IT support — Campus IT Help Desk - University Information Technology

<!DOCTYPE HTML><html lang="en-US" class="no-js"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0"> <title>IT support — Campus IT Help Desk - University Information Technology - The University of Utah</title> <meta name="keywords" content="help, help desk, campus, university of utah, u of u, health, its, knowledge base, support, guide, IT, information technology, digital, "> <meta name="description" content="The Campus IT Help Desk supports University of Utah users in an academic role, including students, faculty, staff, researchers, and affiliates. 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id="skip-link-target"> <nav aria-label="breadcrumb" class="uu-breadcrumb"> <ol> <li><a href="/">Home</a></li> <li><span class="sr-only">current page: </span>IT support</li> </ol> </nav>  <section class="uu-section bg-dark-gray text-inverse uu-section--region-1 no-bottom-padding" style=""> <div class="uu-section__container"> <div class="uu-section__header ">  <div class="c-cols c-cols--4 "> <div style="" class="c-cols__item "> <p style="text-align: center;"><a class="uu-btn ghost block" href="https://uofu.status.io/#statusio_stats_widget">Planned downtime</a></p> </div> <div style="" class="c-cols__item "> <p style="text-align: center;"><a class="uu-btn ghost block" href="/help/planned-changes.php">Planned changes</a></p> </div> <div style="" class="c-cols__item "> <p style="text-align: center;"><a class="uu-btn ghost block" href="https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=5abedf6213b8724053335f722244b0f7">Report a problem</a></p> </div> <div style="" class="c-cols__item "> <p style="text-align: center;"><a class="uu-btn ghost block" href="https://uitutah.co1.qualtrics.com/jfe/form/SV_3mF9jjX9QCzHYj4">How are we doing?</a></p> </div> </div>  </div>     <div class="uu-section__footer "> <p></p> </div>  </div> </section>     <section class="uu-section bg-white text-default uu-section--region-1 extend-region no-bottom-padding" style=""> <div class="uu-section__container"> <div class="uu-section__header "> <p class="text-sm" style="text-align: right;">*Note: Some links require login.</p>  <div class="c-grid-layout c-grid-layout--cell-3 "> <div class="c-grid-layout__cell bg-digital-gray text-default "> <div class="margin-top-2x margin-bottom-2x margin-left-1x margin-right-1x"> <form id="form1" action="https://uofu.service-now.com/it" method="get" name="form1"> <h1 class="h4 text-center margin-bottom-halfx"><span class="text-bold h3"><span class="fa-classic fa-solid fa-magnifying-glass default-size default-color " title="" aria-hidden="true" style=""><span>icon</span></span><label for="q"> Search IT support resources</label></span></h1> <hr class="hr-u-red-lg margin-top-halfx"> <div class="margin-top-1x margin-bottom-1x margin-left-1x margin-right-1x"> <p class="margin-bottom-0x text-center"><input id="kb" checked name="t" type="checkbox" value="kb"><label for="kb"> Knowledge Base</label><input id="catalog" class="margin-left-1x" name="t" type="checkbox" value="sc"><label for="catalog"> Service Catalog</label><br><input id="q" style="width: 75%; font-size: 20px;" name="q" type="text"><input id="id" name="id" type="hidden" value="search">  <input id="submit" class="uu-btn small no-arrow " type="submit" value="GO"></p> </div> </form> </div> </div> <div class="c-grid-layout__cell bg-digital-gray text-default "> <div class="margin-top-2x margin-bottom-2x margin-left-1x margin-right-1x"> <h1 class="h4 text-center margin-bottom-halfx"><span class="text-bold h3"><span class="fa-classic fa-regular fa-circle-info default-size default-color " title="" aria-hidden="true" style=""><span>icon</span></span> Get help</span></h1> <hr class="hr-u-red-lg margin-top-halfx"> <p class="text-center"><a class="uu-btn" href="https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=5abedf6213b8724053335f722244b0f7">Submit a help request</a></p> </div> </div> <div class="c-grid-layout__cell bg-digital-gray text-default "> <div class="margin-top-2x margin-bottom-2x margin-left-1x margin-right-1x"> <h1 class="h4 text-center margin-bottom-halfx"><span class="text-bold h3"><span class="fa-classic fa-solid fa-plug-circle-xmark default-size default-color " title="" aria-hidden="true" style=""><span>icon</span></span> System outage?</span></h1> <hr class="hr-u-red-lg margin-top-halfx"> <p style="text-align: center;"><a class="uu-btn" href="https://uofu.status.io/">Check System Status</a></p> <p style="text-align: center;"><strong>U of U IT Services</strong><br/>Status:  <i class="fa-solid fa-square-check" style="color:#008000" aria-hidden="true"></i>  Operational<br/></p> </div> </div> </div> </div>   <div class="uu-section__region bg-white text-default no-border"> <h2 class="margin-top-2x"><span class="text-bold h3">Top support topics</span></h2>  <div class="c-grid-layout c-grid-layout--cell-3 margin-bottom-2x ghost-border border-shadow hover-link center-content"> <div class="c-grid-layout__cell "> <p class="h5 text-center"><span class="fa-light fa-user-lock is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></p> <p class="h6 text-center"><strong><a href="https://uofu.service-now.com/it?id=kb_article_view&sys_kb_id=69fe3e234754da9057e996f4126d432f">Duo two-factor authentication (2FA): Overview</a></strong></p> </div> <div class="c-grid-layout__cell "> <p class="h5 text-center"><strong><span class="fa-light fa-wifi is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></strong></p> <p class="h6 text-center"><strong><a href="https://uofu.service-now.com/it?id=uu_kb_article&sys_id=c0b7005b1b5435105f72b9d1cd4bcb38">Wired and wireless (Wi-Fi) networks</a></strong></p> </div> <div class="c-grid-layout__cell "> <p class="h5 text-center"><strong><span class="fa-light fa-shield is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></strong></p> <p class="h6 text-center"><strong><a href="https://uofu.service-now.com/it?id=uu_kb_article&sys_id=3cf34fa5d5558900023cf36e22818368">Using a VPN to remotely access the U network</a></strong></p> </div> <div class="c-grid-layout__cell "> <p class="h5 text-center"><strong><span class="fa-light fa-inbox is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></strong></p> <p class="h6 text-center"><strong><a href="https://uofu.service-now.com/it?id=uu_kb_article&sys_id=cbc3f8ae13fceec0ae6d53228144b075">About UMail (setup instructions)</a></strong></p> </div> <div class="c-grid-layout__cell "> <p class="h5 text-center"><strong><span class="fa-light fa-hand-wave is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></strong></p> <p class="h6 text-center"><strong><a href="https://uofu.service-now.com/it?id=uu_kb_article&sys_id=bf5663a8db341cd48984f7731d96193a">Leaving the U: What happens to your IT accounts and resources</a></strong></p> </div> <div class="c-grid-layout__cell "> <p class="text-center text-bold h6"><span class="h5"><span class="fa-classic fa-light fa-key fa-2x default-color " title="" aria-hidden="true" style=""><span>icon</span></span></span></p> <p class="text-center text-bold h6"><a href="/help/resources/account-access-settings.php">Password change/reset instructions</a></p> </div> </div> </div>    </div> </section>   <section class="uu-section bg-white text-default uu-section--region-1 uu-section--region-stretch" style=""> <div class="uu-section__container"> <div class="uu-section__header ">  <div class="c-panel bg-digital-gray text-default has-filter extend-width ghost-border " data-filter-terms="sample1 sample2" style=" "> <h3 class="margin-top-2x"><span class="text-bold">Campus IT Help Desk</span></h3> <p>The Campus IT Help Desk supports users in an academic role, including students, faculty, staff, researchers, and affiliates.</p>  <div class="c-cols c-cols--3 "> <div style="flex-basis:calc(25% - 20px)" class="c-cols__item "> <p class="h5"><span class="fa-light fa-headset is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></p> <p class="h6"><strong>801-581-4000<span><br></span></strong><span></span></p> <p class="h6"><span>Toll-free from Asia campus: <br>833-981-0049</span></p> <p class="h6"> </p> </div> <div style="flex-basis:calc(25% - 20px)" class="c-cols__item "> <p class="h5"><span class="fa-light fa-envelope is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></p> <p class="h6"><strong><a href="mailto:helpdesk@utah.edu">helpdesk@utah.edu</a></strong></p> </div> <div style="flex-basis:calc(50% - 20px)" class="c-cols__item "> <p class="h5"><span class="fa-light fa-clock is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></p> <p class="h6"><strong>Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time</strong><br>(11:00 p.m. to 2:00 p.m. Korea Time)</p> <p class="h6"><strong>Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time</strong><br>(12:00 a.m. to 10:00 a.m. Korea Time)</p> <p class="h6 margin-bottom-2x"><a class="modal-link" href="#modal-afterhours"><span class="text-bold">Looking for support after hours?</span></a></p> </div> </div>   <div class="" id="modal-afterhours" data-modal=""> <p><span class="h4 text-uppercase text-bold">After-hours support</span></p> <div> <p>We will address nonemergency issues when regular hours resume.</p> <p>To report high-priority issues with significant impact on vital university services:</p> <ul> <li>Submit an online <a href="https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=5abedf6213b8724053335f722244b0f7">“Report an Issue”</a> ticket (login required).</li> <li>In the “How urgent is this issue?” section, select “High (requires immediate attention)” to alert on-call personnel.</li> </ul> </div> </div>  </div>  </div>   <div class="uu-section__region bg-white text-default no-border"> <h4 class="margin-top-2x"><span class="text-bold h3">U of U Health ITS Service Desk</span></h4> <p>The University of Utah Health ITS Service Desk supports users in direct or supporting health care roles. The desk is open 24/7 to address clinical and patient-care IT issues.</p>  <div class="c-cols c-cols--3 margin-bottom-3x"> <div style="flex-basis:calc(25% - 20px)" class="c-cols__item "> <p class="h5" style="text-align: left;"><span class="fa-light fa-headset is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></p> <p class="h6" style="text-align: left;"><strong>801-587-6000</strong></p> </div> <div style="flex-basis:calc(25% - 20px)" class="c-cols__item "> <p class="h5" style="text-align: left;"><span style="color: #000000;"><span class="fa-light fa-envelope is-medium default-color " aria-hidden="true" style=""><span>icon</span></span></span></p> <p class="h6" style="text-align: left;"><strong><a href="mailto:ServiceDesk@hsc.utah.edu%C2%A0?subject=">ServiceDesk@hsc.utah.edu</a></strong></p> </div> <div style="flex-basis:calc(50% - 20px)" class="c-cols__item "> <p class="h5" style="text-align: left;"><span style="color: #000000;"><span class="fa-light fa-globe 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