2021 Gartner Magic Quadrant for CRM Customer Engagement Center

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url(https://web.archive.org/web/20211201061704im_/https://website-assets-fw.freshworks.com/attachments/ckpp2foyu00alg3g1ilsmljso-lp-banner.full.png);"></div> <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1> </h1> <h1><strong>2021 Gartner Magic Quadrant for the CRM Customer Engagement Center</strong></h1> <h6> </h6> <h3><strong>Freshworks is a Visionary Again!</strong></h3> </div> </section> <section id="47499944005995" class="section-bucket l-section " data-scroll-target=""> <div class="l-page container"> <div class="row"> <div class="col-md-6"> <p>Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform,<strong> </strong><a href="https://web.archive.org/web/20211201061704/http://www.freshdesk.com/">Freshdesk</a><strong>. </strong>This is our<strong> sixth consecutive year</strong> on the quadrant and the <strong>second time as its ONLY Visionary.</strong></p> <p>We believe that this recognition underlines our success in helping customers establish digital-first customer service in response to the pandemic-led evolution in consumer behavior and expectations. We also believe that our intuitive user-first approach to product development, powerful native AI engine and ability to enrich omnichannel support with rich customer context have helped us expand our presence among midmarket and enterprise companies.<strong> </strong></p> <p>We’re pleased to share a complimentary copy of the complete report where you can find Gartner’s take on the current CEC ecosystem and key considerations for businesses looking to implement CRM and CEC technologies.</p> <p> </p> <p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.</em></p> <p> </p> <p><em>GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.</em></p> <p><em>This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Freshworks. </em></p> <p><em>Gartner, Magic Quadrant for the CRM Customer Engagement Center, Nadine LeBlanc, Jim Davies, Varun Agarwal 15 June 2021</em></p> </div> <div class="col-md-6 align-center"> <div class="form-wrapper animate-form-wrapper "> <div class="align-center" data-form-heading> <h4><strong>Get exclusive access to the report</strong></h4> </div> <form class="generic-form form-field-container" data-target="" data-tracking="freshmarketer" data-functionality="feedback" data-gatarget=""> <input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-value="SM_Content_Global_GartnerReport_FWorks_09June2021" data-custom-type="static"/> <input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-value="Freshdesk" data-custom-type="static"/> <input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign date" data-custom-value="2021-06-09" 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