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<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <link rel="icon" type="image/x-icon" href="../../themes/standard/images/favicon.png"> <meta http-equiv="content-type" content="text/html; charset=utf-8" />  <script type="text/javascript" src="//widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js" async></script> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="stylesheet" href="/euf/assets/css/bootstrap.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/style.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/font-icons.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/animate.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/header-footer.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/tabs-accordion.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/responsive.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/custom.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/owl-carousel.css" type="text/css" /> <link rel="stylesheet" href="/euf/assets/css/yellow.css" type="text/css" /> <meta name="viewport" content="width=device-width, initial-scale=1" />  <title>BSL - Equality Advisory and Support Service</title> <style type='text/css'> .rn_ScreenReaderOnly{position:absolute; height:1px; left:-10000px; overflow:hidden; top:auto; width:1px;} .rn_Hidden{display:none;} </style> <base href='https://www.equalityadvisoryservice.com/euf/rightnow/optimized/1732492051/themes/standard/' /> <style type="text/css"></style> <style type='text/css'>#rn_History_Iframe{position:absolute;top:0;left:0;width:1px;height:1px;visibility:hidden}</style> </head> <body class="stretched bslpage"> <iframe id='rn_History_Iframe' title='Empty history monitor' src='/euf/rightnow/images/whitePixel.png'> </iframe> <form class='rn_Hidden'><input id='rn_History_Field' type='hidden'/></form>  <div id="wrapper" class="clearfix">  <div id="top-bar"> <div class="container clearfix"> <div class="col_half col-9 nobottommargin pl-0 d-md-block">  <div id="logo"> <a href="home" class="standard-logo">EASS</a> </div> </div> <div class="col_half col-9 fright col_last clearfix nobottommargin pr-0 mt-1">  <div class="top-links fright"> <ul> <li><div class="themeBg"> <button onclick="yellowBg()" class="circleBg yellowBg" title="Set to Soft Contrast">Toggle yellowBg mode</button> <button onclick="resetWhite()" class="circleBg whiteBg" title="Set to Medium Contrast">Reset Contrast Mode</button> <button onclick="darkBg()" class="circleBg blackBg" title="Set to Black and White Contrast">Toggle dark mode</button> </div> </li> <li class="center"> <button class="decreaseFont" value="decrease"><i class="icon-line-circle-minus"></i></button> <button class="reset">Reset Font</button> <button class="increaseFont" value="increase"><i class="icon-line-circle-plus"></i></button> </li> <li class="lang"><a href="#"><i class="icon-line2-globe"></i> <span>English</span></a> <ul class="select-lang"> <li><a href="https://eass-ws.custhelp.com/"><img src="euf/assets/themes/standard/images/welsh.jpg" alt="Cymraeg" title="Cymraeg"> Cymraeg</a></li> <li><a href="https://www.equalityadvisoryservice.com/"><img src="euf/assets/themes/standard/images/england.jpg" alt="English" title="English"> English</a></li> </ul> </li> </ul> </div> </div> </div> </div>  <header id="header" class="sticky-style-2"> <div id="header-wrap">  <nav id="primary-menu" class="style-2"> <div class="container clearfix"> <div id="primary-menu-trigger"><i class="icon-reorder"></i></div> <ul> <li><a href="https://www.equalityadvisoryservice.com/app" class="foindecreset"><div>Home</div></a></li> <li> <a href="https://www.equalityadvisoryservice.com/app/about-us" class="foindecreset"><div>About Us</div></a></li> <li><a href="https://www.equalityadvisoryservice.com/app/advice-and-support" class="foindecreset"><div>Advice and Support</div></a></li> <li><a href="https://www.equalityadvisoryservice.com/app/resources" class="foindecreset"><div>Resources</div></a></li> <li><a href="https://www.equalityadvisoryservice.com/app/contact-us" class="foindecreset"><div>Contact Us</div></a></li> <li><a href="https://www.equalityadvisoryservice.com/app/success-story" class="foindecreset"><div>Success Stories</div></a></li> </ul> </div> </nav> </div> </header> </div>  <section id="page-title"> <div class="container clearfix"> <h1>BSL - British Sign Language</h1> <ol class="breadcrumb foindecreset"> <li class="breadcrumb-item"><a href="home" class="foindecreset">Home</a></li> <li class="breadcrumb-item active" aria-current="page">BSL - British Sign Language</li> </ol> </div> </section>  <section class="maincontent"> <div class="content-wrap"> <div class="container"> <div class="row"> <div class="col-12 foindecreset">We provide a variety of services for people with hearing impairments, such as interpreters, translation of printed materials and support.</div> <div class="col-8 mt-3"> <h1>SignLive online video interpreters</h1> <p class="foindecreset">Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter. This service is available from Monday to Friday between 9am and 7pm, and Saturday 10am until 2pm. It’s free to contact us from your home.</p> <p class="foindecreset">You’ll need a bandwidth of at least 256kbps upload and download (384kbps recommended) to use SignLive either through the app or a PC or laptop.</p> <h1>SignLive app</h1> </div> <div class="col-4 col_last text-right mt-3"> <img src="../../themes/standard/images/bsl.png" alt="British Sign Language" title="BSL - British Sign Language" /> </div> <div class="col-12"> <p class="foindecreset"><strong>To use SignLive on a smart phone or tablet you’ll need a device with a front facing camera.</strong></p> <ul class="ml-5 foindecreset"> <li><a href="https://apps.apple.com/cg/app/signlive/id1021928698" target="_blank">SignLive app for iOS (Apple)</a> - you’ll need iOS 9 or above</li> <li><a href="https://play.google.com/store/apps/details?id=com.convo.vriapp&hl=en&gl=GB" target="_blank">SignLive app for Android (opens in a new window)</a> - you’ll need Android 5.0 or above.</li> </ul> <p class="foindecreset">You’ll need to <a href="https://signlive.co.uk/login/" target="_blank">create a SignLive account</a> to use the app. You can do this online or through the SignLive app by clicking ‘need a new account?’ once it’s downloaded. Select your county when you create your account. This will make sure you’ll get details of other organisations in your area and national organisations who you can contact using SignLive.</p> <h1>SignLive on a PC or laptop</h1> <p class="foindecreset">To use SignLive on a PC or laptop you’ll need:</p> <ul class="ml-5 foindecreset"> <li>A PC or Mac that runs Windows and has a webcam</li> <li>A modern browser such as Google Chrome or Mozilla Firefox. Windows version 8 or 9 can be used but will need a plug in.</li> </ul> <p class="foindecreset">To start using SignLive on your PC or laptop:</p> <ol class="ml-5 foindecreset"> <li>Go to <a href="https://signlive.co.uk/login/" target="_blank">SignLive BSL Live</a> and select ‘connect’.</li> <li>Tell the SignLive interpreter you are calling the Equality Advisory Support Service (EASS).</li> <li>You will be connected to an accessible customer advisor.</li> </ol> <p class="foindecreset">If using SignLive on a PC or laptop, you’re advised to <a href="https://signlive.co.uk/login/" target="_blank">create a SignLive account</a>.</p> <h1>Awards & Recognitions</h1> </div> <div class="col-3"><img src="../../themes/standard/images/awards-01.png" alt="UK Customer Satisfaction Awards Finalist 2014" title="UK Customer Satisfaction Awards Finalist 2014" /> <p class="ml-2 font-weight-bold">UK Customer Satisfaction Awards Finalist 2014</p></div> <div class="col-3"><img src="../../themes/standard/images/awards-02.png" alt="Public Sector Outsourced Project Of The Year Finalist 2013" title="Public Sector Outsourced Project Of The Year Finalist 2013" /> <p class="ml-2 font-weight-bold">Public Sector Outsourced <br>Project Of The Year <br>Finalist 2013</p></div> </div> </div> </div> </section>   <footer id="footer" class="mt-50"> <div class="container"> <div class="footer-widgets-wrap clearfix"> <div class="row clearfix"> <div class="col-4"> <p class="intro foindecreset">The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales.</p>  <div class="trustpilot-widget" data-locale="en-GB" data-template-id="56278e9abfbbba0bdcd568bc" data-businessunit-id="5e3cc6eb2b57b90001f07d62" data-style-height="52px" data-style-width="100%"> <a href="https://uk.trustpilot.com/review/www.equalityadvisoryservice.com" target="_blank" rel="noopener"><img src="../../themes/standard/images/trust-pilot.png" /> </a> </div>  <div class="clearfix" data-class-xl="fleft" data-class-lg="fleft" data-class-md="fleft" data-class-sm="" data-class-xs=""> <a href="https://www.facebook.com/EASSHelpline" target="_blank" class="social-icon si-rounded topmargin-sm si-facebook"> <i class="icon-facebook"></i> <i class="icon-facebook"></i> </a> <a href="https://twitter.com/EASShelpline" target="_blank" class="social-icon si-rounded topmargin-sm si-twitter"> <img src="../../themes/standard/images/x.png" alt="X" title="X" /> <img src="../../themes/standard/images/x.png" alt="X" title="X" /> </a> <a href="https://www.youtube.com/@easshelpline682" target="_blank" class="social-icon si-rounded topmargin-sm si-youtube2"> <i class="icon-youtube"></i> <i class="icon-youtube"></i> </a> </div> </div> <div class="col-2"></div> <div class="col-6"> <div class="row clearfix"> <div class="col-4 col-sm"> <h4 class="foindecreset">Quick Links</h4> <ul class="links foindecreset"> <li><a href="complaints-process">Complaints Process</a></li> <li><a href="data-protection">Data Protection Policy</a></li> <li><a href="terms-of-use">Terms of Use</a></li> <li><a href="success-story" class="foindecreset">Success Stories</a></li> </ul> </div> <div class="col-4 col-sm"> <h4 class="foindecreset">Other Links</h4> <ul class="links foindecreset"> <li><a href="legal-advice">Legal Advice</a></li> <li><a href="cookie-policy">Cookie Policy</a></li> <li><a href="privacy-policy">Privacy Policy</a></li> <li><a href="accessibility-statement">Accessibility Statement</a></li> </ul> </div> <div class="col-4 col-sm"> <h4 class="foindecreset">Contact Us</h4> <p class="links foindecreset"><a href="tel:08088000082"><img src="../../themes/standard/images/phone.svg" alt="Connect with us" title="Connect with us" class="phn"> 0808 800 0082</a><br> Monday - 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