Answers - Launchpad Help

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Usually, you'll find someone who can answer your question or, at the very least, point you in the direction of a useful web page. <span class="anchor" id="line-9"></span><span class="anchor" id="line-10"></span><p class="line874">These methods of finding and giving help have a couple of shortcomings, though: <span class="anchor" id="line-11"></span><span class="anchor" id="line-12"></span><ul><li>there's no way to track the progress of a question <span class="anchor" id="line-13"></span></li><li>knowledge about the software is spread across different places. <span class="anchor" id="line-14"></span><span class="anchor" id="line-15"></span></li></ul><p class="line874">Launchpad Answers helps to solve these problems by: <span class="anchor" id="line-16"></span><span class="anchor" id="line-17"></span><ul><li>tracking user questions in a similar way to bug reports <span class="anchor" id="line-18"></span></li><li>notifying volunteer support contacts of new questions <span class="anchor" id="line-19"></span></li><li>building a searchable knowledge base of good answers <span class="anchor" id="line-20"></span></li><li>allowing people to ask questions and offer support in different languages. <span class="anchor" id="line-21"></span><span class="anchor" id="line-22"></span></li></ul><p class="line874">It also serves as a simple ticketing system for tracking admin requests. <span class="anchor" id="line-23"></span><span class="anchor" id="line-24"></span><p class="line867"> <h1 id="More_about_Launchpad_Answers">More about Launchpad Answers</h1> <span class="anchor" id="line-25"></span><span class="anchor" id="line-26"></span><ul><li><p class="line891"><strong><a href="/Answers/AskingForHelp">Asking for help</a>:</strong> find out how to use Launchpad to get help with software. <span class="anchor" id="line-27"></span></li><li><p class="line891"><strong><a href="/Answers/OfferingHelp">Offering help</a>:</strong> how to help other people and become an ..answer contact. <span class="anchor" id="line-28"></span></li><li><p class="line891"><strong><a href="/Comments">Answer syntax parsing</a></strong> <span class="anchor" id="line-29"></span><span class="anchor" id="line-30"></span></li></ul><p class="line867"><span class="anchor" id="your-project"></span> <span class="anchor" id="line-31"></span> <h1 id="Launchpad_Answers_for_your_project">Launchpad Answers for your project</h1> <span class="anchor" id="line-32"></span><span class="anchor" id="line-33"></span><p class="line874">If you're a project owner, you can use Launchpad Answers to provide support to the users of your software and to build a knowledge base about your software. <span class="anchor" id="line-34"></span><span class="anchor" id="line-35"></span><p class="line862">First off, activate Answers for your project by selecting <tt class="backtick"></tt><tt class="backtick">People can ask questions in Launchpad Answers</tt><tt class="backtick"></tt> on its <tt class="backtick"></tt><tt class="backtick">Change details</tt><tt class="backtick"></tt> page at <tt class="backtick"></tt><tt class="backtick">https://launchpad.net/<your-project>/+edit</tt><tt class="backtick"></tt>. Now, people <a href="/Answers/AskingForHelp">ask for help</a> using Launchpad. <span class="anchor" id="line-36"></span><span class="anchor" id="line-37"></span><p class="line862">Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become <a href="/Answers/OfferingHelp">answer contacts</a>. <span class="anchor" id="line-38"></span><span class="anchor" id="line-39"></span><div><table style="&quot; width: 100%; &quot;"><tbody><tr> <td><p class="line862"> <small><a href="/Code/Imports">< Imports from CVS, Subversion and Git</a> </small> </td> <td style="&quot; text-align: right; &quot;"><p class="line862"> <small><a href="/Answers/AskingForHelp">Asking for help ></a> </small> </td> </tr> </tbody></table></div><span class="anchor" id="line-40"></span><span class="anchor" id="bottom"></span></div><p id="pageinfo" class="info" lang="en" dir="ltr">Answers (last edited 2023-04-13 14:09:47 by <span title="pelpsi @ adsl-88-143.37-151.wind.it[151.37.143.88]"><a class="interwiki" href="https://launchpad.net/~pelpsi" title="pelpsi @ adsl-88-143.37-151.wind.it[151.37.143.88]">pelpsi</a></span>)</p> <div id="pagebottom"></div> </div> <div id="footer"> <p class="menu"> <a href="https://help.launchpad.net/Legal">Terms of use</a> | <a href="https://launchpad.net/feedback">Help improve Launchpad</a> | <a href="https://launchpad.net/faq">FAQ</a> | <a href="/RecentChanges">Recent Changes</a></p> <p> <a rel="license" href="http://creativecommons.org/licenses/by/2.0/uk/"> <span xmlns:dc="http://purl.org/dc/elements/1.1/" href="http://purl.org/dc/dcmitype/Text" property="dc:title" rel="dc:type">Launchpad Help</span> by <a xmlns:cc="http://creativecommons.org/ns#" href="https://canonical.com/" property="cc:attributionName" rel="cc:attributionURL">Canonical Ltd</a> is licensed under a <a rel="license" href="http://creativecommons.org/licenses/by/2.0/uk/">Creative Commons Attribution 2.0 UK: England & Wales License</a>. <img alt="Creative Commons License" style="border-width:0;vertical-align:middle;" src="https://licensebuttons.net/l/by/2.0/uk/80x15.png" /></a> </p> <p>© 2004-2019 <a href="https://canonical.com/" target="_blank">Canonical Limited.</a></p> </div> </body> </html>

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Answers - Launchpad Help