Cancellation

<!DOCTYPE html> <html lang="en-GB"> <head> <meta name="viewport" content="width=device-width,initial-scale=1"> <meta charset="utf-8"/> <title>Cancellation</title> <link rel="shortcut icon" href="https://www.frankfurt-airport.com/etc.clientlibs/fraport-travel/clientlibs/fraport-travel.app/resources/img/favicon.ico" /> <link rel="stylesheet" href="/css/ParkenShop/style.css"> <link rel="stylesheet" href="/css/RTE.css"> <script> window.dataLayer = window.dataLayer || []; dataLayer.push({ 'page': { 'type': 'RefundPage' }, 'user': { 'user_id': '', 'hash_m' : '' } }); </script> <script> dataLayer = [{ 'pageName': 'Parken Shop', 'language': 'de', "pageCategory": 'Startseite' }]; </script> <script id="usercentrics-cmp" data-settings-id="sbAyTDqb" src="https://app.usercentrics.eu/browser-ui/latest/loader.js" async></script> <script type="text/javascript" data-usercentrics="Google Tag Manager"> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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If you cancel after the start of the reservation, there will be no refund.</p> <p>聽</p> <p><span style="text-decoration: underline;"><strong>This is how the cancellation process works:</strong></span></p> <p>聽</p> <ol> <li>Enter the booking code of your parking reservation in the field below and press the "Request cancellation" button. If the payment method used for the booking no longer exists, please do <span style="text-decoration: underline;">not</span> cancel online, but send an email to <a href="mailto:parken.online@fraport.de">parken.online@fraport.de</a>.</li> <li>You will then receive an email at the address you provided when booking, stating the amount to be refunded. The email delivery of the cancellation request may be delayed by a few minutes. We therefore ask you to be patient before submitting a new cancellation request.</li> <li>To complete the cancellation process, you must click on the "Cancel reservation" button in the email.</li> <li>You will receive a cancellation confirmation by email and the refund will be automatically made to the payment method used for the booking.</li> </ol> <p>聽</p> <p>聽</p> <p><strong>Maintenance work</strong></p> <p>聽</p> <p>Due to maintenance work, email delivery will be delayed in the night from November 24th to 25th 2024. Emails will be sent as soon as the maintenance work is completed. We kindly ask you to refrain from telephone and written enquiries.聽</p> </div> <div class="mb80 mb60-sm"> <h2 class="h2 f-color-gray mb20">Your information</h2> <form action="/en/cancellation/?_gl=1*1rdjlsb*_ga*Njg4MjA1MzgyLjE2NjQ4ODk0OTM.*_ga_47JCNWSJPH*MTY2NTY1NjQxMi4yOC4xLjE2NjU2NTczMDUuMC4wLjA.&_ci_=21e05322fd5ccf4a4dcbcc11*b14a7afd051e605b7f38fb4e*853033*edd111554e90f695ad3dd5de35ded6*1665657307556*7681366" enctype="multipart/form-data" id="refund-form" method="post"> <div class="refund-input wrapp-input input-animate"> <input autocomplete="off" id="el1" name="orderNumber" type="text" value="" /> <label for="orderNumber">Booking code</label> </div> <button type="submit" class="refund-button f-btn-main flex-center">Request cancellation<div class="loader"></div></button> <div class="mt20"> <span class="p-18 refund-error f-color-red field-validation-valid" data-valmsg-for="orderNumber" data-valmsg-replace="true"></span> <span class="p-18 refund-error f-color-red field-validation-valid" data-valmsg-for="orderError" data-valmsg-replace="true"></span> <span class="p-18 refund-error f-color-red field-validation-valid" data-valmsg-for="isTimeoutLocked" data-valmsg-replace="true"></span> </div> <input name="__RequestVerificationToken" type="hidden" value="CfDJ8PCu0UO_2pVHu9k6tys43hoWHf8QoTqc9-N4qfEeGxTBwvBmUS98AG18OpjzNHcjAQpo0FTMaiZe7q_IJk4C-sFVxt8AuA9eEXw0ff3jLxTxUs7F5CTUF0lYUvAgA2CUsODFY49835wyKCURrDW7fOA" /><input name="ufprt" type="hidden" value="CfDJ8PCu0UO_2pVHu9k6tys43hqzWajASeXmhCVd8JQl9ENNvznEdZse-ekuRITeVgyoqIhHqJIHl14d-vZ0e5L6Ei_aYyWdNdxnk_D_mz-Cn5Mc7qmgqiOuJ2Xy6hLmG-IYGoZkoGUMWDcqy8jREY7kQOg18ZdCVXNvGwDrdQ5B5cMn" /></form> </div> <div class="refund-info"> <div class="refund-info-icon"> <svg version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 32 32" xml:space="preserve" xmlns="http://www.w3.org/2000/svg"> <path d="M16 7.006c-.824 0-1.495.671-1.495 1.496 0 .824.671 1.494 1.495 1.494.824 0 1.495-.67 1.495-1.494 0-.825-.671-1.496-1.495-1.496zm2 5.965V25h-4V12.971h4zm-1 1h-2V24h2V13.971zm-1-7.965a2.498 2.498 0 0 1 2.495 2.496A2.497 2.497 0 0 1 16 10.996a2.497 2.497 0 0 1-2.495-2.494A2.498 2.498 0 0 1 16 6.006zM16 2C8.268 2 2 8.268 2 16s6.268 14 14 14 14-6.268 14-14S23.732 2 16 2zm0 1c7.168 0 13 5.832 13 13s-5.832 13-13 13S3 23.168 3 16 8.832 3 16 3z" fill-rule="nonzero"> </path> </svg> </div> <p class="p-15 f-color-gray"> Parking reservations made via Park.Aero or another sales platform must be cancelled there. Cancellation via this page is unfortunately not possible. Chose "Cancel reservation" in your Mobile Parking Pass and click on the button. You will automatically be redirected to the correct cancellation page. </p> </div> </div> </div> </section> </main> <section class="f-payment-bar-section"> <div class="f-container"> <div class="payment-bar ds-flex align-center justify-between"> <ul class="payment-bar__list ds-flex f-wrap"> <li class="item"> <a rel="nofollow" class="flex-center"> <img src="/media/gjep2kyp/visa.png" alt="Creditcard" /> </a> </li> <li class="item"> <a rel="nofollow" class="flex-center"> <img src="/media/afwbyto1/mastercard.png" alt="Creditcard" /> </a> </li> <li class="item"> <a rel="nofollow" class="flex-center"> <img src="/media/qxdjicqj/amex.png" alt="Creditcard" /> </a> </li> <li class="item"> <a rel="nofollow" class="flex-center"> <img src="/media/dalm4l05/paypal.png" alt="PayPal" /> </a> </li> </ul> <div class="payment-bar__awards ds-flex align-center"> <img src="/media/ftskwrft/ssl.jfif" alt=""/> <span class="d-xs-none p-15 f-color-gray">Secure payment with SSL encryption</span> </div> </div> </div> </section> <footer class="footer"> <div class="wrap-footer container-width-form"> <div class="top-footer"> <ul> <li class="footer-group"> <button class="footer-open-submenu">Booking</button> <div class="footer-group-content"> <a href="/en/" target="_self" title="Online car park booking">Online car park booking</a> <a href="/en/cancellation/" target="_self" title="Cancellation">Cancellation</a> </div> </li> <li class="footer-group"> <button class="footer-open-submenu">Information</button> <div class="footer-group-content"> <a href="https://www.frankfurt-airport.com/en/faqs/overview-faqs/faq-parking.html" target="_blank" title="FAQs Online booking">FAQs Online booking</a> <a href="https://www.frankfurt-airport.com/en/transport-and-parking/parking/parking-with-qr-code.html" target="_blank" title="Parking process">Parking process</a> <a href="https://www.frankfurt-airport.com/en.html" target="_blank" title="Frankfurt Airport">Frankfurt Airport</a> </div> </li> </ul> </div> <div class="bottom-links"> <a href="/en/legal-notice/" target="_self" title="Legal notice">Legal notice</a> <a href="https://www.frankfurt-airport.com/en/transport-and-parking/parking/terms-and-conditions-parking.html" target="_blank" title="Terms and conditions Online booking">Terms and conditions Online booking</a> <a href="https://www.frankfurt-airport.com/en/footer/privacynotice.html" target="_blank" title="Data privacy ">Data privacy </a></div> <div class="bottom-footer"> <p>漏 2004-2024 Fraport AG Frankfurt Airport Services Worldwide</p> </div> </div> </footer> <div class="overlay"> <div class="lds-ring"><div></div><div></div><div></div><div></div></div> </div> <div class="toast-wrapper"> <div class="toast-container" data-control="toastContainer"></div> </div> <script> window.AppData = { apiKey: "4_jzOzSr3HpJBa6P8werLG_Q", locale : "en-GB", localization: { "parkenShopSsoAddressImported": "Your address was imported from your FRA Account", "parkenShopSsoAddressImportedTitle": "Address imported", "parkenShopSsoGeneralError": "Something went wrong", "parkenShopSsoGeneralErrorTitle": "Error", "parkenShopSsoLoginFailure": "Something went wrong while logging in", "parkenShopSsoLoginFailureTitle": "Login failed", "parkenShopSsoLoginSuccess": "You are now logged in", "parkenShopSsoLoginSuccessTitle": "Login successful", "parkenShopSsoLogoutFailure": "Something went wrong while logging out", "parkenShopSsoLogoutFailureTitle": "Logout failed", "parkenShopSsoLogoutSuccess": "You are now logged out", "parkenShopSsoLogoutSuccessTitle": "Logout successful", "parkenShopDatepickerTime": "Time:", "parkenShopDepatureBeforeArrival": "Departure can't be before arrival." } } </script> <script defer src="/scripts/ParkenShop/bundle.js"></script> <script src="/App_Plugins/UmbracoForms/Assets/promise-polyfill/dist/polyfill.min.js" type="application/javascript"></script><script src="/App_Plugins/UmbracoForms/Assets/aspnet-client-validation/dist/aspnet-validation.min.js" type="application/javascript"></script> <script type="text/javascript"> if (window.jQuery) { $(function () { var cookiedialog = $.cookiedialog({ popup_title: '', popup_text: '', allow_all_button_text: '', allow_none_button_text: '', cookies_page_button_text: '', cookie_settings_url: '', background_color: '#', text_color: '#', buttons_color: '' }); }); } </script> </body> </html>

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