Apple Store (U.S.)

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html class="en-us en us" lang="en-US"> <head nodename="standard/help/iphone"><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://store.apple.com:80/us/help/iphone?mco=MTM3NDc0ODI","20100114212020","https://web.archive.org/","web","/_static/", "1263504020"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/print.css" media="print"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/as-layout.css" media="screen, print"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/as-type.css" media="screen, print"/>  <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/js/bootstrap/release/bootstrap.js"></script> <title>Apple Store (U.S.)</title> <link rel="canonical" href="https://web.archive.org/web/20100114212020/http://store.apple.com/us/help/iphone"/> <script type="text/javascript"> // <![CDATA[ var djConfig= { baseScriptUri:'/rs/js/dojo-0.4.0-ajax/' }; document.write('<style>.xs-js { display: none; }</style>'); // ]]> </script> <noscript><style>.xs-no-js { display: none !important; }</style></noscript> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/print.css" media="screen, print"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/as-layout.css" media="screen, print"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/as-type.css" media="screen, print"/>  <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/css/aos-global.css" media="screen, print"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/regional/amr/css/aos-overrides.css" media="screen, print"/>   <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/css/ase-nav.css" media=""/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100114212020cs_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/css/aos-local.css" media=""/>   <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/js/dojo-0.4.0-ajax/dojo.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/js/coherent/release/coherent.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/js/store/release/apple.js"></script> <style type="text/css" media="screen, projection, print">@import "/web/20100114212020cs_/http://store.apple.com/Catalog/regional/amr/help/help-pages.css";</style> </head> <body id="as"> <div class="as-js-wrap"> <noscript> <img border="0" width="1" height="1" src="https://web.archive.org/web/20100114212020im_/http://metrics.apple.com/b/ss/appleglobal,applestoreWW,applestoreus,applestoreUSconsum/1/H.8--NS/0?pageName=No-Script:AOS%3A+help%2Fiphone"/> </noscript> <script type="text/javascript"> // <![CDATA[ var s_account="appleglobal,applestoreWW,applestoreus,applestoreUSconsum"; // ]]> </script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/js/metrics/s_code_h.js"></script> <script type="text/javascript"> // <![CDATA[ var ametrics = new apple.metrics.Metrics({ isHome:false, storeId:"wHF2F2PHCCCX72KDY" }); /* Page identifcation tags*/ s.pageName=ametrics.pageName("AOS: help/iphone") s.server="a50078560" s.channel="AOS: help" s.hier1="help/iphone" s.charSet="UTF-8" s.currencyCode="USD" s.pageType="" s.prop1="" s.prop2="AOS: US Consumer" s.prop3="" s.prop4="" s.prop5="" s.prop6="" s.prop7="" s.prop8="AOS: help/iphone" s.prop14="" s.prop21="" s.prop22="" s.prop24= s.prop25="" s.prop26="" s.prop27="" s.prop29="" /* eCommerce tags */ s.campaign="" s.state="" s.zip="" s.products="" s.events="" s.purchaseID="" s.eVar1="AOS: help | left-1 | Astro Link | left-1 | 6" s.eVar2="" s.eVar3="AOS: US Consumer" s.eVar4="AOS: help/iphone" s.eVar5="" s.eVar20="" s.eVar22= s.eVar26="" s.eVar27="" s.eVar28="" s.eVar29="" s.linkInternalFilters="javascript:,epp.apple.com,storeint.apple.com,store.apple.com,#" ametrics.mark(); /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code=s.t();if(s_code)document.write(s_code) // ]]> </script> </div> <div class="as-js-wrap"> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/global/nav/scripts/shortcuts.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/global/nav/scripts/shortcuts_fix.js"></script> <script type="text/javascript"> // <![CDATA[ var searchSection = 'store'; var deactivateSearchShortcuts = true; SearchShortcut.setShortcutUrl('https://web.archive.org/web/20100114212020/http://www.apple.com/global/nav/scripts/shortcuts.php'); SearchShortcut.setGlobalSearchUrl('https://web.archive.org/web/20100114212020/http://www.apple.com/search/store/'); var deactivateGlobalSearch = true; // ]]> </script> </div> <div id="globalheader" class="store"> <ul id="globalnav"> <li id="gn-apple"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/">Apple</a></li> <li id="gn-store"><a class="selected" href="/web/20100114212020/http://store.apple.com/us?mco=Nzc1MjMwNA" onclick="s_objectID='Nzc1MjMwNA';">Store</a></li> <li id="gn-mac"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/mac">Mac</a></li> <li id="gn-ipoditunes"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/itunes">iPod + iTunes</a></li> <li id="gn-iphone"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/iphone">iPhone</a></li> <li id="gn-downloads"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/downloads">Downloads</a></li> <li id="gn-support"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support">Support</a></li> </ul> <div class="s-search" id="globalsearch"> <form class="search" id="g-search" action="/web/20100114212020/http://store.apple.com/us/search" onclick="s_objectID='MTM3OTA1MTQ';"> <label for="sp-searchtext"><span class="prettyplaceholder">Search Store</span><input name="find" results="3" type="search" autosave="applestore" class="searchbox g-prettysearch applesearch" id="sp-searchtext"/></label> <input type="hidden" id="mco" name="mco" value="MTM3OTA1MTQ"/> </form> <script type="text/javascript"> // <![CDATA[ new apple.widget.Masthead(document.getElementById('globalsearch')); // ]]> </script> <div id="sp-results"><div class="inside"> </div></div> </div> </div> <div class="collapsed" id="aos_header"> <div id="masthead"> <div id="masthead_wrap"> <h1><a id="usernav-home" href="/web/20100114212020/http://store.apple.com/us?mco=Nzc1MjMwNQ" onclick="s_objectID='Nzc1MjMwNQ';">Home</a></h1> </div> <div id="masthead_btm"></div> <script type="text/javascript"> // <![CDATA[ var mastheadForm = new apple.widget.Masthead(document.getElementById("masthead")); // ]]> </script> </div> <div id="guide"> <div id="guide_wrap"> <ul id="contact-us"> <li> <span> <strong><strong>Questions? Need Advice?</strong></strong> Call 1-800-MY-APPLE </span> </li> <li id="chatnow"> <div> <div id="lpChatButton"> <a href="#" target="chat40715998" onclick="s_objectID='chat40715998';lpdbButtonAction();return false;"><img name="hcDynamicIcon" alt="chat" src="https://web.archive.org/web/20100114212020im_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/transparent-image.gif" id="hcDynamicIcon"/></a> </div> <div id="initChatButton"> <a href="#" target="chat40715998" onclick="s_objectID='chat40715998';lpdbButtonAction();return false;" id="initChatA"></a> </div> </div> </li> </ul> <script type="text/javascript"> // <![CDATA[ AOSLivePersonLocalImageDeploymentPath = 'https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat'; AOSLivePersonSection = ''; lpServerName = 'storechat.apple.com'; lpNumber = '40715998'; lpUASunit = 'consumer'; lpUASlanguage = 'english'; lpUASimagesFolder = AOSLivePersonLocalImageDeploymentPath; // Dynamic values for button and invitation ALT properties lpUASbuttonTitle = 'Live chat'; lpCustomInvitationTitle = 'Invitation popup window for live chat with a representative'; lpCustomInvitationCloseTitle = 'Close chat invitation'; if ((AOSLivePersonSection == 'checkout')||(AOSLivePersonSection == 'shopping cart')) { lpUASunit += '-checkout'; } Event.onLoad(function(){ document.getElementById('initChatA').innerHTML = '<img alt="chat" src="https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/transparent-image.gif" />'; }); // ]]> </script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_local-apple/configuration.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_global/lp/configuration_baseline.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_global/apple/button_parameters.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_global/lp/dynamic_button_script.js"></script> <script type="text/javascript"> // <![CDATA[ var lpdbButtonImageURL = "https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/slimnav-chat-on.png"; var lpdbAlternateButtonOfflineImageURL = "https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/transparent-image.gif"; var lpdbAlternateImageURL = "https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/slimnav-chat-on.png"; var lpdbAlternateButtonBusyImageURL = "https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/chat/button/transparent-image.gif"; fadeChatButton = function() { var chatButton = $('lpChatButton'); Element.setOpacity(chatButton, 0); chatButton.style.display = ''; coherent.Animator.setStyles(chatButton, {opacity: 1}, {duration: 500}); } // ]]> </script> <script type="text/javascript"> // <![CDATA[ var lpUASconversionStage = "AOS: help/iphone"; //LP chat needs the name of the page to be set in the above variable to track the initiator of chat sessions //For OLSS pages, the above OmintureName turns out to be 'NavigationBar' due to the design we use //to save the rendered navbar and send it over to OLSS. However this value needs to represent the true //page name - so override the value with another that might be already defined on this page for the pagename if (window.s != undefined) { if (window.s.pageName != undefined) { lpUASconversionStage = window.s.pageName; } }else if(window.s_pageName != undefined) { //defined on OLSS page lpUASconversionStage = window.s_pageName; } var lpUASsection = "product selection"; // error message var lpUASerrorMessage = ""; // ]]> </script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_global/lp/conversion_script.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100114212020js_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/rs/liveperson/chat_deployment_global/lp/monitor_script.js"></script> <div id="user_nav"> <ul> <li id="u_help"> <a href="/web/20100114212020/http://store.apple.com/us/help?mco=MTA4MzgzMDA" onclick="s_objectID='MTA4MzgzMDA';"><span>Help</span></a> </li> <li id="u_account"> <a href="https://web.archive.org/web/20100114212020/https://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=acct&sf=wHF2F2PHCCCX72KDY" onclick="s_objectID='MTA4MzgzMTY';"><span>Account</span></a> </li> <li id="u_cart" class="superlink"> <a class="superlink" href="https://web.archive.org/web/20100114212020/http://store.apple.com/us/cart?mco=MTA4MzgzMTg" onclick="s_objectID='MTA4MzgzMTg';"><span>Cart</span></a> </li> </ul> </div> </div> </div> <div id="guide_wrap_btm"> </div> </div> <div id="as-help" class="nm"> <div id="as-page-wrap"> <div id="help-nav" class="as-column"> <div class="rail_navigation_module"> <h2>Help Categories</h2> <ul> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/contact?mco=MTM3NDc0OTU" onclick="s_objectID='MTM3NDc0OTU';">Contact Us</a></li> <li class="contact"><a href="/web/20100114212020/http://store.apple.com/us/browse/help/your_account?mco=MTM3NDc0NzI" onclick="s_objectID='MTM3NDc0NzI';">Your Account</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/returns_refund?mco=MTM3NDc0ODE" onclick="s_objectID='MTM3NDc0ODE';">Returns & Refunds</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/viewing_changing_orders?mco=MTM3NDc0ODg" onclick="s_objectID='MTM3NDc0ODg';">Viewing & Changing Orders</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/payments?mco=MTM3NDc0OTY" onclick="s_objectID='MTM3NDc0OTY';">Payment & Pricing</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/shipping_delivery?mco=MTM3NDc1MDM" onclick="s_objectID='MTM3NDc1MDM';">Shipping & Delivery</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/iphone?mco=MTM3NDc0ODI" onclick="s_objectID='MTM3NDc0ODI';">iPhone</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/downloadable_software?mco=MTM3NDc0ODk" onclick="s_objectID='MTM3NDc0ODk';">Downloadable Software</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/recycle?mco=MTM3NDc0OTc" onclick="s_objectID='MTM3NDc0OTc';">Apple Recycling Program</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/online_store_exclusives?mco=MTM3NDc1MDQ" onclick="s_objectID='MTM3NDc1MDQ';">Online Store Exclusives</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/gifting?mco=MTM3NDc1MTM" onclick="s_objectID='MTM3NDc1MTM';">Gifting</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/shopping_experience?mco=MTM3NDc0OTg" onclick="s_objectID='MTM3NDc0OTg';">Shopping Experience</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/questions_and_answers?mco=MTM3NDc1MTQ" onclick="s_objectID='MTM3NDc1MTQ';">Questions & Answers</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/policies?mco=MTM3NDc0OTk" onclick="s_objectID='MTM3NDc0OTk';">Policies</a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help/whatsnew?mco=MTM3NDc1MTU" onclick="s_objectID='MTM3NDc1MTU';">What’s New</a></li> </ul> <div class="rail_navigation_module_footer"> </div> </div> <div class="rail_navigation_module"> <h2>Quick Links</h2> <ul> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/">Product Support</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/aperture/customerservice/">Aperture Support</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/iphoto/customerservice/">iPhoto Support</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/itunes/store/">iTunes Support</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/dotmac/">MobileMe Support</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/quicktime/">QuickTime Support</a></li> </ul> <div class="rail_navigation_module_footer"> </div> </div> <p id="help-banner"><a href="https://web.archive.org/web/20100114212020/http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=stat&sf=wHF2F2PHCCCX72KDY" onclick="s_objectID='MTM3NDc0OTI';"><img src="https://web.archive.org/web/20100114212020im_/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/help/help-yourself-v.jpg" alt="Help yourself. Track your order, check order status, change payment method & more... Visit Online Self Service!"></a></p> </div> <div id="help-main" class="as-column"> <div id="help-main-header"> <ul id="help-breadcrumb"> <li class="home"><a href="/web/20100114212020/http://store.apple.com/us/browse/home?mco=MTM3OTA1MzU" onclick="s_objectID='MTM3OTA1MzU';"><img src="/web/20100114212020im_/http://store.apple.com/Catalog/regional/amr/help/help-home.png" alt="Store Home" width="39" height="16"/></a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/help?mco=MTM4NzU0MjY" onclick="s_objectID='MTM4NzU0MjY';">Apple Store Help</a></li> <li class="category">iPhone</li> </ul> </div> <div class="box-800 box-bg"> <div id="main-content-top"> <a name="iphone" id="iphone"></a> <div class="titlestub-wrap"> <div class="titlestub"> <h1><span>iPhone</span></h1> <p>Find out about iPhone availability, how to purchase iPhone, AT&T; coverage areas, activation, rate plans, support, training, and more.</p> </div> </div> <div class="topic-area"> <ul class="topics"> <li><a href="#availability">iPhone Availability</a></li> <li><a href="#purchase">How to Purchase</a></li> <li><a href="#carrier_info">Coverage, Activation, and Plans</a></li> <li><a href="#support">Support and Training</a></li> <li><a href="#addinfo">Additional Information</a></li> </ul> </div> </div> <div class="topic"> <a name="availability" id="availability"></a> <h3>iPhone Availability</h3> <p>In the U.S., iPhone is available via:</p> <ul> <li>The Apple Online Store</li> <li>Apple Retail Stores</li> <li>AT&T; online</li> <li>AT&T; company-owned retail stores</li> </ul> <p>For more information about iPhone retailers, visit the <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/iphone/buy" onclick="s_objectID='MTM4MTk0MzU';">Buy iPhone</a> page.</p> <h4>Apple Online Store</h4> <p>You can shop the <a href="/web/20100114212020/http://store.apple.com/us/browse/home?mco=MTM4MTk0NDU" onclick="s_objectID='MTM4MTk0NDU';">Apple Online Store U.S.</a> for iPhone and a large selection of iPhone accessories 24 hours a day.</p> <h4>Apple Retail Stores</h4> <p>There are over 160 Apple Retail Store locations in the U.S. <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/retail" onclick="s_objectID='MTM4MTk0NDY';">Find an Apple Retail Store</a> near you, check hours of operation, and get directions online.</p> <h4>AT&T; Online and Retail Stores</h4> <p>iPhone is available at <a href="https://web.archive.org/web/20100114212020/http://www.wireless.att.com/cell-phone-service/cell-phones/cell-phones.jsp?allTypes=on&feapaytype=standard&startFilter=false&allFeatures=on&manapple=apple">wireless.att.com</a> and company-owned AT&T; retail locations. AT&T; operates approximately 1800 retail stores in the U.S. To find an AT&T; retail store near you, visit <a href="https://web.archive.org/web/20100114212020/http://www.att.com/iphonelocator/">att.com/iPhonelocator</a>, and enter a starting address, such as your home or work location. iPhone is not available at AT&T; wireless resellers.</p> <p class="toplink"><a href="#help-nav">Return to top</a></p> </div> <div class="topic"> <a name="purchase" id="purchase"></a> <h3>How to Purchase</h3> <p>Starting the iPhone purchasing process is quick and easy. Visit the <a href="/web/20100114212020/http://store.apple.com/us/browse/home/shop_iphone/family/iphone?mco=MTM4OTgyMTE" onclick="s_objectID='MTM4OTgyMTE';">iPhone</a> product page, and click the “Get started” button.</p> <h4>Enter your information</h4> <p>Specify if you’re a new or existing AT&T; wireless customer. Next, enter your account information so AT&T; can review your personal credit and see if you are eligible for service. AT&T; will mail your monthly bill to the billing address you specify.</p> <p>You can choose to transfer your existing mobile number or home phone number to your iPhone. If you request a new number, you will receive it in your Shipment Notification email and can view it after syncing your iPhone in iTunes.</p> <h4>Select a rate plan and review the purchase policies</h4> <p>If you qualify for an iPhone upgrade or AT&T; service plan, select a monthly rate plan and text messaging plan.</p> <h4>Review your information</h4> <p>Verify your billing information, AT&T; rate plan, and service agreement details. By clicking the “Continue” button, you authorize AT&T; to review your personal credit.</p> <h4>Choose where to buy</h4> <p>You can choose to complete the iPhone purchasing process at an Apple Retail Store or the Apple Online Store.</p> <p>To buy at a store, choose your closest Apple Retail Store and let us know when you’d like to come in to complete your purchase.</p> <p>To buy online, click the “Choose your iPhone” button, select the capacity and color of your iPhone, and click the “Check Out Now” button. For more information about placing your order, please visit the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/shopping_experience?mco=MTM4OTgyMzU" onclick="s_objectID='MTM4OTgyMzU';">Checking Out</a> section of online Help.</p> <h4>Get ready for iPhone</h4> <p>For information about organizing your content to make syncing your iPhone easier, visit the <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/iphone/getready.html" onclick="s_objectID='MTM4OTgyNTM';">iPhone - Set Up and Sync</a> page.</p> <p>To view or update your order, please visit the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/viewing_changing_orders?mco=MTM4OTgyNDU" onclick="s_objectID='MTM4OTgyNDU';">Viewing & Changing Orders</a> section of online Help, or go directly to online <a href="https://web.archive.org/web/20100114212020/http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=stat&sf=wHF2F2PHCCCX72KDY" target="_blank" onclick="s_objectID='MTM4OTgyMjk';">Order Status</a>.</p> <p class="toplink"><a href="#help-nav">Return to top</a></p> </div> <div class="topic"> <a name="carrier_info" id="carrier_info"></a> <h3>Coverage, Activation, and Plans</h3> <h4>AT&T; coverage</h4> <p>AT&T; has the largest digital wireless voice and data network in America and is the exclusive wireless carrier for iPhone in the U.S.</p> <p>You can use the <a href="https://web.archive.org/web/20100114212020/http://www.wireless.att.com/coverageviewer">AT&T; Coverage Viewer</a> to check AT&T; network coverage in your area by entering your address or ZIP code. An interactive map lets you zoom in or out to see coverage areas.</p> <h4>Activation</h4> <p>Activating and syncing your iPhone is simple. Just <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/itunes/download" onclick="s_objectID='MTM4OTgyMzk';">download the latest version of iTunes</a>, connect to your computer, and iTunes will guide you through the simple process of syncing content such as music, video, bookmarks, and contacts.</p> <h4>Activation requirements</h4> <p>You need an Internet connection and iTunes 8.2 or later to activate iPhone. You can <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/itunes/download" onclick="s_objectID='MTM4OTgyNDA';">download iTunes</a> for free for Mac or PC. You also need to create an <a href="https://web.archive.org/web/20100114212020/http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=acct&sf=wHF2F2PHCCCX72KDY" target="_blank" onclick="s_objectID='MTM4OTgyNDI';">Apple ID</a> if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.</p> <h4>AT&T; rate plans</h4> <p>All <a href="https://web.archive.org/web/20100114212020/http://www.wireless.att.com/cell-phone-service/specials/iphone-info.jsp">AT&T; plans</a> for iPhone include unlimited data for email and web, Visual Voicemail, unlimited mobile-to-mobile calling within the AT&T; network, nationwide long distance and roaming, call forwarding, call waiting, three-way calling, and caller ID. Additionally, you can choose a messaging plan.</p> <p>Please contact AT&T; for information about applicable fees, including activation and early termination charges.</p> <h4>Transferring your mobile number</h4> <p>If you are transferring a mobile number, the process may take as little as 15 minutes or up to 6 hours to complete. If you are transferring a home number, the process may take up to 5-7 days to complete. While the transfer is in process, you will be able to make outgoing calls with your iPhone; however, incoming calls will be sent to your current phone.</p> <p>When the transfer is complete, you will receive a text message. Transferring a number from another wireless carrier ends your current service and termination fees may apply.</p> <h4>More activation details</h4> <p>All plans require a two-year AT&T; service agreement and are subject to AT&T; credit approval. An early termination fee may apply if service is terminated before the end of the contract term. (In the U.S., you must be 18 years old to enter into a legally binding contract.) You must activate iPhone with an AT&T; plan to use its features, including iPod and Internet capabilities. Refer to the <a href="https://web.archive.org/web/20100114212020/http://www.att.com/iphoneterms">AT&T; Service Agreement</a> for more information.</p> <p class="toplink"><a href="#help-nav">Return to top</a></p> </div> <div class="topic"> <a name="support" id="support"></a> <h3>Support and Training</h3> <p>Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.</p> <h4>iPhone support</h4> <p>The <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/iphone" onclick="s_objectID='MTM4OTgyNTA';">iPhone Support site</a> contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone User Guide, technical support articles, troubleshooting tips, and customer discussion forums.</p> <p>iPhone comes with 90 days of technical support. In addition, your iPhone, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty. Learn more about your <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/legal/warranty/iphone.pdf" onclick="s_objectID='MTM4OTgyNjY';">Hardware Warranty</a>.</p> <p>For hardware or software support, please visit our <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/support/iphone" onclick="s_objectID='MTM4OTgyNjc';">online resources</a>, visit an <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/retail" onclick="s_objectID='MTM4OTgyNTI';">Apple Retail Store</a>, or call 1-800-MY-IPHONE (1-800-694-7466).</p> <p>For questions about the SIM card, basic voice and data services, monthly billing, or changing rate plans after activation, refer to <a href="https://web.archive.org/web/20100114212020/http://wireless.att.com/">wireless.att.com</a> or call 1-800-331-0500.</p> <h4>iPhone features</h4> <p>The <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/iphone/guidedtour" onclick="s_objectID='MTM4OTgyODA';">iPhone Guided Tour</a> highlights the top features of iPhone. Visit the iPhone - Features page to learn more.</p> <h4>Additional resources</h4> <p>Get the most out of your iPhone by attending free <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/retail/workshops" onclick="s_objectID='MTM4OTgyODI';">iPhone workshops</a> at an Apple Retail Store. Visit <a href="https://web.archive.org/web/20100114212020/http://www.apple.com/iphone/apps-for-everything" onclick="s_objectID='MTM4OTgzMTQ';">Apps for Everything</a> online to learn about some of the most useful and popular apps.</p> <p class="toplink"><a href="#help-nav">Return to top</a></p> </div> <div class="topic"> <a name="addinfo" id="addinfo"></a> <h3>Additional Information</h3> <p>Refer below for more details about iPhone, including accessory compatibility, recycling, gifting, order status, returns and refunds, and taxes.</p> <h4>Accessory compatibility</h4> <p>While there are thousands of accessories that have been designed specifically for iPod, not all of these are fully compatible with iPhone. This is because cell phones can cause audio interference with some accessories.</p> <p>To ensure the best possible customer experience, Apple has created special iPhone compatibility requirements for accessory manufacturers. Products that are engineered and certified to be compatible with iPhone carry a "Works with iPhone" logo on the packaging.</p> <p>If you connect iPhone to an accessory that was not made to work with iPhone, you can activate Airplane Mode while connected to the accessory. This will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to activate Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.</p> <p>To shop for iPhone gear, explore the <a href="/web/20100114212020/http://store.apple.com/us/browse/home/shop_iphone/iphone_accessories?mco=MTM4OTgzMTY" onclick="s_objectID='MTM4OTgzMTY';">iPhone Accessories</a> pages of the Apple Online Store.</p> <h4>Recycling</h4> <p>Not sure what to do with your old mobile phone? Recycle it. Find out more about the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/recycle?mco=MTM4OTgzMDk" onclick="s_objectID='MTM4OTgzMDk';">Apple Recycling Program</a>.</p> <h4>U.S. Sales Only</h4> <p>The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.</p> <h4>iPhone Gift Card</h4> <p>iPhone makes a great gift! Buy an iPhone Gift Card at the Apple Online Store and your recipient can stop by an Apple Retail Store to redeem it and get free Personal Setup. An Apple Retail Store Specialist will activate your recipient's iPhone, set up email, help customize the Home screen, choose some great iPhone applications, personalize ringtones, and find their favorite songs.</p> <p>For more information, visit the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/gifting?mco=MTM4OTgzMjY" onclick="s_objectID='MTM4OTgzMjY';">iPhone Gift Cards</a> section of online Help. To purchase an iPhone Gift Card, <a href="/web/20100114212020/http://store.apple.com/us/personalize/iphone?product=MB891LL/A">click here</a>.</p> <h4>Order status</h4> <p>Visit online <a href="https://web.archive.org/web/20100114212020/http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=stat&sf=wHF2F2PHCCCX72KDY" target="_blank" onclick="s_objectID='MTM4OTgzMjc';">Order Status</a> to view your order status, change or cancel your order, and more. For more information, visit the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/viewing_changing_orders?mco=MTM4OTgzNDU" onclick="s_objectID='MTM4OTgzNDU';">Viewing & Changing Orders</a> section of online Help.</p> <h4>Returns and refunds</h4> <p>If you are not satisfied with your iPhone purchase, please call <nobr>1-800-676-2775</nobr> to request a return. The iPhone must be returned to our warehouse within 30 calendar days from shipment to avoid an $175 early termination fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation. Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.</p> <p>Note: iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T;, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).</p> <p>By returning your iPhone within 30 calendar days, your wireless service will be cancelled automatically. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges through the termination date. Please contact AT&T; for more information about applicable fees.</p> <p>Review the <a href="/web/20100114212020/http://store.apple.com/us/browse/help/returns_refund?mco=MTM4OTgzNDc" onclick="s_objectID='MTM4OTgzNDc';">Returns & Refunds</a> section of online Help for more information.</p> <h4>iPhone Sales Tax Rates</h4> <p>In California, Massachusetts, and Rhode Island, sales tax is collected on the unbundled price of the iPhone.</p> <p class="toplink"> <a href="#help-nav">Return to top</a> </p> </div> <div class="clearer"></div> </div> </div> </div> </div> <div id="globalfooter" class="clearfix"> <ul id="chooseastore" class="stores"> <li id="f_current"><a href="/web/20100114212020/http://store.apple.com/us">Apple Store (U.S.)</a></li> <li id="f_country"><a href="#">Change Country</a> <div id="choose_country" style="display: none;"> <ul class="clearfix"> <li><a title="Apple Store (Australia)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=au">Australia</a></li> <li><a title="Apple Store (Belgique)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=be-fr">Belgique</a></li> <li><a title="Apple Store (België)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=be-nl">België</a></li> <li><a title="Apple Store (Brasil)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=br">Brasil</a></li> <li><a title="Apple Store (Canada)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=ca">Canada (English)</a></li> <li><a title="Apple Store (Canada Français)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=xf">Canada (Français)</a></li> <li><a title="Apple Store (Danmark)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=dk">Danmark</a></li> <li><a title="Apple Store (Deutschland)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=de">Deutschland</a></li> <li><a title="Apple Store (España)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=es">España</a></li> <li><a title="Apple Store (France)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=fr">France</a></li> <li><a title="Apple Store (HongKong)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=hk">Hong Kong (English)</a></li> <li><a title="Apple Store (HongKong)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=hk-zh">Hong Kong (中文)</a></li> <li><a title="Apple Store (Indonesia)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=id">Indonesia</a></li> <li><a title="Apple Store (Republic of Ireland)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=ie">Ireland</a></li> <li><a title="Apple Store (Italia)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=it">Italia</a></li> <li><a title="Apple Store (Japan)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=jp">日本</a></li> <li><a title="Apple Store (Luxembourg)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=lu">Luxembourg</a></li> <li><a title="Apple Store (Malaysia)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=my">Malaysia</a></li> <li><a title="Apple Store (Mexico)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=mx">México</a></li> <li><a title="Apple Store (Nederland)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=nl">Nederland</a></li> <li><a title="Apple Store (New Zealand)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=nz">New Zealand</a></li> <li><a title="Apple Store (Norge)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=no">Norge</a></li> <li><a title="Apple Store (Philippines)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=ph">Philippines</a></li> <li><a title="Apple Store (Portugal)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=pt">Portugal</a></li> <li><a title="Apple Store (Österreich)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=at">Österreich</a></li> <li><a title="Apple Store (Schweiz)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=ch-de">Schweiz</a></li> <li><a title="Apple Store (Singapore)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=sg">Singapore</a></li> <li><a title="Apple Store (Korea)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=kr">South Korea</a></li> <li><a title="Apple Store (Suisse)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=ch-fr">Suisse</a></li> <li><a title="Apple Store (Suomi)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=fi">Suomi</a></li> <li><a title="Apple Store (Sverige)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=se">Sverige</a></li> <li><a title="Apple Store (Taiwan)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=tw">Taiwan</a></li> <li><a title="Apple Store (Thailand)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=th">Thailand</a></li> <li><a title="Apple Store (U.S.)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=us">United States of America</a></li> <li><a title="Apple Store (U.K.)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=uk">United Kingdom</a></li> <li><a title="Apple Store (Vietnam)" href="/web/20100114212020/http://store.apple.com/us/selectStore?alias=vn">Vietnam</a></li> </ul> </div> <script type="text/javascript"> // <![CDATA[ var footerCountrySelector= new apple.widget.FooterCountrySelector($('globalfooter')); // ]]> </script> </li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/home/findyourschool">Education Store</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/smallbusiness/store?cid=AOSA10000022131">Business Store</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/r/store/government">Government Store</a></li> </ul> <ul id="helplinks"> <li class="first"><a target="_self" href="/web/20100114212020/http://store.apple.com/us/help">Help</a></li> <li><a href="https://web.archive.org/web/20100114212020/http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=acct&sf=wHF2F2PHCCCX72KDY" onclick="s_objectID='MTA4Mzg0Nzk';"><span>Account</span></a></li> <li><a href="/web/20100114212020/http://store.apple.com/us/browse/sitemap">Site Map</a></li> <li class="contactUsClassName"><a target="_blank" href="https://web.archive.org/web/20100114212020/http://a248.e.akamai.net/7/248/2041/1647/store.apple.com/Catalog/US/Images/salespolicies.html">Sales and Refunds</a></li> <li class="last"><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/contact">Contact Us</a></li> </ul> <div id="legalinfo" class="clearfix"> <ul id="sosumi"> <li>Copyright © 2010 Apple Inc. All rights reserved.</li> <li><a href="https://web.archive.org/web/20100114212020/http://www.apple.com/legal/terms/site.html">Terms of Use</a></li> <li><a target="privacynotice" href="https://web.archive.org/web/20100114212020/http://www.apple.com/legal/privacy">Privacy Policy</a></li> </ul> <p id="orderbyphone">You can also order from The Apple Store by calling 1-800-MY-APPLE.</p> </div> <div> </div> </div>  </body> </html>

CINXE.COM

Apple Store (U.S.)