='{"itemId":"1416346","itemName":"Dialpad","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":0,"initialCost":0,"subscriptionCost":0}'> <div class="fp-loader"> <div class="fp-loader__blocks fp-loader__header"></div> <div class="fp-loader__blocks fp-loader__phone"></div> <div class="fp-loader__blocks fp-loader__cta"></div> <div class="fp-loader__blocks fp-loader__attr"></div> </div> <div class="heading-wrapper"> <p class="card-number">3</p> <p class="single-heading-text">Dialpad</p> </div> <div class="left"> <div class="rating-wrapper"></div> <div class="partners-stats"> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Pricing From </div> <p class="value">$27 per user per month with monthly commitment</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">Unlimited Calling Area </div> <p class="value">Your country, the U.S. and Canada</p> </div> <div class="stats-wrapper"> <div class="tooltip-wrapper label">SMS Limitations </div> <p class="value">250 monthly SMS per user, 8 cents per SMS after</p> </div> </div> </div> <div class="right"> <div class="heading-wrapper"> <div class="align-left with-best-of"> <div class="heading-text"> <p class="card-number">3</p> <p class="card-title">Dialpad</p> </div> </div> <div class="star-content-wrapper"><a href=https://mktp.us/Dialpad target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad" /></a></p> <div class="rating-wrapper"></div> </div> </div> <div class="logo-wrapper no-telephone-number"><a href=https://mktp.us/Dialpad target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad" /></a></div> <div class="btn-wrapper"><a href="https://mktp.us/Dialpad" class="get-estimate-cta fp-widget-cta-event track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><span class="arrow-wrapper">Learn More <svg viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.69287 7.92087L12.3691 7.92087L7.70041 12.4343C7.51781 12.6023 7.41446 12.8353 7.41446 13.079C7.41446 13.3226 7.51781 13.5556 7.70041 13.7237C7.87432 13.9001 8.11546 14 8.36763 14C8.61979 14 8.86094 13.9001 9.03484 13.7237L15.2292 7.73677C15.6111 7.31491 15.6111 6.68509 15.2292 6.26323L9.03335 0.276315C8.85945 0.0998659 8.6183 0 8.36614 0C8.11397 0 7.87283 0.0998659 7.69893 0.276315H7.69892C7.51632 0.444355 7.41297 0.677368 7.41297 0.921031C7.41297 1.16469 7.51632 1.39771 7.69892 1.56575L12.3691 6.07841L1.69287 6.07841C1.43556 6.06334 1.18389 6.15554 1.00161 6.33168C0.819326 6.50782 0.723899 6.751 0.7395 6.99964C0.723899 7.24828 0.819325 7.49146 1.00161 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class="eat-heading"> Why You Can Trust Forbes Advisor Small Business </p> </p></div> </p></div> <div style="display: block"> <div class="eat-wrapper right-section-enabled left-section-enabled"> <div class="left-section"> <p>The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights to inform all of our content and guide you in making the best decisions for your business journey.</p> <p><strong>Read More</strong>: <a href="https://www.forbes.com/advisor/business/voip-ratings-methodology/" target="_blank" rel="noopener">How We Test VoIP Services</a></p> </p></div> <div class="right-section"> <ul> <li>25 VoIP services evaluated</li> <li>6 decision factors</li> <li>4 levels of fact-checking</li> <li>Hands-on testing of all VoIP services reviewed</li> </ul></div> </p></div> </p></div> </p></div> </p></div> </div> </div> <div id="best_voip_services_section" class="article-section toc-section-element toc-element " > <h2>Best VoIP Services</h2> <div class="section-content wysiwyg-content blue-bullets "> <div class="mkpl-shortcode-instance variation-2" data-custom-value="mkpl-tables-1378300" data-variation="variation-2" data-mktp-container='{"componentTitle":"","componentType":"Marketplace Table"}'> <div class="mkpl-mobile-table-container" style="display: none"> <div class="mkpl-table-inner-container"> <div class="mkpl-mobile-table-scroll"> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/07/Google-Voice.png" class="mkpl-product-image" alt="Google Voice" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="primary-font" data-mktp-link='{"clickText":"Google Voice","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' >Google Voice</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.9</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/google-voice-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$10 per month with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Domestic calling in U.S. and Canada or Europe</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Unlimited in the U.S.</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2024/09/ringcentral-logo-removebg-preview.png" class="mkpl-product-image" alt="RingCentral" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"RingCentral","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' >RingCentral</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.8</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On RingCentral’s Website</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$30 per month with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>200 monthly SMS per user, 1 cent per SMS after</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad-logo.png" class="mkpl-product-image" alt="Dialpad" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Dialpad","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' >Dialpad</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.8</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Dialpad’s Website</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$27 per user per month with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Your country, the U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>250 monthly SMS per user, 8 cents per SMS after</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" class="mkpl-product-image" alt="Intermedia Unite" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Intermedia Unite","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' >Intermedia Unite</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.7</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Intermedia’s Website</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$27.99 monthly per user with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>33 countries</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Unlimited in the U.S. and Canada</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/09/nextiva.png" class="mkpl-product-image" alt="Nextiva" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="primary-font" data-mktp-link='{"clickText":"Nextiva","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' >Nextiva</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.6</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/nextiva-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$25 monthly per user with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>100 per month to unlimited, depending on plan</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2021/07/Grasshopper_Logo.png" class="mkpl-product-image" alt="Grasshopper" /></a></div><div class="mkpl-product-name primary-font"><a href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Grasshopper","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' >Grasshopper</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.4</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Grasshopper’s Website</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$18 per month for one line if billed monthly</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Unlimited SMS in the U.S. and Canada</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/07/Zoom-Phone.png" class="mkpl-product-image" alt="Zoom Phone" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" class="primary-font" data-mktp-link='{"clickText":"Zoom Phone","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' >Zoom Phone</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.2</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$10 monthly per user metered, $15 unlimited calling</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Unlimited in the U.S. and Canada</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/07/1200px-8x8_logo_2016.svg-1.png" class="mkpl-product-image" alt="8x8" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="primary-font" data-mktp-link='{"clickText":"8x8","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' >8x8</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.2</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/8x8-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$25 monthly per user with a monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>14 or 48 countries, depending on plan</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Unlimited SMS in the U.S. and Canada</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" class="primary-font" data-mktp-misc-click='{"clickText":"Image Link","clickType":"Jump Link","referenceText":""}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/06/aircall-1-removebg-preview.png" class="mkpl-product-image" alt="Aircall" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" class="primary-font" data-mktp-misc-click='{"clickText":"Aircall","clickType":"Jump Link","referenceText":""}' >Aircall</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.0</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" data-mktp-misc-click='{"clickText":"View More","clickType":"Jump Link","referenceText":""}' ><span class="primary-font">View More</span></a></div><div class="mkpl-cta-subtext primary-font"></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$40 per license per month if billed monthly</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>4,000 outbound SMS per month</div></div> </div> </div> </div> <div class="mkpl-single-row"> <div class="mkpl-product-details cell cell-col-1"> <div class="mkpl-prod-image"> <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/11/Ooma_Logo-e1702982808625.png" class="mkpl-product-image" alt="Ooma Office" /></a></div><div class="mkpl-product-name primary-font"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Ooma Office","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' >Ooma Office</a></div></div> </div> <div class="mkpl-prod-rating"> <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.0</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </div> <div class="mkpl-prod-cta"> <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Ooma’s Website</p></div></div> </div> </div> <div class="mkpl-single-column cell cell-col-2"> <div class="mkpl-col-name"> Pricing From </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>$19.95 monthly per user with monthly commitment</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-3"> <div class="mkpl-col-name"> Unlimited Calling Area </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>U.S., Canada and Mexico</div></div> </div> </div> <div class="mkpl-single-column cell cell-col-4"> <div class="mkpl-col-name"> Sms Limitations </div> <div class="mkpl-col-value"> <div class="cell-content primary-font"><div>Zero to 1,000 SMS per month, depending on plan</div></div> </div> </div> </div> </div> </div> </div> <div class="mkpl-desktop-table-container" style="display: none" id="mkpl-table-container"> <div id="mkpl-table-main-container"> <div id="mkpl-table-scroll" class="table-container " > <table id="mkpl-market-table" data-mc="0" data-tcc="6" class="mkpl-marketplace_tables table style-1" style="text-align: left"> <tr class="thead" style=""> <th style="text-align: left" class="primary-font"> Company </th> <th style="text-align: left" class="primary-font"> Forbes Advisor Rating </th> <th style="text-align: left" class="primary-font"> Pricing From </th> <th style="text-align: left" class="primary-font"> Unlimited Calling Area </th> <th style="text-align: left" class="primary-font"> SMS Limitations </th> <th style="text-align: left" class="primary-font"> Learn More </th> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/07/Google-Voice.png" class="mkpl-product-image" alt="Google Voice" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="primary-font" data-mktp-link='{"clickText":"Google Voice","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' >Google Voice</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.9</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$10 per month with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Domestic calling in U.S. and Canada or Europe</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Unlimited in the U.S.</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/google-voice-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2024/09/ringcentral-logo-removebg-preview.png" class="mkpl-product-image" alt="RingCentral" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"RingCentral","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' >RingCentral</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.8</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$30 per month with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>200 monthly SMS per user, 1 cent per SMS after</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/ringcentral" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On RingCentral’s Website</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad-logo.png" class="mkpl-product-image" alt="Dialpad" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Dialpad","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' >Dialpad</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.8</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$27 per user per month with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Your country, the U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>250 monthly SMS per user, 8 cents per SMS after</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/Dialpad" rel="nofollow" target="_blank" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Dialpad’s Website</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" class="mkpl-product-image" alt="Intermedia Unite" /></a></div><div class="mkpl-product-name primary-font"><a href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" class="primary-font" data-mktp-link='{"clickText":"Intermedia Unite","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' >Intermedia Unite</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.7</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$27.99 monthly per user with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>33 countries</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Unlimited in the U.S. and Canada</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://mktp.us/IntermediaUnite" rel="nofollow" target="_blank" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Intermedia’s Website</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/09/nextiva.png" class="mkpl-product-image" alt="Nextiva" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="primary-font" data-mktp-link='{"clickText":"Nextiva","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' >Nextiva</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.6</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$25 monthly per user with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>100 per month to unlimited, depending on plan</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/nextiva-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2021/07/Grasshopper_Logo.png" class="mkpl-product-image" alt="Grasshopper" /></a></div><div class="mkpl-product-name primary-font"><a href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Grasshopper","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' >Grasshopper</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.4</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/half-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$18 per month for one line if billed monthly</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Unlimited SMS in the U.S. and Canada</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Grasshopper’s Website</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/07/Zoom-Phone.png" class="mkpl-product-image" alt="Zoom Phone" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" class="primary-font" data-mktp-link='{"clickText":"Zoom Phone","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' >Zoom Phone</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.2</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$10 monthly per user metered, $15 unlimited calling</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Unlimited in the U.S. and Canada</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" rel="nofollow" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/zoom-phone-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="primary-font" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/07/1200px-8x8_logo_2016.svg-1.png" class="mkpl-product-image" alt="8x8" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="primary-font" data-mktp-link='{"clickText":"8x8","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' >8x8</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.2</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$25 monthly per user with a monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>14 or 48 countries, depending on plan</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Unlimited SMS in the U.S. and Canada</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/8x8-review/" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>Read Forbes’ Review</p></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" class="primary-font" data-mktp-misc-click='{"clickText":"Image Link","clickType":"Jump Link","referenceText":""}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2022/06/aircall-1-removebg-preview.png" class="mkpl-product-image" alt="Aircall" /></a></div><div class="mkpl-product-name primary-font"><a href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" class="primary-font" data-mktp-misc-click='{"clickText":"Aircall","clickType":"Jump Link","referenceText":""}' >Aircall</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.0</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$40 per license per month if billed monthly</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S. and Canada</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>4,000 outbound SMS per month</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://www.forbes.com/advisor/business/software/best-voip-service/#aircall_section" data-mktp-misc-click='{"clickText":"View More","clickType":"Jump Link","referenceText":""}' ><span class="primary-font">View More</span></a></div><div class="mkpl-cta-subtext primary-font"></div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" product-image" > <div class="mkpl-product-container"><div class="mkpl-product-image-container"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><img decoding="async" src="https://www.forbes.com/advisor/wp-content/uploads/2023/11/Ooma_Logo-e1702982808625.png" class="mkpl-product-image" alt="Ooma Office" /></a></div><div class="mkpl-product-name primary-font"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" class="primary-font" data-mktp-conversion='{"clickText":"Ooma Office","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' >Ooma Office</a></div></div> </td> <td class=" ratings" > <div class="mkpl-product-rating-container mkpl-tooltip-trigger" data-tooltip-text="Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team."><div class="mkpl-logo-container"><img decoding="async" class="mkpl-rating-vertical-logo" height="11" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/forbes-advisor.svg" alt="Forbes Advisor" /></div><div class="mkpl-product-rating"><div class="mkpl-product-rating-txt primary-font">4.0</div><div class="mkpl-star-rating-container"><div class="mkpl-rating-stars"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/filled-star.svg" alt="" /><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/outline-star.svg" alt="" /></div></div><div class="mkpl-product-rating-tooltip"><img decoding="async" src="https://www.forbes.com/advisor/wp-content/plugins/marketplace-tables/public/images/tooltip.svg" alt="" /></div> </div> </div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>$19.95 monthly per user with monthly commitment</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>U.S., Canada and Mexico</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Zero to 1,000 SMS per month, depending on plan</div></div> </td> <td class=" product-cta" > <div class="mkpl-product-cta-container advisor"><div><a class="mkpl-product-cta-button primary-font" href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" rel="nofollow" target="_blank" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><span class="primary-font">Learn More</span></a></div><div class="mkpl-cta-subtext primary-font"><p>On Ooma’s Website</p></div></div> </td> </tr> </table> <div class="mkpl-table-navigation-arrows" data-mktp-misc-click='{"clickText":"Silder","clickType":"Button","referenceText":""}' > <button type="button" id="left-arrow"> <img decoding="async" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAcAAAAMCAYAAACulacQAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAADJSURBVHgBXZCxDcIwEEXvLrbTMgIjeAQXQB0aUiBENgAmIBswQkJJg6iQaGAF2CBskBY5wbEjWXLiwjr73f//dAijo5JiEse01Zrd2BhwgS8DIDnXcgBFjAUASltWkeY5eTBPSwcSW9ZMM3W/rr+9crY6HxEgcwCBeuD+yQFCyPsH/pePy+bj3YiCzLaNTDgDumuRlidb7o2BmpCUV2M4EAJmrqFtmHzaXAxtfAOAqRrNVRgJ+mcOFryt4dQuIR8o/ZaEoB1rWNkBtuxEvL1bUnQAAAAASUVORK5CYII=" alt="Left Arrow" /> </button> <button type="button" id="right-arrow"> <img decoding="async" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAcAAAAMCAYAAACulacQAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAADQSURBVHgBdVC5DcJAENw53pAS6AA6wAlPCAGCDLsSoAJEBXwJEDk0JrA7wCW4BMeH5GXP2MggscHenEYzNzew5rt2PVULrdNt6DoJlUY1GEsCrWp1BNZ41/oiAV7LGQPo1hrYlEmYNRLrlNVDYIuJ9/eL7WRKs7yzE4OUJTABwR7M9puPspj+9NiD4tDglGml6M8YolJchrNTh8CewCaJyr8u1plt9tc8ECTQLQ+EN4FAYJuIXf9iTwq3qimBhWDm6KnZKb9bzUpgRFrz4be+FwjJTXtIGD7JAAAAAElFTkSuQmCC" alt="Right Arrow"/> </button> </div> </div> <button type="button" class="primary-font" id="seeMoreBtn" style="display: none;" data-mktp-misc-click='{"clickText":"See More","clickType":"Button","referenceText":""}' >See More</button> <button type="button" class="primary-font" id="seeLessBtn" style="display: none;" data-mktp-misc-click='{"clickText":"See Less","clickType":"Button","referenceText":""}' >See Less</button> </div> </div></div> </div> </div> <hr/> <div id="google_voice_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Google Voice","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Google Voice","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409756","itemName":"Google Voice","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4.9,"initialCost":0,"subscriptionCost":0}' id="google_voice"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best Simple VoIP Service</h2> <h3 class="card-title">Google Voice</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/google-voice-review/" data-component-title="Generic Product Widget" data-product-name="Google Voice" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Simple VoIP Service" data-product-rating="4.9" data-product-offer="No" data-wp-postid="1409756" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2021/08/Google-Voice-e1634801584234.jpg" alt="Google Voice"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.9</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 100%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$10 per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">Domestic calling in U.S. and Canada or Europe</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S.</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/google-voice-review/" data-component-title="Generic Product Widget" data-product-name="Google Voice" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Simple VoIP Service" data-product-rating="4.9" data-product-offer="No" data-wp-postid="1409756" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2021/08/Google-Voice-e1634801584234.jpg" alt="Google Voice"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://www.forbes.com/advisor/business/software/google-voice-review/" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://www.forbes.com/advisor/business/software/google-voice-review/" data-component-title="Generic Product Widget" data-product-name="Google Voice" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Simple VoIP Service" data-product-rating="4.9" data-product-offer="No" data-wp-postid="1409756" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/google-voice-review\/","clickType":"internal"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">Read Forbes' Review </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$10 per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">Domestic calling in U.S. and Canada or Europe</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S.</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Google Voice"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Google Voice earned such a high score because of its intuitive interface and excellent value. Signing up with a new business number was easy and took just a few minutes. I appreciate the dashboard’s spacious layout and that it only focuses on the essential features: voicemail, ring groups and IVR menus. Most small businesses can set up a cost-effective inbound call handling system with these features, avoiding extra bells and whistles.</p> <p><img decoding="async" class="alignnone wp-image-1377333" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/10/Google-Voice-Live-Call.png" alt="Web browser view of Google Voice main dashboard" width="1280" height="800" /></p> <p><em><small>Google Voice call logs and dial pad on web browser.</small></em></p> <h4>General Features</h4> <p>Rather than offering a large library of advanced features, Google Voice focuses on the features that matter most: unlimited calling and SMS texting, voicemail, call routing and analytics. U.S.- and Canada-based users can make unlimited calls, and users in 10-plus European countries can make unlimited calls within that domain.</p> <p>IVR menus and ring groups provide simple call-routing tools for small businesses that don’t need a full call center. I love the drag-and-drop IVR call flow tool, which lets me connect several users into a self-service menu.</p> <p>While voicemail transcription is a fundamental tool, many alternatives reserve this feature for high-tier plans. Thankfully, Google Voice includes it on all plans.</p> <p><img decoding="async" width="1293" height="801" class="wp-image-1410241" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Google-Voice-Call-Recording-Setup.png" alt="Google Voice call recording setup menu" /><em><small>Google Voice makes it easy to manage features like call recording and IVR menus.</small></em></p> <h4>Customer Reviews</h4> <p>When looking at Google Voice reviews online, it’s clear that satisfied customers appreciated the user-friendly interface, mentioning that the phone service is strong, especially for the price. Some also appreciated the ability to easily port their personal numbers to a local professional number and, therefore, avoid buying a second phone or signing up for a separate phone service. Others liked the ability to make calls from their PC without relying solely on their phones.</p> <h4>Pricing and Value</h4> <p>While Google Voice offers personal VoIP numbers for free, its business plans begin at $10 monthly per user—still an exceptional value for a business phone number with unlimited calling and texting. Unfortunately, the $10 plan has a 10-user maximum and no call-routing tools, so teams larger than 10 will have to upgrade to the $20 monthly Standard plan.</p> <p>At $20 and $30, respectively, Google Voice’s Standard and Premier plans still offer a decent value—especially for companies that plan to send a lot of texts.</p> <h4>Mobile and Desktop Apps</h4> <p>While Google Voice is available for download to iOS and Android-capable devices, there is no desktop app. I was able to use Voice through my phone and a web browser with relative ease.</p> <h4>Customer Service</h4> <p>I find that support for Google Voice is not as straightforward as it could be. When you click on the “Help” function within the app, you can search through Google’s support page library. In my experience, the closest you get to live assistance is through the community forum, where you briefly describe your problem and hope that board members or a moderator can provide the answer you are looking for.</p> <p>Google’s customer support is perhaps its weakest attribute, although the service is straightforward enough that you might not need live assistance in the same way that you might with another VoIP service. That said, if reliable customer support is a major concern, Google Voice might not be a good fit.</p> <h3>User’s Input</h3> <p>David Idle, CPO of Bigleaf Networks, a leading provider of network optimization solutions, shared his thoughts on Google Voice:<br />“I like its user-friendly interface and seamless integration with Google Workspace, but I dislike its limited feature set compared to enterprise-grade solutions. My overall view is that it’s ideal for smaller organizations seeking a simple, cost-effective solution.”</p> <p><strong>Learn more: </strong>Read our <a href="https://www.forbes.com/advisor/business/software/google-voice-review/" target="_blank" rel="noopener">Google Voice review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Google Voice"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <style id="style_1_user-sentiment-style">.user-sentiment-wrap{background:#fcfcfc;border:1px solid #ebebeb;border-radius:4px;margin:12px 0 20px;padding:15px 11px}.user-sentiment-wrap .top-container{align-items:center;display:flex;flex-wrap:wrap}.user-sentiment-wrap .top-container .sentiment-img-wrap{min-height:52px;min-width:101px;padding-right:50px}.user-sentiment-wrap .top-container .sentiment-img-wrap img{height:100%;width:100%}.user-sentiment-wrap 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.user-sentiment-wrap .wysiwyg-content ul{margin-left:18px}</style> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 3,905 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Google Voice is widely regarded as a practical and cost-effective tool for personal communication, allowing users to make calls and send texts over data connections with a free U.S. number. Many users appreciate its ability to centralize communication across devices, offer call forwarding and provide voicemail transcription. However, concerns are noted regarding its suitability for business use, unreliable customer support and occasional connectivity issues. Google’s slow rates of feature enhancement, coupled with limitations such as the lack of RCS support and issues with two-factor authentication, lead to mixed reactions from users who value the service but acknowledge its shortcomings.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Google Voice is widely regarded as a practical and cost-effective tool for personal communication, allowing users to make calls and send texts over data connections with a free U.S. number. Many users appreciate its ability to centralize communication across devices, offer call forwarding and provide voicemail transcription. However, concerns are noted regarding its suitability for business use, unreliable customer support and occasional connectivity issues. Google’s slow rates of feature enhancement, coupled with limitations such as the lack of RCS support and issues with two-factor authentication, lead to mixed reactions from users who value the service but acknowledge its shortcomings.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 32% Positive; 🟡 27% Neutral; 🔴 41% Negative</p> <p>Relative to other services, Google Voice is ranked 8 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 45% Positive; 🟡 40% Neutral; 🔴 15% Negative</p> <p><span data-sheets-root="1">Ranked 8 out of 10</span></p> <p><strong>Features and Functionality:</strong></p> <p>🟢 55% Positive; 🟡 29% Neutral; 🔴 16% Negative</p> <p>Ranked 1 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 42% Positive; 🟡 36% Neutral; 🔴 22% Negative</p> <p>Ranked 7 out of 10</p> <p><strong>Pricing and Value for Money</strong></p> <p>🟢 54% Positive; 🟡 31% Neutral; 🔴 15% Negative</p> <p>Ranked 6 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 32% Positive; 🟡 27% Neutral; 🔴 41% Negative</p> <p>Relative to other services, Google Voice is ranked 8 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 45% Positive; 🟡 40% Neutral; 🔴 15% Negative</p> <p><span data-sheets-root="1">Ranked 8 out of 10</span></p> <p><strong>Features and Functionality:</strong></p> <p>🟢 55% Positive; 🟡 29% Neutral; 🔴 16% Negative</p> <p>Ranked 1 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 42% Positive; 🟡 36% Neutral; 🔴 22% Negative</p> <p>Ranked 7 out of 10</p> <p><strong>Pricing and Value for Money</strong></p> <p>🟢 54% Positive; 🟡 31% Neutral; 🔴 15% Negative</p> <p>Ranked 6 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Google Voice"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Unlimited calling and texting throughout the United States</li> <li>Calling and texting available in North America and Europe</li> <li>Integrates with Google Calendar</li> </ul> </div> <div class="list-points cons"> <ul> <li>Plans don’t include video and chat</li> <li>Must upgrade for advanced analytics</li> <li>Low-tier plan lacks IVR and ring groups</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="ringcentral_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"RingCentral","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"RingCentral","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409804","itemName":"RingCentral","itemBrand":"Short.io","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"Short.io","coupon":"","secondaryCallout":"","starRatings":4.8,"initialCost":0,"subscriptionCost":0}' id="ringcentral"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best All-in-One Unified Communications as a Service</h2> <h3 class="card-title">RingCentral</h3> <div class="bottom-wrap"> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.8</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 100%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$30 per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">200 monthly SMS per user, 1 cent per SMS after</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://mktp.us/ringcentral" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/ringcentral" data-component-title="Generic Product Widget" data-product-name="RingCentral" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best All-in-One Unified Communications as a Service" data-product-rating="4.8" data-product-offer="No" data-wp-postid="1409804" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/mktp.us\/ringcentral","partnerName":"Short.io"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On RingCentral's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$30 per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">200 monthly SMS per user, 1 cent per SMS after</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"RingCentral"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>While using RingCentral, I quickly saw that it’s much more than just a VoIP phone system: it’s a unified communications platform. I used it to make calls but also to collaborate internally with chat, file sharing and video meetings that were surprisingly feature-rich. I could easily shift between communication channels, from voice and text to chat and video conferencing.</p> <p>For all its team collaboration tools, RingCentral still includes a comprehensive phone system on all plans. The IVR menu and call queues are easy to set up. RingCentral also supports hundreds of third-party integrations—more than any VoIP alternative I tried. The main downside to RingCentral is its low monthly SMS limits. Still, the system is a good value for teams that want a comprehensive phone system and team collaboration.</p> <p><img decoding="async" width="3018" height="1746" class="wp-image-1409814" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/RingCentral-Dial-Pad.png" alt="RingCentral desktop app dial pad and call logs" /><em><small>RingCentral’s desktop app, dial pad and call logs.</small></em></p> <h4>General Features</h4> <p>RingCentral offers toll-free and local business numbers across the U.S., plus international business numbers from over 40 countries. When signing up for a plan, we could pick between a toll-free or regular number, and each plan includes an allotment of toll-free numbers. I was impressed with RingCentral’s audio quality—which is probably because it uses the modern Opus codec to compress audio data.</p> <p>The platform includes rich call-routing features that provide call center functionality, helping us provide better customer service. You can make as many IVR menus and call queues as you want. Call monitoring dashboards let supervisors keep an eye on each agent’s activity and queue status.</p> <p>RingCentral’s video meetings are incredibly comprehensive. They have AI features such as automated captions and summaries, with engagement tools such as breakout rooms and whiteboards.</p> <p><img decoding="async" width="1999" height="1176" class="wp-image-1418139" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/tyler-.jpg" alt="RingCentral desktop app team messaging conversation" /><em><small>In addition to calling, RingCentral lets you send team chat messages and share files.</small></em></p> <h4>Customer Reviews</h4> <p>RingCentral is an extremely popular VoIP service, with thousands of customer comments across various websites. Satisfied customers appreciate the wide range of call, text, chat and video features. Their feedback largely aligned with my own experience using the service. Additionally, the satisfied customers mentioned that RingCentral saved them money, and they found it to be a very convenient all-in-one platform.</p> <p>Meanwhile, the negative feedback from customers repeatedly mentioned their unpleasant support experiences. For instance, some mentioned a lack of available agents or inconsistent communication.</p> <h4>Pricing and Value</h4> <p>Starting at $30 per user with a monthly commitment, RingCentral’s pricing is slightly above average for the VoIP market. Alternatives such as Google Voice and Zoom Phone offer rates as much as $10 cheaper per user per month, but these alternatives don’t include the comprehensive call-routing and collaboration features that RingCentral has.</p> <p>RingCentral’s plans are a good value for companies that want not just VoIP, but also team collaboration and some call center features. You’re paying for advanced capabilities such as call monitoring, call queues, IVR and AI video meetings.</p> <h4>Mobile and Desktop Apps</h4> <p>When testing RingCentral, I downloaded the apps for mobile and desktop use. In my experience, the app functioned uniformly across all platforms; I was able to start communication on my laptop and continue on my smartphone without missing a beat. I think this level of flexibility is very convenient for situations where you begin communicating on one device but need to resume a call or chat on another.</p> <h4>Customer Service</h4> <p>I am not sure it’s fair to say that RingCentral has 24/7 support—unless you count an artificial intelligence (AI) chatbot as an agent. While the chatbot is perpetually available, in my experience, it did not always provide the exact information I needed. I also found it difficult to connect to a live support agent.</p> <h4>User’s Input</h4> <p>Bob Mesas, vice president of sales for Central Business Systems, also noted RingCentral’s robust service: “RingCentral is probably the most refined VoIP application on the market in terms of the features it offers. You can put it on a phone, tablet, laptop or desktop. It also integrates with Microsoft Teams directly, and there are a lot of different plugins for CRM applications, such as Salesforce.com. If you are working in Salesforce, you can dial right out of Salesforce into RingCentral with the click of a button. It’s a very scalable solution, whether you have a couple of people or hundreds or thousands. It’s a little pricier than some of the others, but I think RingCentral more than makes up for it in features and support.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/ringcentral-review/" target="_blank" rel="noopener">RingCentral review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"RingCentral"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <style id="style_2_user-sentiment-style">.user-sentiment-wrap{background:#fcfcfc;border:1px solid #ebebeb;border-radius:4px;margin:12px 0 20px;padding:15px 11px}.user-sentiment-wrap .top-container{align-items:center;display:flex;flex-wrap:wrap}.user-sentiment-wrap .top-container .sentiment-img-wrap{min-height:52px;min-width:101px;padding-right:50px}.user-sentiment-wrap .top-container .sentiment-img-wrap 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.user-sentiment-wrap .wysiwyg-content ul{margin-left:18px}</style> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/neutral.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 5,226 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Overall, user feedback on RingCentral is largely negative, particularly concerning their customer service and billing practices. Many users report difficulties with canceling services, long wait times for support and issues with hidden fees and contract renewals. On the positive side, some users find the technical features and integrations beneficial, particularly the call quality and application interface. However, these positives are often overshadowed by complaints of unreliable customer support and the cumbersome cancellation process.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Overall, user feedback on RingCentral is largely negative, particularly concerning their customer service and billing practices. Many users report difficulties with canceling services, long wait times for support and issues with hidden fees and contract renewals. On the positive side, some users find the technical features and integrations beneficial, particularly the call quality and application interface. However, these positives are often overshadowed by complaints of unreliable customer support and the cumbersome cancellation process.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 28% Positive; 🟡 13% Neutral; 🔴 59% Negative</p> <p>Relative to other services, RingCentral is ranked 9 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 41% Positive; 🟡 18% Neutral; 🔴 41% Negative</p> <p>Ranked 9 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 50% Positive; 🟡 26% Neutral; 🔴 24% Negative</p> <p>Ranked 7 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 53% Positive; 🟡 30% Neutral; 🔴 17% Negative</p> <p>Ranked 5 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 17% Positive; 🟡 9% Neutral; 🔴 74% Negative</p> <p>Ranked 9 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 28% Positive; 🟡 13% Neutral; 🔴 59% Negative</p> <p>Relative to other services, RingCentral is ranked 9 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 41% Positive; 🟡 18% Neutral; 🔴 41% Negative</p> <p>Ranked 9 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 50% Positive; 🟡 26% Neutral; 🔴 24% Negative</p> <p>Ranked 7 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 53% Positive; 🟡 30% Neutral; 🔴 17% Negative</p> <p>Ranked 5 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 17% Positive; 🟡 9% Neutral; 🔴 74% Negative</p> <p>Ranked 9 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"RingCentral"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>All plans include call queues</li> <li>Large number of integrations</li> <li>Rich team collaboration features with video and chat</li> </ul> </div> <div class="list-points cons"> <ul> <li>Low SMS limitations on all plans</li> <li>More expensive than many alternatives</li> <li>Feature abundance can feel overwhelming</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="dialpad_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Dialpad","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Dialpad","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409900","itemName":"Dialpad","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4.8,"initialCost":0,"subscriptionCost":0}' id="dialpad"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best Use of Artificial Intelligence (AI)</h2> <h3 class="card-title">Dialpad</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://mktp.us/Dialpad" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Generic Product Widget" data-product-name="Dialpad" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Use of Artificial Intelligence (AI)" data-product-rating="4.8" data-product-offer="No" data-wp-postid="1409900" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.8</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 100%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$27 per user per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">Your country, the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">250 monthly SMS per user, 8 cents per SMS after</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://mktp.us/Dialpad" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Generic Product Widget" data-product-name="Dialpad" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Use of Artificial Intelligence (AI)" data-product-rating="4.8" data-product-offer="No" data-wp-postid="1409900" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://mktp.us/Dialpad" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/Dialpad" data-component-title="Generic Product Widget" data-product-name="Dialpad" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Use of Artificial Intelligence (AI)" data-product-rating="4.8" data-product-offer="No" data-wp-postid="1409900" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On Dialpad's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$27 per user per month with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">Your country, the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">250 monthly SMS per user, 8 cents per SMS after</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Dialpad"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Dialpad’s app has a very modern, spacious feel that grabbed my attention immediately and made the platform a joy to use. The left-hand menu made it easy to know when I had a missed call, SMS or team message. Similar to RingCentral, Dialpad goes beyond a phone system to provide a full UCaaS platform: I was able to collaborate using chat, file sharing and video meetings.</p> <p>What really sets Dialpad apart from competitors is its analytics and intuitive AI features, including real-time call transcriptions. These are advanced technologies that many providers don’t have, and Dialpad offers them on all plans. It’s pricier than some alternatives but worth it for small teams that want collaboration and higher-level performance insights.</p> <p>However, companies that plan to text a lot, or those that just want a basic phone system, can find better value with a simpler alternative.</p> <p><img decoding="async" width="1910" height="1184" class="wp-image-1410259" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Dialpad-Manage-Call-Log-.png" alt="RingCentral desktop app team messaging conversation" /><em><small>Dialpad’s AI transcriptions power post-call summaries and action items.</small></em></p> <h4>General Features</h4> <p>Dialpad’s call quality was good, probably because it uses the modern Opus codec. I found the app interface modern and attractive, with a crisp white color scheme. The phone system itself includes all the features you’d need to handle inbound calls: unlimited IVR menus, call queues and between three and unlimited ring groups depending on your plan. I found these capabilities easy to set up.</p> <p>I was especially impressed by Dialpad’s analytics and call transcription. When I hopped on a call, the screen auto-populated with captions that updated live. These transcriptions help supervisors track agent performance, and they lead to richer insights about customer satisfaction levels. Immediately after calls, I could see real-time statistics and graphs displaying the number of calls made, queue status and wait time.</p> <p>The team collaboration features are also good. Team chat worked well, with basic file sharing—sort of like a minimalistic version of Slack. The video meetings have incredibly crisp video and some useful features such as waiting rooms, but the 10-participant capacity prevented our whole team from simultaneously hopping on a video call.</p> <p><img decoding="async" width="1356" height="568" class="wp-image-1410258" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Dialpad-Interface.png" alt="RingCentral desktop app team messaging conversation" /><em><small>Dialpad’s supervisor dashboard makes it easy for managers to assign numbers and monitor remote teams.</small></em></p> <h4>Customer Reviews</h4> <p>Dialpad is another very popular VoIP provider, and there are hundreds of customer reviews detailing past and present experiences with the company. Satisfied customers describe Dialpad as a reasonably priced service with great features. Customers enjoyed the AI components, flexibility in day-to-day communication, and the ability to send and receive calls through PC and mobile devices. Some also appreciated Dialpad’s scalability.</p> <p>Meanwhile, less enthused customers cited call issues and language translation inaccuracies. There were also multiple concerns centered around a lack of billing transparency. In a few cases, customers mentioned they had difficulty canceling their service.</p> <h4>Pricing and Value</h4> <p>Starting at $27 monthly per user with a monthly commitment, Dialpad’s pricing is about average for a VoIP phone system and unified communications platform. Keep in mind that you can reduce this price 44% to a cost-effective $15 per user with an annual commitment.</p> <p>But even at $27 monthly, Dialpad is a good value for companies that will use its advanced features: IVR, ring groups, collaboration tools with chat and video, real-time analytics and live call transcription. Even teams that plan to use <em>most</em>of these features still get a good deal with Dialpad, since some alternatives charge a lot more for AI-based capabilities.</p> <h4>Mobile and Desktop Apps</h4> <p>Dialpad has apps for both desktop and mobile, and I tested both. I appreciated how easy it was to communicate by voice or video across multiple devices. Dialpad’s apps are compatible with Windows and Mac operating systems and iOS and Android smart devices.</p> <h4>Customer Service</h4> <p>As part of my review process, I contacted Dialpad’s support team to get a better idea of what the customer service experience would be. I reached out with a question about a call feature to see how the agent would handle my concern. The team member was professional and thorough in their assistance, addressing my question completely.</p> <p>While this was my experience, I must note it may not be the case for everyone as certain support options might not be available according to your specific service plan. I also found that Dialpad’s AI bot, while useful for straightforward issues, might not be as helpful for specific problems that ultimately require a human support team member.</p> <h3>User’s Input</h3> <p>Jason Elliott, owner of Elliott System Partners, which specializes in consulting businesses on phone systems and contact centers, shared his thoughts with us:</p> <p>“Dialpad stands out as a highly technologically advanced phone system solution. The company embarked on the development of their proprietary artificial intelligence (AI) technology several years ago, well ahead of the prevailing trend. This strategic decision has endowed Dialpad with a heightened level of security, surpassing that of most of their competitors. Dialpad also boasts an extensive array of native integrations specifically tailored for CRMs, facilitating a streamlined and enhanced work environment for the employees, resulting in better experiences for the customers.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/dialpad-review/" target="_blank" rel="noopener">Dialpad review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Dialpad"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 2,421 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>The overall sentiment for Dialpad skews towards a mixed perception, with users acknowledging some positive aspects, particularly in customer service and features like AI-supported transcription and call summaries, which users find intuitive and useful for business operations. Dialpad’s integration capabilities with platforms like Zendesk and Clio, and its reliability for communication needs, are generally praised. However, numerous user experiences have been marred by issues such as poor call quality, difficulties in cancelling subscriptions, unexpected charges and subpar customer support. Many found these issues particularly frustrating and have raised concerns about misleading pricing practices and unfulfilled service promises.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>The overall sentiment for Dialpad skews towards a mixed perception, with users acknowledging some positive aspects, particularly in customer service and features like AI-supported transcription and call summaries, which users find intuitive and useful for business operations. Dialpad’s integration capabilities with platforms like Zendesk and Clio, and its reliability for communication needs, are generally praised. However, numerous user experiences have been marred by issues such as poor call quality, difficulties in cancelling subscriptions, unexpected charges and subpar customer support. Many found these issues particularly frustrating and have raised concerns about misleading pricing practices and unfulfilled service promises.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 40% Positive; 🟡 13% Neutral; 🔴 47% Negative</p> <p>Relative to other services, Dialpad is ranked 7 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 68% Positive; 🟡 14% Neutral; 🔴 18% Negative</p> <p>Ranked 3 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 70% Positive; 🟡 16% Neutral; 🔴 14% Negative</p> <p>Ranked 3 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 63% Positive; 🟡 27% Neutral; 🔴 10% Negative</p> <p>Ranked 2 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 35% Positive; 🟡 12% Neutral; 🔴 53% Negative</p> <p>Ranked 8 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 40% Positive; 🟡 13% Neutral; 🔴 47% Negative</p> <p>Relative to other services, Dialpad is ranked 7 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 68% Positive; 🟡 14% Neutral; 🔴 18% Negative</p> <p>Ranked 3 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 70% Positive; 🟡 16% Neutral; 🔴 14% Negative</p> <p>Ranked 3 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 63% Positive; 🟡 27% Neutral; 🔴 10% Negative</p> <p>Ranked 2 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 35% Positive; 🟡 12% Neutral; 🔴 53% Negative</p> <p>Ranked 8 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Dialpad"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Advanced AI features and analytics</li> <li>Modern, well-designed interface</li> <li>Includes team chat and video</li> </ul> </div> <div class="list-points cons"> <ul> <li>Video meetings have a 10-participant capacity</li> <li>SMS limitations</li> <li>Costlier than some alternatives</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="intermedia_unite_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Intermedia Unite","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Intermedia Unite","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409902","itemName":"Intermedia Unite","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4.7,"initialCost":0,"subscriptionCost":0}' id="intermedia_unite"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best for SMS Texting and International Calling</h2> <h3 class="card-title">Intermedia Unite</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://mktp.us/IntermediaUnite" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Generic Product Widget" data-product-name="Intermedia Unite" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for SMS Texting and International Calling" data-product-rating="4.7" data-product-offer="No" data-wp-postid="1409902" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" alt="Intermedia Unite"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.7</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 90%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing from </p> <div class="fact-value-wrapper"> <p class="fact-value">$27.99 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">33 countries</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://mktp.us/IntermediaUnite" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Generic Product Widget" data-product-name="Intermedia Unite" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for SMS Texting and International Calling" data-product-rating="4.7" data-product-offer="No" data-wp-postid="1409902" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/08/intermedia-unite-logo.png" alt="Intermedia Unite"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://mktp.us/IntermediaUnite" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Generic Product Widget" data-product-name="Intermedia Unite" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for SMS Texting and International Calling" data-product-rating="4.7" data-product-offer="No" data-wp-postid="1409902" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On Intermedia's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing from"> <div class="fact-value-wrapper"> <p class="fact-value">$27.99 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">33 countries</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Intermedia Unite"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Intermedia Unite is a unified communications platform that combines team-collaboration tools with some very useful VoIP tools. Most notably, it provides an impressive 33-country unlimited calling area and unlimited SMS texting in the U.S. on all plans. Many alternatives can’t match these calling and SMS capabilities on any plan, and Intermedia includes them on all.</p> <p>While it lacks advanced call center tools like monitoring and AI transcription, Intermedia’s IVR menus and call queues were more than sufficient for my team’s call handling needs. With video conferencing and team chat as well, Intermedia does a bit of everything. The only teams it may not fit are those prioritizing low cost, those who don’t want UCaaS or those seeking AI insights.</p> <p><img decoding="async" width="1655" height="885" class="wp-image-1409916" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Intermedia-Unite-Analytics-2.png" alt="Intermedia Unite’s analytics dashboard on desktop" /><em><small>The analytics portal tracks KPIs for individual users and the whole team.</small></em></p> <h4>General Features</h4> <p>I tested Intermedia Unite’s multiple communication channels across desktop and mobile devices, including voice, SMS, video and chat. While I found the app interface somewhat plain, it is easy to use and surprisingly diverse in its feature set.</p> <p>The customizable analytics dashboards have eye-catching visual displays, and they’re included with all plans. Along with wallboards that display daily call stats, these reports offer a big benefit to supervisors and remote teams. Further adding to the call center tools, Intermedia’s call queues, ring groups and IVR menus made it easy for me to build a robust call-handling system.</p> <p>Best of all was Intermedia’s unlimited texting. While most VoIP providers limit monthly texting to a restrictive 200 SMS per user, it was refreshing that I could send unlimited texts while using Intermedia. This unlocks unique marketing use cases, especially considering that Intermedia integrates with marketing platforms such as Salesforce.</p> <p><img decoding="async" width="1442" height="751" class="wp-image-1418158" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/intermediate.png" alt="Mobile and desktop views of Intermedia Unite team messaging" /><em><small>Intermedia Unite lets you send team chat messages, even when on a live call.</small></em></p> <h4>Customer Reviews</h4> <p>Intermedia has had decades to build its reputation as a communications service provider, garnering positive feedback in recent years. Satisfied customers had good experiences using the service and praised Intermedia’s straightforward pricing. The negative customer reviews referred to minor issues such as language barriers and the inability to deal with email spam. There was also mention of poor reception while traveling.</p> <h4>Pricing and Value</h4> <p>While the $27.99 starting price on Intermedia’s website may seem high, note that Intermedia has no contract, and this is with a monthly commitment. By that standard, Intermedia’s cost is on par with the rest of the UCaaS market. Companies that plan to take advantage of the 33-country unlimited calling area and unlimited SMS will receive excellent value with Intermedia.</p> <p>Even better, companies using Microsoft Teams can choose the “Unite for Teams Advanced” plan that begins at $22.99 monthly—a great deal for no-contract UCaaS.</p> <h4>Mobile and Desktop Apps</h4> <p>I downloaded and tested Unite on both desktop and mobile devices. Its apps are compatible with Windows and Apple computers or iOS and Android smartphones.</p> <h4>Customer Service</h4> <p>In my experience, customer support was very helpful and professional in offering assistance. There was a short wait over the phone and I connected with a team member after around 20 seconds. I also received a prompt email response to my service issue.</p> <h4>User’s Input</h4> <p>David Idle, CPO of Bigleaf Networks, a leading provider of network optimization solutions, also likes Intermedia Unite: “It has reliable performance, making it a robust unified communications platform. Pricing may be higher compared to some competitors, but it’s a solid choice for industries prioritizing reliability and security.”</p> <p><strong>Learn more: </strong>Read our <a href="https://www.forbes.com/advisor/business/software/intermedia-unite-review/" target="_blank" rel="noopener">Intermedia Unite review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Intermedia Unite"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/very_satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 267 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Intermedia’s VoIP services, including Intermedia Unite, have generally received positive feedback from users, with high reliability and a comprehensive range of features noted as key strengths. Users appreciate the system’s flexibility, ease of use and the ability to integrate with mobile and desktop devices, making it a solid choice for many businesses looking for robust communication solutions. While some users have experienced issues with support and the speed of management pages, the majority report satisfaction with the service’s performance and value, supported by effective customer service and technical support.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Intermedia’s VoIP services, including Intermedia Unite, have generally received positive feedback from users, with high reliability and a comprehensive range of features noted as key strengths. Users appreciate the system’s flexibility, ease of use and the ability to integrate with mobile and desktop devices, making it a solid choice for many businesses looking for robust communication solutions. While some users have experienced issues with support and the speed of management pages, the majority report satisfaction with the service’s performance and value, supported by effective customer service and technical support.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 62% Positive; 🟡 3% Neutral; 🔴 35% Negative</p> <p>Relative to other services, Intermedia Unite is ranked 2 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 75% Positive; 🟡 20% Neutral; 🔴 05% Negative</p> <p>Ranked 6 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 69% Positive; 🟡 21% Neutral; 🔴 10% Negative</p> <p>Ranked 4 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 86% Positive; 🟡 0% Neutral; 🔴 14% Negative</p> <p>Ranked 3 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 84% Positive; 🟡 5% Neutral; 🔴 11% Negative</p> <p>Ranked 2 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 62% Positive; 🟡 3% Neutral; 🔴 35% Negative</p> <p>Relative to other services, Intermedia Unite is ranked 2 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 75% Positive; 🟡 20% Neutral; 🔴 05% Negative</p> <p>Ranked 6 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 69% Positive; 🟡 21% Neutral; 🔴 10% Negative</p> <p>Ranked 4 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 86% Positive; 🟡 0% Neutral; 🔴 14% Negative</p> <p>Ranked 3 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 84% Positive; 🟡 5% Neutral; 🔴 11% Negative</p> <p>Ranked 2 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Intermedia Unite"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Unlimited calling to 33 countries</li> <li>Unlimited SMS</li> <li>Robust call-routing features on all plans</li> </ul> </div> <div class="list-points cons"> <ul> <li>Lacks AI features</li> <li>More expensive than some alternatives</li> <li>Unlimited calling area may be unnecessary for some teams</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="nextiva_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Nextiva","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Nextiva","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409951","itemName":"Nextiva","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4.6,"initialCost":0,"subscriptionCost":0}' id="nextiva"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best for Multichannel Customer Service</h2> <h3 class="card-title">Nextiva</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/nextiva-review/" data-component-title="Generic Product Widget" data-product-name="Nextiva" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Multichannel Customer Service" data-product-rating="4.6" data-product-offer="No" data-wp-postid="1409951" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2021/06/Nextiva-Logo-e1625645013206.png" alt="Nextiva"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.6</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 90%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$25 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">100 per month to unlimited, depending on plan</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/nextiva-review/" data-component-title="Generic Product Widget" data-product-name="Nextiva" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Multichannel Customer Service" data-product-rating="4.6" data-product-offer="No" data-wp-postid="1409951" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2021/06/Nextiva-Logo-e1625645013206.png" alt="Nextiva"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://www.forbes.com/advisor/business/software/nextiva-review/" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://www.forbes.com/advisor/business/software/nextiva-review/" data-component-title="Generic Product Widget" data-product-name="Nextiva" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Multichannel Customer Service" data-product-rating="4.6" data-product-offer="No" data-wp-postid="1409951" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/nextiva-review\/","clickType":"internal"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">Read Forbes' Review </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$25 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">100 per month to unlimited, depending on plan</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Nextiva"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Nextiva is a unique VoIP phone system because of the messaging channels it includes: live chat, messaging apps, social media, email and review platforms. For teams seeking to unify social media with your communication stack, or those who want to connect with customers across multiple mediums—Nextiva is a good value. In fact, it gives most call centers a run for their money.</p> <p>The phone system is solid too. I found it easy to use, with a drag-and-drop design tool for IVR setup. And the pricing structure lets you choose the specific features you want without paying for those you don’t. Companies seeking advanced features such as skills-based routing and AI capabilities still find a tough-to-beat price with Nextiva’s highest-tier Power Suite.</p> <p><img decoding="async" width="2698" height="1962" class="wp-image-1409977" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Nextiva-IVR-Flow-Setup.png" alt="Nextiva drag-and-drop IVR menu setup" /><em><small>Nextiva’s drag-and-drop setup tool helps you create IVR menus and chatbot conversation flows.</small></em></p> <h4>General Features</h4> <p>For all the communication channels it unifies, the Nextiva dashboard was surprisingly easy for me to understand and learn. A central inbox unifies all messaging channels and calls, so I always knew where to find my latest notifications.</p> <p>Nextiva’s dashboard lets you monitor review sites such as Yelp and Google Reviews, which is useful for just about any company. While many competitors only enable messaging apps such as WhatsApp, Nextiva lets you track your mentions and tags across social media channels such as X and Instagram, interacting with customers on these platforms—all from the Nextiva desktop. These channels make it much more than a phone system—it’s also a digital customer-service platform.</p> <p>The VoIP phone system itself is intuitive, with some unique features that competitors don’t have. While you can choose a low-cost plan with simple IVR, high-tier plans include skills-based routing that pulls customer data from your CRM system in real time, to match each caller with an agent best suited to help. The high-tier plan has a supervisor dashboard with AI call summaries for teams that want a full-fledged contact center.</p> <p><img decoding="async" width="1482" height="974" class="wp-image-1418185" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/james-maning.png" alt="Nextiva’s multichannel communication agent dashboard" /><em><small>Nextiva’s multichannel dashboard lets you call and message customers across platforms.</small></em></p> <h4>Customer Reviews</h4> <p>Nextiva is a popular VoIP provider with mostly positive reviews from customers. Users consider its software easy to use. References to the support team were mixed, with some claiming to have good experiences with sales and support agents, while others were frustrated. One area that concerned me was the claims of having difficulty canceling service.</p> <h4>Pricing and Value</h4> <p>Nextiva’s plans start at $25 monthly per user, with a monthly commitment. However, this price only includes digital communication channels: review sites such as Yelp, social media such as Instagram and X, and live chat that you can embed on your website. While a good value, this plan lacks VoIP.</p> <p>Nextiva’s VoIP phone system begins with the Core plan, costing $35 monthly per user. It’s nearly $10 costlier than alternatives such as Dialpad, but this is because Nextiva includes those unique communication channels that no one else offers. The Engage and Power Suite plans, at $50 and $75, respectively, add advanced call center features like queues and AI call transcription.</p> <p>For companies that want not just VoIP but digital messaging channels and social media, Nextiva offers unparalleled value. But teams that just want a simple phone system can find better value with many alternatives on our list.</p> <h4>Mobile and Desktop Apps</h4> <p>Nextiva’s app, NextivaONE, is compatible with Windows, Mac/iOS and Android devices. While there is some flexibility in accessing NextivaONE by phone or computer, it is crucial to note that your experience will vary.</p> <p>For instance, while I could easily log into the NextivaONE app through my web browser, the app would sometimes lag when loading or, in some cases, get caught in a log-in loop where you are directed back and forth between the app and mobile website.</p> <h4>Customer Service</h4> <p>I did not directly engage Nextiva’s customer service while testing the product. However, I did note that it offers 24/7 support uniformly across all plans. This means no matter which tier you commit to, you should expect to be able to reach a live agent. Being able to connect with Nextiva support by phone, email, and chat is helpful and makes the service stand apart from many competitors that charge extra for live agent access.</p> <h4>User’s Input</h4> <p>Alex Aristides, a VoIP expert and our advisory board member, said, “This company has a great all-in-one package, but it lacks many voice features and ease of use in comparison to the other companies here.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/nextiva-review/" target="_blank" rel="noopener">Nextiva review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Nextiva"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 3,226 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Nextiva generally receives mixed reviews from users who appreciate its knowledgeable and helpful customer service team, emphasizing the ease of setup and the friendly, professional assistance they received. Positive feedback often highlights the company’s service as reliable, user-friendly and beneficial for business communications. Conversely, some customers report issues with billing practices, including unexpected charges and auto-renewal of contracts without consent. Other frustrations include technical support, especially regarding SMS functionalities and call quality. Despite the criticisms, many users acknowledge good support and overall satisfaction with the service, yet caution about specific service policies.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Nextiva generally receives mixed reviews from users who appreciate its knowledgeable and helpful customer service team, emphasizing the ease of setup and the friendly, professional assistance they received. Positive feedback often highlights the company’s service as reliable, user-friendly and beneficial for business communications. Conversely, some customers report issues with billing practices, including unexpected charges and auto-renewal of contracts without consent. Other frustrations include technical support, especially regarding SMS functionalities and call quality. Despite the criticisms, many users acknowledge good support and overall satisfaction with the service, yet caution about specific service policies.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 47% Positive; 🟡 12% Neutral; 🔴 41% Negative</p> <p>Relative to other services, Nextiva is ranked 5 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 79% Positive; 🟡 5% Neutral; 🔴 16% Negative</p> <p>Ranked 1 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 65% Positive; 🟡 21% Neutral; 🔴 14% Negative</p> <p>Ranked 8 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 40% Positive; 🟡 39% Neutral; 🔴 21% Negative</p> <p>Ranked 8 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 59% Positive; 🟡 6% Neutral; 🔴 35% Negative</p> <p>Ranked 4 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 47% Positive; 🟡 12% Neutral; 🔴 41% Negative</p> <p>Relative to other services, Nextiva is ranked 5 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 79% Positive; 🟡 5% Neutral; 🔴 16% Negative</p> <p>Ranked 1 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 65% Positive; 🟡 21% Neutral; 🔴 14% Negative</p> <p>Ranked 8 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 40% Positive; 🟡 39% Neutral; 🔴 21% Negative</p> <p>Ranked 8 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 59% Positive; 🟡 6% Neutral; 🔴 35% Negative</p> <p>Ranked 4 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Nextiva"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Skills-based routing</li> <li>AI call transcription</li> <li>Unique digital messaging channels</li> </ul> </div> <div class="list-points cons"> <ul> <li>Lowest-tier plan doesn’t include calling or SMS</li> <li>Can feel more like a contact center than a phone system</li> <li>SMS limitations</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="grasshopper_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Grasshopper","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Grasshopper","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1409989","itemName":"Grasshopper","itemBrand":"Impact","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"Impact","coupon":"","secondaryCallout":"","starRatings":4.4,"initialCost":0,"subscriptionCost":0}' id="grasshopper"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best VoIP for Solopreneurs</h2> <h3 class="card-title">Grasshopper</h3> <div class="bottom-wrap"> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.4</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 90%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$18 per month for one line if billed monthly</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited SMS in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://grasshopper.o9o4.net/c/1955282/1765693/8652" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://grasshopper.o9o4.net/c/1955282/1765693/8652" data-component-title="Generic Product Widget" data-product-name="Grasshopper" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best VoIP for Solopreneurs" data-product-rating="4.4" data-product-offer="No" data-wp-postid="1409989" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/grasshopper.o9o4.net\/c\/1955282\/1765693\/8652","partnerName":"Impact"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On Grasshopper's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$18 per month for one line if billed monthly</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited SMS in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Grasshopper"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Grasshopper’s VoIP phone system is specifically designed for small teams and solopreneurs who need a simple phone system. It only includes basic features and call controls such as call forwarding, transfers and voicemail with transcription. While it lacks call-routing features such as IVR, Grasshopper outperforms many alternatives by providing unlimited calling and texting across the U.S. and Canada.</p> <p>Grasshopper’s ease of use and unlimited calling and texting make it a great fit for teams wanting to call and text—nothing else. However, its lack of call-routing tools and advanced features make it a poor fit for medium-to-large teams or those whose customers call for many different reasons.</p> <p><img decoding="async" width="2894" height="1596" class="wp-image-1410029" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Grasshopper-Active-Call.png" alt="Grasshopper live call display" /><em><small>Grasshopper’s live call display.</small></em></p> <h4>General Features</h4> <p>I found Grasshopper’s desktop and mobile apps intuitive due to their simplicity. The dashboard has only basic features: calling, texting, voicemail with transcription, call forwarding and transfers. It’s missing an IVR menu—which I consider a near-essential feature—but simultaneous call handling let me link multiple users’ numbers or extensions together. This ensured that I missed very few calls, and it’s sufficient for small teams that don’t have complex call-routing demands.</p> <p>The unlimited calling and SMS texting are great, especially for the price point. The Instant Response feature is cool too, letting users respond to new texts and missed calls with an auto-reply.</p> <p>Even though Grasshopper’s plans limit your team to a maximum of four phone numbers, the unlimited extensions and users on high-tier plans mean that multiple users can share a phone number for a low cost.</p> <p><img decoding="async" width="2888" height="1660" class="wp-image-1410026" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Grasshopper-Send-SMS.png" alt="Grasshopper SMS dashboard" /><em><small>Grasshopper’s SMS dashboard.</small></em></p> <h4>Customer Reviews</h4> <p>Grasshopper is a popular VoIP option among individuals and small business owners. Satisfied customers frequently mentioned that they enjoyed how simple and easy the service is while providing everything necessary to support a virtual business operation or remote work. They also enjoy its convenience and mention that it is priced fairly.</p> <p>Some customers had issues with poor call quality. I also noted a few Grasshopper customers found it difficult to connect with live agents.</p> <h4>Pricing and Value</h4> <p>Grasshopper starts at $18 monthly for one line and phone number, with a monthly commitment. It prices by the account—not by the user—so higher-tier plans cost $32 for one number with three extensions, or $70 for four business numbers and unlimited extensions. Each plan has the same features, along with unlimited calling and texting.</p> <p>These prices are a good value for companies that don’t need a separate number for each user. If you plan to use the extensions for multiple staff members to share one phone number, you can reduce your average cost down to $10 monthly per user. This is a steal, especially for those who capitalize on unlimited texting.</p> <h4>Mobile and Desktop Apps</h4> <p>Grasshopper has both desktop and mobile apps. When you create an account, Grasshopper will link your personal number to your new business number, after which you may make calls using the desktop or mobile app. Grasshopper apps are compatible with Windows and Mac for desktop and with Apple and Android-capable smartphones.</p> <p>I tested Grasshopper using both a laptop and phone and found it worked perfectly fine across both devices.</p> <h4>Customer Service</h4> <p>In my experience, getting the right assistance through Grasshopper’s customer service can be a bit of a lengthy process. It requires accessing a help article most relevant to your issue. If the article does not solve your problem, you are directed to click the “Contact Us” link, after which you will be given a case number. You can opt to skip certain steps by contacting the toll-free support number. When I called, I was connected to a support team member within seconds.</p> <h4>User’s Input</h4> <p>Jason Elliott, owner of Elliott System Partners, which specializes in consulting businesses on phone systems and contact centers, shared his thoughts with us:<br />“Grasshopper is a distinctive and cost-effective solution tailored specifically for small businesses, particularly startups. It boasts a simple, user-friendly interface that facilitates seamless navigation. The streamlined call-forwarding functionality enables the elimination of app downloads unless the need arises to engage in text-based communication through the Grasshopper business number. Furthermore, incoming voicemails can be conveniently emailed, thereby obviating the necessity for callers to leave messages on personal mobile devices.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/grasshopper-review/" target="_blank" rel="noopener">Grasshopper review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Grasshopper"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/unsatisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 724 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Overall, Grasshopper garners mixed to negative feedback from users, with common issues revolving around poor customer service, difficulties with cancellation and unexpected charges. Although some users find the service to be reliable and affordable for small businesses, others report frequent technical problems, such as dropped calls, inaccurate billing and issues with call forwarding and voicemail. Many users express frustration with the difficulty of contacting customer service and the lack of responsiveness and support when issues arise, leading to a sense of dissatisfaction with the overall service.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Overall, Grasshopper garners mixed to negative feedback from users, with common issues revolving around poor customer service, difficulties with cancellation and unexpected charges. Although some users find the service to be reliable and affordable for small businesses, others report frequent technical problems, such as dropped calls, inaccurate billing and issues with call forwarding and voicemail. Many users express frustration with the difficulty of contacting customer service and the lack of responsiveness and support when issues arise, leading to a sense of dissatisfaction with the overall service.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 5% Positive; 🟡 4% Neutral; 🔴 91% Negative</p> <p>Relative to other services, Grasshopper is ranked 10 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 16% Positive; 🟡 9% Neutral; 🔴 75% Negative</p> <p>Ranked 10 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 41% Positive; 🟡 8% Neutral; 🔴 51% Negative</p> <p>Ranked 10 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 0% Positive; 🟡 0% Neutral; 🔴 10% Negative</p> <p>Ranked 10 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 13% Positive; 🟡 6% Neutral; 🔴 81% Negative</p> <p>Ranked 7 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 5% Positive; 🟡 4% Neutral; 🔴 91% Negative</p> <p>Relative to other services, Grasshopper is ranked 10 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 16% Positive; 🟡 9% Neutral; 🔴 75% Negative</p> <p>Ranked 10 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 41% Positive; 🟡 8% Neutral; 🔴 51% Negative</p> <p>Ranked 10 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 0% Positive; 🟡 0% Neutral; 🔴 10% Negative</p> <p>Ranked 10 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 13% Positive; 🟡 6% Neutral; 🔴 81% Negative</p> <p>Ranked 7 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Grasshopper"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Simple interface</li> <li>Unlimited SMS</li> <li>VoIP and Wi-Fi calling</li> </ul> </div> <div class="list-points cons"> <ul> <li>Lacks useful routing features</li> <li>Minimal analytics and insights</li> <li>Only offers phone numbers from the U.S.</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="zoom_phone_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Zoom Phone","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Zoom Phone","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1410040","itemName":"Zoom Phone","itemBrand":"Impact","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"Impact","coupon":"","secondaryCallout":"","starRatings":4.2,"initialCost":0,"subscriptionCost":0}' id="zoom_phone"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best Budget-Friendly VoIP Service</h2> <h3 class="card-title">Zoom Phone</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" data-component-title="Generic Product Widget" data-product-name="Zoom Phone" data-product-category="NA" data-product-position="NA" data-product-badge="Best Budget-Friendly VoIP Service" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410040" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/zoom.sjv.io\/c\/1955282\/1844391\/17910?trafcat=US","partnerName":"Impact"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/04/Logo-2.png" alt="Zoom Phone"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.2</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 80%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$10 monthly per user metered, $15 unlimited calling</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" data-component-title="Generic Product Widget" data-product-name="Zoom Phone" data-product-category="NA" data-product-position="NA" data-product-badge="Best Budget-Friendly VoIP Service" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410040" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/zoom.sjv.io\/c\/1955282\/1844391\/17910?trafcat=US","partnerName":"Impact"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/04/Logo-2.png" alt="Zoom Phone"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US" data-component-title="Generic Product Widget" data-product-name="Zoom Phone" data-product-category="NA" data-product-position="NA" data-product-badge="Best Budget-Friendly VoIP Service" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410040" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/zoom.sjv.io\/c\/1955282\/1844391\/17910?trafcat=US","partnerName":"Impact"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On Zoom's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$10 monthly per user metered, $15 unlimited calling</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Zoom Phone"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>While Zoom is best-known for its video conferencing, the provider’s VoIP phone system offers a really good value overall. The $15-monthly-per-user plan, with unlimited calling and texting in the U.S., is as low as you’ll find, and each plan comes with lots of features. Any Zoom plan includes unlimited IVR, call queues and call monitoring with whisper and barge.</p> <p>Zoom Phone also doubles as a UCaaS platform, since it includes team chat and connects seamlessly with Zoom’s video meetings. Its main limitations are that Zoom Phone doesn’t offer video meetings, advanced analytics or AI call features—so teams that are seeking these advanced capabilities should look elsewhere.</p> <p><img decoding="async" class="wp-image-1410066" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Zoom-Outbound-Call-1.png" alt="Zoom dial pad and call history" width="100%" /><em><small>Zoom’s dial pad and call history display.</small></em></p> <h4>General Features</h4> <p>Zoom Phone’s features are among the most comprehensive on our list. It’s more of a UCaaS platform than a pure phone system, since all plans include team chat. The desktop app display is simple and familiar, especially for those who have used Zoom before. The team chat tab feels similar to Slack, with messaging, file sharing and the option to jump into meetings. I got the hang of my calling, texting and messaging workflows almost immediately when I began using Zoom.</p> <p><img decoding="async" width="1999" height="1169" class="wp-image-1418229" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/team-chat.jpg" alt="Zoom team chat interaction with GIF and text" /><em><small>Zoom’s team chat includes rich text formatting options, GIFs and emoji reactions.</small></em></p> <p>The call center features are robust as well: unlimited IVR menus that are easy to set up, plus call queues. This means that Zoom can support teams with multiple departments and complex routing needs. Call monitoring tools—whisper, barge and takeover—let supervisors support new agents and observe queue activity. Zoom Phone has a good balance between team collaboration, call center tools and an intuitive feel.</p> <h4>Customer Reviews</h4> <p>Zoom continues to enjoy a largely positive reputation among VoIP or video conferencing customers in the post-pandemic era, indicating that it remains a leader in the cloud communication industry. Customers have good things to say about Zoom’s call quality. They also like the available integrations and feel the service is very easy to use, especially if you’re already familiar with digital voice and video meetings.</p> <p>A few customers felt the interface was a bit clunky and not as visually appealing as some alternatives. Meanwhile, some customers experienced a slight learning curve as they were new to Zoom. Connection quality was reportedly an issue, which I think suggests Zoom may not be the best choice for anyone without a stable high-speed internet connection.</p> <h4>Pricing and Value</h4> <p>Zoom’s Metered plan begins at $10 monthly per user with per-minute call pricing—which is tied for the lowest rate on our list. The cool thing is, this plan still includes Zoom Phone’s comprehensive routing features, making it a great value for teams with low call volumes. At $15 monthly per user, the US & Canada Unlimited plan is a good value for teams of any size, with unlimited calling and a price that’s still strongly on the low side, compared to other VoIP systems.</p> <h4>Mobile and Desktop Apps</h4> <p>Zoom has apps downloadable to desktop and mobile devices, compatible with Windows and Mac on PCs or iOS and Android on phones and tablets. I appreciated the ability to use Zoom to place calls through laptops or smartphones; I only wish that the call quality could have been a little better.</p> <h4>Customer Service</h4> <p>I reached out to Zoom’s support team for help with my account. While my own experience was positive and the agent was knowledgeable and polite, the ability to connect with a member of the support team readily could vary based on your service plan. Zoom does offer 24/7 support to standalone Phone customers.</p> <h4>User’s Input</h4> <p>David Idle, CPO of Bigleaf Networks, a leading provider of network optimization solutions, chimed in on Zoom Phone:<br />“It has seamless integration with Zoom’s video conferencing platform. But it’s relatively new to the market, so it may lack some advanced features. I think it’s best suited for businesses already utilizing Zoom for collaboration needs.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/zoom-phone-review/" target="_blank" rel="noopener">Zoom Phone review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Zoom Phone"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 967 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Zoom Phone, a VoIP product, receives mixed reviews from users, citing both its ease of setup and the comprehensive range of features as notable positives. Users appreciate its integration with Zoom’s video services and the straightforwardness of its management interface. However, consistent concerns about the lack of robust customer support and unresolved technical issues, such as call quality and administrative complexity, temper user satisfaction. While some find Zoom Phone reliable and cost-effective compared to competitors, others report dissatisfaction with support response times and feature limitations, reflecting a varied user experience overall.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Zoom Phone, a VoIP product, receives mixed reviews from users, citing both its ease of setup and the comprehensive range of features as notable positives. Users appreciate its integration with Zoom’s video services and the straightforwardness of its management interface. However, consistent concerns about the lack of robust customer support and unresolved technical issues, such as call quality and administrative complexity, temper user satisfaction. While some find Zoom Phone reliable and cost-effective compared to competitors, others report dissatisfaction with support response times and feature limitations, reflecting a varied user experience overall.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability, Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 54% Positive; 🟡 24% Neutral; 🔴 22% Negative</p> <p>Relative to other services, Zoom Phone is ranked 4 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 74% Positive; 🟡 14% Neutral; 🔴 12% Negative</p> <p>Ranked 5 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 50% Positive; 🟡 36% Neutral; 🔴 14% Negative</p> <p>Ranked 2 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 71% Positive; 🟡 18% Neutral; 🔴 11% Negative</p> <p>Ranked 4 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 60% Positive; 🟡 21% Neutral; 🔴 19% Negative</p> <p>Ranked 3 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability, Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 54% Positive; 🟡 24% Neutral; 🔴 22% Negative</p> <p>Relative to other services, Zoom Phone is ranked 4 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 74% Positive; 🟡 14% Neutral; 🔴 12% Negative</p> <p>Ranked 5 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 50% Positive; 🟡 36% Neutral; 🔴 14% Negative</p> <p>Ranked 2 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 71% Positive; 🟡 18% Neutral; 🔴 11% Negative</p> <p>Ranked 4 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 60% Positive; 🟡 21% Neutral; 🔴 19% Negative</p> <p>Ranked 3 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Zoom Phone"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Low pricing</li> <li>Comprehensive features on all plans</li> <li>Intuitive interface</li> </ul> </div> <div class="list-points cons"> <ul> <li>No video included</li> <li>Must pay add-on fee for toll-free number</li> <li>Lacks advanced analytics</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="8x8_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"8×8","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"8×8","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1410059","itemName":"8×8","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4.2,"initialCost":0,"subscriptionCost":0}' id="88"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best Contact Center Features</h2> <h3 class="card-title">8×8</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/8x8-review/" data-component-title="Generic Product Widget" data-product-name="8×8" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Contact Center Features" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410059" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/07/1200px-8x8_logo_2016.svg-1.png" alt="8×8"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.2</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 80%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$25 monthly per user with a monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">14 or 48 countries, depending on plan</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited SMS in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/8x8-review/" data-component-title="Generic Product Widget" data-product-name="8×8" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Contact Center Features" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410059" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/07/1200px-8x8_logo_2016.svg-1.png" alt="8×8"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://www.forbes.com/advisor/business/software/8x8-review/" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://www.forbes.com/advisor/business/software/8x8-review/" data-component-title="Generic Product Widget" data-product-name="8×8" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best Contact Center Features" data-product-rating="4.2" data-product-offer="No" data-wp-postid="1410059" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/8x8-review\/","clickType":"internal"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">Read Forbes' Review </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$25 monthly per user with a monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">14 or 48 countries, depending on plan</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Unlimited SMS in the U.S. and Canada</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"8×8"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>8×8 is a VoIP and UCaaS solution with a good variety of contact center tools to customize your customer-support strategy. It has video and team chat for internal collaboration, the essential call-routing tools, and it transitions easily into 8×8’s higher-tier contact center plans. Teams that may want to scale up to a contact center down the line will find the future transition much easier with 8×8.</p> <p>Perhaps most notable with 8×8 is its unlimited calling area, which covers 14 or 48 countries, depending on which plan you choose. Paired with unlimited texting in the U.S., the calling and texting functionality make 8×8 a good value for its price. If you plan to take advantage of the contact center features too, 8×8 is a top choice.</p> <p><img decoding="async" width="1494" height="800" class="wp-image-1418245" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/88.png" alt="8x8 dial pad and call logs" /><em><small>8×8’s dial pad and call logs.</small></em></p> <h4>General Features</h4> <p>8×8’s services span unified communication and contact center capabilities. I directly tested its voice, business chat and video conferencing features and appreciated its high-quality visual and sound components. I was especially impressed with its massive 500-participant video capacity and ability to livestream meetings on YouTube, which can help organizations reach a much wider audience than standard conferencing tools. 8×8’s video meetings are engaging too, with features such as live polls and breakout rooms.</p> <p>You can create unlimited IVR menus and call queues, with call monitoring and real-time analytics for supervisors. These features made it feel like I was running a mini contact center. And 8×8 offers contact center plans that just build on the UCaaS platform, which is a great option for scaling teams.</p> <p><img decoding="async" width="1489" height="802" class="alignnone size-full wp-image-1410088" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/8x8-View-Contact-Information.png" alt="8x8-View-Contact-Information.png" /><em><small>Sending an SMS and viewing contact profile in 8×8.</small></em></p> <h4>Customer Reviews</h4> <p>8×8 is one of the more established UCaaS providers, having serviced businesses of all sizes for decades. The feedback I found was largely positive, with customers mentioning 8×8’s excellent call quality and plan features. There was also praise for 8×8’s customer support and how agents assisted in navigating any issues as they arose, as it matched my own experience.</p> <p>There has been a recent shift in feelings regarding 8×8, particularly whether it is a good fit for smaller businesses. A growing number of customers feel that 8×8’s focus is primarily on enterprise-level companies, with some expressing frustration over transparency in pricing and plan details.</p> <h4>Pricing and Value</h4> <p>While 8×8 doesn’t publicize pricing information, I contacted them and went through the signup process to find out what plans cost. The basic X2 plan costs $25 monthly per user. With a 14-country unlimited calling area, unlimited SMS and IVR menus, this is a good value for teams that want team collaboration and plan to take advantage of the large calling area. The X4 plan costs $40 monthly per user, which seems overpriced to me—even with its impressive 48-country calling area.</p> <h4>Mobile and Desktop Apps</h4> <p>8×8 offers both desktop and mobile apps for download. I was able to test the mobile app 8×8 Work, which supports voice, messaging, voicemail, call recording, and parked call features. 8×8 Work is also available for desktop and offers similar functionality, making it possible to call, text, or chat across multiple devices.</p> <h4>Customer Service</h4> <p>In my experience, 8×8 customer support was very knowledgeable and helpful. It was fast, efficient and among the most positive experiences when testing customer support for VoIP services. When seeking assistance, I was able to connect with 8×8 support over the phone and also through chat.</p> <h4>User’s Input</h4> <p>Joel Wolfe, president and founder of HiredSupport, used 8×8 for his company:<br />“I found 8×8 to be a good option when interacting with my marketing department. There was no need to switch platforms, as an in-app feature helped us to communicate seamlessly. It has excellent call quality; there was no background noise during the call, even though I was stuck in traffic.”</p> <p><strong>Learn more: </strong>Read our <a href="https://www.forbes.com/advisor/business/software/8x8-review/" target="_blank" rel="noopener">8×8 review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"8×8"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/neutral.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 1,559 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>The feedback on 8×8’s VoIP services is highly polarized, with users expressing both satisfaction and significant dissatisfaction. While some users appreciate the product for its reliability, features and user-friendliness, others report numerous issues, particularly concerning customer support and billing practices. The overall sentiment is mixed, highlighting a disconnect between the potential benefits of the service and the execution of its support and customer relations, with many citing challenges in reaching support or resolving technical and billing issues.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>The feedback on 8×8’s VoIP services is highly polarized, with users expressing both satisfaction and significant dissatisfaction. While some users appreciate the product for its reliability, features and user-friendliness, others report numerous issues, particularly concerning customer support and billing practices. The overall sentiment is mixed, highlighting a disconnect between the potential benefits of the service and the execution of its support and customer relations, with many citing challenges in reaching support or resolving technical and billing issues.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 39% Positive; 🟡 47% Neutral; 🔴 14% Negative</p> <p>Relative to other services, 8×8 is ranked 6 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 58% Positive; 🟡 13% Neutral; 🔴 29% Negative</p> <p>Ranked 4 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 58% Positive; 🟡 20% Neutral; 🔴 22% Negative</p> <p>Ranked 9 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 47% Positive; 🟡 3% Neutral; 🔴 50% Negative</p> <p>Ranked 9 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 39% Positive; 🟡 11% Neutral; 🔴 50% Negative</p> <p>Ranked 5 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 39% Positive; 🟡 47% Neutral; 🔴 14% Negative</p> <p>Relative to other services, 8×8 is ranked 6 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 58% Positive; 🟡 13% Neutral; 🔴 29% Negative</p> <p>Ranked 4 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 58% Positive; 🟡 20% Neutral; 🔴 22% Negative</p> <p>Ranked 9 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 47% Positive; 🟡 3% Neutral; 🔴 50% Negative</p> <p>Ranked 9 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 39% Positive; 🟡 11% Neutral; 🔴 50% Negative</p> <p>Ranked 5 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"8×8"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Unlimited SMS in the U.S.</li> <li>All-in-one plans for video, voice and chat</li> <li>Unlimited domestic and international calling to at least 14 countries.</li> </ul> </div> <div class="list-points cons"> <ul> <li>Access to apps isn’t automatic.</li> <li>Pricing doesn’t favor very small teams</li> <li>Security measures can lead to frequently needing to log back into your account</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="aircall_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Aircall","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Aircall","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1410061","itemName":"Aircall","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":4,"initialCost":0,"subscriptionCost":0}' id="aircall"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best Inbound Call Management</h2> <h3 class="card-title">Aircall</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/aircall-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/aircall-review/" data-component-title="Generic Product Widget" data-product-name="Aircall" data-product-category="NA" data-product-position="NA" data-product-badge="Best Inbound Call Management" data-product-rating="4" data-product-offer="No" data-wp-postid="1410061" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/aircall-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/06/aircall-1-removebg-preview.png" alt="Aircall"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.0</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 80%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings are calculated based on fees, rates, rewards and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$40 per license per month if billed monthly</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">4,000 outbound SMS per month</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://www.forbes.com/advisor/business/software/aircall-review/" class="add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="NA" data-link-placement="Image Link" data-url="https://www.forbes.com/advisor/business/software/aircall-review/" data-component-title="Generic Product Widget" data-product-name="Aircall" data-product-category="NA" data-product-position="NA" data-product-badge="Best Inbound Call Management" data-product-rating="4" data-product-offer="No" data-wp-postid="1410061" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/aircall-review\/","clickType":"internal"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2022/06/aircall-1-removebg-preview.png" alt="Aircall"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://www.forbes.com/advisor/business/software/aircall-review/" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://www.forbes.com/advisor/business/software/aircall-review/" data-component-title="Generic Product Widget" data-product-name="Aircall" data-product-category="NA" data-product-position="NA" data-product-badge="Best Inbound Call Management" data-product-rating="4" data-product-offer="No" data-wp-postid="1410061" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/business\/software\/aircall-review\/","clickType":"internal"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">Read Forbes' Review </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$40 per license per month if billed monthly</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S. and Canada</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">4,000 outbound SMS per month</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Aircall"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Aircall is one of the more expensive VoIP phone systems, providing unlimited calling and a high texting limit—no team chat or video. But for its high price, Aircall offers some one-of-a-kind features: a shared call inbox, flexible call distribution rules, simultaneous calls on one number and queue callbacks. These tools give Aircall unique value for customer service and sales teams that want to provide high-level phone service without paying for a complete contact center.</p> <p><img decoding="async" width="1242" height="976" class="wp-image-1410114" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Aircall-Call-Timeline.png" alt="Call timeline for a self-service IVR call with Aircall" /><em><small>Aircall provides a detailed log for each call you receive, even those that reach IVR.</small></em></p> <h4>General Features</h4> <p>Aircall’s app has a noticeably modern feel that’s user-friendly and pleasant to use. It stands out with a nice array of call handling features: not just the usual IVR and call queues but a shared call inbox that let me share call and SMS responsibility with teammates. Queue callbacks are another unique feature that Aircall includes, so customers can leave a callback number without having to wait online.</p> <p>Further, Aircall includes an auto dialer, which streamlines outbound sales efforts. With its abundance of integrations—including popular CRM systems—Aircall makes a cost-effective and robust system for inbound customer service and proactive sales use cases.</p> <p> </p> <p><img decoding="async" width="1534" height="870" class="wp-image-1418303" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/olivia-davis.png" alt="Set up user call preferences in the Aircall dashboard" /><em><small>Setting up an agent’s call preferences in the Aircall dashboard.</small></em></p> <h4>Customer Reviews</h4> <p>Customer reviews for Aircall are largely positive. Customers find the interface to be attractive and modern. Although some reviewers find Aircall’s pricing a bit expensive, many consider it a good value for money. What negative reviews I did find focused on call and performance issues. For instance, some past customers disliked the lack of spam call protection. Meanwhile, others felt that the Aircall didn’t suit solopreneurs and small business owners.</p> <h4>Pricing and Value</h4> <p>Aircall starts at $40 monthly per user with a monthly commitment, making it one of the most expensive phone systems on our list. However, the extra cost comes from the unique customer-service features such as a shared call inbox and call transcriptions. Still, the $40 price point seems like a poor value.</p> <p>On that same line, Aircall’s $70 monthly Professional plan costs almost as much as some call centers. However, this plan offers nearly full call center capabilities—with queue callbacks and a power dialer. This plan offers a good value for sales and customer service teams that make a lot of calls per day, but teams seeking a simple phone system will end up paying for features they won’t use.</p> <h4>Mobile and Desktop Apps</h4> <p>The Aircall apps are downloadable through Google Play and the App Store. The service also provides desktop software compatible with Windows and Mac devices; however, it does not work with Chromebook or Linux operating systems.</p> <h4>Customer Service</h4> <p>I reached out to the customer service team for help with setting up an Aircall account. The team member was very patient and helpful and provided all the information necessary for using the service. Moreover, I consider Aircall’s help center knowledge base to be very detailed and useful in getting the most out of its product.</p> <h4>User’s Input</h4> <p>Joel Wolfe, president and founder of HiredSupport, shared his experience with using Aircall:<br />“Running a company means getting everyone involved and this is what Aircall is all about. I acquired one local number and added additional contacts for just $6 per month. Its ease of use is what makes it special. All the adjustments I need to make can be done through the dashboard.”</p> <p><strong>Learn more: </strong>Read our full <a href="https://www.forbes.com/advisor/business/software/aircall-review/" target="_blank" rel="noopener">Aircall review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Aircall"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 1,704 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Aircall receives mixed feedback with strengths in its user-friendly interface and seamless CRM integrations, making it a popular choice for small businesses and teams needing reliable call management. Many users appreciate its call quality, ease of use and integration capabilities, contributing positively to business communications. However, there are recurring concerns about customer service, billing practices and call reliability, with several users experiencing challenges in customer support responsiveness and issues with call stability, such as dropped calls or interruptions. While some users commend its responsive support and operational capabilities, others report frustrations with technical support and unexpected billing charges, indicating room for improvement in these areas.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Aircall receives mixed feedback with strengths in its user-friendly interface and seamless CRM integrations, making it a popular choice for small businesses and teams needing reliable call management. Many users appreciate its call quality, ease of use and integration capabilities, contributing positively to business communications. However, there are recurring concerns about customer service, billing practices and call reliability, with several users experiencing challenges in customer support responsiveness and issues with call stability, such as dropped calls or interruptions. While some users commend its responsive support and operational capabilities, others report frustrations with technical support and unexpected billing charges, indicating room for improvement in these areas.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 60% Positive; 🟡 9% Neutral; 🔴 31% Negative</p> <p>Relative to other services, Aircall is ranked 3 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 81% Positive; 🟡 5% Neutral; 🔴 14% Negative</p> <p>Ranked 2 out of 10<br /><strong>Features and Functionality:</strong></p> <p>🟢 80% Positive; 🟡 12% Neutral; 🔴 8% Negative</p> <p>Ranked 5 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 89% Positive; 🟡 7% Neutral; 🔴 4% Negative</p> <p>Ranked 1 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 15% Positive; 🟡 6% Neutral; 🔴 79% Negative</p> <p>Ranked 10 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 60% Positive; 🟡 9% Neutral; 🔴 31% Negative</p> <p>Relative to other services, Aircall is ranked 3 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 81% Positive; 🟡 5% Neutral; 🔴 14% Negative</p> <p>Ranked 2 out of 10<br /><strong>Features and Functionality:</strong></p> <p>🟢 80% Positive; 🟡 12% Neutral; 🔴 8% Negative</p> <p>Ranked 5 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 89% Positive; 🟡 7% Neutral; 🔴 4% Negative</p> <p>Ranked 1 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 15% Positive; 🟡 6% Neutral; 🔴 79% Negative</p> <p>Ranked 10 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Aircall"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Unlimited calling within the U.S. and Canada</li> <li>Access to more than 100 integrations</li> <li>Unique customer service and sales features</li> </ul> </div> <div class="list-points cons"> <ul> <li>Very expensive compared to other options</li> <li>Essentials plan isn’t exceptionally feature-rich</li> <li>No team chat or video</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="ooma_office_section" class="article-section toc-section-element toc-element hide-section-title" > <div class="section-content wysiwyg-content blue-bullets "> <div data-mktp-container='{"componentTitle":"Ooma Office","componentType":"Generic Product"}'> <section class="generic-widget-wrapper" id="genericProductWidget2021" data-generic-widget="root" data-mktp-container='{"componentTitle":"Ooma Office","componentType":"Generic Product"}'> <div class="exclude-eds cc-wrapper toc-product-element toc-element" data-mktp-product='{"itemId":"1410062","itemName":"Ooma Office","itemBrand":"Impact","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"Impact","coupon":"","secondaryCallout":"","starRatings":4,"initialCost":0,"subscriptionCost":0}' id="ooma_office"> <div class="featured-widget-label"></div> <div class="cc-wrapper-inner shadow-effect "> <div class="card-top-wrap"> <div class="left"> <h2 class="card-best-for">Best for Toll-Free Service</h2> <h3 class="card-title">Ooma Office</h3> <div class="bottom-wrap"> <div class="card-image-wrapper"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" data-component-title="Generic Product Widget" data-product-name="Ooma Office" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Toll-Free Service" data-product-rating="4" data-product-offer="No" data-wp-postid="1410062" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/11/Ooma_Logo-e1702982808625.png" alt="Ooma Office"></a></div> <div class="card-rating has-tooltip"> <div class="left-wrap"> <div class="rating-value">4.0</div> </div> <div class="right-wrap"> <div class="cc-rating-wrapper"><span class="cc-rating" style="width: 80%;"></span></div> <div class="rating-logo"><img decoding="async" loading="lazy" width="85" height="12" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/fb-rating-logo.svg" alt="Forbes Advisor"><span class="icon-tooltip icon-info"></span></div> </div> <div class="card-rating-tooltip">Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.</div> </div> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="">Pricing From </p> <div class="fact-value-wrapper"> <p class="fact-value">$19.95 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">Unlimited Calling Area </p> <div class="fact-value-wrapper"> <p class="fact-value">U.S., Canada and Mexico</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="">SMS Limitations </p> <div class="fact-value-wrapper"> <p class="fact-value">Zero to 1,000 SMS per month, depending on plan</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="right"> <div class="card-image-wrapper"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" class="add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="NA" data-link-placement="Image Link" data-url="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" data-component-title="Generic Product Widget" data-product-name="Ooma Office" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Toll-Free Service" data-product-rating="4" data-product-offer="No" data-wp-postid="1410062" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Image Link","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><img decoding="async" loading="lazy" width="125" height="70" class="card-image" src="https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2023/11/Ooma_Logo-e1702982808625.png" alt="Ooma Office"></a></div> <div class="btn-wrap primary-cta-btn-wrap"><a href="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" class="apply-now c-button add-generic-widget-tid-attribute track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://ooma.vqi8.net/c/1955282/1318530/8762?subId1=%7Btoken%7D" data-component-title="Generic Product Widget" data-product-name="Ooma Office" data-product-category="Best VoIP Services" data-product-position="NA" data-product-badge="Best for Toll-Free Service" data-product-rating="4" data-product-offer="No" data-wp-postid="1410062" data-product-id="NA" data-product-segment="NA" data-mktp-conversion='{"clickText":"Learn More","clickUrl":"https:\/\/ooma.vqi8.net\/c\/1955282\/1318530\/8762?subId1=%7Btoken%7D","partnerName":"Impact"}' ><span>Learn More </span><img decoding="async" loading="lazy" width="32" height="32" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/right-arrow.svg" alt="Arrow" ></a></p> <div class="secure-site-txt">On Ooma's Website </div> </div> </div> <div class="mobile-fact-wrapper"> <div class="facts-wrapper"> <div class="facts "> <p class="fact" data-attribute-label="Pricing From"> <div class="fact-value-wrapper"> <p class="fact-value">$19.95 monthly per user with monthly commitment</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="Unlimited Calling Area"> <div class="fact-value-wrapper"> <p class="fact-value">U.S., Canada and Mexico</p> <p class="fact-value-light"> </div> </div> <div class="facts "> <p class="fact" data-attribute-label="SMS Limitations"> <div class="fact-value-wrapper"> <p class="fact-value">Zero to 1,000 SMS per month, depending on plan</p> <p class="fact-value-light"> </div> </div> </div> </div> </div> <div class="card-bottom-wrap"> <div class="tab-content-wrapper"> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Expert Take","clickType":"Accordion","referenceText":"Ooma Office"}' >Expert Take</div> <div class="c-tab--content list-points"> <p>Ooma offers a basic phone system that focuses on VoIP calling—other channels such as video, SMS and team chat are only included with higher-tier plans. The interface feels a bit outdated, but all plans have the essential routing features: voicemail, IVR menus and ring groups. Beyond its price, one of Ooma’s drawbacks is that the low-tier Essentials plan is mobile only, since the desktop app only comes with higher-tier plans.</p> <p>On the plus side, Ooma makes a good choice for teams focused on providing toll-free numbers for customers. Each user sign-up includes a free toll-free number and 500 toll-free minutes. For this reason, I’d recommend Ooma for teams prioritizing toll-free service who don’t mind missing out on other communication channels.</p> <p><img decoding="async" width="1143" height="752" class="wp-image-1410124" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Ooma-Desktop-App.jpg" alt="Ooma contact list and customer info" /><em><small>Ooma contact list and customer profile.</small></em></p> <h4>General Features</h4> <p>When using Ooma Office, I did not enjoy the user interface. Visually, it felt outdated and dark, though it was simple to use. I was able to set up IVR menus and ring groups for a decently intricate call-routing system. The low-tier Essentials plan unfortunately does not include a desktop app, voicemail transcription, SMS texting, video or team chat. These features are all included with higher-tier plans, which makes the Essentials plan feel very bare bones.</p> <p>Even for those using the high-tier plans, Ooma’s features did not impress me. The video meetings only have screen sharing and chat—no other engaging features—which limits their utility for team collaboration.</p> <p>However, I used Ooma to make a few calls to Mexico and found the audio quality to be good. I appreciated that the unlimited calling area includes not just the U.S. and Canada, but Mexico too.</p> <p><img decoding="async" width="1148" height="839" class="wp-image-1410120" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/11/Ooma-Voicemail-Transcription.jpg" alt=" Ooma voicemail log with audio transcription" /><em><small>Ooma voicemail log with audio transcription.</small></em></p> <h4>Customer Reviews</h4> <p>Customers had positive feedback for Ooma Office’s software, stating that they appreciated the service’s phone quality and features. Reviews also praised the customer support team and felt that the VoIP provider offered great service overall. Although customer feedback has been mostly positive, some claim that older reviews do not represent the current state of Ooma Office’s product or service, with concern that there has been a loss of quality.</p> <p>There were a few unhappy customers who claimed Ooma’s accounts and apps lack the appropriate connectivity across devices, impacting user experience (UX) negatively. Moreover, others have expressed that Ooma might not be a good fit for sole proprietors.</p> <h4>Pricing and Value</h4> <p>Ooma Office starts at $19.95 per user per month, which is about average for a monthly commitment. Some providers, including Google Voice and Zoom, offer cheaper rates with a wider variety of features than Ooma has—especially since Ooma’s low-tier plan is mobile only and doesn’t have SMS. While Ooma’s higher-tier plans add SMS, a desktop app and other communication channels, you’re still more likely to find good value with another provider.<br />The main thing that sets Ooma’s value apart from alternatives is its toll-free offering: a free toll-free number and 500 toll-free minutes with each sign-up.</p> <h4>Mobile and Desktop Apps</h4> <p>Ooma provides a downloadable version of its app for mobile called Ooma Telo. It is available for existing customers at no additional cost while new customers can use Telo following a one-time purchase. The app helps ensure you avoid missed calls, allows you to check voicemail messages easily and can potentially save on international calling.</p> <h4>Customer Service</h4> <p>I found the Ooma sales and support team to be very helpful. The company took a very proactive approach to ensuring I had the best possible experience with their service. For instance, a sales team member contacted me after signup to check that the process went smoothly and to confirm whether I needed any VoIP hardware.</p> <p>I did ultimately reach out to support with an account issue. It took a few minutes to clear everything up, and the support agent who assisted me was very knowledgeable and courteous.</p> <h3>User’s Input</h3> <p>David Idle, CPO of Bigleaf Networks, a leading provider of network optimization solutions, shared his thoughts on Ooma Office:<br />“It’s a cost-effective solution with solid call quality and reliability, but it may lack some advanced features compared to enterprise-grade solutions. Overall, it’s a reliable choice for smaller businesses seeking an affordable communication solution.”</p> <p><strong>Learn more: </strong>Read our <a href="https://www.forbes.com/advisor/business/software/ooma-office-review/" target="_blank" rel="noopener">Ooma Office review</a>.</p> </div> <div class="accordion-tab user-sentiments-accordion " data-mktp-misc-click='{"clickText":"Consumer Sentiment Index","clickType":"Accordion","referenceText":"Ooma Office"}'>Consumer Sentiment Index </div> <div class="c-tab--content-wrapper"> <div class="user-sentiment-wrap"> <div class="top-container"> <div class="sentiment-img-wrap"><img decoding="async" alt="sentiment-meter-icon" loading="lazy" src="https://www.forbes.com/advisor/wp-content/themes/fadv/assets/img/user-sentiment/satisfied.svg" /></div> <div class="sentiment-title-container"> <div class="sentiment-title-wrap"><span class="title-icon"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.72907 1.39742C10.0741 1.13188 10.4866 0.999411 10.8991 0.999512C11.3116 0.999411 11.7241 1.13188 12.0691 1.39742L13.0471 2.14838L14.2728 1.9871C15.1354 1.87343 15.9651 2.35407 16.2979 3.15617L16.7687 4.29673L17.9076 4.76692L17.9092 4.7676C18.7113 5.10038 19.1918 5.93062 19.0782 6.79313L18.917 8.01775L19.6684 8.9964C19.867 9.25494 19.9912 9.55161 20.0409 9.85783C20.0771 10.0811 20.0738 10.3095 20.0307 10.5319C19.9753 10.8177 19.8545 11.0936 19.6684 11.336L18.917 12.3146L19.0782 13.5392C19.1918 14.4017 18.7113 15.232 17.9092 15.5648L17.9076 15.5654L16.7687 16.0356L16.2979 17.1762C15.9651 17.9783 15.1354 18.4589 14.2728 18.3453L13.0471 18.184L12.0691 18.9349C11.7241 19.2005 11.3116 19.3329 10.8991 19.3328C10.4866 19.3329 10.0741 19.2005 9.72907 18.9349L8.75106 18.184L7.52539 18.3453C6.66282 18.4589 5.83303 17.9783 5.50029 17.1762L5.02944 16.0356L3.89058 15.5654L3.88896 15.5648C3.08685 15.232 2.60636 14.4017 2.72001 13.5392L2.88113 12.3146L2.12977 11.336C1.91365 11.0545 1.78558 10.7279 1.74583 10.393C1.68818 9.90736 1.81644 9.40442 2.12977 8.9964L2.88113 8.01775L2.72001 6.79313C2.60636 5.93062 3.08685 5.10038 3.88896 4.7676L3.89058 4.76692L5.02944 4.29673L5.50029 3.15617C5.83303 2.35407 6.66282 1.87343 7.52539 1.9871L8.75106 2.14838L9.72907 1.39742ZM14.405 8.6721C14.7304 8.34666 14.7304 7.81903 14.405 7.49359C14.0796 7.16815 13.5519 7.16815 13.2265 7.49359L10.0658 10.6543L8.98834 9.57692C8.66291 9.25148 8.13527 9.25148 7.80983 9.57692C7.4844 9.90236 7.4844 10.43 7.80983 10.7554L9.4765 12.4221C9.80194 12.7475 10.3296 12.7475 10.655 12.4221L14.405 8.6721Z" fill="#35B782"/></svg></span><span class="title">Based on 4,187 customer insights and reviews for the entire category</span></div> <div class="sentiment-context-top wysiwyg-content"> <p>Ooma Office receives a mixed reception from users with some appreciating its affordability, ease of setup and useful features such as porting landlines and call forwarding, making it an attractive VOIP solution for small businesses. However, many users express dissatisfaction with its customer service, describing it as poor, unhelpful and at times deceptive, especially regarding cancellation processes and continued billing issues. While some find the service reliable and cost-effective, others struggle with poor call quality and technical issues, leading to significant frustration.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="sentiment-context-bottom wysiwyg-content"> <p>Ooma Office receives a mixed reception from users with some appreciating its affordability, ease of setup and useful features such as porting landlines and call forwarding, making it an attractive VOIP solution for small businesses. However, many users express dissatisfaction with its customer service, describing it as poor, unhelpful and at times deceptive, especially regarding cancellation processes and continued billing issues. While some find the service reliable and cost-effective, others struggle with poor call quality and technical issues, leading to significant frustration.</p> <p><em><small>The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.</small></em></p> </div> </div> <div class="bottom-container"> <div class="sentiment-tab-wrap"> <div id="left" class="tab-title left-title active">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div id="right" class="tab-title right-title">Integration with Other Software & Pricing and Value for Money:</div> </div> <div class="sentiment-tab-content-wrap"> <div class="left left-content wysiwyg-content current"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 62% Positive; 🟡 11% Neutral; 🔴 27% Negative</p> <p>Relative to other services, Ooma Office is ranked 1 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 68% Positive; 🟡 14% Neutral; 🔴 18% Negative</p> <p>Ranked 7 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 78% Positive; 🟡 12% Neutral; 🔴 10% Negative</p> <p>Ranked 6 out of 10</p> </div> <div class="right right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 68% Positive; 🟡 30% Neutral; 🔴 2% Negative</p> <p>Ranked 6 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 73% Positive; 🟡 7% Neutral; 🔴 20% Negative</p> <p>Ranked 1 out of 10</p> </div> <div class="read-text">Read more</div> </div> </div> <div class="bottom-container-desktop"> <div class="left-wrap"> <div class="left-title">Call Quality, Reliability & Ease of Use and Setup & Features and Functionality:</div> <div class="left-content wysiwyg-content"> <p><strong>Call Quality and Reliability:</strong></p> <p>🟢 62% Positive; 🟡 11% Neutral; 🔴 27% Negative</p> <p>Relative to other services, Ooma Office is ranked 1 out of 10 for Call Quality and Reliability.</p> <p><strong>Ease of Use and Setup:</strong></p> <p>🟢 68% Positive; 🟡 14% Neutral; 🔴 18% Negative</p> <p>Ranked 7 out of 10</p> <p><strong>Features and Functionality:</strong></p> <p>🟢 78% Positive; 🟡 12% Neutral; 🔴 10% Negative</p> <p>Ranked 6 out of 10</p> </div> </div> <div class="right-wrap"> <div class="right-title">Integration with Other Software & Pricing and Value for Money:</div> <div class="right-content wysiwyg-content"> <p><strong>Integration with Other Software:</strong></p> <p>🟢 68% Positive; 🟡 30% Neutral; 🔴 2% Negative</p> <p>Ranked 6 out of 10</p> <p><strong>Pricing and Value for Money:</strong></p> <p>🟢 73% Positive; 🟡 7% Neutral; 🔴 20% Negative</p> <p>Ranked 1 out of 10</p> </div> </div> </div> </div> </div> <div class="accordion-tab " data-mktp-misc-click='{"clickText":"Pros & Cons","clickType":"Accordion","referenceText":"Ooma Office"}'>Pros & Cons</div> <div class="c-tab--content list-points"> <div class="pros-cons-wrapper"> <div class="list-points pros"> <ul> <li>Unlimited calling to the U.S., Canada and Mexico</li> <li>Comes with toll-free number</li> <li>IVR on all plans</li> </ul> </div> <div class="list-points cons"> <ul> <li>No desktop app on basic plan</li> <li>Costlier than some alternatives</li> <li>SMS limitations</li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div id="methodology_section" class="article-section toc-section-element toc-element " > <h2>Methodology</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>To determine the best VoIP phone service for small business, we identified 23 top providers and compared them across dozens of criteria. When evaluating these providers, we considered data points such as pricing, user reviews and the breadth of features each provider offers. We examined each software’s user interface, setup, number selection and the workflow of making calls and sending texts on the platform. We explored analytics dashboards and routing features to understand how the product felt from a user’s point of view.</p> <p>Next, we sorted these data points into major categories and assigned each category a weight. A provider’s combined scores across each category determined its overall score.</p> <p>Here’s a closer look at the categories we used to score each provider:</p> <div class="mkpl-shortcode-instance default variation-1" data-custom-value="mkpl-tables-" data-variation="variation-1" data-mktp-container='{"componentTitle":"","componentType":"Marketplace Table"}'> <div id="mkpl-table-container"> <div id="mkpl-table-main-container"> <div id="mkpl-table-scroll" class="table-container " > <table id="mkpl-market-table" data-mc="0" data-tcc="3" class="mkpl-marketplace_tables table style-1" style="text-align: left"> <tr class="thead" style="background-color: #4657A1 !important"> <th style="text-align: left" class="primary-font"> Decision Factor </th> <th style="text-align: left" class="primary-font"> Scoring Weight </th> <th width="60%" style="text-align: left" class="primary-font"> Description </th> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Expert Score</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>30%</div></div> </td> <td width="60%" width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>This is the average score the VoIP reviewer gives the product based on a combination of considerations, including available service features, pricing, value for money, ease of use and customer service.</div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Service Features</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>20%</div></div> </td> <td width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>This score is based on a combination of what VoIP industry-standard features come with service plans and the number and quality of available add-ons.</div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Customer Reviews</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>10%</div></div> </td> <td width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>This takes into account past customers’ verified experiences and how they used and experienced the product, along with whether past or current customers would recommend the service.</div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Pricing</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>20%</div></div> </td> <td width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>The pricing score weighs the monthly and yearly starting prices and how they compare to competitors. It also considers whether the product is good value for the money compared to competing systems.</div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Mobile and Desktop Apps</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>10%</div></div> </td> <td width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>As it is very common to access VoIP services by phone, the availability of mobile apps contributes significantly to the final overall score.</div></div> </td> </tr> <tr style="background-color: #f8f8f8"> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>Service and Support</div></div> </td> <td class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>10%</div></div> </td> <td width="60%" class=" wysiwyg-editor" > <div class="cell-content primary-font"><div>This is based on how well the company responds to customer concerns and its ability to resolve issues. It also factors in the efficiency and courteousness of support team members and the time it takes to connect with agents.</div></div> </td> </tr> </table> <div data-mktp-misc-click='{"clickText":"Silder","clickType":"Button","referenceText":""}' > <button type="button" id="left-arrow"> <img decoding="async" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAcAAAAMCAYAAACulacQAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAADJSURBVHgBXZCxDcIwEEXvLrbTMgIjeAQXQB0aUiBENgAmIBswQkJJg6iQaGAF2CBskBY5wbEjWXLiwjr73f//dAijo5JiEse01Zrd2BhwgS8DIDnXcgBFjAUASltWkeY5eTBPSwcSW9ZMM3W/rr+9crY6HxEgcwCBeuD+yQFCyPsH/pePy+bj3YiCzLaNTDgDumuRlidb7o2BmpCUV2M4EAJmrqFtmHzaXAxtfAOAqRrNVRgJ+mcOFryt4dQuIR8o/ZaEoB1rWNkBtuxEvL1bUnQAAAAASUVORK5CYII=" alt="Left Arrow" /> </button> <button type="button" id="right-arrow"> <img decoding="async" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAcAAAAMCAYAAACulacQAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAADQSURBVHgBdVC5DcJAENw53pAS6AA6wAlPCAGCDLsSoAJEBXwJEDk0JrA7wCW4BMeH5GXP2MggscHenEYzNzew5rt2PVULrdNt6DoJlUY1GEsCrWp1BNZ41/oiAV7LGQPo1hrYlEmYNRLrlNVDYIuJ9/eL7WRKs7yzE4OUJTABwR7M9puPspj+9NiD4tDglGml6M8YolJchrNTh8CewCaJyr8u1plt9tc8ECTQLQ+EN4FAYJuIXf9iTwq3qimBhWDm6KnZKb9bzUpgRFrz4be+FwjJTXtIGD7JAAAAAElFTkSuQmCC" alt="Right Arrow"/> </button> </div> </div> <button id="seeMoreBtn" type="button" class="primary-font" style="display: none;" data-mktp-misc-click='{"clickText":"See More","clickType":"Button","referenceText":""}' >See More</button> <button id="seeLessBtn" type="button" class="primary-font" style="display: none;" data-mktp-misc-click='{"clickText":"See Less","clickType":"Button","referenceText":""}' >See Less</button> </div> </div></div><p><strong>Read More: </strong><a href="https://www.forbes.com/advisor/business/voip-ratings-methodology/" target="_blank" rel="noopener">How We Test VoIP Services</a></p> </div> </div> <hr/> <div id="what_is_voip_section" class="article-section toc-section-element toc-element " > <h2>What Is VoIP?</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>A <a href="https://www.forbes.com/advisor/business/software/what-voip/" target="_blank" rel="noopener">VoIP</a> system is a communications system that uses a computer, smartphone, VoIP phones or WebRTC-enabled browsers to make telephone calls and transfer information from one location to another. It accomplishes this through an internet connection. It differs from a traditional phone, also called a landline, in how it sends information and data.</p> <p>VoIP uses a broadband internet connection to transmit data, which is transformed from the original analog data, transmitted as digital data and then turned back into an analog signal so that you can understand what is being said.</p> <p>VoIP systems are often comprehensive office solutions offering voicemail, call recording, custom caller ID and voicemail-to-text features. Many offices use VoIP technology to create a UC system for the office that makes it easy for teams to communicate with customers and among themselves.</p> <h3>Session Initiation Protocol (SIP) vs. VoIP</h3> <p><a href="https://www.forbes.com/advisor/business/sip-vs-voip/" target="_blank" rel="noopener">SIP and VoIP</a> are two acronyms that you will see when considering phone systems:</p> <ul> <li><strong>SIP</strong> is a technology that facilitates many VoIP sessions. It is an open-source communications protocol that is fast between two points. It enables a number of desired data transfers, including voice, file sharing, instant messaging, video conferencing and multimedia sessions.</li> <li><strong>VoIP</strong> is technically the voice component of the system’s capabilities. It is the protocol that allows voice telephone calls to be made through an internet connection. It is not limited to a specialized VoIP phone—you can call from a computer or mobile device with an internet connection.</li> </ul> <p>VoIP technology can exist independently of more comprehensive SIP systems when all you need is phone call capabilities. When you need other data-sharing abilities, you need an SIP system. However, the marketplace often refers to more comprehensive solutions as VoIP, creating confusion among consumers.</p> </div> </div> <hr/> <div id="how_to_choose_the_best_voip_provider_section" class="article-section toc-section-element toc-element " > <h2>How To Choose the Best VoIP Provider</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>There are many VoIP service providers vying for your business. It can be hard to distinguish the best VoIP service for you. There are even some free VoIP providers. Here are some key things to look for in the best business VoIP services.</p> <section id="How-can-I-find-the-best-VoIP-service-for-my-needs" class="ask-the-expert-block exclude-eds ate-block-id-1124392674e2f0a9738e p-16px pt-12px border-askTheExpert-accent border-t-4 shadow-askTheExpertBlock rounded-12px text-black900 lg:p-40px lg:pt-36px my-20px lg:my-24px" data-mktp-container='{"componentTitle":"How can I find the best VoIP service for my needs?","componentType":"Ask The Expert"}'> <div class="ask-the-expert-titles-wrapper font-euclidcircularb"> <p class="ate-widget-subheading">Ask an expert</p> <h2 class="ate-widget-main-heading">How can I find the best VoIP service for my needs?</h2> </p></div> <div class="flex flex-col lg:flex-row lg:h-254px"> <div class="expert-card-wrapper flex overflow-x-auto rounded-4px mb-4px lg:flex-col lg:mb-0 lg:mr-4px lg:flex-1 lg:max-w-320px"> <div id="author_01379532" class="author-card cursor-pointer font-euclidcircularb py-20px px-24px mr-4px w-240px h-82px last:mr-0 flex flex-shrink-0 flex-grow items-center bg-F5F7FF lg:w-auto lg:mr-0 lg:mb-4px lg:h-82px lg:last:mb-0 active" data-card='01379532' data-parent-id='1124392674e2f0a9738e' data-mktp-misc-click='{"clickText":"Tyler Webb","clickType":"Button","referenceText":""}'> <div class="expert-image-wrapper w-40px h-40px mr-8px rounded-full overflow-hidden bg-gray-400 flex-shrink-0"> <img src=https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-scaled.jpg alt="Tyler Webb" loading="lazy" width="40px" height="40px" class="w-full expert-img"> </div> <div class="expert-info flex flex-col text-left"> <p class="expert-title">Tyler Webb</p> <p class="expert-designation">Senior Staff Writer</p> </p></div> </p></div> <div id="author_11124393" class="author-card cursor-pointer font-euclidcircularb py-20px px-24px mr-4px w-240px h-82px last:mr-0 flex flex-shrink-0 flex-grow items-center bg-F5F7FF lg:w-auto lg:mr-0 lg:mb-4px lg:h-82px lg:last:mb-0 " data-card='11124393' data-parent-id='1124392674e2f0a9738e' data-mktp-misc-click='{"clickText":"Alex Aristides","clickType":"Button","referenceText":""}'> <div class="expert-image-wrapper w-40px h-40px mr-8px rounded-full overflow-hidden bg-gray-400 flex-shrink-0"> <img src=https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg alt="Alex Aristides" loading="lazy" width="40px" height="40px" class="w-full expert-img"> </div> <div class="expert-info flex flex-col text-left"> <p class="expert-title">Alex Aristides</p> <p class="expert-designation">Small Business Expert</p> </p></div> </p></div> </p></div> <div class="expert-details-wrapper flex overflow-hidden rounded-4px bg-askTheExpert-activeTab w-full"> <div id="authorContent_01379532" class="expert-details-content flex"> <div class="ate-top-content flex flex-col justify-between"> <div> <h4 class="expert-description-title"> </h4> <div class="expert-description pr-8px"> <p>The best VoIP service for your company depends on your budget and the features and communication channels you need. If you want a low-cost system and only need basic calling and texting, look for a low-cost provider under $20 monthly per user. However, if you want advanced features like customer self-service, analytics or internal team collaboration, you can find good value with a unified communications platform from $20 to $30 monthly per user.</p> </div></div> </p></div> <div class="relative mt-8px lg:mt-14px"> <div class="bottom-gradient"></div> <div class="ate-bottom-content"> <a href="" target="_blank" class="ate-bottom-img-wrapper w-40px h-40px mr-8px rounded-full overflow-hidden bg-gray-400 flex-shrink-0" > <img src=https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-scaled.jpg alt="Tyler Webb" loading="lazy" width="40px" height="40px" class="w-full expert-img"> </a></p> <div class="ate-bottom-expert-info"> <a class="expert-title link" href="" target="_blank" >Tyler Webb</a></p> <p class="expert-designation">Senior Staff Writer</p> </p></div> </p></div> </p></div> </p></div> <div id="authorContent_11124393" class="expert-details-content none"> <div class="ate-top-content flex flex-col justify-between"> <div> <h4 class="expert-description-title"> </h4> <div class="expert-description pr-8px"> <p>I would say the ultimate thing to consider when choosing a service is the support during the sale and support after the sale. If a company is not asking what your current issues are and current needs, that’s a red flag that they’re not doing their due diligence to give you the best experience. That is a salesman simply filling a quota. You’ll also want to vet out their implementation process and support. Any VoIP company requiring you to set up the system and program likely means their support will be just as poor. Look for the company that is concerned and cares about current problems and feature needs. Also look for a white glove experience for programming during the provisioning process and support processes and response. And don’t forget suggested network settings and documentation. For the most part, everyone supplies phone service and a phone call is a phone call. But who will service and hold your hands throughout the process is the most important.</p> </div></div> </p></div> <div class="relative mt-8px lg:mt-14px"> <div class="bottom-gradient"></div> <div class="ate-bottom-content"> <a href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" class="ate-bottom-img-wrapper w-40px h-40px mr-8px rounded-full overflow-hidden bg-gray-400 flex-shrink-0" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'> <img src=https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg alt="Alex Aristides" loading="lazy" width="40px" height="40px" class="w-full expert-img"> </a></p> <div class="ate-bottom-expert-info"> <a class="expert-title link" href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a></p> <p class="expert-designation">Small Business Expert</p> </p></div> </p></div> </p></div> </p></div> </p></div> </p></div> </section> <h3>VoIP Cost</h3> <p>VoIP costs can vary depending on several factors, including the type of service, the number of users and the features included. Some providers offer flat-rate pricing while others charge based on usage or the number of phone lines needed.</p> <p><strong>Factors that impact cost include:</strong></p> <ul> <li><strong>Type of service:</strong> Cloud-based VoIP systems can be less expensive than on-premises solutions.</li> <li><strong>Number of users:</strong> The more users you have, the more expensive the service will be but you may be able to negotiate bulk pricing with some providers.</li> <li><strong>Additional features:</strong> Some providers charge extra for features such as call recording, call forwarding and voicemail.</li> </ul> <p><strong>To reduce costs, you can:</strong></p> <ul> <li>Negotiate pricing with your provider</li> <li>Choose a VoIP service that offers flat-rate pricing</li> <li>Look for providers that offer free or low-cost international calling</li> <li>Avoid unnecessary features and services</li> </ul> <p><strong>When choosing between a more expensive and cheaper option, consider the following:</strong></p> <ul> <li><strong>What features do you need?</strong> A more expensive option may offer more features than you require, while a cheaper option may not.</li> <li><strong>What is your budget?</strong> A more expensive option may be out of your budget, while a cheaper option may be more affordable. Are there ways you can save money to afford the option you prefer?</li> <li><strong>What is the quality of service (QoS)?</strong> Cheaper options may not offer the same level of reliability and customer service as more expensive options. Looking up consumer reviews will help you determine real UXs with VoIP services.</li> </ul> <h3>Call Quality and Uptime</h3> <p>Several factors can impact call quality and uptime when using VoIP services. These include:</p> <ul> <li><strong>Network congestion:</strong> If the internet connection is slow or unreliable, it can cause delays, jitter and dropped calls.</li> <li><strong>QoS:</strong> QoS is a method of prioritizing internet traffic, which can help to ensure that VoIP calls are given priority over other types of traffic.</li> <li><strong>Codecs:</strong> Codecs are used to compress and decompress audio data and the quality of the codecs used can affect call quality.</li> <li><strong>Hardware:</strong> The quality of the user’s hardware, such as their microphone and speakers, can also impact call quality.</li> <li><strong>Service provider’s network:</strong> QoS and reliability of the service provider’s network play a huge role in ensuring call quality and uptime.</li> </ul> <p>To assess a provider’s call quality and uptime during the buying process, you can:</p> <ul> <li>Ask the provider for references and case studies from current customers</li> <li>Read online reviews and ratings of the provider</li> <li>Ask the provider about its network architecture and what measures it takes to ensure call quality and uptime</li> <li>Try the service out with a free trial period</li> <li>Ask the provider about its service-level agreements (SLAs), which guarantee a certain level of uptime and call quality (often, providers offer a 99.99% uptime guarantee)</li> </ul> <h3>VoIP Phone Features</h3> <p>There are many features to consider when selecting a VoIP system beyond the popular features. As such, it’s essential to do your research in deciding what service plan to sign up for and what features will work best for your organization.</p> <p>When selecting which VoIP system features to purchase through service plans or add-ons, you should consider the following:</p> <ul> <li>How many people will have access to this service tool?</li> <li>Does it make collaboration and communication easier?</li> <li>Is it good value for the money?</li> <li>Does it improve productivity and efficiency?</li> <li>Will going without the feature harm your business?</li> <li>Do you have any suggestions from clients or staff about using the feature?</li> </ul> <p>Once you can answer a similar list regarding which VoIP features to invest in, you should move forward with choosing the best options for your business.</p> <div id="featured-partners" class="multi-featured-products count-3 with-fp-disclosure-icon " data-mktp-container='{"componentTitle":"Featured Partners","componentType":"Featured Partners Global Widget ShortCode"}'><p class="featured-partners-heading">Featured Partners</p><div class="fp-wrapper " data-mktp-list='{"listName":"Featured Partners Global Widgets","productsOnPage":"3","appliedFilters":"","pageNumber":1}'><div class="featured-partner-wrapper"><div class="fp-disclosure-text">Advertisement</div><div class="fp-disclosure-icon-wrapper pointer tooltip-tippy-fp" title="We receive compensation from our partners for Featured Offer placements. 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fp-loader__cta"></div><div class="fp-loader__blocks fp-loader__attr"></div></div><div class="heading-wrapper"><p class="card-number">2</p><p class="single-heading-text">Intermedia Unite</p></div><div class="left"><div class="rating-wrapper"></div><div class="partners-stats"><div class="stats-wrapper"><div class="tooltip-wrapper label">Pricing from </div><p class="value">$27.99 monthly per user with monthly commitment</p></div><div class="stats-wrapper"><div class="tooltip-wrapper label">Unlimited Calling Area </div><p class="value">33 countries</p></div><div class="stats-wrapper"><div class="tooltip-wrapper label">SMS Limitations </div><p class="value">Unlimited in the U.S. and Canada</p></div></div></div><div class="right"><div class="heading-wrapper"><div class="align-left with-best-of"><div class="heading-text"><p class="card-number">2</p><p class="card-title">Intermedia Unite</p></div></div><div class="star-content-wrapper"><a href=https://mktp.us/IntermediaUnite target="_blank" 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href="https://mktp.us/IntermediaUnite" class="get-estimate-cta fp-widget-cta-event track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/IntermediaUnite" data-component-title="Featured Partner Widget" data-product-name="Intermedia Unite" data-product-category="Featured Product (Business)" data-product-position="2" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416335" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/IntermediaUnite","clickType":"external"}' ><span class="arrow-wrapper">Learn More <svg viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.69287 7.92087L12.3691 7.92087L7.70041 12.4343C7.51781 12.6023 7.41446 12.8353 7.41446 13.079C7.41446 13.3226 7.51781 13.5556 7.70041 13.7237C7.87432 13.9001 8.11546 14 8.36763 14C8.61979 14 8.86094 13.9001 9.03484 13.7237L15.2292 7.73677C15.6111 7.31491 15.6111 6.68509 15.2292 6.26323L9.03335 0.276315C8.85945 0.0998659 8.6183 0 8.36614 0C8.11397 0 7.87283 0.0998659 7.69893 0.276315H7.69892C7.51632 0.444355 7.41297 0.677368 7.41297 0.921031C7.41297 1.16469 7.51632 1.39771 7.69892 1.56575L12.3691 6.07841L1.69287 6.07841C1.43556 6.06334 1.18389 6.15554 1.00161 6.33168C0.819326 6.50782 0.723899 6.751 0.7395 6.99964C0.723899 7.24828 0.819325 7.49146 1.00161 7.6676C1.18389 7.84374 1.43556 7.93594 1.69287 7.92087Z" fill="white"/></svg></span></a><p class="cta-subtext">On Intermedia's Website</p></div><div class="secondary-cta-container"></div></div></div></div><div class="featured-partners-card" data-mktp-container='{"componentTitle":"Dialpad","componentType":"Generic Product"}'><div class="inner-wrapper " data-mktp-product='{"itemId":"1416346","itemName":"Dialpad","itemBrand":"","itemCategory":"Business","itemCategory2":"","itemCategory3":"","itemCategory4":"","price":0,"quantity":1,"affiliation":"","coupon":"","secondaryCallout":"","starRatings":0,"initialCost":0,"subscriptionCost":0}'><div class="fp-loader"><div class="fp-loader__blocks fp-loader__header"></div><div class="fp-loader__blocks fp-loader__phone"></div><div class="fp-loader__blocks fp-loader__cta"></div><div class="fp-loader__blocks fp-loader__attr"></div></div><div class="heading-wrapper"><p class="card-number">3</p><p class="single-heading-text">Dialpad</p></div><div class="left"><div class="rating-wrapper"></div><div class="partners-stats"><div class="stats-wrapper"><div class="tooltip-wrapper label">Pricing From </div><p class="value">$27 per user per month with monthly commitment</p></div><div class="stats-wrapper"><div class="tooltip-wrapper label">Unlimited Calling Area </div><p class="value">Your country, the U.S. and Canada</p></div><div class="stats-wrapper"><div class="tooltip-wrapper label">SMS Limitations </div><p class="value">250 monthly SMS per user, 8 cents per SMS after</p></div></div></div><div class="right"><div class="heading-wrapper"><div class="align-left with-best-of"><div class="heading-text"><p class="card-number">3</p><p class="card-title">Dialpad</p></div></div><div class="star-content-wrapper"><a href=https://mktp.us/Dialpad target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad" /></a><div class="rating-wrapper"></div></div></div><div class="logo-wrapper no-telephone-number"><a href=https://mktp.us/Dialpad target="_blank" rel="nofollow" class="fp-widget-cta-event track-type" data-cta-text="NA" data-link-placement="Image Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Image Link","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><img decoding="async" class="logo" width="140" height="50" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/200x/https://thumbor.forbes.com/thumbor/fit-in/150x/https://www.forbes.com/advisor/wp-content/uploads/2024/03/Dialpad.png" alt="Dialpad" /></a></div><div class="btn-wrapper"><a href="https://mktp.us/Dialpad" class="get-estimate-cta fp-widget-cta-event track-type" target="_blank" rel="nofollow" data-cta-text="Learn More" data-link-placement="Button Link" data-url="https://mktp.us/Dialpad" data-component-title="Featured Partner Widget" data-product-name="Dialpad" data-product-category="Featured Product (Business)" data-product-position="3" data-product-badge="NA" data-product-rating="NA" data-product-offer="NA" data-wp-postid="1416346" data-product-id="NA" data-product-segment="NA" data-mktp-link='{"clickText":"Learn More","clickCat":"Primary","clickUrl":"https:\/\/mktp.us\/Dialpad","clickType":"external"}' ><span class="arrow-wrapper">Learn More <svg viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.69287 7.92087L12.3691 7.92087L7.70041 12.4343C7.51781 12.6023 7.41446 12.8353 7.41446 13.079C7.41446 13.3226 7.51781 13.5556 7.70041 13.7237C7.87432 13.9001 8.11546 14 8.36763 14C8.61979 14 8.86094 13.9001 9.03484 13.7237L15.2292 7.73677C15.6111 7.31491 15.6111 6.68509 15.2292 6.26323L9.03335 0.276315C8.85945 0.0998659 8.6183 0 8.36614 0C8.11397 0 7.87283 0.0998659 7.69893 0.276315H7.69892C7.51632 0.444355 7.41297 0.677368 7.41297 0.921031C7.41297 1.16469 7.51632 1.39771 7.69892 1.56575L12.3691 6.07841L1.69287 6.07841C1.43556 6.06334 1.18389 6.15554 1.00161 6.33168C0.819326 6.50782 0.723899 6.751 0.7395 6.99964C0.723899 7.24828 0.819325 7.49146 1.00161 7.6676C1.18389 7.84374 1.43556 7.93594 1.69287 7.92087Z" fill="white"/></svg></span></a><p class="cta-subtext">On Dialpad's Website</p></div><div class="secondary-cta-container"></div></div></div></div></div></div></div><p><em><a href="https://www.forbes.com/advisor/author/tmatthews-el/" target="_blank" rel="noopener">Toni Matthews-El</a> contributed to this article.</em></p> </div> </div> <hr/> <div id="common_voip_add_ons_section" class="article-section toc-section-element toc-element " > <h2>Common VoIP Add-Ons</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>Because VoIP is a comprehensive solution that most providers offer, there are add-ons that you can request to customize your business and serve its unique needs.</p> <h3>Virtual and Vanity Phone Numbers</h3> <p>When requesting a phone number, you can ask the provider for a <a href="https://www.forbes.com/advisor/business/software/what-is-a-virtual-phone-number/" target="_blank" rel="noopener">virtual phone number</a> or a vanity phone number. A virtual phone number allows you to have a number from a geographic region that you are not residing in, helping you better serve customers from anywhere in the world. A <a href="https://www.forbes.com/advisor/business/software/what-is-a-vanity-number/" target="_blank" rel="noopener">vanity phone number</a> is easy to remember because it associates letters with the numbers, often representing part of the company name or slogan.</p> <h3>Video Conferencing</h3> <p>Businesses can use <a href="https://www.forbes.com/advisor/business/what-is-video-conferencing/" target="_blank" rel="noopener">video conferencing</a> to host internal meetings or to have a virtual face-to-face with customers. This is part of the new business model, particularly post-pandemic and is something most businesses will want as an add-on to their business model. VoIP integrates the <a href="https://www.forbes.com/advisor/business/software/best-video-conferencing-software/" target="_blank" rel="noopener">best video conferencing software</a> with call functions.</p> <h3>Conference Calling</h3> <p>Hosting conference calls is an important way to hold a virtual meeting or seminar. Top VoIP providers use the <a href="https://www.forbes.com/advisor/business/software/best-conference-calling-services/" target="_blank" rel="noopener">best conference call</a> technology and make it a seamless experience.</p> <h3>CRM</h3> <p>Most businesses want their phone system to integrate with their CRM software. This means that your phone representatives have access to pertinent client details and purchases as they make the call. It’s an efficient way to provide your people with data. Top VoIP providers work with the <a href="https://www.forbes.com/advisor/business/software/best-crm-small-business/" target="_blank" rel="noopener">best CRM systems</a>.</p> </div> </div> <hr/> <div id="benefits_of_voip_section" class="article-section toc-section-element toc-element " > <h2>Benefits of VoIP</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>VoIP is reliable because it uses your high-speed internet alongside back ISPs for redundancies. Traditional copper wire networks lack this level of flexibility or reliability, leading to more dropped calls or noise on the line.</p> <p>When you get a VoIP phone system, there are a lot of features that come with it. As a reminder, many of these benefits are the result of SIP technology but are packaged as part of your VoIP system.</p> <p>For everything that it does, VoIP systems are still usually cheaper than getting landlines for the same number of phone numbers.</p> </div> </div> <hr/> <div id="drawbacks_of_voip_section" class="article-section toc-section-element toc-element " > <h2>Drawbacks of VoIP</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>There are many advantages of VoIP, but there are also some disadvantages that you should consider before making the switch. One of the main disadvantages is that the phone system, thus the quality of calls, is completely reliant on the premises network/firewall settings and on the internet connection quality—the better the connection, the better the calls.</p> <p>However, if your internet connection goes down for any reason at any time, it’s possible VoIP or business desktop phones could also go down. Lesser-speed internet connections can also lead to call problems with dropped calls or jitter on the line.</p> <p>As with other devices connected to the internet, a VoIP connection may not always be secure. This means that the calls could be breached with others listening to calls. It is important to check with the company you are contracting for VoIP services to see if they use high-level encryption to protect you and your company data. With proper network security, TLS protocols, etc., VoIP can be safer than mobile or landline.</p> </div> </div> <hr/> <div id="types_of_voip_services_section" class="article-section toc-section-element toc-element " > <h2>Types of VoIP Services</h2> <div class="section-content wysiwyg-content blue-bullets "> <p>Most business owners think that all VoIP systems are the same. There are some differences in the types of VoIP services that you can get.</p> <h3>Hosted or Cloud VoIP</h3> <p>A <a href="https://www.forbes.com/advisor/business/software/hosted-voip/" target="_blank" rel="noopener">hosted VoIP service</a> is different from an on-premises VoIP solution. When things are on-premises, everything from the equipment to the connection is installed and maintained by the company deploying the system. When hosted, the VoIP system is maintained by the provider of the system. The business deploying the phone system only needs to supply the phones and internet connection. The provider assumes all other expensive hardware costs.</p> <p>Hosted, <a href="https://www.forbes.com/advisor/business/cloud-phone-system/" target="_blank" rel="noopener">cloud-based VoIP phone systems</a> use the internet to make calls and host everything on the provider’s server network. When a business chooses this type of phone system, they don’t have to manage hardware―they plug the phones in and dial.</p> <h3>UCaaS</h3> <p>UCaaS is a more robust VoIP platform able to supply a full end-to-end solution and feature set that’s more than simple calls and mobile apps. It relies on six key communications functions. The six communications functions are:</p> <ul> <li>Telephone capacity</li> <li>Audio, video and web conferencing</li> <li>Unified messaging</li> <li>Instant messaging</li> <li>Mobility</li> <li>Business processes enabled by communications</li> </ul> <p>The UCaaS goes beyond the VoIP solutions and incorporates SIP solutions as well. Systems can be customized to serve particular business needs. The <a href="https://www.forbes.com/advisor/business/software/best-ucaas-providers/" target="_blank" rel="noopener">best UCaaS providers</a> help businesses improve their processes and streamline daily operations.</p> <h3>CPaaS</h3> <p><a href="https://www.forbes.com/advisor/business/software/what-is-cpaas/" target="_blank" rel="noopener">Communications platform as a service (CPaaS)</a> offers cloud-based, customized communications services for UC systems. Most often, you will encounter CPaaS when UCaaS is integrated into CRM services. As with standard UCaaS, CPaaS is fully adaptable to any business and its needs. Everything is integrated to work in real time on the platform and doesn’t need to access outside systems.</p> <p><em><a href="https://www.forbes.com/advisor/author/tmatthews-el/" target="_blank" rel="noopener">Toni Matthews-El</a> contributed to this article.</em></p> </div> </div> <hr/><div id="frequently_asked_questions_faqs_section" class="faq-section article-section toc-section-element toc-element"> <h2 class="title"> Frequently Asked Questions (FAQs) </h2> <div class="main-faqs faq-2021 faq-v2" data-mktp-container='{"componentTitle":"Frequently Asked Questions (FAQs) ","componentType":"FAQ Component"}'> <div class="faqs" data-mktp-misc-click='{"clickText":"What is the best business VoIP service?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">What is the best business VoIP service?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>The top three VoIP phone services for business available today include RingCentral, Dialpad and Zoom Phone. These providers offer toll-free numbers, voicemail transcription and other popular VoIP features at affordable pricing from as low as $10 per month.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"What do I need for a VoIP phone system?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">What do I need for a VoIP phone system?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>To use a VoIP system, you’ll need a reliable and fast internet connection. A lack of online service means you wouldn’t be able to use it.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Is VoIP the same as Wi-Fi calling?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Is VoIP the same as Wi-Fi calling?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>VoIP and Wi-Fi calling are similar. VoIP sends digital data packets over the internet that are converted to analog phone signals at the recipient’s end. Wi-Fi calling connects a phone call through the internet rather than a cell tower.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Are VoIP phones secure?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Are VoIP phones secure?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>In general, using a VoIP phone, including a VoIP cellphone, is very secure. However, there are steps that you can take to increase the security levels even more. These include verifying that your VoIP provider offers an encrypted connection, implementing a SIP-capable firewall that filters all incoming calls for any content that puts your system at risk and having your information technology (IT) staff create a virtual local area network (VLAN) for all of your internal calls to take place, keeping them from being put at risk from outside sources. Make sure that your staff remains diligent when using their VoIP phones so that they can avoid risks such as voice phishing, also known as vishing.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"How do I get VoIP phone service?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">How do I get VoIP phone service?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>To get VoIP phone service, you will need to find a VoIP provider that offers service in your area and sign up for service. You can search online, ask for recommendations or check with your internet service provider. Once you have chosen a provider, it will send you the necessary equipment and instructions for setting up and using the service.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Can I port an existing number to VoIP?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Can I port an existing number to VoIP?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>Yes, most VoIP providers allow you to port your existing phone number to their service. This means that you can keep your current phone number when switching to a VoIP service, which can be convenient for businesses and individuals. Check with the provider for additional costs or requirements for the number porting process.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Are all phones VoIP compatible?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Are all phones VoIP compatible?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>Yes, it is possible to fax over VoIP using a fax machine or a computer with a fax modem. Some VoIP providers offer fax-to-email services, which allow you to send and receive faxes via email. However, it’s important to check with the provider for any additional costs or requirements for this service.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Can I fax over VoIP?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Can I fax over VoIP?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>It is possible to fax over VoIP using a fax machine or a computer with a fax modem. Some VoIP providers offer fax-to-email services, which allow you to send and receive faxes via email. However, it’s important to check with the provider for any additional costs or requirements for this service.</p> </div> </div> <div class="faqs" data-mktp-misc-click='{"clickText":"Do VoIP phones work without internet?","clickType":"Accordion","referenceText":""}'> <div class="faq-question"> <div class="plus-minus"> <svg width="18" height="17" viewBox="0 0 18 17" fill="none" xmlns="http://www.w3.org/2000/svg" class="plus"> <line x1="9.22461" y1="1.78491" x2="9.22461" y2="15.2933" stroke="black" stroke-width="2" stroke-linecap="round" /> <line x1="16.5332" y1="8.83374" x2="1.46654" y2="8.83374" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> <svg width="18" height="2" viewBox="0 0 18 2" fill="none" xmlns="http://www.w3.org/2000/svg" class="minus"> <line x1="16.5332" y1="1" x2="1.46654" y2="0.999999" stroke="black" stroke-width="2" stroke-linecap="round" /> </svg> </div> <h3 class="question-text">Do VoIP phones work without internet?</h3> </div> <div class="faq-answer wysiwyg-content"> <p>VoIP phones depend on having a consistent, reliable internet connection. Without the web, you won’t be able to place or receive any calls with them. For this reason, your internet speed must be fast and stable enough so as not to impede VoIP performance—critical for ensuring communication between your business and its stakeholders runs smoothly every time.</p> </div> </div> </div> </div> <hr/> </div> </div> </div> </div> <div class="article__editors-note article__editors-note-bottom"> Information provided on Forbes Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Performance information may have changed since the time of publication. Past performance is not indicative of future results.<br/> <br/> Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our <a class="disclosure-link" title="Advertiser Disclosure" target="_blank" href="https://www.forbes.com/advisor/advertiser-disclosure/">partners</a>. </div> <div class="contrib bottom-contrib-block"> <style> .article__author-bio-top .author__block{display: flex; align-items: center;} .article__author-bio-top .author__block-content { font-family: 'Work Sans', sans-serif;} .article__author-bio-top .author__block-content .author__block-name{padding-right: 10px; font-weight: 500;} .article__author-bio-top .author__block-content .author__block-role{margin-left: 0; width:auto; max-width: 100%; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;} .article__author-bio-bottom > p > a { color: #003891;} .article__author-bio-bottom > p > a:hover { text-decoration: underline;} .article__author-bio-bottom > p > strong, .article__author-bio-bottom > p > b { font-weight: bold;} .article__author-bio-bottom > p > s, .article__author-bio-bottom > p > strike { text-decoration: strike-through;} </style> <div class="article__author-bio" data-mktp-container='{"componentTitle":"","componentType":"Author Bio"}'> <div class="single-author"> <div class="article__author-bio-top"> <div class="author__block author__block-no-border author__block-no-margin"> <div class="author__block-image-wrap"> <a href="https://www.forbes.com/advisor/author/tyler-webb/" title="Tyler Webb" target="_blank" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'> <img class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 photo" loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/x/https://www.forbes.com/advisor/wp-content/uploads/2024/09/Face-2-Tyler-Webb-88x88.jpg" width="64" height="64" alt="Tyler Webb" > </a> </div> <div class="author__block-content"> <div class="author-heading"> <a href="https://www.forbes.com/advisor/author/tyler-webb/" target="_blank" class="author__block-name" data-mktp-link='{"clickText":"Tyler Webb","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/tyler-webb\/","clickType":"internal"}'>Tyler Webb</a> </div> <span class="author__block-role">Senior Staff Writer</span> </div> </div> </div> <div class="article__author-bio-bottom"> <p> With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unified communications, and CRM platforms. </p> </div> </div>  <div class="single-author"> <div class="article__author-bio-top"> <div class="author__block author__block-no-border author__block-no-margin"> <div class="author__block-image-wrap"> <a href="https://www.forbes.com/advisor/author/lhansen/" title="Lauren Holznienkemper" target="_blank" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'> <img loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/100x/https://www.forbes.com/advisor/wp-content/uploads/2023/04/Hansen-headshot.jpg" width="64" height="64" alt="Lauren Holznienkemper" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 photo avatar-default"> </a> </div> <div class="author__block-content"> <div class="author-heading"> <a href="https://www.forbes.com/advisor/author/lhansen/" target="_blank" class="author__block-name" data-mktp-link='{"clickText":"Lauren Holznienkemper","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/author\/lhansen\/","clickType":"internal"}'>Lauren Holznienkemper</a> </div> <span class="author__block-role">Deputy Editor, SMB</span> </div> </div> </div> <div class="article__author-bio-bottom"> <p> Lauren (Hansen) Holznienkemper is a staff writer and deputy editor for the small business vertical at Forbes Advisor, specializing in reviewing and testing HR, payroll and recruiting solutions for small businesses. Using research and writing skills from her academic background, Lauren prioritizes accuracy and delivering the best answer to the audience. She has over 13 years of writing and editing experience, including 2.5 years producing content about HR software and HR-related topics. </p> </div> </div> <div class="single-author"> <div class="article__author-bio-top"> <div class="author__block author__block-no-border author__block-no-margin"> <div class="author__block-image-wrap"> <a href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" title="Alex Aristides" target="_blank" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'> <img loading="lazy" src="https://thumbor.forbes.com/thumbor/fit-in/100x/https://www.forbes.com/advisor/wp-content/uploads/2024/04/1516290019266-Alex-Aristides.jpg" width="64" height="64" alt="Alex Aristides" class="avatar avatar-64 wp-user-avatar wp-user-avatar-64 photo avatar-default"> </a> </div> <div class="author__block-content"> <div class="author-heading"> <a href="https://www.forbes.com/advisor/advisory-board/business/alex-aristides/" target="_blank" class="author__block-name" data-mktp-link='{"clickText":"Alex Aristides","clickCat":"Primary","clickUrl":"https:\/\/www.forbes.com\/advisor\/advisory-board\/business\/alex-aristides\/","clickType":"internal"}'>Alex Aristides</a> </div> <span class="author__block-role">Small Business Expert</span> </div> </div> </div> <div class="article__author-bio-bottom"> <p> In 2003, Alex Aristides, armed with expertise in voice/data cable infrastructure, IT, PBX, voicemail and contact centers, embarked on an entrepreneurial journey after leaving his role as a PBX Installation Coordinator. Initially a solo endeavor, his company quickly evolved into a subsidiary of major contracting firms. Despite facing challenges in the competitive telecom and cabling industry, including branching into physical security and a stint as vice president of operations, Alex sought a more fulfilling path. In 2010, he made a bold decision to start anew, founding M2S VOIP with a laptop, a credit card, and a vision. Learning from past experiences, he prioritized independence and innovation, transforming M2S from a local integrator to a national leader in hosted Voice Over IP services. Today, M2S VoIP stands out for its carrier-grade SIP cloud PBX, comprehensive offerings and commitment to personalized service, setting itself apart in an industry dominated by standard solutions. </p> </div> </div> </div> </div> <div class="article_published_date" style="font-family:'Work Sans',sans-serif;font-size: 12px;line-height: 18px;color: #929A9B;margin: 20px 0;"> </div> <style id="style_1_article-feedback-style">.feedback-rating-box{display:flex;margin-bottom:20px}@media screen and (max-width:576px){.feedback-rating-box{margin-bottom:26px}}.feedback-rating-box .feedback-rating-container{direction:rtl!important}.feedback-rating-box .feedback-rating-container label{color:#fff;cursor:pointer;display:inline-block;font-size:26px!important;text-shadow:-1px 0 #999,0 1px #999,1px 0 #999,0 -1px #999;transition:color .2s}.feedback-rating-box .feedback-rating-container input{display:none}.feedback-rating-box .feedback-rating-container input:checked~label,.feedback-rating-box 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} function isSet(val) { switch (typeof val) { case "string": return isStringSet(val); case "object": return val !== null; case "number": case "boolean": return true; default: return false; } } return { isStringSet: isStringSet, isSet: isSet }; })(); var eventLib = (function () { function addEvent(elem, type, eventHandle) { if (elem.addEventListener) { elem.addEventListener(type, eventHandle, false); } else if (elem.attachEvent) { elem.attachEvent("on" + type, eventHandle); } elem = null; // Handle Memory Leak } function removeEvent(elem, type, eventHandle) { if (elem.removeEventListener) { elem.removeEventListener(type, eventHandle); } else if (elem.detachEvent) { elem.detachEvent('on' + type, eventHandle); } elem = null; } return { addEvent: addEvent, removeEvent: removeEvent, }; })(); var hintUtil = (function (util) { function injectHostNameHint(hint, hostname) { if (util.isStringSet(hostname)) { try { var link = document.createElement("link"); link.rel = hint; link.href = hostname; var headElement = document.head || document.getElementsByTagName("head")[0]; headElement.appendChild(link); } catch (e) { } } } function isHintSupported(hint) { try { return document.createElement('link').relList.supports(hint); } catch (e) { } return false; } return { injectHostNameHint: injectHostNameHint, isHintSupported: isHintSupported }; })(util); var domUtil = (function (util) { function getHostnameFromUrl(url) { var urlParts; if (url.indexOf("//") > -1) { urlParts = url.split('/'); url = urlParts[0] + "//" + urlParts[2]; return url; } } /** * Extract hostname from the anchor element * @param element * @returns {string|*} */ function getHostnameOfAnchorElement(element) { if (util.isSet(element.origin)) { return element.origin; } else if (util.isSet(element.protocol) && util.isSet(element.hostname)) { return element.protocol + "//" + element.hostname; } else if (util.isSet(element.href)) { return getHostnameFromUrl(element.href); } } return { getHostnameOfAnchorElement: getHostnameOfAnchorElement }; })(util); var preconnectHandler = (function (hintUtil, eventLib, domUtil) { var preconnectedHostsList = {}; function injectSerpPreconnectHint(hostname) { hintUtil.injectHostNameHint("preconnect", hostname); addHostnameToPreconnectedList(hostname); } /** * Inject Serp Pre-connect hint for hostname's not pre-connected * Adds hostname to the list of pre-connected hostname's * Removes hostname from the list of pre-connected hostname's after timeout * @param event */ function preconnectEventHandler(event, element, preconnectEvent) { var hostname = domUtil.getHostnameOfAnchorElement(element); if (!isPreconnectedHostname(hostname)) { injectSerpPreconnectHint(hostname); eventLib.removeEvent(element, "mouseover", preconnectEvent); eventLib.removeEvent(element, "touchstart", preconnectEvent); setTimeout(function () { removeHostnameFromPreconnectedList(hostname); attachHoverListener(element); }, 10000); } } /** * Add event to the element if the element's hostname is not pre-connected * @param element */ function attachHoverListener(element) { var hostname = domUtil.getHostnameOfAnchorElement(element); var preconnectEvent = (function (element) { return function (event) { preconnectEventHandler(event, element, preconnectEvent); }; })(element); if (!isPreconnectedHostname(hostname)) { eventLib.addEvent(element, "mouseover", preconnectEvent); eventLib.addEvent(element, "touchstart", preconnectEvent); } } /** * Removes hostname from the list of pre-connected hostname's * @param hostname */ function removeHostnameFromPreconnectedList(hostname) { preconnectedHostsList[hostname] = 0; } /** * Adds hostname to the list of pre-connected hostname's * @param hostname */ function addHostnameToPreconnectedList(hostname) { preconnectedHostsList[hostname] = 1; } /** * Checks if the hostname is pre-connected or not * @param hostname * @returns {boolean} */ function isPreconnectedHostname(hostname) { return preconnectedHostsList[hostname] === 1; } /** * Attaches eventAction Event to the element passed * @param eventAction * @param element */ function initialisePreconnectSetup(eventAction, element) { if (eventAction == "hover") { attachHoverListener(element); } } function isSupported() { return hintUtil.isHintSupported("preconnect"); } return { initialisePreconnectSetup: initialisePreconnectSetup, isSupported: isSupported }; })(hintUtil, eventLib, domUtil); var dnsPrefetchHandler = (function (hintUtil, domUtil) { var dnsPrefetchedHostsList = {}; function initialiseDnsPrefetchSetup(element) { var hostname = domUtil.getHostnameOfAnchorElement(element); if (!isDnsPrefetchedHostname(hostname)) { hintUtil.injectHostNameHint("dns-prefetch", hostname); addHostnameToDnsPrefetchedList(hostname); } } /** * Adds hostname to the list of dns pre-fetched hostname's * @param hostname */ function addHostnameToDnsPrefetchedList(hostname) { dnsPrefetchedHostsList[hostname] = 1; } /** * checks if hostname is dns pre-fetched or not * @param hostname * @returns {boolean} */ function isDnsPrefetchedHostname(hostname) { return dnsPrefetchedHostsList[hostname] === 1; } function isSupported() { return hintUtil.isHintSupported("dns-prefetch"); } return { initialiseDnsPrefetchSetup: initialiseDnsPrefetchSetup, isSupported: isSupported }; })(hintUtil, domUtil); var init = function(anchorElement){ if (preconnectHandler.isSupported()) { preconnectHandler.initialisePreconnectSetup("hover", anchorElement); } if (dnsPrefetchHandler.isSupported()) { dnsPrefetchHandler.initialiseDnsPrefetchSetup(anchorElement); } } return { init : init } })(); </script><script> var __cookieController = (function () { function getSubDomain() { var hostName = window.location.hostname; if (!!hostName) { var parts = hostName.split('.'); if (parts.length > 2) { parts.shift(); } hostName = parts.join('.'); } return hostName; } function sanitizeCookieValue(value) { return encodeURIComponent(value).replace(/[^a-zA-Z0-9%]/g, ''); } /* * Read a cookie value * */ function get(name) { var start = document.cookie.indexOf(name + "="); var len = start + name.length + 1; if ((!start) && (name !== document.cookie.substring(0, name.length))) { return null; } if (start === -1) { return null; } var end = document.cookie.indexOf(";", len); if (end === -1) { end = document.cookie.length; } var cookieVal = document.cookie.substring(len, end); cookieVal = sanitizeCookieValue(cookieVal); return cookieVal; } /* * Create a cookie for forbes.com dommain * */ function set(name, value, expireInDays) { var today = new Date(), path = '/', domain = '.' + getSubDomain(); today.setTime(today.getTime()); if (expireInDays) { expireInDays = expireInDays * 1000 * 60 * 60 * 24; } var expireDate = new Date(today.getTime() + (expireInDays)); document.cookie = name + "=" + escape(value) + ((expireInDays) ? ";expires=" + expireDate.toGMTString() : "") + ((domain) ? ";domain=" + domain : "") + ((path) ? ";path=" + path : ""); } return { get: get, set: set, } })(); var __helper = (function () { /* * Get Host name from url * */ function getHostname(url) { if (!!url) { var link = document.createElement('a'); link.href = url; return link.hostname; } return null; } /* * Get Query Parameter * */ function getQueryParameterValue(field, url) { var href = url ? url : window.location.href; var reg = new RegExp('[?&]' + field + '=([^&#]*)', 'i'); var string = reg.exec(href); return string ? string[1] : null; } /* * Checks for empty values * Example : '' | "" | null | undefined | false * */ function empty(val) { return val === '' || val === null || typeof val == 'undefined' || val === false; } /* * Generate values between two numbers exclusive of the range * */ function getRandomInt(min, max) { min = Math.ceil(min); max = Math.floor(max); return Math.floor(Math.random() * (max - min)) + min; } return { getHostname: getHostname, getQueryParameterValue: getQueryParameterValue, empty: empty, getRandomInt: getRandomInt, } })(); var __linkTrackingController = (function (__cookie, __util, __prefetch) { var E2E_COOKIE_ADVISOR_USER_ID = 'fadve2etid'; var E2E_COOKIE_ADVISOR_USER_VISIT_COUNT = 'fadve2etidvcnt'; var E2E_COOKIE_ADVISOR_UTM = 'fadve2esrc'; var E2E_COOKIE_ORIGINAL_TID_PARAM = 'fadve2etid_oname'; var E2E_COOKIE_ORIGINAL_TID_VALUE = 'fadve2etid_oval'; var E2E_HOST = 'related.forbes.com'; var BANKRATE_HOST = 'oc.brcclx.com'; var POLICYGENIUS_HOST = "policygenius.go2cloud.org"; var CM_PREFIX_ID = '_spid'; var E2E_REDIRECT_URL = 'https://related.forbes.com/trf?o=gqT2vtgaO1NVU2O4ubzbbRKuqAIAh5jbhu-tB-B2XR9mkqq2r1uP3UQ86qlwjDTZcKefs9W1ct4iXHB8cr3Q5iQgynTrcq_Pg_eLRCaLJaHBM8WuHhRH8aWVp2KOcc_rsjl4oQeRfrNe3Dt5Tkj0_4KayhC_KRgY-2CxyWvgC5I=&p=qIZUfGF2w6pxNO0krbxBf2o-8MJII1YwehXZNXIUxHHkbrJRS564JaRaPyj7AKpp&r='; var LINKSYNERGY_HOST = "click.linksynergy.com"; var COOKIE_MKTP_CLIENT_ID = 'mktp_clientId'; /* * Generate a hash code from a string * */ String.prototype.hashCode = function () { var hash = 0; if (this.length === 0) return hash; for (i = 0; i < this.length; i++) { char = this.charCodeAt(i); hash = ((hash << 5) - hash) + char; hash = hash & hash; } if (hash < 0) return "N" + (hash * -1); else return "P" + hash; }; function getNanoId(length = 20) { const a = "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ"; length = Math.min(length, a.length); let result = ""; const randomValues = crypto.getRandomValues(new Uint8Array(length)); for (let i = 0; i < length; i++) { result += a[randomValues[i] % a.length]; } return result; } /* * Get Utm params Mapping * */ function getUtmSourceClickIdParamMapping() { return { "outbrain": ["ob_click_id", "clickid", "OutbrainClickId", "outbrainclickid"], "taboola": ["tcid"], "bing": ["msclkid"], "kw": ["fbclid"], "facebook": ["fbclid"] }; } function getValidClickIdParams() { return ["gclid"]; } /** * Returns object with parameter and value * Example : ob_click_id=jfkjkfjskafjkj * returns : { param: ob_click_id , value:jfkjkfjskafjkj } */ function getOgUtmParamValuePair() { var trackingParamsObj = { param: '', value: '' }; var utmSource = __util.getQueryParameterValue('utm_source'); if (!!utmSource) { utmSource = utmSource.toLowerCase(); var utmParamMappinArray = getUtmSourceClickIdParamMapping(); if (!!utmParamMappinArray[utmSource] && utmParamMappinArray[utmSource].length > 0) { for (var idx_param = 0; idx_param < utmParamMappinArray[utmSource].length; idx_param++) { var idFromUrl = __util.getQueryParameterValue(utmParamMappinArray[utmSource][idx_param]); if (!!idFromUrl) { trackingParamsObj.param = utmParamMappinArray[utmSource][idx_param]; trackingParamsObj.value = idFromUrl; break; } } } } /** * If no valid param mapping found in url check for valid click id */ if( ! trackingParamsObj.value && ! trackingParamsObj.param ){ /** * Check for valid click ID in the url If found return the id and value */ var clickIdParam = getValidClickIdParams(); for(var i = 0; i < clickIdParam.length; i++){ var clickIdFromUrl = __util.getQueryParameterValue(clickIdParam[i]); if(!!clickIdFromUrl){ trackingParamsObj.param = clickIdParam[i]; trackingParamsObj.value = clickIdFromUrl; break; } } } return trackingParamsObj; } function generateHashFromOgParam(paramsObj) { if (!!paramsObj.value && typeof paramsObj.value === 'string') { var hashInput = paramsObj.value + new Date().getTime() + __util.getRandomInt(1, 99); return hashInput.hashCode(); } return ''; } /** * This function return user id * If found in cookie returns the cookie value * If not found in cookie generated a user id * If og params are invalid return empty string */ function getUserIdHashFromOgParam() { var hash = ''; var paramsObj = getOgUtmParamValuePair(); if (!!paramsObj.param && !!paramsObj.value) { var paramFromCookie = __cookie.get(E2E_COOKIE_ORIGINAL_TID_PARAM); var paramValueFromCookie = __cookie.get(E2E_COOKIE_ORIGINAL_TID_VALUE); //Get user id from cookie if found if ( !!paramFromCookie && !!paramValueFromCookie && paramsObj.param === paramFromCookie && paramsObj.value === paramValueFromCookie ) { var userIdFromCookie = __cookie.get(E2E_COOKIE_ADVISOR_USER_ID); if (!!userIdFromCookie){ hash = userIdFromCookie; } } //If user id is not present in cookie generate one if (!hash) { hash = generateHashFromOgParam(paramsObj); } } window.dataLayer.push({ 'cd': { 'OriginalTrackingParam': paramsObj.param, 'OriginalTrackingParamValue': paramsObj.value, } }); return hash; } /* * Get Default User ID Hash * returns hash : P74473637 * */ function getDefaultUserIdHash() { var userid = 'NOTID' + new Date().getTime() + __util.getRandomInt(1, 99); return userid.hashCode(); } /** * Tid From Utm Param * */ function getUserIdHashForPartnership(){ var userid = ''; var partnershipMap = { partnership:'P' }; var utmMediumParam = __util.getQueryParameterValue('utm_medium'); //generate new user id if(!!utmMediumParam && partnershipMap.hasOwnProperty(utmMediumParam)){ userid = getDefaultUserIdHash(); userid = userid + partnershipMap[utmMediumParam]; userid = userid.toUpperCase(); } return userid; } /* * Get Unique Hash * returns numeric 9 digit value: 187654367 * */ function getUniqueId(suffix) { return getNanoId(12); suffix = suffix || ''; var rand = __util.getRandomInt(100000000, 999999999); var timestamp = (suffix.toUpperCase() + Math.round((new Date()).getTime() / 1000)); return timestamp.concat(rand); } /** * Add a query string to url */ function addQueryString(param) { var url; if (param.hasOwnProperty('url') && !__util.empty(param.url)) { url = param.url; } if (param.hasOwnProperty('parameterName') && !__util.empty(param.parameterName) && param.hasOwnProperty('parameterValue') && !__util.empty(param.parameterValue)) { if (url.indexOf(param.parameterName) !== -1 && param.hasOwnProperty('override') && param.override === true) { var tidFromurl = __util.getQueryParameterValue(param.parameterName, url); url = url.replace(param.parameterName + '=' + tidFromurl, param.parameterName + '=' + param.parameterValue); } else { //if parameter is not found if (url.indexOf('?') !== -1) { url = url + '&' + param.parameterName + '=' + param.parameterValue; } else { url = url + '?' + param.parameterName + '=' + param.parameterValue; } } } return url; } /** * @param link * @param attributes */ function setAttributesToLink(link, attributes) { if (!!link && typeof attributes === 'object') { for (var prop in attributes) { if (attributes.hasOwnProperty(prop) && !!attributes[prop]) { link.setAttribute(prop, attributes[prop]); } } } return link; } /** * Appends tracking ID to provided url * Checks for topics | bankrate url * @param url * @param hostName * @param trackingId * * @return string */ function appendTrackingId(url, hostName, trackingId) { var urlWithTrackingID; if (E2E_HOST === hostName) { var affiliateLink = __util.getQueryParameterValue('r', url); if (!!affiliateLink) { affiliateLink = decodeURIComponent(affiliateLink); affiliateLink = addQueryString({ url: affiliateLink, parameterName: 'tid', parameterValue: trackingId, override: true, }); urlWithTrackingID = E2E_REDIRECT_URL + encodeURIComponent(affiliateLink) + CM_PREFIX_ID; }else{ urlWithTrackingID = url; } } else if (BANKRATE_HOST === hostName) { url = addQueryString({ url: url, parameterName: 'tid', parameterValue: trackingId, override: true, }); urlWithTrackingID = E2E_REDIRECT_URL + encodeURIComponent(url) + CM_PREFIX_ID; } else if (LINKSYNERGY_HOST === hostName) { urlWithTrackingID = addQueryString({ url: url, parameterName: 'u1', parameterValue: trackingId, override: true, }); } else if (POLICYGENIUS_HOST === hostName) { urlWithTrackingID = addQueryString({ url: url, parameterName: 'aff_click_id', parameterValue: '', override: true, }); } else { urlWithTrackingID = url; } return urlWithTrackingID; } /* * Get User Id Hashcode * */ function getUserIdHash() { var userid = ''; var mktpClientId = __cookie.get(COOKIE_MKTP_CLIENT_ID); if(mktpClientId){ userid = mktpClientId; }else{ var prefix = (typeof mktpBase !== 'undefined' && mktpBase?.tidPrefix) ? mktpBase.tidPrefix : "FA"; userid = prefix + getNanoId(20); __cookie.set(COOKIE_MKTP_CLIENT_ID, userid, 365); } return userid; //Get Tid From Url var tidFromUrl = __util.getQueryParameterValue('tid'); if (!!tidFromUrl) { userid = tidFromUrl; } //Get Tid for partnership var tidForPartnership = getUserIdHashForPartnership(); if (!!tidForPartnership) { userid = tidForPartnership; } //Generate hash from if og parameter is found in url var userIdHashFromUrl = getUserIdHashFromOgParam(); if (__util.empty(userid) && !!userIdHashFromUrl) { userid = userIdHashFromUrl; } //Read user id from cookie if found if (__util.empty(userid)) { userid = __cookie.get(E2E_COOKIE_ADVISOR_USER_ID); } //Generate a new user id if (__util.empty(userid)) { userid = getDefaultUserIdHash(); } return userid; } //get user id hash var USER_ID_HASH = getUserIdHash(); function getUtmSource(ogParamObj) { var utmSource = ''; var clickIdUtmSourceMapping = { "gclid": "google" }; if(!!clickIdUtmSourceMapping[ogParamObj.param]){ utmSource = clickIdUtmSourceMapping[ogParamObj.param]; }else{ utmSource = __util.getQueryParameterValue('utm_source'); } return utmSource; } /** * Set Cookie Values * fadve2etid = USERID | Generated from Client Side script * fadve2etidvcnt = 1 | Increments on every page refresh * fadve2esrc = utm_source * fadve2etid_oname = gclid * fadve2etid_oval = fjdalskff78gsf78asfsf7as6f7as */ function setCookie() { //Get user id Hash var userIDHash = USER_ID_HASH; //Number of days to store cookies var DAYS = { TWENTY_YEARS: 365 * 20, THIRTY: 30, ZERO: 0 }; //Get userid from cookie var userIdFromCookie = __cookie.get(E2E_COOKIE_ADVISOR_USER_ID); /** * Set Cookie Values * If cookie is not present then create one * If the value of userIDHash is different from the cookie value than update the value */ if (__util.empty(userIdFromCookie) || userIDHash !== userIdFromCookie) { //create cookie for userid __cookie.set(E2E_COOKIE_ADVISOR_USER_ID, userIDHash, DAYS.TWENTY_YEARS ); //set user visit count __cookie.set(E2E_COOKIE_ADVISOR_USER_VISIT_COUNT, 1, DAYS.ZERO); } else { //get user visit count var userVisitCount = __cookie.get(E2E_COOKIE_ADVISOR_USER_VISIT_COUNT); userVisitCount = parseInt(userVisitCount); userVisitCount = isNaN(userVisitCount) ? 1 : (userVisitCount + 1); //set incremented visitor count __cookie.set(E2E_COOKIE_ADVISOR_USER_VISIT_COUNT, userVisitCount, DAYS.ZERO) } } /** * Set Tracking Values (?tid=USERID_UNIQUEID) for all bankrate urls * Set Link Attributes rel="nofollow" & target="_blank" */ function getTrackingIdHash() { var hashes = {}; var uniqueIdHash = getUniqueId('c'); hashes.uid = uniqueIdHash; hashes.tid = USER_ID_HASH + '_' + uniqueIdHash; return hashes; } /** * Set Tracking Values (?tid=USERID_UNIQUEID) for all bankrate urls * Set Link Attributes rel="nofollow" & target="_blank" */ function setTrackingId(elSelector) { var elementSelector = elSelector || 'body a'; var links = document.querySelectorAll(elementSelector); if (links.length > 0) { for (var x = 0; x < links.length; x++) { var link = links[x]; var url = link.getAttribute('href'); //get hostname var hostName = __util.getHostname(url); if (!!url && !!hostName && (hostName === E2E_HOST || hostName === BANKRATE_HOST || hostName === POLICYGENIUS_HOST || hostName === LINKSYNERGY_HOST)) { if( hostName !== POLICYGENIUS_HOST ) { __prefetch.init(link); } //Generate Tracking ID var idsObj = getTrackingIdHash(); //append tracking id url = appendTrackingId(url, hostName, idsObj.tid); //set tracking attributes link = setAttributesToLink(link, { "href": url, "rel": "nofollow noopener", "target": "_blank", "data-uid": USER_ID_HASH, "data-cid": idsObj.uid, "data-tid": idsObj.tid, }); } } } } return { setCookie: setCookie, setTrackingId: setTrackingId, getUserIdHash: getUserIdHash, USER_ID_HASH: USER_ID_HASH, getUniqueId: getUniqueId, getTrackingIdHash: getTrackingIdHash } })(__cookieController, __helper, __linkprefetch); //set cookie values __linkTrackingController.setCookie(); function detectIsIE(){ var ua = window.navigator.userAgent; var msie = ua.indexOf("MSIE "); // IE browser check if (msie > 0 || !!navigator.userAgent.match(/Trident.*rv\:11\./)) { return true; } return false; } document.addEventListener('DOMContentLoaded', function () { //set user id var event; // The 'new Event' code is not supported in IE so update code for IE if(detectIsIE()){ event = document.createEvent('Event'); event.initEvent('tidSet', true, true); } else{ event = new Event('tidSet'); } window.dispatchEvent(event); window.__mpctc = (function(){ return { 'userid': function(){ return __linkTrackingController.getUserIdHash(); }, 'tid': function(){ return (__linkTrackingController.getTrackingIdHash()).tid } } })(); }); </script> <script> window.shortcodesOnPage = ["related","generic_product_widget"]; if(window.dataLayer){ window.dataLayer.push({ 'shortcodesOnPage': window.shortcodesOnPage }); } window.shortcodesPartnersOnPage = []; </script><script type="text/javascript"> var e2e = (function(){ var E2E_HOST = 'related.forbes.com'; var BANKRATE_HOST = 'oc.brcclx.com'; var analyticsParams = { pageview_event: 'pageview', bankrate_event: 'bankrate', page_template: 'Top N Non-CC - 2021', tid: __linkTrackingController.USER_ID_HASH, session_pageview_count: '1', original_tracking_param: '', original_tracking_param_value: '', referrer_host: '', referrer_url: document.referrer, author_name: 'Tyler Webb', author_role: 'Senior Staff Writer', primary_category: 'Business', secondary_category: 'Software', published_date: 'March 27, 2022', updated_date: 'Oct 17, 2024', ra_feed_enabled: 0 }; /** * Logs Event to Database * @param args */ function log(args){ var analyticsData = args || {}; var wp_action = { 'token': '0077e6fdfb', 'action': 'e2e_logging', }; var data = Object.assign({},wp_action,analyticsData); if( Object.keys(analyticsData).length !== 0 ){ fetch('https://www.forbes.com/advisor/wp-admin/admin-ajax.php', { method: "POST", body: new URLSearchParams(data).toString(), headers: { "Content-type": "application/x-www-form-urlencoded; charset=UTF-8" } }) } } /** * Sets GTAG User ID */ function setGtagUserId(){ gtag('set', {'user_id': __linkTrackingController.USER_ID_HASH}); } /** * Logs Page View Event to database * @param a */ function logPageView(a){ var args = a || {}; var event = ( args.hasOwnProperty('event') && !!args.event ) ? args.event : analyticsParams.pageview_event; log({ event: event, template: analyticsParams.page_template, tid: analyticsParams.tid, og_tracking_parameter: analyticsParams.original_tracking_param, og_tracking_parameter_value: analyticsParams.original_tracking_param_value, }); } /** * Check for a valid html element * @param element */ function isElement(element) { return element instanceof Element || element instanceof HTMLDocument; } /** * Sends Page View Event to analytics * @param params */ function sendPageviewEvent(params){ window.dataLayer.push({ 'cd': { 'ReferrerHost': analyticsParams.referrer_host, 'ReferrerUrl': analyticsParams.referrer_url } }); } /** * Sends Multiple (Total 2) Page View Events to analytics in 10 seconds interval */ function sendPageviewEventMultiple(){ var statusCount = 1; var totalExecCount = 2; var initialTime = 10; var increment = 10; var eventName = analyticsParams.pageview_event; var recursiveAnalyticscall = setInterval(function(){ var newEventName = eventName + '-' + initialTime; sendPageviewEvent({event:newEventName}); if( statusCount === totalExecCount ){ clearInterval(recursiveAnalyticscall); } initialTime += increment; statusCount++; },10000); } function e2eSendPageView(){ sendPageviewEvent(); // sendPageviewEventMultiple(); } /** * Gets host name from a url string * @param url * @returns {string} */ function getHostName(url) { if (!!url) { var link = document.createElement('a'); link.href = url; return link.hostname; } return url; } /** * Logs 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