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.ubermenu-responsive.ubermenu-retractors-responsive .ubermenu-retractor-mobile{ display:none; } /* Force current submenu always open but below others */ .ubermenu-force-current-submenu .ubermenu-item-level-0.ubermenu-current-menu-item > .ubermenu-submenu-drop, .ubermenu-force-current-submenu .ubermenu-item-level-0.ubermenu-current-menu-ancestor > .ubermenu-submenu-drop { display: block!important; opacity: 1!important; visibility: visible!important; margin: 0!important; top: auto!important; height: auto; z-index:19; } /* Invert Horizontal menu to make subs go up */ .ubermenu-invert.ubermenu-horizontal .ubermenu-item-level-0 > .ubermenu-submenu-drop{ top:auto; bottom:100%; } .ubermenu-invert.ubermenu-horizontal.ubermenu-sub-indicators .ubermenu-item-level-0.ubermenu-has-submenu-drop > .ubermenu-target:after{ content:"\f106"; } /* Invert Vertical menu to make subs go left */ .ubermenu-invert.ubermenu-vertical .ubermenu-item-level-0 > .ubermenu-submenu-drop{ right:100%; left:auto; } .ubermenu-invert.ubermenu-vertical.ubermenu-sub-indicators .ubermenu-item-level-0.ubermenu-item-has-children > a.ubermenu-target:after{ right:auto; left:10px; margin-top:-7px; content:"\f104"; } .ubermenu-vertical.ubermenu-invert .ubermenu-item > .ubermenu-submenu-drop { clip: rect(-5000px,5000px,5000px,-5000px); } .ubermenu-responsive-toggle{ display:none; } } @media screen and (max-width: 1080px){ .ubermenu-responsive-toggle, .ubermenu-sticky-toggle-wrapper { display: block; } .ubermenu-responsive{ width:100%; max-height:500px; visibility:visible; overflow:visible; -webkit-transition:max-height 1s ease-in; transition:max-height .3s ease-in; } .ubermenu-responsive.ubermenu-items-align-center{ text-align:left; } .ubermenu-responsive.ubermenu{ margin:0; } .ubermenu-responsive.ubermenu .ubermenu-nav{ display:block; } .ubermenu-responsive.ubermenu-responsive-nocollapse, .ubermenu-repsonsive.ubermenu-no-transitions{ display:block; max-height:none; } .ubermenu-responsive.ubermenu-responsive-collapse{ max-height:none; visibility:visible; overflow:visible; } .ubermenu-responsive.ubermenu-responsive-collapse{ max-height:0; overflow:hidden !important; visibility:hidden; } .ubermenu-responsive.ubermenu-in-transition, .ubermenu-responsive.ubermenu-in-transition .ubermenu-nav{ overflow:hidden !important; visibility:visible; } .ubermenu-responsive.ubermenu-responsive-collapse:not(.ubermenu-in-transition){ border-top-width:0; border-bottom-width:0; } .ubermenu-responsive.ubermenu-responsive-collapse .ubermenu-item .ubermenu-submenu{ display:none; } .ubermenu-responsive .ubermenu-item-level-0{ width:50%; } .ubermenu-responsive.ubermenu-responsive-single-column .ubermenu-item-level-0{ float:none; clear:both; width:100%; } .ubermenu-responsive .ubermenu-item.ubermenu-item-level-0 > .ubermenu-target{ border:none; box-shadow:none; } .ubermenu-responsive .ubermenu-item.ubermenu-has-submenu-flyout{ position:static; } .ubermenu-responsive.ubermenu-sub-indicators .ubermenu-submenu-type-flyout .ubermenu-has-submenu-drop > .ubermenu-target:after{ content:"\f107"; } .ubermenu-responsive .ubermenu-nav .ubermenu-item .ubermenu-submenu.ubermenu-submenu-drop{ width:100%; min-width:100%; max-width:100%; top:auto; left:0 !important; } .ubermenu-responsive.ubermenu-has-border .ubermenu-nav .ubermenu-item .ubermenu-submenu.ubermenu-submenu-drop{ left: -1px !important; /* For borders */ } .ubermenu-responsive .ubermenu-submenu.ubermenu-submenu-type-mega > .ubermenu-item.ubermenu-column{ min-height:0; border-left:none; float:left; /* override left/center/right content alignment */ display:block; } .ubermenu-responsive .ubermenu-item.ubermenu-active > .ubermenu-submenu.ubermenu-submenu-type-mega{ max-height:none; height:auto;/*prevent overflow scrolling since android is still finicky*/ overflow:visible; } .ubermenu-responsive.ubermenu-transition-slide .ubermenu-item.ubermenu-in-transition > .ubermenu-submenu-drop{ max-height:1000px; /* because of slide transition */ } .ubermenu .ubermenu-submenu-type-flyout .ubermenu-submenu-type-mega{ min-height:0; } .ubermenu.ubermenu-responsive .ubermenu-column, .ubermenu.ubermenu-responsive .ubermenu-column-auto{ min-width:50%; } .ubermenu.ubermenu-responsive .ubermenu-autoclear > .ubermenu-column{ clear:none; } .ubermenu.ubermenu-responsive .ubermenu-column:nth-of-type(2n+1){ clear:both; } .ubermenu.ubermenu-responsive .ubermenu-submenu-retractor-top:not(.ubermenu-submenu-retractor-top-2) .ubermenu-column:nth-of-type(2n+1){ clear:none; } .ubermenu.ubermenu-responsive .ubermenu-submenu-retractor-top:not(.ubermenu-submenu-retractor-top-2) .ubermenu-column:nth-of-type(2n+2){ clear:both; } .ubermenu.ubermenu-responsive .ubermenu-tabs, .ubermenu.ubermenu-responsive .ubermenu-tabs-group, .ubermenu.ubermenu-responsive .ubermenu-tab, .ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{ /** TABS SHOULD BE 100% ACCORDION */ width:100%; min-width:100%; max-width:100%; left:0; } .ubermenu.ubermenu-responsive .ubermenu-tabs, .ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{ min-height:0 !important;/* Override Inline Style from JS */ } .ubermenu.ubermenu-responsive .ubermenu-tabs{ z-index:15; } .ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{ z-index:20; } /* Tab Layering */ .ubermenu-responsive .ubermenu-tab{ position:relative; } .ubermenu-responsive .ubermenu-tab.ubermenu-active{ position:relative; z-index:20; } .ubermenu-responsive .ubermenu-tab > .ubermenu-target{ border-width:0 0 1px 0; } .ubermenu-responsive.ubermenu-sub-indicators .ubermenu-tabs > .ubermenu-tabs-group > .ubermenu-tab.ubermenu-has-submenu-drop > .ubermenu-target:after{ content:"\f107"; } .ubermenu-responsive .ubermenu-tabs > .ubermenu-tabs-group > .ubermenu-tab > .ubermenu-tab-content-panel{ top:auto; border-width:1px; } .ubermenu-responsive .ubermenu-tab-layout-bottom > .ubermenu-tabs-group{ /*position:relative;*/ } .ubermenu-reponsive .ubermenu-item-level-0 > .ubermenu-submenu-type-stack{ /* Top Level Stack Columns */ position:relative; } .ubermenu-responsive .ubermenu-submenu-type-stack .ubermenu-column, .ubermenu-responsive .ubermenu-submenu-type-stack .ubermenu-column-auto{ /* Stack Columns */ width:100%; max-width:100%; } .ubermenu-responsive .ubermenu-item-mini{ /* Mini items */ min-width:0; width:auto; float:left; clear:none !important; } .ubermenu-responsive .ubermenu-item.ubermenu-item-mini > a.ubermenu-target{ padding-left:20px; padding-right:20px; } .ubermenu-responsive .ubermenu-item.ubermenu-hide-mobile{ /* Hiding items */ display:none !important; } .ubermenu-responsive.ubermenu-hide-bkgs .ubermenu-submenu.ubermenu-submenu-bkg-img{ /** Hide Background Images in Submenu */ background-image:none; } .ubermenu.ubermenu-responsive .ubermenu-item-level-0.ubermenu-item-mini{ min-width:0; width:auto; } .ubermenu-vertical .ubermenu-item.ubermenu-item-level-0{ width:100%; } .ubermenu-vertical.ubermenu-sub-indicators .ubermenu-item-level-0.ubermenu-item-has-children > .ubermenu-target:after{ content:'\f107'; } .ubermenu-vertical .ubermenu-item.ubermenu-item-level-0.ubermenu-relative.ubermenu-active > .ubermenu-submenu-drop.ubermenu-submenu-align-vertical_parent_item{ top:auto; } .ubermenu-responsive-toggle{ display:block; } } @media screen and (max-width: 480px){ .ubermenu.ubermenu-responsive .ubermenu-item-level-0{ width:100%; } .ubermenu.ubermenu-responsive .ubermenu-column, .ubermenu.ubermenu-responsive .ubermenu-column-auto{ min-width:100%; } } /** UberMenu Custom Menu Styles (Customizer) **/ /* main */ .ubermenu-main { margin-top:30px; } .ubermenu.ubermenu-main:not(.ubermenu-responsive-collapse) { max-height:350px; } .ubermenu-main .ubermenu-item-level-0 > .ubermenu-target { font-size:15px; text-transform:none; color:#3a3a3a; -webkit-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); -moz-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); -o-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); padding-top:20px; padding-bottom:20px; } .ubermenu-main .ubermenu-nav .ubermenu-item.ubermenu-item-level-0 > .ubermenu-target { font-weight:bold; } .ubermenu.ubermenu-main .ubermenu-item-level-0:hover > .ubermenu-target, .ubermenu-main .ubermenu-item-level-0.ubermenu-active > .ubermenu-target { color:#0292e2; } .ubermenu-main .ubermenu-item-level-0.ubermenu-current-menu-item > .ubermenu-target, .ubermenu-main .ubermenu-item-level-0.ubermenu-current-menu-parent > .ubermenu-target, .ubermenu-main .ubermenu-item-level-0.ubermenu-current-menu-ancestor > .ubermenu-target { color:#0292e2; } .ubermenu-main .ubermenu-item.ubermenu-item-level-0 > .ubermenu-highlight { color:#0292e2; } .ubermenu.ubermenu-main .ubermenu-item-level-0 > .ubermenu-target { background-color:#ffffff; background:-webkit-gradient(linear,left top,left bottom,from(#ffffff),to(#ffffff)); background:-webkit-linear-gradient(top,#ffffff,#ffffff); background:-moz-linear-gradient(top,#ffffff,#ffffff); background:-ms-linear-gradient(top,#ffffff,#ffffff); background:-o-linear-gradient(top,#ffffff,#ffffff); background:linear-gradient(top,#ffffff,#ffffff); } .ubermenu-main .ubermenu-item-level-0.ubermenu-active > .ubermenu-target,.ubermenu-main .ubermenu-item-level-0:hover > .ubermenu-target { -webkit-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); -moz-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); -o-box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); box-shadow:inset 1px 0 0 0 rgba(255,255,255,0); } .ubermenu-main .ubermenu-submenu .ubermenu-item-header > .ubermenu-target, .ubermenu-main .ubermenu-tab > .ubermenu-target { font-size:19px; } .ubermenu-main .ubermenu-nav .ubermenu-submenu .ubermenu-item-header > .ubermenu-target { font-weight:bold; } .ubermenu-main .ubermenu-item-normal > .ubermenu-target { font-size:15px; } .ubermenu.ubermenu-main .ubermenu-tabs .ubermenu-tabs-group { background-color:#ffffff; } .ubermenu.ubermenu-main .ubermenu-tab > .ubermenu-target { color:#000000; } .ubermenu.ubermenu-main .ubermenu-submenu .ubermenu-tab.ubermenu-active > .ubermenu-target { color:#1e73be; } .ubermenu.ubermenu-main .ubermenu-tab.ubermenu-active > .ubermenu-target { background-color:#e0e0e0; } .ubermenu.ubermenu-main .ubermenu-search input.ubermenu-search-input { font-size:19px; } .ubermenu.ubermenu-main .ubermenu-search input.ubermenu-search-input::-webkit-input-placeholder { font-size:19px; } .ubermenu.ubermenu-main .ubermenu-search input.ubermenu-search-input::-moz-placeholder { font-size:19px; } .ubermenu.ubermenu-main .ubermenu-search input.ubermenu-search-input::-ms-input-placeholder { font-size:19px; } .ubermenu-main, .ubermenu-main .ubermenu-target, .ubermenu-main .ubermenu-nav .ubermenu-item-level-0 .ubermenu-target, .ubermenu-main div, .ubermenu-main p, .ubermenu-main input { font-family:'Open Sans', sans-serif; font-weight:400; } /** UberMenu Custom Menu Item Styles (Menu Item Settings) **/ /* 11844 */ .ubermenu .ubermenu-item.ubermenu-item-11844 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-11844.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11844 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11844.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11844 > .ubermenu-target:hover { background:#e9d2e9; } .ubermenu .ubermenu-item.ubermenu-item-11844.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11844:hover > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11844.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11844:hover > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-submenu.ubermenu-submenu-id-11844 { background-color:#e9d2e9; } /* 11843 */ .ubermenu .ubermenu-item.ubermenu-item-11843 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-11843.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11843 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11843.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11843 > .ubermenu-target:hover { background:#d2d2eb; } .ubermenu .ubermenu-item.ubermenu-item-11843.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11843:hover > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11843.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11843:hover > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-submenu.ubermenu-submenu-id-11843 { background-color:#d2d2eb; } /* 12133 */ .ubermenu .ubermenu-submenu.ubermenu-submenu-id-12133 { width:750px; min-width:750px; } .ubermenu .ubermenu-item.ubermenu-item-12133.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12133.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11810 */ .ubermenu .ubermenu-item.ubermenu-item-11810.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11810 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11810.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11810 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11810.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11810.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11925 */ .ubermenu .ubermenu-item.ubermenu-item-11925.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11925 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11925.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11925 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11925.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11925.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11924 */ .ubermenu .ubermenu-item.ubermenu-item-11924.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11924 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11924.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11924 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11924.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11924.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11923 */ .ubermenu .ubermenu-item.ubermenu-item-11923.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11923 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11923.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11923 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11923.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11923.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11922 */ .ubermenu .ubermenu-item.ubermenu-item-11922.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11922 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11922.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11922 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11922.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11922.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11921 */ .ubermenu .ubermenu-item.ubermenu-item-11921.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11921 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11921.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11921 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11921.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11921.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11927 */ .ubermenu .ubermenu-item.ubermenu-item-11927.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11927 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11927.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11927 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11927.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11927.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11926 */ .ubermenu .ubermenu-item.ubermenu-item-11926.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11926 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11926.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11926 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11926.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11926.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11920 */ .ubermenu .ubermenu-item.ubermenu-item-11920.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11920 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11920.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11920 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11920.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11920.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11919 */ .ubermenu .ubermenu-item.ubermenu-item-11919.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11919 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11919.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11919 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11919.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11919.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11918 */ .ubermenu .ubermenu-item.ubermenu-item-11918.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11918 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11918.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11918 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11918.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11918.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11915 */ .ubermenu .ubermenu-item.ubermenu-item-11915.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11915 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11915.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11915 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11915.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11915.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11914 */ .ubermenu .ubermenu-item.ubermenu-item-11914.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11914 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11914.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11914 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11914.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11914.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11913 */ .ubermenu .ubermenu-item.ubermenu-item-11913.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11913 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11913.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11913 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-11913.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-11913.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12102 */ .ubermenu .ubermenu-item.ubermenu-item-12102 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12102.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12102 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12102.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12102 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12102.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12102.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12029 */ .ubermenu .ubermenu-item.ubermenu-item-12029 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12029.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12029 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12029.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12029 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12029.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12029.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12022 */ .ubermenu .ubermenu-item.ubermenu-item-12022 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12022.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12022 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12022.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12022 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12022.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12022.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12023 */ .ubermenu .ubermenu-item.ubermenu-item-12023 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12023.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12023 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12023.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12023 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12023.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12023.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12026 */ .ubermenu .ubermenu-item.ubermenu-item-12026 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12026.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12026 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12026.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12026 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12026.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12026.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12028 */ .ubermenu .ubermenu-item.ubermenu-item-12028 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12028.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12028 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12028.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12028 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12028.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12028.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12019 */ .ubermenu .ubermenu-item.ubermenu-item-12019 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12019.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12019 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12019.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12019 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12019.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12019.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12027 */ .ubermenu .ubermenu-item.ubermenu-item-12027 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12027.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12027 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12027.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12027 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12027.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12027.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12020 */ .ubermenu .ubermenu-item.ubermenu-item-12020 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12020.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12020 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12020.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12020 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12020.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12020.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12015 */ .ubermenu .ubermenu-item.ubermenu-item-12015 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12015.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12015 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12015.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12015 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12015.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12015.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12025 */ .ubermenu .ubermenu-item.ubermenu-item-12025 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12025.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12025 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12025.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12025 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12025.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12025.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12017 */ .ubermenu .ubermenu-item.ubermenu-item-12017 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12017.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12017 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12017.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12017 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12017.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12017.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12030 */ .ubermenu .ubermenu-item.ubermenu-item-12030 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12030.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12030 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12030.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12030 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12030.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12030.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12021 */ .ubermenu .ubermenu-item.ubermenu-item-12021 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12021.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12021 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12021.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12021 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12021.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12021.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12101 */ .ubermenu .ubermenu-item.ubermenu-item-12101 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12101.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12101 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12101.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12101 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12101.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12101.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12085 */ .ubermenu .ubermenu-item.ubermenu-item-12085 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12085.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12085 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12085.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12085 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12085.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12085.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12076 */ .ubermenu .ubermenu-item.ubermenu-item-12076 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12076.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12076 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12076.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12076 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12076.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12076.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12077 */ .ubermenu .ubermenu-item.ubermenu-item-12077 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12077.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12077 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12077.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12077 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12077.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12077.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12080 */ .ubermenu .ubermenu-item.ubermenu-item-12080 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12080.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12080 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12080.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12080 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12080.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12080.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12082 */ .ubermenu .ubermenu-item.ubermenu-item-12082 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12082.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12082 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12082.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12082 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12082.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12082.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12073 */ .ubermenu .ubermenu-item.ubermenu-item-12073 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12073.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12073 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12073.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12073 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12073.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12073.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12081 */ .ubermenu .ubermenu-item.ubermenu-item-12081 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12081.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12081 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12081.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12081 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12081.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12081.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12074 */ .ubermenu .ubermenu-item.ubermenu-item-12074 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12074.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12074 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12074.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12074 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12074.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12074.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12069 */ .ubermenu .ubermenu-item.ubermenu-item-12069 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12069.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12069 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12069.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12069 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12069.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12069.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12079 */ .ubermenu .ubermenu-item.ubermenu-item-12079 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12079.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12079 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12079.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12079 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12079.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12079.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12072 */ .ubermenu .ubermenu-item.ubermenu-item-12072 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12072.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12072 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12072.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12072 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12072.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12072.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12071 */ .ubermenu .ubermenu-item.ubermenu-item-12071 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12071.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12071 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12071.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12071 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12071.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12071.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12086 */ .ubermenu .ubermenu-item.ubermenu-item-12086 > .ubermenu-target { color:#00008b; } .ubermenu .ubermenu-item.ubermenu-item-12086.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12086 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12086.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12086 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12086.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12086.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 12018 */ .ubermenu .ubermenu-item.ubermenu-item-12018 > .ubermenu-target { color:#800080; } .ubermenu .ubermenu-item.ubermenu-item-12018.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-12018 > .ubermenu-target:hover, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12018.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-12018 > .ubermenu-target:hover { background:#ffffff; } .ubermenu .ubermenu-item.ubermenu-item-12018.ubermenu-current-menu-item > .ubermenu-target,.ubermenu .ubermenu-item.ubermenu-item-12018.ubermenu-current-menu-ancestor > .ubermenu-target { background:#ffffff; } /* 11809 */ .ubermenu .ubermenu-item.ubermenu-item-11809.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-item.ubermenu-item-11809:hover > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11809.ubermenu-active > .ubermenu-target, .ubermenu .ubermenu-submenu .ubermenu-item.ubermenu-item-11809:hover > .ubermenu-target { color:#232323; } .ubermenu .ubermenu-submenu.ubermenu-submenu-id-11809 { background-color:#e0e0e0; } /** UberMenu Custom Tweaks - Mobile **/ @media screen and (max-width:1080px){ .ubermenu-main .ubermenu-item-normal > .ubermenu-target {font-size:12px;} } /* Icons */ .ubermenu .ubermenu-item-layout-icon_right > .ubermenu-target-title { margin-right: .6em; display: inline-block; } .ubermenu-sub-indicators 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Applications</span></a></li><li id="menu-item-11918" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11918 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Project Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/project-management/"><i class="ubermenu-icon fa fa-hourglass"></i><span class="ubermenu-target-title ubermenu-target-text">Project Management</span></a></li></ul></li><li id="menu-item-11880" class="ubermenu-item ubermenu-item-type-custom ubermenu-item-object-custom ubermenu-item-has-children ubermenu-item-11880 ubermenu-item-auto ubermenu-item-header ubermenu-item-level-3 ubermenu-column ubermenu-column-auto ubermenu-has-submenu-stack" ><ul class="ubermenu-submenu ubermenu-submenu-id-11880 ubermenu-submenu-type-auto ubermenu-submenu-type-stack" ><li id="menu-item-11922" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11922 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Customer Service" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/customer-service/"><i class="ubermenu-icon fa fa-smile-o"></i><span class="ubermenu-target-title ubermenu-target-text">Customer Service</span></a></li><li id="menu-item-11921" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11921 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Sales and Marketing" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/sales-and-marketing/"><i class="ubermenu-icon fa fa-thumbs-o-up"></i><span class="ubermenu-target-title ubermenu-target-text">Sales and Marketing</span></a></li><li id="menu-item-11919" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11919 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Business Communication" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/business-communications/"><i class="ubermenu-icon fa fa-envelope"></i><span class="ubermenu-target-title ubermenu-target-text">Business Communication</span></a></li><li id="menu-item-14522" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-14522 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Computer Skills" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/computer-skills/"><i class="ubermenu-icon fa fa-desktop"></i><span class="ubermenu-target-title ubermenu-target-text">Computer Skills</span></a></li><li id="menu-item-11915" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11915 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Compensation Strategies <br> and Rewards" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/compensation-strategies-and-rewards/"><i class="ubermenu-icon fa fa-usd"></i><span class="ubermenu-target-title ubermenu-target-text">Compensation Strategies <br> and Rewards</span></a></li><li id="menu-item-11914" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11914 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Workplace Essentials" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/workplace-essentials/"><i class="ubermenu-icon fa fa-hand-stop-o"></i><span class="ubermenu-target-title ubermenu-target-text">Workplace Essentials</span></a></li><li id="menu-item-11913" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-11913 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Food Safety and Quality" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/manufacturing/food-safety-and-quality/"><i class="ubermenu-icon fa fa-cutlery"></i><span class="ubermenu-target-title ubermenu-target-text">Food Safety and Quality</span></a></li></ul></li><li class="ubermenu-retractor ubermenu-retractor-mobile"><i class="fa fa-times"></i> Close</li></ul></li><li id="menu-item-11844" class="ubermenu-tab ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-has-children ubermenu-item-11844 ubermenu-item-auto ubermenu-column ubermenu-column-full ubermenu-has-submenu-drop" data-ubermenu-trigger="mouseover" ><a aria-label="Distribution" class="ubermenu-target ubermenu-item-layout-default ubermenu-item-layout-text_only" title="Distribution" href="https://manageassist.com/courses/distribution/"><span class="ubermenu-target-title ubermenu-target-text">Distribution</span></a><ul class="ubermenu-tab-content-panel ubermenu-column ubermenu-column-3-4 ubermenu-submenu ubermenu-submenu-id-11844 ubermenu-submenu-type-auto ubermenu-submenu-type-tab-content-panel" ><li id="menu-item-12031" class="ubermenu-item ubermenu-item-type-custom ubermenu-item-object-custom ubermenu-item-has-children ubermenu-item-12031 ubermenu-item-auto ubermenu-item-header ubermenu-item-level-3 ubermenu-column ubermenu-column-auto ubermenu-has-submenu-stack" ><ul class="ubermenu-submenu ubermenu-submenu-id-12031 ubermenu-submenu-type-auto ubermenu-submenu-type-stack" ><li id="menu-item-12029" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12029 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Lean Tools" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/lean-tools/"><i class="ubermenu-icon fa fa-users"></i><span class="ubermenu-target-title ubermenu-target-text">Lean Tools</span></a></li><li id="menu-item-12022" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12022 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Lean Logistics Tools" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/lean-logistics/"><i class="ubermenu-icon fa fa-wrench"></i><span class="ubermenu-target-title ubermenu-target-text">Lean Logistics Tools</span></a></li><li id="menu-item-12102" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12102 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Operations Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/operations-management/"><i class="ubermenu-icon fa fa-cogs"></i><span class="ubermenu-target-title ubermenu-target-text">Operations Management</span></a></li><li id="menu-item-12020" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12020 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Financial Tools for Operations" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/financial-tools-for-operations/"><i class="ubermenu-icon fa fa-calculator"></i><span class="ubermenu-target-title ubermenu-target-text">Financial Tools for Operations</span></a></li><li id="menu-item-12023" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12023 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Management and Leadership" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/management-and-leadership/"><i class="ubermenu-icon fa fa-trophy"></i><span class="ubermenu-target-title ubermenu-target-text">Management and Leadership</span></a></li><li id="menu-item-12026" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12026 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Quality Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/quality-management/"><i class="ubermenu-icon fa fa-check"></i><span class="ubermenu-target-title ubermenu-target-text">Quality Management</span></a></li><li id="menu-item-12028" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12028 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Six Sigma Practical Applications" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/six-sigma/"><i class="ubermenu-icon fa fa-bar-chart-o"></i><span class="ubermenu-target-title ubermenu-target-text">Six Sigma Practical Applications</span></a></li><li id="menu-item-12025" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12025 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Project Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/project-management/"><i class="ubermenu-icon fa fa-hourglass"></i><span class="ubermenu-target-title ubermenu-target-text">Project Management</span></a></li></ul></li><li id="menu-item-12032" class="ubermenu-item ubermenu-item-type-custom ubermenu-item-object-custom ubermenu-item-has-children ubermenu-item-12032 ubermenu-item-auto ubermenu-item-header ubermenu-item-level-3 ubermenu-column ubermenu-column-auto ubermenu-has-submenu-stack" ><ul class="ubermenu-submenu ubermenu-submenu-id-12032 ubermenu-submenu-type-auto ubermenu-submenu-type-stack" ><li id="menu-item-12019" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12019 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Customer Service" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/customer-service/"><i class="ubermenu-icon fa fa-smile-o"></i><span class="ubermenu-target-title ubermenu-target-text">Customer Service</span></a></li><li id="menu-item-12027" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12027 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Sales and Marketing" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/sales-and-marketing/"><i class="ubermenu-icon fa fa-thumbs-o-up"></i><span class="ubermenu-target-title ubermenu-target-text">Sales and Marketing</span></a></li><li id="menu-item-12015" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12015 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Business Communication" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/business-communications/"><i class="ubermenu-icon fa fa-envelope"></i><span class="ubermenu-target-title ubermenu-target-text">Business Communication</span></a></li><li id="menu-item-12018" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12018 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Computer Skills" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/computer-skills/"><i class="ubermenu-icon fa fa-desktop"></i><span class="ubermenu-target-title ubermenu-target-text">Computer Skills</span></a></li><li id="menu-item-12017" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12017 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Compensation Strategies <br> and Rewards" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/compensation-strategies-and-rewards/"><i class="ubermenu-icon fa fa-usd"></i><span class="ubermenu-target-title ubermenu-target-text">Compensation Strategies <br> and Rewards</span></a></li><li id="menu-item-12030" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12030 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Workplace Essentials" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/workplace-essentials/"><i class="ubermenu-icon fa fa-hand-stop-o"></i><span class="ubermenu-target-title ubermenu-target-text">Workplace Essentials</span></a></li><li id="menu-item-12021" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12021 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Food Safety and Quality" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/distribution/food-safety-and-quality/"><i class="ubermenu-icon fa fa-cutlery"></i><span class="ubermenu-target-title ubermenu-target-text">Food Safety and Quality</span></a></li></ul></li><li class="ubermenu-retractor ubermenu-retractor-mobile"><i class="fa fa-times"></i> Close</li></ul></li><li id="menu-item-11843" class="ubermenu-tab ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-current-page-ancestor ubermenu-current-menu-ancestor ubermenu-current-page-parent ubermenu-current_page_ancestor ubermenu-item-has-children ubermenu-item-11843 ubermenu-item-auto ubermenu-column ubermenu-column-full ubermenu-has-submenu-drop" data-ubermenu-trigger="mouseover" ><a aria-label="Service" class="ubermenu-target ubermenu-item-layout-default ubermenu-item-layout-text_only" title="Service" href="https://manageassist.com/courses/service/"><span class="ubermenu-target-title ubermenu-target-text">Service</span></a><ul class="ubermenu-tab-content-panel ubermenu-column ubermenu-column-3-4 ubermenu-submenu ubermenu-submenu-id-11843 ubermenu-submenu-type-auto ubermenu-submenu-type-tab-content-panel" ><li id="menu-item-12067" class="ubermenu-item ubermenu-item-type-custom ubermenu-item-object-custom ubermenu-item-has-children ubermenu-item-12067 ubermenu-item-auto ubermenu-item-header ubermenu-item-level-3 ubermenu-column ubermenu-column-auto ubermenu-has-submenu-stack" ><ul class="ubermenu-submenu ubermenu-submenu-id-12067 ubermenu-submenu-type-auto ubermenu-submenu-type-stack" ><li id="menu-item-12085" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12085 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Lean Tools" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/lean-tools/"><i class="ubermenu-icon fa fa-users"></i><span class="ubermenu-target-title ubermenu-target-text">Lean Tools</span></a></li><li id="menu-item-12076" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12076 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Lean Services Tools" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/lean-services/"><i class="ubermenu-icon fa fa-wrench"></i><span class="ubermenu-target-title ubermenu-target-text">Lean Services Tools</span></a></li><li id="menu-item-12101" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12101 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Operations Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/operations-management/"><i class="ubermenu-icon fa fa-cogs"></i><span class="ubermenu-target-title ubermenu-target-text">Operations Management</span></a></li><li id="menu-item-12074" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12074 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Financial Tools for Operations" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/financial-tools-for-operations/"><i class="ubermenu-icon fa fa-calculator"></i><span class="ubermenu-target-title ubermenu-target-text">Financial Tools for Operations</span></a></li><li id="menu-item-12077" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12077 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Management and Leadership" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/management-and-leadership/"><i class="ubermenu-icon fa fa-trophy"></i><span class="ubermenu-target-title ubermenu-target-text">Management and Leadership</span></a></li><li id="menu-item-12080" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12080 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Quality Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/quality-management/"><i class="ubermenu-icon fa fa-check"></i><span class="ubermenu-target-title ubermenu-target-text">Quality Management</span></a></li><li id="menu-item-12082" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12082 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Six Sigma Practical Applications" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/six-sigma/"><i class="ubermenu-icon fa fa-bar-chart-o"></i><span class="ubermenu-target-title ubermenu-target-text">Six Sigma Practical Applications</span></a></li><li id="menu-item-12079" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12079 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Project Management" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/project-management/"><i class="ubermenu-icon fa fa-hourglass"></i><span class="ubermenu-target-title ubermenu-target-text">Project Management</span></a></li></ul></li><li id="menu-item-12068" class="ubermenu-item ubermenu-item-type-custom ubermenu-item-object-custom ubermenu-current-menu-ancestor ubermenu-current-menu-parent ubermenu-item-has-children ubermenu-item-12068 ubermenu-item-auto ubermenu-item-header ubermenu-item-level-3 ubermenu-column ubermenu-column-auto ubermenu-has-submenu-stack" ><ul class="ubermenu-submenu ubermenu-submenu-id-12068 ubermenu-submenu-type-auto ubermenu-submenu-type-stack ubermenu-submenu-content-align-left" ><li id="menu-item-12073" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-current-menu-item ubermenu-page_item ubermenu-page-item-12041 ubermenu-current_page_item ubermenu-item-12073 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Customer Service" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/customer-service/"><i class="ubermenu-icon fa fa-smile-o"></i><span class="ubermenu-target-title ubermenu-target-text">Customer Service</span></a></li><li id="menu-item-12081" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12081 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Sales and Marketing" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" href="https://manageassist.com/courses/service/sales-and-marketing/"><i class="ubermenu-icon fa fa-thumbs-o-up"></i><span class="ubermenu-target-title ubermenu-target-text">Sales and Marketing</span></a></li><li id="menu-item-12069" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12069 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-4 ubermenu-column ubermenu-column-auto" ><a aria-label="Business Communication" class="ubermenu-target ubermenu-target-with-icon ubermenu-item-layout-default ubermenu-item-layout-icon_left" 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Team" class="ubermenu-target ubermenu-item-layout-default ubermenu-item-layout-text_only" href="https://manageassist.com/contact-page/"><span class="ubermenu-target-title ubermenu-target-text">Contact Our Team</span></a></li><li id="menu-item-12402" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-12402 ubermenu-item-auto ubermenu-item-normal ubermenu-item-level-1" ><a aria-label="Employment Opportunities" class="ubermenu-target ubermenu-item-layout-default ubermenu-item-layout-text_only" href="https://manageassist.com/employment/"><span class="ubermenu-target-title ubermenu-target-text">Employment Opportunities</span></a></li><li class="ubermenu-retractor ubermenu-retractor-mobile"><i class="fa fa-times"></i> Close</li></ul></li><li id="menu-item-14547" class="ubermenu-item ubermenu-item-type-post_type ubermenu-item-object-page ubermenu-item-14547 ubermenu-item-level-0 ubermenu-column ubermenu-column-auto" ><a aria-label="Client Portal" class="ubermenu-target ubermenu-item-layout-default ubermenu-item-layout-text_only" href="https://manageassist.com/client-portal/" tabindex="0"><span class="ubermenu-target-title ubermenu-target-text">Client Portal</span></a></li></ul></nav>  </nav> </div> </div> </div> <div class="fusion-clearfix"></div> </header> <div id="sliders-container"> </div> <div class="avada-page-titlebar-wrapper" role="banner"> <div class="fusion-page-title-bar fusion-page-title-bar-breadcrumbs fusion-page-title-bar-left"> <div class="fusion-page-title-row"> <div class="fusion-page-title-wrapper"> <div class="fusion-page-title-captions"> <h1 class="entry-title">Customer Service</h1> <h3>Training For Service Companies</h3> </div> </div> </div> </div> </div> <main id="main" class="clearfix "> <div class="fusion-row" style=""> <section id="content" style="width: 100%;"> <div id="post-12041" class="post-12041 page type-page status-publish hentry"> <span class="entry-title rich-snippet-hidden">Customer Service</span><span class="vcard rich-snippet-hidden"><span class="fn"><a href="https://manageassist.com/author/manageassist239891/" title="Posts by ManageAssist239891" rel="author">ManageAssist239891</a></span></span><span class="updated rich-snippet-hidden">2023-02-03T14:34:37-05:00</span> <div class="post-content"> <div class="fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;" ><div class="fusion-builder-row fusion-row"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><div class="fusion-text fusion-text-1"><h3><span class="s14">Value-Based Customer Service</span></h3> <h4><span style="color: #000000;">Standard course duration: 24 hours</span></h4> </div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div><div class="fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><style type="text/css">.fusion-accordian #accordion-12041-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordion-12041-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian #accordion-12041-1 .panel-title a{font-size:18px;}.fusion-accordian #accordion-12041-1 .fa-fusion-box { background-color: #03a9f4;border-color: #03a9f4;}.fusion-accordian #accordion-12041-1 .panel-title a:hover, #accordion-12041-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #67b7e1;}.fusion-accordian #accordion-12041-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordion-12041-1 .panel-title a:hover .fa-fusion-box { background-color: #67b7e1!important;border-color: #67b7e1!important;}</style><div class="accordian fusion-accordian"><div class="panel-group" id="accordion-12041-1"><div class="fusion-panel panel-default fusion-toggle-no-divider"><div class="panel-heading"><h4 class="panel-title toggle"><a aria-expanded="false" aria-controls="1f9c9195322aa4358" role="button" data-toggle="collapse" data-parent="#accordion-12041-1" data-target="#1f9c9195322aa4358" href="#1f9c9195322aa4358"><span class="fusion-toggle-icon-wrapper" aria-hidden="true"><i class="fa-fusion-box" aria-hidden="true"></i></span><span class="fusion-toggle-heading">Read the full course description</span></a></h4></div><div id="1f9c9195322aa4358" class="panel-collapse collapse "><div class="panel-body toggle-content fusion-clearfix">This course develops participant’s customer service skills through recognizing and dealing with the customer’s emotions, using listening and questioning skills, and presenting information to satisfy customers. Participants will learn to create rapport with any customer or co-worker, and work toward positive outcomes. Value-Based Customer Service is designed for participants to actively participate with peers in the training workshop. This training program encourages participants to improve their knowledge and skills by integrating work-related situations into the workshop.</p> <p>This will be accomplished by identifying Customer Service excellence through achieving the following objectives:</p> <ul> <li>Doing a Customer Service Analysis</li> <li>Identifying “Blocks” to Excellent Customer Service</li> <li>Identifying Key Customer Service Skills</li> <li>Recognizing the Customer’s Emotional Level</li> <li>Identifying Positive and Negative Listening Responses</li> <li>Using Questions to Gather Information</li> <li>Presenting Information to Satisfy Customers</li> <li>Developing Effective Language</li> <li>Dealing With Anger and Other Negative Emotions in Customers</li> <li>Determining Your Level of Empowerment with Customers</li> <li>Using Effective Telephone Skills</li> </ul> <p>Upon completion of this course participants will have learned how to build trust and encourage repeat business; increase customer satisfaction from internal and external customers, deal with dissatisfied customers; and determine what customers really want and how to meet those needs.</div></div></div></div></div><div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;"><div class="fusion-separator-border sep-single sep-solid" style="border-color:#e0dede;border-top-width:1px;"></div></div><div class="fusion-sep-clear"></div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div></div></div><div class="fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;" ><div class="fusion-builder-row fusion-row"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><div class="fusion-text fusion-text-2"><h3>Critical Skills of Customer Service</h3> <h4><span style="color: #000000;">Standard course duration: 8 hours</span></h4> </div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div><div class="fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><style type="text/css">.fusion-accordian #accordion-12041-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordion-12041-2 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian #accordion-12041-2 .panel-title a{font-size:18px;}.fusion-accordian #accordion-12041-2 .fa-fusion-box { background-color: #03a9f4;border-color: #03a9f4;}.fusion-accordian #accordion-12041-2 .panel-title a:hover, #accordion-12041-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #67b7e1;}.fusion-accordian #accordion-12041-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordion-12041-2 .panel-title a:hover .fa-fusion-box { background-color: #67b7e1!important;border-color: #67b7e1!important;}</style><div class="accordian fusion-accordian"><div class="panel-group" id="accordion-12041-2"><div class="fusion-panel panel-default fusion-toggle-no-divider"><div class="panel-heading"><h4 class="panel-title toggle"><a aria-expanded="false" aria-controls="bc7bb4deda538d221" role="button" data-toggle="collapse" data-parent="#accordion-12041-2" data-target="#bc7bb4deda538d221" href="#bc7bb4deda538d221"><span class="fusion-toggle-icon-wrapper" aria-hidden="true"><i class="fa-fusion-box" aria-hidden="true"></i></span><span class="fusion-toggle-heading">Read the full course description</span></a></h4></div><div id="bc7bb4deda538d221" class="panel-collapse collapse "><div class="panel-body toggle-content fusion-clearfix">This course leads participants through an interactive analysis of who their customers are and what skills are critical to meeting customer expectations. The course explores the communication skills of listening and presenting, discusses communication barriers and how to overcome them; all supported by participative activities. Next, it tackles dealing with challenges common to customer service – difficult customers, conflict, “characters” and problem solving. The course concludes with the concepts of customer service as a team effort and measuring customer service performance.</p> <p>The course objective is to increase participant awareness of the personal skills critical to success in a customer service role, to provide examples and experience with these skills and to stimulate interest in continued improvement through retrospective review and feedback. Specific content includes:</p> <ul> <li>Definition of customer service</li> <li>Identifying your customers</li> <li>Identifying customer needs and expectations</li> <li>Skills Critical to customer service excellence</li> <li>Communication Skills</li> <li>Dealing with Challenges</li> <li>The Team Approach</li> <li>Measuring customer service performance</li> </ul> <p>Upon completion of this course, participants will understand the concept of customer service and the skills required to fulfill customer needs and exceed customer expectations. They will be aware of challenges and prepared to deal with them effectively; as well as continuing to develop their skills through practice and review.</div></div></div></div></div><div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;"><div class="fusion-separator-border sep-single sep-solid" style="border-color:#e0dede;border-top-width:1px;"></div></div><div class="fusion-sep-clear"></div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div></div></div><div class="fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;" ><div class="fusion-builder-row fusion-row"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><div class="fusion-text fusion-text-3"><h3>Building Strong Customer Relationships</h3> <h4><span style="color: #000000;">Standard course duration: 8 hours</span></h4> </div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div><div class="fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><style type="text/css">.fusion-accordian #accordion-12041-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordion-12041-3 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian #accordion-12041-3 .panel-title a{font-size:18px;}.fusion-accordian #accordion-12041-3 .fa-fusion-box { background-color: #03a9f4;border-color: #03a9f4;}.fusion-accordian #accordion-12041-3 .panel-title a:hover, #accordion-12041-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #67b7e1;}.fusion-accordian #accordion-12041-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordion-12041-3 .panel-title a:hover .fa-fusion-box { background-color: #67b7e1!important;border-color: #67b7e1!important;}</style><div class="accordian fusion-accordian"><div class="panel-group" id="accordion-12041-3"><div class="fusion-panel panel-default fusion-toggle-no-divider"><div class="panel-heading"><h4 class="panel-title toggle"><a aria-expanded="false" aria-controls="0b5fb0395128c4dbd" role="button" data-toggle="collapse" data-parent="#accordion-12041-3" data-target="#0b5fb0395128c4dbd" href="#0b5fb0395128c4dbd"><span class="fusion-toggle-icon-wrapper" aria-hidden="true"><i class="fa-fusion-box" aria-hidden="true"></i></span><span class="fusion-toggle-heading">Read the full course description</span></a></h4></div><div id="0b5fb0395128c4dbd" class="panel-collapse collapse "><div class="panel-body toggle-content fusion-clearfix">This course provides tools to conduct customer audits and listen to customer feedback. The course teaches techniques for developing a customer focus and committing employees to excellent customer service.</p> <p>It presents:</p> <ul> <li>How to really understand and communicate the expectations of your customers, and how to take actions needed to exceed those expectations</li> <li>How to develop an extraordinary personal customer focus and to create a customer-centric culture</li> <li>How to implement the 3 foundation blocks of an outstanding customer service program</li> <li>How to keep and improve a customer-friendly culture after implementation</li> <li>How to identify and avoid 5 common pitfalls on the road to excellence</li> </ul> <p>Upon completion of this course participants will be able to:</p> <ul> <li>Know their customers</li> <li>Develop a customer focus</li> <li>Implement a customer service program</li> <li>Maintain a customer friendly culture</li> </ul> </div></div></div></div></div><div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;"><div class="fusion-separator-border sep-single sep-solid" style="border-color:#e0dede;border-top-width:1px;"></div></div><div class="fusion-sep-clear"></div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div></div></div><div class="fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;" ><div class="fusion-builder-row fusion-row"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><div class="fusion-text fusion-text-4"><h3>Dealing with Difficult Customers</h3> <h4><span style="color: #000000;">Standard course duration: 8 hours</span></h4> </div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div><div class="fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><style type="text/css">.fusion-accordian #accordion-12041-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordion-12041-4 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian #accordion-12041-4 .panel-title a{font-size:18px;}.fusion-accordian #accordion-12041-4 .fa-fusion-box { background-color: #03a9f4;border-color: #03a9f4;}.fusion-accordian #accordion-12041-4 .panel-title a:hover, #accordion-12041-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #67b7e1;}.fusion-accordian #accordion-12041-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordion-12041-4 .panel-title a:hover .fa-fusion-box { background-color: #67b7e1!important;border-color: #67b7e1!important;}</style><div class="accordian fusion-accordian"><div class="panel-group" id="accordion-12041-4"><div class="fusion-panel panel-default fusion-toggle-no-divider"><div class="panel-heading"><h4 class="panel-title toggle"><a aria-expanded="false" aria-controls="eec310a6a37f1309a" role="button" data-toggle="collapse" data-parent="#accordion-12041-4" data-target="#eec310a6a37f1309a" href="#eec310a6a37f1309a"><span class="fusion-toggle-icon-wrapper" aria-hidden="true"><i class="fa-fusion-box" aria-hidden="true"></i></span><span class="fusion-toggle-heading">Read the full course description</span></a></h4></div><div id="eec310a6a37f1309a" class="panel-collapse collapse "><div class="panel-body toggle-content fusion-clearfix">This course teaches how to calm angry customers and resolve their complaints while keeping your cool. The course presents how to look at the customer with new eyes, adopt the customer’s perspective, identify what the customer really wants, earn the customer’s confidence, manage your emotions, deal with customer’s emotions, communicate effectively, develop win-win solutions, follow through on resolution and prevention, and build a lasting relationship.</p> <p>Upon completion of this course participants will be able to:</p> <ul> <li>Understand difficult customers</li> <li>Respond to customer complaints</li> <li>Secure future business</li> <li>Increase customer satisfaction and expand customer base</li> </ul> </div></div></div></div></div><div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;"><div class="fusion-separator-border sep-single sep-solid" style="border-color:#e0dede;border-top-width:1px;"></div></div><div class="fusion-sep-clear"></div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div></div></div><div class="fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;" ><div class="fusion-builder-row fusion-row"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><div class="fusion-text fusion-text-5"><h3>Customer Service for Field Service Workers</h3> <h4><span style="color: #000000;">Standard course duration: 8 hours</span></h4> </div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div><div class="fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height" style="margin-top:0px;margin-bottom:0px;"><div class="fusion-column-wrapper fusion-flex-column-wrapper-legacy" style="background-color:transparent;padding: 0px 0px 0px 0px;"><style type="text/css">.fusion-accordian #accordion-12041-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordion-12041-5 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian #accordion-12041-5 .panel-title a{font-size:18px;}.fusion-accordian #accordion-12041-5 .fa-fusion-box { background-color: #03a9f4;border-color: #03a9f4;}.fusion-accordian #accordion-12041-5 .panel-title a:hover, #accordion-12041-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #67b7e1;}.fusion-accordian #accordion-12041-5 .panel-title .active .fa-fusion-box,.fusion-accordian #accordion-12041-5 .panel-title a:hover .fa-fusion-box { background-color: #67b7e1!important;border-color: #67b7e1!important;}</style><div class="accordian fusion-accordian"><div class="panel-group" id="accordion-12041-5"><div class="fusion-panel panel-default fusion-toggle-no-divider"><div class="panel-heading"><h4 class="panel-title toggle"><a aria-expanded="false" aria-controls="63968a0191bb6dbf8" role="button" data-toggle="collapse" data-parent="#accordion-12041-5" data-target="#63968a0191bb6dbf8" href="#63968a0191bb6dbf8"><span class="fusion-toggle-icon-wrapper" aria-hidden="true"><i class="fa-fusion-box" aria-hidden="true"></i></span><span class="fusion-toggle-heading">Read the full course description</span></a></h4></div><div id="63968a0191bb6dbf8" class="panel-collapse collapse "><div class="panel-body toggle-content fusion-clearfix">This course is developed specifically for field service personnel. It provides a framework for improving service quality where it counts – at the point of contact with the customer. A poorly handled service encounter can cause major customer dissatisfaction that can negatively affect future sales. On the other hand, each professionally handled service encounter could significantly improve customer satisfaction and positively affect future orders. In this course participants will learn:</p> <p>That:</p> <ul> <li>Field service is a major part of overall customer service</li> <li>Each contact with the customer creates a customer service value-adding opportunity</li> <li>Your own behavior impacts the behavior of others</li> </ul> <p>How to:</p> <ul> <li>Understand and meet expectations</li> <li>Develop more confidence and skill as a problem-solver</li> <li>Communicate more assertively and effectively</li> <li>Learn some ways to make customer service a team approach</li> </ul> <p>Upon completion of this course participants will have learned how to increase customer satisfaction through understanding and meeting customer needs, encourage repeat business, deal with difficult customers, and project an organizational image.</div></div></div></div></div><div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;"><div class="fusion-separator-border sep-single sep-solid" style="border-color:#e0dede;border-top-width:1px;"></div></div><div class="fusion-sep-clear"></div><div class="fusion-clearfix"></div><div class="fusion-column-wrapper" style="content:'';z-index:-1;position:absolute;top:0;right:0;bottom:0;left:0;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;"></div></div></div></div></div> </div> </div> </section> </div>  </main>  <div class="fusion-footer"> <footer class="fusion-footer-widget-area fusion-widget-area"> <div class="fusion-row"> <div class="fusion-columns fusion-columns-4 fusion-widget-area"> <div class="fusion-column col-lg-3 col-md-3 col-sm-3"> <section id="text-3" class="fusion-footer-widget-column widget widget_text"><h4 class="widget-title">Contact Information</h4> <div class="textwidget"><p>1 Bethany Rd. 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