Compliance

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They must continuously evolve to keep up with changing times and user expectations." />  <meta name="DC.Title" content="Compliance" /> <meta name="DCTERMS.Alternative" content="Compliance"> <meta name="DC.Subject" content="" /> <meta name="DC.Description" content="Like technology, our global privacy and security practices can never stand still. They must continuously evolve to keep up with changing times and user expectations."> <meta name="DC.Publisher" content="OCLC" /> <meta name="DC.Creator" content=""> <meta name="DC.Contributor" content=""/> <meta name="DCTERMS.Created" scheme="DCTERMS.W3CTDF" content="2024-2-27"> <meta name="DCTERMS.Issued" scheme="DCTERMS.W3CTDF" content="2024-2-27"> <meta name="DCTERMS.Modified" scheme="DCTERMS.W3CTDF" content="2024-2-27"> <meta name="DC.Language" content="en_US"> <meta name="DC.Modified" content="2024-2-27" /> <meta name="DC.Rights" content="https://policies.oclc.org/en/copyright.html" /> <meta name="twitter:title" content="Compliance" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@OCLC" /> <meta name="twitter:domain" content="www.oclc.org" /> <meta name="twitter:description" content="Like technology, our global privacy and security practices can never stand still. 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This disables all searchboxes //except the last one. coveo doesn't support instantiating multiple global //search boxes on the same page. $('body').find('.oclc-coveo-search:not(:last)').remove(); var searchResultsPage = $('#resultsPagePath').val(); var accessTokenVal = $('#accessToken').val(); var searchUrlVal = $('#searchUrl').val(); var searchWordVal = $('#searchWord').val(); document.addEventListener("DOMContentLoaded", function() { Coveo.SearchEndpoint.endpoints["default"] = new Coveo.SearchEndpoint({ restUri: searchUrlVal, accessToken: accessTokenVal }); var root = Coveo.$$(document).find("#searchbox"); if ("" != searchResultsPage && null != searchResultsPage) { Coveo.initSearchbox(root, searchResultsPage, { Searchbox: { placeholder: searchWordVal } }); } }); </script> </div> </section> </div> </header> </div> <div class="customjavascript section"> <style> /* TEMP - delete after 2024-09-02 */ .header__top .globallogo img { height: 2.5rem; max-width: 100%; } @media screen and (min-width: 576px) { .hide-desktop { display: none !important; } } .header__bottom { align-items: end; position: relative; justify-content: space-between; } .header__top, .header__bottom { display: flex; flex-flow: row wrap; gap: 1rem; } /* End TEMP */ </style></div> </div> </div> </div> <div class="hero_area parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="trust-hero-subpage"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-1-fc"> <div class="parsys_column cq-colctrl-1-fc-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2-r"> <div class="parsys_column cq-colctrl-lt2-r-c0"> <div class="col0 parsys"><div class="text parbase section"> <h1><span class="trust-id">OCLC Trust Center<span class="visually-hidden">: </span></span>Compliance</h1> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-r-c1"> <div class="col1 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/hero_area/parsyscolumncontrol_35885110/col0/parsyscolumncontrol/col0/parsyscolumncontrol/col1/image.img.png/1709071745189.png" alt="Icon: Compliance" title="Icon: Compliance" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-1-fc" id="trust-pills"> <div class="parsys_column cq-colctrl-1-fc-c0"> <div class="col0 parsys"><div class="pills parbase section"> <ul id="pill-nav"> <li class="pill-nav-item"> <a class="pill-nav-link" href="https://www.oclc.org/en/trust.html" title="" rel="#">Trust</a> </li> <li class="pill-nav-item"> <a class="pill-nav-active" href="https://www.oclc.org/en/trust/compliance.html" title="" rel="#">Compliance</a> </li> <li class="pill-nav-item"> <a class="pill-nav-link" href="https://www.oclc.org/en/trust/reliability.html" title="" rel="#">Reliability</a> </li> <li class="pill-nav-item"> <a class="pill-nav-link" href="https://www.oclc.org/en/trust/privacy.html" title="" rel="#">Privacy</a> </li> <li class="pill-nav-item"> <a class="pill-nav-link" href="https://www.oclc.org/en/trust/security.html" title="" rel="#">Security</a> </li> </ul> </div> </div> </div> </div></div> </div> <div id="main-content" class="cont-page mod"> <div class="parsys_column interior-content"> <div class="parsys_column home-content-c0"> <div class="cont-page mod crumbs-tools"> <div class="breadcrumb"></div> </div> <div class="page-content no-nav"> <div class="par parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="trust-intro-subpage"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2>We comply with a wide range of international recognized security standards.</h2> <p class="intro">Proactive, risk-based controls protect the confidentiality, integrity, and availability of our customer and user data. We adhere to current and new industry standards by maintaining current certifications with key regulatory agencies.</p> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="trust-certifications"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2>Certifications and attestations</h2> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2"> <div class="parsys_column cq-colctrl-lt2-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol_/col0/image.img.png/1709071745425.png" alt="Logo: FedRAMP" title="Logo: FedRAMP" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>FedRAMP</h3> <p><span class="text-small">US federal government-approved cloud provider marketplace</span></p> </div> <div class="text parbase section"> <p>The Federal Risk and Authorization Management Program (FedRAMP) is a United States federal government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP mandates a core set of processes to ensure effective, repeatable cloud security for cloud service offerings that hold federal government data. OCLC maintains a FedRAMP Li-SAAS authority to operate (ATO).</p> <p class="link"><a href="https://marketplace.fedramp.gov/products/FR1734750951/" target="_blank" title="FedRAMP">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c1"> <div class="col1 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol_/col1/image.img.png/1709071745452.png" alt="Logo: StateRAMP" title="Logo: StateRAMP" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>StateRAMP</h3> <p><span class="text-small">US state and local government-approved cloud provider marketplace</span></p> </div> <div class="text parbase section"> <p>The State Risk and Authorization Management Program (StateRAMP) is a United States state and local government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. StateRAMP mandates a core set of security standards based upon the National Institute of Standards and Technology (NIST) Special Publication 800-53 security and privacy controls for information systems and organizations. OCLC maintains an ‘Authorized’ security status and is a member of the StateRAMP Authorized Vendor List.</p> <p class="link"><a href="https://stateramp.org/vendor-list/" target="_blank" title="StateRAMP">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c2"> <div class="col2 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol_/col2/image_copy.img.png/1709071745485.png" alt="Logo: ISO/IEC 27001" title="Logo: ISO/IEC 27001" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>ISO/IEC 27001</h3> </div> <div class="text parbase section"> <p>Information security management standard ISO/IEC 27001 is a security standard that formally specifies an Information Security Management System (ISMS) that is intended to bring information security under explicit management control. It mandates requirements that define how to implement, monitor, maintain, and continually improve the ISMS. This certification helps OCLC comply with numerous regulatory and legal requirements that relate to the security of information.</p> <p class="link"><a href="https://www.schellman.com/certificate-directory?certificateNumber=1985186-2" target="_blank" title="ISO/IEC 27001">View certification</a></p> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2"> <div class="parsys_column cq-colctrl-lt2-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__90300774/col0/image.img.png/1709071745532.png" alt="Logo: ISO/IEC 27018" title="Logo: ISO/IEC 27018" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>ISO/IEC 27018</h3> </div> <div class="text parbase section"> <p>Personally Identifiable Information (PII) data protection standard ISO/IEC 27018 is an international code of practice for cloud privacy. Based on EU data-protection laws, it gives specific guidance to cloud service providers (CSPs) acting as processors of personally identifiable information (PII) on assessing risks and implementing state-of-the-art controls for protecting PII.</p> <p class="link"><a href="https://www.schellman.com/certificate-directory?certificateNumber=1985186-2" target="_blank" title="ISO/IEC 27018">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c1"> <div class="col1 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__90300774/col1/image.img.png/1709071745547.png" alt="Logo: ISO/IEC 27701" title="Logo: ISO/IEC 27701" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>ISO/IEC 27701</h3> </div> <div class="text parbase section"> <p>Privacy Information Management System (PIMS) standard ISO/IEC 27701 is an international privacy framework for the protection of personally identifiable information (PII). The standard covers data protection requirements from data protection regulations such as the General Data Protection Regulation (GDPR).</p> <p class="link"><a href="https://www.schellman.com/certificate-directory?certificateNumber=1985186-2" target="_blank" title="ISO/IEC 27701">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c2"> <div class="col2 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__90300774/col2/image_copy.img.png/1709071745576.png" alt="Logo: AICPA SOC 2" title="Logo: AICPA SOC 2" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>SOC 2</h3> <p><span class="text-small">Security, availability, processing integrity, and confidentiality standard</span></p> </div> <div class="text parbase section"> <p>The SOC 2 is a report based on the Auditing Standards Board of the American Institute of Certified Public Accountants’ (AICPA) existing Trust Services Criteria (TSC). The purpose of this audit is to evaluate an organization’s information systems relevant to security, availability, processing integrity, and confidentiality.</p> <p class="link"><span class="onfile">Certification on file</span></p> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2"> <div class="parsys_column cq-colctrl-lt2-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__1754808572/col0/image.img.png/1709071745631.png" alt="Logo: Cloud Security Alliance" title="Logo: Cloud Security Alliance" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>Cloud Security Alliance</h3> <p><span class="text-small">Cloud security and privacy standard</span></p> </div> <div class="text parbase section"> <p>The CSA Security Trust Assurance and Risk program promotes the use of best practices for providing security assurance within cloud computing. OCLC participates in the voluntary CSA Security, Trust & Assurance Registry (STAR) to document compliance with CSA-published security and privacy controls.</p> <p class="link"><a href="https://cloudsecurityalliance.org/star/registry/oclc/" target="_blank" title="Cloud Security Alliance">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c1"> <div class="col1 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__1754808572/col1/image.img.png/1709071745665.png" alt="Logo: ENISA" title="Logo: ENISA" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>EU Cybersecurity Act</h3> <p><span class="text-small">European cybersecurity standard</span></p> </div> <div class="text parbase section"> <p>The EU Cybersecurity Act establishes a cybersecurity framework for digital products and services. The cybersecurity framework defines required security controls companies must follow when doing business in the EU. OCLC undergoes an annual ISO 27001 audit to demonstrate compliance with this regulation.</p> <p class="link"><span class="onfile">Certification on file</span></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c2"> <div class="col2 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__1754808572/col2/image_copy.img.png/1709071745696.png" alt="Logo: AGID" title="Logo: AGID" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>Italy AGID</h3> <p><span class="text-small">Italian approved cloud provider marketplace</span></p> </div> <div class="text parbase section"> <p>The Agenzia per l’Italia Digitale (AgID) coordinates the policies in the field of innovation and actively supports the spread of information and communication technologies in favor of Public Administration digitization and modernization. All of its guidelines and its actions are developed at national and European levels in a unitary and consistent perspective to federate the technological infrastructure, to ensure safety and reliability to the preservation and management of public data, and to provide integrated and shared high-quality services.</p> <p class="link"><span class="onfile">Certification on file</span></p> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2"> <div class="parsys_column cq-colctrl-lt2-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__136565125/col0/image.img.png/1709071745746.png" alt="Logo: Spain Esquema Nacional de Seguridad" title="Logo: Spain Esquema Nacional de Seguridad" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>Spain Esquema Nacional de Seguridad (ENS)</h3> <p><span class="text-small">Spain cybersecurity standard</span></p> </div> <div class="text parbase section"> <p>The ENS accreditation scheme has been developed by the Ministry of Finance and Public Administration and the CCN (National Cryptologic Centre). This scheme is comprised of basic principles and minimum requirements necessary for the adequate protection of information.</p> <p class="link">Certification on file</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c1"> <div class="col1 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/trust/compliance/_jcr_content/par/parsyscolumncontrol_1958885196/col0/parsyscolumncontrol__136565125/col1/image.img.png/1709071745777.png" alt="Logo: UK Cyber Essentials" title="Logo: UK Cyber Essentials" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3>United Kingdom Cyber Essentials</h3> <p><span class="text-small">UK cybersecurity standard</span></p> </div> <div class="text parbase section"> <p>Cyber Essentials is a UK government-backed scheme designed to help organizations assess and mitigate risks from common cyber security threats to their IT systems. The Cyber Essentials scheme is a cybersecurity standard that identifies security controls for an organization to have in place within its IT systems. The Cyber Essentials scheme is a requirement for all UK government suppliers handling any personal data.</p> <p class="link"><a href="/content/dam/oclc/policies/security/Certificate-Cyber-Essentials-OCLC.pdf" target="_blank" title="Cyber Essentials Certification">View certification</a></p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-c2"> <div class="col2 parsys"> </div> </div> </div></div> <div class="text parbase section"> <p class="disclaimer">All of these certifications are regularly assessed by third parties and/or independent auditors, and result in a certification, audit report, or confirmation of compliance. Compliance alignments and frameworks include published requirements for specific purposes.</p> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="trust-contact"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="highlightbox section">  <div class="hbox "> <div class="highlightbox parsys"><div class="text parbase section"> <h2 class="center">Contact our security team</h2> <p>The confidentiality, integrity, and availability of information is of paramount importance as we protect the security and privacy of libraries and their users. We have dedicated security and privacy staff with backgrounds in libraries and higher education, as well as highly security-conscious industries such as financial services, government, and defense who would love to connect.</p> </div> <div class="formstack parbase section"> <script type="text/javascript" src="https://oclc.formstack.com/forms/js.php/contact_oclc?nojquery=1&nojqueryui=1&nomodernizr=1&Which_team_would_you_like_to_contact=security"> </script> <noscript> <a href="https://oclc.formstack.com/forms/contact_oclc" title="Online Form"> https://oclc.formstack.com/forms/contact_oclc&Which_team_would_you_like_to_contact=security </a> </noscript> <script type='text/javascript'>if (typeof $ == 'undefined' && jQuery){ $ = jQuery}</script></div> </div> </div>  </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div> </div> <div class="cont-page extra-info"> <div class="purposestmt iparsys parsys"><div class="section"><div class="new"></div> </div><div 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