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Passenger Disruption Logistics & Support | TA Connections

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1,shrink-to-fit=no"/> <title>Passenger Disruption Logistics &amp; Support | TA Connections</title> <link rel="canonical" href="https://www.taconnections.com/who-we-serve/passengers/"/> <script> var app = {}; app.components = {}; app.globals = {}; function Util () {} </script> <link rel="stylesheet" href="/etc.clientlibs/taconnections/clientlibs/clientlib-base.min.9e647ea7597c597f4380019dd8400d67.css" type="text/css"> <script src="/etc.clientlibs/taconnections/clientlibs/clientlib-dependencies.min.02e8db0dc5c5aa48698ce0216ce0accc.js"></script> <script> var sfSid = "5B20D167-4528-4B1B-81D2-97354342A5A3" </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 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Support | TA Connections : Login" data-track-click-enabled="true">Login</a> <a class="util__debutton util__button util__button--primary mobile-menu__button" href="/request-info/" data-track-click-label="nav : Passenger Disruption Logistics &amp; Support | TA Connections : Sign Up" data-track-click-enabled="true">Request Info</a> </div> </div> <div class="header-mobile-top-bar util__desktop-hidden"> <div class="header-mobile-top-bar__logo"> <a href="/"> <span class="visuallyhidden">TA Connections</span> </a> </div> <button class="util__debutton header__hamburgerv2 js-fr-offcanvas-open" aria-controls="offcanvas-1"> <span class="header__hambuger-icon"> </span> <span class="visuallyhidden">Menu</span> </button> </div> <div class="header-mobile-bottom-bar util__desktop-hidden"> <a href="/request-info/" class="util__debutton"> <span class="header-mobile-bottom-bar__arrow"></span> <span class="header-mobile-bottom-bar__text">Speak with a solutions expert today!</span> </a> </div> <main> <div class="pageTitle"><div class="tac-page-title__wrap zero no-custom-class page-title__wrap-- page-title__wrap--light-text page-title__wrap--hero-layout" style="background-image:url(/content/dam/ta-connections/global/ta-passengers-hero.jpg);"> <div class="tac-page-title__content util__retain"> <h1 class="page-title__title loadin loadin--delay-03">Passenger Logistics Lodging &amp; Support</h1> <div class="page-title__subtitle loadin loadin--delay-03"><p style="text-align: center;">When disruptions happen, TA Connections is the solution. Our proactive disruption system effectively manages passenger IROP events to improve customer experience, reduce costs, and streamline operations for customer service teams.</p> </div> </div> </div> </div> <div class="sectionTitle"> <div class="section-title__wrap"> <div class="section-title__content util__retain "> <h2>TA Disruption Hub</h2> <div class="text-group__wrapper"> <div class="text-group__main-text"><p style="text-align: center;">Our proactive disruption management system seamlessly integrates with existing systems to streamline any disruption event. TA Disruption Hub proactively monitors passenger itineraries and flight operations to identify and treat disruption events that will take place both months in advance and at the last minute. Once the disruption is identified, TA Disruption Hub then creates a personalized resolution plan that could include reticketing on new flights, hotel and transportation reservations, and other benefits, then communicates that directly with the passengers, often before they even know a disruption occurs. Watch the video for more details or download the product sheet. <a href="https://www.taconnections.com/content/dam/ta-connections/resources/pdf/2024/ta-disruption-hub-product-flyer.pdf" target="_blank">Download Product Sheet</a></p> </div> </div> </div> </div> </div> <div class="video"> <section class="video__wrap util__retain "> <div class="video__content "> <div class="video-container"><iframe src="https://player.vimeo.com/video/907484646?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" width="640" height="360" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" title="Flight disruptions are bound to happen. Recover with TA Disruption Hub."></iframe></div> </div> </section> <section class="video__mobile-wrap util__retain"> <div class="video__mobile-content"> <a> <img class="video__mobile-content--image"/> </a> </div> </section> </div> <div class="imageText"> <div class="imagetext__wrap image-left util__retain"> <img src="/content/dam/ta-connections/global/ta-notification-engine.jpg" class="imagetext__image"/> <div class="image__text-wrap"> <div class="imagetext__title">Notification Engine</div> <div class="imagetext__description"><p>Our powerful, single-notification platform manages all communication to passengers from the time of booking to post arrival, including real-time visibility into luggage location.</p> </div> </div> </div> </div> <div class="imageText"> <div class="imagetext__wrap image-right util__retain"> <img src="/content/dam/ta-connections/global/operations-dashboard.jpg" class="imagetext__image"/> <div class="image__text-wrap"> <div class="imagetext__title">Operations Dashboard</div> <div class="imagetext__description"><p>Reduce service staff workload with our browser-based OTP dashboard that’s built to reduce costs and monitor your airline’s entire operation.</p> </div> </div> </div> </div> <div class="imageText"> <div class="imagetext__wrap image-left util__retain"> <img src="/content/dam/ta-connections/global/self-service-portal.jpg" class="imagetext__image"/> <div class="image__text-wrap"> <div class="imagetext__title">Self-Service Portal</div> <div class="imagetext__description"><p>Our white-labeled, self-service portal allows travelers to quickly manage any disruption event from one place, including rebooking flights and processing refunds.</p> </div> </div> </div> </div> <div class="imageText"> <div class="imagetext__wrap image-right util__retain"> <img src="/content/dam/ta-connections/global/hotel-and-logistics-support.jpg" class="imagetext__image"/> <div class="image__text-wrap"> <div class="imagetext__title">Hotel Logistics and Support</div> <div class="imagetext__description"><p>Manage and automate hotel reservations, create vouchers or travel credits, and reserve transportation to improve your passengers’ experience from start to finish.</p> </div> </div> </div> </div> <div class="cardGroup"> <div class="card-group__wrap "> <div class="cards__wrapper cards__wrapper--single-row cards__wrapper--card cards__wrapper--title-red cards__wrapper--no-icon hover-action--none"> <div class="cards__card"> <div class="card__title"> 24/7 Support Services </div> <div class="card__text"> <p style="text-align: center;">Our passenger solutions are backed by a 24/7 customer support team that speaks 25+ languages.</p> </div> </div> </div> </div> </div> <div class="relatedArticles"><div class="newstile relatedarticles util__retain"> <div class="newstile__related-title"> <h2>News &amp; Resources</h2> </div> <div class="news-tiles__tile-container" curated="false"> <ul class="news-tiles__list related-articles util__delist util__mobile-column"> <li class="news-tiles__tile"> <a href="/resources/aviation-festival-asia-2025/" target="_self"> <figure class="news-tiles__figure"> <img class="news-tiles__image" src="/content/dam/ta-connections/resources/2024/world-aviation-fest-singapore.jpg" alt=""/> </figure> </a> <a href="/resources/aviation-festival-asia-2025/" title="Join TA Connections at Aviation Festival Asia 2025"> <h3 class="news-tiles__tile-title">Join TA Connections at Aviation Festival Asia 2025</h3> </a> <div class="news-tiles__date-cat"> <span class="news-tiles__article-date">Feb 10, 2025</span> <span>|</span> <span class="news-tiles__tile-tags"> Press Releases</span> </div> </li> <li class="news-tiles__tile"> <a href="/resources/aviation-market-outlook-growth-and-transformation/" target="_self"> <figure class="news-tiles__figure"> <img class="news-tiles__image" src="/content/dam/ta-connections/resources/2025/Web-Blog%201024x768-10%20Billion-v1.png" alt=""/> </figure> </a> <a href="/resources/aviation-market-outlook-growth-and-transformation/" title="2025 Aviation Market Outlook: A Year of Growth and Transformation"> <h3 class="news-tiles__tile-title">2025 Aviation Market Outlook: A Year of Growth and Transformation</h3> </a> <div class="news-tiles__date-cat"> <span class="news-tiles__article-date">Feb 06, 2025</span> <span>|</span> <span class="news-tiles__tile-tags"> News</span> </div> </li> <li class="news-tiles__tile"> <a href="/resources/market-outlook-report-2025/" target="_self"> <figure class="news-tiles__figure"> <img class="news-tiles__image" src="/content/dam/ta-connections/resources/2025/Web-Download%20Page%201024x768-5%20Trends-v2.png" alt=""/> </figure> </a> <a href="/resources/market-outlook-report-2025/" title="Another record-breaking year for air travel"> <h3 class="news-tiles__tile-title">Another record-breaking year for air travel</h3> </a> <div class="news-tiles__date-cat"> <span class="news-tiles__article-date">Feb 06, 2025</span> <span>|</span> <span class="news-tiles__tile-tags"> News, </span> <span class="news-tiles__tile-tags"> White Paper</span> </div> </li> </ul> </div> </div> </div> <div class="homepageHero"><section class="homepage-hero__wrap homepage-hero__wrap--lower-in-page" style="background-image: url('/content/dam/ta-connections/global/ta-passengers-form-background.jpg')"> <div class="homepage-hero__content util__retain"> <div class="homepage-hero__main-text-block loadintop"> <h1 class="homepage-hero__title">TA Connections streamlines operations to improve passengers’ experience from start to finish.</h1> <p class="home-hero__subtitle">Gain access to the disruption portal that monitors your entire airline, detects any disruption event, improves passenger communication, and enables passenger self service.</p> <div class="homepage-hero__button-group"> </div> </div> <div class="salesforce-form__wrapper lead-form__form lead-form--homepage-hero loadintopslide"> <form method="post" action="/bin/thread/salesforce/form" class="lead-form__form--plain-js js-utm-capture-enabled"> <input type="hidden" name="sid" value="5B20D167-4528-4B1B-81D2-97354342A5A3"/> <input type="hidden" name="formid" value="tac-request-info"/> <input type="hidden" name="RecordTypeId" value="0120d000000cXyA"/> <input type="hidden" name="url" value="https://www.taconnections.com/"/> <input data-utm="utm_campaign" name="Marketing_Campaign__c" type="hidden" value=""/> <input data-utm="utm_source" name="Marketing_Source__c" type="hidden" value=""/> <input data-utm="utm_medium" name="Marketing_Medium__c" type="hidden" value=""/> <input data-utm="utm_audience" name="Marketing_Audience__c" type="hidden" value=""/> <input data-utm="utm_content" name="Marketing_Content__c" type="hidden" value=""/> <input data-utm="utm_term" name="Marketing_Term__c" type="hidden" value=""/> <div id="ct-vue" data-e2e-id="salesforce_form_container"> <div id="request-info-form"> <h2 class="homepage-hero__form-heading">Speak to a solutions expert</h2> <fieldset class="authored-hidden-fields"> <input name="LeadSource" type="hidden" value="TAC - Homepage Lead Form"/> <input id="Google_CID__c" name="Google_CID__c" type="hidden" value=""/> <input id="Marketing_Channel__c" name="Marketing_Channel__c" type="hidden" value="Direct"/> </fieldset> <fieldset class="half-width-fields"> <label class="contact-form__label contact-form__label--next"> <input required name="FirstName" type="text" class="contact-form__input contact-form__input--next" data-testid="contactform-field-FirstName"/> <span>First Name*</span> </label> <label class="contact-form__label"> <input required name="LastName" type="text" class="contact-form__input" data-testid="contactform-field-LastName"/> <span>Last Name*</span> </label> </fieldset> <fieldset class="half-width-fields"> <label class="contact-form__label"> <input required name="Phone" type="text" placeholder="" class="contact-form__input iti" data-testid="contactform-field-Phone"/> </label> <label class="contact-form__label"> <input required name="Email" pattern="[^@]+@[^.]+\..+" oninvalid="setCustomValidity('Please enter a valid email address.')" oninput="setCustomValidity('')" type="email" class="contact-form__input" data-testid="contactform-field-Email"/> <span>Email*</span> </label> </fieldset> <fieldset class="full-width-fields"> <label> <input required name="Company" type="text" class="contact-form__input" data-testid="contactform-field-Company"/> <span>Company*</span> </label> </fieldset> <fieldset class="full-width-fields"> <label> <select required name="Country" class="util__select lead-form__select" data-testid="contactform-field-Country"> <option value="">Country*</option> <option value="United States">United States</option> <option value="Afghanistan">Afghanistan</option> <option value="Åland Islands">Åland Islands</option> <option value="Albania">Albania</option> <option value="Algeria">Algeria</option> <option value="American Samoa">American Samoa</option> 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value="Papua New Guinea">Papua New Guinea</option> <option value="Paraguay">Paraguay</option> <option value="Peru">Peru</option> <option value="Philippines">Philippines</option> <option value="Pitcairn">Pitcairn</option> <option value="Poland">Poland</option> <option value="Portugal">Portugal</option> <option value="Puerto Rico">Puerto Rico</option> <option value="Qatar">Qatar</option> <option value="Reunion">Reunion</option> <option value="Romania">Romania</option> <option value="Russian Federation">Russian Federation</option> <option value="Rwanda">Rwanda</option> <option value="Saint Helena">Saint Helena</option> <option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option> <option value="Saint Lucia">Saint Lucia</option> <option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option> <option value="Saint Vincent and The Grenadines">Saint Vincent and The Grenadines</option> <option value="Samoa">Samoa</option> <option value="San Marino">San Marino</option> <option value="Sao Tome and Principe">Sao Tome and Principe</option> <option value="Saudi Arabia">Saudi Arabia</option> <option value="Senegal">Senegal</option> <option value="Serbia">Serbia</option> <option value="Seychelles">Seychelles</option> <option value="Sierra Leone">Sierra Leone</option> <option value="Singapore">Singapore</option> <option value="Slovakia">Slovakia</option> <option value="Slovenia">Slovenia</option> <option value="Solomon Islands">Solomon Islands</option> <option value="Somalia">Somalia</option> <option value="South Africa">South Africa</option> <option value="South Georgia and The South Sandwich Islands">South Georgia and The South Sandwich Islands</option> <option value="Spain">Spain</option> <option value="Sri Lanka">Sri Lanka</option> <option value="Sudan">Sudan</option> <option value="Suriname">Suriname</option> <option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option> <option value="Swaziland">Swaziland</option> <option value="Sweden">Sweden</option> <option value="Switzerland">Switzerland</option> <option value="Syrian Arab Republic">Syrian Arab Republic</option> <option value="Taiwan">Taiwan</option> <option value="Tajikistan">Tajikistan</option> <option value="Tanzania, United Republic of">Tanzania, United Republic of</option> <option value="Thailand">Thailand</option> <option value="Timor-leste">Timor-leste</option> <option value="Togo">Togo</option> <option value="Tokelau">Tokelau</option> <option value="Tonga">Tonga</option> <option value="Trinidad and Tobago">Trinidad and Tobago</option> <option value="Tunisia">Tunisia</option> <option value="Turkey">Turkey</option> <option value="Turkmenistan">Turkmenistan</option> <option value="Turks and Caicos Islands">Turks and Caicos Islands</option> <option value="Tuvalu">Tuvalu</option> <option value="Uganda">Uganda</option> <option value="Ukraine">Ukraine</option> <option value="United Arab Emirates">United Arab Emirates</option> <option value="United Kingdom">United Kingdom</option> <option value="United States Minor Outlying Islands">United States Minor Outlying Islands</option> <option value="Uruguay">Uruguay</option> <option value="Uzbekistan">Uzbekistan</option> <option value="Vanuatu">Vanuatu</option> <option value="Venezuela">Venezuela</option> <option value="Viet Nam">Viet Nam</option> <option value="Virgin Islands, British">Virgin Islands, British</option> <option value="Virgin Islands, U.S.">Virgin Islands, U.S.</option> <option value="Wallis and Futuna">Wallis and Futuna</option> <option value="Western Sahara">Western Sahara</option> <option value="Yemen">Yemen</option> <option value="Zambia">Zambia</option> <option value="Zimbabwe">Zimbabwe</option> </select> </label> </fieldset> <fieldset class="full-width-fields"> <label> <select name="TAC_Solutions__c" class="util__select lead-form__select" data-testid="contactform-field-solutions"> <option value="" selected>I am interested in...</option> <option value="Crew 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