CINXE.COM
Technology Services | UPenn ISC
<!DOCTYPE html> <html class="no-js loading" xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en" version="XHTML+RDFa 1.0" dir="ltr" xmlns:fb="https://ogp.me/ns/fb#" xmlns:og="https://ogp.me/ns#"> <head profile="http://www.w3.org/1999/xhtml/vocab"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"91e11a190c",applicationID:"4961301"};;/*! For license information please see nr-loader-rum-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>g,gD:()=>h,xN:()=>p});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function g(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function h(e,t){if(!e)throw new Error(f);var r=g(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.274.0",i="PROD",o="CDN"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>d,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,d=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=h(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=m()[s[e]];p&&p.push([f,e,r,a]);return a},get:v,listeners:h,context:g,buffer:function(e,t){const r=m();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!m()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=h(e).concat(t)}function h(e){return n[e]||[]}function v(t){return d[t]=d[t]||e(f,t)}function m(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log";n.K7.logging},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(2614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7603:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(3969),g=r(384),p=r(6344);const h=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],v=["setErrorHandler","finished","addToTrace","addRelease"];var m=r(1863),b=r(2614),y=r(993);var w=r(2646),A=r(3434);function R(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,A.YM)(i),a=new w.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function E(){const e=(0,g.pV)();h.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function _(e,t,g=!1){t||(0,c.Ak)(e,"api");const h={};var w=s.ee.get(e),A=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var E="api-",_=E+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(E,n,!0,o||null===r?"session":void 0)(t,r)}function T(){}h.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,m.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},h.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),R(w,e,t,{customAttributes:r,level:i})},v.forEach((e=>{h[e]=j(E,e,!0,"api")})),h.addPageAction=j(E,"addPageAction",!0,n.K7.genericEvents),h.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(E,"setPageViewName",!0)()},h.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},h.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},h.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},h.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},h[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},h[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},h.interaction=function(e){return(new T).get("object"==typeof e?e:{})};const S=T.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,m.t)(),e,r],i,n.K7.spa,w),function(){if(A.emit((o?"":"no-")+"fn-start",[(0,m.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,m.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[(0,m.t)(),...arguments],r?null:this,i,w),r?void 0:this}}function k(){r.e(296).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{S[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),h.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(E,"routeName",!0,n.K7.spa),h.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,m.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},d.RI?(0,u.GG)((()=>k()),!0):k(),h}var N=r(9417),T=r(8122);const S={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},j={};var k=r(5284);const I=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let O=!1;function P(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:l={},exposed:f=!0}=t;l.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,N.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");j[e]=(0,T.a)(t,S);const r=(0,g.nY)(e);r&&(r.loader_config=j[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},d.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const h=(0,N.D0)(e.agentIdentifier),v=[c.beacon,c.errorBeacon];O||(h.proxy.assets&&(I(h.proxy.assets),v.push(h.proxy.assets)),h.proxy.beacon&&v.push(h.proxy.beacon),E(),(0,g.US)("activatedFeatures",k.B),e.runSoftNavOverSpa&&=!0===h.soft_navigations.enabled&&h.feature_flags.includes("soft_nav")),l.denyList=[...h.ajax.deny_list||[],...h.ajax.block_internal?v:[]],l.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,l),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=_(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),O=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.274.0.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={296:"sha512-gkYkZDAwQ9PwaDXs2YM+rNIdRej1Ac1mupWobRJ8eahQcXz6/sunGZCKklrzi5kWxhOGRZr2tn0rEKuLTXzfAA=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={840:0,374:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(7603);var l=i(1687),f=i(4234),g=i(5289),p=i(6154),h=i(384);const v=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function m(e){return!!(0,h.dV)().o.MO&&v(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(6389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(v(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,3861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(296).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return m(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(6630);class A extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var R=i(9908),E=i(2843),x=i(3878),_=i(782),N=i(1863);class T extends y{static featureName=_.T;constructor(e,t=!0){super(e,_.T,t),p.RI&&((0,E.u)((()=>(0,R.p)("docHidden",[(0,N.t)()],void 0,_.T,this.ee)),!0),(0,x.sp)("pagehide",(()=>(0,R.p)("winPagehide",[(0,N.t)()],void 0,_.T,this.ee))),this.importAggregator(e))}}var S=i(3969);class j extends y{static featureName=S.TZ;constructor(e,t=!0){super(e,S.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),p.gm?(this.features={},(0,h.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(A),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,h.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[A,T,j],loaderType:"lite"})})()})();</script> <link rel="alternate" type="application/rss+xml" title="Technology Services" href="https://www.isc.upenn.edu/taxonomy/term/23/all/feed" /> <link rel="shortcut icon" href="https://www.isc.upenn.edu/favicon.ico" type="image/vnd.microsoft.icon" /> <meta name="description" content="Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through leadership of ISC’s Cloud First Initiative. Technology Services ensures ISC's technology strategy meets the evolving technology needs of the University through the Strategy Review" /> <meta name="generator" content="Drupal 7 (https://www.drupal.org)" /> <link rel="canonical" href="https://www.isc.upenn.edu/departments/technology-services" /> <link rel="shortlink" href="https://www.isc.upenn.edu/taxonomy/term/23" /> <meta property="og:site_name" content="UPenn ISC" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.isc.upenn.edu/departments/technology-services" /> <meta property="og:title" content="Technology Services" /> <meta property="og:description" content="Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through leadership of ISC’s Cloud First Initiative. Technology Services ensures ISC's technology strategy meets the evolving technology needs of the University through the Strategy Review Board.Communications & Collaboration TechnologiesEmerging SolutionsInfrastructure OperationsPlatforms Infrastructure & Network EngineeringLearn more about our teams.Organization charts are available in Workday based upon current staff data." /> <meta name="twitter:card" content="summary" /> <meta name="twitter:url" content="https://www.isc.upenn.edu/departments/technology-services" /> <meta name="twitter:title" content="Technology Services" /> <meta name="twitter:description" content="Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through" /> <title>Technology Services | UPenn ISC</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="apple-touch-icon" sizes="57x57" href="/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="114x114" href="/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="72x72" href="/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="144x144" href="/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="60x60" href="/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="120x120" href="/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="76x76" href="/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="152x152" href="/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon-180x180.png"> <link rel="icon" type="image/png" href="/favicon-192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="/favicon-160x160.png" sizes="160x160"> <link rel="icon" type="image/png" href="/favicon-96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16"> <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32"> <meta name="msapplication-TileColor" content="#0a368f"> <meta name="msapplication-TileImage" content="/mstile-144x144.png"> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/modules/system/system.base.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/system/system.menus.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/system/system.messages.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/system/system.theme.css?snijf6"); </style> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/sites/all/modules/contrib/calendar/css/calendar_multiday.css?snijf6"); @import url("https://www.isc.upenn.edu/sites/all/modules/contrib/fences/field.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/node/node.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/search/search.css?snijf6"); @import url("https://www.isc.upenn.edu/modules/user/user.css?snijf6"); @import url("https://www.isc.upenn.edu/sites/all/modules/contrib/views/css/views.css?snijf6"); </style> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/sites/all/modules/contrib/ctools/css/ctools.css?snijf6"); </style> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/sites/all/themes/isc/css/style.css?snijf6"); </style> <!--[if lte IE 9]> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/sites/all/themes/isc/css/ie-all.css?snijf6"); </style> <![endif]--> <!--[if lt IE 9]> <style type="text/css" media="all"> @import url("https://www.isc.upenn.edu/sites/all/themes/isc/css/no-mq.css?snijf6"); @import url("https://www.isc.upenn.edu/sites/all/themes/isc/css/ie-8.css?snijf6"); </style> <![endif]--> <!--[if lt IE 9]> <script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.2/html5shiv.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/selectivizr/1.0.2/selectivizr-min.js"></script> <![endif]--> </head> <body class="html not-front not-logged-in one-sidebar sidebar-first page-taxonomy page-taxonomy-term page-taxonomy-term- page-taxonomy-term-23" > <div id="skip-link"> <a href="#main-content" class="element-invisible element-focusable">Skip to main content</a> </div> <div class="site-wrapper"> <noscript aria-hidden="true"><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MRHX4TW" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <header id="header" role="banner"> <div class="header-top"> <div class="contain"> <div class="row"> <div class="col-xs-12 col-md-3 col-lg-4"> <a class="logo-link" href="/"> <img class="logo" src="/sites/all/themes/isc/img/penn-logo.png" srcset="/sites/all/themes/isc/img/penn-logo.png 1x, /sites/all/themes/isc/img/penn-logo@2x.png 2x" alt="Penn Information Systems & Computing Systems Home"> </a> </div> <div class="search-container col-xs-12 col-md-offset-1 col-md-3 col-lg-offset-0 col-lg-3"> <div class="search-container-inner"> <div class="search" role="search"> <form action="/departments/technology-services" method="post" id="search-block-form--2" accept-charset="UTF-8"><div> <h2 class="element-invisible">Search form</h2> <label class="element-invisible" for="edit-search-block-form--4">Search ISC ... </label> <input title="Enter the terms you wish to search for." placeholder="Search ISC ..." type="text" id="edit-search-block-form--4" name="search_block_form" value="" size="15" maxlength="128" class="form-text" /> <div class="form-actions form-wrapper" id="edit-actions--3"><input type="submit" id="edit-submit--3" name="op" value="Search" class="form-submit" /></div> <button type="submit" id="edit-submit" class="btn btn-submit form-submit" name="op"><span class="sr-only">Search</span></button> <input type="hidden" name="form_build_id" value="form-geO9gYmXxnpeTeDaNYLJbtitTM9tgp7FOmEHOSxm_5k" /> <input type="hidden" name="form_id" value="search_block_form" /> </div></form> </div> </div> </div> <div class="links-status-container col-xs-12 col-md-5 col-lg-offset-1 col-lg-4"> <div class="links-status-container-inner"> <a href="https://status.isc.upenn.edu" target="_blank"> <div class="btn-status" id="widget_container"> Getting system status </div> </div> </a> </div> </div> </div> <button id="burger" class="visible-xs visible-sm"> <span class="closed">Menu</span> <span class="open">Close</span> <i class="icon-bars"></i> </button> </div> <div class="header-menu"> <nav class="nav-primary nav" role="navigation" aria-label="Main Navigation"> <div class="menu-wrapper contain-nav"> <ul class="menu list-unstyled"><li class="first expanded menu-depth-1 menu-688 has-submenu"><a href="/get-started" title="Get Started">Get Started</a><button class="menu-toggle" aria-label="Toggle submenu for Get Started"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-691"><a href="/resources/it-staff">IT Staff</a></li> <li class="leaf menu-depth-2 menu-693"><a href="/resources/faculty">Faculty</a></li> <li class="leaf menu-depth-2 menu-692"><a href="/resources/staff">Staff</a></li> <li class="leaf menu-depth-2 menu-694"><a href="/resources/students">Students</a></li> <li class="leaf menu-depth-2 menu-695"><a href="/resources/alumni-guests">Alumni & Guests</a></li> <li class="last leaf menu-depth-2 menu-1485"><a href="https://inside.isc.upenn.edu" title="Resources for ISC Staff">ISC Staff</a></li> </ul></li> <li class="expanded menu-depth-1 menu-687 has-submenu"><a href="/services" title="Services">Services</a><button class="menu-toggle" aria-label="Toggle submenu for Services"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-1138"><a href="/services-z">— Services A to Z —</a></li> <li class="expanded menu-depth-2 menu-1208 has-submenu"><a href="/accounts-access-security">Accounts, Access & Security</a><button class="menu-toggle" aria-label="Toggle submenu for Accounts, Access & Security"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1523"><a href="/access-management-services" title="Provides authentication and authorization services for all University-wide digital resources">Access Management Services</a></li> <li class="leaf menu-depth-3 menu-1392"><a href="/active-directory" title="Defines and manages authorization and authentication for centralized Microsoft-based applications and services">Active Directory</a></li> <li class="leaf menu-depth-3 menu-1519"><a href="/identity-management-services" title="Provides a wide range of user identity and account offerings for entities accessing Penn’s digital resources">Identity Management Services</a></li> <li class="last leaf menu-depth-3 menu-1517"><a href="/information-security-services" title="Information security consultation, incident management and response, training and awareness, and vulnerability scanning">Information Security Services</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1209 has-submenu"><a href="/applications-data-analytics" title="">Applications & Data Analytics</a><button class="menu-toggle" aria-label="Toggle submenu for Applications & Data Analytics"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1230"><a href="/enterprise-application-development-delivery" title="Software solutions for widely distributed key business functions/processes">Application Development & Delivery</a></li> <li class="expanded menu-depth-3 menu-1228 has-submenu"><a href="/data-analytics" title="Query tools & analysis of Penn’s administrative information assets">Data Analytics</a><button class="menu-toggle" aria-label="Toggle submenu for Data Analytics"></button><ul class="menu list-unstyled"><li class="first last leaf menu-depth-4 menu-1405"><a href="/data-analytics-penn">Data Analytics at Penn</a></li> </ul></li> <li class="last leaf menu-depth-3 menu-1231"><a href="/integration" title="Sharing of key University processes & data among applications">Integration Development & Delivery</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1210 has-submenu"><a href="/backup-storage-platforms" title="">Backup, Storage & Platforms</a><button class="menu-toggle" aria-label="Toggle submenu for Backup, Storage & Platforms"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1238"><a href="/backitup" title="Fully-configurable backup for those who manage servers but don't want to maintain backup infrastructure">BackItUp</a></li> <li class="leaf menu-depth-3 menu-1539"><a href="/cloud-solutions" title="Helps IT Service Providers across campus to deploy and run systems in Amazon Web Services (AWS) and on other public cloud providers and assists their faculty and staff in making use of cloud services directly">Cloud Solutions</a></li> <li class="leaf menu-depth-3 menu-1562"><a href="/data-center" title="Provides University constituents a reliable and secure space to house their IT assets.">Data Center & Colocation Solutions</a></li> <li class="leaf menu-depth-3 menu-1501"><a href="/database-application-platform-support-consulting" title="An array of database service offerings that provide maximum flexibility for our clients across the University">Database & Application Platform Support & Consulting</a></li> <li class="leaf menu-depth-3 menu-1394"><a href="/endpoint-management" title="Centralized management of workstations and servers allowing remote installation of applications, patches, and other software fixes">Endpoint Management</a></li> <li class="leaf menu-depth-3 menu-1235"><a href="/recovery-solutions" title="Enabling the protection & recovery of vital infrastructure">Recovery Solutions</a></li> <li class="leaf menu-depth-3 menu-1538"><a href="/storage-0" title="Provides network attached, file level storage to its clients">Storage</a></li> <li class="leaf menu-depth-3 menu-1329"><a href="/virtual-desktop" title="Hosting a desktop operating system within a virtual machine running on a centralized server">Virtual Desktop</a></li> <li class="last leaf menu-depth-3 menu-1236"><a href="/virtual-server-hosting" title="Virtualization for server consolidation & IT resource optimization">Virtual Server Hosting</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1211 has-submenu"><a href="/community-support-learning" title="">Community, Support & Learning</a><button class="menu-toggle" aria-label="Toggle submenu for Community, Support & Learning"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1243"><a href="/classroom-technology-services" title="AV & other technology for Provost’s central pool classrooms">Classroom Technology Services</a></li> <li class="leaf menu-depth-3 menu-1551"><a href="/desktop-engineering" title="Resources and tools for local IT support providers">Desktop Engineering</a></li> <li class="leaf menu-depth-3 menu-1522"><a href="/it-community-events" title="Collaborative learning events for Penn's IT community">IT Community Events</a></li> <li class="leaf menu-depth-3 menu-1307"><a href="/linkedinlearning" title="Industry leader in online training providing access to hundreds of courses">LinkedIn Learning</a></li> <li class="last leaf menu-depth-3 menu-1241"><a href="/tech-center" title="Computing help for students living off campus, in Greek Houses, Sansom Place East/West">Tech Center</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1212 has-submenu"><a href="/consulting-professional-services" title="">Consulting & Professional Services</a><button class="menu-toggle" aria-label="Toggle submenu for Consulting & Professional Services"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1499"><a href="/brokered-products" title="Provides Schools and Centers with access to enterprise-level licensing and third-party service contracts.">Brokered Products</a></li> <li class="leaf menu-depth-3 menu-1340"><a href="/hireit" title="Full-time local IT support without adding full-time staff">HireIT</a></li> <li class="leaf menu-depth-3 menu-1332"><a href="/systems-consulting" title="Systems administration consulting with in-depth knowledge of the Penn IT environment">Systems Support & Consulting</a></li> <li class="last leaf menu-depth-3 menu-1500"><a href="/technology-forecasting" title="Working collaboratively with Penn IT partners to identify and evaluate new services, provide technology roadmaps, and to develop recommendations and best practices">Technology Forecasting</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1213 has-submenu"><a href="/email-calendaring-collaboration" title="">Email, Calendaring & Collaboration</a><button class="menu-toggle" aria-label="Toggle submenu for Email, Calendaring & Collaboration"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1397"><a href="/classlists" title="A class mailing list service for all courses taught in participating schools">Classlists</a></li> <li class="leaf menu-depth-3 menu-1537"><a href="/penn-email-routing" title="Provides a front-end application and back-end infrastructure for routing email to email service providers, such as PennO365, Google Apps and other bespoke email service providers">Penn Email Routing</a></li> <li class="leaf menu-depth-3 menu-1259"><a href="/pennbox" title="Collaboration service for securely storing & sharing data">PennBox</a></li> <li class="leaf menu-depth-3 menu-1343"><a href="/pennnet-mailing-lists" title="A self-managed mailing list application that allows a requestor to setup and maintain subscriptions to an electronic mailing list">PennNet Mailing Lists</a></li> <li class="leaf menu-depth-3 menu-1255"><a href="/penno365-0" title="The University’s cloud-based email & calendaring service available to every School & Center on an opt-in basis">PennO365</a></li> <li class="leaf menu-depth-3 menu-1553"><a href="/pennzoom" title="An enterprise video conferencing tool that provides remote meeting, collaboration capabilities, and classroom instruction for small and large groups">PennZoom</a></li> <li class="leaf menu-depth-3 menu-1390"><a href="/smtp-relay" title="Support for devices like faxes or copy machines to enable their email features">SMTP-Relay</a></li> <li class="last leaf menu-depth-3 menu-1260"><a href="/secure-share" title="Secure exchange of sensitive data files within Penn">Secure Share</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1214 has-submenu"><a href="/networks-connectivity" title="">Networks & Connectivity</a><button class="menu-toggle" aria-label="Toggle submenu for Networks & Connectivity"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1403"><a href="/firewall-services" title="Automated security tools used to filter out known malicious network traffic and protect server and end user networks">Firewall Services</a></li> <li class="leaf menu-depth-3 menu-1263"><a href="/network-design-installation" title="Industry standard network consultation, design, & installation">Network Design & Installation</a></li> <li class="expanded menu-depth-3 menu-1396 has-submenu"><a href="/pennnet" title="The University’s enterprise data network permitting network access for faculty, staff, and students in all campus buildings and residence halls">PennNet</a><button class="menu-toggle" aria-label="Toggle submenu for PennNet"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-4 menu-1388"><a href="/network-names-numbers" title="Provides resources under the upenn.edu domain name and in PennNet IP space that enable Penn to exist on the Internet">Network Names & Numbers</a></li> <li class="last leaf menu-depth-4 menu-1262"><a href="/magpi" title="High bandwidth access to Internet2 & 86 partners">MAGPI (Penn's Internet2 Regional Optical Network)</a></li> </ul></li> <li class="leaf menu-depth-3 menu-1265"><a href="/pennnet-ethernet-ports" title="Wired connectivity to resources at Penn & across the world">PennNet Ethernet Ports</a></li> <li class="last leaf menu-depth-3 menu-1261"><a href="/wireless-at-penn" title="The University’s campus-wide Wireless network">Wireless at Penn</a></li> </ul></li> <li class="expanded menu-depth-2 menu-1215 has-submenu"><a href="/phone-tv-video" title="">Phone, TV & Video</a><button class="menu-toggle" aria-label="Toggle submenu for Phone, TV & Video"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1337"><a href="/contact-center" title="Automated distribution of incoming telephone calls and other types of contacts">Contact Center</a></li> <li class="leaf menu-depth-3 menu-1267"><a href="/live-video-streaming" title="Full-service support for webcasts of live events">Live Video Streaming</a></li> <li class="leaf menu-depth-3 menu-1206"><a href="/penn-video-network" title="Video service streaming television programming and movies to on-campus residence halls, Schools, and Centers.">Penn Video Network</a></li> <li class="leaf menu-depth-3 menu-1549"><a href="/pennflex-phone" title="PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus.">PennFlex Phone</a></li> <li class="leaf menu-depth-3 menu-1338"><a href="/traditional-telephony" title="Legacy telephone service provided by our telecommunication carrier’s central office">Traditional Telephony</a></li> <li class="leaf menu-depth-3 menu-1341"><a href="/video-content-management" title="Offers video capture and storage at the user or classroom level integrating with the Canvas platform">Video Content Management</a></li> <li class="last expanded menu-depth-3 menu-1270 has-submenu"><a href="/video-production" title="Provides broadcast-quality editing and recording services to the campus community">Video Production</a><button class="menu-toggle" aria-label="Toggle submenu for Video Production"></button><ul class="menu list-unstyled"><li class="first last leaf menu-depth-4 menu-1410"><a href="/producing-video-content">Producing Video Content</a></li> </ul></li> </ul></li> <li class="expanded menu-depth-2 menu-1216 has-submenu"><a href="/web-development">Web Hosting</a><button class="menu-toggle" aria-label="Toggle submenu for Web Hosting"></button><ul class="menu list-unstyled"><li class="first last leaf menu-depth-3 menu-1272"><a href="/web-services" title="A suite of web hosting service offerings for University clients">Web Hosting Service</a></li> </ul></li> <li class="leaf menu-depth-2 menu-1330"><a href="/service-rates">— Service Rates —</a></li> <li class="last leaf menu-depth-2 menu-1495"><a href="/slas">— Service Level Agreements —</a></li> </ul></li> <li class="expanded menu-depth-1 menu-686 has-submenu"><a href="/security" title="Security">Security</a><button class="menu-toggle" aria-label="Toggle submenu for Security"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-1547"><a href="/security/overview">Office of Information Security</a></li> <li class="leaf menu-depth-2 menu-1469"><a href="/security-services" title="">Security Services</a></li> <li class="leaf menu-depth-2 menu-1470"><a href="/security/projects">Special Projects</a></li> <li class="leaf menu-depth-2 menu-1471"><a href="/information-security-policies-procedures">Policies & Procedures</a></li> <li class="leaf menu-depth-2 menu-1472"><a href="/security/aware">Training & Awareness</a></li> <li class="last leaf menu-depth-2 menu-1631"><a href="/penn-secureit-program">Penn SecureIT program</a></li> </ul></li> <li class="expanded menu-depth-1 menu-684 has-submenu"><a href="/collaborations" title="Collaborations">Collaborations</a><button class="menu-toggle" aria-label="Toggle submenu for Collaborations"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-1556"><a href="https://www.isc.upenn.edu/computing-policies" title="">Computing Policies</a></li> <li class="leaf menu-depth-2 menu-1521"><a href="/collaborations/engaging-penn%E2%80%99s-it-community">Engaging Penn’s IT Community</a></li> <li class="leaf menu-depth-2 menu-1511"><a href="/collaborations/identity-access-management">Identity & Access Management</a></li> <li class="leaf menu-depth-2 menu-1589"><a href="/collaborations/penn-it-strategic-plan">Penn IT Strategic Plan</a></li> <li class="leaf menu-depth-2 menu-1432"><a href="/collaborations/cloud-first">Cloud First</a></li> <li class="leaf menu-depth-2 menu-1520"><a href="/collaborations/next-generation-unified-communications">Next Generation Unified Communications</a></li> <li class="leaf menu-depth-2 menu-1590"><a href="/collaborations/penn-bot">Penn Bot</a></li> <li class="expanded menu-depth-2 menu-1434 has-submenu"><a href="/collaborations/it-advisory-groups">IT Advisory Groups</a><button class="menu-toggle" aria-label="Toggle submenu for IT Advisory Groups"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1436"><a href="/collaborations/common-solutions">Common Solutions</a></li> <li class="leaf menu-depth-3 menu-1435"><a href="/collaborations/it-roundtable">IT Roundtable</a></li> <li class="leaf menu-depth-3 menu-1438"><a href="/collaborations/network-policy-committee">Network Policy Committee</a></li> <li class="last expanded menu-depth-3 menu-1524 has-submenu"><a href="/collaborations/penn-technology-investment-committee" title="">Penn Technology Investment Committee (PTIC)</a><button class="menu-toggle" aria-label="Toggle submenu for Penn Technology Investment Committee (PTIC)"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-4 menu-1534"><a href="/about-penn-technology-investment-committee">About PTIC</a></li> <li class="last collapsed menu-depth-4 menu-1555"><a href="/ptic-it-development-fund">The PTIC IT Development Fund</a></li> </ul></li> </ul></li> <li class="expanded menu-depth-2 menu-1439 has-submenu"><a href="/collaborations/special-interest-groups-sigs">Special Interest Groups (SIGs)</a><button class="menu-toggle" aria-label="Toggle submenu for Special Interest Groups (SIGs)"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-3 menu-1446"><a href="/collaborations/audio-visual-special-interest-group">Audio-Visual (AV-SIG)</a></li> <li class="leaf menu-depth-3 menu-1442"><a href="/collaborations/cloud-computing-special-interest-group">Cloud Computing (Cloud-SIG)</a></li> <li class="leaf menu-depth-3 menu-1474"><a href="/collaborations/data-visualization-special-interest-group">Data Visualization (DataViz-SIG)</a></li> <li class="leaf menu-depth-3 menu-1443"><a href="/collaborations/developer-special-interest-group">Developer SIG (Dev-SIG)</a></li> <li class="leaf menu-depth-3 menu-1450"><a href="/collaborations/high-performance-computing-special-interest-group">High-Performance Computing (HPC-SIG)</a></li> <li class="leaf menu-depth-3 menu-1449"><a href="/collaborations/instructional-technology-special-interest-group">Instructional Technology SIG</a></li> <li class="leaf menu-depth-3 menu-1451"><a href="/collaborations/linux-special-interest-group">Linux SIG</a></li> <li class="leaf menu-depth-3 menu-1448"><a href="/collaborations/macintosh-networking-group">Macintosh Networking Group (MacNet)</a></li> <li class="leaf menu-depth-3 menu-1445"><a href="/collaborations/mobile-technologies-special-interest-group">Mobile Technologies (Mobile-SIG)</a></li> <li class="leaf menu-depth-3 menu-1453"><a href="/collaborations/o365-special-interest-group">O365 Special Interest Group</a></li> <li class="leaf menu-depth-3 menu-1447"><a href="/collaborations/pc-networking-group">PC Networking Group (PC-Net)</a></li> <li class="leaf menu-depth-3 menu-1440"><a href="/collaborations/project-partners-special-interest-group">Project Partners SIG</a></li> <li class="leaf menu-depth-3 menu-1456"><a href="/collaborations/security-special-interest-group">Security SIG</a></li> <li class="leaf menu-depth-3 menu-1441"><a href="/collaborations/social-media-special-interest-group">Social Media SIG</a></li> <li class="leaf menu-depth-3 menu-1484"><a href="/collaborations/splunk-special-interest-group">Splunk Special Interest Group</a></li> <li class="leaf menu-depth-3 menu-1444"><a href="/collaborations/super-user-group">Super User Group (SUG)</a></li> <li class="last leaf menu-depth-3 menu-1452"><a href="/collaborations/web-developers-special-interest-group">Web SIG</a></li> </ul></li> <li class="last leaf menu-depth-2 menu-1512"><a href="/collaborations/technology-services-strategy-review-board">Technology Services Strategy Review Board</a></li> </ul></li> <li class="leaf menu-depth-1 menu-681"><a href="/news" title="News">News</a></li> <li class="leaf menu-depth-1 menu-685"><a href="/events" title="Events">Events</a></li> <li class="expanded menu-depth-1 menu-683 has-submenu"><a href="/about" title="About">About</a><button class="menu-toggle" aria-label="Toggle submenu for About"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-700"><a href="/overview">Overview</a></li> <li class="collapsed menu-depth-2 menu-699"><a href="/leadership-groups">Leadership & Groups</a></li> <li class="leaf menu-depth-2 menu-1105"><a href="/isc-purpose-values">Purpose & Values</a></li> <li class="leaf menu-depth-2 menu-1546"><a href="/isc-strategic-goals">Strategic Goals</a></li> <li class="leaf menu-depth-2 menu-897"><a href="/isc%E2%80%99s-key-program-employee-recognition">Recognition</a></li> <li class="collapsed menu-depth-2 menu-1564"><a href="/staff-profiles">Staff Profiles</a></li> <li class="leaf menu-depth-2 menu-943"><a href="/tech-jobs-penn">Tech Jobs @ Penn</a></li> <li class="last leaf menu-depth-2 menu-903"><a href="/contact-us">Contact Us</a></li> </ul></li> <li class="collapsed menu-depth-1 menu-844"><a href="/hot-topics">Hot Topics</a></li> <li class="last expanded menu-depth-1 menu-682 has-submenu"><a href="/get-it-help" title="Get IT Help">Get IT Help</a><button class="menu-toggle" aria-label="Toggle submenu for Get IT Help"></button><ul class="menu list-unstyled"><li class="first leaf menu-depth-2 menu-1595"><a href="/student-support-directory">Help for Students</a></li> <li class="leaf menu-depth-2 menu-1596"><a href="/facultystaff-support-directory">Help for Faculty & Staff</a></li> <li class="leaf menu-depth-2 menu-1597"><a href="/alumni-support-directory" title="">Help for Alumni</a></li> <li class="leaf menu-depth-2 menu-1598"><a href="/guest-support-directory" title="">Help for Guests & Others</a></li> <li class="last leaf menu-depth-2 menu-1599"><a href="/clientcare">Resources for IT Staff</a></li> </ul></li> </ul> </div> </nav> <div class="mobile-secondary-menu"></div> </div> </header> <div class="view view-status-bar view-id-status_bar view-display-id-default view-dom-id-f7f12f7bb70f1668ff59d93bd4dd46eb"> </div> <main id="main-content" class="main" role="main"> <div class="contain"> <div class="tabs"></div> <div class="page-wrapper row"> <div id="breadcrumb"><h2 class="element-invisible">You are here</h2><div class="breadcrumb"><a href="/homepage">Home</a> » <span class="crumbs-current-page">Technology Services</span></div></div> <div class="sidebar department-landing hidden-xs col-xs-12 col-md-4 col-lg-3"> <div class="menu-block-wrapper menu-block-2 menu-name-menu-departments parent-mlid-0 menu-level-1"> <ul class="sidebar-menu"><li class="first leaf menu-mlid-896 menu-depth-1"><a href="/leadership-groups" title="">Groups</a></li> <li class="leaf menu-mlid-1108 menu-depth-1"><a href="/departments/chief-information-officer" title="Chief Information Officer">Chief Information Officer</a></li> <li class="expanded menu-mlid-1117 menu-depth-1 has-submenu"><a href="/departments/associate-chief-information-officer" title="Associate Chief Information Officer">Associate Chief Information Officer</a><button class="menu-toggle" aria-label="Toggle submenu for Associate Chief Information Officer"></button><ul class="sidebar-menu"><li class="first last leaf menu-mlid-863 menu-depth-2 hidden-submenu"><a href="/team/joshua-beeman">Joshua Beeman</a></li> </ul></li> <li class="expanded menu-mlid-1109 menu-depth-1 has-submenu"><a href="/departments/application-information-services" title="Application & Information Services">Application & Information Services</a><button class="menu-toggle" aria-label="Toggle submenu for Application & Information Services"></button><ul class="sidebar-menu"><li class="first last leaf menu-mlid-911 menu-depth-2 hidden-submenu"><a href="/team/rosey-nissley">Rosey Nissley</a></li> </ul></li> <li class="leaf menu-mlid-1110 menu-depth-1"><a href="/departments/client-services" title="Client Services">Client Services</a></li> <li class="expanded menu-mlid-1111 menu-depth-1 has-submenu"><a href="/departments/communications" title="Communications">Communications</a><button class="menu-toggle" aria-label="Toggle submenu for Communications"></button><ul class="sidebar-menu"><li class="first last leaf menu-mlid-898 menu-depth-2 hidden-submenu"><a href="/team/jaron-j-rhodes">Jaron J. Rhodes</a></li> </ul></li> <li class="collapsed menu-mlid-1113 menu-depth-1"><a href="/departments/human-resources" title="Human Resources">Human Resources</a></li> <li class="leaf menu-mlid-1114 menu-depth-1"><a href="/departments/information-security" title="Information Security">Information Security</a></li> <li class="expanded menu-mlid-1115 menu-depth-1 has-submenu"><a href="/departments/finance-planning" title="Finance & Planning">Finance & Planning</a><button class="menu-toggle" aria-label="Toggle submenu for Finance & Planning"></button><ul class="sidebar-menu"><li class="first last leaf menu-mlid-1575 menu-depth-2 hidden-submenu"><a href="/team/lee-every">Lee Every</a></li> </ul></li> <li class="last expanded active-trail active menu-mlid-1116 menu-depth-1 has-submenu"><a href="/departments/technology-services" title="Technology Services" class="active-trail active">Technology Services</a><button class="menu-toggle" aria-label="Toggle submenu for Technology Services"></button><ul class="sidebar-menu"><li class="first last collapsed menu-mlid-1412 menu-depth-2 hidden-submenu"><a href="/team/tiffany-hanulec" title="">Tiffany Hanulec</a></li> </ul></li> </ul></div> </div> <div class="page page-department page-has-sidebar col-xs-12 col-md-8 col-lg-9"> <h1 class="page-title">Technology Services</h1> <div class="row wysiwyg"> <div class="row wysiwyg"><p>Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through leadership of <a href="/cloud-first" target="_blank">ISC’s Cloud First Initiative</a>. Technology Services ensures ISC's technology strategy meets the evolving technology needs of the University through the <a href="/ts-srb" target="_blank">Strategy Review Board</a>.</p><ul><li>Communications & Collaboration Technologies</li><li>Emerging Solutions</li><li>Infrastructure Operations</li><li>Platforms Infrastructure & Network Engineering</li></ul><p><em><a href="/technology-services-teams">Learn more about our teams.</a></em></p><p><em>Organization charts are available in <a href="https://www.myworkday.com/upenn/d/inst/4547$105446/rel-task/2998$14648.htmld#opennodes=247%2432251&viewing=247%2432251" target="_blank">Workday</a> based upon current staff data.</em></p></div> </div> <div class="listing-page grid-list grid-list-small"> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div class="view view-taxonomy-term view-id-taxonomy_term view-display-id-page view-dom-id-8b15661b13d8575dfcefb19f040fd3e6"> <div class="view-content"> <div class="row row-1"> <article id="node-3786" class="list-item node node-staff-member node-teaser"> <div class="list-item-img-wrap col-xs-3"> <div class="list-item-img"> <a class="https://www.isc.upenn.edu/team/tiffany-hanulec"> <picture> <!--[if IE 9]><video style="display: none;"><![endif]--> <source alt="Portrait image of Tiffany Hanulec" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/tiffanyhanulec_portrait.png?itok=QqFMhhnR 1x, https://www.isc.upenn.edu/sites/default/files/styles/medium_square/public/tiffanyhanulec_portrait.png?itok=YR0uAZrS 2x" media="(min-width: 481px)"> <!--[if IE 9]></video><![endif]--> <!--[if lt IE 9]> <img src="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/tiffanyhanulec_portrait.png?itok=QqFMhhnR"> <![endif]--> <!--[if !lt IE 9]><!--> <img alt="Portrait image of Tiffany Hanulec" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/tiffanyhanulec_portrait.png?itok=QqFMhhnR"> <!--<![endif]--> </picture> </a> </div> </div> <div class="list-item-content col-xs-9"> <h1 class="page-title"><a href="https://www.isc.upenn.edu/team/tiffany-hanulec">Tiffany Hanulec</a></h1> <p> Executive Director of Technology Services & Chief Technology Officer</p> </div> </article> <article id="node-1708" class="list-item node node-staff-member node-teaser"> <div class="list-item-img-wrap col-xs-3"> <div class="list-item-img"> <a class="https://www.isc.upenn.edu/team/donna-m-jacobs-mba"> <picture> <!--[if IE 9]><video style="display: none;"><![endif]--> <source alt="Donna Jacobs" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/dmj_headshot_october_2016.jpg?itok=dI_unNfO 1x, https://www.isc.upenn.edu/sites/default/files/styles/medium_square/public/dmj_headshot_october_2016.jpg?itok=ZOppNNpZ 2x" media="(min-width: 481px)"> <!--[if IE 9]></video><![endif]--> <!--[if lt IE 9]> <img src="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/dmj_headshot_october_2016.jpg?itok=dI_unNfO"> <![endif]--> <!--[if !lt IE 9]><!--> <img alt="Donna Jacobs" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/dmj_headshot_october_2016.jpg?itok=dI_unNfO"> <!--<![endif]--> </picture> </a> </div> </div> <div class="list-item-content col-xs-9"> <h1 class="page-title"><a href="https://www.isc.upenn.edu/team/donna-m-jacobs-mba">Donna M. Jacobs, MBA </a></h1> <p> IT Senior Director, Infrastructure Operations</p> </div> </article> </div><div class="row row-2"> <article id="node-3952" class="list-item node node-staff-member node-teaser"> <div class="list-item-img-wrap col-xs-3"> <div class="list-item-img"> <a class="https://www.isc.upenn.edu/team/jode-beitler"> <picture> <!--[if IE 9]><video style="display: none;"><![endif]--> <source alt="JoDe Beitler image" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/beitler_jode_01112022-139-edit-2-square.jpg?itok=09et7kCn 1x, https://www.isc.upenn.edu/sites/default/files/styles/medium_square/public/beitler_jode_01112022-139-edit-2-square.jpg?itok=WioR3a1I 2x" media="(min-width: 481px)"> <!--[if IE 9]></video><![endif]--> <!--[if lt IE 9]> <img src="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/beitler_jode_01112022-139-edit-2-square.jpg?itok=09et7kCn"> <![endif]--> <!--[if !lt IE 9]><!--> <img alt="JoDe Beitler image" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/beitler_jode_01112022-139-edit-2-square.jpg?itok=09et7kCn"> <!--<![endif]--> </picture> </a> </div> </div> <div class="list-item-content col-xs-9"> <h1 class="page-title"><a href="https://www.isc.upenn.edu/team/jode-beitler">JoDe Beitler</a></h1> <p> IT Technical Director for Platforms, Infrastructure, and Network Engineering</p> </div> </article> <article id="node-371" class="list-item node node-staff-member node-teaser"> <div class="list-item-img-wrap col-xs-3"> <div class="list-item-img"> <a class="https://www.isc.upenn.edu/team/john-mulhern-iii"> <picture> <!--[if IE 9]><video style="display: none;"><![endif]--> <source alt="John Mulhern III head shot" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mulhernjupenn.edu-2_square_crop_0.png?itok=VcE8hXzg 1x, https://www.isc.upenn.edu/sites/default/files/styles/medium_square/public/mulhernjupenn.edu-2_square_crop_0.png?itok=8ZVb7SGJ 2x" media="(min-width: 481px)"> <!--[if IE 9]></video><![endif]--> <!--[if lt IE 9]> <img src="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mulhernjupenn.edu-2_square_crop_0.png?itok=VcE8hXzg"> <![endif]--> <!--[if !lt IE 9]><!--> <img alt="John Mulhern III head shot" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mulhernjupenn.edu-2_square_crop_0.png?itok=VcE8hXzg"> <!--<![endif]--> </picture> </a> </div> </div> <div class="list-item-content col-xs-9"> <h1 class="page-title"><a href="https://www.isc.upenn.edu/team/john-mulhern-iii">John Mulhern III</a></h1> <p> Principal Technology Advisor</p> </div> </article> </div><div class="row row-3"> <article id="node-1717" class="list-item node node-staff-member node-teaser"> <div class="list-item-img-wrap col-xs-3"> <div class="list-item-img"> <a class="https://www.isc.upenn.edu/team/mark-wehrle"> <picture> <!--[if IE 9]><video style="display: none;"><![endif]--> <source alt="Mark Wehrle headshot" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mark_wehrle_moe-2016-square.jpg?itok=4Dko5d7- 1x, https://www.isc.upenn.edu/sites/default/files/styles/medium_square/public/mark_wehrle_moe-2016-square.jpg?itok=jBphhuYU 2x" media="(min-width: 481px)"> <!--[if IE 9]></video><![endif]--> <!--[if lt IE 9]> <img src="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mark_wehrle_moe-2016-square.jpg?itok=4Dko5d7-"> <![endif]--> <!--[if !lt IE 9]><!--> <img alt="Mark Wehrle headshot" srcset="https://www.isc.upenn.edu/sites/default/files/styles/small_square/public/mark_wehrle_moe-2016-square.jpg?itok=4Dko5d7-"> <!--<![endif]--> </picture> </a> </div> </div> <div class="list-item-content col-xs-9"> <h1 class="page-title"><a href="https://www.isc.upenn.edu/team/mark-wehrle">Mark Wehrle</a></h1> <p> IT Technical Director, ISC TS Communications & Collaboration Technologies</p> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer id="footer"> <nav class="nav-footer nav" role="navigation" aria-label="Footer Navigation"> <div class="contain"> <ul class="list-unstyled menu"><li class="menu-881 first"><a href="/computing-policies" title="">Computing Policies</a></li> <li class="menu-882 last"><a href="/tech-jobs-penn" title="">Tech Jobs @ Penn</a></li> </ul> </div> </nav> <div class="contain"> <div class="footer-bottom"> <div class="copyright"> <p>© 2024 <span class="footer-text"><a href="https://www.upenn.edu" target="_blank">THE UNIVERSITY OF PENNSYLVANIA</a> — 3401 Walnut Street, Philadelphia, PA 19104 — <a href="https://accessibility.web-resources.upenn.edu/get-help" target="_blank">Report accessibility issues and get help</a> — <a href="https://inside.isc.upenn.edu">For ISC Staff</a> </span> </div> </div> </div> </footer> <div id="js-mediaquery-reference"></div> </div> <script type="text/javascript" src="https://www.isc.upenn.edu/sites/default/files/js/js_TR0pwpfHlQPkY_Jh_YCAVN7-6fxl20UAV_NzzH26Vjc.js"></script> <script type="text/javascript" src="//ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js"></script> <script type="text/javascript"> <!--//--><![CDATA[//><!-- window.jQuery || document.write("<script src='/sites/all/modules/contrib/jquery_update/replace/jquery/1.12/jquery.min.js'>\x3C/script>") //--><!]]> </script> <script type="text/javascript" src="https://www.isc.upenn.edu/sites/default/files/js/js_GOikDsJOX04Aww72M-XK1hkq4qiL_1XgGsRdkL0XlDo.js"></script> <script type="text/javascript" src="https://www.isc.upenn.edu/sites/default/files/js/js_onbE0n0cQY6KTDQtHO_E27UBymFC-RuqypZZ6Zxez-o.js"></script> <script type="text/javascript" src="https://www.isc.upenn.edu/sites/default/files/js/js_gHk2gWJ_Qw_jU2qRiUmSl7d8oly1Cx7lQFrqcp3RXcI.js"></script> <script type="text/javascript" src="https://www.isc.upenn.edu/sites/default/files/js/js_pg96CjTcyquqD1DeLC850SvedCqjfz7Sd5ySd2a47IY.js"></script> <script type="text/javascript"> <!--//--><![CDATA[//><!-- jQuery.extend(Drupal.settings, {"basePath":"\/","pathPrefix":"","setHasJsCookie":0,"ajaxPageState":{"theme":"isc","theme_token":"F5ron9OgRAvVVrnm0k-4X_4IR6FJ-T3WFfgkXKTKDm0","js":{"https:\/\/www.isc.upenn.edu\/sites\/default\/files\/google_tag\/isc_website\/google_tag.script.js":1,"\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/1.12.4\/jquery.min.js":1,"0":1,"misc\/jquery-extend-3.4.0.js":1,"misc\/jquery-html-prefilter-3.5.0-backport.js":1,"misc\/jquery.once.js":1,"misc\/drupal.js":1,"sites\/all\/modules\/contrib\/jquery_update\/js\/jquery_browser.js":1,"misc\/form-single-submit.js":1,"sites\/all\/modules\/contrib\/entityreference\/js\/entityreference.js":1,"sites\/all\/themes\/isc\/js\/functionality.min.js":1,"sites\/all\/themes\/isc\/js\/plugins.min.js":1},"css":{"modules\/system\/system.base.css":1,"modules\/system\/system.menus.css":1,"modules\/system\/system.messages.css":1,"modules\/system\/system.theme.css":1,"sites\/all\/modules\/contrib\/calendar\/css\/calendar_multiday.css":1,"modules\/field\/theme\/field.css":1,"modules\/node\/node.css":1,"modules\/search\/search.css":1,"modules\/user\/user.css":1,"sites\/all\/modules\/contrib\/views\/css\/views.css":1,"sites\/all\/modules\/contrib\/ctools\/css\/ctools.css":1,"sites\/all\/themes\/isc\/css\/style.css":1,"sites\/all\/themes\/isc\/css\/ie-all.css":1,"sites\/all\/themes\/isc\/css\/no-mq.css":1,"sites\/all\/themes\/isc\/css\/ie-8.css":1}},"better_exposed_filters":{"views":{"taxonomy_term":{"displays":{"page":{"filters":[]}}},"status_bar":{"displays":{"default":{"filters":[]}}}}},"urlIsAjaxTrusted":{"\/departments\/technology-services":true}}); //--><!]]> </script> <!--[if lt IE 9]> <script src="/sites/all/themes/isc/js/ie.js"></script> <![endif]--> <script src="https://cdn.statushub.io/apps/widget-compact/v1/widget.js"></script> <script> STATUSHUB.widget({ targetElement: "#widget_container", accessToken: "e35fa83665bf292ce02422f4f8028f309984c726", view: "all" }); </script> </script> <script type="text/javascript"> setTimeout(function(){var a=document.createElement("script"); var b=document.getElementsByTagName("script")[0]; a.src=document.location.protocol+"//script.crazyegg.com/pages/scripts/0042/7693.js?"+Math.floor(new Date().getTime()/3600000); a.async=true;a.type="text/javascript";b.parentNode.insertBefore(a,b)}, 1); </script> <script src="https://cdn.rawgit.com/google/code-prettify/master/loader/run_prettify.js"></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"91e11a190c","applicationID":"4961301","transactionName":"ZlcGY0QFWUAFUkdaDV8dMUVfSxhaClVWS0xBWhQ=","queueTime":0,"applicationTime":298,"atts":"ShAFFQwfSk4=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>