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href="https://web.archive.org/web/20150922001620/https://myaccount.zen.co.uk/sign-in.aspx?19b9bb21-b605-3e59-819f-334896c4c3a2=K8OlHCJvr_t13BMHgt1DE2thzCGO1Li8x0bxABo7NwO7dYcwZG_AiqMb6vvbgMUHCo4rLerOL9NS39SC2_0WTyTlV8mwBXLkGv-G1qEMdHHyQYn7t4R1Ut-AzeirdKQiyYywtJLbdZFd8fULgoUY0U4dz_REf5kuipsduXgrtKKIFgwL7jhQpHngHmBEKun_pcTdM1ZpE_LqebUM3ni3-EmJwEnORJmi6z2okrSzPSQ9o9HOjoqvtQeN1SUwaC9Yy-0TmWgo1j6xNR_NYZ8Rw8aKAUGkJEf0xOvyCNdyYSdc3aYUN8v5TnGVJPR6HvODR_csCdx5G3QuEd0VNkQsL0l7mPGbK5EYJh6WEWRe_sziOqhWHUOdfD1hqD85RWMh_nyn13caRuRvOH8w1lwq5zfCNUKrTQ5mxq_7qay3e7-4qwGm6-sb4A23Xf3AS6TNRdKQdYOaVtROGktjJSKTvyvg3YJe24WnaxYhSF5KbgGJr43DU51YBK-rwTYK8P9fsWhfgTQwFADByLXxSjraa-LShXvAay8seP2PUimznHocmsoHI6QQelS8nfX5DXRYy1Ep-sSUDCZsdkumd-1K8i7fi1CRP51iKhd1KC6mERw1&f785be64-bf60-3333-b919-0510c0466cb9=dysPKZfbKrmJG8xjBJI32k1paWpGlWKpYbcKUEGoiVCFULIIcM1huu5H6B0-KDKUN4EAiXiExhC_eImSqOw7iRuutnGXL6kTh2y3QptgFh_1j2rEpqrx81DwLAzx7EEMzl-nv0XPH5SU6UPvTyKQT-0QY_MAxq5hc1EONk5qRxGNheTreFdeS_ExTT1IB50aEDkgIqJp5KtAF5ALsCGtFsLOywCUFZGgX0jheTzKtshd1iJ8TPoc4Qkgp3LGbVCPZ7CscZ6hHtdek1LrZU737e_UZl4tWOnxxa8t0tL36haHsEQXkICZop8NzEB4vyxIwu2Y8gBK1Vht2gLkY3I8tWGJ0jb4uIpPT2YlNeVENCjam-iYu16XHTeL-j7T5shUj666A94YMcEqTSrYANQR9LhwKbHTmmqPXJtWTP0psl7stTKUFu-Gn-eh1_ws_Mo63bKswUXu4YDF6i2qksHnnhAslhM96LZ-vf2Wjw67wuKR3PNSCERDYMoeXHB1V0HfxvoLqeCLs7BUCx7s2uj9gKF0nhmgIoXj9VrlovDOfMQ3TI4LSkor14xE0b_IcO1h0">Sign-in</a> </li>  </ul> <div class="clear"></div> <div id="logo"> <div id="logo-image"> <a id="ctl00_ctl00_SiteLogo_hlLogo" href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/"> <img id="LogoImg" alt="Zen Internet" src="/web/20150922001620im_/https://www.zen.co.uk/template/assets/images/zen-logo-80x80.png"/> </a> </div> </div> <div id="linkbar"> <div class="mw"> <div id="linkbarcontent"> <div class="clear"></div> <div id="topSearch"> <div class="ts_b"> <div id="ctl00_ctl00_Search_panel1" class="ts_bi" onkeypress="javascript:return WebForm_FireDefaultButton(event, 'ctl00_ctl00_Search_btnTopSearch')"> <input name="ctl00$ctl00$Search$tbTopSearch" type="text" value="Search" id="ctl00_ctl00_Search_tbTopSearch" class="topSearchBox" onblur="if(this.value ==''){this.value='Search';this.className = 'topSearchBox TextItalic';this.s='';}" onfocus="if(this.s!='t'){this.value='';this.className = 'topSearchBox';this.s='t';}"/> <input type="submit" name="ctl00$ctl00$Search$btnTopSearch" value="" id="ctl00_ctl00_Search_btnTopSearch" class="topSearchButton" title="Search"/> </div> </div> </div> <div id="phonenumbercontent"> <img height="20px" src="/web/20150922001620im_/https://www.zen.co.uk/template/assets/images/phone.png" alt="telephone number" title="telephone number"/> 01706 902000 </div> <div class="clear"></div> <div id="shoppingbasketcontent"> <iframe src="https://web.archive.org/web/20150922001620if_/https://order.zen.co.uk/BasketWidget.aspx" id="ctl00_ctl00_shoppingBasket_iframeShoppingBasket" class="shopping-basket" frameborder="0"></iframe> </div> <div class="clear"></div> </div> </div> </div> <div id="nav"> <h2 class="off">Site Navigation</h2> <div id="top-nav"> <div class="AspNet-Menu-Horizontal" id="ctl00_ctl00_NavigationMenu_TopLevelMenu"> <ul class="AspNet-Menu TopNavMenu"> <li class="AspNet-Menu-Leaf AspNet-Menu-Selected firstItem"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span></span></a> </li> <li class="AspNet-Menu-Leaf navForHome AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/home-office/" class="AspNet-Menu-Link AspNet-Menu-Selected" title="Home & Home Office Products"> <span>For Home</span></a> </li> <li class="AspNet-Menu-Leaf navForSmallBusiness AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/business/" class="AspNet-Menu-Link AspNet-Menu-Selected" title="Business Products"> <span>For Small Business</span></a> </li> <li class="AspNet-Menu-Leaf navForMediumLargeBusiness AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/enterprise/" class="AspNet-Menu-Link AspNet-Menu-Selected" title="Large Enterprise Products"> <span>For Medium & Large Business</span></a> </li> <li class="AspNet-Menu-Leaf navPublicSector AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/enterprise/#2" class="AspNet-Menu-Link AspNet-Menu-Selected" title="Large Enterprise Products"> <span>PublicSector</span></a> </li> <li class="AspNet-Menu-Leaf navPartneringwithZen AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/partner/" class="AspNet-Menu-Link AspNet-Menu-Selected" title="Zen's Partner & Affiliate Programmes"> <span>Partnering with Zen</span></a> </li> <li class="AspNet-Menu-Leaf navAboutZen AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/about-us.aspx" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>About Zen</span></a> </li> </ul> </div> </div> </div> <div id="sub-nav"> <div class="nav-wrap"> <div class="AspNet-Menu-Horizontal" id="ctl00_ctl00_NavigationMenu_MainMenu"> <ul class="AspNet-Menu NavMenu"> <li class="AspNet-Menu-Leaf navWhatWeDo AspNet-Menu-ChildSelected firstItem"> <span class="AspNet-Menu-NonLink AspNet-Menu-ChildSelected"> <span>What We Do</span></span> <ul> <li class="AspNet-Menu-Leaf navForHome AspNet-Menu-Selected firstItem"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/home-office/#1" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>For Home</span></a> </li> <li class="AspNet-Menu-Leaf navForSmallBusiness AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/business/#1" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>For Small Business</span></a> </li> <li class="AspNet-Menu-Leaf navForMediumLargeBusiness AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/enterprise/#1" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>For Medium & Large Business</span></a> </li> <li class="AspNet-Menu-Leaf navPartneringwithZen AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/partner/#1" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>Partnering with Zen</span></a> </li> </ul></li> <li class="AspNet-Menu-Leaf navHelpSupport AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/support/default.aspx" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>Help & Support</span></a> </li> <li class="AspNet-Menu-Leaf navLatestNews AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/latest-news.aspx" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>Latest News</span></a> </li> <li class="AspNet-Menu-Leaf navContactUs AspNet-Menu-Selected"> <a href="//web.archive.org/web/20150922001620/https://www.zen.co.uk/contact-us.aspx#1" class="AspNet-Menu-Link AspNet-Menu-Selected"> <span>Contact Us</span></a> </li> </ul> </div> </div> </div> <div id="ctl00_ctl00_subheader" class="sub-header"> </div> <div id="con"> <div id="con2"> <div id="column-one"> <div class="News"> </div> <h1 class="iheader">Help & Support</h1> <div id="hsleft"> <div class="hslpbox" id="hsps"> <div class="hsboxheader"> <h2>Contact Numbers</h2> </div> <div class="hsboxcontent" style="overflow: hidden;"> <div style="float: left;"> <h3 style="margin-left: 20px;">Small Business or Home</h3> <ul class="ilist" style="margin: 20px 10px 0px;"> <li>Technical support – 01706 902001 (Option 2) </li> <li>Billing – 01706 902001 (Option 3) </li> <li>Customer services – 01706 902001 (Option 5) </li> </ul> </div> <div style="float: left;"> <h3 style="margin-left: 20px;">Medium & Large Business</h3> <ul class="ilist" style="margin: 20px 10px 0px;"> <li>Technical support – 01706 902902 (Option 2) </li> <li>Billing – 01706 902902 (Option 3) </li> <li>Customer services – 01706 902902 (Option 5) </li> </ul> </div> </div> </div> <div class="hslpbox" id="hsps" style="clear: both !important;"> <div class="hsboxheader"> <h2>Products & Services</h2> </div> <div class="hsboxcontent"> <div class="homebox"> <h3 class="supp-bb"><a href="/web/20150922001620/https://www.zen.co.uk/support/broadband.aspx">Broadband</a> </h3> <p class="supp-sub">Get yourself connected</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/broadband.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/broadband.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/broadband.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="homebox"> <h3 class="supp-email"><a href="/web/20150922001620/https://www.zen.co.uk/support/email.aspx">Email</a> </h3> <p class="supp-sub">Set up your own email</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/email.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/email.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/email.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="homebox"> <h3 class="supp-domain"><a href="/web/20150922001620/https://www.zen.co.uk/support/domain-names.aspx">Domains & DNS </a></h3> <p class="supp-sub">Use your own domain name</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/domain-names.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/domain-names.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/domain-names.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="clear"></div> <div class="homebox"> <h3 class="supp-voice"><a href="/web/20150922001620/https://www.zen.co.uk/support/phone-services.aspx">Phone Services</a> </h3> <p class="supp-sub">Using your line features</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/phone-services.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/phone-services.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/phone-services.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="homebox"> <h3 class="supp-host"><a href="/web/20150922001620/https://www.zen.co.uk/support/web-hosting.aspx">Web Hosting</a> </h3> <p class="supp-sub">Get your website online</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/web-hosting.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/web-hosting.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/web-hosting.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="homebox"> <h3 class="supp-odb"><a href="/web/20150922001620/https://www.zen.co.uk/support/online-data-backup.aspx">Online Data Backup</a> </h3> <p class="supp-sub">Keep your data secure</p> <ul class="ilist"> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/online-data-backup.aspx#gs">Getting Started</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/online-data-backup.aspx#ht">How to…</a> </li> <li><a href="/web/20150922001620/https://www.zen.co.uk/support/online-data-backup.aspx#ts">Troubleshooting a problem</a> </li> </ul> </div> <div class="clear"></div> </div> </div> <div class="hslpbox" id="hshmya"> <div class="hsboxheader"> <h2>Help Managing Your Account</h2> </div> <div class="hsboxcontent"> <ul class="ilist supp-arrows"> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=10778">Billing</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11078">Customer Portal Guide</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11263">Updating Your Contact Details</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11262">Tracking Your Order</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=10776">Moving Home</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11264">Lost Username/Password</a> </li> </ul> <div class="clear"></div> </div> </div> <div class="hsbox" id="hslpgs"> <ul class="submit"> <li class="submit"><a href="/web/20150922001620/https://www.zen.co.uk/support/getting-started.aspx" title="Getting Started">Getting Started</a> </li> </ul> </div> <div class="hsbox" id="hslpht"> <ul class="submit"> <li class="submit"><a href="/web/20150922001620/https://www.zen.co.uk/support/how-to.aspx" title="How to...">How to...</a> </li> </ul> </div> <div class="hsbox" id="hslptr"> <ul class="submit"> <li class="submit"><a href="/web/20150922001620/https://www.zen.co.uk/support/troubleshooting.aspx" title="Troubleshooting">Troubleshooting</a> </li> </ul> </div> <div class="hsbox" id="hslpfaq"> <ul class="submit"> <li class="submit"><a href="/web/20150922001620/https://www.zen.co.uk/support/faqs.aspx" title="Frequently Asked Questions">FAQs</a> </li> </ul> </div> </div> <div id="hsright"> <ul id="hslp-nav"> <li><a href="https://web.archive.org/web/20150922001620/http://status.zensupport.co.uk/" title="Service Alerts" id="sln-service-alerts"><span></span>Service Alerts</a> </li> <li><a href="https://web.archive.org/web/20150922001620/https://forum.zen.co.uk/" title="Forum" id="sln-forum"><span></span>Forum</a> </li> <li><a href="https://web.archive.org/web/20150922001620/http://support.zen.co.uk/kb/Search.aspx" title="Knowledge Base" id="sln-knowledgebase"><span></span>Knowledge Base</a> </li> </ul> <div style="margin: 0px 0px 1em 23px;"><span 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