CINXE.COM

<!DOCTYPE html> <html lang="ja"> <head> <meta charset="UTF-8"> <meta name="keywords" content=""> <meta name="description" content="" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="format-detection" content="telephone=no"> <title>help-list</title> <link rel="stylesheet" href="https://helplist.excite.co.jp/wp-content/themes/helpExcite/css/reset.css"> <link rel="stylesheet" href="https://helplist.excite.co.jp/wp-content/themes/helpExcite/style.css?240401"> <meta name='robots' content='max-image-preview:large' /> <style>img:is([sizes="auto" i], [sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px }</style> <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/helplist.excite.co.jp\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.7.1"}}; /*! This file is auto-generated */ !function(i,n){var o,s,e;function c(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(o,JSON.stringify(t))}catch(e){}}function p(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data),r=(e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0),new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data));return t.every(function(e,t){return e===r[t]})}function u(e,t,n){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\uddfa\ud83c\uddf3","\ud83c\uddfa\u200b\ud83c\uddf3")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!n(e,"\ud83d\udc26\u200d\u2b1b","\ud83d\udc26\u200b\u2b1b")}return!1}function f(e,t,n){var r="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):i.createElement("canvas"),a=r.getContext("2d",{willReadFrequently:!0}),o=(a.textBaseline="top",a.font="600 32px Arial",{});return e.forEach(function(e){o[e]=t(a,e,n)}),o}function t(e){var t=i.createElement("script");t.src=e,t.defer=!0,i.head.appendChild(t)}"undefined"!=typeof Promise&&(o="wpEmojiSettingsSupports",s=["flag","emoji"],n.supports={everything:!0,everythingExceptFlag:!0},e=new Promise(function(e){i.addEventListener("DOMContentLoaded",e,{once:!0})}),new Promise(function(t){var n=function(){try{var e=JSON.parse(sessionStorage.getItem(o));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(s),u.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"}),a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=function(e){c(n=e.data),a.terminate(),t(n)})}catch(e){}c(n=f(s,u,p))}t(n)}).then(function(e){for(var t in e)n.supports[t]=e[t],n.supports.everything=n.supports.everything&&n.supports[t],"flag"!==t&&(n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&n.supports[t]);n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&!n.supports.flag,n.DOMReady=!1,n.readyCallback=function(){n.DOMReady=!0}}).then(function(){return e}).then(function(){var e;n.supports.everything||(n.readyCallback(),(e=n.source||{}).concatemoji?t(e.concatemoji):e.wpemoji&&e.twemoji&&(t(e.twemoji),t(e.wpemoji)))}))}((window,document),window._wpemojiSettings); /* ]]> */ </script> <style id='wp-emoji-styles-inline-css' type='text/css'> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 0.07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel='stylesheet' id='wp-block-library-css' href='https://helplist.excite.co.jp/wp-includes/css/dist/block-library/style.min.css?ver=6.7.1' type='text/css' media='all' /> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel="https://api.w.org/" href="https://helplist.excite.co.jp/index.php?rest_route=/" /><link rel="alternate" title="JSON" type="application/json" href="https://helplist.excite.co.jp/index.php?rest_route=/wp/v2/pages/9" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://helplist.excite.co.jp/xmlrpc.php?rsd" /> <meta name="generator" content="WordPress 6.7.1" /> <link rel="canonical" href="https://helplist.excite.co.jp/" /> <link rel='shortlink' href='https://helplist.excite.co.jp/' /> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://helplist.excite.co.jp/index.php?rest_route=%2Foembed%2F1.0%2Fembed&url=https%3A%2F%2Fhelplist.excite.co.jp%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://helplist.excite.co.jp/index.php?rest_route=%2Foembed%2F1.0%2Fembed&url=https%3A%2F%2Fhelplist.excite.co.jp%2F&format=xml" /> </head> <body> <div id="wrap"> <header class="header"> <h1 class="header__logo"> <a href="/"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/header_logo.png" width="93" height="50" alt="ヘルプセンター"> <span>ヘルプセンター</span> </a> </h1> </header>  <main class="service"> <h3 class="srivce__title">よくあるご質問</h3> <ul class="srivce__link"> <li> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/articles/%E3%82%A8%E3%82%AD%E3%82%B5%E3%82%A4%E3%83%88id-%E3%83%91%E3%82%B9%E3%83%AF%E3%83%BC%E3%83%89%E3%81%8C%E3%82%8F%E3%81%8B%E3%82%89%E3%81%AA%E3%81%84"> エキサイトID/パスワードがわからない </a> <li> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/articles/%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%AB%E5%AF%BE%E3%81%97%E3%81%A6%E3%81%AE%E5%9B%9E%E7%AD%94%E3%81%8C%E6%9D%A5%E3%81%AA%E3%81%84"> メールで問い合わせをしたのに、回答が届かない </a> </li> <li> <a href="https://bbhelp.excite.co.jp/hc/ja" target="_blank"> BB.excite 光モバイル関連サービスのお問い合わせ </a> </li> </ul> <h3 class="srivce__title">サービス名から検索</h3> <div class="service__list"> <div class="service__list-item"> <a href="https://bbhelp.excite.co.jp/hc/ja"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/bb_excite.png" width="134" height="40" alt="BB.excite"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/exblog"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/excite_blog.svg" width="160" height="40" alt="エキサイトブログ"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/woman"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/women_excite.png" width="193" height="40" alt="Woman excite"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/news"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/excite_news.png" width="173" height="40" alt="exciteニュース"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/laurier-press"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/laurier_press.png" width="235" height="40" alt="LAURIER PRESS"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/counselor"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/excite_nayami.png" width="215" height="40" alt="エキサイトお悩み相談室"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/koilabo"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/koirabo.svg" width="90" height="40" alt="恋ラボ"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/uranai"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/exicite_denwa.png" width="200" height="40" alt="エキサイト電話占い"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/dmorning"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/d_morning.png" width="133" height="40" alt="週刊Dモーニング"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/cocorus"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/cocorus.png" width="165" height="40" alt="cocorus"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/newticket?departmentId=2965000000168044&layoutId=2965000000173329"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/emininal.png" width="235" height="40" alt="エキサイトブログ"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/e-recipe"> <img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/erecipe.png" width="235" height="40" alt="E・レシピ"> </a> </div>  <div class="service__list-item"> <a href="https://supportcenter.excite.co.jp/portal/ja/kb/lucia"><img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/luchia.png" width="235" height="40" alt="ルチア"></a> </div>  </div>  </main> <div id="page-top"><img src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/img/pagetop.png" width="70" height="57" alt="TOPへ戻る"></div> <footer class="footer"> <div class="footer__link"> <div class="footer__link-item"> <a target="_blank" href="https://www.excite.co.jp/">Excite TOP</a> </div>  <div class="footer__link-item"> <a target="_blank" href="https://info.excite.co.jp/protection/">個人情報保護</a> </div>  <div class="footer__link-item"> <a target="_blank" href="https://info.excite.co.jp/privacy-policy/">プライバシーポリシー</a> </div>  <div class="footer__link-item"> <a target="_blank" href="https://info.excite.co.jp/agreement/">エキサイト利用約款</a> </div>  </div>  <p class="footer__copy"> Copyright © Excite Japan Co., Ltd. All Rights Reserved. </p>  </footer>  </div>   <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script> <script src="https://helplist.excite.co.jp/wp-content/themes/helpExcite/js/app.min.js"></script> </body> </html>