Patient Code of Conduct | Mass General Brigham

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<span>Medical Education</span> </a> </li> </ul> </li> <li> <ul class="cmp-global-header-main-nav-expanded-children-wrapper"> <li class="cmp-global-header-main-nav-expanded-childHeader"> For trainees </li> <li class="cmp-global-header-main-nav-expanded-subChildren"> <a href="/en/education-and-training/graduate-medical-education/for-trainees/prospective" target="_self"> <span>Prospective trainees</span> </a> </li> <li class="cmp-global-header-main-nav-expanded-subChildren"> <a href="/en/education-and-training/graduate-medical-education/for-trainees/incoming" target="_self"> <span>Incoming trainees</span> </a> </li> <li class="cmp-global-header-main-nav-expanded-subChildren"> <a href="/en/education-and-training/graduate-medical-education/for-trainees/current" target="_self"> <span>Current trainees</span> </a> </li> </ul> </li> </ul> </div> </li> <li> <a class="cmp-global-header-main-nav-item no-children mainNavigation-inactive internal" 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href="/en/patient-care/patient-visitor-information/videos" target="_self" class="internal"> <span>Educational Resources</span> </a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Visitor Information </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/find-a-location" target="_self" class="internal"> <span>Find a Location</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/patient-visitor-information/planning-your-visit/shuttles" target="_self" class="internal"> <span>Shuttles</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/patient-visitor-information/planning-your-visit/visitor-policy" target="_self" class="internal"> <span>Visitor Policies</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-expanded-button-wrapper"> <a href="/en/patient-care/get-care" class="cmp-global-header-mobile-main-nav-expanded-button internal" target="_self"> <span>Find Care</span> </a> </li> </ul> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper"> <button type="button" aria-expanded="false" aria-controls="hospitalsservicesspecialties-submenu" class="cmp-global-mobile-nav-toggle-btn cmp-global-header-mobile-main-nav-item-header-wrapper"> <span class="cmp-global-header-mobile-main-nav-item"> Hospitals, Services & Specialties </span> <span class="cmp-global-header-mobile-main-nav-expand-icon"></span> <span class="cmp-global-header-mobile-main-nav-collapse-icon" style="display: none"></span> </button> <ul id="hospitalsservicesspecialties-submenu" class="cmp-global-header-mobile-main-nav-children-wrapper" style="display: none"> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a id="hospitalsservicesspecialties-overview" href="/en/patient-care/services-and-specialties" target="_self">Overview</a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Services & Specialties </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/cancer" target="_self" class="internal"> <span>We’re One Against Cancer</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/primary-care" target="_self" class="internal"> <span>Primary Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/urgent-care" target="_self" class="internal"> <span>Urgent Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care" target="_self" class="internal"> <span>Virtual Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/healthcare-at-home" target="_self" class="internal"> <span>Healthcare at Home</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/heart" target="_self" class="internal"> <span>Heart Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/community-physicians" target="_self" class="internal"> <span>Mass General Brigham Community Physicians</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/rehabilitation" target="_self" class="internal"> <span>Rehabilitation</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/sports-medicine" target="_self" class="internal"> <span>Sports Medicine</span> </a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Hospitals </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/locations.location=Hospital" target="_self" class="internal"> <span>Hospital Locations</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/services-and-specialties/find-a-location/our-hospitals" target="_self" class="internal"> <span>Information About Our Hospitals</span> </a> </li> </ul> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper"> <button type="button" aria-expanded="false" aria-controls="virtualcare-submenu" class="cmp-global-mobile-nav-toggle-btn cmp-global-header-mobile-main-nav-item-header-wrapper"> <span class="cmp-global-header-mobile-main-nav-item"> Virtual Care </span> <span class="cmp-global-header-mobile-main-nav-expand-icon"></span> <span class="cmp-global-header-mobile-main-nav-collapse-icon" style="display: none"></span> </button> <ul id="virtualcare-submenu" class="cmp-global-header-mobile-main-nav-children-wrapper" style="display: none"> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a id="virtualcare-overview" href="/en/patient-care/virtual-care" target="_self">Overview</a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> Our Virtual Care Options </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-urgent-care" target="_self" class="internal"> <span>Virtual Urgent Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/virtual-visits" target="_self" class="internal"> <span>Virtual Visits for Primary & Specialty Care</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/patient-care/virtual-care/online-second-opinions" target="_self" class="internal"> <span>Online Second Opinions</span> </a> </li> </ul> </li> </ul> </div> </li> <li class="cmp-global-header-mobile-section-nav-header"> <button type="button" aria-expanded="false" class="cmp-global-mobile-nav-toggle-btn cmp-global-header-mobile-section-nav-header-button" aria-controls="researchinnovation-menu"> <span class="cmp-global-header-mobile-section-nav-item"> Research & Innovation </span> <span class="cmp-global-header-mobile-section-nav-expand-icon"></span> <span class="cmp-global-header-mobile-section-nav-collapse-icon" style="display: none"></span> </button> <div class="cmp-global-header-mobile-main-nav-wrapper" style="display: none" id="researchinnovation-menu"> <ul class="cmp-global-header-mobile-main-nav-list-wrapper"> <li class="cmp-global-header-main-nav-expanded-sectionlink"> <a href="/en/research-and-innovation" id="researchinnovation-overview" aria-labelledby="researchinnovation-menu-trigger researchinnovation-overview">Overview</a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/participate-in-research" class="internal"> <span>Participate in Research</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper"> <button type="button" aria-expanded="false" aria-controls="centersprograms-submenu" class="cmp-global-mobile-nav-toggle-btn cmp-global-header-mobile-main-nav-item-header-wrapper"> <span class="cmp-global-header-mobile-main-nav-item"> Centers & Programs </span> <span class="cmp-global-header-mobile-main-nav-expand-icon"></span> <span class="cmp-global-header-mobile-main-nav-collapse-icon" style="display: none"></span> </button> <ul id="centersprograms-submenu" class="cmp-global-header-mobile-main-nav-children-wrapper" style="display: none"> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a id="centersprograms-overview" href="/en/research-and-innovation/centers-and-programs" target="_self">Overview</a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/hospital-research-institutes" target="_self" class="internal"> <span>Hospital Research Institutes</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/artificial-intelligence" target="_self" class="internal"> <span>Artificial Intelligence</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/gene-cell-therapy" target="_self" class="internal"> <span>Gene and Cell Therapy Institute</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/personalized-medicine" target="_self" class="internal"> <span>Personalized Medicine</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/centers-and-programs/population-health" target="_self" class="internal"> <span>Population Health</span> </a> </li> </ul> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper"> <button type="button" aria-expanded="false" aria-controls="innovation-submenu" class="cmp-global-mobile-nav-toggle-btn cmp-global-header-mobile-main-nav-item-header-wrapper"> <span class="cmp-global-header-mobile-main-nav-item"> Innovation </span> <span class="cmp-global-header-mobile-main-nav-expand-icon"></span> <span class="cmp-global-header-mobile-main-nav-collapse-icon" style="display: none"></span> </button> <ul id="innovation-submenu" class="cmp-global-header-mobile-main-nav-children-wrapper" style="display: none"> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a id="innovation-overview" href="/en/research-and-innovation/innovation" target="_self">Overview</a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> About Innovation </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/innovation/about" target="_self" class="internal"> <span>About</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/innovation/about/team" target="_self" class="internal"> <span>Team</span> </a> </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a href="/en/research-and-innovation/innovation/news" target="_self" class="internal"> <span>News</span> </a> </li> <li class="cmp-global-header-main-nav-expanded-childHeader"> For Industry </li> <li class="cmp-global-header-mobile-main-nav-item-wrapper-main-nav-link"> <a 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aem-GridColumn--default--12"> </div> <div class="container responsivegrid cmp-container-1440-gutters aem-GridColumn aem-GridColumn--default--12"> <div id="container-9c17449627" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="custom-links aem-GridColumn aem-GridColumn--default--12"><div> <div class="cmp-alt-list-view"> <ul class="cmp-alt-list-view__list cmp-alt-list__columns-two">  <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ar/patient-code-of-conduct" target="_self"> الاطلاع على المستند باللغة العربية </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/zh/patient-code-of-conduct" target="_self"> 查看中文版本 </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ht/patient-code-of-conduct" target="_self"> Gade nan Kreyòl Ayisyen </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/pt-br/patient-code-of-conduct" target="_self"> Exibir em português </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/ru/patient-code-of-conduct" target="_self"> Смотреть на русском языке </a> </li> <li class="cmp-alt-list-view__links-list"> <a class="cmp-alt-list-view__internal" href="/es/planning-your-visit/patient-code-of-conduct" target="_self"> Ver en español </a> </li> </ul> </div> </div> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-5ec66f8e3d":{"@type":"aem-mgb/components/text","repo:modifyDate":"2024-01-24T20:41:39Z","xdm:text":"<p>Mass General Brigham is committed to providing high quality healthcare and building healthy and thriving communities. Everyone should expect a safe, caring, and inclusive environment in all our spaces.</p>\r\n<p>Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome. Examples of these include:</p>\r\n<ol>\r\n<li>Offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits</li>\r\n<li>Refusal to see a clinician or other staff member based on these personal traits</li>\r\n<li>Physical or verbal threats and assaults</li>\r\n<li>Sexual or vulgar words or actions</li>\r\n<li>Disrupting another patient’s care or experience</li>\r\n</ol>\r\n<p>If we believe you have violated the Code with unwelcome words or actions, you will be given the chance to explain your point of view. We will always carefully consider your response before we make any decisions about future care at Mass General Brigham. Some violations of this Code may lead to patients being asked to make other plans for their care and future non-emergency care at Mass General Brigham may require review, though we expect this to be rare.</p>\r\n<p>If you <i>witness or are the target of</i> any of these behaviors, please report it to a member of your care team.</p>\r\n<p>Many healthcare systems across the country have similar codes of conduct. </p>\r\n<p>Please watch the video below to learn more.</p>\r\n"}}" id="text-5ec66f8e3d" class="cmp-text"> <p>Mass General Brigham is committed to providing high quality healthcare and building healthy and thriving communities. Everyone should expect a safe, caring, and inclusive environment in all our spaces.</p> <p>Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome. Examples of these include:</p> <ol> <li>Offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits</li> <li>Refusal to see a clinician or other staff member based on these personal traits</li> <li>Physical or verbal threats and assaults</li> <li>Sexual or vulgar words or actions</li> <li>Disrupting another patient’s care or experience</li> </ol> <p>If we believe you have violated the Code with unwelcome words or actions, you will be given the chance to explain your point of view. We will always carefully consider your response before we make any decisions about future care at Mass General Brigham. Some violations of this Code may lead to patients being asked to make other plans for their care and future non-emergency care at Mass General Brigham may require review, though we expect this to be rare.</p> <p>If you <i>witness or are the target of</i> any of these behaviors, please report it to a member of your care team.</p> <p>Many healthcare systems across the country have similar codes of conduct. </p> <p>Please watch the video below to learn more.</p> </div> </div> <div class="vertical-spacer aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-vertical-spacer cmp-space-small" aria-hidden="true"></div> </div> <div class="video-player aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-video-player" data-video-id="PeMc-UvGBeg" data-video-playinline="true"> <button class="cmp-video-player-play-button" type="button"> <img class="cmp-video-player-play-button__img" src="/etc.clientlibs/aem-mgb/clientlibs/clientlib-site/resources/images/play-video-icon.svg"/> <span 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