Online Support: Find answers to your questions

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d-flex list h-100"> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown1" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">internet</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown1" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Internet by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/internet/unlimited-internet-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Internet plans </a> </li> <li class="mb-2"> <a href="/en/internet/choose-speed" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Which Internet plan is right for you? </a> </li> <li class="mb-2"> <a href="/en/television/custom-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan </a> </li> <li class="mb-2"> <a href="/en/internet/unlimited-internet-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Lifetime discount: GIGA Internet at $70 </a> </li> <li class="mb-2"> <a href="/en/internet/unlimited-internet-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > $100 Blackout Credit </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Helix ecosystem </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/helix/equipments" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our Helix technology </a> </li> <li class="mb-2"> <a href="/en/why-choose-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Why choose Videotron? </a> </li> <li class="mb-2"> <a href="/en/internet/speed-test" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Speed test </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my Internet plan </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Add a Wi-Fi pod </a> </li> <li class="mb-2"> <a href="/en/support/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Internet support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/internet/unlimited-internet-plans" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> GIGA Internet for only $70/month </span> <p class="small"> For a limited time, take advantage of a price cut on the GIGA Internet plan thanks to a monthly $7 lifetime discount. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/internet/unlimited-internet-plans" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-730x360-2310-EN-V2.webp?itok=JzkKvyo4" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> $100 Internet Blackout Credit </span> <p class="small"> For a limited time, get the $100 Blackout Credit with any 500 or GIGA Internet plan, or any TV App + 500 or GIGA Internet plan. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">tv</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > TV by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/television/tv-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV plans </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/helix-tv-app-plan" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV App plans </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Sports plans </a> </li> <li class="mb-2"> <a href="/en/television/custom-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/offers" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Lifetime discount: TV 10 Sports choices for $99 </a> </li> <li class="mb-2"> <a href="/en/television/tv-plans/offers" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > $200 Blackout Credit </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Helix ecosystem </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/why-choose-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our Helix technology </a> </li> <li class="mb-2"> <a href="/en/television/channels" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Our TV channels </a> </li> <li class="mb-2"> <a href="/en/entertainment/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/en/why-choose-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Why choose Videotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my channels </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my TV plan </a> </li> <li class="mb-2"> <a href="/en/support/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > TV support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/television/tv-plans/offers" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nf-duo-fj-730x360-2410.webp?itok=Z-0mbBrh" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> TV 10 Sports choices + 500 Internet for $99 </span> <p class="small"> For a limited time, enjoy a generous $35/month lifetime discount on the TV 10 Sports and Popular choices + 500 Internet plan. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/television/tv-plans/offers" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-EN.webp?itok=-2YkfSuI" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> $200 Blackout Credit with TV plans </span> <p class="small"> For a limited time, get a $200 credit when you subscribe to one of our TV + 500 or GIGA Internet plan. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobility</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/mobile" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Mobility by Videotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/cell-phone-plans" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Mobile plans </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phone-plans/bring-your-own-phone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Bring your own phone plans </a> </li> <li class="mb-2"> <a href="/en/mobile/travel" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Travel plans and options </a> </li> <li class="mb-2"> <a href="/en/mobile/shop-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Create your plan + phone duo </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Price cut on iPhones </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/samsung/galaxy-s24" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Samsung S24 at $0/month </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/mobile/cell-phones" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Mobile phones </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/cell-phones" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > All brands </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/en/mobile/cell-phones/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/en/mobile/refurbished-cell-phones" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Certified refurbished phones </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/en/signin" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Existing customer – Sign in </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/en/mobile/change-phone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Change my phone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Add Data Add-on </a> </li> <li class="mb-2"> <a href="/en/mobile/mobile-network-coverage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > View network coverage </a> </li> <li class="mb-2"> <a href="/en/support/mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Mobility support </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/mobile/cell-phones/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/TMO-VCOM-NF-IPHONE16-FJ-730x360-2410-EN%20%281%29.webp?itok=vF5IKW3a" alt="iPhone 16 0$/mois" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 at $0/month </span> <p class="small"> For a few days only, get the iPhone 16 128 GB at $0/month plus the $100 Blackout Credit, with selected 24-month plans, the Take-back Credit, and Trade-in Credit. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/en/mobile/cell-phones" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/TMO-VCOM-NOVFOU-CREDIT100-FB-730x360-2310-EN_1.webp?itok=xL4chzGe" alt="credit 100 $" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> $100 Blackout Credit </span> <p class="small"> Get an extra $100 credit on the purchase of an eligible phone, combined with a new subscription to selected 24-month Mobile plans. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold d-flex align-items-center h-100 " > <a class="nav-link font-weight-bold d-flex align-items-center h-100" href="/en/promotions/black-friday" rel="dofollow" > November Blackout sales </a> </li> </ul> </div> <div class="bf-header__actions d-flex align-items-center justify-content-end w-100 h-100 pr-3"> <div class="d-flex d-lg-none align-items-center"> <div class="bf-button-icon"> <a href="/en/support" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" > <path fill="currentColor" fill-rule="evenodd" d="M12 22c5.5228 0 10-4.4772 10-10 0-5.5229-4.4772-10-10-10C6.4771 2 2 6.4771 2 12c0 5.5228 4.4771 10 10 10Zm0 1c6.0751 0 11-4.9249 11-11S18.0751 1 12 1 1 5.9249 1 12s4.9249 11 11 11Zm3-13.5c0 1.1548-.8089 1.8666-1.5476 2.5166-.6205.546-1.1915 1.0485-1.1915 1.7334V14H11.087v-.25c0-1.0519.7576-1.6889 1.476-2.2928.6475-.5443 1.2631-1.0619 1.2631-1.8322 0-1-.7826-1.5-1.8261-1.5-1.1739 0-1.8261.75-1.8261 1.75H9C9 8.25 10.1739 7 12.1304 7 13.8261 7 15 8 15 9.5ZM12.7869 16c0 .625-.5217 1-1.0435 1-.5217 0-1.0434-.375-1.0434-1s.5217-1 1.0434-1c.6522 0 1.0435.5 1.0435 1Z" /> </svg> </span> </a> </div> <div class="bf-button-icon"> <a href="/en/signin" class="bf-button-icon__inner" aria-label="SIGN IN" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M12 2.96484C7.01014 2.96484 2.96509 7.0099 2.96509 11.9997C2.96509 15.3511 4.78984 18.2763 7.5 19.836V15.9997C7.5 14.2005 8.55594 12.6479 10.0819 11.9278C9.12915 11.3024 8.5 10.2246 8.5 8.99973C8.5 7.06673 10.067 5.49973 12 5.49973C13.933 5.49973 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data-target="#navbarSearch" data-toggle="collapse" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M15.3779 15.3154L20.9988 20.999" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <circle cx="10.2005" cy="10.2" r="7.19902" stroke="currentColor" /> </svg> </span> </button> </div> </div> <div class="bf-header__search-bar js-bf-header__search-bar d-none d-md-block ml-1" id="navbarSearch" > <div class="d-flex align-items-center justify-content-between w-100"> <div class="bf-input bf-input-search form-group mb-0 w-100 form-group--search-input"> <div class="position-relative"> <input type="text" class="form-control mt-0 js-input-search" placeholder="What are you looking for?" autocomplete=off /> <div class="form-group__input-icon-container rounded pt-2"> <div class="position-relative pointer-none"> <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M15.3779 15.3154L20.9988 20.999" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <circle cx="10.2005" cy="10.2" r="7.19902" stroke="currentColor" /> </svg> </span> </div> <input type="submit" class="btn h-100 m-0 p-0 position-absolute--center-right vui--style-reset w-100 sr-only" placeholder="What are you looking for?" > </div> </div> <div class="invalid-feedback"> This is an invalid error message </div> </div> <div class="bf-button-icon d-flex d-md-none m-1 p-1"> <button type="button" class="bf-button-icon__inner" aria-controls="navbarSearch" aria-expanded="false" data-target="#navbarSearch" data-toggle="collapse" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> </div> </div> </div> </nav> <div class="align-items-center justify-content-between w-100"> <div id="alg-hits" class="ais-Hits bf-color-bg-ground alg-hidden"></div> </div> </header> </div> </div> </div> </header>   <main class="videotron-ui__main-container position-relative z-index-1"> <div class="region region-highlighted"> <div data-slide-0="Find support for your Videotron services and products" id="block-dxpcoreheroblock" data-block-plugin-id="dxp_core_hero" class="home-page-hero block block-dxp-shop block-dxp-core-hero"> <div class="bf-slideshow"> <div class="bf-slideshow__inner js-bf-slideshow--hero-slideshow"> <section class="bf-hero d-flex flex-column reversed bf-hero--bg-ground bf-hero--image-splitted" > <picture> <source srcset="/sites/default/files/styles/hero_medium/public/2024-08/hero-acc-soutien-992x550.webp?itok=Mkoa3u94" media="(max-width: 992px) and (min-width: 576px)" /> <img src="/sites/default/files/styles/hero_small/public/2024-08/hero-acc-soutien-575x288.webp?itok=m2XbD7va" class="bf-hero__image-sm w-100 d-block d-md-none" loading="lazy" /> </picture> <div class="container-fluid d-flex flex-column flex-md-row flex-grow-1" data-animate-row > <header class="bf-hero__header d-flex flex-column flex-grow-1 pb-2 pb-sm-4"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="https://www.videotron.com/en/homepage">Home</a> </li> <li class="breadcrumb-item active" aria-current="page"> Support </li> </ol> </nav> <div class="d-flex flex-column justify-content-center h-100"> <div class="bf-hero__content position-relative pb-5 pt-2 pt-md-5 mt-2"> <h1 class="mt-0" data-animate="fade-in" > Find support for your Videotron services and products </h1> <p class="mt-2" data-animate="fade-in" > Looking for information or a solution to a problem? Quickly find helpful information right here! </p> </div> </div> </header> <span class="bf-hero__image-splitted" style="background-image: url(/sites/default/files/styles/hero_large/public/2024-08/hero-acc-soutien-1440x920-v2_0.webp?itok=51PNdNVi)" role="img" ></span> </div> </section> </div> <div class="slick-slider position-absolute w-100 bottom-3"> <div class="container-fluid margin-auto"> <div class="bfslick__controls"> <div class="bfslick__controls__counter"></div> </div> </div> </div> </div> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--onecol layout-container pt-section"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container pt-section"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:d9f3fac7-2301-4828-944b-1e8872e27341" class="block block-block-content block-block-contentd9f3fac7-2301-4828-944b-1e8872e27341" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="warning-item"><p class="alert-danger color--dark p-2 pl-3 pr-3">Due to the Canada Post strike, the delivery of your invoices by mail may be delayed. However, you must ensure that <a href="/en/support/account-billing/paying-invoice ">payments to your account</a> are made within the usual timeframe. We invite you to view your invoice online, available at all times in your <a href="https://auth.videotron.com/oauth2/aus3yx7uc29bt91W4697/v1/authorize?response_type=code&client_id=0oa3yx70kzdPfNKqo697&scope=openid%20profile&state=bPZJuqJBym8J9s4B9If5VDJecdZMD7euJgLzJTE_1731684816947&redirect_uri=https%3A%2F%2Fmonespace.videotron.com%2Foidcclient%2Fespace-client-residentiel ">customer center</a>.</p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container mt-7"> <div class="container-fluid"> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/account-billing" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/bill-v2_8.png?itok=QKAzS-3l" alt="Facture"></p> <h3 class="mb-0 mt-3"> Account & Billing <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p class="mt-3"><a href="/en/support/account-billing/understanding-invoice">Understanding my invoice</a></p><p><a href="/en/support/account-billing/paying-invoice">Paying my invoice</a></p><p><a href="/en/support/account-billing/viewing-contract">Viewing my contract</a></p><p><a href="/en/support/account-billing/connection-support">Consulting connection support</a></p><p><a href="/en/support/account-billing">See all articles</a></p></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/internet" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/wifi%20%281%29_2.png" alt="Facture"></p> <h3 class="mb-0 mt-3"> Internet <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-3"><p><a href="/en/support/internet/troubleshooting/connection-issues">Fixing Internet connection issues</a></p><p><a href="/en/support/internet/use/connect-devices-helix-wifi">Connecting devices to your Wi-Fi network</a></p><p><a href="/en/support/internet/troubleshooting/spam-phishing">Avoiding spam or phishing</a></p><p><a href="/en/support/internet/email">Using Videotron email</a></p><p><a href="/en/support/internet">See all articles</a></p></div></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/television" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/helix-tv_0.png" alt="Facture"></p> <h3 class="mb-0 mt-3"> Television <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-3"><p><a href="/en/support/television/use/chromecast">How to use Chromecast</a></p><p><a href="/en/support/television/troubleshooting/helix-tv-terminal-issues">Troubleshooting your Helix TV terminal</a></p><p><a href="/en/support/television/configuration/program-helix-remote">Programming the Helix remote</a></p><p><a href="/en/support/television/configuration/parental-control-helix">Using Parental Control on Helix TV</a></p><p><a href="/en/support/television">See all articles</a></p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container mt-5 mb-7"> <div class="container-fluid"> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/mobile" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/MicrosoftTeams-image%20%281%29_6_0_0.png" alt="Facture"></p> <h3 class="mb-0 mt-3"> Mobility <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-3"><p><a href="/en/support/mobile/travel">Travelling with my mobile phone</a></p><p><a href="/en/support/mobile/mobile-data/data-usage">Managing my data usage</a></p><p><a href="/en/support/mobile/calls-and-voicemail/wi-fi-calling">Using Wi-Fi Calling</a></p><p><a href="/en/support/mobile/devices">Consult a device user guide</a></p><p><a href="/en/support/mobile">See all articles</a></p></div></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/applications" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/applications.png" alt="Facture"></p> <h3 class="mb-0 mt-3"> Applications <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-3"><p><a href="/en/support/applications/mobile/helix-fi/security">How to manage Helix Fi Advanced Security feature</a></p><p><a href="/en/support/applications/mobile/helix-tv">How to download and use the Helix TV app</a></p><p><a href="/en/support/applications/mobile/helix-fi">How to download and install the Helix Fi app</a></p><p><a href="/en/support/applications/club-illico">How to access the Club illico</a></p><p><a href="/en/support/applications">See all articles</a></p></div></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/en/support/home-phone" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <p><img class="img-fluid" src="/sites/default/files/styles/cropped_small/public/image/telephonie_1.png" alt="Facture"></p> <h3 class="mb-0 mt-3"> Home Phone <i class="icon icon-arrow-to-right border-color--dark"></i> </h3> </div> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-3"><p><a href="/en/support/home-phone/voicemail/set-up">How to set up Voicemail</a></p><p><a href="/en/support/home-phone/voicemail/listen-messages">How to listen to my messages</a></p><p><a href="/en/support/mobile/troubleshooting/voicemail-pin-reset">Resetting the Voicemail PIN</a></p><p><a href="/en/support/home-phone/calls-services/long-distance">Long-distance rates</a></p><p><a href="/en/support/home-phone">See all articles</a></p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .illico-row-column{ flex-direction: column; } .illico-row-column img{ margin-bottom: 15px; } @media only screen and (min-width: 768px) { .illico-row-column{ flex-direction: row; } .illico-row-column img{ margin-bottom: 0; } } </style> <div class="d-flex bg-secondary p-2 illico-row-column pt-4 pb-4"> <div class="pt-2 pl-4"> <img src="/sites/default/files/image/illico-plus-surf-72_0.png" alt="illico+" style="width:72px;"> </div> <div class="pl-4"> <h3 class="text-white"> Get the new illico+ platform </h3> <p class="text-white mb-0"> illico+ is Club illico and Vrai rolled into one, offering an impressive array of on-demand French-language video content, including original productions, recent movies, and exclusive series. <a href="/en/support/applications/illico-plus" class="text-white"><strong><u>Find out how to get illico+</u></strong></a>. </p> </div> </div></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container mt-5 mb-5"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Your Videotron platforms</h2> </div> </div> </div> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="d852f17c-a243-4d19-bb7c-1e06ff9fe2d5" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="en" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/ouvrir-une-session.webp?itok=y0vSc3e- 1x" media="(max-width: 767px)" type="image/webp" width="382" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/ouvrir-une-session.webp?itok=Xjs4RVhV 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="382" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/ouvrir-une-session.webp?itok=771MUYpL 1x" media="all and (min-width: 1200px)" type="image/webp" width="382" height="191"> <source srcset="/sites/default/files/styles/cropped_small/public/image/ouvrir-une-session.jpg?itok=y0vSc3e- 1x" media="(max-width: 767px)" type="image/jpeg" width="382" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/ouvrir-une-session.jpg?itok=Xjs4RVhV 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/jpeg" width="382" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/ouvrir-une-session.jpg?itok=771MUYpL 1x" media="all and (min-width: 1200px)" type="image/jpeg" width="382" height="191"> <img loading="lazy" media_id="49948" src="/sites/default/files/styles/cropped_small/public/image/ouvrir-une-session.jpg?itok=y0vSc3e-" width="382" height="191" alt="Customer account" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-3 mb-1"> Customer account</h3><p><a class="btn btn-md btn-secondary mt-3" href="/en/signin">SIGN IN</a></p><p><a href="/en/support/account-billing/connection-support">Get help to sign in</a></p></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="ad00646d-6120-44fe-9aee-17fabc4b1629" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="en" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/appli-helix-tv.webp?itok=-0CEk1DF 1x" media="(max-width: 767px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/appli-helix-tv.webp?itok=ccfDReuj 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/appli-helix-tv.webp?itok=b2l__M0B 1x" media="all and (min-width: 1200px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_small/public/image/appli-helix-tv.jpg?itok=-0CEk1DF 1x" media="(max-width: 767px)" type="image/jpeg" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/appli-helix-tv.jpg?itok=ccfDReuj 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/jpeg" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/appli-helix-tv.jpg?itok=b2l__M0B 1x" media="all and (min-width: 1200px)" type="image/jpeg" width="383" height="191"> <img loading="lazy" media_id="49949" src="/sites/default/files/styles/cropped_small/public/image/appli-helix-tv.jpg?itok=-0CEk1DF" width="383" height="191" alt="Helix TV App" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-3 mb-1"> Helix TV App</h3><p class="mt-3"><a href="https://play.google.com/store/apps/details?id=com.videotron.helixtv&hl=en" target="_blank"><img class="img-fluid" src="/sites/default/files/styles/cropped_large/public/image/google-play-badge_3-en.png" alt="télécharger appli helix sur appstore"></a> <a href="https://apps.apple.com/ca/app/helix/id1440633931?l=en" target="_blank"><img class="img-fluid" src="/sites/default/files/2019-06/app-store_0.svg" alt="télécharger appli helix sur appstore"></a></p><p><a href="/en/support/applications/mobile/helix-tv">Learn more about the Helix TV app</a></p></div></div> </div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="53cbc3c6-75a3-4905-836a-092f0eefa190" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="en" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/appli-helix-fi.webp?itok=vZG-ckiq 1x" media="(max-width: 767px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/appli-helix-fi.webp?itok=Eae_iv3q 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/appli-helix-fi.webp?itok=MnFpSrqw 1x" media="all and (min-width: 1200px)" type="image/webp" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_small/public/image/appli-helix-fi.jpg?itok=vZG-ckiq 1x" media="(max-width: 767px)" type="image/jpeg" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/appli-helix-fi.jpg?itok=Eae_iv3q 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/jpeg" width="383" height="191"> <source srcset="/sites/default/files/styles/cropped_large/public/image/appli-helix-fi.jpg?itok=MnFpSrqw 1x" media="all and (min-width: 1200px)" type="image/jpeg" width="383" height="191"> <img loading="lazy" media_id="49950" src="/sites/default/files/styles/cropped_small/public/image/appli-helix-fi.jpg?itok=vZG-ckiq" width="383" height="191" alt="Helix Fi App" class="img-fluid"> </picture> </div> </article> </div> <h3 class="mt-3 mb-1">Helix Fi App</h3><p class="mt-3"><a href="https://play.google.com/store/apps/details?id=com.videotron.helixfi&hl=en" target="_blank"><img class="img-fluid" src="/sites/default/files/styles/cropped_large/public/image/google-play-badge_3-en.png" alt="télécharger appli helix sur appstore"></a> <a class="mt-1 mx-auto mw-99" href="https://apps.apple.com/ca/app/helix-fi/id1440633316?l=en" target="_blank"><img class="img-fluid" src="/sites/default/files/2019-06/app-store_0.svg" alt="télécharger appli helix sur appstore"></a></p><p><a href="/en/support/applications/mobile/helix-fi">Learn more about the Helix Fi app</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container bg-secondary"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container bg-secondary"> <div class="col-12 layout__region layout__region--content"> <div 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