CINXE.COM
<!DOCTYPE html> <html lang="en" prefix="og: http://ogp.me/ns#" dir="ltr"> <head> <meta http-equiv="expires" content="0"> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover" /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <link rel="dns-prefetch" href="https://www.apple.com/" /> <link rel="preconnect" href="https://www.apple.com/" crossorigin /> <title lang="en">If your payment method is declined in the App Store or iTunes Store - Apple Support</title> <meta name="description" content="To complete your purchase, add a different payment method, then remove the old one." /> <link rel="canonical" href="https://support.apple.com/en-euro/108095" /> <meta property="og:url" content="https://support.apple.com/en-euro/108095" /> <meta property="og:title" content="If your payment method is declined in the App Store or iTunes Store - Apple Support" /> <meta property="og:description" content="To complete your purchase, add a different payment method, then remove the old one." /> <meta property="og:site_name" content="Apple Support" /> <meta property="og:locale" content="en_EURO" /> <meta property="og:type" content="article" /> <link rel="icon" href="/favicon.ico"> <link rel="apple-touch-icon" href="/favicon.ico"> <style> .viewport-content{margin-left:auto;margin-right:auto;width:980px}.viewport-content{margin-left:auto;margin-right:auto;width:692px}.viewport-content{margin-left:auto;margin-right:auto;width:87.5%}.viewport-content{margin-left:auto;margin-right:auto;width:980px}.viewport-content{margin-left:auto;margin-right:auto;width:692px}.viewport-content{margin-left:auto;margin-right:auto;width:87.5%}.subheader{font-size:21px;line-height:1.381;font-weight:400;letter-spacing:.011em;font-family:SF Pro Display,SF Pro Icons,Helvetica Neue,Helvetica,Arial,sans-serif}.subheader{font-size:19px;line-height:1.4211;font-weight:400;letter-spacing:.012em;font-family:SF Pro Display,SF Pro Icons,Helvetica Neue,Helvetica,Arial,sans-serif}.globalnav-placeholder{height:44px}.globalnav-placeholder{height:48px}.globalnav-curtain{background:rgba(232,232,237,.4);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);visibility:hidden;position:fixed;opacity:0;top:0;right:0;bottom:0;left:0;width:100%;height:100%;z-index:9998;transition:opacity .32s cubic-bezier(.4,0,.6,1) 80ms,visibility .32s step-end 80ms}.globalheader-light .globalnav-curtain{background:rgba(232,232,237,.4)}.globalnav-link-text-container{display:flex}.globalnav-link svg{transform:translateZ(0)}.globalnav-submenu-trigger-item{list-style:none}.globalnav-bag-badge{--globalnav-badge-background:rgb(0, 0, 0);--globalnav-badge-text-color:rgb(255, 255, 255);top:auto;bottom:11px;display:inline-block;position:absolute;z-index:1;width:1.3em;height:1.3em;box-sizing:border-box;float:none;color:var(--globalnav-badge-text-color);font-size:10px;letter-spacing:-.008em;line-height:1.3;text-align:center;pointer-events:none}.globalnav-bag-badge{bottom:13px}.globalnav-bag-badge-separator{background:var(--globalnav-badge-background);width:1em;height:100%;position:absolute;top:0;transform:scaleX(0);transition:transform .3s cubic-bezier(.25,.1,.3,1)}.globalnav-bag-badge-number{display:block;position:relative;z-index:2;font-family:SF Pro Text,SF Pro Icons,Helvetica Neue,Helvetica,Arial,sans-serif;letter-spacing:inherit;transition:transform .3s cubic-bezier(.25,.1,.3,1)}.globalnav-bag-badge-unit{opacity:0;display:inline-block;position:absolute;top:0;z-index:2;font-family:SF Pro Text,SF Pro Icons,Helvetica Neue,Helvetica,Arial,sans-serif;font-feature-settings:"case";transition:opacity .1s cubic-bezier(.25,.1,.3,1)}.globalnav-bag-wrapper{position:relative}.globalnav-image-compact,.globalnav-link-bag svg{pointer-events:none}.viewport-content{margin-inline-start:auto;margin-inline-end:auto;width:980px}.viewport-content{margin-inline-start:auto;margin-inline-end:auto;width:692px}.viewport-content{margin-inline-start:auto;margin-inline-end:auto;width:87.5%} </style> <link rel="preload" as="style" href="/clientside/build/app-ac.css" onload="this.onload=null;this.rel='stylesheet'"> <noscript> <link rel="stylesheet" href="/clientside/build/app-ac.css" type="text/css" /> </noscript> <link rel="preload" as="style" href="/clientside/build/gb_ltr_rtl_common.css" onload="this.onload=null;this.rel='stylesheet'"> <noscript> <link rel="stylesheet" href="/clientside/build/gb_ltr_rtl_common.css" type="text/css" /> </noscript> <link rel="preload" as="style" href="//www.apple.com/wss/fonts?families=SF+Pro,v1:200,300,400,500,600|SF+Pro+Icons,v1" onload="this.onload=null;this.rel='stylesheet'"> <noscript> <link rel="stylesheet" href="//www.apple.com/wss/fonts?families=SF+Pro,v1:200,300,400,500,600|SF+Pro+Icons,v1" type="text/css" /> </noscript> <script> var data = { showHelpFulfeedBack: true, isPreview : false, showPricingTool: false, podCookie: "euro~en", dtmPageName: "acs.pageload", locale: "en_US", id: "108095", contentType: "AC", domain: "support.apple.com", isNeighborJsEnabled: true, showPricingServiceTypeDropdown: false, showPricingProductDropdown:true, showPricingModelDropdown:true, urlLocale: "en-euro", pricingProductId:"pricing_ipad", pricingServiceItemId:"", supportCategory: "", showRecommendation : true, configApiURL : "https://support.apple.com/ols/api/config", isSecureEnv : false, contentDropdownSelectedOption: "", isOberonContent: false, enableAskAppleChat: false, akamaiEdgeScapeURL: "https://support.apple.com/edge-sight", useragentMapping: '{"iPhone":"TAG_1737644162638","Apple Watch":"TAG_1737643896544","PC":"TAG_1737644311532","iPad":"TAG_1737644106898","iPod":"TAG_1737644228957","Apple TV":"TAG_1737643830588","Mac":"TAG_1737644273189","Android":"TAG_1737643675337","HomePod":"TAG_1737644014443","Vision Pro":"TAG_1737644346859"}' } //for launch - video tracking window.appState = JSON.stringify(data); </script> <!-- Below CSS is to disable videos click and hide play button on page load --> <style> .videoComponentContainer > a.videoComponent{ pointer-events: none; } .videoComponentContainer > a.videoComponent .thumbnail-button{ display: none; } </style> <script> var _applemd = { page: { site_section: "kb", content_type: "ac", info_type: "issue-self solve,CS - Information types", topics: "", in_house: "", locale: "en-euro", friendly_content: { title: `If your payment method is declined in the App Store or iTunes Store`, publish_date: "11132024", content_id: "108095", status: "unarchieved", version: "2.0.0.0" }, testandtarget:{ throttle:"0.0" }, }, product: { list: ["acs::kb::productcategory::CS - Device::iPod touch","acs::kb::productcategory::CS - Device::iPhone","acs::kb::productcategory::CS - Device::iPad","acs::kb::productcategory::CS - Device::Mac",] } }; const isMobilePlayer = /iPhone|iPod|Android/i.test(navigator.userAgent); </script> <script src="/clientside/build/nn.js" type="text/javascript" charset="utf-8"></script> <script> var neighborInitData = { appDataSchemaVersion: '2.0.0', webVitalDataThrottlingPercentage: 100, reportThrottledWebVitalDataTypes: ['system:dom-content-loaded', 'system:load', 'system:unfocus', 'system:focus', 'system:unload', 'system:page-hide', 'system:visibility-change-visible', 'system:visibility-change-hidden', 'system:event', 'app:load', 'app:unload', 'app:event'], trackMarcomSearch: true, trackSurvey: true, endpoint: 'https://supportmetrics.apple.com/content/services/stats' } </script> <noscript> <style> .videoComponentContainer > a.videoComponent{ pointer-events: unset; } .videoComponentContainer > a.videoComponent .thumbnail-button{ display: unset; } </style> </noscript> </head> <body class="ac-gn-current-support no-js "> <link rel="stylesheet" type="text/css" href="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.css" /> <div id="globalheader" class="globalnav-scrim globalheader-light"> <nav id="globalnav" lang="en_002" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js" > <div class="globalnav-content"> <ul id="globalnav-list" class="globalnav-list" aria-labelledby="globalnav-menutrigger-button" > <li data-analytics-element-engagement="globalnav hover - apple" class="globalnav-item globalnav-item-apple" > <a href="https://www.apple.com/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" > <span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewBox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg" > <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z" ></path> </svg> </span> <span class="globalnav-image-compact globalnav-link-image"> <svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg" > <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z" ></path> </svg> </span> <span class="globalnav-link-text"> Apple </span> </a> </li> </ul> </div> </nav> <div id="globalnav-curtain" class="globalnav-curtain"></div> <div id="globalnav-placeholder" class="globalnav-placeholder"></div> </div> <script type="text/javascript" src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> <div id="app"> <div class="main section viewport-content" role="main" id="content"> <div id="sections" class=> <h1 class="gb-header">If your payment method is declined in the App Store or iTunes Store</h1> <p class="subheader gb-subheader">To complete your purchase, add a different payment method, then remove the old one.</p> <h2 class="gb-header">How to complete your purchase if a payment failed or was declined</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">On your iPhone or iPad, open the Settings app.</p></li><li class="gb-list_item"><p class="gb-paragraph">Tap your name.</p></li><li class="gb-list_item"><p class="gb-paragraph">Tap Payment & Shipping.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com//118293" class="gb-anchor" link-type="ICON">Add a different payment method and remove the old one</a>. </p></li><li class="gb-list_item"><p class="gb-paragraph">Try to complete your purchase.</p></li></ol> <h2 class="gb-header">If you still can't make a purchase</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">You might have an unpaid order. <a href="https://support.apple.com/118284" class="gb-anchor" link-type="ICON">Learn how to pay an unpaid order</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">Contact your financial institution. </p><ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">You might need to ask your financial institution to allow international purchases on your debit or credit card.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.</p></li></ul></li><li class="gb-list_item"><p class="gb-paragraph">In some countries and regions, your payment method might be declined because of changes to local law. <a href="https://support.apple.com/108103" class="gb-anchor" link-type="ICON">Learn about billing and purchases in Europe</a>. </p></li></ul> <div id="disclaimer"> <div class="sosumi"><p class="gb-paragraph">Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. <a href="https://support.apple.com/103190" class="gb-anchor">Contact the vendor</a> for additional information.</p></div> </div> <div class='mod-date'> <span>Published Date:</span> <time dateTime=November 13, 2024itemprop='datePublished'>November 13, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Helpful?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Solved my problem'> Yes </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Not helpful'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Maximum character limit is 250." /> <label id='feedback-label' data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? (Optional)" data-yes-placeholder="Anything else you’d like us to know? (Optional)" ></textarea> <div id="char_limit_counter" class="form-textbox-counter-wrapper form-textbox-counter"> <span class="visuallyhidden" id="char-limit-message">Character limit:</span> <span class="form-counter form-textbox-counter">250</span> </div> <div class="form-textbox-aria-live visuallyhidden" aria-live="polite"></div> </div> </div> </div> <div class='form-message-wrapper'> <span class='form-message'>Maximum character limit is 250.</span> </div> <label class='dont-include-label' htmlFor='feedback-note'>Please don’t include any personal information in your comment.</label> <button type='submit' class='button button-secondary' id="submit-feedback" data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='submit'> Submit </button> </div> </form> </div> <div id='rating-done' class="hide"> Thanks for your feedback. </div> <div id='results-helpful' class='show'> </div> </div> </div> <div id="recommendations" class="hidden"> <div class="viewport-content recommendations row"> <div class="column icon"> <img src="/clientside/images/related_topics.png" alt="" /> </div> <div class="recommendations-section column section large-6 medium-8 small-12" > <h3 class="recommendations-heading"> Related topics </h3> <ul role="list" id="recommendations-links" class="recommendations-summary" > </ul> </div> </div> </div> <div id="cas" class="casWrapper"> <div class="viewport-content cas row"> <div class="column icon"> <img src="/clientside/images/get-support-icon-person-2-fill.png" alt="" /> </div> <div class="cas-section column section large-6 medium-8 small-12"> <h3 class="cas-heading"> Contact Apple Support </h3> <p class="cas-summary"> Need help? Save time by starting your support request online and we'll connect you to an expert. </p> <a href="https://getsupport.apple.com/?caller=ikb" aria-label="Get started - Contact Apple Support" class="more" >Get started</a> </div> </div> </div> </div> <div class="footer-wrapper"> <footer id="ac-globalfooter" lang="en-euro" dir="ltr" class="js no-touch svg no-ie7 no-ie8 footer-global" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a data-ss-analytics-link-text=' Apple' href="https://www.apple.com" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="name"> <a href="https://support.apple.com/en-euro">Support</a> </span> <meta property="position" content="1" /> </li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="name">If your payment method is declined in the App Store or iTunes Store</span> <meta property="position" content="2" /> </li> </ol> </div> </nav> <section class="ac-gf-footer" vocab="https://schema.org/" typeof="Organization"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"></div> <div class="ac-gf-footer-locale"> <a class="ac-gf-footer-locale-link" href="https://support.apple.com/en-euro/108095/localeselector" title="Choose your country or region" aria-label="EURO. Choose your country or region"> EURO</a> </div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © 2025 Apple Inc. All rights reserved.</div> <div class="ac-gf-footer-legal-links"> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://www.apple.com/legal/internet-services/terms/site.html">Terms of Use</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://www.apple.com/legal/privacy/en-ww/">Privacy Policy</a> </div> </div> <meta content="Apple" property="name"> <meta content="1-800-692-7753" property="telephone"> </section><link rel="stylesheet" type="text/css" href="https://www.apple.com/ac/globalfooter/3/en_US/styles/ac-globalfooter.built.css"> <script type="text/javascript" src="https://www.apple.com/ac/globalfooter/3/en_WW/scripts/ac-globalfooter.built.js"></script> </div> </footer> </div> <script src="/clientside/build/FujiStitchPath.js" type="module" charset="utf-8"></script> <script src="/clientside/build/app-ac-route.js" type="module" charset="utf-8"></script> <script src="/clientside/build/app-launch-route.js" type="module" charset="utf-8"></script> <script src="/clientside/build/launch.js" type="text/javascript" charset="utf-8"></script> <script src="/etc/designs/support/publish/JS/pattern/accsoffer.js" type="text/javascript" charset="utf-8"></script> <div id="apd-aria-live-region" aria-live="polite" role="status" class="a11y"></div> </body> </html>