FAQs | Administration and support services

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surveys</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/contact-us/">Contact us</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/engagement-champions/">Engagement Champions</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/human-resources/engagement/staff-survey/"> Staff survey </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/human-resources/">Human Resources</a></li><li><a href="/admin-services/human-resources/engagement/">Staff Engagement</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/faqs/">FAQs</a></li> </ul> </div> <h1>FAQs</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m">  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Common questions </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_706044" role="tab" id="tab_706044" aria-controls="tabpanel_706044" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Who can take part in the staff survey? </a> </li><li role="presentation"> <a href="#tabpanel_706045" role="tab" id="tab_706045" aria-controls="tabpanel_706045" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is it compulsory to take part? </a> </li><li role="presentation"> <a href="#tabpanel_706046" role="tab" id="tab_706046" aria-controls="tabpanel_706046" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What topics will the survey cover? </a> </li><li role="presentation"> <a href="#tabpanel_706047" role="tab" id="tab_706047" aria-controls="tabpanel_706047" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How long does the survey take to complete? </a> </li><li role="presentation"> <a href="#tabpanel_706048" role="tab" id="tab_706048" aria-controls="tabpanel_706048" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How do I take part in the staff survey? </a> </li><li role="presentation"> <a href="#tabpanel_706049" role="tab" id="tab_706049" aria-controls="tabpanel_706049" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What do I do if I haven’t received my survey invite? </a> </li><li role="presentation"> <a href="#tabpanel_706050" role="tab" id="tab_706050" aria-controls="tabpanel_706050" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What devices can I use to complete the survey? </a> </li><li role="presentation"> <a href="#tabpanel_706051" role="tab" id="tab_706051" aria-controls="tabpanel_706051" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do I have to complete the online survey all in one go? </a> </li><li role="presentation"> <a href="#tabpanel_706052" role="tab" id="tab_706052" aria-controls="tabpanel_706052" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What do I need to do if I require the survey in a different format? </a> </li><li role="presentation"> <a href="#tabpanel_706053" role="tab" id="tab_706053" aria-controls="tabpanel_706053" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Who should I contact if I have a query about the survey or need help completing it? </a> </li> </ul> <section id='tabpanel_706044' role='tabpanel' aria-labelledby='tab_706044' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706044' tabindex='0'> Who can take part in the staff survey? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>To gather accurate feedback from staff at Imperial, we are asking all those who work more than one day a week to complete the survey. </p> <p>Staff who joined Imperial after 4 March 2024 will not be invited to complete the survey as they have not been at Imperial for long enough.</p> <p>Staff who are classed on ICIS as Bursary, Casual, Emeritus, Honorary, Sponsored Researcher or Visiting Researcher are also not invited to complete the survey.</p> <p>Additional support is available for staff with disabilities, for instance, larger font versions and completion of the survey by contacting support@peopleinsight.co.uk</p> </div> </section><section id='tabpanel_706045' role='tabpanel' aria-labelledby='tab_706045' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706045' tabindex='0'> Is it compulsory to take part? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No - participation is voluntary.</p> </div> </section><section id='tabpanel_706046' role='tabpanel' aria-labelledby='tab_706046' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706046' tabindex='0'> What topics will the survey cover? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The survey will look at key aspects of your experience at Imperial such as your role, your development, communications, your line manager and your perceptions. </p> </div> </section><section id='tabpanel_706047' role='tabpanel' aria-labelledby='tab_706047' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706047' tabindex='0'> How long does the survey take to complete? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>As a guide, the survey should take around 15‐20 minutes to complete. </p> </div> </section><section id='tabpanel_706048' role='tabpanel' aria-labelledby='tab_706048' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706048' tabindex='0'> How do I take part in the staff survey? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>You will receive an email from survey-invite@peopleinsight.co.uk to your work address containing a unique link to access the survey online. Do not share or forward the email with this link to anyone else as this is unique to you.</p> </div> </section><section id='tabpanel_706049' role='tabpanel' aria-labelledby='tab_706049' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706049' tabindex='0'> What do I do if I haven’t received my survey invite? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If you notice that you have not received your invite when the survey opens please contact People Insight directly at <a href="mailto:support@peopleinsight.co.uk">support@peopleinsight.co.uk</a>. They will confirm eligibility and then send you a survey link.</p> </div> </section><section id='tabpanel_706050' role='tabpanel' aria-labelledby='tab_706050' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706050' tabindex='0'> What devices can I use to complete the survey? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The survey is accessible from mobile devices such as smartphones and tables, as well as from a PC or MAC. For the 2024 survey you will be able to scan and use the staff survey QR code.  This will take you to the People Insight landing page where you will need to provide your Imperial CID Number.</p> </div> </section><section id='tabpanel_706051' role='tabpanel' aria-labelledby='tab_706051' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706051' tabindex='0'> Do I have to complete the online survey all in one go? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We recommend that you complete the survey in one sitting if possible, but you can keep coming back to it as many times as you wish.  Your survey responses are saved each time you exit the survey, so you can pick up where you left off by clicking the survey link </p> </div> </section><section id='tabpanel_706052' role='tabpanel' aria-labelledby='tab_706052' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706052' tabindex='0'> What do I need to do if I require the survey in a different format? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If you need access to the survey in a specific format, for example a large print format or to complete the survey over the phone, please contact the People Insight directly at <a href="mailto:support@peopleinsight.co.uk">support@peopleinsight.co.uk</a>.</p> </div> </section><section id='tabpanel_706053' role='tabpanel' aria-labelledby='tab_706053' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706053' tabindex='0'> Who should I contact if I have a query about the survey or need help completing it? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>People Insight can be contacted at <a href="mailto:support@peopleinsight.co.uk">support@peopleinsight.co.uk</a> </p> <p>They are available to answer any queries you may have about taking part in the survey or about why and how it is being carried out. </p> </div> </section> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__main"> <h2 class="sr-only">Useful Links</h2> <div class="container"> <div class="row row--gap-on-collapse"> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Popular links</h3> <ul> <li><a 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