Complaint Handling Procedure | University Secretary's Group

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</div> </div> <div class="row"> <div class="col-12"> <main class="main-content" id="main-content"> <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-wpp-theme-page-title"> <h1><span>Complaint Handling Procedure</span> </h1> </div> <div id="block-wpp-theme-content"> <article about="/complaint-handling-procedure"> <div> <div><p class="lead">The Complaint Handling Procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.</p></div> <div class="views-element-container"><div class="js-view-dom-id-23af0623755cc88d855e1738e891e9830ed3d10905e186282bbe5f915ca13b8a row row-card row-cols-1 row-cols-lg-2 overview-layout"> <div class="views-row"> <div class="col h-100"> <div class="card"> <div class="card-overview-high"> <div class="card-header"> <h2 class="card-title"> <a href="/complaint-handling-procedure/about" class="stretched-link">About</a> </h2> </div> <div> </div> <div class="card-body"> <p class="card-text">We acknowledge that complaints provide valuable insight that can lead to improvements in our services. </p> </div> </div> </div> </div> </div> <div class="views-row"> <div class="col h-100"> <div class="card"> <div class="card-overview-high"> <div class="card-header"> <h2 class="card-title"> <a href="/key-compliance-information/complaint-handling-procedure/procedure" class="stretched-link">The procedure</a> </h2> </div> <div> </div> <div class="card-body"> <p class="card-text">The procedure involves up to two stages, with timescales outlined in the Complaints Handling Procedure. </p> </div> </div> </div> </div> </div> <div class="views-row"> <div class="col h-100"> <div class="card"> <div class="card-overview-high"> <div class="card-header"> <h2 class="card-title"> <a href="/complaint-handling-procedure/Scottish-Public-Services-Ombudsman" class="stretched-link">Scottish Public Services Ombudsman</a> </h2> </div> <div> </div> <div class="card-body"> <p class="card-text">The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities in Scotland.</p> </div> </div> </div> </div> </div> <div class="views-row"> <div class="col h-100"> <div class="card"> <div class="card-overview-high"> <div class="card-header"> <h2 class="card-title"> <a href="/complaint-handling-procedure/privacy-notice" class="stretched-link">Privacy notice</a> </h2> </div> <div> </div> <div class="card-body"> <p class="card-text">The University will use information about complainants in examining, investigating and making decisions regarding complaints. </p> </div> </div> </div> </div> </div> </div> </div> </div> <div> <p class="article-published">This article was published on <time datetime="2024-05-06T14:13:36+01:00">2024-05-06</time> </p> </div> </article> </div> </div> </main> </div> </div> </div> </div> </div> <footer> <div class="footer-discover"> <h3 class="footer-discover-heading"> The University of Edinburgh </h3> </div> 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