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<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="non_us"> <head>  <title> How to make ticket cancellation requests : Help attendee </title>  <meta name="keywords" content= "参加者ヘルプ, Attendee Help, 出席者指南" />  <link rel="apple-touch-icon" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="72x72" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="114x114" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="144x144" href="/assets/misc/favicon.ico?702017" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NXKC3BF');</script>   <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="DYHLrRrquSvEihBKgA08xxX1/Q8+qmRIIN6fiVQGUytEYQHsH3WA6+pwWB1ZykMrn4Nsn4LmwbWTm1es2leodQ==" />   <link rel='shortcut icon' href='/assets/misc/favicon.ico?702017' />  <link rel="stylesheet" media="print" href="https://assets9.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets8.freshdesk.com/assets/cdn/falcon_portal_utils-8a3bd29b9a0d9073b84cf03839a2c189deb1814f7005c605c7b7dea19acb786d.css" />  <link href="/support/theme.css?v=3&d=1725972133" media="screen" rel="stylesheet" type="text/css">   <script src="https://assets4.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script>  <script src="https://assets9.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script>  <script type="text/javascript"> var portal = {"language":"en","name":"Help attendee","contact_info":"","current_page_name":"article_view","current_tab":"solutions","vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":1078723,"preferences":{"bg_color":"#ffffff","header_color":"#ffffff","help_center_color":"#518449","footer_color":"#f5f5f7","tab_color":"#ffffff","tab_hover_color":"#02b875","btn_background":"#f3f5f7","btn_primary_background":"#56ab48","base_font":"Helvetica Neue","text_color":"#183247","headings_font":"Helvetica Neue","headings_color":"#183247","link_color":"#4d9940","link_color_hover":"#183247","input_focus_ring_color":"#56ab48","non_responsive":"false"},"image_placeholders":{"spacer":"https://assets10.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets1.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets6.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true,"current_object_id":44001822284}; 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Whether a purchased ticket can be cancelled will depend on the cancellation policy of the event organizer. <strong data-identifyelement="485">If you wish to request for ticket cancellation, please contact the event organizer directly.  </strong></p><p class="fd-toc" data-identifyelement="486"><br data-identifyelement="487"></p><ul data-identifyelement="488"><li data-identifyelement="489"><a data-identifyelement="490" href="#How-to-make-a-ticket-cancellation-request">How to make a ticket cancellation request</a></li><li data-identifyelement="491"><a data-identifyelement="492" href="#Refund">Refund</a></li><li data-identifyelement="493"><a data-identifyelement="494" href="#Cancellation-fee">Cancellation fee</a></li></ul><p data-identifyelement="495"><br data-identifyelement="496"></p><h3 data-identifyelement="497" id="How-to-make-a-ticket-cancellation-request"><strong data-identifyelement="498">How to make a ticket cancellation request</strong></h3><p data-identifyelement="499" dir="ltr">1. Access your ticket dashboard: <a data-identifyelement="500" href="http://peatix.com/dashboard" rel="noopener noreferrer" target="_blank">http://peatix.com/dashboard</a>. </p><p data-identifyelement="501" dir="ltr">Log in with the same account that you used when purchasing your ticket (go to step 2 if you are already logged in). </p><p data-identifyelement="502"><br data-identifyelement="503"></p><p data-identifyelement="504" dir="ltr">2. Click "Contact Organizer" for the event you wish to request for ticket cancellation.</p><p data-identifyelement="505" dir="ltr"><br data-identifyelement="506"></p><p data-identifyelement="507"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043326289976/original/lDW4FCu9K4aECV18j3Q6N2oKc5SGxuy8eg.png?1649324900" style="width: 450px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043326289976" data-identifyelement="508"></p><p data-identifyelement="509" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; padding-top: 4px; color: rgb(24, 50, 71);"><br data-identifyelement="510"></p><p data-identifyelement="511" dir="ltr">3. Click "Message organizer".</p><p data-identifyelement="512"><br data-identifyelement="513"></p><p data-identifyelement="514"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043092395913/original/m9FXMfRO357agwTbKW5VbhHnftfTK131Ow.png?1583219344" style="width: 450px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043092395913" data-identifyelement="515"></p><p data-identifyelement="516"><br data-identifyelement="517"></p><p data-identifyelement="518" dir="ltr">4. Enter the subject and content of the message, and click "Send".</p><p data-identifyelement="519"><br data-identifyelement="520"></p><p data-identifyelement="521"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043092396008/original/PSho-d3gvKrVTka1rG2Ef_QxXjsJeul4bQ.png?1583219372" style="width: 450px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043092396008" data-identifyelement="522"></p><p data-identifyelement="523"><br data-identifyelement="524"></p><p data-identifyelement="525" dir="ltr">A reply from the organizer will be delivered to your Peatix inbox and will also be forwarded to your registered email address.  </p><p data-identifyelement="526" dir="ltr"><br data-identifyelement="527"></p><p data-identifyelement="528"><br data-identifyelement="529"></p><h3 data-identifyelement="530" id="Refund"><strong data-identifyelement="531">Refund</strong></h3><p data-identifyelement="532">The refund will be handled by the credit card company that was used for the purchase of the tickets. </p><p data-identifyelement="533"><br data-identifyelement="534"></p><ul data-identifyelement="535"><li data-identifyelement="536" dir="ltr">If the refund date lies before the cutoff date of your credit card: The refund will be settled in this month's credit card bill. </li><li data-identifyelement="537" dir="ltr">If the refund date lies after the cutoff date of you credit card: The refund will be settled in next month's credit card bill. </li></ul><p data-identifyelement="538"><br data-identifyelement="539"></p><p data-identifyelement="540" dir="ltr">For customers in Japan: Customers who used convenience store or ATM payment to purchase their tickets will receive an email regarding the details of the refund. Please follow the instructions written in the email. </p><p data-identifyelement="541"><br data-identifyelement="542"></p><p data-identifyelement="543"><br data-identifyelement="544"></p><h3 data-identifyelement="545" id="Cancellation-fee"><strong data-identifyelement="546" dir="ltr">Cancellation fee</strong></h3><p><br></p><p data-identifyelement="547" dir="ltr"><strong>You will not be charged a cancellation fee for these cases:</strong></p><ul><li>The ticket is free.</li><li>Event country is Singapore or Malaysia.</li><li>The ticket was purchased less than 50 days ago.</li></ul><p><br></p><p data-identifyelement="547"><strong>For paid tickets purchased more than 50 days ago, you will be charged the following cancellation fee:</strong> </p><p data-identifyelement="548"><br data-identifyelement="549"></p><table class="fr-no-borders" data-identifyelement="550" style="font-size: 13px;"><thead data-identifyelement="551"><tr data-identifyelement="552"><th data-identifyelement="553">Country</th><th data-identifyelement="554">Ticket / Cancellation fee<br>currency</th><th data-identifyelement="556">Cancellation fee<br>(per order)</th></tr></thead><tbody data-identifyelement="558"><tr data-identifyelement="559"><td data-identifyelement="560">Japan        </td><td data-identifyelement="561"><span data-identifyelement="562" style="white-space: nowrap;">JPY</span></td><td data-identifyelement="563">340 JPY        </td></tr><tr data-identifyelement="564"><td data-identifyelement="565">U.S.        </td><td data-identifyelement="566"><span data-identifyelement="567" style="white-space: nowrap;">USD</span></td><td data-identifyelement="568">5 USD        </td></tr><tr data-identifyelement="574"><td data-identifyelement="575">Hong Kong        </td><td data-identifyelement="576"><span data-identifyelement="577" style="white-space: nowrap;">HKD</span></td><td data-identifyelement="578">30 HKD        </td></tr><tr data-identifyelement="579"><td data-identifyelement="580"><span data-identifyelement="581" style="white-space: nowrap;">Taiwan</span></td><td data-identifyelement="582">TWD</td><td data-identifyelement="583">150 TWD</td></tr><tr data-identifyelement="584"><td data-identifyelement="585"><span data-identifyelement="586" style="white-space: nowrap;">South Korea</span></td><td data-identifyelement="587">USD</td><td data-identifyelement="588">5 USD</td></tr><tr data-identifyelement="589"><td data-identifyelement="590"><span data-identifyelement="591" style="white-space: nowrap;">Indonesia</span></td><td data-identifyelement="592">USD</td><td data-identifyelement="593">5 USD</td></tr><tr data-identifyelement="594"><td data-identifyelement="595"><span data-identifyelement="596" style="white-space: nowrap;">Thailand</span></td><td data-identifyelement="597">THB</td><td data-identifyelement="598">150 THB</td></tr><tr data-identifyelement="599"><td data-identifyelement="600"><span data-identifyelement="601" style="white-space: nowrap;">Philippines</span></td><td data-identifyelement="602">PHP</td><td data-identifyelement="603">200 PHP</td></tr><tr data-identifyelement="609"><td data-identifyelement="610"><span data-identifyelement="611" style="white-space: nowrap;">Vietnam</span></td><td data-identifyelement="612">USD</td><td data-identifyelement="613">5 USD</td></tr><tr data-identifyelement="614"><td data-identifyelement="615"><span data-identifyelement="616" style="white-space: nowrap;">India</span></td><td data-identifyelement="617">USD</td><td data-identifyelement="618">5 USD</td></tr><tr data-identifyelement="619"><td data-identifyelement="620">Sri Lanka</td><td data-identifyelement="621">USD</td><td data-identifyelement="622">5 USD</td></tr><tr data-identifyelement="623"><td data-identifyelement="624"><span data-identifyelement="625" style="white-space: nowrap;">Australia</span></td><td data-identifyelement="626">AUD</td><td data-identifyelement="627">5 AUD</td></tr><tr data-identifyelement="628"><td data-identifyelement="629"><span data-identifyelement="630" style="white-space: nowrap;">New Zealand</span></td><td data-identifyelement="631">NZD</td><td data-identifyelement="632">5 NZD</td></tr><tr data-identifyelement="633"><td data-identifyelement="634"><span data-identifyelement="635" style="white-space: nowrap;">Austria</span></td><td data-identifyelement="636">EUR</td><td data-identifyelement="637">5 EUR</td></tr><tr data-identifyelement="638"><td data-identifyelement="639"><span data-identifyelement="640" dir="ltr" style="white-space: nowrap;">Belgium</span></td><td data-identifyelement="641">EUR</td><td data-identifyelement="642">5 EUR</td></tr><tr data-identifyelement="643"><td data-identifyelement="644"><span data-identifyelement="645" style="white-space: nowrap;">Canada</span></td><td data-identifyelement="646">CAD</td><td data-identifyelement="647">5 CAD</td></tr><tr data-identifyelement="648"><td data-identifyelement="649"><span data-identifyelement="650" style="white-space: nowrap;">France</span></td><td data-identifyelement="651">EUR</td><td data-identifyelement="652">5 EUR</td></tr><tr data-identifyelement="653"><td data-identifyelement="654"><span data-identifyelement="655" style="white-space: nowrap;">Germany</span></td><td data-identifyelement="656">EUR</td><td data-identifyelement="657">5 EUR</td></tr><tr data-identifyelement="658"><td data-identifyelement="659"><span data-identifyelement="660" style="white-space: nowrap;">Ireland</span></td><td data-identifyelement="661">EUR</td><td data-identifyelement="662">5 EUR</td></tr><tr data-identifyelement="663"><td data-identifyelement="664"><span data-identifyelement="665" style="white-space: nowrap;">Italy</span></td><td data-identifyelement="666">EUR</td><td data-identifyelement="667">5 EUR</td></tr><tr data-identifyelement="668"><td data-identifyelement="669"><span data-identifyelement="670" style="white-space: nowrap;">Luxembourg</span></td><td data-identifyelement="671">EUR</td><td data-identifyelement="672">5 EUR</td></tr><tr data-identifyelement="673"><td data-identifyelement="674"><span data-identifyelement="675" style="white-space: nowrap;">Netherlands</span></td><td data-identifyelement="676">EUR</td><td data-identifyelement="677">5 EUR</td></tr><tr data-identifyelement="678"><td data-identifyelement="679"><span data-identifyelement="680" style="white-space: nowrap;">Spain</span></td><td data-identifyelement="681">EUR</td><td data-identifyelement="682">5 EUR</td></tr><tr data-identifyelement="683"><td data-identifyelement="684">United Kingdom</td><td data-identifyelement="685">GBP</td><td data-identifyelement="686">5 GBP</td></tr></tbody></table><p data-identifyelement="687"><br data-identifyelement="688"></p><p data-identifyelement="689" dir="ltr">For users in Japan: If a user has bought a ticket using convenient store or ATM payment, the cancellation fee will be 340 JPY regardless of how many days have passed since 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Help us improve this article with your feedback.</div> <div id="vote-feedback-form"> <div class="sloading loading-small loading-block"></div> </div></div> </section> <section class="sidebar content rounded-6 fc-related-articles"> <div class="article-list"> <h3 class="list-lead"> Related Articles </h3> <ul> <li> <div> <a href="/en/support/solutions/articles/44001821775-how-to-access-your-tickets">How to access your tickets</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001822276-troubleshooting-for-accessing-your-tickets">Troubleshooting for accessing your tickets</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821789-how-to-transfer-your-tickets">How to transfer your tickets</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821790-how-to-receive-transferred-tickets">How to receive transferred tickets</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002493383-troubleshooting-for-receiving-transferred-tickets">Troubleshooting for receiving transferred tickets</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821762-how-to-contact-the-organizer-with-questions-about-the-event-from-the-ticket-screen">How to contact the organizer with questions about the event from the ticket screen</a> </div> </li> <li> <a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001195618" class="c-link">FAQ about Accessing tickets</a> </li> <li> <a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001195621" class="c-link">Event related FAQ</a> </li> <li> <a href="https://help-attendee.peatix.com/en/support/solutions/folders/44001199309" class="c-link">FAQ about Selection events</a> </li> </ul> </div> </section> </div> </div>   <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "Your ticket has been created.") { jQuery('#notice').text("Thank you for submitting your enquiry! 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